Comprehensive Neurology Services (CNS) is the leader in treating patients suffering from central and peripheral Nervous System conditions. As … See more
Saw Dr. Laura Brosbe, Dr. Sean Burke
& Dr. Kyle Binder at this practice. The amount of time it would take to explain how horrible my experience’s were would be a lot to explain in detail. Brief …
I was scheduled for something and the staff person sent me to the wrong place. They never answer the phone and extremely rude. I would not recommend this place. I requested to speak to a Manager and never received a call.
I have been calling every day since January 11 and leaving messages. No one answers the phone or returns my call. This level of unprofessional behavior has forced me to seek treatment elsewhere. I have NEVER encountered such incompetence.
I really like Patrick but the office staff are so, so frustrating to deal with. I could share details but I’m biting my tongue. Just know it’s not worth it.
Office staff are friendly, the medical assistants work above and beyond for the providers and the providers are all very kind and truly care about their patients.
Dr. Shahid Rafiq and his staff took care of all of the details and was always available to answer questions and help in any way. He cared about me as if I was his only patient.
I CAME HERE FOR MY SON…THIS PLACE IS HORRIBLE!!!!!!UNPROFESSIONAL, UNORGANIZED, DRS DON’T CALL WHEN YOUR APPOINTMENT IS VIRTUAL, DISMISSIVENESS, INCORRECT CHARTING,IRRESPONSIBLE AND COMPLETE LACK OF CARE!! EVEN THE FRONT DESK PPL ARE …
Starting, I wish a zero rating was possible. Read everything they show you as this would have cost me hundreds because the doctor had mislead me. I was asked to use a piece of equipment and was told I had a weekend but in reality I only had …
John Patrick Ohsann,M.P.A.S,PAC is wonderful we went to see him,because my husband has a concussion from a work injury. He took the time to listen to what my husband and I said and answer all of are questions/concerns. He did not rush us …
Friendly staff, and Dr. Martin is incredible caring, professional and thorough. Took the time to really listen to us and make us feel at ease. I would highly recommend him.
The front desk at this office are the most ignorant, rude and unprofessional in the business. After going and having a consultation with Dr. Llanes and wanting a prescription refilled that they called in to the pharmacy incorrectly a front …
Was put on hold for almost ten minutes,then when someone did pick up they laughed and placed me back on hold! Just to call back and be informed that the doctor wasn’t available for over a month.very unprofessional! Long appointment wait times! No Thank you
The front desk staff were very friendly and the medical assistants we’re very knowledgeable, fast and friendly. Dr. Rafiq was very polite, informative and helpful. I enjoyed my visit very much and will be coming back.
They open at 8am but don’t turn their phones until 9am – so if you have any questions about timing of your appt of help with directions on your way you can forget about getting any help! Then when you miss the first appt because you can’t …
Dr Strayhorn is very professional and patient oriented. We always know my husband’s needs are met, our questions answered and that he will spend extra time with us as needed.
When I first went there I was pleased. I have debilitating migraines as well as degenerative disc disease. When I went to refill my pain medication I was given 8 pills for the month. 1 pill for 2 days a week. I might as well take Tylenol. …
Our first experience here with Patrick the PA was good. After that, we could not get anyone to answer the phone. The Dr was so rude and unprofessional and spent time during the visit trash talking his staff and Community Radiology. Despite calling several times, I still cant get through.
Dr. Brosby is a specialist/neurologist who sincerely cares and takes the time to get to know you. Her knowledge is broad and she’s very professional. I would recommend her.
After being diagnosed with a TIA after three days in the hospital I was told to make a follow-up appointment with the neurologist I saw at the hospital but through his office, CNS. They told me they were booked out for quite awhile and …
Dr. Burke has provided outstanding medical assistance to my elderly Mother who is experiencing unusual daily headache pain and discomfort. I highly recommend Dr. Burke as a neurologist.
I called and left message to ask about a specific test. A lady returned my phone call within a couple of hours, and let me know that it was a specialized test they did not offer onsite. However, she provided me (without being asked) with …
I was a patient for a few months. I called and left three messages requesting another appointment so I could get refills. No one ever called me back and I ran out of my meds. I’ve never experienced a doctor’s office with such bad service. It was extremely upsetting to not even be able to make contact for an appointment.
