Catsie was very friendly and very efficient with helping me set up my internet! She was informative and answered all the questions I had.. great customer service!
Alex went above and beyond to get a service tech scheduled for me. Juan (the tech) was professional and friendly. I appreciate the great customer service. Thank you.
Fast speeds at best price; there were some outages here and there but nothing uncommon and they communicated clearly about resolving; usually was a building issue and not them; was easy to cancel as well
This is the worst company ever………Customer beware they’ll overcharge you….worst customer service ever. Charged for 100mbs ….got maybe when it worked 10mbs. the best thing that could happen is that they go out of Business……..A real crappy company….. Filing a complaint with the State Consumer Fraud Agency………
You only use this service if your building signs a contract forcing you. Out high speed internet goes down constantly, calling in to repair is a nightmare.
Live in an apartment complex where they are the service provider for the whole complex (more than 300 apartments) and the internet is down multiple times a day for more than a week now. They can’t seem to figure out why its not working even after testing for all this time.
My connection was lost on Monday morning(4th March) I called up the help desk and the issue did not get resolved and this loss if internet happens very frequently in my apparent I stay at the reserve I try to restart the router and try to …
Absolutely worst over the phone customer service we have ever experienced. I am not cable literate and the agent spoke to me like I was being punished for not knowing how to name cables. He was incompetent, arrogant and sarcastic. Worst company ever
I have been so impressed with the service I have received. I have had such a wonderful experience with the technician, George. He is very responsive, friendly, and professional!
Wrost internet providers in USA . No 24/7 customer service , will took 1 week for Maintanence guys to reach home after putting a complaint . Don’t take this ever .
If I could give this company 0 stars I would. They have swindled me out of hundreds of dollars and everytime I try to log onto their online portal it does not let me. I have never experienced worst customer service in my entire life.
Internet connection is ok at best. I suspected it for a while, but I actually caught them nerfing my connection speed using the google upload/download speed test. …
Really good internet! It’s pricey…but for $63 a month I am able to stream shows and it doesn’t lag at all. The internet speed is super high 🙂 Not sure why all the bad reviews but my internet is great! Been with CSS for 8 months now.
Horrible service. I’ve never had good service with them. They left me without internet for days. When trying to figure it out with a technician, the call was disconnected and they didn’t call me back. I had to be put on hold forever once again. So done with this company.
Horrible service since day 1 starting with overcharging my account and changing their policies to generate more revenue for them versus what Directv policy states it should be. I only put 1 star in order to make a review but they dont even …
After turning off my cable months ago because I was having trouble getting people to respond and being without cable for a week I decided to jump back in I called I talked to Shirley she walked me through every step did not make me wait on …
If I could give them 0 star, I would have to! The worst customer services ever! The person on the phone hang up on me and I could not do anything since they don’t have any rating system in place or provide any channel to file complaint. And …
Horrible service, horrible internet. I would NEVER RECOMMEND this company to anyone. The internet goes down multiple times a day and sometimes goes out for hours at a time. I have called customer service and all they ever tell me is they need to send someone out and have to charge me $100.
Our company is very pleased with the quality of service provided by Consolidated. We have not had any major issues and with the minor issues they are very responsive and quick to fix all issues.
Axel was fantastic. He made getting internet access and TV the easiest part of my move. All their staff is very responsive and helpful. Absolutely fantastic service.
Connected my Internet service, 100 mbps and I am thrilled. Had Hughes for my internet service and they could never get it faster than 12mbps. I am a very happy client
They do not deserve a 1 star rating!!! All the 5 star reviews must be fake. They will charge you for a disconnection fee even if your service is not interrupted
We have used consolidated for a number of years Shirley is always very professional and expedites any concerns we have. We are very happy with her service and consolidated.
Very poor service. By the place where I live, I have to have this internet and Direct TV services. By now, I only used internet and when I asked for the Direct TV packages that they have, I requested an email with all the information about it and today is the day that I don’t have it. It’s had been 2 weeks since I asked for it…
I had to place a good review after a month pass my service did shut off on my box with an error due to maitanance but that just happends so its ok i understand but as soon as i called they were proffesional and curtious i appriciate the …
I have read these reviews and I have to say I disagree with them. I’ve had them for two years and they have always handled every issue quickly and professionally. I know most people don’t write reviews when its all good but they definitely don’t need a 1 star rating.
By far the worst service provider I’ve ever come across in my 50+ years. Their billing is a joke. No one answers the phone. I have the same problem every month where they are supposed to just charge my credit card, but every month they manage to screw that up. What a bunch of idiots…
The absolute worst company hands down. Not only can you not have anyone answer the phone calling non stop for 2 days straight; but they are incompetent beyond belief. Because of them I cancelled my direct TV and headed over to ATT
This is the absolute worst service. It’s constantly going in and out. We’d switch but they’ve got some stupid arrangement that makes them the only provider available here. Which is completely ridiculous considering I live in Los Angeles. It …
multiple outages per month. customer service places you on hold frequently and the staff seem unaware on how to help customers. Do NOT choose them as your carrier. Yes, their prices are lower than most, but you get what you pay for. Absolutely terrible.
Worst customer service in the planet. I called Angelic to tell her about the internet outages and she yelled at me and was rude to the core. Angelic that works night is an example of unprofessionalism. Don’t waste your time with these good for nothings
Been in I.T. for 25 years. Put in a call for slow bandwidth, tech came out and said he’d update me when he’s done. He reset the modem and wireless passwords, didn’t tell us what they are. Didn’t fix the bandwidth issue. Didn’t call me and wont call me back. Worst service possible.
Shirley is the bomb – end of story! One can never have too much money, but money cant buy happiness; nor can it buy a reliable service, BUT with Shirley she can make it happen for all of us that call Touring home.
One star is one too many for this organization. First, they are anything but smart, their customer service is abusive and biased. Their servives is the worst on the face of this planet. They offer services only in places they have no …
Ryan was incredibly helpful! Being the non tech savvy person that I am, I’m sure the questions k asked Ryan seemed trivial… but he was kind, patient, and able to help me with the issue I had at hand. Thank you!..posted 5/7/2020 …
Very pleasant staff who helped us schedule a technician to come out and help us with our internet issues in our entire building! Thanks for all you help, Catsie and Eric! 🙂
Finally someone at consolidated smart system that knew what she was doing. Here name is Alieagha (im sure I misspelled it) from Washington State. She did a perfect job. She was professional, articulate, knowledgeable and amiable. Thank you …
l called in and was not sure what was going on a very nice tec named shymikica listen look ever thing up gave me a idea on what might help very nice a real pro gave me a ticket number and made sure it work shes good thank you
This is the worst service i have ever encountered. They “UPGRADED” the service after an outage on christmas weekend. They did a temporary hack job: their service went down and never got it back to how it use to be. They disabled my …
This is the worse service ever!!! Beware, my apartment is contracted with this horrible internet company, and I just moved here!! By law I can break my lease since I work from home! Just been a Problem and hassle all around! Word of advice, don’t sign a lease till you know who your internet provider is.
Garbage company, internet can be down all weekend and they don’t even offer any credit or savings off your bill. Not to mention they charged me for 5k service despite that it’s not even available in my building. Stay away.
Absolutely the worst company I have ever been forced to use and the internet provided is very poor, the customer service is awful. Experience number one, I called last year because of connectivity issues, I was told the tech would be here …
My wife and I are surprised by the bad reviews. We ordered it on a Monday and it was installed on Wednesday afternoon as promised. We got the 100mbps speed and just this morning tested it through Ookla Speedtest and my iPhone clocked …
shockingly bad…. the thing is they will offer you 200% of att broadband speeds for 2/3 the price. however the service is shotty and drops are frequent. customer service and maintenance is all sub contracted so any reasonable request or question is useless. you will get 120 down and 20 up at least , but it wont work every day
Field Service Tech Sammy Hendrix was professional, personable & polite. He answered my questions & quickly & efficiently completed installing my Direct TV service.
Easy to order by phone. Lisa was terrific! In spite of an intermittently staticky connection she processed our order for cable and internet with great patience and clarity. Thanks Lisa!
they charged $200 for a modem that wasnt returned when it belongs to the leasing company of the building we moved out from and a consolidated rep TOLD us to leave it there. Poor business and terrible operation and customer service.
