CWD gives us rules on how to specifically place our waste containers and yet they just throw the containers back in the middle of the street blocking my mailbox, I have complained time and time again and they keep doing it, I will have to file a complaint with the post office for restraint of U.S. Mail!!!
(Warning) Contractors stay way from this trashy company they are crooks disguise as trash mans. They should trash their selves Away from the Community. Poor services and over price piece of crap
Never on time they never pick up all the trash they leave trash half full in your bin and when you call to have them come pick your trash up because they haven’t for two weeks they say they’re on their way that day and never show up very poor communication
Just had people over for Memorial Day weekend and the driver just decided to ride right by my can and not dump it. Picked up the can before mine and all of the rest after mine. Piss poor move.
Actually ZERO stars. Bid on a set of Texas Rangers tickets they “donated” at the Allen Chamber event in April and CWD was slow to respond and when they finally did and promised delivery…never received them.
These guys charge twice as much as their competition and miss pick-ups constantly. When I tried to terminate the contract, signed 15 years ago by a predecessor, they refused to let us out. These guys should be avoided at all costs. Their only answer to their terrible service and outrageous pricing is bullying and foul play.
If it was possible to go any lower then a one star I would. This company has the worst company service. They keep saying they are going to do something and never agree to it. Sales reps are rude and don’t care about Customer Service at all. Never Use This Company
Every single day the trash is picked up the trash can is left thrown into the ground. Today I heard the trash be picked and saw them throw it into the street. …
The customer service lacks the service portion indeed. No returned emails, or followups to service issues, and drivers who like damaging your property because they know you’ll never get a resolution to the problem. Thanks for your lack of caring in our community.
Antonio works in our neighborhood and he does so much for our community! He was working late one evening and stopped to play catch with my children in the field across our house. He is a relationship builder and is an asset to CWD. Thank you for all you do!
Horrible service! Fail to pickup and constantly leave cans laying all over the street. Call them and get placed on eternal hold. Leave a voicemail and they don’t reply either. …
Very disrespectful, treats customers like trash. Very irresponsible and don’t take corrections well. Retaliating due to poor customer service, I literally have to pick up my trash cans off the streets! At times its thrown in the middle of my drive way
Created a service request, everyday they moved it to next day. One day they said its complete. But the trash was left just the way it was. No one came and pickup. I doubt these people work.
Laughable service. Without explanation, trash will not be picked up some weeks. Last week, they managed to smash several light bulbs, leaving glass strewn across the street and the bottom of my driveway.
They only pick up trash once a week and they can’t even do that my trash has been out there since last Monday night almost a week called them wens ,Thursday,Friday and sat still trash still not picked up filled a complaint ….
Apparently we just got switched over to this company in Rockwall. Was left a week without trash cans. We put our trash to the street in one we owned and had some sitting next to it on the ground. They didn’t pick up at all since it wasnt in …
No choice in what my neighborhood uses. But they take my recyclable and my trash bins and dump them into the same garbage truck…. So much for saving the environment.
horrible service. called a dozen times just to have recycle bin emptied that they drove rt by on collection day. got runaround for 4 days about they will come back.they never came back. think ill just throw recycles in w reg trash from now on and save myself the aggravation.
Trash! I cant even get ahold of anyone at this company to start my trash and water service. Been trying to reach them for a week, spending way to much time on hold for a company that doesnt seem to want business.
Misses trash pickup constantly, gets half the houses in alley and leaves the rest? This is the worst trash company period. Currently my trash has not been picked up in 2 weeks. I’m about to put the mountain of trash on their business door step, this is insane.
We could not figure out why our trash bins where never emptied and when they would get emptied after calling, they where left on the other side of the street but today I walked out and the bins are all spread out in the street and after …
They are so unreliable. They have an online form that nobody responds to, then you have to call several times to get them out after you get skipped. Wish we had other options for our local trash.
VERY POOR SERVICE!!
I’ve only had their service for less than a year and have had to call four different times for the same issue. My issue is that they leave the trashcan in the middle of my driveway. I’m not happy with this company, wish we had Waste Management again !!!
They are not consistent with their pick ups. I have to call at least once a month. I think it is turnover new employees learning the routes. Maybe provide a better training program. It is frustrating.
This is a review for Heather in customer service,she was very helpful, courteous and polite,had a pleasant experience on the phone with her, need more like her
Does not answer the phone. We had called for weeks to have a dumpster emptied and returned, but unfortunately we had to just cancel our service. Sorry, we will never use your service again, and we will tell everyone we know.
My hats off to the trash guy who comes prompt at around 7:00 a.m. every Thursday to our neighborhood like clockwork. The Recycling folks have a lot to learn from the trash pickup service as it has been unreliable since we moved to Frisco in November 2013.
This company is full of lazy workers. They routinely ignore trash. Contact your city to file a complaint to prevent their contract from being renewed. If we all work together we can put them out of business.
Don’t use this company! It’s the only company that will service our house, or I would switch to someone else! It’s impossible to pay your bill! They charge you TEN DOLLARS to pay it online and a 3-4 percent conscience fee if you pay by any debit or credit card! You can never get ahold of them either. Terrible!!!
Oh this is the worst trash company I’ve ever had. We just moved to Sachse and I am so disappointed m. Customer service is useless. Garbage pickup guys are the laziest garbage men I’ve ever encountered. Awful company.
All over there website they say the bulk trash does not include Commercial Debris, I get that. I would love to know how me personally redoing my tile floors is considered commercial debris.What a joke of a company.
I have never had good luck with this place, usually someone really rude answers the phone when I call to have something picked up, but I had one person actually speed through the process and get me scheduled within a few seconds of calling. …
Called Customer Service yesterday – held the phone for 20 mins…told to press 9 and they would call me back. pressed the 9 and then told that option is NOT available / valid entry ( what the heck*********)! Called back this AM at 0800 – …
At least once a week I have to call because only half my dumpsters are services. They have pulled lines off of building. And, at my house they leave my trash can in the middle of my driveway so I’m not able to pull in.
Called for two weeks in a row to have bulk trash picked up and was told I was in the schedule for pick up but never showed. I even called just to verify I was in the schedule and was told yes. They have poor service, just poor.
The people who work our route are exceptional. They pick up everything, always friendly, come back quickly in the rare case that something is missed. I’m very grateful to have them.
I called them this morning looking for somewhere to drop off some trash. My customer service rep was very nice and eager to help get me to the right place. Even though her company could not help me, she was able to get me to someone who could.
This company is the worst!! I have had to speak to my account manager multiple times because the trash wasn’t picked up at my business location. The billing department, however, does not miss a beat. IF YOU LIKE PAYING FOR SERVICES YOU DON’T GET, THIS IS THE COMPANY FOR YOU.
Worst trash company ever, every week lazy workers leave bins knocked over i middle of the street blocking driveway. I have called 5 times to try to get them to stop and nothing is ever done. Needs negative stars for this company
I have called 4 times since Monday and my trash has not been picked up in 2 weeks. These people are the worst. I don’t want to deal with them because I have been continuously lied to. I wish I could cancel them and dump my own trash.
My recycles were out last night for today’s pick up. It was not picked up! Last time I had problems I emailed and never got a response. Last time I called the agent was rude.
They randomly decided not to pick up my trash this past Thursday. Even though it was out where it should be and closed properly. I have been trying ever since to get it picked up to no avail. My trash I piling up and it’s ridiculous! I call everyday, and keep getting told it will be the next day.
BAD after 6 weeks of supposed service they have only picked up 2 times. Numerous calls to “customer service” and still no response. Sent an email and we’ll see if they respond. Is there an alternative service? If not, there should be. …
My pickup day is Monday. They missed my house. Every day since I have been calling. It’s now Friday. They say they’re coming to pick it up but it never happens.
I have in my trash can several bags since two months, yes, two months. They don’t pick up all the trash, just what they can reach with their hand. It is unacceptable.
Zero stars – I’m tired of the CWD driver dropping my trash can bin on the driveway/ground. I pay for this service! He should get off of his cell phone, stop the truck and get out and stand the bin upright. I have sent messages and called about this, but no one had bothered contacting me. -IRATE CUSTOMER
Called into customer service because I didn’t know what to do, this is my first house and I didn’t know what items I was allowed to put out for bulk trash pickup and whatnot. Walter in customer service was very informative and was able to …
Bad! We have them at my company and they miss pick at least once a month, not coming out until they are called. They EXPENSIVE too! The only reason they are not getting one star is because the customer service us actually really nice and …
My friend Ashlee referred me to this company and it was such a great referral because they lived up to it. They pick-up my trash on a regular basis, the garbage men always go above and beyond. I am extremely happy with the services that I receive.
Horrible staff and company. The customer service never responds to complaints, the people answering phones clearly do not care. Our trash was skipped for no apparent reason and the company never returned like we were told they would. This …
Another company that is being allowed by municipalities to monopolize the waste/dumpster industry. Highly overpriced, miss their delivery dates and can provide no answers as to why. Why does the City of Highland Village require that contractors use CWD??
Getting a bulk trash pick up completed is nearly impossible. I have been calling for 3 weeks now, and no luck. I saw the truck pull up to my house this morning, saw the driver look at the bags, and then just drive away.
Antonio is an amazing representation of your company! Always has a smile on his face and makes my kids’ day every time they see him. He always picks up trash that falls on the ground. I can tell he takes pride in his job. Our neighborhood loves him!
last week my neighbor, who lives in Keller TX was trimming trees in his front yard. He is 84 years old.
He was having a difficult time moving the branches and brush to the curb. It …
The bulk pickup process is terrible. We had maybe 1 cubic yard of tree cuttings and they were not going to pick it up. We had to stand out there and watch as they picked up and they did a sloppy job and then took off. They went down the …
Lately been using some very old and inefficient equipment which dumps half of your trash in the truck and the other half waste on the street and they just keep going. Then you call or submit a request to come back to get the rest and no response. This is the worst trash company I have ever dealt with.
