Individuals and families can find the plan that’s right for them at ConnectiCare, the Connecticut health insurance provider that puts people first. See more
I was hired as a temp and I can assure you the other reviews are sincere. I can say from first hand experience the people running this company are telling their employees how to vote, micromanaging their customer service reps and only …
Bad customer service. If you call to ask for information, you will not get an answer. They will keep directing you from a person to a person. Some people on customer service are not even nice when you talk to them. I don’t recommend this company
unfortunately I would say this is the worst company if you call to ask something. be ready to wait 20 to unlimited minutes. can not give stars in negative
Disgusting company, avoid at all costs.
Attempted to not pay for yearly doctors visit. Advertised benefits do not seem to correlate with purchased plans correctly.
i wish i could give less stars as I am on hold for an hour at this point an the website will not let me make a payment yet they say all is fine and that my id is correct, this is one of the worst companies i have ever had to deal with and i cannot have enough room for all the hate i harbor for them
Im a new member to connecticare and have found everyone extremely helpful through the process of selecting an insurance plan that works for me. The worked with access health CT and everyone was on the same page. Thanks conneticare
Very expensive, very complicated and only covers a small amount. Expect to wait 15 minutes on hold before some one answers the phone. Before Obama we paid 300% less and was fully covered! Thanks Obama!
Understaffed and overwhelmed–long waits when you call. There bills are separate & do not include any updated information. This is an co. whose mission is to give you an unhealthy amount of stress!
Disgusting company, avoid at all costs.
they do to not pay for yearly doctors visits and bcz of their terrible service i am out hundreds of $$ … and heading to collections bcz of their imcomptence…. i can’t even put into words the awful service and out right lying they do.
This company is terrible. I cancelled my plan online, received a letter that it was cancelled yet they still sent a another letter saying I owe them $370. There a joke and a complete scam stay away from this company.
Poorly spoken support staff coupled with a lack of empathy is a recipe for disaster as many before me have experienced. Would NOT refer my worst enemy to Connecticare, should be named Connecticaresnot.
I really wish this insurance company didn’t hold up so many procedures for so long, it’s been close to a year to figure out my high blood pressure because it takes them a month or two to authorize anything.
terrible company. bronze plan is worthless. cancelled and they still tried to bill me, claiming access health never contacted them. customer service was condescending and rude. will be changing plans ASAP.
Health Care insurance. You can have your peace of mind if you buy from them directly but problems come in when you buy from AHCT, Obamacare. If you do then I suggest you consistently call them to find out because AHCT can change things anytime
Website and customer service are horrible to deal with. Stay away if possible. Expect each interaction with Connecticare to take at least an hour for the most simple of tasks (I.e. pay a bill). Once again STAY AWAY!!!!
Just absolutely awful in every way.
One problem after another.
Better just to do without insurance unless you like dealing with endless layers of bureaucracy every single month.
I have had no problems with Connecticare in finding great Primary Care Doctors as well as coverage for emergency trips to the hospital. The number and quality of providers in-state is great!
Enrolled through Access Health, and they never followed up. Called and was on hold for an hour, no joke, before getting an automated response. I guess they don’t want my money.
I’ve tried to register to pay online for three months and have had issues every month. I don’t understand why everything is so difficult with this company.
I have been dealing with them now for 3 months and no issues , extremely polite , understanding and caring. They take there time with problems or questions I my have, to thoroughly answer and resolve them. Very satisfied nothing to complain about.
Yes, they are really bad! It is impossible to solve any problems even after holding on the phone for at least 30 minutes! It is very unfortunate that people that use Access Health CT have ConnectiCare as a health insurance provider.
I wish I could leave a 0 star review because that’s how awful my experiences have been with Connecticare. The automated system is extremely unreliable, and I’ve gotten disconnected, with my call literally dropping for no reason, on multiple occasions. Very disappointing.
Insanely high premiums for a narrow range of physician selections. Screwing over the single payer big time. I now have Aetna through my employer and pay 1/3 the price for my premium and $5 for my meds vs $80.
What is the point of having health insurance with this company if you have to wait almost 6 weeks for it become active
When I try to call they keep me on hold for over and hour to tell me to go …
Major problems with billing they keep cancelling my auto pay for no reason,. When you lose faith in you’re Health Care Provider it is an insult to you’re security !!!!
They deny claims that previous insurance companies have honored and then they have the denial go through an “independent review” by a doctor not even an expert in the field to “legitimize” their bogus denial. Be careful folks. Instead of …
Awful. Had an emergency surgery on a grossly deformed broken distal joint on small finger where broken bone sat on outer side of finger, could not bend or use. My deductible is 6000.00 surgery was 27,000.00. Not one cent covered! Agents are …
Phone service is completely unusable. I spent over an hour trying to navigate an automated system that dropped my call instead of forwarding it to a representative multiple times. A single question shouldn’t be this difficult to answer. …
Aweful customer service. Even when you are in the middle of phone call they disconnect the phone at 6 p.m.. Just like any other insurance company they have bad billing practices. Scrutinize every claim you receive. If not you will be paying thousands of dollars.