Worst experience I’ve ever had. Everyone from Raul to Manuel have no idea what they are doing and provide horrendous customer support. Do not believe them when they say they can get a technician to your house in 48 hours – 2+ weeks! The …
This is probably the worst company I have ever dealt with (worse than parking enforcement!!!) – they are rude, treat customers like crap, overcharge for their services, miss appointments (and then blame it on residents – and yes I do keep, …
As someone who uses the internet heavily for school and such, I was quite disappointed to learn that upon moving with a friend in Lancaster, CA, internet was provided by Consolidated Smart Systems, and they have a monopoly on the apartment …
Catsie was THE BEST! We had a unique problem, even according to her experience, and she stayed with it until it was resolved. In addition she was pleasant. Thank you Consolidated and Catsie!
Easily the worst company I have ever ordered internet from. The apartment complex I live at only has these guys available as internet options and they are the absolute worse. My internet blacks out literally several dozen times a day and I keep having to reset my modem each time.
Worst ISP I have ever dealt with. It takes at least 30 minutes of waiting on hold before I even talk to a rep (not kidding. I’m at 32 minutes as I’m writing this). It hasn’t been 2 full months of service and Ive have my service drop over 10 times. I would not suggest this to anyone.
It’s 12am, your internet is down and you need to do something online that is business critical. No worries, you’ll just call your provider and they’ll fix it. Easy! Except CSS are closed. Not even an network operations center who can help …
Is Zero Stars an option? Because that’s what they deserve. Their ONLY option for internet is AT&T DSL. D. S. Freakin. L. You know, the internet we had back in the ’90’s? That DSL. And it’s still that fast. …
I give this company 0 stars but you have to click at least 1 star. They give Direct TV a black eye. There is no need for a 3rd party company that can not even answer the phone. Today when I call them because my service is out because of …
Writing this review from my phone because my home internet is ALWAYS out. I don’t go a day where my service doesn’t drop out at least 3 times. Wish we could go with a different ISP but of course they have a monopoly in this area. Another …
I had rented a fridge from CCS and returned it, everything seemed ok. I then noticed that they had charged me again the month after I had returned it. After calling and requesting a refund they told me I would have the money back on my …
Kudos to Lisa who immediately contacted her supervisor, Jennifer Wolverton, to solve the immediate refund. This was Wednesday and my refund was in my bank Thursday morning!
Outstanding Service!
This company is full of liars. Technicians dont show up when “scheduled.” When you call just to verify your appointment you are given contradicting information. Today was the FOURTH time I called off work for them to come fix my broken …
Horrible service. I overpay greatly in one of their “High powered properties” and get a 1/6 of what i pay for. Wait until all these nice reviewers are 3 weeks into their service and it’ll be a different story. Bandwidth fluctuates so much …
When I moved into my new apartment in San Diego, Tyler was very helpful in getting my internet set up and answered all the questions that I had. He even gave me a free first month! Would highly recommend!
THEY ARE THIEVES !!!!!!! DO NOT EVER USE THEM . DON’T FALL FOR THIS . TERRIBLE CUSTOMER SUPPORT . LIERS. I canceled my account 99244138 on Dec 22, however, THEY C $44HARGED $44.04 on my credit card Jan 8 for January services. I have called …
Shady 3rd party direct tv provider. if you can try order your service online. DirecTv doesnt charge an install fee. I had to go through this company from my apartment. No other way. they charge additional fees after install. stay away if you can
A few months ago, we switched our phone service from Frontier to Consolidated Smart Systems. We have exactly the service we want, with expert installation done by Donavan…all with a saving on our monthly bill!
The worst possible company ever! They blame everyone around them, these thieves literally said our line wasn’t connected. Really?! I won’t even check that but the fact that only their customers have no internet AGAIN at the MEDICI didn’t …
PLEASE whatever you do, if it is possible PLEASE stay away from this company!!! My internet had been out since Friday May 8th, 2015. I called their company and they told me a technician would be out on Wednesday, between 9am-1pm. Well I …
I wish I could give them no stars I hate hate hate this company bad consumer service they hang up allallt calls they say thell call me back they never never do i asked to talk to a supervisor and them said they were going to call me and …
They don’t reply to service requests and the internet only works half the time. Had to update my review to 1 star because they have been charging me for a month after i cancelled my service.
This team is Great. Customer service at #1. I had a good time talking to one of the customer service representative ALEIGHA. She helped me with all my questions/ concerns and was very helpful in guiding me next steps to be taken.
If I could give no stars I would. So to start all of this we moved into an apartment complex and got set up with Cox. Everything was fine. My boyfriend happens to work for Directv so he can get their services discounted. Well we were only …
I would give them zero stars if I could. The service is absolutely terrible. Unfortunately because we live in an apartment complex they are our only option. By far the worst of the worst. I can’t believe direct tv allows this company as a …
I had Catsie as my representative, she was so personable and knowledgeable to speak with and walk me through everything! I’m pretty excited to try the service! Thanks catsie for being so awesome and taking me as your last call.
I called to get internet hooked up. A customer service representative named Shirley helped me pick out the best package for me. It was fast and easy. She was very helpful and nice. Great customer service
Should you stand at a crossroads in life where one path leads in the direction of being at the mercy of consolidated smart systems for your internet access, and you come here seeking intel on past customer experiences with the company, you …
This is the worst internet service provider so far. On every long weekend the service is down and of course no internet. On every weekend the internet slows down. We recently upgraded the speed from 2Mbps to 30Mbps as they said their system …
THIS IS THE WORST INTERNET COMPANY AVAILABLE DO NOT USE THEM.
Internet service didn’t work properly for months, equipment didn’t work. Then when I cancel service they charge me $200 for an equipment fee (AND IT WAS BROKEN …
The only time I had to contact this company was to close my account due to a move. The customer service is high quality. Catsie made sure I was taken care of, and was very personable! Would use again in a heartbeat.
Beware of the bad business practices being done by this company. Not only do they have a 30 day cancellation notice hidden in their terms and conditions, but they charge you for ALL BILLS GENERATED during the 30 day cancellations period. …
WORST EXPERIENCE I have ever had with any company!!! I would have given them zero stars if I could. They have illegal practices and like everyone else stated, overcharged me month after month. I would have to call monthly to have them fix …
Customer Service Representative Shirley Was AMAZING. Made everything so simple and easy to enroll. Thank you so much for your patience, your knowledge, and your friendliness! Customer service was OUTSTANDING!
Customer service is not a priority for this company and when I asked for the manager, (JULIO GONZALEZ) came on the line and it’s the same old tune as he too could not and would not provide a customer service. …
Have their services with apartment complex. Had couple small issues over 6 month otherwise all great. Great speed, no data caps, fairly quick service.
And their are not Comcast to rip you off for nothing. Recommend
I wish I could give zero stars. I’ve never had a problem with directv once until I moved into an apartment complex that forces me to use consolidated smart systems. My internet and television has gone out three times in the first six weeks …
They deserve ZERO stars. You may think that internet service providers or DirecTV providers are all pretty much the same. They are not. Do yourself a favor, avoid apartment communities that have exclusive provider agreements with …
My 92 year old mother really wanted to see the final season of famed L.A. Dodger announcer Vin Scully but Dodger baseball was not available on DirecTV. I felt that it may be getting near my mom’s final season as well and I told her I would …
We have Consolidated Smart Systems in a apartment community that I work at in Mesa, AZ. I have to say that George our tech is ahhhmaazzing (amazing)!!! He always is cheerful and has a smile on his face, he is here for us whenever we need him. Consolidated you have a good one here! We love our internet and cable services.
Sammy Hendrix has serviced our Directv system several times. He’s really a nice guy, very professional, always on time, and ALWAYS solves the problem. He has to be the best technician you have. Thanks!
I recently moved into a building where I am forced to use Directv and as a result forced to use CSS and it has been the absolute worst! It literally took 5 phone calls to just get my service set up! I waited 40 minutes each time to speak …
Veronica, one of the customer service persons, was not only rude but condescending when I asked her to find out what the ETA was as to how much longer before the service tech would arrive. In fact, she proceeded to tell me she was not …
If you miss a payment they will shut down your internet until you pay a reinstallation fee which is 50 dollars. Don’t deal with them unless They’re you’re only option and even then I wouldn’t trust them …
I’ve never heard of this company before but I like the pricing I like the speed and Erika, who helped me, was very knowledgeable. I’ve gotten the first month free. I’ll come back and update this review once the trial is over but so far it’s good.