This is the only place to take bulk trash from Keller, TX and customer service is awful. There wasn’t anyone to assist us or give us direstions to the unloading docks. We had to walk around the facility to find help. There isn’t anyone to …
The customer service division is extremely helpful, their online pickup booking is a great time saver for those on a busy schedule. I love using Community Waste Disposal it is a professional set up and always helpful.
unreliable and lazy. 3 bags of garbage failed to make it into their truck using their ever efficient hydrolic arm, and they just left the trash sitting on my sidewalk and drove off. …
One star is way too many! The only thing they do consistently is not pick up my recyclables. Calling since last week and the bin is still not empty. Lies and promises but no action. Sad part is they pick up my neighbors on both sides of me.
Beware of their drivers as one nearly ran me off the road in a neighborhood in Azle today Nov.2. He came around the corner into my lane of traffic. My tires against the curb I have no place left to go! …
I would rate this company and their services as zero if it was an option. They got our company to sign a 3 year contract. It was written in the smallest letters. In addition they keep charging us more and more every 6 months (I’m talking …
Antonio is the trash collector in our neighborhood (Bozman Farms) & he is AMAZING, OUTSTANDING, A PILLAR OF JOY, I could go on & on! Today I noticed there was an incident where an American flag on a lawn (near trash cans on road) got pulled …
Ya know we just get use to great service and forget to tell places they are doing a great job and this is one of those companies.Thank you for picking up my trash2 times a week. You pick up everything which makes me very thankful!
We are praying the city of Keller keeps you around!
I’ve called 6 times to get my trash can replaced after it was broken by the trash men. It still has not been replaced. They were supposed to pick up my trash on Tuesday but never did. They picked up the broken trash can but didn’t replace …
I can’t get them to pick up trash on their scheduled pick up days. Told they will pick up on next scheduled pick-up. Going on 3 weeks without service and being invoiced for full months of service. No other options.
Never pick up my trash and never respond to emails or calls. BE AWARE, WASTE OF MONEY AND TIME! Now i have so much trash piled at my curb it looks like I live at the dump! After all the rain it is soaked and I believe it is some kind of …
For whatever reason my trash was not picked-up. May have been so many carts together. I don’t know. This was first time it happened. Anyway, I called and requested assistance. Next morning, early, CWD responded and picked it up. Great job!
If I could give 0 stars, I would. CWD offers the worst service I have experienced in my professional career. City of Allen, if you look at these reviews, you really need to consider someone else to provide for your community.
They miss trash days and leave the BIG grey dumpsters in the middle of the street. We play dodge the dumpster twice a week. WE have a lot of older neighbors and they leave the dumpster on there side and our neighbors call my kids to ask …
Our CWD driver is fantastic! The week before Spring Break, my trash can was completely full and I realized a little late in the morning that I had forgotten to put it out. When I ran out the driveway, I looked and the driver had already …
I wish there was a negative star for rating. This is by far the worse company when it comes to delivering service and taking care of the customers. I wonder why they are still in business. 2 weeks of not picking up trash and promises that …
They will pick up regularly then they will go several months where I have to call in for them to pick up. This has gone on for several years, it gets tiring having to keep calling in for trash service, I am not sure why I make a monthly …
Horrible Horrible Horrible. Our trash has not been picked up for the past 3 weeks. Our trash pick up day is every Wednesday and our neighbors trash gets picked up and ours always seems to get passed up I now have 12 bags of trash sitting …
We called 6 times this week alone to have out trash picked up and to replace our trash bins, nothing!!! We even paid the fee since they forgot on monday!!! Worse company ever and definitely gonna do what it take to shut them down!!!
Tried for 4 weeks to get them to pick up the trash. Ketrick the Supervisor was supposed to call me back every Wednesday for the last 3 Wednesdays, but he’s obviously too busy to return calls. We are going to Progressive Waste out of Dallas if anyone needs better service.
Sales dont answer their phone or return calls. Ok you just left me a message that I cant even respond to! I dont who in sales calls back I left messages two days in a row with no response. I just need to prove a dumpster. Customer service …
I had to give a star because i was unable to post my comments .
Really they deserve NOTHING !!!
Every staff member I have dealt with over the phone and via email lack the …
I called yesterday about a dispute of bulk trash pick up. They came out before the end of day and picked up what they said they would, and the driver went out of his way to empty our bin as well. The lady that answered the phone when I called was very kind and patient.
So apparently it is optional for CWD to pick up our trash! I don’t understand!
Update: Emailed customer service I have not received a response! My trash is still not picked up!
We have CWD in Colleyville. They are so awesome. The things they can fit in a garbage truck astound me. I would guess waste disposal can feel like a thankless job, but I so am thankful for all you do.
Third time in a month that driver passes up our trash but picks up others up the road. Customer service department does absolutely nothing. We will start complaining directly to the city as calling this place is a waste of time. Prior to …
I wish I would have read their Google reviews before choosing this service for my company’s waste management. I called around to a lot of different places before making my decision. Although CWD wasn’t the cheapest, they initially had the …
Horrible customer service. We were (involuntarily) switched to this service. In the first few months, we’ve made REPEATED calls about missed pickups. We put our trash out the day before. Now, they don’t even bother with the missed …
I would give 0 stars if I could, HORRIBLE customer service. They “can’t get ahold” of drivers via dispatch, they say they’ll call you back and never do, and finally when you present them with these complaints they hang up on you and forward …
Actual service is great. They never miss a pick up day! They do at times have garbage fall out of the dumpster before it reaches the truck and you have to pick up some trash, but I don’t imagine there is much that can be done about it. If you have to deal with customer service for whatever reason, they aren’t very helpful.
This company has a contract with the City if Azle which means that we can only use them for dumpsters. While that may not seem like a big deal our experience proves differently. They have zero customer service nor do they have to, after …
Bad service have called many times for pick up and still no service
Driver has poor attitude I think he picks and chooses who gets service
As i look at the reviews I see that I am not the only person with a problem with …
Weekly services are good; typically no issues. But customer service does not seem to have the power to help. 4 calls to follow up getting new trash can replaced. Scheduled for Tuesday, too busy for sure Wed; now they lied and said old …
I want to give a shout out to the two employees, one a driver. My contractor piles a bunch of wood in my driveway for pick up. I had ask them to put it at the street but they must have misunderstood. When I saw it, I knew it was going to be …
Moved to a new neighborhood and I have had to call them every week to pick up my trash. It is outside on the curb, handle out by 6 am and every week I have to call because they did not collect garbage and/or recycling. It is beyond ridiculous.
CWD continues to offer the worst in customer service to most municipalities including my own here in Wylie. The supervisors still remain out of touch with the community and rest assured they will not call if you have a problem. They don’t …
I wanted to give Maida Torres a shout out for her excellent customer service. I had an issue and Maida helped me through the process and followed up to make sure it was resolved
The City of McLendon-Chisholm made the mistake of awarding CWD the trash & recycling contract recently and it’s been one of the WORST transitions from the previous company. There was NO customer information sharing to assist with account …
I am opening a small business in Keller, Tx and have tried numerous times to call for dumpster service and filled out service request 3 times online. Not one single email or phone call back. Giving the city of Keller has awarded this …
I spoke with Ms N. Ferguson and a lady named Crystal and both of them were just wonderful. They were attentive and friendly and made my experience very easy.
Do not waste your time or energy with this company. Worst customer service I have seen in a long time. Missed several pickups, and their solution is to add additional pick up that week. Does not solve my problem that they don’t come when …
I spoke with Heather on the phone this evening to set up hazardous waste pick up. Heather was friendly, polite and answered all of my questions. I appreciated her wonderful customer service!
I have them at several apartment communities in Dallas, I have issues with pick up at all of them. My managers constantly have to call to get regularly scheduled dumpsters picked up because it was not done on the day promised in the …
I’m not sure why there are negative reviews of CWD. Have they ever made a mistake in my service? Yep. When I contacted them though, they corrected it immediately….as in within the hour of my call. Perhaps it has to do with the tone of …
The 1 star is for RECYCLING pick-up. I would give 5 to the trash pick-up. Our recycling is often skipped, sometimes for weeks at a time. Repeated calls gets reassurance it will be picked up —– but it’s not. VERY FRUSTRATING!!!!!! I even …
If I could give this company 1/4 of a star I would. I have called customer service multiple times, spoke to a supervisor and sent an email to their President/Founder Greg Roemer. It’s a very simple problem that can easily be fixed, however …
I accidently forgot to place my garbage can out on the street. My garage can was completely full. I called and asked if the driver could circle back and pick it up. I was told to place my garbage can out on the street and that it would …
Recently, our city council decided to change refuse pick up companies without so much of an announcement until after the fact to CWD (I wonder how much each council member pocketed from CWD). I contacted CD to let them know that we do our …
Several emails and phone call to CWD requesting to speak to a supervisor regarding service and abrasive driver have gone in answered I know the standard responses here from CWD are we are so sorry to hear about this please Email customer …
Terrible customer service. They could never get my address correct. Then misinformed me on several occasions on arrival time. Unprofessional at every level.
They have hit my kids basketball goal SEVERAL TIMES and sent a pic of the truck past my goal saying its proof they didnt hit it. The goal is at a 45° angle from the base now. There are no other vehicles that come through my neighborhood that are anywhere close to being tall enough to hit the rim.