They SUCK! Had to go on the POS CT exchange to get an affordable plan even though I don’t qualify for a discount or subsidy. Now I have health insurance I can’t afford to use. They pass me back and forth with the exchange like the village bicycle.
Unacceptable insurance . It’s so bad you are better off without insurance . I have had this insurance for years and it’s simply Rubbish . I feel as if it’s not even up to 3 rd . World standards and it puts people’s lives in danger because …
Connecticut Could CareLESS about my Health Care. Insurance went from $69.69 in 2017 to $179.00 in 2018. My premium went up and the co-payes went up. And, then in December 2017, they overbilled me $119.00. Still trying to re-couped that …
Literally have to call EVERY month to pay because their website says I don’t exist when I have my whole life in your system. Also I am always on hold for over 20 minutes EVERY TIME not exaggerating. I hate paying my bills but I have to so please find a better way because this is awful. Nobody ever helps on the phones.
I have been trying for the past month to cancel two duplicate policies issued by Connecticare with no response from their customer service. Spoke to John, Carolyn, Ithaca, Emilio, AJ, Laidene. None of these people speak to each other or own …
This is the most pathetic insurance I’ve ever had the misfortune to have. At this time there is not a working phone number, which would seem a priority. Not from their site, not on my actual card! Beyond incompetent, and I’m just trying to pay my premium.
Their customer service is awful. They keep repeating the same thing, and not refunding or putting the money where it belongs, leading to problems getting the coverage needed and they cannot communicate. Stay away!
Had ride with my son, he has a blast. There alot of trails, foe any age and skills. And it as fun for mom and younger kids. Safe, partol redy to assist in case you lost or trouble.
Unfortunately, I have to agree with many of the other reviewers. Customer service people are friendly but very poorly informed and cannot answer sometimes basic questions. Lack of information and difficulty with navigating this insurance has cost me lots of time, money, and frustration.
Very unhappy with this Insurance Co. I have a issue in getting my bill on time so I can make my payment by the 25th of every month. I have called so many times and I get the same answer “we send them out the 2nd week of every month maybe …
Terrible insurance. One of two providers in Connecticut (I find it hilarious that someone posted about it being “one of the best”). I’m in my late 20s and my premium is insanely high, the cost is obtuse (Over $500) and my primary care …
Deceptive Business Practices. It is scary to think that such a systemically dysfunctional organisation is one of only two private options in Connecticut. I would love to blame the US system multi payer system or congress for the horror …
Don’t work for this company. They hire 90% of floor support as “long term temp” meaning, no benefits. None. No sick days. No vacation or PTO. No health insurance. Point system that guarantees a long term temp is gone in less than a year. …
Connecticut’s is the worst health care of all. Was forced into exchange due to constant extreme rate increases, and most all claims are denied. They have even found away to require prior approval, then deny you and the cost never gets to be …
ConnectiCare is new to me this year.I have to say they have the most caring ,considerate, patient,helpful,and kind employees I have ever encountered. They answer the phone quickly and solve billing problems with great expertise. What a fine group of company employees who truly care about their customers!!
This is day 3 of waiting on hold to speak with someone at ConnectiCare regarding a claim. I understand the hold times are long so I waited 45 minutes the first day and an hour the second. I came into the office early today hoping to be one …
An administrative nightmare. They are so poorly organized, so confused, and so inept that they make access health look almost not that bad because they are equally inept and confused and disorganized — like mindblowingly inept and disorganized. I guess you get what you pay for.
Although the staff was friendly, they did their best to refuse covering a doctor visit that previously they said they’d pay for. I should add that the Drs. bill was $1, 700. We had hit our deductible and were informed they’d cover it at 60 …
So far not a good experience. Coverage started June 1, as of today June 13th, still no cards, and no premium bill that I was told would come. I have a prescription waiting that I was told was covered but not that a preauthorization was …
The WORST COMPANY ever. Website so super unstable, waiting time for call center is always greater than 10 min, stupid billing department. I’m sick and tired have their insurance plan. I took them since they are 5% cheaper than Anthem, It is so worth to pay 5% more to not dealing with Connecticare.
How do you give negative stars ? Conneticare is honestly a joke, The doctors they have LITTERALY FORGET half the stuff you tell them, causing your condition to worsen that should’ve been seen sooner. This place sent me to a physical therapy …
This is the second year i enroll myself for the health & dental and coinsidentaly my insurance gets cancelled. They claim that they “ couldnt” charge me. Yet my bank statement indicates that i have been charged and this excuse is the second …
The worst insurance company I’ve had to deal with so far. Account locked out of website and no way to log in without calling their hotline. I’ve been put on hold for literally 12 hours now, and have called several times a week to try to get someone. Horrendous.