I give negative -10 stars! But forced to click at least 1 star to post this review… I called DirectTV to upgrade my 2nd receiver to HD receiver, they said they would ship it to me no problem. Then.. after looking up my acct, they referred …
I have nothing but good to say about this company. They are a directed internet supplier for our apartment complex, and I read all of the really bad reviews before we signed up for internet and was not looking forward to working with them. …
I wish I could give negative ratings. But I want everyone to know. This is the worst company in regards to customer care. They charged me even though I closed my account as they had my credit card number saved on my account. When I called …
A 10 day waiting period for a field tech to come out is ridiculous! This world runs on internet right now. We use it to work from home, do school, and have entertainment. They promised “Ready to Go” Wi-Fi and it will now take 10 days.
This is the absolute WORST bunch of degenerates I’ve ever had to deal with. They have a monopoly set up with our apartment building so we’ve actually been forced to use them. First of all, it took them 3 weeks to get our DirecTV service …
0 stars. Been living at apartment in Long Beach for 3 months and I have to say that internet outages are frequent with Consolidated smart systems. I would not recommend this company to anyone due to the fack they do not have adequate performance measures in place to ensure they are giving customers good services.
I called CSS to get an update on an added service. The IT tech was super helpful and went above and beyond to get the requested information. I appreciated him solving my request and going the extra mile.
Consolidated Smart Systems provided me with one of the best fiberoptic internet services while I was living in Downey, CA. My internet was always ready and fast. Catsie is one of the best customer service representative at CSS.
I had a billing issue today. I was ready to wait on hold fo speak to someone. My call was answered right away by Aleigha. She was amazingly helpful with a complicated problem. She researched every pathway to solve the problem, then …
They lost my Credit card Information in December and didn’t reach out to me until March 22nd. Left a voicemail that I could not understand. Actually thought it was a scammer trying to call me. Finally after looking forever they find my …
I recently moved into a building in DTLA and on arrival my Internet was already set up with a program called Instant on. First I was confused but the leasing staff gave me a contact information for Tyler. After speaking to Tyler he was …
Shirley at Consolidated is the best! She provides great customer service! She is extremely friendly and will follow up to make sure if there is an issue, that it is resolved in a timely manner.
How is this company still allowed to conduct business. Look at all these horrible reviews. Unfortunately my apartment complex only has them as an option. I am working to change that and get spectrum somehow in here. Internet is so …
Worst customer service, always issues with service being down but they are real quick to slow down your internet if you are a couple days late and real, real quick to charge you a $50 reconnection fee without even telling you that you are …
They re not the worst internet service provider, they re the worst company by far. I never write reviews but be sure that even their customer service reps dont know what they re talking about. They re there to steal your money with their …
I was extremely impressed with Sammy, the Field Service Technician who installed my satellite dish and the great service and professionalism he provided.
I worked for technical support for internet service providers across the country at a third party on the phone company, and these people at Consolidated Smart Systems are the worst of the worst from all the providers that I offered support …
Called about my internet being out after only having it for 50 days. I paid for my own modem, therefore they said it will be $100 to have a technician to come out and figure it out. I told them many times it is not hardware based. I know …
My Customer Service Representative Victoria was amazing! She made sure to go above and beyond to help me get set up. Thanks for all your help Victoria!!
Don’t be fooled by the seemingly low prices. You may compare their rates to competitors and be fooled into thinking they’re the cheapest. They have a way of surprising you with hidden fees that they tell you about at the last minute, when …
We recently joined Consolidated Smart Systems pilot program for their new Super Pods. We have been working from home for the past 7 months are our internet connection and WIFI signal would fade in and out in certain locations of our house. …
This company sucks! there is absolutely no service, they just make pre-contracts with some buildings and force residents to pay certain amount of money, for absolutely nothing! I was living in 1200 Riverside Dr. Apts in Burbank and …
Had a great experience with CSS! The call center rep Catsie even walked me through the online process over the phone and I got my online username setup and bill paid right then and there. Even got autopay started. Really a good job from CSS
This literally the worst company ever, so many outages especially during rain or bad weather, and one time after an outage for like 3 days i called them and they said it’s my modem. (i use my own equipment) i went and bought a new one and …
I have had a number of complaints regarding this service. With the number of shut downs of wifi due to technical difficulties, I got fed up and wrote a letter to my apartment complex complaining as this is the online wifi provider we could …
I live in a gated community serviced by CSS. We have a bulk DirecTV contract with them.
Few months ago they forced me to buy Genie HR54 and Genie mini 4k because their …
It’s great that the owner is responding to all these posts with positive comments and helpful intentions. However, that doesn’t change from the fact that the staff he/she has under him/her is really subpar. I’m only giving 2 stars because …
This company is a joke. They’re either undermanned, don’t give a damn about customers, or are thieves. They recently billed me for 2 months of service at one time with no advance notice, because of changes to their billing system that …
I have been a customer with consolidated for about 10 years and I have always found them to be helpful. They are very quick to respond with any issues I have had. Especially Shirley she has been so great and she really cares about the customer.
Absolutely the worst company ever. I have my account set up on auto pay and payment went through on the 1st of January 2019 as it has every month. I get an email saying my account is past due on the 5th. I look at my bank statement and …
I wish It were possible to give them negative stars. I live in Santa Clarita and they are in charge of my satellites. My building completed repairs on my roof and removed all of the dishes and told me that CSS would replace the dishes. …
Take all of these reviews very seriously. I rarely take time out of my life to write a negative business review…but this company is horrible. And I promised them I would let people know. I can’t think of a worse customer service …
If I could give no star to Consolidated Smart System, I would. The company doesnt not deserves the 1 star. Dealing with them is a nightmare. Please..please i beg you. STAY AWAY from them. Their lack of EVERYTHING will make you cry out of …
Very pleased with the service we received today moving our satellite dish. The company provided quick appointment. Sammy H arrived right on time and within the hour we were back on. I recommend highly.
I too read several negative comments that are not the same experience I’ve had. Yes there have been outages, as is the case with every ISP i’ve dealt with. Consolidates isn’t perfect, but their service has been more reliable and consistent, with more accessible support that I ever get with Spectrum.
Consolidated Smart Systems provides the worst customer service I have ever experienced. They are non responsive, irresponsible and incompetent. I moved into my building in Beverly Hills in March 2016. Since this time, 15 months ago, I have …
After reading the reviews I didn’t believe anyone could be that bad. But this company proved that they are just as bad as everyone said. After experiencing the bad service for myself I scheduled a disconnect for a future date because I …
Shirley, Eric, and Albino have been amazing. Anytime I have an issue or concern, they’re very responsive and quick to address the problem. Each of them exemplify great customer service and I truly feel appreciated. They are all highly knowledgeable and I trust the information that they provide to me.
would give a 0 star if i could. complete trash. my boyfriend just called to ask why the wifi wasn’t working & they said “power outages” and hung up. on top of that, never received our free month of wifi. i’ve emailed them countless times & …
They are garbage! After you leave a message with whoever answers their phones, they NEVER call you back. After my service was out for 7 days, the technician was a complete NO SHOW on the day they were scheduled to fix my service. This is …
Our configuration is rather confusing and gets a little technical, but Catsie hung in there with me as we brainstormed the issues. She came up with an excellent solution and worked around the six televisions in our condo that confuse all of us. She was patience, responsive, knowledgeable and professional.