WORST company ever! Horrible customer service! They make excuses to blame the customer when they did not pick up recycling or bulk trash. They wouldn’t pick up my recycling bc there was a box sticking out of the recycling bin. They claim …
Absolute worst company ever. City of Forney needs to do better and hire a better company to force on their businesses and home owners. Multiple weeks have I dealt with their driver just not showing up to pick up commercial trash. Their …
trash company treats their high paying costumers like trash… not worth anything…no sales reps available, no supervisors available…very frustrated with this trash…
Have had their services since I moved back to the old neighborhood.
No one’s perfect, and that includes CWD. But to their credit, they’re the hardest working trash folks I’ve seen in awhile. I lived in Mesquite for years and had …
I am a new resident for Glenn Heights and Nalesha was very pleasant and helpful. This transition has been difficult but she made it alot easier and less stressful. CWD for the WIN
If there was an option for no stars i would have chosen 0. An object that came from one of these trucks on my way to work last Wednesday shattered my windshield. I literally had to duck and swerve when seeing the object coming towards my …
They supposed to give service to the City of Melissa and pick up the recycle in my area on Thursday. The guy who does the recycle is never on time or he simply never show up. I called customer service to report this, since is not the first …
I really waited and hoped for a resolution before I decided to put in this review. My bulk trash was skipped last week. Each day, I have been calling CWD requesting a pick up. Initially, I was told 24-48 hours, When that did not happen, I …
Nobody could ever help me until I called and talked to Laura. She was very helpful and very polite. She is amazing and hope she gets the recognition she deserves.
I spend way too much time calling about my garbage not being picked up. My recyclables (along with a lot of broken down cardboard boxes) are still sitting at the end of my driveway waiting to be picked up. Was supposed to be picked up 4 …
We moved to Allen five months ago and they have already missed our neighborhood weekly trash pickup four times. And, then it takes them two or three days to come and get our trash, and the trash of our neighbors. In forty years of living …
Since moving to Prosper, in November, they have missed my house 2 times which is not great. Today, I was very frustrated and called customer service. They were very friendly and apologized for the poor service. I even left a message …
I have a problem with our trash not getting picked up today. So far this month it’s been three times they didn’t pick it up and they won’t refund us for the times they left our trash. This happens all the time and I’m tired of it. We pay the bill but trash not picked up NOT RIGHT at all.
Horrible service! They missed my pickup on Tuesday, I called customer service the same day to report in which a “Work Order” was created. Today is now Friday and my trash has yet been picked up. I’ve called everyday since the “Work …
A big shout-out and thank you to Eric K. and his team. I appreciate your dedication and professionalism. You and your team from always helped me out when I needed it. Keep up the great customer service!
Awful awful awful. We do our part in calling to schedule bulk pick up and they still don’t show up. Lied and said they came. I have had to call 4 times just this week alone. Going on ; weeks of our brush sitting on our curb. Contacted the …
We are forced to use this company per the City. CWD is overpriced and takes months to reconcile any service invoice issues. The “representative” that we have for a contact is unresponsive and has someone else taking their calls / emails, to …
This company doesn’t even deserve a 1 star honestly. I have been dealing with an issue for over 3 weeks now and it still not resolved. The managers make promises that they can not keep. I have been waiting 3 WEEKS for CWD to pick up brush …
Our trash day is on Friday however they come on Saturday at random with no notice as to why. They skip homes and when you call customer service you get a great idea of why the trash service is so unprofessional. This company needs to do …
This company provides pick up for my business. My business generates trash that must be picked up in a timely manner: at least once a week. Our driver knows this, but routinely skips us on the route. When he skips us, I have to call to …
Do not use this company if you have the choice!! Unfortunately I do not have the choice in my neighborhood. I put my cans in one spot every week for the last two years and for some reason 3 different weeks out of those two years they did …
I would have given zero stars but not possible. This company is geared for commercial use and not residential. When it comes to residential their prices are a crime. I ended up renting a unit from a Friday to a Wednesday when they picked it …
Customer service has always tried to be helpful, promising I will have my 8 yard dumpster in Keller emptied the next day. I’ve called 6-7 times 2 times a week & always get the same “they will be there tomorrow” response. I had one service …
Doesn’t get much worse than this when it comes to customer service. The agents on the customer service line can’t be faulted. They are always kind and courteous, but they make promises the company can’t accomplish. …
My city utility has contracted with this poor excuse of a business. On 5/27/20, they picked up all the blue bins on my street except ours. This is the third time in the last six months! I phoned in and spoke with Daniela, who put in an …
Heather went out of her way to help me. She is the only person I have ever spoken to at CWD that took the time to try to fix my issues. Great job Heather!
Heather was a pleasure to speak with. I explained what I was needing and she went to the trouble of confirming with her superior before ending our call. Got right to the point! Stay great, Heather!
I have had few bundle (5) yard waste tied and ready for pickup but they have not picked them for several weeks now. Yard waste is supposed to be picked up on our trash day. I called and left a message and no one got back to me, I call …
For the third week in a row the recycle pick up men left my bin in the middle of my driveway… each time I have to move it so I can leave for work. I always place it in the proper location on the sidewalk for pick up but after being …
It all depends on who you get when you call in to a big company and I happened to get an AWESOME customer service rep named DARLEEN, who went way above and beyond to help me!! Darleen knows her stuff, that’s for sure and did everything she could to assist me. I want to say THANK YOU and it is very much appreciated!!
We just purchased a home in our area and the second pick-up of recycle was skipped. We had a ton of packing material that we were trying to get out of the way. I called customer service and was informed that within 24-48 hours, someone …
CWD helped me big time. Heather in customer service saw my issue and took the time to help me find a solution and find it fast. Customer service seems to be dying art in todays world, happy to find it still existed today
Customer service is poor, communication is terrible never a supervisor available to take calls. We are an apartment community will take it up with city for new service provider. Lazy drivers too! They reached out 3 times and corrected it !
I missed the Christmas week pick up as the City of Wylie said the trash collection would skip a day. I called CWD customer service twice and was promised they would request a pick up between Tuesday and Saturday. I left both trash cans out …
Everything everyone has said about the missed pickups is true. We’ve only lived in Wylie for four weeks. We signed up for service the first week. This is the third straight week they have been late or not serviced our address at all. The …
This has to be the 4th time I will be calling CWD because they didn’t pick up our garbage or recycle. I do not understand why I have to call every week! Horrible service!!
ADVICE: Do not use this company for anything you have to schedule a pick up for. I was told that if I moved my brush to the curb I’d have an estimate within two days for it to be picked up. It has been 3 WEEKS now! I have called and emailed …
Darlene McAdams was beyond excellent on my phone call with her. In my opinion, it was one of the best customer service experiences I’ve received, ever! Truly an asset to CWD.
I tried to schedule a pickup for a large trash item, which can only be done one day a month. I called the appropriate day, the day before your large trash item pickup day. It was 1:30 in the afternoon and I was told business was closed for …
My trash was not picked up by the driver on Monday. I called their customer service department and was advised a driver would be by later that day for the pickup and he never showed. I called Tuesday, Wednesday, and Thursday and was advised …
If I could give zero I would. The local customer representative Brenda is rude and terrible and not helpful. One time when I called the city ( local) the lady eluded to the fact that her and my husband were having an affair. My husband …
The driver skips my workplace, due to the fact he has to get out of his truck to open gates to the dumpsters. I have to call and speak to a supervisor to get any of my dumpster serviced on our scheduled days, even then the driver doesn’t …
Truck 744 pulled up in front of my house. Picked up the trash bin off of the curb and then set it back down in the street. Why can CWD not put it right back where they found it? I have been given more excuses than I can even remember why this was not done.
If we could give zero stars we would. This is the worst vendor I have ever experienced in my entire professional career. The service is absolutely horrendous as far as drivers and pickups. The phone representatives and sales people are …
Overall customer service has been kind of back and forth between good and bad however Heather was fantastic. She listened to my concerns, took down several notes to ensure that I wouldn’t be forgotten and has stayed in touch with me verify the process is working. Thank you for being the difference Heather!
Great service Saturday! The person on the route made an extra run Saturday to get all the recycling on our block. In fact, he made at least two trips to get it all away before Easter! We appreciate his service!!!
Last week my recycling was skipped for no reason. This week my trash and recycling were skipped. I have called and emailed with reps the whole week. I have received 4 completely different excuses each day of why my trash has not been picked …
I have spoken to Heather Silas twice regarding brush pick up and she has always been very kind and helpful. She takes care of any requests you have with a great attitude. Thanks so much Heather!
Very poor sevice, most of the week they dont even pick my trash. Every other week they dont take my Recycle trash and sometimes they just leave both. I don’t know how this company still in business when people are not doing the job. Big …
I had a pertinent question to ask. The customer representative Natalie was very helpful and resolved my issue. I like the new CWD app too.I appreciate the good service CWD provides and really like that I don’t have to schedule a bulk pickup.
This is the worst service provided I have ever had to work with. Missed my trash told me for 3.5 days they would come back to get it. Now telling me I have to wait till my normal 1 day a week service. My one can is overflowing with no …
I would give 5 stars, if this review was only about the representative that was assisting me, Heather… but it isn’t. Heather was a delight to work with, remaining calm and professional even when I got a bit agitated. She still helped me …
After having some issues and receiving monthly bills for a dumpster that had been removed back in Feb. 2022 I once again called customer service, mind you I’ve spoken with 4 people by now about this, about the fact the dumpster had been …
Both my regular and recycling bins disappeared after a pick up. Not sure how the drivers managed to do that. Contacted the company and explained the satiation. 5 phone calls and almost 2 weeks later, still no trash bins. Worst customer service ever.
I have been with Enderby Gas for 3yrs now and have been using CWD. They have been awesome to work with especially when ever I call in I think I get the same awesome person every time who is Heather Silas. She always makes sure we are taken …
First, I am surprised to see all the services CWD offers because only trash is removed from a black dumpster at my apartment complex along with limited recycling from a green dumpster. Sadly, excellent furniture and products are dumped …
It would be really nice if you would pick up my trash on a consistent basis. Every 4-6 weeks either the trash or recycling gets skipped and has been going on two years now. So far recycling has been skipped two weeks in a row. You attempt to speak with the truck drivers and they are rude and aggressive towards you too.