If zero stars were possible, that’s what they would get. The people that work at the front desk are so incompetent it’s maddening. Unprofessional doesn’t even begin to describe them. Getting in touch with a Dr is damn near impossible, I …
I have a hard time getting calls answered (maybe 1 in 7 gets through to a person). There is no way to speak directly to my Dr. without an in-person appointment. Any correspondence has to go through the PA’s (which of course have to go …
Dr. Shahid Rafiq is the worst Neurologist I have ever met. His office is unprofessional and they even had the nerve to bill me for a no show when he rescheduled the appt. He knew for over a month I had Chairi brain malformation yet he never …
I know this place had some bad reviews but everyone was friendly and professional during my last appointment. They have electronic check in which should reduce your check in time on future visits. This was my first appointment in the office due to COVID besides a test I had before. Dr Rafiq helped me with dealing with my issue.
All the responses to reviews from the owner of this practice stating that their customer service is improving? Complete garbage. Rest assured that they still regularly do not answer phone calls or return phone messages. I have been calling …
I was diagnosed with MS and I lost my driving privileges, I saw Dr Martin and his assistant Emily, and she went above and beyond to drive my medication to my front door. Now that is superb customer service! Dr Martin is super attentive and really easy to talk to. great place!
I have had no problem with the practice but the app and their website do NOT let you pay online. I have been is a frustrating loop between the site and the app. The help page is no help at all.
Dr. Brosbe‘s staff is one of the most friendly and kind staff I’ve ever met. Dr. Brosbe herself is an amazing doctor and I was so comfortable speaking to her and I know that she truly cares about making sure that I’m OK
If I could give zero stars, I would. This was the most awful experience. The doctor was awkward and literally made me feel uncomfortable. He showed no compassion and barely adressed any of my issues. I don’t think he wanted to be there and …
Please seek care for your problem elsewhere! Stay far away from this place! I went back recently for a check-up because my headaches were coming back, and my doctor was rude, dismissive and confrontational. She accused me of coming to CNS …
If I had the option to give 20 stars I would! I am so grateful for the staff and the treatment I have received in the past 2 years. Taylor, Sam and Dr. Rafiq are amazing and nothing but professional. I always feel like family and receive …
Customer service is terrible. Have been trying to contact the office for weeks and they do not pick up. They do not call back when you leave a voicemail.
Brought my morher un law for a 1 p.m. appointment. We arrived at 12:45 and went in at 12:55. I could hear the doctor talking on the phone the whole time we were waiting. By 1:40 went to the nurse station to talk to a nurse and was ignored …
Dr. Rafiq is a compassionate doctor who really listened to me. He is very professional and knowledgeable. I didn’t feel rushed at all and would recommend him without reservation. Priscilla Rall
Very pleasent staff, especially Dr Burke. He was very thorough in his examination and explains everything.
I had several questions and he answered them so I understood the answers.
Always a pleasant experience.
I have seen Patrick for a concussion and I can’t say enough about him. He had sent me for a ct scan of my brain and it was determined that I had bilateral pulmonary embolisms. I got a call from him five minutes after I came back home and …
I was in need of a neurologist after experiencing facial numbness. They were the only office in frederick, not focusing on sleep study only, that could get me in before the end of April. Now I know why. When I called the person who answered …
I reached out for help in this facility because it was one of few clinics taking new patients and I was desperate to get help. I made the mistake of not reading the reviews beforehand. If you are reading this, PLEASE, find a different …
This place is a joke. They can’t keep staff and the good ones always leave. We loved seeing Patrick when he was there. Since he’s left my dad has seen the owner Dr. Rafik and Dr. binder, which were complete waste of our time! Even the …
This practice has quite literally given me my life back. Before coming here previous neurologists were at a dead end when it came to my particular issue. Dr. Binder jumped right in with a new, up to date treatment that has me controlling my …
Overall, Dr. Rafiq has been terrific to deal with. He takes his time and answered all my questions regarding my family member. Helena was awesome today. I have accompanied my family member to four appointments over the last few years and …
I had a seizure on June 1st, went on FMLA to try to get all this figured out and this was the office I could get an appointment with the soonest. Everything seemed fine when I went to the Germantown office the first time and saw a Nurse …
I’ve been going to Comprehensive Neurology Services for a few years. Dr. Strayhorn is the doctor I see. I never have to wait long in the waiting room. He prescribes treatments and medications that work. I never feel rushed. He listens to …
Dr. Burke was kind and took his time with my son who has autism. He engaged him as well as me when examining him. In the past we have had physicians that barely make eye contact with him. He was professional but personable.