Terrible experience altogether. The ADSL modem provided for lease was basically non-functional and not at all configurable (even just to run in bridging mode). After a series of terrible conversations with a “customer support” person who …
I live and work in an area that demands excellence; where technology is a matter of every day life or so I thought until I moved into a property run by Consolidated Smart Systems. There idea of prompt service leaves a lot to be desired as …
This company has been sending my husband and I bills after we called in the month before that we would like to cancel service. Afterwards, we moved OUT OF THE STATE and kept getting bills. I called again and they said it was an error and we …
This is likely the worst internet service provider you will ever come across. The internet service provided was intermittent (only worked about 25% of the time) and slow (despite paying for higher speed internet). No matter what they …
To be honest the services for my particular building wasn’t great as it went out frequently when i did have them, that being said at least the customer service is always great and very informative especially if you speak with James. …
This company by far has the WORST customer service. They scheduled an installation date to come set up my cable and internet service. I waited an entire week and no one ever showed up. Not only did they not bother to call me to explain why …
If you value your time, do Not get service with these scummers! You will be on the phone with them for hours and they will promise you that they will solve your issues while in reality they wouldn’t even input your request in their system. …
This company has consistent outages and no procedure for address customer complaints. Employees are rude and not helpful. When canceling my account I asked for a invoice that stated my account was at a zero balance (for my own records). I …
This review would not be this high if it were not for Shirley Widdershoven. I was having issues with billing and was referred to Shirley directly from the leasing office. Shirley was able to expedite my question to whom ever it needed to go …
We are an Apartment Complex in Phoenix that experienced a horrendous change over from one ownership to another. During this time Consolidated Smart Systems was a real life “life saver!” Elias is just incredible! He always made himself …
Sammy Hendrix was very professional, thoughtful, courteous and set up our service where there had never been cable before. Was definitely extra work for him but he did a great job.
By far the worst ISP I have ever seen. Does not give credit for their outages less than 24hrs in duration which occur monthly. On occasion; have been refused when requesting a supervisor. Scheduled call backs do not always happen forcing …
Victoria at Consolidated was awesome.
I had a complicated problem with a DirecTV screw up. She got a hold of them and stayed on the call with me until it was resolved.
DO NOT USE THIS COMPANY FOR ANYTHING! CALL DIRECT TV OR CENTURY LINK DIRECTLY. Terrible company to deal with. The customer service rep I set my service up with failed to set it up correctly so the appt did not even get scheduled. Took a …
This company sent me an impending disconnection notice with a 5 day grace period. Literally two days later, they disconnect my internet 3 days before they said they were going to. And then they wanted me to pay a re-connection fee! I agreed …
Shirley, The Account Exec that help me out was very knowledgable, courteous and provided great customer service. She provided me with her direct phone number and was available to answer all of my questions. She followed up with me on some …
If there was a zero star I’ve would give them just that. They are a scam, they just broker for internet/TV, your service will still be provided by local Charter/Spectrum or DirecTV. …
I have been using Consolidate Smart Systems for almost three years. The community that I live in has a dedicated sales representative who is amazing. We contacted her when we moved in with her direct cell phone number. it was SO MUCH …
The service started out great but then I started having issues with it disconnecting everyday. I ended up having to cancel because of these issues but my customer service rep Shymicka was wonderful.
Shymicka was a big help for me when I needed an extension on my bill she took her time to help me solve the issue and for that I’m much appreciated by her service she has great customer service skills.
THIS IS THE WORST BUSINESS I HAVE HAD TO DEAL WITH. I was being charged to lease a modem that I did not have. It took 2 months and about 10 phone calls (this is not an exaggeration) to get them to refund the money they had essentially …
Off to a great start… Shantay was the best! I really appreciate her looking into the issue for me and seeing what they could do to help me get started with their internet service.
Service sucks, technical/customer service sucks! Post on the apartment website not to sign up for Consolidated Smart Systems though apt refers. Only reason anyone connects with this service is through apartment managements since they get …
Had a lot of issues with the internet being spotty during peak hours for all the apartments in our complex who used CSS, which lasted for over two weeks. We also had an issue where we were constantly receiving bills from Direct TV even …
Kiesha at Consolidated saved my sanity. I live in a condo and several of us have been having tech problems. I was on the phone for 40 minutes talking to various reps and tech support people at other places (DirecTV, the head office of …
There is a reason why Consolodated Smart Systems have such a bad rating. I became their customer more than a year ago and they took my card information to set the autopay (it’s their requirement). In two-three months they stopped servicing …
I love Consolidated Smart Systems! Erika is the best! Even though I caused my service problems, she was patient and kind and walked me through the solution. I am so grateful they have locally based support. Best Internet service ever!
Literally the WORST internet company that I have ever worked with. Century link, although promoting speeds much slower, has far smoother connections and the speed feels much faster. After the first month, CSS charged me 10 dollars more than …
The fact that there are so many 5 star reviews and their score is still low should show that no matter how many fake reviews they add, the truth about the terrible quality of their service will still prevail. By far the worst quality …
Stay away from them. I work from home and need the internet but the connection constantly goes out and this time it has been out for 4 full days and it takes them a week for a technician to come out. I told them I work from home and that I …
I am in the process of suing this company. Do not get internet service with this company! I have had problems with my Internet the entire time I’ve lived in my apartment and they did nothing to remedy the situation. The internet constantly …
I am very impressed with Consolidated. I am always nervous when it comes to my interent since I use it on a daily basis for work and school, but haven’t had any big issues. If I do, which had a small problem with billing, Shirley was always …
the absolute worst internet service I’ve ever experience. Had better internet service in third-world countries. I can’t grasp how Consolidated Smart Systems offers service in Los Angeles and can’t offer reliable service. Every single day, I have to deal with a temporary outage.
Do not use their service not even if they offer you 60 days free service. Even FREE is too expensive you’ll regret it. Where we live we don’t really have any other options (got a leasing contract) so do the math. As a tenant this company …
Trash company.. This modem was in my unit when I moved in with a free sign I tried it out, the service was horrible I canceled the service and was charged $75 before the free period was over I did get that back after calling. Now I’m …
I called about upgrading a receiver and I must say that was the best customer service I’ve ever received from a cable/satellite provider. Catsie was very professional and really helpful with the whole process and very friendly.
I have decided to change my Internet, TV and phone provider and chose Consolidated Smart Systems. First of all, the representative was sensation, smart and most understanding and easy to work with. I explain my data needs, and we together …
I love this company! They are 100% professional all across the board. Starting from Shirley (the customer service representative), to the technician (Albino). I had just moved into my new place and was in need of internet and cable right …
I have had Consolidated Smart Sytems as my internet provider for about 3 years now. The quality of my signal has improved as has their customer service over those 3 years. Shirley W. In particular has been very helpful when we added to our equipment as a surprise for our daughter’s Christmas present.
Castie did a wonderful job! It was also so simple to fix the problem. In the meantime she set up an appointment just in case the problem wasn’t solved. I just had to disconnect two things and wait until things connected again. It was …
I was impressed with Erika, my customer service representative. She was very patient and didn’t rush me into making any decisions until I was comfortable with all the information regarding the various plans and prices that was available to …
Christian was very helpful. He found my apartment complex’s discounts for me without me even knowing they existed too. Very easy to understand too, explained my options and was very no-nonsense about the terms. Zero pressure, zero sales. I …
My conversation w your operator was amazing. She was knowledgeable, polite and kind. The set up was swift and the conversation was upbeat like her great attitude! Thank you and we are looking forward to using your service. Henry & Barb
The service was fast to set up and easy to understand. I was moving and needed internet on the same day and Shirley was able to help with any questions or concerns. She even texted me and got me same day service. The technician Jerry was a …
Horrific. Got new CC tried to login and update card on file. Their customer password reset isn’t working. They cancelled my service within a week. We called and put a new card on file. Service is down for 5 days, next available tech in 7 …
Great internet service. I’ve been using Time Warner which is now Spectrum all of my life and had a lot of wifi/intermittent internet issues at my new apartment. I even upgraded internet speed but it did not resolve my problems. I …
I was attempting to order DirecTV service only to find out this was only possible via Consolidated Smart System. Keisha did a magnificent job helping me through the entire process. She is to be commended for her extraordinary patience, kindness and professionalism.
This is a review of CSS customer service. Today I had to speak with customer service for the first time because I forgot to pay my bill and my service was disconnected – my fault for not paying or checking my email. It’s been quite the …
I have never been able to reach a representative within 15 minutes or so, but the callback feature works well. Keisha was very helpful setting up my new service, asking many questions to determine my needs. Although the call took an hour, it was time well spent.
I recently switched over to Consolidated Smart because they were running a promotion in my building. Other than a few small stumbling points (mostly, it was a bit of a hassle to get a dedicated IP address to unblock incoming ports, but they …
Catsie did a great job stepping me through the process of DirectTV setup. She candidly reviewed expected charges and outlined the options. I’ve been impressed with the Consolidated Smart Systems team and their willingness to help.