Do not use! You will never get serviced on schedule dates. You will get the run around when trying to get an ETA. Expect to pay another company to get your trash picked up.
Terrible. Consistently behind on pick ups, even after being called they can’t seem to get the job done. Only reason I haven’t switched is because city won’t let my business split utilities and trash.
Regular scheduled for our area was Friday. They did not pick up. Then it was a maybe Saturday after they verify Friday was missed but then Monday. Monday afternoon and now definitely by Friday. Really? They want you to leave large items out …
Upon contacting this company for assistance in replacing my trash and recycling cans, I spoke with a Heather. Little did Heather know, I was not having a great day, but she made me smile and laugh with her charming personality. She was …
Recently had to call and speak with customer service. Heather S. provided me outstanding support. Helped resolved my issue in a timely manner and was very polite and respectful.
We load bales of plastic here. The guy left early knowing my truck was coming. Don’t come here. 2 hours I waited while everyone watched and no one did anything. Don’t come here.
The 5 stars is not for the company, it’s only because of the customer service representative. I have had issues getting brush picked up……constantly! Today, I called and spoke with Heather Silas. She was very understanding and went above and …
I spoke to Heather Silas today to assist me in providing some clarification on the regulations for bulk trash pickup and to replace a bin cart that needed replacement. Heather was very kind and attentive. She was professional and answered …
Not giving 5 stars to the company (company would be a 1 or 2 star if not for her) but giving 5 stars to Heather Silas for outstanding customer service. After calling and getting hung up on twice on a Saturday my 3rd call was answered by …
Worst company ever, drivers are rude and do not work with you at all, I had a customer blocking the trash can and the driver said he could not wait for me to let the customer know to move vehicle. I asked him to work with us since there was …
ZERO stars do not use. They are very unprofessional. never on time and never arrive on scheduled dates. Trash overflows due to their non-service. Customer service is no help at all and just gives you the run around. Expect city citations due to their non-service.
I have started a new service almost 2 months ago…every week I am having to call because the driver is not use to the new route and my trash is still not being picked up on time Or the day of my service but I am being charged for the 2 …
Horrible trash service to use, highly recommend using someone else. They frequently don’t pick up our trash, even though our can is out, in the proper location the night prior. I call to let them know they didn’t pick it up and to get it …
My neighbors guest parked in front of our house which inhibited the bulk trash team from removing after our move then added their bulk items to ours with Connie creating the initial ticket, but they probably parked in front of the house …
They are Always not on time in my area (allen Tx )They forgot our community for a month. We paid them, but not receive any service(both Trash and recycle). Call them everyday, but they lie to us every times. Wish our city can choose the other service provider.
I called and Nalecia helped me so much. I was about to spend $200 on yard removal, but she got me on the schedule right away. I didn’t even know about the schedule. Thank you all so much. The call was well worth it. Thanks Nalecia.
Heather, thanks for everything that you’ve done so far. Hope your day goes brighter and thanks for getting me the box truck out here and keep up the good work and Aubrey little elm or wherever you work. God bless.
I’d like to recognize Chantel Presock for truly outstanding customer service. I have a disability that makes moving trash carts to the regular pick-up location nearly impossible, and had been calling my city government directly (daily) for …
My recycle was not picked up but when I called and spoke with Heather Silas she was extremely willing to make things right. Heather put in a work order for CWD to come out before 7pm Friday night or Saturday for pick up of the missed …
Heather Silas was so amazing to work with. She was professional & got what I needed done. She also provided me a follow up call as promised. I was so worried that the issue wouldn’t get resolved but she definitely proved me wrong. Thanks Heafor being so nice & accommodating!
We have a business in Azle and the city requires us to use this company for our dumpster. We ordered it the first of June and still do not have it. Each delivery date they have been a no show. Each time we call they give us another date. …
this service seems corrupt. customer service advisor told me I should maybe get with the regular garbage driver and give them extra money to make sure my bulk trash is picked up. …
So, the reason I was able get such good service from Heather Silas was because my recycle service continually gets skipped at my residence. I have to call every time when it happens. This last time I called and talked with Heather, she …
Service has generally been good in Castle Hills unless they miss a pick up. In that case their customer service is useless. They tell you they will get around to it in 24-48 hours but never do. The trash just sits out there. I would prefer they be honest and say they aren’t coming.
I wasn’t getting the service I expected. When I called customer service Heather answered and was extremely fast, thorough and personable about getting the service I was expecting. She was so quick and answered all my questions and even …
The driver did not pick up my trash this morning, but got all the other carts on my street. I came home to trash in my yard because of the wind this afternoon. I spoke with Heather about the issue and she immediately scheduled a pick up …
Please check your email and calls. I have done both before writing this review. Did not pick-up tree trimmings. poor customer service. . Please see photos. Just drove down the neighborhood and they left trash at each house. And now the entire neighborhood is a health risk.
Terrible customer service! If you happen to be a contractor and are unfortunate enough to have to use this company because the city you are working in requires it, I feel for you. My only hope is that city employees will read these reviews and think twice before contracting with CWD!
I called this service to inquire about a special bulk pick up of move in packing materials. I spoke with Heather Silas and she was most helpful with the information I needed. And quickly sent me the forms I needed for service I wanted.
12/3 Update
Well, I believe in telling the whole story and this one has a happy ending! This week marks the 3rd week of on-time pick up (which also includes a holiday …
Bulk trash is never picked up on the scheduled day. Our bulk trash was supposed to be picked up Wednesday (8/10), and it’s still sitting out front. This continues to happen and be a problem. Last bulk trash day they didn’t come until …
They completely skipped a whole alleyway and the houses at the end (one of them being mine) How and why?
Edit: Call made at 1PM to get issue fixed and they picked up at 430PM. …
My husband and I are finally moving and won’t have to deal with the AWFUL company again. For the past six years our trash and recycling pick-up has been irregular at best. The past six months recycling has been coming later and later, and …
I have tried to schedule dumpster move to new business location. The rude lady on phone said they don’t take phone request, I need to email. Great, I have emailed 4 times and the dumpster has not been moved, requested one sent 10/26/22 for …
Heather was fantastic she went above and beyond to help me get my yard debris removed. She was very professional, kind and I felt cared for. I’d call her back any day and know with confidence she would take care of me.
I live at Melville we as resident and office staff has been calling everyday about trash pick up they keep say they have come and have not then tell us office needs to call and they have been doing that daily. Worst service ever. I only gave that 1 star because I had to in order to post this.
This company is the worst and customer service doesn’t care to help. These trucks always make a mess with recycling and dumping oil all over the streets. We’ve made multiple complaints about this and nothing ever happens. Hopefully the city …
I was home with Covid 01/06/22. Since I was home I opened garage to observe the weekly trash pick up. Sometimes they would leave my cans sitting in alley obstructive traffic in my neighborhood so I watched to see if they would drop my cans …
The driver who normally runs my route is professional and customer service focused. Also in the past I received amazing customer service assistance. However two consecutive weeks in March I did not receive recycle services. One week the …
I have to call EVERY DAY so i can get serviced! It’s ridiculous im so tired of this company its not the first time it happens a few months back i called so i can get credit for a whole MONTH that I did not get serviced & they said it was a …
Always leave behind garbage and today forgot to pick up my recyclables!!!
CWD gives us rules on how to specifically place our waste containers and yet they just throw the containers back in the middle of the street blocking my mailbox, I have complained time and time again and they keep doing it, I will have to file a complaint with the post office for restraint of U.S. Mail!!!
Extremely poor customer service! I have called for pickup probably 10 times since living here, always call back because no one shows up.
(Warning) Contractors stay way from this trashy company they are crooks disguise as trash mans. They should trash their selves Away from the Community. Poor services and over price piece of crap
Why the hell would you have a garbage truck banging around at THREE in the morning, picking up trash?! …
NaLecia Ferguson (NNF) was great and efficient setting up new service.
Heather Silas was so helpful and resolved my issue quickly and professionally.
Never on time they never pick up all the trash they leave trash half full in your bin and when you call to have them come pick your trash up because they haven’t for two weeks they say they’re on their way that day and never show up very poor communication
They dont pick up my trash. I have to call just about every week and pitch a fit to get it picked up..I would give zero stars if I could!
Just had people over for Memorial Day weekend and the driver just decided to ride right by my can and not dump it. Picked up the can before mine and all of the rest after mine. Piss poor move.
Actually ZERO stars. Bid on a set of Texas Rangers tickets they “donated” at the Allen Chamber event in April and CWD was slow to respond and when they finally did and promised delivery…never received them.
Tough start trying to get the yard debris picked up and after a bit of effort, and with the help of NNF, it was finally resolved.
These guys charge twice as much as their competition and miss pick-ups constantly. When I tried to terminate the contract, signed 15 years ago by a predecessor, they refused to let us out. These guys should be avoided at all costs. Their only answer to their terrible service and outrageous pricing is bullying and foul play.
If it was possible to go any lower then a one star I would. This company has the worst company service. They keep saying they are going to do something and never agree to it. Sales reps are rude and don’t care about Customer Service at all. Never Use This Company
Heather Silas was very friendly and professional in helping me setup a painless hazardous waste and bulk pickup need I had
Routinely miss garbage/Recycling at our complex – Check
Run in to our gates and blame us (even though there is a timer and sensor on our …
Poor service, 6 weeks running, I have to call everyday. Nobody returns phone calls. I’m done, I just want my money back.