I feel sorry for people who have to deal with this stuff on a daily basis… This is the absolute worst customer service experience I have ever had, i just need some basic information about billing and account status, but they can’t give me …
I called more than 10 times to pay my bill and they won’t answer, i just got my bill yesterday and i only have until today to pay it. I call and call again but the representatives won’t answer. I tried paying online but it also doesn’t …
Terrible Insurance Company, do your research!- ConnectiCare cancelled my coverage with no notice, no call, leaving me without insurance for the last 3 months of the year in 2016. They tried to tell me my credit card didn’t go through, and …
Never received any information about any plan that I signed up for including a premium payment. Customer service Was not helpful what so ever and wasted a lot of my time. Now I have no insurance. Will not be using them ever again and I recommend not wasting your time.
I have connecticare through my job. I get statements in the mail saying I owe a certain amount but have yet to receive any bill so I can pay, and calling the support just puts me in a endless cycle of being transferred to a number that’s always busy
Connecticare is the most dysfunctional company I’ve ever had the displeasure of working with. I’ve used Connecticare my insurance company twice in the last 10 years when I’ve been self employed. …
Cancelled insurance at open enrollment of last year. They charged me for January insurance any ways. Called to remind them I cancelled, and to get reimbursed for the false charge. Was also charged for February. Now it’s APRIL and I still have not been reimbursed for the two months of stolen money. No one there has a clue.
I wish I could give 0 stars
Literally the worst insurance company on the planet. I truly hope these reviews will prevent any individuals or families from trusting a place that will only do …
Worst insurer ever… I had autopay and they changed their system forcing people to re-register after November 5th without notifing me they just canceled my insurance! How come I get the letter letting me know my insurance was canceled on …
I received my first bill 12/31/2018 for my health insurance. Due date was 12/31/2018. I got home from work at 6 pm and found it in my mailbox. I called and ask why it was so late and if they offer a grace period. They accepted zero …
Horrible. Trying to straighten out a coverage issue for my elderly mother. Dad emailed power of attorney – they refused to talk to him, told him it would take 72 hours for the email and POA to clear her file. Despite the fact that a …
Bad management. Only care about the Bottom Line $$. Treat employees bad and HR definately only cares about the Managers etc. Will never defend the worker bees.
If I could make this zero stars, I would. Each representative puts in a claim and never follows up then they close the claim after a month if you don’t follow up. For context, I have a claim from 8 months ago.
HORRID customer service. It took me SEVEN tries to get health insurance – all for reasons “unknown” by EVERY employee I chatted with. I called several times to find that “there was no record of my previous calls.” That should’ve been a sign …
I signed up for insurance with them and haven’t been able to pay my bill because they haven’t sent my id card yet. How am I supposed to pay the bill when I don’t have my member id? It’s ridiculous
Terrible insurance company, even worse customer service. Its truly terrible. I don’t have anything nice to say about Connecticares service. The representatives are terrible and don’t know how to navigate the website, patient portal, give constructive advice or guidance. Its a horrible experience.
horrible – couldn’t get them to pick up the phone back in September 2020 when I was trying to cancel insurance with them so I gave up and stopped paying them. Now it’s two months later and despite proof of new insurance that covered me in …
Awful insurance. It’s quite incredible how bad ConnectiCare is. It is truly unbelievable. I hate this business, it is the absolute worst there is. Complete Hell. Abandon all hope!
I somehow ended up with two accounts. It was caught before first billing cycle by me. Called to have one closed. They never did it. Payments somehow went back and forth between accounts. Called numerous times with false promises of it …
I owe money.. i overpaid..no wait i owe. I’ve gotten about three different invoices in the past week and online says something different ….absolute trash company. I was on hold for hours no one picks up. I hope they cancel it so i can sue …
I’ve called more then 7 times. They have only picked up the phone 3 times and one of those times they hung up on me. I haven’t received my bill, but did receive my ID, which didn’t work. When I finally got someone on the phone, they gave me …
I went to get a covid test today at an urgent care facility and upon my arrival I was told Connecticare does NOT cover covid tests at urgent cares. In addition to the $120 visit, I may have to pay for the processing of my test as well. …
They won’t share codes with their patients (even though I’m the one who pays them). They’re all “heart” until you need something done, then they get granular and refuse to pay out. Controlled by a Corporate entity with a millionaire CEO and …
I’m new to Connectcare, purchased through the marketplace. I called them about a tax credit and waited on hold for twenty minutes – not the best but not absurd either. The operator was extremely kind and helpful and didn’t rush to hang up. …
Absolutely P.O.S. company. Dropped their coverage because they were garbage and over charged me for years. Issued a settlement check to patrons for years of abuse. 700 usd. They sent a check that was illegible. Faded. Terrible paper …
No insurance company is perfect but I’ve been much happier with ConnectiCare than with any other health insurer I’ve had. They offer free health education, yoga, diabetes and hearth health classes at their Buckland St, Manchester facility just off the exit ramp.
