Worst customer service in the world. They make it almost impossible to cancel your coverage and then attempt to charge you for several months afterwards.
Insanely high premiums (so far $11,000 out of pocket for a healthy normal birth), poor customer service (I’m on the phone trying to fix their mistakes weekly), always on hold, lost multiple claims (they requested I send originals via mail …
They refuse to pay anything out of area even when your primary care physician authorized your visit to minor emergency clinic. They are hard to get authorized to go to specialists
This has by far been the worst insurance I have ever had last month went to the doctor and was told I needed to switch my PCP so I called the insurance company to have it switched they said everything looked good my insurance was active …
No complaints about customer service, business model very ridiculous. Feel sorry for the good people who work there, but in my experience, whoever made those policies are no very smart people and with a lot of courage to implement them…
Community care has announced that they are going to cancel all contracts with the Hillcrest network. My family has had the same health care providers for over 20 years and now we are forced to find new doctors within their network. I have …
Community Care and their self-interest have caused my family and I a great deal of difficulty. Community Care made the decision to cut ties with Hillcrest Hospital, June 2018. It is now December 2018. I continue to struggle to find an …
This is a horrible company! Go elsewhere for health insurance. Need help?! Be prepared to wait on hold for 30+ minutes. Want a reasonable copay? You have to meet your ENTIRE deductible before co-pays kick in with this company. Want a …
I am writing this as a provider. Every time I call, I speak to someone who is extremely knowledgeable with the the information that I am looking for. They are always nice and willing to go above and beyond to help with matters. If there is …
Went to get my prescription from the pharmacy on the day that our new higher rates went into effect and they told me I was inactive. Pretty funny they are still taking money out of my checks. Even more this month because of our new plan. I …
Worst insurance company ever!!! Already don’t like this insurance and I haven’t even gotten my membership cards yet. I went in person to pay my premium. I felt iffy about it but wanted it to be in their hands before the new year started. I …
Only have them because of work and can’t wait to change jobs and insurance. They hardly cover anything and are absolutely useless when anything is needed. Good luck trying to get medication through them.
I have attempted to use the “24-hour nurse line” that’s on the back of my card 3 times now. The first time they couldn’t even find me in the system and called me a liar and said I wasn’t a customer… while I had the card in my hand. They …
My mother called today to change her plan she has had community care for a few years now and was satisfied. She spoke with a rep by the name of Debbie and I don’t know if she was having a bad day or what. She laughed when my mom was trying …
Community Care is the worst insurance I’ve ever had. I went in to my doctor’s office for a Well Woman visit, which shouldn’t have had a co-pay, but I received a bill from the doctor’s office saying I owed a $55 co-pay. When I asked the …
If you are a person seeking any coverage for mental/behavioral health, I strongly advise you to choose any insurance company other than ccare.
I am a behavioral health provider, and my experience with ccare has taught me …
Began “coverage” with Community Care (CC) in Nov 2014 while I was covered by a Medicare “Complete” Advantage plan administered by another company, on behalf of Medicare. I was not told you HAD to be on original Medicare to qualify for a …
Update: After sending an email outlining everything and stating my next steps. I quickly received an email from a supervisor stating another supervisor would be contacting me shortly. I dealt with a supervisor named Shannon who was very …
Completely incompetent organization. Unable to effectively and correctly process claims. They deny claims that have authorizations on file because of their inability and unwillingness to research a claim. CSR reps give bad information that …
The most vile insurance company in the United States. They don’t care about doctor’s recommendations. They don’t care about therapy’s recommendations. They would rather their clients go home, fall, & permanently injure themselves than pay …
I don’t understand all the negative reviews for Community Care. I had Community Care HMO for years while I was working and now I have Community Care Senior since I’ve become disabled and I’ve only had good experiences with this insurance. …
Here I am in extreme pain and may or may not have a perforated colon. All other insurance companies have no problem approving a CT scan but NOT community care. They just expect people to wait 5 days for approval from them!?!? If I had my choice I would NEVER use community care ever again. Absolutely stupid.