Every single day the trash is picked up the trash can is left thrown into the ground. Today I heard the trash be picked and saw them throw it into the street. …
The customer service lacks the service portion indeed. No returned emails, or followups to service issues, and drivers who like damaging your property because they know you’ll never get a resolution to the problem. Thanks for your lack of caring in our community.
Antonio works in our neighborhood and he does so much for our community! He was working late one evening and stopped to play catch with my children in the field across our house. He is a relationship builder and is an asset to CWD. Thank you for all you do!
Horrible service! Fail to pickup and constantly leave cans laying all over the street. Call them and get placed on eternal hold. Leave a voicemail and they don’t reply either. …
Very disrespectful, treats customers like trash. Very irresponsible and don’t take corrections well. Retaliating due to poor customer service, I literally have to pick up my trash cans off the streets! At times its thrown in the middle of my drive way
Heather was super nice and very helpful! Very much appreciate her positive attitude and answering all my questions.
Created a service request, everyday they moved it to next day. One day they said its complete. But the trash was left just the way it was. No one came and pickup. I doubt these people work.
Heather was very professional and was able to get me scheduled for bulk trash pick up.
Laughable service. Without explanation, trash will not be picked up some weeks. Last week, they managed to smash several light bulbs, leaving glass strewn across the street and the bottom of my driveway.
They only pick up trash once a week and they can’t even do that my trash has been out there since last Monday night almost a week called them wens ,Thursday,Friday and sat still trash still not picked up filled a complaint ….
Apparently we just got switched over to this company in Rockwall. Was left a week without trash cans. We put our trash to the street in one we owned and had some sitting next to it on the ground. They didn’t pick up at all since it wasnt in …
I wish I can put minus ➖ stars..
I have called and scheduled a recycle pick up for 4 weeks and nothing happened.. …
No choice in what my neighborhood uses. But they take my recyclable and my trash bins and dump them into the same garbage truck…. So much for saving the environment.
horrible service. called a dozen times just to have recycle bin emptied that they drove rt by on collection day. got runaround for 4 days about they will come back.they never came back. think ill just throw recycles in w reg trash from now on and save myself the aggravation.
Trash! I cant even get ahold of anyone at this company to start my trash and water service. Been trying to reach them for a week, spending way to much time on hold for a company that doesnt seem to want business.
Horrible service 4 weeks in a row. Don’t show up to pick up trash leave you on hold forever. This company absolutely does not respect its customers.
Misses trash pickup constantly, gets half the houses in alley and leaves the rest? This is the worst trash company period. Currently my trash has not been picked up in 2 weeks. I’m about to put the mountain of trash on their business door step, this is insane.
Been a customer for 10+ years. Had an issue recently and spoke with Heather from customer service who was helpful and professional.
We could not figure out why our trash bins where never emptied and when they would get emptied after calling, they where left on the other side of the street but today I walked out and the bins are all spread out in the street and after …
They are so unreliable. They have an online form that nobody responds to, then you have to call several times to get them out after you get skipped. Wish we had other options for our local trash.
VERY POOR SERVICE!!
I’ve only had their service for less than a year and have had to call four different times for the same issue. My issue is that they leave the trashcan in the middle of my driveway. I’m not happy with this company, wish we had Waste Management again !!!
Michael Stephens was extremely helpful and gave the best customer service! I will recommend him and this company in the future.
They are not consistent with their pick ups. I have to call at least once a month. I think it is turnover new employees learning the routes. Maybe provide a better training program. It is frustrating.
This is a review for Heather in customer service,she was very helpful, courteous and polite,had a pleasant experience on the phone with her, need more like her
Does not answer the phone. We had called for weeks to have a dumpster emptied and returned, but unfortunately we had to just cancel our service. Sorry, we will never use your service again, and we will tell everyone we know.
My hats off to the trash guy who comes prompt at around 7:00 a.m. every Thursday to our neighborhood like clockwork. The Recycling folks have a lot to learn from the trash pickup service as it has been unreliable since we moved to Frisco in November 2013.
This company is full of lazy workers. They routinely ignore trash. Contact your city to file a complaint to prevent their contract from being renewed. If we all work together we can put them out of business.
Don’t use this company! It’s the only company that will service our house, or I would switch to someone else! It’s impossible to pay your bill! They charge you TEN DOLLARS to pay it online and a 3-4 percent conscience fee if you pay by any debit or credit card! You can never get ahold of them either. Terrible!!!
Horrible company to HAVE to use. Allen should be ashamed. Never pick up my trash and have caused damage to my enclosure. Not once adjusting my bill.
Oh this is the worst trash company I’ve ever had. We just moved to Sachse and I am so disappointed m. Customer service is useless. Garbage pickup guys are the laziest garbage men I’ve ever encountered. Awful company.
All over there website they say the bulk trash does not include Commercial Debris, I get that. I would love to know how me personally redoing my tile floors is considered commercial debris.What a joke of a company.
Heather was very nice and polite and most of all she listen to my concerns. Thanks keep it up!!
I have never had good luck with this place, usually someone really rude answers the phone when I call to have something picked up, but I had one person actually speed through the process and get me scheduled within a few seconds of calling. …
Called Customer Service yesterday – held the phone for 20 mins…told to press 9 and they would call me back. pressed the 9 and then told that option is NOT available / valid entry ( what the heck*********)! Called back this AM at 0800 – …
At least once a week I have to call because only half my dumpsters are services. They have pulled lines off of building. And, at my house they leave my trash can in the middle of my driveway so I’m not able to pull in.
Called for two weeks in a row to have bulk trash picked up and was told I was in the schedule for pick up but never showed. I even called just to verify I was in the schedule and was told yes. They have poor service, just poor.
The people who work our route are exceptional. They pick up everything, always friendly, come back quickly in the rare case that something is missed. I’m very grateful to have them.
CWD provides a good service, Tamara and her team are responsive and the drivers are polite and accommodating.
I called them this morning looking for somewhere to drop off some trash. My customer service rep was very nice and eager to help get me to the right place. Even though her company could not help me, she was able to get me to someone who could.
Shantel presoak was excellent in helping with my clients. She has gone above and beyond.
Told me it would take 3 weeks for brush pickup. 3 weeks later they tell me I have to pay an additional $150 and still have not picked it up.
This company is the worst!! I have had to speak to my account manager multiple times because the trash wasn’t picked up at my business location. The billing department, however, does not miss a beat. IF YOU LIKE PAYING FOR SERVICES YOU DON’T GET, THIS IS THE COMPANY FOR YOU.
Maida was very sweet and professional. She took care of all my concerns and everything is now resolved.
Worst trash company ever, every week lazy workers leave bins knocked over i middle of the street blocking driveway. I have called 5 times to try to get them to stop and nothing is ever done. Needs negative stars for this company
I have called 4 times since Monday and my trash has not been picked up in 2 weeks. These people are the worst. I don’t want to deal with them because I have been continuously lied to. I wish I could cancel them and dump my own trash.
My recycles were out last night for today’s pick up. It was not picked up! Last time I had problems I emailed and never got a response. Last time I called the agent was rude.
Not once, in 6 months, have they picked up the recycling without me having to call at least twice.
They randomly decided not to pick up my trash this past Thursday. Even though it was out where it should be and closed properly. I have been trying ever since to get it picked up to no avail. My trash I piling up and it’s ridiculous! I call everyday, and keep getting told it will be the next day.
BAD after 6 weeks of supposed service they have only picked up 2 times. Numerous calls to “customer service” and still no response. Sent an email and we’ll see if they respond. Is there an alternative service? If not, there should be. …
My pickup day is Monday. They missed my house. Every day since I have been calling. It’s now Friday. They say they’re coming to pick it up but it never happens.
I have in my trash can several bags since two months, yes, two months. They don’t pick up all the trash, just what they can reach with their hand. It is unacceptable.
Zero stars – I’m tired of the CWD driver dropping my trash can bin on the driveway/ground. I pay for this service! He should get off of his cell phone, stop the truck and get out and stand the bin upright. I have sent messages and called about this, but no one had bothered contacting me. -IRATE CUSTOMER
Called into customer service because I didn’t know what to do, this is my first house and I didn’t know what items I was allowed to put out for bulk trash pickup and whatnot. Walter in customer service was very informative and was able to …
We have seen trash pick up guys throwing trash all over the road not caring during trash pickup. I know its not a glamorous job but geeeze. …
Bad! We have them at my company and they miss pick at least once a month, not coming out until they are called. They EXPENSIVE too! The only reason they are not getting one star is because the customer service us actually really nice and …
My friend Ashlee referred me to this company and it was such a great referral because they lived up to it. They pick-up my trash on a regular basis, the garbage men always go above and beyond. I am extremely happy with the services that I receive.
bad service, leave trash all over the street,dont pickup all trash,im going to the city and cancel my trash pickup.I dont need them
Heather was great to work with and walked me through the process of CWD’s large item pickup! Thanks for your help Heather!!
Horrible staff and company. The customer service never responds to complaints, the people answering phones clearly do not care. Our trash was skipped for no apparent reason and the company never returned like we were told they would. This …
Another company that is being allowed by municipalities to monopolize the waste/dumpster industry. Highly overpriced, miss their delivery dates and can provide no answers as to why. Why does the City of Highland Village require that contractors use CWD??
Getting a bulk trash pick up completed is nearly impossible. I have been calling for 3 weeks now, and no luck. I saw the truck pull up to my house this morning, saw the driver look at the bags, and then just drive away.
Antonio is an amazing representation of your company! Always has a smile on his face and makes my kids’ day every time they see him. He always picks up trash that falls on the ground. I can tell he takes pride in his job. Our neighborhood loves him!
last week my neighbor, who lives in Keller TX was trimming trees in his front yard. He is 84 years old.