Had strange nausea and a high blood pressure spike (170/100) late January 2022. Called an ambulance. Emergency room found no evidence of heart attack. Released. Emergency room doctor recommended I get a stress test. My doctor recommended a …
As a provider I can say this is one of the worst insurers. At times they do not pay their claims, even after 3 years of attempts to submit the claim, and they repeatedly loose the records. They do not answer their phones or send you to a …
Do you have a low income and a disease that requires constant medication. Well then connecticare is not the company for you. If you’re late on a payment and call them and ask if you can please have your service back on even if you’ve been a …
I wanted to pick up my prescription yesterday and the pharmacy told me my insurance policy through ConnectiCare is deactivated. I checked if I missed a payment but I didn’t. It was a Sunday so I couldn’t get a hold of anyone. So I called …
This is the worst company ever. We have been dealing with a billing problem for about 6 months. They have our money and yet we keep getting told by our doctors and pharmacy that we don’t have coverage. And every time we call about it there …
This is the absolute worst insurance company I have ever encountered. It feels like every single month there is an issue picking up my medicine. Shut off when it’s paid up to date, put on hold but no one can tell you why, then randomly they …
Terrible service, terrible coverage. The local player in the racket that is “health insurance.” Couldn’t get through for help with my insurance issue at the pharmacy, but the Sales team picked up on the first attempt. No helped ultimately.
Well, This is in regards to a refund of an over payment of premium. FOUR times in four months I have called to have this check cut and sent to me, each time I get the obligatory ‘Its all set sir, its on its way, itll take 15 business days, …
After countless phone calls and a week or so of back and forth also with the persistence from Access Health CT I was able to finally get my policy reinstated. This review is for my savior Michelle (sp) she was able to resolve my issue with …
They are so unprofessional. I’ve been trying to get an MRI done for the last 2 months and they keep denying the doctor’s request, even after we’ve completed every objective they specified to have the MRI approved. What will it take for me …
Probably one of the top 3 WORSE insurance out there. Their costumer service is beyond horrible. I’m a medical biller and I encourage people from getting this insurance because they take forever to pay anything and will deny claims for any …
So every medication that is prescribed to me needs to be authorized by connecticare’s horrible prescription system. Drugs that are normal treatments for a chronic condition. Then I go all the way to the pharmacy they make me use and it’s …
I’m currently a member I’ve been waiting on hold for over 2 and a half hours just to speak to someone. They make u renew every year and this year their prices went up a considerable amount. Not only that but the insurance is a scam and a …
Called to make a payment for July’s premium and the rep informed my policy had been terminated because instead of paying on the 30th of June, I made the remaining $200 payment July 1st for the month of June. I explained why I had to split …
I am due a premium refund due to overpayment. They told me it would take 4 to 6 weeks! This is unacceptable. I paid my premium on the 1st. I didn’t tell them they had to wait 4 to 6 weeks! I don’t know how they can get away with such poor …
NEVER EVER EVER get this insurance if you have the choice! Had to get through my employer. The worst happened to me – ended up getting cancer. They’ve been denying my claims for care. Won’t even cover a PET scan to see if tumors spread. …
I’m not surprised after reading all of the negative reviews. This company offers bare bones health insurance policies and makes a practice of not covering even the most basic procedures that other insurance companies will cover. I only gave …
I was hired as a temp and I can assure you the other reviews are sincere. I can say from first hand experience the people running this company are telling their employees how to vote, micromanaging their customer service reps and only …
Place of employment
Poor service.
Great customer service!!!!!!
Horrible customer service
Utterly inept.
Stay away from them…..
On time
Great people and great company!
Insurance companies are a scam.
Is Connecticare what do you expect…
Great customer experience, friendly and fast
This insurance company repulses me.
My INS. Co
Reputation of consistently denying claims. The worst.
good coverage,helpful customer service
Content there. Not easy to navigate
Raised my premium 50 a month.
Nothing covered pay crazy amounts for insurance to have NOTHING covered its disgusting
Great company and people.
Sigh, lovely office decor but awful man management, just sad and pety folks in charge.
What an awful place of business, unfriendly phone staff and improperly trained to provide half decent customer service.
They tripled my deductible in one year, is that a joke? Cancelled.
Bad customer service. The company is slow in processing new or returning members. Haven’t gotten my card yet.
Don’t have an access health plan but I’ve never had a problem with these guys and my group policy.
Run away. Nobody accepts it in MA, as far as I can tell, including my PCP. Website is useless.
If at all possible, avoid doing business with these guys. They’ve got the customer service skills and abilities of a box of hair.