Today I waited for 1 hour and 20 minutes past my appointment, and that is with getting to the office 15 minutes before my appointment. No apologies from the staff or doctor on the wait. I am disappointed in their office and staff on how they handled this.
I have been seeing Kolina for the past few months. She is wonderful, caring, smart, takes her time and explains everything. Her assistant Anisha is tops also. …
The office manager needs to call me. Collina has no business pretending to be a doctor when she is, in fact a nurse. Her ineptitude is astonishing and how she ever became a Nurse Playing Doctor (NP) is quite beyond me. Losing strength in …
Jackie or whatever the medical assistant’s name is, is rude and extremely unprofessional. I stated I was about to lose my job due to lack of paperwork, and all I got in return was the same monotone inconsiderate answer over and over. I understand y’all are busy, but customer service comes first. Do your job…
The entire team of this Neurology service is nothing but scammers. BEWARE : PLEASE DO SAVE THE PAYMENT RECEIPTS.
THEY BILL YOU AGAIN AND AGAIN AND CLAIM THEY HAVE NOT RECEIVED THE PAYMENTS. IF …
Saw Dr. Laura Brosbe, Dr. Sean Burke
& Dr. Kyle Binder at this practice. The amount of time it would take to explain how horrible my experience’s were would be a lot to explain in detail. Brief …
Quick and friendly
No one ever picks up the phone!
Great place. Thanks for everything.
Very rude front desk staff!
I had great experience with Dr Rafiq.
Extremely knowledgable and willing to listen to your concerns and ideas
dr. kyle binder literally saved my life I can’t recommend this office enough
Good Doctor. He is knowledgeable and thorough. Good bedside manner.
I was scheduled for something and the staff person sent me to the wrong place. They never answer the phone and extremely rude. I would not recommend this place. I requested to speak to a Manager and never received a call.
I have been calling every day since January 11 and leaving messages. No one answers the phone or returns my call. This level of unprofessional behavior has forced me to seek treatment elsewhere. I have NEVER encountered such incompetence.
Dr Burke was the rudest person I have ever met. The lack of sympathy and level of disrespect was shocking.
Dr Burke was attentive, knowledgeable, and genuinely interested in my neurological condition.
I really like Patrick but the office staff are so, so frustrating to deal with. I could share details but I’m biting my tongue. Just know it’s not worth it.
I enjoyed my virtual doctor visit, while at the same time, enjoying a cup of coffee, in the comfort of my home. The service is excellent.”
Office staff are friendly, the medical assistants work above and beyond for the providers and the providers are all very kind and truly care about their patients.
Dr. Shahid Rafiq and his staff took care of all of the details and was always available to answer questions and help in any way. He cared about me as if I was his only patient.
I CAME HERE FOR MY SON…THIS PLACE IS HORRIBLE!!!!!!UNPROFESSIONAL, UNORGANIZED, DRS DON’T CALL WHEN YOUR APPOINTMENT IS VIRTUAL, DISMISSIVENESS, INCORRECT CHARTING,IRRESPONSIBLE AND COMPLETE LACK OF CARE!! EVEN THE FRONT DESK PPL ARE …
Starting, I wish a zero rating was possible. Read everything they show you as this would have cost me hundreds because the doctor had mislead me. I was asked to use a piece of equipment and was told I had a weekend but in reality I only had …
John Patrick Ohsann,M.P.A.S,PAC is wonderful we went to see him,because my husband has a concussion from a work injury. He took the time to listen to what my husband and I said and answer all of are questions/concerns. He did not rush us …
Friendly staff, and Dr. Martin is incredible caring, professional and thorough. Took the time to really listen to us and make us feel at ease. I would highly recommend him.