Your company is blessed to have Sammy Hendrix as a tech! I had an outage and Sammy quickly responded and fixed the problem! He is very professional, courteous, and honestly if it were not for Sammy I would not be much of a fan of …
I am a property manager for an apartment community in Mesa Arizona. We work with Geroge Centeno. He is always available for the office staff and our residents. He always enters our office with a smile and is happy to help! Residents appreciate his hard work!
The customer service that I got on this particular service call was excellent. Aleigha was the customer service agent I spoke with and she was very friendly and helpful. Eric, the service technician, called before coming the next day and …
Zac at the company helped me set up new service today. I was so concerned about everything going right because I work from home and needed my internet installation as soon as possible after my move. Zac made the whole procedure go smoothly …
I live in a Menlo Park condo and and Axel Robles has been our service provider for many years. From experience he is a gold star employee for Consolidated Smart Systems – I only hope Consolidated truly appreciates what a great employee …
I initially chose Consolidated Smart Systems as my internet provider because their packages were by far the most economical. I eventually decided to switch to another provider because the internet service was spotty at times and outages …
As a client of Consolidated Smart Systems we’ve been very happy. I’ve work mostly with Tyler who’s prompt and accommodating. Great service and professionalism.
If I could give them one star I would. My remote control broke after having it for 7 years and direct TV told me I had to contact consolidated to get it replaced. They tried to charge me $25! I asked for a manager to call me and still …
I have had this service provider for about a year now and I can say that without a shadow of a doubt this was the worst internet I have ever had. Never once did it reach its advertised speed. The internet went out on a weekly basis for …
Kimberly was very helpful with setting up my account. She also was able to schedule my appointment within a couple of days to have my service set up .Other companies normally take weeks to get you set up.She was a pleasant and knowledgeable person to talk to as well.
I was having a reception problem and Nick personally reached out and made sure the problem was resolved. They installed a new, expanded system over the old one from 2 1/2 years ago.
My 300/30 coax internet service in the PHX area is plagued with serious performance issues during peak hours and CSS/Smartaira hasn’t replied to my support ticket, only closing it without any comment or given reason.
Cj call #149566
Cj was great and made sure I understood everything he said and offered and made sure I had everything I need and worked with me handling my call while I was …
One star is being very generous, I don’t think it will let you give no stars. This is the worst internet service going today. The wind blows one direction and it’s fine, it shifts and you lose internet for hours. If there is something you …
My apartment complex emailed an offer Consolidated had for 3 months of free internet with no install fee. Just the first months payment was all that was required. I talked with Keisha and she was really nice. She answered all of my …
Our apartment FINALLY upgraded the internet from 10 mbps to CSS and we am SO excited. We’ve never had their internet before, and as far as customer service goes, Catsy and Zach have both been super helpful. Their staff are very friendly and …
Awesome customer service. Representative Zac is super helpful and patient with my questions. There was an issue about the modem that could not be resolved over the phone, but they immediately scheduled an in-person inspection service for me. Very happy with the communication process.
I have not had service since Jun 26. 2021. As if this writing it is July 19 2021. It seems impossible to get a tech to service me, due to the fact I had at least 3 appointments that cancelled or never showed up. The company says that they …
Consolidated Smart Systems is a less than stellar Internet Service Provider. I have had them for ~4 months now and am constantly faced with service disruptions. …
Called them on a Thursday, they said I’d be hooked up by Tuesday from 8am – 1pm. Tech will calll when they are 30 minutes out. I work Tuesday off my phone’s data plan. 1230 comes around and instead of the technician telling me they are on …
I had been without Direct TV for the past two weeks and the third party that was supposed to be handling our complex was moving us to another company. I did confirm that we were being sent over to Consolidated Smart Systems and after I …
They’re certainly not a big name company but that’s been for the better. Great customer service (thanks Catsie!) for feature necessary for work from home jobs. Internet speeds are great, around 800 on download and 300 on uploads with our own router. No complaints.
After using the service for about 3 months, no issues. I was a little skeptical because it was pre-configured with the apartment I’m renting, but its works great. Was able to work with the service and customer support team to get my work from home needs met.
I switch internet service due to an increase in billing and Smartaira more than doubled my speed for less than Spectrum was charging. Installation date was set for less than a week with a 30-days free. Shantay provided great customer service, was quick, and polite.
I am delighted and very happy. My customer service person was Cassie and she was AWESOME. Right from the start she was professional, really knew everything I asked, was personable and warm (like talking to a friend) answered everything …
I had Consolidated Smart Systems come out to replace my HD DVR receiver. The service tech was Vincent Viola. He did an excellent job spent time to get the receiver up and working. He was a very good technician this is the second time that …
This is the worst internet company I’ve ever dealt with. Regardless of how many times you tell them you only get paid at the beginning of the month, they take money out of your bank account without regard if they bounce your account. …
Keisha was an absolute joy to work with. She was attentive, understanding and very responsive to getting me an appointment with a technician. I cannot say the same thing for the early hours service technician I had very early this …
T-Mobile’s customer service is a pretty poor experience getting transfer from rep to rep but at least their policies make sense whereas today I had to scream at a supervisor to turn my internet on however he was not able to go ahead and …
We have had to call in multiple times for office phones not working. Their response as of late has been suggesting that we just switch to a different provider. Seems counter-intuitive to a good business model.
Perhaps being held hostage over a questionable internet/phone/cable contract my building made 30 years, leaving my building NO other option but service but this one – which is why I added a second star. All in all, unimpressive: spotty service. I have the radio on or my fire stick. One thing at a time & it’s still lagging.
Love working with smartaira! I have been working with Shirley for a little over a year and her customer service is amazing. Always a pleasure to speak with her!
I had an excellent experience setting up service with Smartaira. Leah went above and beyond: she not only helped me select an internet package that suits my partner’s and my work from home needs, but she also connected me to a trial offer …
5 stars so far. Leah helped me get an account set up over the phone. She was extremely kind and helpful. In addition, she was very knowledgeable and personable. Great experience!
George was so helpful and professional!! I would definitely recommend them to anyone. George took the time to explain things to me and walk me through what I needed to know. He set up both of my TVs and made the process so simple! I am a very happy customer! 🙂
Shirley and Nicole are the best! They have helped me out when I was having issues with my internet! I can’t thank them enough they went above and beyond for me, and I really appreciate it. I highly recommend this company!
I made a review before and I deleted it thinking my issue was resolved. It’s not, signal isn’t being reached throughout the apartment. They sent the same technician twice, who the second time did not seem happy that he had to come back and …
Catsie was very friendly and very efficient with helping me set up my internet! She was informative and answered all the questions I had.. great customer service!
Tyler’s the man! He helped set me up with internet quickly and seamlessly upon moving in to my new building. He even hooked me up with a free month!
People are good but the company’s internet service is terrible. Frequent shut down and slow recovery. I would not choose if I had another choice.
Alex went above and beyond to get a service tech scheduled for me. Juan (the tech) was professional and friendly. I appreciate the great customer service. Thank you.
Tyler and Ryan were both very helpful. They both made this a smooth and easy process to set-up internet and Direct TV.
Fast speeds at best price; there were some outages here and there but nothing uncommon and they communicated clearly about resolving; usually was a building issue and not them; was easy to cancel as well
This is the worst company ever………Customer beware they’ll overcharge you….worst customer service ever. Charged for 100mbs ….got maybe when it worked 10mbs. the best thing that could happen is that they go out of Business……..A real crappy company….. Filing a complaint with the State Consumer Fraud Agency………
constant outages and breakdowns. Wonder how they even operating as a business.
You only use this service if your building signs a contract forcing you. Out high speed internet goes down constantly, calling in to repair is a nightmare.
Just set up my cable and internet, Shirley assisted me and was wonderful. She was very thorough and was able to answer all of my questions.
Live in an apartment complex where they are the service provider for the whole complex (more than 300 apartments) and the internet is down multiple times a day for more than a week now. They can’t seem to figure out why its not working even after testing for all this time.
thieves they claim to give 7 day grace period for bill, then charge $50 “reconnection fee” on the 7th day, then that’s 6 days smh.