Just as the previous customer says” Go ahead buy a policy from Connecticare if you never need customer service or adjustments of any kind”.
Been on the phone for more than an hour! No one answer the phone. I have tried multiple times and still no one. Worst experience ever!
Worst health insurance out there. Denying coverage of treatment for a pre-existing condition=illegal.
Bad customer service. If you call to ask for information, you will not get an answer. They will keep directing you from a person to a person. Some people on customer service are not even nice when you talk to them. I don’t recommend this company
See them for health insurance. Good for the solo plan and perfect if Access Health CT doesn’t give you any problem
I had an issue with them since September 2021, and it got fix in February 2022.
unfortunately I would say this is the worst company if you call to ask something. be ready to wait 20 to unlimited minutes. can not give stars in negative
I’m about to have to take legal action against them and report them to better business bureau
Half the pages on the website time out. Can’t recover username, can’t retrieve password, ID number refuses to work, can’t pay bill online.
Disgusting company, avoid at all costs.
Attempted to not pay for yearly doctors visit. Advertised benefits do not seem to correlate with purchased plans correctly.
The place is very easy to get too off route 6. Parking lot was well lit. It was easy to get out of the parking lot back onto main road.
I have Connect care as my health insurance very very good
They gave me the runaround I couldn’t talk to a real person they had me on hold and they didn’t call me back
Very friendly people here and efficient!
i wish i could give less stars as I am on hold for an hour at this point an the website will not let me make a payment yet they say all is fine and that my id is correct, this is one of the worst companies i have ever had to deal with and i cannot have enough room for all the hate i harbor for them
It sucks Trully been trying to contact regarding a claim over 3 weeks got me on hold for and hour or 2 with out help.
Im a new member to connecticare and have found everyone extremely helpful through the process of selecting an insurance plan that works for me. The worked with access health CT and everyone was on the same page. Thanks conneticare
Very expensive, very complicated and only covers a small amount. Expect to wait 15 minutes on hold before some one answers the phone. Before Obama we paid 300% less and was fully covered! Thanks Obama!
Poor customer service on the phone. They gave me a run-a-round and false information.
Understaffed and overwhelmed–long waits when you call. There bills are separate & do not include any updated information. This is an co. whose mission is to give you an unhealthy amount of stress!
Disgusting company, avoid at all costs.
they do to not pay for yearly doctors visits and bcz of their terrible service i am out hundreds of $$ … and heading to collections bcz of their imcomptence…. i can’t even put into words the awful service and out right lying they do.
This company is terrible. I cancelled my plan online, received a letter that it was cancelled yet they still sent a another letter saying I owe them $370. There a joke and a complete scam stay away from this company.
Hung up on me 3 times in a row.
Poorly spoken support staff coupled with a lack of empathy is a recipe for disaster as many before me have experienced. Would NOT refer my worst enemy to Connecticare, should be named Connecticaresnot.
I really wish this insurance company didn’t hold up so many procedures for so long, it’s been close to a year to figure out my high blood pressure because it takes them a month or two to authorize anything.
terrible company. bronze plan is worthless. cancelled and they still tried to bill me, claiming access health never contacted them. customer service was condescending and rude. will be changing plans ASAP.
Health Care insurance. You can have your peace of mind if you buy from them directly but problems come in when you buy from AHCT, Obamacare. If you do then I suggest you consistently call them to find out because AHCT can change things anytime
Website and customer service are horrible to deal with. Stay away if possible. Expect each interaction with Connecticare to take at least an hour for the most simple of tasks (I.e. pay a bill). Once again STAY AWAY!!!!
Great customer service, but the most inconvenient monthly payment method available out of all the bills I have to pay each month. They need an app.
Just absolutely awful in every way.
One problem after another.
Better just to do without insurance unless you like dealing with endless layers of bureaucracy every single month.
I have had no problems with Connecticare in finding great Primary Care Doctors as well as coverage for emergency trips to the hospital. The number and quality of providers in-state is great!
Enrolled through Access Health, and they never followed up. Called and was on hold for an hour, no joke, before getting an automated response. I guess they don’t want my money.
I’ve tried to register to pay online for three months and have had issues every month. I don’t understand why everything is so difficult with this company.
I have been dealing with them now for 3 months and no issues , extremely polite , understanding and caring. They take there time with problems or questions I my have, to thoroughly answer and resolve them. Very satisfied nothing to complain about.
Yes, they are really bad! It is impossible to solve any problems even after holding on the phone for at least 30 minutes! It is very unfortunate that people that use Access Health CT have ConnectiCare as a health insurance provider.
I wish I could leave a 0 star review because that’s how awful my experiences have been with Connecticare. The automated system is extremely unreliable, and I’ve gotten disconnected, with my call literally dropping for no reason, on multiple occasions. Very disappointing.