Today my husband and I went to see Dr.Rafiq and he took his time and was very informative . The staff was great from the front desk to the nurses.
The front desk at this office are the most ignorant, rude and unprofessional in the business. After going and having a consultation with Dr. Llanes and wanting a prescription refilled that they called in to the pharmacy incorrectly a front …
Was put on hold for almost ten minutes,then when someone did pick up they laughed and placed me back on hold! Just to call back and be informed that the doctor wasn’t available for over a month.very unprofessional! Long appointment wait times! No Thank you
The front desk staff were very friendly and the medical assistants we’re very knowledgeable, fast and friendly. Dr. Rafiq was very polite, informative and helpful. I enjoyed my visit very much and will be coming back.
They open at 8am but don’t turn their phones until 9am – so if you have any questions about timing of your appt of help with directions on your way you can forget about getting any help! Then when you miss the first appt because you can’t …
Dr Strayhorn is very professional and patient oriented. We always know my husband’s needs are met, our questions answered and that he will spend extra time with us as needed.
When I first went there I was pleased. I have debilitating migraines as well as degenerative disc disease. When I went to refill my pain medication I was given 8 pills for the month. 1 pill for 2 days a week. I might as well take Tylenol. …
Our first experience here with Patrick the PA was good. After that, we could not get anyone to answer the phone. The Dr was so rude and unprofessional and spent time during the visit trash talking his staff and Community Radiology. Despite calling several times, I still cant get through.
Dr. Brosby is a specialist/neurologist who sincerely cares and takes the time to get to know you. Her knowledge is broad and she’s very professional. I would recommend her.
After being diagnosed with a TIA after three days in the hospital I was told to make a follow-up appointment with the neurologist I saw at the hospital but through his office, CNS. They told me they were booked out for quite awhile and …
Dr. Burke has provided outstanding medical assistance to my elderly Mother who is experiencing unusual daily headache pain and discomfort. I highly recommend Dr. Burke as a neurologist.
I called and left message to ask about a specific test. A lady returned my phone call within a couple of hours, and let me know that it was a specialized test they did not offer onsite. However, she provided me (without being asked) with …
I was a patient for a few months. I called and left three messages requesting another appointment so I could get refills. No one ever called me back and I ran out of my meds. I’ve never experienced a doctor’s office with such bad service. It was extremely upsetting to not even be able to make contact for an appointment.
If zero stars were possible, that’s what they would get. The people that work at the front desk are so incompetent it’s maddening. Unprofessional doesn’t even begin to describe them. Getting in touch with a Dr is damn near impossible, I …
I have a hard time getting calls answered (maybe 1 in 7 gets through to a person). There is no way to speak directly to my Dr. without an in-person appointment. Any correspondence has to go through the PA’s (which of course have to go …
Dr. Shahid Rafiq is the worst Neurologist I have ever met. His office is unprofessional and they even had the nerve to bill me for a no show when he rescheduled the appt. He knew for over a month I had Chairi brain malformation yet he never …
Wait time was short. Doc was easy to talk with and entire visit ran smoothly and efficiently. No complaints and I recommend this doc and practice.
I know this place had some bad reviews but everyone was friendly and professional during my last appointment. They have electronic check in which should reduce your check in time on future visits. This was my first appointment in the office due to COVID besides a test I had before. Dr Rafiq helped me with dealing with my issue.
All the responses to reviews from the owner of this practice stating that their customer service is improving? Complete garbage. Rest assured that they still regularly do not answer phone calls or return phone messages. I have been calling …
I was diagnosed with MS and I lost my driving privileges, I saw Dr Martin and his assistant Emily, and she went above and beyond to drive my medication to my front door. Now that is superb customer service! Dr Martin is super attentive and really easy to talk to. great place!
I have had no problem with the practice but the app and their website do NOT let you pay online. I have been is a frustrating loop between the site and the app. The help page is no help at all.
