Complete Family Eyecare

Optometrist, Complete Family Eyecare

We are an eye care practice that combines state of the art patient care with exceptional customer se See more

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Complete Family Eyecare Contact Details

  • 1806 Swamp Pike # 400, Gilbertsville, PA 19525
  • 610-323-4445
  • Friday 8AM to 4PM
    Saturday 8AM to 1PM
    Sunday Closed
    Monday 8AM to 8PM
    Tuesday 8AM to 5PM
    Wednesday 8AM to 5PM
    Thursday 8AM to 8PM
  • http://www.mycompleteeyecare.com/
  • Facebook, Linkedin

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Complete Family Eyecare Reviews ( 250 )

  1. When friends ask where I go I tell them CFE, it’s the most thorough exam I’ve ever had, your not rushed through, staff is friendly, & great selection of products!

  2. I have been a patient for 6 years and expect that I will continue coming here for many more. I appreciate the courtesy that I receive from the knowledgeable doctors and staff.

  3. They do not carry spare parts for their eyeglasses. I had to go through an eye exam to get a new temple for a frame I had purchased from them. The new temple was made in China and failed within one week. They gave me a hard time before they …

  4. I had a very good first time experience Jess Barton my case manager at creative health who goes there referred me there and I recommended you guys to my mom Kathleen Siar thanks again I don’t need glasses see you in one year

  5. We love Dr. Gray and everyone at Complete Family Eyecare! Everyone is always courteous and professional and they’re great with our kids, too.

  6. I love this practice. The staff is very friendly, helpful and efficient. I have absolutely no complaints and would highly recommend to others to try them.

  7. My family and I have been going to Complete Family for many years. We couldn’t be more pleased with the doctors, staff and facility. I would highly recommend them.

  8. The staff and doctors are very friendly and professional. They also have the latest technology and the doctor spends time to go over details of tests done. The place is bright, spacious and nice.

  9. From check in to eye exam and fittings, everyone is very helpful and professional. They ask which eye doctor I prefer for my appointments with myself and my family and I tell them first available, great experiences with all staff.

  10. All levels of staff are incredibly friendly, helpful, educated, competent, etc, the list goes on. I would recommend this practice to absolutely anyone and everyone.

  11. The doctors were great but the staff fitting for the glasses need work! They didn’t care or take the time to fit my one pair of glasses and they didn’t offer to help rectify my second pair of glasses and this was on 2 separate occasions!! I am a very unhappy customer.

  12. Complete Family Eye Care is my primary eye care and recommended me for cataract surgery with Kremer Eye Center, Dr. Zacchie. The follow-up care with Complete Family Eyecare has been exceptional. Eyesight is so very important. The entire staff at Complete Family Eyecare have my trust!

  13. From the time you call for an appointment until you walk out the door, everyone who works there is just so helpful and friendly. We were able to get an appointment quickly and had a great experience with the doctors.

  14. Doctors are top notch! Their staff is highly trained and very friendly! My whole family will continue to go there and recommend this practice to family and friends.

  15. First time using this eye care facilities and all were very friendly and very professional. I am very impressed with the eye Doctor and staff. Also a great selection of frames. This is now my new eye care facilities.

  16. We love the doctors, the assistants and everyone there. They are friendly, helpful, professional and wonderful to deal with always. The offices are always clean, bright and comfortable.

  17. We have been going here for over 10 years and would never go anywhere else. The staff and doctors are friendly and knowledgable. I have referred several of our friends to go to Complete Family Eyecare.

  18. Dr. Gray and the entire office staff and practice are amazing! Always a happy face to greet you and all your questions answered and out in a timely manner. I would highly recommend!

  19. The staff is very nice and helpful….I take all 3 of my kids there at the same time and we are never there more then an hour and a half and thats with picking out glasses for 2 of them!! Dr. Riley is the BEST!!