Insanely high premiums for a narrow range of physician selections. Screwing over the single payer big time. I now have Aetna through my employer and pay 1/3 the price for my premium and $5 for my meds vs $80.
What is the point of having health insurance with this company if you have to wait almost 6 weeks for it become active
When I try to call they keep me on hold for over and hour to tell me to go …
Major problems with billing they keep cancelling my auto pay for no reason,. When you lose faith in you’re Health Care Provider it is an insult to you’re security !!!!
They deny claims that previous insurance companies have honored and then they have the denial go through an “independent review” by a doctor not even an expert in the field to “legitimize” their bogus denial. Be careful folks. Instead of …
Awful. Had an emergency surgery on a grossly deformed broken distal joint on small finger where broken bone sat on outer side of finger, could not bend or use. My deductible is 6000.00 surgery was 27,000.00. Not one cent covered! Agents are …
Phone service is completely unusable. I spent over an hour trying to navigate an automated system that dropped my call instead of forwarding it to a representative multiple times. A single question shouldn’t be this difficult to answer. …
Aweful customer service. Even when you are in the middle of phone call they disconnect the phone at 6 p.m.. Just like any other insurance company they have bad billing practices. Scrutinize every claim you receive. If not you will be paying thousands of dollars.
They can care less about your health there job is not to pay just quit your job go on state and you will have best medical car available sad but true
They SUCK! Had to go on the POS CT exchange to get an affordable plan even though I don’t qualify for a discount or subsidy. Now I have health insurance I can’t afford to use. They pass me back and forth with the exchange like the village bicycle.
Unacceptable insurance . It’s so bad you are better off without insurance . I have had this insurance for years and it’s simply Rubbish . I feel as if it’s not even up to 3 rd . World standards and it puts people’s lives in danger because …
Connecticut Could CareLESS about my Health Care. Insurance went from $69.69 in 2017 to $179.00 in 2018. My premium went up and the co-payes went up. And, then in December 2017, they overbilled me $119.00. Still trying to re-couped that …
Literally have to call EVERY month to pay because their website says I don’t exist when I have my whole life in your system. Also I am always on hold for over 20 minutes EVERY TIME not exaggerating. I hate paying my bills but I have to so please find a better way because this is awful. Nobody ever helps on the phones.
I have been trying for the past month to cancel two duplicate policies issued by Connecticare with no response from their customer service. Spoke to John, Carolyn, Ithaca, Emilio, AJ, Laidene. None of these people speak to each other or own …
This is the most pathetic insurance I’ve ever had the misfortune to have. At this time there is not a working phone number, which would seem a priority. Not from their site, not on my actual card! Beyond incompetent, and I’m just trying to pay my premium.
Their customer service is awful. They keep repeating the same thing, and not refunding or putting the money where it belongs, leading to problems getting the coverage needed and they cannot communicate. Stay away!
Had ride with my son, he has a blast. There alot of trails, foe any age and skills. And it as fun for mom and younger kids. Safe, partol redy to assist in case you lost or trouble.
Unfortunately, I have to agree with many of the other reviewers. Customer service people are friendly but very poorly informed and cannot answer sometimes basic questions. Lack of information and difficulty with navigating this insurance has cost me lots of time, money, and frustration.
My questions were answered quickly and the customer service rep was very friendly
Very unhappy with this Insurance Co. I have a issue in getting my bill on time so I can make my payment by the 25th of every month. I have called so many times and I get the same answer “we send them out the 2nd week of every month maybe …
Terrible insurance. One of two providers in Connecticut (I find it hilarious that someone posted about it being “one of the best”). I’m in my late 20s and my premium is insanely high, the cost is obtuse (Over $500) and my primary care …
Deceptive Business Practices. It is scary to think that such a systemically dysfunctional organisation is one of only two private options in Connecticut. I would love to blame the US system multi payer system or congress for the horror …
Don’t work for this company. They hire 90% of floor support as “long term temp” meaning, no benefits. None. No sick days. No vacation or PTO. No health insurance. Point system that guarantees a long term temp is gone in less than a year. …
Connecticut’s is the worst health care of all. Was forced into exchange due to constant extreme rate increases, and most all claims are denied. They have even found away to require prior approval, then deny you and the cost never gets to be …
ConnectiCare is new to me this year.I have to say they have the most caring ,considerate, patient,helpful,and kind employees I have ever encountered. They answer the phone quickly and solve billing problems with great expertise. What a fine group of company employees who truly care about their customers!!
This is day 3 of waiting on hold to speak with someone at ConnectiCare regarding a claim. I understand the hold times are long so I waited 45 minutes the first day and an hour the second. I came into the office early today hoping to be one …
An administrative nightmare. They are so poorly organized, so confused, and so inept that they make access health look almost not that bad because they are equally inept and confused and disorganized — like mindblowingly inept and disorganized. I guess you get what you pay for.