Dr. Brosbe‘s staff is one of the most friendly and kind staff I’ve ever met. Dr. Brosbe herself is an amazing doctor and I was so comfortable speaking to her and I know that she truly cares about making sure that I’m OK
If I could give zero stars, I would. This was the most awful experience. The doctor was awkward and literally made me feel uncomfortable. He showed no compassion and barely adressed any of my issues. I don’t think he wanted to be there and …
Please seek care for your problem elsewhere! Stay far away from this place! I went back recently for a check-up because my headaches were coming back, and my doctor was rude, dismissive and confrontational. She accused me of coming to CNS …
If I had the option to give 20 stars I would! I am so grateful for the staff and the treatment I have received in the past 2 years. Taylor, Sam and Dr. Rafiq are amazing and nothing but professional. I always feel like family and receive …
Customer service is terrible. Have been trying to contact the office for weeks and they do not pick up. They do not call back when you leave a voicemail.
Brought my morher un law for a 1 p.m. appointment. We arrived at 12:45 and went in at 12:55. I could hear the doctor talking on the phone the whole time we were waiting. By 1:40 went to the nurse station to talk to a nurse and was ignored …
Dr. Rafiq receive the patient and treats like a family member. He asked every single detail of pain / problems and gave confidence of resolve. …
Dr. Rafiq is a compassionate doctor who really listened to me. He is very professional and knowledgeable. I didn’t feel rushed at all and would recommend him without reservation. Priscilla Rall
Very pleasent staff, especially Dr Burke. He was very thorough in his examination and explains everything.
I had several questions and he answered them so I understood the answers.
Always a pleasant experience.
I have seen Patrick for a concussion and I can’t say enough about him. He had sent me for a ct scan of my brain and it was determined that I had bilateral pulmonary embolisms. I got a call from him five minutes after I came back home and …
I was in need of a neurologist after experiencing facial numbness. They were the only office in frederick, not focusing on sleep study only, that could get me in before the end of April. Now I know why. When I called the person who answered …
I reached out for help in this facility because it was one of few clinics taking new patients and I was desperate to get help. I made the mistake of not reading the reviews beforehand. If you are reading this, PLEASE, find a different …
This place is a joke. They can’t keep staff and the good ones always leave. We loved seeing Patrick when he was there. Since he’s left my dad has seen the owner Dr. Rafik and Dr. binder, which were complete waste of our time! Even the …
This practice has quite literally given me my life back. Before coming here previous neurologists were at a dead end when it came to my particular issue. Dr. Binder jumped right in with a new, up to date treatment that has me controlling my …
Overall, Dr. Rafiq has been terrific to deal with. He takes his time and answered all my questions regarding my family member. Helena was awesome today. I have accompanied my family member to four appointments over the last few years and …
I had a seizure on June 1st, went on FMLA to try to get all this figured out and this was the office I could get an appointment with the soonest. Everything seemed fine when I went to the Germantown office the first time and saw a Nurse …
I’ve been going to Comprehensive Neurology Services for a few years. Dr. Strayhorn is the doctor I see. I never have to wait long in the waiting room. He prescribes treatments and medications that work. I never feel rushed. He listens to …
Dr. Burke was kind and took his time with my son who has autism. He engaged him as well as me when examining him. In the past we have had physicians that barely make eye contact with him. He was professional but personable.
Dr. Burke is uncaring and unprofessional. You’re better off going to another location to get the diagnosis/treatment you deserve. …
Today I waited for 1 hour and 20 minutes past my appointment, and that is with getting to the office 15 minutes before my appointment. No apologies from the staff or doctor on the wait. I am disappointed in their office and staff on how they handled this.
I have been seeing Kolina for the past few months. She is wonderful, caring, smart, takes her time and explains everything. Her assistant Anisha is tops also. …
The office manager needs to call me. Collina has no business pretending to be a doctor when she is, in fact a nurse. Her ineptitude is astonishing and how she ever became a Nurse Playing Doctor (NP) is quite beyond me. Losing strength in …
Jackie or whatever the medical assistant’s name is, is rude and extremely unprofessional. I stated I was about to lose my job due to lack of paperwork, and all I got in return was the same monotone inconsiderate answer over and over. I understand y’all are busy, but customer service comes first. Do your job…
The entire team of this Neurology service is nothing but scammers. BEWARE : PLEASE DO SAVE THE PAYMENT RECEIPTS.
THEY BILL YOU AGAIN AND AGAIN AND CLAIM THEY HAVE NOT RECEIVED THE PAYMENTS. IF …