They are the worst, the charging makes no sense. Horrible customer service! They are cheating everyone and there’s nothing we can even do about it because we don’t have another option.
An unnecessary PoS bridge-troll company that rips off tenants and tried to punish them for the company’s own incompetence when it comes to communicating with the customers. Glad to have moved away from these goons turf.
Complete scam, they know it and don’t care as all their customers are forced to do business with them and most don’t even know what they are dealing with until they see their first bill or deal with customer service. Pathetic company providing the same service as the city/county for 3X the rate.
They called and said I owed them $50.05 from my last place I lived. I had to tell them to check again and they said they made a mistake and that I had paid the $50 BUT still needed to pay $0.05… They would not let me pay this online so I literally had to drive to their location and give them a nickel. Seriously… This place sucks…
This company needs to be investigated for racketeering. The property management company that convinces condo associations to buy into this ridiculous scam should be investigated as well. It’s so ridiculous, in fact, that it makes one suspicious of the two companies and their relationship to one another.
Expensive. Every time I try to pay my bill online I get double charged. Customer service pretty low. If they do not know the answer to your question or how to solve your issue, there is very little effort to investigate.
These reviews speak for themselves. 18 dollar base pay! What is that?!?! I use about 5 dollars in water and 5 dollars sewage every month which is pretty cheap but this base pay makes it over double what I should be paying. Crooks these …
Pathetic service, outstanding charges though! If you like to pay $180 for water for no reason randomly, these guys have your back. If you are considering renting from a place whose water lines are controlled by these scumbags, think twice.
If i could give this company a ZERO i would. The lady sat on the phone and argued with me like I’m dumb or something. As if i didn’t know the difference between a “ 10 and 4 “ your company is very unorganized and obviously the communication …
Terrible. My complex just switched to using Community Water, so I had no choice but to sign up. Now I’m paying $50 a month for water in a one-bedroom apartment. If you’re a tenant, check before you sign a lease and make sure they don’t use this service. Property owners, please don’t use this service. You’re scamming your tenants.
Sadly I can’t give them 0 stars.. the person that runs this company has no integrity. I have no idea how they can look at themselves in the mirror. They are charging me over 100 a month when I live alone, am only home 4 days a week, don’t …
Triple the cost of the city services for the exact same services. Horrible customer service and bullying practices to set up accounts. Had trash cans stolen and notified them for replacement. They could not even take the time to order the …
The worst water company ever. They do not update you when there are service interruptions and customer service is inaccessible. The system for paying bills is thoroughly mismanaged. I would not recommend using them if you have a choice.
Absolutely terrible–complete scam. Unfortunately my condo complex uses this joke of a service so I have no choice. The base fee is nearly $18 yet I use under $5 worth of water/sewer per month for my tiny 1-bedroom. They routinely take days …
Tech accidently turned off my water instead of my neighboring unit. I called and they were back right away to fix the issue. Nice tech that they had out here.
This place also manages the water in my building, so I had no choice but to enroll with this water company. It is a horrible business that robs you of your money. I live alone and pay close to $60 for water…$18 for a “base fee” (a fee …
My Son’s apartment has always had high water bills but recently they got even worse. I called and was assured he went through more water (per his meter) than I do in my 4 bedroom house with a sprinkler system. Last week I was up to visit him and saw the water marks…..Beware of these guys.
1) Totally, change your 3 times more than city water
2) $18 monthly base fee is too much for tube maintain, we have more than 200 apartment in my complex, it is like we hire a plumber by ourself and pave the …
These people are grossly incompetent and unprofessional. Every interaction I’ve with them has been frustrating and discourteous. When I’ve called them on the phone they’re all talking over each other and talking over me and cannot clearly …
F this place. Terrible customer service with no professionalism whatsoever. Had to pay a $300+ water bill from a PREVIOUS TENANT before they would turn on service to my address. Refused to be convinced by indisputable evidence that I …
I would give ZERO stars if I could. This business is a complete scam. All they do is collect the money (not actually issue a service) and then charge three times what the city does for water and trash. I needed trash cans replaced and they …
A very disappointing company.
Let’s be honest, it’s apparent this company is poor by the many other bad reviews, and if you’re stuck with them, I’m sorry. I lived at 215 China St in Athens …
As other reviewers have written, my roommates and I were charged with an exorbitantly high bill for a month we were not home. We talked with CWM, and we called out two plumbers to investigate any leaks. There were none. We contacted the …
draining the money here
Unreasonable base charge.
Poor quality service waste many
Community Water is always helpful.
what a scam. this has got to be illegal.
The phone number is not working, and no voice mail.
Outrageously high base charge and unavoidable payment service fees
Not a bad location just wish the sign was bigger
Honestly there is no point in trying to call them, they never answer.