My connection was lost on Monday morning(4th March) I called up the help desk and the issue did not get resolved and this loss if internet happens very frequently in my apparent I stay at the reserve I try to restart the router and try to …
Very good customer service. Willing to work with me to get higher speeds. No connection or modem fees also was great.
Thiago was a baller. Super helpful guy!! I wish there were more than 5 stars!
Absolutely worst over the phone customer service we have ever experienced. I am not cable literate and the agent spoke to me like I was being punished for not knowing how to name cables. He was incompetent, arrogant and sarcastic. Worst company ever
I have been so impressed with the service I have received. I have had such a wonderful experience with the technician, George. He is very responsive, friendly, and professional!
My Customer Service Representative ALEIGHA was extremely helpful and my install appointment was only 3 days away.
Wrost internet providers in USA . No 24/7 customer service , will took 1 week for Maintanence guys to reach home after putting a complaint . Don’t take this ever .
If I could give this company 0 stars I would. They have swindled me out of hundreds of dollars and everytime I try to log onto their online portal it does not let me. I have never experienced worst customer service in my entire life.
Catsie helped me, she was very kind, helpful and informative. Thanks again! So far im loving CSS.
Shirley, Eric, and Albino are a great team! Between the 3 of them, they are usually able provide assistance next day, and sometimes same day!
Victoria was outstanding, she went above and beyond what was asked to help solve the issue. I love this type of Customer Service.
Internet connection is ok at best. I suspected it for a while, but I actually caught them nerfing my connection speed using the google upload/download speed test. …
Gorge in AZ is a great tech! Our service is awesome
Catsie did a terrific job. Really appreciated her ability to get things set up with a great attitude. A pleasure to work with her. …
Really good internet! It’s pricey…but for $63 a month I am able to stream shows and it doesn’t lag at all. The internet speed is super high 🙂 Not sure why all the bad reviews but my internet is great! Been with CSS for 8 months now.
WARNING: UNETHICAL BUSINESS: Consolidated Smart Systems
I wanted to give zero star if I could. Yes, this is that kind of complaint. …
Horrible service. I’ve never had good service with them. They left me without internet for days. When trying to figure it out with a technician, the call was disconnected and they didn’t call me back. I had to be put on hold forever once again. So done with this company.
Horrible service since day 1 starting with overcharging my account and changing their policies to generate more revenue for them versus what Directv policy states it should be. I only put 1 star in order to make a review but they dont even …
After turning off my cable months ago because I was having trouble getting people to respond and being without cable for a week I decided to jump back in I called I talked to Shirley she walked me through every step did not make me wait on …
So I don’t know how the service is yet, but Shamika was very helpful and polite. She made the entire process very easy.
If I could give them 0 star, I would have to! The worst customer services ever! The person on the phone hang up on me and I could not do anything since they don’t have any rating system in place or provide any channel to file complaint. And …
Horrible service, horrible internet. I would NEVER RECOMMEND this company to anyone. The internet goes down multiple times a day and sometimes goes out for hours at a time. I have called customer service and all they ever tell me is they need to send someone out and have to charge me $100.
Victoria was awesome and very helpful. Looking forward to installation and having internet service in our new home.
Our company is very pleased with the quality of service provided by Consolidated. We have not had any major issues and with the minor issues they are very responsive and quick to fix all issues.
Axel was fantastic. He made getting internet access and TV the easiest part of my move. All their staff is very responsive and helpful. Absolutely fantastic service.
Connected my Internet service, 100 mbps and I am thrilled. Had Hughes for my internet service and they could never get it faster than 12mbps. I am a very happy client
They do not deserve a 1 star rating!!! All the 5 star reviews must be fake. They will charge you for a disconnection fee even if your service is not interrupted
We have used consolidated for a number of years Shirley is always very professional and expedites any concerns we have. We are very happy with her service and consolidated.
Very poor service. By the place where I live, I have to have this internet and Direct TV services. By now, I only used internet and when I asked for the Direct TV packages that they have, I requested an email with all the information about it and today is the day that I don’t have it. It’s had been 2 weeks since I asked for it…
George is awesome! When I moved in he went above and beyond and did my sound bar on top of getting my direct tv/internet done. Great service!
I had to place a good review after a month pass my service did shut off on my box with an error due to maitanance but that just happends so its ok i understand but as soon as i called they were proffesional and curtious i appriciate the …
I have read these reviews and I have to say I disagree with them. I’ve had them for two years and they have always handled every issue quickly and professionally. I know most people don’t write reviews when its all good but they definitely don’t need a 1 star rating.
Had some issues with our Direct TV error 721 and Catsie at Consolidated Smart Systems did a great job resolving the issue. Thanks for your help!
By far the worst service provider I’ve ever come across in my 50+ years. Their billing is a joke. No one answers the phone. I have the same problem every month where they are supposed to just charge my credit card, but every month they manage to screw that up. What a bunch of idiots…
The absolute worst company hands down. Not only can you not have anyone answer the phone calling non stop for 2 days straight; but they are incompetent beyond belief. Because of them I cancelled my direct TV and headed over to ATT
This is the absolute worst service. It’s constantly going in and out. We’d switch but they’ve got some stupid arrangement that makes them the only provider available here. Which is completely ridiculous considering I live in Los Angeles. It …
multiple outages per month. customer service places you on hold frequently and the staff seem unaware on how to help customers. Do NOT choose them as your carrier. Yes, their prices are lower than most, but you get what you pay for. Absolutely terrible.
Worst customer service in the planet. I called Angelic to tell her about the internet outages and she yelled at me and was rude to the core. Angelic that works night is an example of unprofessionalism. Don’t waste your time with these good for nothings
Been in I.T. for 25 years. Put in a call for slow bandwidth, tech came out and said he’d update me when he’s done. He reset the modem and wireless passwords, didn’t tell us what they are. Didn’t fix the bandwidth issue. Didn’t call me and wont call me back. Worst service possible.
Shirley is the bomb – end of story! One can never have too much money, but money cant buy happiness; nor can it buy a reliable service, BUT with Shirley she can make it happen for all of us that call Touring home.
They fixed their outage problem.
Internet has been solid and consistent for the last 1-2 years (2018-2019).
Nicely priced too. …
One star is one too many for this organization. First, they are anything but smart, their customer service is abusive and biased. Their servives is the worst on the face of this planet. They offer services only in places they have no …
I don’t know who keeps giving this Company a 5 star rating. My internet goes down every 2 weeks or less. One of the worst experiences I’ve ever had.
I have had to connect to internet through this company for more than 11 years now
I had no other choice but Consolidated smart system. …
Ryan was incredibly helpful! Being the non tech savvy person that I am, I’m sure the questions k asked Ryan seemed trivial… but he was kind, patient, and able to help me with the issue I had at hand. Thank you!..posted 5/7/2020 …
Very pleasant staff who helped us schedule a technician to come out and help us with our internet issues in our entire building! Thanks for all you help, Catsie and Eric! 🙂
Finally someone at consolidated smart system that knew what she was doing. Here name is Alieagha (im sure I misspelled it) from Washington State. She did a perfect job. She was professional, articulate, knowledgeable and amiable. Thank you …
l called in and was not sure what was going on a very nice tec named shymikica listen look ever thing up gave me a idea on what might help very nice a real pro gave me a ticket number and made sure it work shes good thank you
This is the worst service i have ever encountered. They “UPGRADED” the service after an outage on christmas weekend. They did a temporary hack job: their service went down and never got it back to how it use to be. They disabled my …
This is the worse service ever!!! Beware, my apartment is contracted with this horrible internet company, and I just moved here!! By law I can break my lease since I work from home! Just been a Problem and hassle all around! Word of advice, don’t sign a lease till you know who your internet provider is.
Garbage company, internet can be down all weekend and they don’t even offer any credit or savings off your bill. Not to mention they charged me for 5k service despite that it’s not even available in my building. Stay away.
Absolutely the worst company I have ever been forced to use and the internet provided is very poor, the customer service is awful. Experience number one, I called last year because of connectivity issues, I was told the tech would be here …
My wife and I are surprised by the bad reviews. We ordered it on a Monday and it was installed on Wednesday afternoon as promised. We got the 100mbps speed and just this morning tested it through Ookla Speedtest and my iPhone clocked …
shockingly bad…. the thing is they will offer you 200% of att broadband speeds for 2/3 the price. however the service is shotty and drops are frequent. customer service and maintenance is all sub contracted so any reasonable request or question is useless. you will get 120 down and 20 up at least , but it wont work every day
Field Service Tech Sammy Hendrix was professional, personable & polite. He answered my questions & quickly & efficiently completed installing my Direct TV service.