He was having a difficult time moving the branches and brush to the curb. It …
Maida in customer service went above and beyond to help schedule a pick up when we needed it most. Great job, Maida!
The bulk pickup process is terrible. We had maybe 1 cubic yard of tree cuttings and they were not going to pick it up. We had to stand out there and watch as they picked up and they did a sloppy job and then took off. They went down the …
Lately been using some very old and inefficient equipment which dumps half of your trash in the truck and the other half waste on the street and they just keep going. Then you call or submit a request to come back to get the rest and no response. This is the worst trash company I have ever dealt with.
This is the only place to take bulk trash from Keller, TX and customer service is awful. There wasn’t anyone to assist us or give us direstions to the unloading docks. We had to walk around the facility to find help. There isn’t anyone to …
The customer service division is extremely helpful, their online pickup booking is a great time saver for those on a busy schedule. I love using Community Waste Disposal it is a professional set up and always helpful.
They have really great service and the truck always came at 11:00 am
unreliable and lazy. 3 bags of garbage failed to make it into their truck using their ever efficient hydrolic arm, and they just left the trash sitting on my sidewalk and drove off. …
One star is way too many! The only thing they do consistently is not pick up my recyclables. Calling since last week and the bin is still not empty. Lies and promises but no action. Sad part is they pick up my neighbors on both sides of me.
Beware of their drivers as one nearly ran me off the road in a neighborhood in Azle today Nov.2. He came around the corner into my lane of traffic. My tires against the curb I have no place left to go! …
I would rate this company and their services as zero if it was an option. They got our company to sign a 3 year contract. It was written in the smallest letters. In addition they keep charging us more and more every 6 months (I’m talking …
Antonio is the trash collector in our neighborhood (Bozman Farms) & he is AMAZING, OUTSTANDING, A PILLAR OF JOY, I could go on & on! Today I noticed there was an incident where an American flag on a lawn (near trash cans on road) got pulled …
Ya know we just get use to great service and forget to tell places they are doing a great job and this is one of those companies.Thank you for picking up my trash2 times a week. You pick up everything which makes me very thankful!
We are praying the city of Keller keeps you around!
I’ve called 6 times to get my trash can replaced after it was broken by the trash men. It still has not been replaced. They were supposed to pick up my trash on Tuesday but never did. They picked up the broken trash can but didn’t replace …
I can’t get them to pick up trash on their scheduled pick up days. Told they will pick up on next scheduled pick-up. Going on 3 weeks without service and being invoiced for full months of service. No other options.
It took almost 3 weeks for me to get a dumpster at my childcare center. We were about to get cited for so much garbage piled up at the center.
Never pick up my trash and never respond to emails or calls. BE AWARE, WASTE OF MONEY AND TIME! Now i have so much trash piled at my curb it looks like I live at the dump! After all the rain it is soaked and I believe it is some kind of …
For whatever reason my trash was not picked-up. May have been so many carts together. I don’t know. This was first time it happened. Anyway, I called and requested assistance. Next morning, early, CWD responded and picked it up. Great job!
If I could give 0 stars, I would. CWD offers the worst service I have experienced in my professional career. City of Allen, if you look at these reviews, you really need to consider someone else to provide for your community.
They miss trash days and leave the BIG grey dumpsters in the middle of the street. We play dodge the dumpster twice a week. WE have a lot of older neighbors and they leave the dumpster on there side and our neighbors call my kids to ask …
Our CWD driver is fantastic! The week before Spring Break, my trash can was completely full and I realized a little late in the morning that I had forgotten to put it out. When I ran out the driveway, I looked and the driver had already …
I wish there was a negative star for rating. This is by far the worse company when it comes to delivering service and taking care of the customers. I wonder why they are still in business. 2 weeks of not picking up trash and promises that …
They will pick up regularly then they will go several months where I have to call in for them to pick up. This has gone on for several years, it gets tiring having to keep calling in for trash service, I am not sure why I make a monthly …
Horrible Horrible Horrible. Our trash has not been picked up for the past 3 weeks. Our trash pick up day is every Wednesday and our neighbors trash gets picked up and ours always seems to get passed up I now have 12 bags of trash sitting …
We called 6 times this week alone to have out trash picked up and to replace our trash bins, nothing!!! We even paid the fee since they forgot on monday!!! Worse company ever and definitely gonna do what it take to shut them down!!!
Tried for 4 weeks to get them to pick up the trash. Ketrick the Supervisor was supposed to call me back every Wednesday for the last 3 Wednesdays, but he’s obviously too busy to return calls. We are going to Progressive Waste out of Dallas if anyone needs better service.
Sales dont answer their phone or return calls. Ok you just left me a message that I cant even respond to! I dont who in sales calls back I left messages two days in a row with no response. I just need to prove a dumpster. Customer service …
I had to give a star because i was unable to post my comments .
Really they deserve NOTHING !!!
Every staff member I have dealt with over the phone and via email lack the …
Heather Silas provided excellent customer service. She was attentive and understood the ask. She was quick to resolve.
I called yesterday about a dispute of bulk trash pick up. They came out before the end of day and picked up what they said they would, and the driver went out of his way to empty our bin as well. The lady that answered the phone when I called was very kind and patient.
So apparently it is optional for CWD to pick up our trash! I don’t understand!
Update: Emailed customer service I have not received a response! My trash is still not picked up!
We have CWD in Colleyville. They are so awesome. The things they can fit in a garbage truck astound me. I would guess waste disposal can feel like a thankless job, but I so am thankful for all you do.
Third time in a month that driver passes up our trash but picks up others up the road. Customer service department does absolutely nothing. We will start complaining directly to the city as calling this place is a waste of time. Prior to …
I wish I would have read their Google reviews before choosing this service for my company’s waste management. I called around to a lot of different places before making my decision. Although CWD wasn’t the cheapest, they initially had the …
Heather Silas was very professional. She answered all my questions and was very patient. She is a great worker.
Horrible customer service. We were (involuntarily) switched to this service. In the first few months, we’ve made REPEATED calls about missed pickups. We put our trash out the day before. Now, they don’t even bother with the missed …
I would give 0 stars if I could, HORRIBLE customer service. They “can’t get ahold” of drivers via dispatch, they say they’ll call you back and never do, and finally when you present them with these complaints they hang up on you and forward …
Actual service is great. They never miss a pick up day! They do at times have garbage fall out of the dumpster before it reaches the truck and you have to pick up some trash, but I don’t imagine there is much that can be done about it. If you have to deal with customer service for whatever reason, they aren’t very helpful.
This company has a contract with the City if Azle which means that we can only use them for dumpsters. While that may not seem like a big deal our experience proves differently. They have zero customer service nor do they have to, after …
Bad service have called many times for pick up and still no service
Driver has poor attitude I think he picks and chooses who gets service
As i look at the reviews I see that I am not the only person with a problem with …
Weekly services are good; typically no issues. But customer service does not seem to have the power to help. 4 calls to follow up getting new trash can replaced. Scheduled for Tuesday, too busy for sure Wed; now they lied and said old …
I want to give a shout out to the two employees, one a driver. My contractor piles a bunch of wood in my driveway for pick up. I had ask them to put it at the street but they must have misunderstood. When I saw it, I knew it was going to be …
Moved to a new neighborhood and I have had to call them every week to pick up my trash. It is outside on the curb, handle out by 6 am and every week I have to call because they did not collect garbage and/or recycling. It is beyond ridiculous.
CWD continues to offer the worst in customer service to most municipalities including my own here in Wylie. The supervisors still remain out of touch with the community and rest assured they will not call if you have a problem. They don’t …
I wanted to give Maida Torres a shout out for her excellent customer service. I had an issue and Maida helped me through the process and followed up to make sure it was resolved
The City of McLendon-Chisholm made the mistake of awarding CWD the trash & recycling contract recently and it’s been one of the WORST transitions from the previous company. There was NO customer information sharing to assist with account …
I am opening a small business in Keller, Tx and have tried numerous times to call for dumpster service and filled out service request 3 times online. Not one single email or phone call back. Giving the city of Keller has awarded this …
06/24/18:
The trash pickup guy broke my fence gate on June 20th-ish. Too busy to call …
NaLecia has been awesome. I give her a 10 out of 5 star. Always on top of every request. Goes above a beyond what is asked with a smile in her voice.
I spoke with Ms N. Ferguson and a lady named Crystal and both of them were just wonderful. They were attentive and friendly and made my experience very easy.
Do not waste your time or energy with this company. Worst customer service I have seen in a long time. Missed several pickups, and their solution is to add additional pick up that week. Does not solve my problem that they don’t come when …
I spoke with Heather on the phone this evening to set up hazardous waste pick up. Heather was friendly, polite and answered all of my questions. I appreciated her wonderful customer service!
I have them at several apartment communities in Dallas, I have issues with pick up at all of them. My managers constantly have to call to get regularly scheduled dumpsters picked up because it was not done on the day promised in the …
I’m not sure why there are negative reviews of CWD. Have they ever made a mistake in my service? Yep. When I contacted them though, they corrected it immediately….as in within the hour of my call. Perhaps it has to do with the tone of …
The 1 star is for RECYCLING pick-up. I would give 5 to the trash pick-up. Our recycling is often skipped, sometimes for weeks at a time. Repeated calls gets reassurance it will be picked up —– but it’s not. VERY FRUSTRATING!!!!!! I even …
If I could give this company 1/4 of a star I would. I have called customer service multiple times, spoke to a supervisor and sent an email to their President/Founder Greg Roemer. It’s a very simple problem that can easily be fixed, however …
Absolutely horrible. They never pick up our trash when they are supposed to. It’s been two weeks since they have done a pick up.