I signed up to Community Care on 12/14/21 through healthcare.gov. I paid my first month’s premium through the ccok.softeon.com site that linked to the healthcare.gov site. I am in need of my CANCER medication and antidepressant and am …
Being disabled from serving for 9/11 as a first responder, I have had a few different insurance providers.
I have to say by the very furthest “Community Care of Oklahoma” is the WORST. …
HORRIBLE CUSTOMER SERVICE. Community Care used to care about its customers, not anymore. My family had been with CC for over 10 years. Cindy in book keeping is horrible. The way she talked to me on the phone, SO RUDE.
Before choosing this company, Beware, choose someone else!!!!
I was considering Community Care when they announced they were adding the Hillcrest health system in 2023 but after reading these horrible reviews, I think I’ll steer clear of Community Care.
Community Care’s dental coverage partner DentaQuest has caused MANY dentists to no longer accept dental insurance for patients using Community Care. This is a major problem for Community Care members. Fix it guys.
Their RX coverage is ridiculous. Who are they (some low paid employee with no medical background) to decide whether or not I need my migraine meds? Luckily my doc is on my side and will keep disputing. I cannot afford $3000 for 9 pills, I …
You are forced to jump through so many hoops to be able get anything approved. We were lied to by a customer service rep about our doctor not approving something when the doctor DID approve and insurance denied. They have no interest in helping their members. If you can avoid using this insurance, you should.
Rikisimo
(Translated by Google) It’s cozy and they take good care of you.
(Original) …
Hope
covers me well!
Cool
Pretty good insurance
How can they make more Money!
they are a very Unprofessional company
One of the employees is nothing less than perfect
Increase $ and they Blame the people for using the insurance… Negative Stars!
Has always worked well for me.
They dropped coverage with my doctor and just “ASSIGNED” a new one to me.
After being on hold for 1 hour and 40 minutes , I gave up!
Not willing to help resolve problems. Will tell you one thing and then do another. Alway an issue with them!
Worst customer service in the world. They make it almost impossible to cancel your coverage and then attempt to charge you for several months afterwards.
Used for years and never a complaint some people as just chronically aggrieved.
Really good customer service. I’ve never had one negative experience with Community Care.
Insanely high premiums (so far $11,000 out of pocket for a healthy normal birth), poor customer service (I’m on the phone trying to fix their mistakes weekly), always on hold, lost multiple claims (they requested I send originals via mail …
To me they are wonderful. I have had nothing but positive care through them. I have too much wrong with me. The result of growing old.
I am not happy with the co-pay on my prescriptions. Community Care HMO has been a nightmare on my wallet!
They refuse to pay anything out of area even when your primary care physician authorized your visit to minor emergency clinic. They are hard to get authorized to go to specialists
This has by far been the worst insurance I have ever had last month went to the doctor and was told I needed to switch my PCP so I called the insurance company to have it switched they said everything looked good my insurance was active …
No complaints about customer service, business model very ridiculous. Feel sorry for the good people who work there, but in my experience, whoever made those policies are no very smart people and with a lot of courage to implement them…
The plans are horrible and we aren’t even paying for the cheapest plan.
Community care has announced that they are going to cancel all contracts with the Hillcrest network. My family has had the same health care providers for over 20 years and now we are forced to find new doctors within their network. I have …
Community Care and their self-interest have caused my family and I a great deal of difficulty. Community Care made the decision to cut ties with Hillcrest Hospital, June 2018. It is now December 2018. I continue to struggle to find an …
This is a horrible company! Go elsewhere for health insurance. Need help?! Be prepared to wait on hold for 30+ minutes. Want a reasonable copay? You have to meet your ENTIRE deductible before co-pays kick in with this company. Want a …
You should be ashamed for caring only about money and not the health of the patients you’re supposed to represent. …
I am writing this as a provider. Every time I call, I speak to someone who is extremely knowledgeable with the the information that I am looking for. They are always nice and willing to go above and beyond to help with matters. If there is …
Went to get my prescription from the pharmacy on the day that our new higher rates went into effect and they told me I was inactive. Pretty funny they are still taking money out of my checks. Even more this month because of our new plan. I …
Worst insurance company ever!!! Already don’t like this insurance and I haven’t even gotten my membership cards yet. I went in person to pay my premium. I felt iffy about it but wanted it to be in their hands before the new year started. I …
Only have them because of work and can’t wait to change jobs and insurance. They hardly cover anything and are absolutely useless when anything is needed. Good luck trying to get medication through them.