Although the staff was friendly, they did their best to refuse covering a doctor visit that previously they said they’d pay for. I should add that the Drs. bill was $1, 700. We had hit our deductible and were informed they’d cover it at 60 …
So far not a good experience. Coverage started June 1, as of today June 13th, still no cards, and no premium bill that I was told would come. I have a prescription waiting that I was told was covered but not that a preauthorization was …
The WORST COMPANY ever. Website so super unstable, waiting time for call center is always greater than 10 min, stupid billing department. I’m sick and tired have their insurance plan. I took them since they are 5% cheaper than Anthem, It is so worth to pay 5% more to not dealing with Connecticare.
How do you give negative stars ? Conneticare is honestly a joke, The doctors they have LITTERALY FORGET half the stuff you tell them, causing your condition to worsen that should’ve been seen sooner. This place sent me to a physical therapy …
This is the second year i enroll myself for the health & dental and coinsidentaly my insurance gets cancelled. They claim that they “ couldnt” charge me. Yet my bank statement indicates that i have been charged and this excuse is the second …
The worst insurance company I’ve had to deal with so far. Account locked out of website and no way to log in without calling their hotline. I’ve been put on hold for literally 12 hours now, and have called several times a week to try to get someone. Horrendous.
I feel sorry for people who have to deal with this stuff on a daily basis… This is the absolute worst customer service experience I have ever had, i just need some basic information about billing and account status, but they can’t give me …
I called more than 10 times to pay my bill and they won’t answer, i just got my bill yesterday and i only have until today to pay it. I call and call again but the representatives won’t answer. I tried paying online but it also doesn’t …
Terrible Insurance Company, do your research!- ConnectiCare cancelled my coverage with no notice, no call, leaving me without insurance for the last 3 months of the year in 2016. They tried to tell me my credit card didn’t go through, and …
Never received any information about any plan that I signed up for including a premium payment. Customer service Was not helpful what so ever and wasted a lot of my time. Now I have no insurance. Will not be using them ever again and I recommend not wasting your time.
I have connecticare through my job. I get statements in the mail saying I owe a certain amount but have yet to receive any bill so I can pay, and calling the support just puts me in a endless cycle of being transferred to a number that’s always busy
Connecticare is the most dysfunctional company I’ve ever had the displeasure of working with. I’ve used Connecticare my insurance company twice in the last 10 years when I’ve been self employed. …
Cancelled insurance at open enrollment of last year. They charged me for January insurance any ways. Called to remind them I cancelled, and to get reimbursed for the false charge. Was also charged for February. Now it’s APRIL and I still have not been reimbursed for the two months of stolen money. No one there has a clue.
I wish I could give 0 stars
Literally the worst insurance company on the planet. I truly hope these reviews will prevent any individuals or families from trusting a place that will only do …
Worst insurer ever… I had autopay and they changed their system forcing people to re-register after November 5th without notifing me they just canceled my insurance! How come I get the letter letting me know my insurance was canceled on …
I received my first bill 12/31/2018 for my health insurance. Due date was 12/31/2018. I got home from work at 6 pm and found it in my mailbox. I called and ask why it was so late and if they offer a grace period. They accepted zero …
Horrible. Trying to straighten out a coverage issue for my elderly mother. Dad emailed power of attorney – they refused to talk to him, told him it would take 72 hours for the email and POA to clear her file. Despite the fact that a …
Bad management. Only care about the Bottom Line $$. Treat employees bad and HR definately only cares about the Managers etc. Will never defend the worker bees.
If I could make this zero stars, I would. Each representative puts in a claim and never follows up then they close the claim after a month if you don’t follow up. For context, I have a claim from 8 months ago.
HORRID customer service. It took me SEVEN tries to get health insurance – all for reasons “unknown” by EVERY employee I chatted with. I called several times to find that “there was no record of my previous calls.” That should’ve been a sign …
I signed up for insurance with them and haven’t been able to pay my bill because they haven’t sent my id card yet. How am I supposed to pay the bill when I don’t have my member id? It’s ridiculous
Terrible insurance company, even worse customer service. Its truly terrible. I don’t have anything nice to say about Connecticares service. The representatives are terrible and don’t know how to navigate the website, patient portal, give constructive advice or guidance. Its a horrible experience.
horrible – couldn’t get them to pick up the phone back in September 2020 when I was trying to cancel insurance with them so I gave up and stopped paying them. Now it’s two months later and despite proof of new insurance that covered me in …
Awful insurance. It’s quite incredible how bad ConnectiCare is. It is truly unbelievable. I hate this business, it is the absolute worst there is. Complete Hell. Abandon all hope!