I accidently forgot to place my garbage can out on the street. My garage can was completely full. I called and asked if the driver could circle back and pick it up. I was told to place my garbage can out on the street and that it would …
Recently, our city council decided to change refuse pick up companies without so much of an announcement until after the fact to CWD (I wonder how much each council member pocketed from CWD). I contacted CD to let them know that we do our …
Several emails and phone call to CWD requesting to speak to a supervisor regarding service and abrasive driver have gone in answered I know the standard responses here from CWD are we are so sorry to hear about this please Email customer …
Terrible customer service. They could never get my address correct. Then misinformed me on several occasions on arrival time. Unprofessional at every level.
They have hit my kids basketball goal SEVERAL TIMES and sent a pic of the truck past my goal saying its proof they didnt hit it. The goal is at a 45° angle from the base now. There are no other vehicles that come through my neighborhood that are anywhere close to being tall enough to hit the rim.
Heather was absolutely amazing. She resolved my issue professionally and in an expedient way. I could not have asked for better service!!
WORST company ever! Horrible customer service! They make excuses to blame the customer when they did not pick up recycling or bulk trash. They wouldn’t pick up my recycling bc there was a box sticking out of the recycling bin. They claim …
Absolute worst company ever. City of Forney needs to do better and hire a better company to force on their businesses and home owners. Multiple weeks have I dealt with their driver just not showing up to pick up commercial trash. Their …
I spoke with Maida and she was WONDERFUL.
She had me scheduled for my bulk trash pickup (on the date I needed) in less than 2 minutes.
trash company treats their high paying costumers like trash… not worth anything…no sales reps available, no supervisors available…very frustrated with this trash…
Have had their services since I moved back to the old neighborhood.
No one’s perfect, and that includes CWD. But to their credit, they’re the hardest working trash folks I’ve seen in awhile. I lived in Mesquite for years and had …
I am a new resident for Glenn Heights and Nalesha was very pleasant and helpful. This transition has been difficult but she made it alot easier and less stressful. CWD for the WIN
If there was an option for no stars i would have chosen 0. An object that came from one of these trucks on my way to work last Wednesday shattered my windshield. I literally had to duck and swerve when seeing the object coming towards my …
They supposed to give service to the City of Melissa and pick up the recycle in my area on Thursday. The guy who does the recycle is never on time or he simply never show up. I called customer service to report this, since is not the first …
Mia with customer service was very cheerful, which is nice to hear when you have had a long day. She took care of my request with a smile.
I really waited and hoped for a resolution before I decided to put in this review. My bulk trash was skipped last week. Each day, I have been calling CWD requesting a pick up. Initially, I was told 24-48 hours, When that did not happen, I …
Nobody could ever help me until I called and talked to Laura. She was very helpful and very polite. She is amazing and hope she gets the recognition she deserves.
I spend way too much time calling about my garbage not being picked up. My recyclables (along with a lot of broken down cardboard boxes) are still sitting at the end of my driveway waiting to be picked up. Was supposed to be picked up 4 …
We moved to Allen five months ago and they have already missed our neighborhood weekly trash pickup four times. And, then it takes them two or three days to come and get our trash, and the trash of our neighbors. In forty years of living …
Since moving to Prosper, in November, they have missed my house 2 times which is not great. Today, I was very frustrated and called customer service. They were very friendly and apologized for the poor service. I even left a message …
I have a problem with our trash not getting picked up today. So far this month it’s been three times they didn’t pick it up and they won’t refund us for the times they left our trash. This happens all the time and I’m tired of it. We pay the bill but trash not picked up NOT RIGHT at all.
Horrible service! They missed my pickup on Tuesday, I called customer service the same day to report in which a “Work Order” was created. Today is now Friday and my trash has yet been picked up. I’ve called everyday since the “Work …
A big shout-out and thank you to Eric K. and his team. I appreciate your dedication and professionalism. You and your team from always helped me out when I needed it. Keep up the great customer service!
Awful awful awful. We do our part in calling to schedule bulk pick up and they still don’t show up. Lied and said they came. I have had to call 4 times just this week alone. Going on ; weeks of our brush sitting on our curb. Contacted the …
We are forced to use this company per the City. CWD is overpriced and takes months to reconcile any service invoice issues. The “representative” that we have for a contact is unresponsive and has someone else taking their calls / emails, to …
This company doesn’t even deserve a 1 star honestly. I have been dealing with an issue for over 3 weeks now and it still not resolved. The managers make promises that they can not keep. I have been waiting 3 WEEKS for CWD to pick up brush …
Our trash day is on Friday however they come on Saturday at random with no notice as to why. They skip homes and when you call customer service you get a great idea of why the trash service is so unprofessional. This company needs to do …
This company provides pick up for my business. My business generates trash that must be picked up in a timely manner: at least once a week. Our driver knows this, but routinely skips us on the route. When he skips us, I have to call to …
Do not use this company if you have the choice!! Unfortunately I do not have the choice in my neighborhood. I put my cans in one spot every week for the last two years and for some reason 3 different weeks out of those two years they did …
I would have given zero stars but not possible. This company is geared for commercial use and not residential. When it comes to residential their prices are a crime. I ended up renting a unit from a Friday to a Wednesday when they picked it …
Customer service has always tried to be helpful, promising I will have my 8 yard dumpster in Keller emptied the next day. I’ve called 6-7 times 2 times a week & always get the same “they will be there tomorrow” response. I had one service …
Doesn’t get much worse than this when it comes to customer service. The agents on the customer service line can’t be faulted. They are always kind and courteous, but they make promises the company can’t accomplish. …
My city utility has contracted with this poor excuse of a business. On 5/27/20, they picked up all the blue bins on my street except ours. This is the third time in the last six months! I phoned in and spoke with Daniela, who put in an …
Heather went out of her way to help me. She is the only person I have ever spoken to at CWD that took the time to try to fix my issues. Great job Heather!
The service is deplorable! It’s as if the agents are reading from a script. No wonder they have such low ratings with BBB
Heather was a pleasure to speak with. I explained what I was needing and she went to the trouble of confirming with her superior before ending our call. Got right to the point! Stay great, Heather!
I have had few bundle (5) yard waste tied and ready for pickup but they have not picked them for several weeks now. Yard waste is supposed to be picked up on our trash day. I called and left a message and no one got back to me, I call …
For the third week in a row the recycle pick up men left my bin in the middle of my driveway… each time I have to move it so I can leave for work. I always place it in the proper location on the sidewalk for pick up but after being …
It all depends on who you get when you call in to a big company and I happened to get an AWESOME customer service rep named DARLEEN, who went way above and beyond to help me!! Darleen knows her stuff, that’s for sure and did everything she could to assist me. I want to say THANK YOU and it is very much appreciated!!
We just purchased a home in our area and the second pick-up of recycle was skipped. We had a ton of packing material that we were trying to get out of the way. I called customer service and was informed that within 24-48 hours, someone …
CWD helped me big time. Heather in customer service saw my issue and took the time to help me find a solution and find it fast. Customer service seems to be dying art in todays world, happy to find it still existed today
Customer service is poor, communication is terrible never a supervisor available to take calls. We are an apartment community will take it up with city for new service provider. Lazy drivers too! They reached out 3 times and corrected it !
I missed the Christmas week pick up as the City of Wylie said the trash collection would skip a day. I called CWD customer service twice and was promised they would request a pick up between Tuesday and Saturday. I left both trash cans out …
Everything everyone has said about the missed pickups is true. We’ve only lived in Wylie for four weeks. We signed up for service the first week. This is the third straight week they have been late or not serviced our address at all. The …
This has to be the 4th time I will be calling CWD because they didn’t pick up our garbage or recycle. I do not understand why I have to call every week! Horrible service!!
ADVICE: Do not use this company for anything you have to schedule a pick up for. I was told that if I moved my brush to the curb I’d have an estimate within two days for it to be picked up. It has been 3 WEEKS now! I have called and emailed …
Darlene McAdams was beyond excellent on my phone call with her. In my opinion, it was one of the best customer service experiences I’ve received, ever! Truly an asset to CWD.
I tried to schedule a pickup for a large trash item, which can only be done one day a month. I called the appropriate day, the day before your large trash item pickup day. It was 1:30 in the afternoon and I was told business was closed for …
My trash was not picked up by the driver on Monday. I called their customer service department and was advised a driver would be by later that day for the pickup and he never showed. I called Tuesday, Wednesday, and Thursday and was advised …
If I could give zero I would. The local customer representative Brenda is rude and terrible and not helpful. One time when I called the city ( local) the lady eluded to the fact that her and my husband were having an affair. My husband …
Heather was personable, insightful, professional and cheerful! She was able to answer my questions and provided excellent service!
The driver skips my workplace, due to the fact he has to get out of his truck to open gates to the dumpsters. I have to call and speak to a supervisor to get any of my dumpster serviced on our scheduled days, even then the driver doesn’t …
Truck 744 pulled up in front of my house. Picked up the trash bin off of the curb and then set it back down in the street. Why can CWD not put it right back where they found it? I have been given more excuses than I can even remember why this was not done.
If we could give zero stars we would. This is the worst vendor I have ever experienced in my entire professional career. The service is absolutely horrendous as far as drivers and pickups. The phone representatives and sales people are …
Overall customer service has been kind of back and forth between good and bad however Heather was fantastic. She listened to my concerns, took down several notes to ensure that I wouldn’t be forgotten and has stayed in touch with me verify the process is working. Thank you for being the difference Heather!
Great service Saturday! The person on the route made an extra run Saturday to get all the recycling on our block. In fact, he made at least two trips to get it all away before Easter! We appreciate his service!!!
Last week my recycling was skipped for no reason. This week my trash and recycling were skipped. I have called and emailed with reps the whole week. I have received 4 completely different excuses each day of why my trash has not been picked …
I have spoken to Heather Silas twice regarding brush pick up and she has always been very kind and helpful. She takes care of any requests you have with a great attitude. Thanks so much Heather!