Easy to order by phone. Lisa was terrific! In spite of an intermittently staticky connection she processed our order for cable and internet with great patience and clarity. Thanks Lisa!
they charged $200 for a modem that wasnt returned when it belongs to the leasing company of the building we moved out from and a consolidated rep TOLD us to leave it there. Poor business and terrible operation and customer service.
Worst experience I’ve ever had. Everyone from Raul to Manuel have no idea what they are doing and provide horrendous customer support. Do not believe them when they say they can get a technician to your house in 48 hours – 2+ weeks! The …
This is probably the worst company I have ever dealt with (worse than parking enforcement!!!) – they are rude, treat customers like crap, overcharge for their services, miss appointments (and then blame it on residents – and yes I do keep, …
As someone who uses the internet heavily for school and such, I was quite disappointed to learn that upon moving with a friend in Lancaster, CA, internet was provided by Consolidated Smart Systems, and they have a monopoly on the apartment …
Catsie was THE BEST! We had a unique problem, even according to her experience, and she stayed with it until it was resolved. In addition she was pleasant. Thank you Consolidated and Catsie!
Easily the worst company I have ever ordered internet from. The apartment complex I live at only has these guys available as internet options and they are the absolute worse. My internet blacks out literally several dozen times a day and I keep having to reset my modem each time.
Worst ISP I have ever dealt with. It takes at least 30 minutes of waiting on hold before I even talk to a rep (not kidding. I’m at 32 minutes as I’m writing this). It hasn’t been 2 full months of service and Ive have my service drop over 10 times. I would not suggest this to anyone.
It’s 12am, your internet is down and you need to do something online that is business critical. No worries, you’ll just call your provider and they’ll fix it. Easy! Except CSS are closed. Not even an network operations center who can help …
Is Zero Stars an option? Because that’s what they deserve. Their ONLY option for internet is AT&T DSL. D. S. Freakin. L. You know, the internet we had back in the ’90’s? That DSL. And it’s still that fast. …
I give this company 0 stars but you have to click at least 1 star. They give Direct TV a black eye. There is no need for a 3rd party company that can not even answer the phone. Today when I call them because my service is out because of …
Writing this review from my phone because my home internet is ALWAYS out. I don’t go a day where my service doesn’t drop out at least 3 times. Wish we could go with a different ISP but of course they have a monopoly in this area. Another …
I had rented a fridge from CCS and returned it, everything seemed ok. I then noticed that they had charged me again the month after I had returned it. After calling and requesting a refund they told me I would have the money back on my …
Kudos to Lisa who immediately contacted her supervisor, Jennifer Wolverton, to solve the immediate refund. This was Wednesday and my refund was in my bank Thursday morning!
Outstanding Service!
This company is full of liars. Technicians dont show up when “scheduled.” When you call just to verify your appointment you are given contradicting information. Today was the FOURTH time I called off work for them to come fix my broken …
Horrible service. I overpay greatly in one of their “High powered properties” and get a 1/6 of what i pay for. Wait until all these nice reviewers are 3 weeks into their service and it’ll be a different story. Bandwidth fluctuates so much …
When I moved into my new apartment in San Diego, Tyler was very helpful in getting my internet set up and answered all the questions that I had. He even gave me a free first month! Would highly recommend!
THEY ARE THIEVES !!!!!!! DO NOT EVER USE THEM . DON’T FALL FOR THIS . TERRIBLE CUSTOMER SUPPORT . LIERS. I canceled my account 99244138 on Dec 22, however, THEY C $44HARGED $44.04 on my credit card Jan 8 for January services. I have called …
Shady 3rd party direct tv provider. if you can try order your service online. DirecTv doesnt charge an install fee. I had to go through this company from my apartment. No other way. they charge additional fees after install. stay away if you can
A few months ago, we switched our phone service from Frontier to Consolidated Smart Systems. We have exactly the service we want, with expert installation done by Donavan…all with a saving on our monthly bill!
The worst possible company ever! They blame everyone around them, these thieves literally said our line wasn’t connected. Really?! I won’t even check that but the fact that only their customers have no internet AGAIN at the MEDICI didn’t …
PLEASE whatever you do, if it is possible PLEASE stay away from this company!!! My internet had been out since Friday May 8th, 2015. I called their company and they told me a technician would be out on Wednesday, between 9am-1pm. Well I …
I wish I could give them no stars I hate hate hate this company bad consumer service they hang up allallt calls they say thell call me back they never never do i asked to talk to a supervisor and them said they were going to call me and …
They don’t reply to service requests and the internet only works half the time. Had to update my review to 1 star because they have been charging me for a month after i cancelled my service.
This team is Great. Customer service at #1. I had a good time talking to one of the customer service representative ALEIGHA. She helped me with all my questions/ concerns and was very helpful in guiding me next steps to be taken.
Terrible internet speeds, especially after they took over from Bluerim.
If I could give no stars I would. So to start all of this we moved into an apartment complex and got set up with Cox. Everything was fine. My boyfriend happens to work for Directv so he can get their services discounted. Well we were only …
I would give them zero stars if I could. The service is absolutely terrible. Unfortunately because we live in an apartment complex they are our only option. By far the worst of the worst. I can’t believe direct tv allows this company as a …
I had Catsie as my representative, she was so personable and knowledgeable to speak with and walk me through everything! I’m pretty excited to try the service! Thanks catsie for being so awesome and taking me as your last call.
I called to get internet hooked up. A customer service representative named Shirley helped me pick out the best package for me. It was fast and easy. She was very helpful and nice. Great customer service
Should you stand at a crossroads in life where one path leads in the direction of being at the mercy of consolidated smart systems for your internet access, and you come here seeking intel on past customer experiences with the company, you …
This is the worst internet service provider so far. On every long weekend the service is down and of course no internet. On every weekend the internet slows down. We recently upgraded the speed from 2Mbps to 30Mbps as they said their system …
THIS IS THE WORST INTERNET COMPANY AVAILABLE DO NOT USE THEM.
Internet service didn’t work properly for months, equipment didn’t work. Then when I cancel service they charge me $200 for an equipment fee (AND IT WAS BROKEN …
The only time I had to contact this company was to close my account due to a move. The customer service is high quality. Catsie made sure I was taken care of, and was very personable! Would use again in a heartbeat.
Beware of the bad business practices being done by this company. Not only do they have a 30 day cancellation notice hidden in their terms and conditions, but they charge you for ALL BILLS GENERATED during the 30 day cancellations period. …
WORST EXPERIENCE I have ever had with any company!!! I would have given them zero stars if I could. They have illegal practices and like everyone else stated, overcharged me month after month. I would have to call monthly to have them fix …
Customer Service Representative Shirley Was AMAZING. Made everything so simple and easy to enroll. Thank you so much for your patience, your knowledge, and your friendliness! Customer service was OUTSTANDING!
Customer service is not a priority for this company and when I asked for the manager, (JULIO GONZALEZ) came on the line and it’s the same old tune as he too could not and would not provide a customer service. …
Have their services with apartment complex. Had couple small issues over 6 month otherwise all great. Great speed, no data caps, fairly quick service.
And their are not Comcast to rip you off for nothing. Recommend
I wish I could give zero stars. I’ve never had a problem with directv once until I moved into an apartment complex that forces me to use consolidated smart systems. My internet and television has gone out three times in the first six weeks …
One of the worst internet providers ever.
I am without an internet connection since Sunday the 31st of Jan 2016. I have …
They deserve ZERO stars. You may think that internet service providers or DirecTV providers are all pretty much the same. They are not. Do yourself a favor, avoid apartment communities that have exclusive provider agreements with …
My 92 year old mother really wanted to see the final season of famed L.A. Dodger announcer Vin Scully but Dodger baseball was not available on DirecTV. I felt that it may be getting near my mom’s final season as well and I told her I would …
We have Consolidated Smart Systems in a apartment community that I work at in Mesa, AZ. I have to say that George our tech is ahhhmaazzing (amazing)!!! He always is cheerful and has a smile on his face, he is here for us whenever we need him. Consolidated you have a good one here! We love our internet and cable services.