  20. Dr. Reilly and the ladies at Complete Family Eyecare were true super heroes tonight and came to our rescue! Thankfully, my 6 year old son was able to be seen for an emergency appointment 15 minutes before closing. Dr. Reilly identified an …

  21. We love the Doctors and office staff at Complete Family Eyecare. They are very friendly and helpful with all they have to offer. I always recommend them if someone is look for a new eye doctor.

  22. The doctors and staff are all so pleasant and make the whole experience easy. Having worn glasses for over 60 years, I say this is the best eye doctors’ office to use!

  23. I have been going to this eyecare center for 7 years. The staff is ALWAYS helpful & personable. Love Dr. Jen….facility always clean even prior to COVID. Highly recommend.

  24. Great provider, they do not have you waiting very long, they get you in and done pretty quickly. All the staff are friendly and attentive. The Doctors are very nice and professional.

  25. Staff at Complete Eyecare is very friendly & helpful. Dr Reilly is thorough and explains all he does during your visit. I highly recommend this office for your eye care needs.

  26. As new patients, all office staff were great, from the front desk to the back office. Exams seemed thorough and everyone was accommodating and friendly. Very impressed!

  27. I’ve never had a more thorough eye exam, with excellent care and full, easy to understand explanations. The staff is all very kind and helpful. I’ve already referred my daughter!

  28. Very happy with my appointment with Dr. Gray. Thorough and informative and explained everything very well. All staff were very friendly and helpful. Highly recommend.

  29. Love the place love the staff very professional Timely meaning I never have to wait long and seem right away and the owner dr. Lori Gray is on the board of opthamologist so that says something I had dr. Jones she was awesome made me feel at …

  30. Every visit (just like yesterday’s) is such no hassle appointment. You show up, you electronically register, they call you back within a few minutes, they ask how you’re doing, they check you out, they answer any questions and then you’re …

  31. I have been a long term patient of this practice. The staff is always so kind and professional. My experiences have always been top notch and they are wonderful with my children as well. I highly suggest this practice!

  32. Not at all happy with how my son’s eye issue was somewhat explained to me. Then was told not to lose sleep over it, but can I bring my son back the next morning! Genius you don’t tell a parent that then ask them to bring there child back …

  33. My family and I have been using Complete Family Eyecare for almost 10 years, the staff is super friendly and the doctors are fantastic. Very informative and personable.

  34. I would highly recommend Complete Family Eyecare!! The customer service and doctored are second to none! The staff is attentive, helpful and friendly!! You will not regret giving them a try!! I wouldn’t go anywhere else!!! 5 stars all the way and worth it!!!!

  35. I came in for a schedule appointment, as I had in my books, but had none in their computer system. Despite of anything, Dr. Gray didn’t turn me away, like any other office would do, but made an arrangement to see me and took the best care of me. Absolutely the best!!

  36. My family loves coming to Complete Family Eyecare ! The staff is caring and professional, The doctors are thorough and never rush you through the exam process. We highly recommend this office.

  37. The Doctors and staff are terrific. All your questions are answered and they take their time with you. Very professional. I highly recommend Complete Family Eyecare to anyone with vision needs.

  38. I have been a patient at Complete Family Eyecare for several years and every experience has been easy and comfortable. They are a very nice and quality eye doctor’s office.

  39. Complete family eye is the best around. They take such good care of you. The doctors and staff are so helpful and polite. They explain things to you and they truly care.

  40. I was referred by a friend and I am so glad I decided to go with Complete Family Eyecare! They are very thorough and treat you like family. Everyone is super sweet and helpful! I will recommend this office to anyone and everyone who is in the market for a new eye doctor.

  41. There is absolutely no one else I would trust with my eyes. With how squeemish I am, Dr. Gray is extremely patient and understanding and so are all of the techs. I have been a patient here for over 3 years and will continue to drive an hour to come to Complete Family Eyecare for all of my eye care needs!

  42. The staff are always pleasant and helpful! I cant remember a time, over these past couple years, that I have ever experienced any negative moments. Thank you Complete Family Eyecare! Keep up the good work!