I have attempted to use the “24-hour nurse line” that’s on the back of my card 3 times now. The first time they couldn’t even find me in the system and called me a liar and said I wasn’t a customer… while I had the card in my hand. They …
My mother called today to change her plan she has had community care for a few years now and was satisfied. She spoke with a rep by the name of Debbie and I don’t know if she was having a bad day or what. She laughed when my mom was trying …
Community Care is the worst insurance I’ve ever had. I went in to my doctor’s office for a Well Woman visit, which shouldn’t have had a co-pay, but I received a bill from the doctor’s office saying I owed a $55 co-pay. When I asked the …
If you are a person seeking any coverage for mental/behavioral health, I strongly advise you to choose any insurance company other than ccare.
I am a behavioral health provider, and my experience with ccare has taught me …
Began “coverage” with Community Care (CC) in Nov 2014 while I was covered by a Medicare “Complete” Advantage plan administered by another company, on behalf of Medicare. I was not told you HAD to be on original Medicare to qualify for a …
Update: After sending an email outlining everything and stating my next steps. I quickly received an email from a supervisor stating another supervisor would be contacting me shortly. I dealt with a supervisor named Shannon who was very …
Completely incompetent organization. Unable to effectively and correctly process claims. They deny claims that have authorizations on file because of their inability and unwillingness to research a claim. CSR reps give bad information that …
The most vile insurance company in the United States. They don’t care about doctor’s recommendations. They don’t care about therapy’s recommendations. They would rather their clients go home, fall, & permanently injure themselves than pay …
I don’t understand all the negative reviews for Community Care. I had Community Care HMO for years while I was working and now I have Community Care Senior since I’ve become disabled and I’ve only had good experiences with this insurance. …
Here I am in extreme pain and may or may not have a perforated colon. All other insurance companies have no problem approving a CT scan but NOT community care. They just expect people to wait 5 days for approval from them!?!? If I had my choice I would NEVER use community care ever again. Absolutely stupid.
I’m going to be on Medicare soon and thankfully by reading the reviews, I’ll choose another insurance company.
Thank you for saving me from misery.
I signed up to Community Care on 12/14/21 through healthcare.gov. I paid my first month’s premium through the ccok.softeon.com site that linked to the healthcare.gov site. I am in need of my CANCER medication and antidepressant and am …
I had good service from CC. I was in hospital for 10 month the took care of me well . Had a CC lDy come check on me every week.
Had good service .
Being disabled from serving for 9/11 as a first responder, I have had a few different insurance providers.
I have to say by the very furthest “Community Care of Oklahoma” is the WORST. …
HORRIBLE CUSTOMER SERVICE. Community Care used to care about its customers, not anymore. My family had been with CC for over 10 years. Cindy in book keeping is horrible. The way she talked to me on the phone, SO RUDE.
Before choosing this company, Beware, choose someone else!!!!
I was considering Community Care when they announced they were adding the Hillcrest health system in 2023 but after reading these horrible reviews, I think I’ll steer clear of Community Care.
Community Care’s dental coverage partner DentaQuest has caused MANY dentists to no longer accept dental insurance for patients using Community Care. This is a major problem for Community Care members. Fix it guys.
Their RX coverage is ridiculous. Who are they (some low paid employee with no medical background) to decide whether or not I need my migraine meds? Luckily my doc is on my side and will keep disputing. I cannot afford $3000 for 9 pills, I …
You are forced to jump through so many hoops to be able get anything approved. We were lied to by a customer service rep about our doctor not approving something when the doctor DID approve and insurance denied. They have no interest in helping their members. If you can avoid using this insurance, you should.
Great people, service and benefits for my money!!!
Cons:
1. Auto-attendant requires too many sessions of choices. …