Very poor sevice, most of the week they dont even pick my trash. Every other week they dont take my Recycle trash and sometimes they just leave both. I don’t know how this company still in business when people are not doing the job. Big …
I had a pertinent question to ask. The customer representative Natalie was very helpful and resolved my issue. I like the new CWD app too.I appreciate the good service CWD provides and really like that I don’t have to schedule a bulk pickup.
This is the worst service provided I have ever had to work with. Missed my trash told me for 3.5 days they would come back to get it. Now telling me I have to wait till my normal 1 day a week service. My one can is overflowing with no …
I would give 5 stars, if this review was only about the representative that was assisting me, Heather… but it isn’t. Heather was a delight to work with, remaining calm and professional even when I got a bit agitated. She still helped me …
After having some issues and receiving monthly bills for a dumpster that had been removed back in Feb. 2022 I once again called customer service, mind you I’ve spoken with 4 people by now about this, about the fact the dumpster had been …
Both my regular and recycling bins disappeared after a pick up. Not sure how the drivers managed to do that. Contacted the company and explained the satiation. 5 phone calls and almost 2 weeks later, still no trash bins. Worst customer service ever.
I have been with Enderby Gas for 3yrs now and have been using CWD. They have been awesome to work with especially when ever I call in I think I get the same awesome person every time who is Heather Silas. She always makes sure we are taken …
First, I am surprised to see all the services CWD offers because only trash is removed from a black dumpster at my apartment complex along with limited recycling from a green dumpster. Sadly, excellent furniture and products are dumped …
It would be really nice if you would pick up my trash on a consistent basis. Every 4-6 weeks either the trash or recycling gets skipped and has been going on two years now. So far recycling has been skipped two weeks in a row. You attempt to speak with the truck drivers and they are rude and aggressive towards you too.
Do not use! You will never get serviced on schedule dates. You will get the run around when trying to get an ETA. Expect to pay another company to get your trash picked up.
Heather S. was so kind when I spoke with her and replied to my emails quickly. She’s the best CS rep I’ve ever had!
Terrible. Consistently behind on pick ups, even after being called they can’t seem to get the job done. Only reason I haven’t switched is because city won’t let my business split utilities and trash.
Regular scheduled for our area was Friday. They did not pick up. Then it was a maybe Saturday after they verify Friday was missed but then Monday. Monday afternoon and now definitely by Friday. Really? They want you to leave large items out …
Upon contacting this company for assistance in replacing my trash and recycling cans, I spoke with a Heather. Little did Heather know, I was not having a great day, but she made me smile and laugh with her charming personality. She was …
Recently had to call and speak with customer service. Heather S. provided me outstanding support. Helped resolved my issue in a timely manner and was very polite and respectful.
We load bales of plastic here. The guy left early knowing my truck was coming. Don’t come here. 2 hours I waited while everyone watched and no one did anything. Don’t come here.
The 5 stars is not for the company, it’s only because of the customer service representative. I have had issues getting brush picked up……constantly! Today, I called and spoke with Heather Silas. She was very understanding and went above and …
Ms Heather was very professional, knowledgeable and extremely patient and courteous. Also, she answered all of my questions. …
I spoke to Heather Silas today to assist me in providing some clarification on the regulations for bulk trash pickup and to replace a bin cart that needed replacement. Heather was very kind and attentive. She was professional and answered …
Would mark 0 stars if it were an option.
Service has been lousy from day 1 when involuntarily changed to this new …
Not giving 5 stars to the company (company would be a 1 or 2 star if not for her) but giving 5 stars to Heather Silas for outstanding customer service. After calling and getting hung up on twice on a Saturday my 3rd call was answered by …
Worst company ever, drivers are rude and do not work with you at all, I had a customer blocking the trash can and the driver said he could not wait for me to let the customer know to move vehicle. I asked him to work with us since there was …
ZERO stars do not use. They are very unprofessional. never on time and never arrive on scheduled dates. Trash overflows due to their non-service. Customer service is no help at all and just gives you the run around. Expect city citations due to their non-service.
I have started a new service almost 2 months ago…every week I am having to call because the driver is not use to the new route and my trash is still not being picked up on time Or the day of my service but I am being charged for the 2 …
Horrible trash service to use, highly recommend using someone else. They frequently don’t pick up our trash, even though our can is out, in the proper location the night prior. I call to let them know they didn’t pick it up and to get it …
My neighbors guest parked in front of our house which inhibited the bulk trash team from removing after our move then added their bulk items to ours with Connie creating the initial ticket, but they probably parked in front of the house …
They are Always not on time in my area (allen Tx )They forgot our community for a month. We paid them, but not receive any service(both Trash and recycle). Call them everyday, but they lie to us every times. Wish our city can choose the other service provider.
I called and Nalecia helped me so much. I was about to spend $200 on yard removal, but she got me on the schedule right away. I didn’t even know about the schedule. Thank you all so much. The call was well worth it. Thanks Nalecia.
Heather, thanks for everything that you’ve done so far. Hope your day goes brighter and thanks for getting me the box truck out here and keep up the good work and Aubrey little elm or wherever you work. God bless.
I’d like to recognize Chantel Presock for truly outstanding customer service. I have a disability that makes moving trash carts to the regular pick-up location nearly impossible, and had been calling my city government directly (daily) for …
My recycle was not picked up but when I called and spoke with Heather Silas she was extremely willing to make things right. Heather put in a work order for CWD to come out before 7pm Friday night or Saturday for pick up of the missed …
I am always patient and respectful towards our guys! But this ** literally blocked me on south lake and was so rude, …
Heather Silas was so amazing to work with. She was professional & got what I needed done. She also provided me a follow up call as promised. I was so worried that the issue wouldn’t get resolved but she definitely proved me wrong. Thanks Heafor being so nice & accommodating!
We have a business in Azle and the city requires us to use this company for our dumpster. We ordered it the first of June and still do not have it. Each delivery date they have been a no show. Each time we call they give us another date. …
Whenever I have an issue it is quickly addressed by CS. Today I spoke with Natalie on the phone and she was more than happy to answer my questions. …
this service seems corrupt. customer service advisor told me I should maybe get with the regular garbage driver and give them extra money to make sure my bulk trash is picked up. …
UPDATE: Robert Medigovich came by and spoke with me. That meant a lot. I feel that he will make sure this is taken care of. He also gave us credit. …
So, the reason I was able get such good service from Heather Silas was because my recycle service continually gets skipped at my residence. I have to call every time when it happens. This last time I called and talked with Heather, she …
Service has generally been good in Castle Hills unless they miss a pick up. In that case their customer service is useless. They tell you they will get around to it in 24-48 hours but never do. The trash just sits out there. I would prefer they be honest and say they aren’t coming.
I wasn’t getting the service I expected. When I called customer service Heather answered and was extremely fast, thorough and personable about getting the service I was expecting. She was so quick and answered all my questions and even …
The driver did not pick up my trash this morning, but got all the other carts on my street. I came home to trash in my yard because of the wind this afternoon. I spoke with Heather about the issue and she immediately scheduled a pick up …
Please check your email and calls. I have done both before writing this review. Did not pick-up tree trimmings. poor customer service. . Please see photos. Just drove down the neighborhood and they left trash at each house. And now the entire neighborhood is a health risk.
Terrible customer service! If you happen to be a contractor and are unfortunate enough to have to use this company because the city you are working in requires it, I feel for you. My only hope is that city employees will read these reviews and think twice before contracting with CWD!
I called this service to inquire about a special bulk pick up of move in packing materials. I spoke with Heather Silas and she was most helpful with the information I needed. And quickly sent me the forms I needed for service I wanted.
12/3 Update
Well, I believe in telling the whole story and this one has a happy ending! This week marks the 3rd week of on-time pick up (which also includes a holiday …
Bulk trash is never picked up on the scheduled day. Our bulk trash was supposed to be picked up Wednesday (8/10), and it’s still sitting out front. This continues to happen and be a problem. Last bulk trash day they didn’t come until …
They completely skipped a whole alleyway and the houses at the end (one of them being mine) How and why?
Edit: Call made at 1PM to get issue fixed and they picked up at 430PM. …
My husband and I are finally moving and won’t have to deal with the AWFUL company again. For the past six years our trash and recycling pick-up has been irregular at best. The past six months recycling has been coming later and later, and …
I have tried to schedule dumpster move to new business location. The rude lady on phone said they don’t take phone request, I need to email. Great, I have emailed 4 times and the dumpster has not been moved, requested one sent 10/26/22 for …
Heather was fantastic she went above and beyond to help me get my yard debris removed. She was very professional, kind and I felt cared for. I’d call her back any day and know with confidence she would take care of me.
I live at Melville we as resident and office staff has been calling everyday about trash pick up they keep say they have come and have not then tell us office needs to call and they have been doing that daily. Worst service ever. I only gave that 1 star because I had to in order to post this.
Our company has to email or call to receive our weekly pickup.
It’s so bad we have had to add another bin to our account because the one we …
This company is the worst and customer service doesn’t care to help. These trucks always make a mess with recycling and dumping oil all over the streets. We’ve made multiple complaints about this and nothing ever happens. Hopefully the city …
I was home with Covid 01/06/22. Since I was home I opened garage to observe the weekly trash pick up. Sometimes they would leave my cans sitting in alley obstructive traffic in my neighborhood so I watched to see if they would drop my cans …
The driver who normally runs my route is professional and customer service focused. Also in the past I received amazing customer service assistance. However two consecutive weeks in March I did not receive recycle services. One week the …
I have to call EVERY DAY so i can get serviced! It’s ridiculous im so tired of this company its not the first time it happens a few months back i called so i can get credit for a whole MONTH that I did not get serviced & they said it was a …