  43. The staff and Doctor are indeed wonderful. The laboratory they use to actually make the glasses and lenses…not so much. After paying well over 1000 dollars the glasses made for me still are not right and cause pain, difficult to see with. Unhappy with their chosen laboratory.

  44. To make a long story shorter, I appreciate your Covid policy and would gladly abide by it. Maybe you should make your customers aware of it before they show up and are then told they can let their child sit in the car or make another appointment. By far the most unprofessional experience I’ve ever had at a place of business.

  45. I have been using Complete Family Eye Care for about six years.Every time I use them I am pleased by their services. The doctors that I have seen are nice as well as professional. The rest of the staff is quite nice to deal with too.

  46. I couldn’t be more pleased with the care I receive from Dr. Gray. I had a medical issue arise that involved a temporary vision problem. Dr. Gray examined my eyes in great depth at two appointments, explaining the exam results & reassuring me all was fine. I trust her expertise and appreciate the caring genuine person Dr. Gray is.

  47. We love love love Complete Family Eyecare in Gilbertsville!! My daughter and I are both patients of Dr. Jones and she is awesome!! In fact, the entire staff is awesome!! Everyone is extremely friendly and helpful and we never wait too long in the waiting area!! I would recommend Complete Family Eyecare to everyone!!!

  48. So we have been going here as a family for a few years at the reference of a neighbor. Great spot. My review has to do more specifically with an incident this week. Covid hit the house and it was awful. Glasses broke on day 1. They are an …

  49. The staff at Complete Family Eye Care are professional, caring and very helpful. They will work with you to arrange appointments and answer insurance questions. Going out of their way to help patients appears to be the norm for the office,
    The doctors are thorough and professional.

  50. Everyone at this office is friendly and helpful. They make you feel welcome from the minute you walk inside. During my recent visit, I had a lot of questions regarding my family history of macular degeneration. Dr. Patel took the time to …

  51. Everyone is absolutely the best!! Kind, patient and helpful. I had issues because of my eyes. I got 3 different pairs of glasses. I had to get a 2nd eye exam and the were unbelievably understanding. I recommend the to anyone!

  52. Complete Family Eyecare is the Complete Package! From warm bedside manners to the kind and helpful staff I’m very impressed! I live in Lancaster and was referred to Dr. Gray by a friend who couldn’t say enough good things about her and …

  53. My visit to Complete Family Eyecare was, as always a pleasure.
    The staff are always willing to go the extra mile for you, and Diane is an absolute asset to the group. …

  54. Dr. Gray is outstanding. My initial visit was an emergency situation and the office staff fit me into their busy schedule immediately. I first saw Dr. Jones who spent high-quality time with me and made an initial assessment, then …

  55. These providers are efficient and careful. I was the only patient in the office, and everything was spotless and continuously wiped down. Everyone is pleasant and seemed glad to see me. I feel confident that my diagnosis is accurate!

  56. Staff is so friendly and so nice. Took my soon to be 5yr here for his first eye exam and everyone was very patient with him. He’s so full of energy with a short attention span, typical boy. The tech and Dr Patel were so nice and so patient with him during his exam. So happy to have gone here.

  57. The staff is wonderful! Everyone is so helpful and kind, and they all take the time to answer your questions and help you with whatever you need. My 5 year old is very comfortable there which makes going to the doctor a pleasant experience!

  58. Dr. Gray and her staff are the best! They work with you to schedule appointments and always make you feel welcomed. Dr. Gray takes extra time with my children for them to ask questions and feel informed. I would highly recommend!!

  59. Staff is always professional, friendly, & knowledgeable! Our first POST-Covid 19 eye checkup… Staff were prepared! Even with social distancing, masks and temperature 🤒 checks we had a very good experience. First time in a long time we didn’t leave a business feeling anxious! …

  60. I was looking for a new home for eye care and in need of glasses and contacts. I also have a unique situation where i have one lens implant and only wear one contact. Dr. Zerfass and Mary were quite thorough with my exams, assuring I …

  61. Very professional organization;
    Well run; everyone involved is trained and experienced;
    I have been a patient for many years;
    Excellent service and selection of eyewear.