I somehow ended up with two accounts. It was caught before first billing cycle by me. Called to have one closed. They never did it. Payments somehow went back and forth between accounts. Called numerous times with false promises of it …
I owe money.. i overpaid..no wait i owe. I’ve gotten about three different invoices in the past week and online says something different ….absolute trash company. I was on hold for hours no one picks up. I hope they cancel it so i can sue …
I’ve called more then 7 times. They have only picked up the phone 3 times and one of those times they hung up on me. I haven’t received my bill, but did receive my ID, which didn’t work. When I finally got someone on the phone, they gave me …
I went to get a covid test today at an urgent care facility and upon my arrival I was told Connecticare does NOT cover covid tests at urgent cares. In addition to the $120 visit, I may have to pay for the processing of my test as well. …
They won’t share codes with their patients (even though I’m the one who pays them). They’re all “heart” until you need something done, then they get granular and refuse to pay out. Controlled by a Corporate entity with a millionaire CEO and …
I’m new to Connectcare, purchased through the marketplace. I called them about a tax credit and waited on hold for twenty minutes – not the best but not absurd either. The operator was extremely kind and helpful and didn’t rush to hang up. …
Absolutely P.O.S. company. Dropped their coverage because they were garbage and over charged me for years. Issued a settlement check to patrons for years of abuse. 700 usd. They sent a check that was illegible. Faded. Terrible paper …
Awful, do not care about their customers and please look elsewhere you can find better insurance.
No insurance company is perfect but I’ve been much happier with ConnectiCare than with any other health insurer I’ve had. They offer free health education, yoga, diabetes and hearth health classes at their Buckland St, Manchester facility just off the exit ramp.
Had strange nausea and a high blood pressure spike (170/100) late January 2022. Called an ambulance. Emergency room found no evidence of heart attack. Released. Emergency room doctor recommended I get a stress test. My doctor recommended a …
Absolute trash. Perfect example of what’s wrong with healthcare in this country. …
As a provider I can say this is one of the worst insurers. At times they do not pay their claims, even after 3 years of attempts to submit the claim, and they repeatedly loose the records. They do not answer their phones or send you to a …
Do you have a low income and a disease that requires constant medication. Well then connecticare is not the company for you. If you’re late on a payment and call them and ask if you can please have your service back on even if you’ve been a …
I wanted to pick up my prescription yesterday and the pharmacy told me my insurance policy through ConnectiCare is deactivated. I checked if I missed a payment but I didn’t. It was a Sunday so I couldn’t get a hold of anyone. So I called …
This is the worst company ever. We have been dealing with a billing problem for about 6 months. They have our money and yet we keep getting told by our doctors and pharmacy that we don’t have coverage. And every time we call about it there …
This is the absolute worst insurance company I have ever encountered. It feels like every single month there is an issue picking up my medicine. Shut off when it’s paid up to date, put on hold but no one can tell you why, then randomly they …
Terrible service, terrible coverage. The local player in the racket that is “health insurance.” Couldn’t get through for help with my insurance issue at the pharmacy, but the Sales team picked up on the first attempt. No helped ultimately.
Well, This is in regards to a refund of an over payment of premium. FOUR times in four months I have called to have this check cut and sent to me, each time I get the obligatory ‘Its all set sir, its on its way, itll take 15 business days, …
After countless phone calls and a week or so of back and forth also with the persistence from Access Health CT I was able to finally get my policy reinstated. This review is for my savior Michelle (sp) she was able to resolve my issue with …
They are so unprofessional. I’ve been trying to get an MRI done for the last 2 months and they keep denying the doctor’s request, even after we’ve completed every objective they specified to have the MRI approved. What will it take for me …
Probably one of the top 3 WORSE insurance out there. Their costumer service is beyond horrible. I’m a medical biller and I encourage people from getting this insurance because they take forever to pay anything and will deny claims for any …
So every medication that is prescribed to me needs to be authorized by connecticare’s horrible prescription system. Drugs that are normal treatments for a chronic condition. Then I go all the way to the pharmacy they make me use and it’s …
I’m currently a member I’ve been waiting on hold for over 2 and a half hours just to speak to someone. They make u renew every year and this year their prices went up a considerable amount. Not only that but the insurance is a scam and a …
Called to make a payment for July’s premium and the rep informed my policy had been terminated because instead of paying on the 30th of June, I made the remaining $200 payment July 1st for the month of June. I explained why I had to split …
I am due a premium refund due to overpayment. They told me it would take 4 to 6 weeks! This is unacceptable. I paid my premium on the 1st. I didn’t tell them they had to wait 4 to 6 weeks! I don’t know how they can get away with such poor …
NEVER EVER EVER get this insurance if you have the choice! Had to get through my employer. The worst happened to me – ended up getting cancer. They’ve been denying my claims for care. Won’t even cover a PET scan to see if tumors spread. …
I’m not surprised after reading all of the negative reviews. This company offers bare bones health insurance policies and makes a practice of not covering even the most basic procedures that other insurance companies will cover. I only gave …