It’s a ducking scam!! I don’t know if my post will be removed if I put ‘f’ instead of ‘d’ but I want people to see my post.
Nice pretty lady at the office is just a delight to work with I’ve had no problems or complaints
I’d strongly suggest checking with any complex before moving in if they get their water through the city or these people.
They are the worst, the charging makes no sense. Horrible customer service! They are cheating everyone and there’s nothing we can even do about it because we don’t have another option.
I had the kindest lady help me out with setting up my account! she was very patient and helpful.
An unnecessary PoS bridge-troll company that rips off tenants and tried to punish them for the company’s own incompetence when it comes to communicating with the customers. Glad to have moved away from these goons turf.
Complete scam, they know it and don’t care as all their customers are forced to do business with them and most don’t even know what they are dealing with until they see their first bill or deal with customer service. Pathetic company providing the same service as the city/county for 3X the rate.
They called and said I owed them $50.05 from my last place I lived. I had to tell them to check again and they said they made a mistake and that I had paid the $50 BUT still needed to pay $0.05… They would not let me pay this online so I literally had to drive to their location and give them a nickel. Seriously… This place sucks…
This company needs to be investigated for racketeering. The property management company that convinces condo associations to buy into this ridiculous scam should be investigated as well. It’s so ridiculous, in fact, that it makes one suspicious of the two companies and their relationship to one another.
Expensive. Every time I try to pay my bill online I get double charged. Customer service pretty low. If they do not know the answer to your question or how to solve your issue, there is very little effort to investigate.
These reviews speak for themselves. 18 dollar base pay! What is that?!?! I use about 5 dollars in water and 5 dollars sewage every month which is pretty cheap but this base pay makes it over double what I should be paying. Crooks these …
Pathetic service, outstanding charges though! If you like to pay $180 for water for no reason randomly, these guys have your back. If you are considering renting from a place whose water lines are controlled by these scumbags, think twice.
If i could give this company a ZERO i would. The lady sat on the phone and argued with me like I’m dumb or something. As if i didn’t know the difference between a “ 10 and 4 “ your company is very unorganized and obviously the communication …
Terrible. My complex just switched to using Community Water, so I had no choice but to sign up. Now I’m paying $50 a month for water in a one-bedroom apartment. If you’re a tenant, check before you sign a lease and make sure they don’t use this service. Property owners, please don’t use this service. You’re scamming your tenants.
Sadly I can’t give them 0 stars.. the person that runs this company has no integrity. I have no idea how they can look at themselves in the mirror. They are charging me over 100 a month when I live alone, am only home 4 days a week, don’t …
Triple the cost of the city services for the exact same services. Horrible customer service and bullying practices to set up accounts. Had trash cans stolen and notified them for replacement. They could not even take the time to order the …
The worst water company ever. They do not update you when there are service interruptions and customer service is inaccessible. The system for paying bills is thoroughly mismanaged. I would not recommend using them if you have a choice.
Absolutely terrible–complete scam. Unfortunately my condo complex uses this joke of a service so I have no choice. The base fee is nearly $18 yet I use under $5 worth of water/sewer per month for my tiny 1-bedroom. They routinely take days …
Tech accidently turned off my water instead of my neighboring unit. I called and they were back right away to fix the issue. Nice tech that they had out here.
This place also manages the water in my building, so I had no choice but to enroll with this water company. It is a horrible business that robs you of your money. I live alone and pay close to $60 for water…$18 for a “base fee” (a fee …
My Son’s apartment has always had high water bills but recently they got even worse. I called and was assured he went through more water (per his meter) than I do in my 4 bedroom house with a sprinkler system. Last week I was up to visit him and saw the water marks…..Beware of these guys.
1) Totally, change your 3 times more than city water
2) $18 monthly base fee is too much for tube maintain, we have more than 200 apartment in my complex, it is like we hire a plumber by ourself and pave the …
These people are grossly incompetent and unprofessional. Every interaction I’ve with them has been frustrating and discourteous. When I’ve called them on the phone they’re all talking over each other and talking over me and cannot clearly …
F this place. Terrible customer service with no professionalism whatsoever. Had to pay a $300+ water bill from a PREVIOUS TENANT before they would turn on service to my address. Refused to be convinced by indisputable evidence that I …
I would give ZERO stars if I could. This business is a complete scam. All they do is collect the money (not actually issue a service) and then charge three times what the city does for water and trash. I needed trash cans replaced and they …
A very disappointing company.
Let’s be honest, it’s apparent this company is poor by the many other bad reviews, and if you’re stuck with them, I’m sorry. I lived at 215 China St in Athens …
As other reviewers have written, my roommates and I were charged with an exorbitantly high bill for a month we were not home. We talked with CWM, and we called out two plumbers to investigate any leaks. There were none. We contacted the …