  62. Amazing Office, Amazing Staff! They have helped our little man finally see back in 2017! Its amazing all they’ve done for our family!!! 💗 You cannot find a better office for Eyecare! …

  63. I just took my son, who’s only 18 months, for an exam over the weekend. Dr. Riley was AWESOME. The staff was extremely helpful and so sweet to my son. My husband and I were really nervous to take our son, with him being so young, but thanks …

  64. Great experience for going to a new Eye Doctor after being with my previous doctor for over 30 years.
    I can’t say enough good things about all of the staff, they were wonderful.

  65. The best eye care experience I’ve ever had. I have extremely bad eye sight. I didn’t feel like I was tortured. Lol. Also was amazing with my daughter who was nervous than she needed glasses. The eye doctor even joked around with her. The …

  66. Everyone at Complete Family Eyecare was very cordial, professional, and caring. I especially loved Dr. Amin. She was very patient and kind, and I felt confident in her care.

  67. Very friendly staff. They are also very efficient. I like that I don’t have to wait long for the doctor to come. They are also very accommodating. It’s hard to go to an appointment with a 1yr old baby.

  68. Have been coming here for years! Always friendly when I check in and out! Always helpful with any questions I may have. Doctor is always on time and pleasant. Great place to come get your eyes checked!

  69. They are wonderful! I have a 3 & 6 year old that I was worried needed glasses. It’s very hard to find a local doctor that handles young children. They have been great and we would and do recommend to anyone that needs a great doctor.

  70. I’ve been going to Complete Family Eyecare for 10 years. They are the best! Incredibly friendly and helpful staff, way beyond what you typically experience at any medical practice. They take care of all the insurance paperwork for you, and …

  71. Just became a new patient here and was able to make my first appointment for just 2 days after going in and filling everything out. Everyone was very polite and helpful. The Dr. took my concerns seriously and provided the in-depth explanations I always look for.

  72. I am new to area moved from NYC.
    Needed an Eye Exam due to Covid missed going to get a yearly exam.
    So checked on Google for the 10 best Eye Care places near me in Gilbertsville PA …

  73. The staff are always pleasant and friendly. So far, I have been seen by Drs. Gray and Patel and both are excellent. It’s always easier for the patients when the doctors are listening and they show so much empathy. I highly recommend this office with state of the art equipments and modern facility.

  74. The staff is extremely friendly and knowledgeable when it comes to explaining your benefits. They took me earlier than my appointment time and did not wait for more than 5 minutes. Dr. Reilly was very professional and kind. The women …

  75. Greeted pleasantly and friendly at front desk. I was taken in a timely manner. Dr. Reilly is very pleasant and professional and made me feel very confident in his knowledge and assessment.

  76. I have found everyone in this practice to be helpful and efficient. I’ve always been seen on time and there is only a short delay between the initial exam with the nurse and being seen by the doctor. When my daughter lost her glasses and …

  77. Best place ever! If you’ve got kids it’s the best warranty ever! Full service eye doctors and optical shop. Lab on site. A couple of times their prices have been much cheaper than using my insurance. They’re really great with the kids…. …

  78. Everyone in the office was so friendly. They were quick and efficient. I was not waiting long before they took me back and the doctor was prompt in seeing me as well. Dr Amin is fabulous. She is especially great with my kids too.

  79. Not only does the practice offer a wide array in frame selection, they are very professional and extremely knowledgeable. Patient and caring, they truly allow you to voice your concerns with eager ears for listening. They always greet their …

  80. Doctor Gray is an amazing clinician! She is always willing to explain why tests are being done and is patient as you go through each of the steps required to have her develop the best treatment plan.

  81. The staff has been excellent to work with both in ordering contacts and glasses. The office is clean and efficiently run from my perspective as a patient and the steps they are taking to mitigate risk to COVID exposure make me feel safe when going in for appointments.

  82. My son’s family goes here and my 4 year old grandson loves them they are so kid friendly. I began coming after joining my grandson on one of his visits and I enjoy the atmosphere and kindness of all the staff. Very caring and professional. …

  83. The entire staff has been very pleasant and professional every time I’ve been there. Both of my (young adult) children have said they are the nicest people! The Drs. do an excellent job of answering any questions I have and providing detailed explanations. Highly recommend!

  84. Dr. Grey is the best! Always very professional and knowledgeable. Makes sure you are comfortable and has responses for all questions. It has been a pleasure to watch her practice grow from the very beginning. She and her staff have earned everyone one of those stars!

  85. I really like Dr. Gray. She takes time with me and answers all my questions. The staff is very friendly & helpful. Everyone does a thorough job. I would highly recommend this practice to family & friends.

  86. Highly recommend Complete Family Eyecare, all staff were professional, courteous and customer service was excellent. I was very impressed with the quality of technical equipment used and services performed by Dr. Reilly and his assistant …

  87. I have had really great experiences with everyone I’ve encountered at Complete Family Eyecare. Dr. Amin takes the time to explain things in a down to earth way, which is much appreciated, and I feel like the exams are very comprehensive and thorough. The staff is friendly and efficient, as well!

  88. Had my first eye exam here and everyone was so nice. Everything was clean and sanitized. I had to go back the next day to re try on glasses because I had a hard time the day before with my eyes being dilated and they gave me no trouble at all and were very patient with me while I tried on more.

  89. Dr. Gray and her clinical/administrative team are amazing. Everyone is always friendly, welcoming, professional and knowledgeable. Our whole family receives care at Complete Family Eyecare, and I would definitely recommend them to others.

  90. Doctors are great! Staff is extremely friendly and professional. Many years ago, when my son was having eye pain (foreign object in eye) Dr grey opened up the office on a weekend and saw him right away. I’ll never forget that. Would highly recommend this group !

  91. Always a pleasant experience. Dr. Reilly is very knowledgeable and very thorough. He takes the time to answer my questions. Everyone that works there is friendly. Definitely would recommend.

  92. Ive been going here for the past few years. All of the doctors and staff have been friendly, the office is clean and professional looking. And despite having multiple emergency eye problems, they always make it a priority for me to get an appointment asap. Highly recommend!

  93. I can’t say enough about how nice this office, staff, and doctors are. They are so professional and organized. They all work together like a perfect, well oiled machine! They all seem to be listening to each other & they know just what the …

  94. Staff was very welcoming and caring towards myself! I was a little scared at first since I haven’t been to an eye doctor in several years. Dr. Bradley Reilly was very nice, friendly, caring and also very patient with me because I was so nervous. My family also goes here and loves the other doctors as well! I highly recommend them!

  95. I have always received outstanding service from all staff members. I had two emergency calls and always received immediate attention. Dr. Gray and Dr Zerfass each gave their full attention to the problem. All staff members are very professional and pleasant.

  96. Always a great experience at Complete Family Eyecare. From check-in to selecting new glasses, and communication after the fact. I have an eyecare center I can count on. Thanks

  97. Waited over a month for an appointment only to receive a text message a few hours before the message saying they require masks in the office. When I called to see if this policy is currently enforced they told me it was. I canceled my appointment and will take my business elsewhere. It’s time to move on from this ridiculousness!

  98. I’m a person that’s really weird about eyes. I don’t like when things go in or near them. The team at Complete Family Eyecare always takes such good care of me and makes me feel comfortable and relaxed.

  99. Seemed nice enough, but never got service as still require face masks. I have been jabbed and choose not to. It’s their right to ask people to wear them . It’s my right to not use their services. In case anyone is looking and doesn’t want …

  100. As an asthma patient that can’t wear masks on bad breathing days, they refused to serve me without a mask, after I explained I had asthma. That ended my family of fours 5 year relationship with this office (and our family is pro vax/mask). …

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