Sammy Hendrix has serviced our Directv system several times. He’s really a nice guy, very professional, always on time, and ALWAYS solves the problem. He has to be the best technician you have. Thanks!
I recently moved into a building where I am forced to use Directv and as a result forced to use CSS and it has been the absolute worst! It literally took 5 phone calls to just get my service set up! I waited 40 minutes each time to speak …
Veronica, one of the customer service persons, was not only rude but condescending when I asked her to find out what the ETA was as to how much longer before the service tech would arrive. In fact, she proceeded to tell me she was not …
If you miss a payment they will shut down your internet until you pay a reinstallation fee which is 50 dollars. Don’t deal with them unless They’re you’re only option and even then I wouldn’t trust them …
I’ve never heard of this company before but I like the pricing I like the speed and Erika, who helped me, was very knowledgeable. I’ve gotten the first month free. I’ll come back and update this review once the trial is over but so far it’s good.
I give negative -10 stars! But forced to click at least 1 star to post this review… I called DirectTV to upgrade my 2nd receiver to HD receiver, they said they would ship it to me no problem. Then.. after looking up my acct, they referred …
I have nothing but good to say about this company. They are a directed internet supplier for our apartment complex, and I read all of the really bad reviews before we signed up for internet and was not looking forward to working with them. …
I wish I could give negative ratings. But I want everyone to know. This is the worst company in regards to customer care. They charged me even though I closed my account as they had my credit card number saved on my account. When I called …
A 10 day waiting period for a field tech to come out is ridiculous! This world runs on internet right now. We use it to work from home, do school, and have entertainment. They promised “Ready to Go” Wi-Fi and it will now take 10 days.
This is the absolute WORST bunch of degenerates I’ve ever had to deal with. They have a monopoly set up with our apartment building so we’ve actually been forced to use them. First of all, it took them 3 weeks to get our DirecTV service …
0 stars. Been living at apartment in Long Beach for 3 months and I have to say that internet outages are frequent with Consolidated smart systems. I would not recommend this company to anyone due to the fack they do not have adequate performance measures in place to ensure they are giving customers good services.
I called CSS to get an update on an added service. The IT tech was super helpful and went above and beyond to get the requested information. I appreciated him solving my request and going the extra mile.
Consolidated Smart Systems provided me with one of the best fiberoptic internet services while I was living in Downey, CA. My internet was always ready and fast. Catsie is one of the best customer service representative at CSS.
I had a billing issue today. I was ready to wait on hold fo speak to someone. My call was answered right away by Aleigha. She was amazingly helpful with a complicated problem. She researched every pathway to solve the problem, then …
They lost my Credit card Information in December and didn’t reach out to me until March 22nd. Left a voicemail that I could not understand. Actually thought it was a scammer trying to call me. Finally after looking forever they find my …
I recently moved into a building in DTLA and on arrival my Internet was already set up with a program called Instant on. First I was confused but the leasing staff gave me a contact information for Tyler. After speaking to Tyler he was …
Shirley at Consolidated is the best! She provides great customer service! She is extremely friendly and will follow up to make sure if there is an issue, that it is resolved in a timely manner.
How is this company still allowed to conduct business. Look at all these horrible reviews. Unfortunately my apartment complex only has them as an option. I am working to change that and get spectrum somehow in here. Internet is so …
Worst customer service, always issues with service being down but they are real quick to slow down your internet if you are a couple days late and real, real quick to charge you a $50 reconnection fee without even telling you that you are …
They re not the worst internet service provider, they re the worst company by far. I never write reviews but be sure that even their customer service reps dont know what they re talking about. They re there to steal your money with their …
I was extremely impressed with Sammy, the Field Service Technician who installed my satellite dish and the great service and professionalism he provided.
I worked for technical support for internet service providers across the country at a third party on the phone company, and these people at Consolidated Smart Systems are the worst of the worst from all the providers that I offered support …
Called about my internet being out after only having it for 50 days. I paid for my own modem, therefore they said it will be $100 to have a technician to come out and figure it out. I told them many times it is not hardware based. I know …
My Customer Service Representative Victoria was amazing! She made sure to go above and beyond to help me get set up. Thanks for all your help Victoria!!
Don’t be fooled by the seemingly low prices. You may compare their rates to competitors and be fooled into thinking they’re the cheapest. They have a way of surprising you with hidden fees that they tell you about at the last minute, when …
We recently joined Consolidated Smart Systems pilot program for their new Super Pods. We have been working from home for the past 7 months are our internet connection and WIFI signal would fade in and out in certain locations of our house. …
This company sucks! there is absolutely no service, they just make pre-contracts with some buildings and force residents to pay certain amount of money, for absolutely nothing! I was living in 1200 Riverside Dr. Apts in Burbank and …
Had a great experience with CSS! The call center rep Catsie even walked me through the online process over the phone and I got my online username setup and bill paid right then and there. Even got autopay started. Really a good job from CSS
This literally the worst company ever, so many outages especially during rain or bad weather, and one time after an outage for like 3 days i called them and they said it’s my modem. (i use my own equipment) i went and bought a new one and …
I have had a number of complaints regarding this service. With the number of shut downs of wifi due to technical difficulties, I got fed up and wrote a letter to my apartment complex complaining as this is the online wifi provider we could …
I live in a gated community serviced by CSS. We have a bulk DirecTV contract with them.
Few months ago they forced me to buy Genie HR54 and Genie mini 4k because their …
It’s great that the owner is responding to all these posts with positive comments and helpful intentions. However, that doesn’t change from the fact that the staff he/she has under him/her is really subpar. I’m only giving 2 stars because …
This company is a joke. They’re either undermanned, don’t give a damn about customers, or are thieves. They recently billed me for 2 months of service at one time with no advance notice, because of changes to their billing system that …
I have been a customer with consolidated for about 10 years and I have always found them to be helpful. They are very quick to respond with any issues I have had. Especially Shirley she has been so great and she really cares about the customer.
Absolutely the worst company ever. I have my account set up on auto pay and payment went through on the 1st of January 2019 as it has every month. I get an email saying my account is past due on the 5th. I look at my bank statement and …
I wish It were possible to give them negative stars. I live in Santa Clarita and they are in charge of my satellites. My building completed repairs on my roof and removed all of the dishes and told me that CSS would replace the dishes. …
Take all of these reviews very seriously. I rarely take time out of my life to write a negative business review…but this company is horrible. And I promised them I would let people know. I can’t think of a worse customer service …
Zac is a ROCK STAR.
I got an email saying my bill was 4 times the monthly amount.
He got it straighten out, explain my billing, date due. …
If I could give no star to Consolidated Smart System, I would. The company doesnt not deserves the 1 star. Dealing with them is a nightmare. Please..please i beg you. STAY AWAY from them. Their lack of EVERYTHING will make you cry out of …
Very pleased with the service we received today moving our satellite dish. The company provided quick appointment. Sammy H arrived right on time and within the hour we were back on. I recommend highly.
I too read several negative comments that are not the same experience I’ve had. Yes there have been outages, as is the case with every ISP i’ve dealt with. Consolidates isn’t perfect, but their service has been more reliable and consistent, with more accessible support that I ever get with Spectrum.
Consolidated Smart Systems provides the worst customer service I have ever experienced. They are non responsive, irresponsible and incompetent. I moved into my building in Beverly Hills in March 2016. Since this time, 15 months ago, I have …
After reading the reviews I didn’t believe anyone could be that bad. But this company proved that they are just as bad as everyone said. After experiencing the bad service for myself I scheduled a disconnect for a future date because I …
Shirley, Eric, and Albino have been amazing. Anytime I have an issue or concern, they’re very responsive and quick to address the problem. Each of them exemplify great customer service and I truly feel appreciated. They are all highly knowledgeable and I trust the information that they provide to me.
would give a 0 star if i could. complete trash. my boyfriend just called to ask why the wifi wasn’t working & they said “power outages” and hung up. on top of that, never received our free month of wifi. i’ve emailed them countless times & …
They are garbage! After you leave a message with whoever answers their phones, they NEVER call you back. After my service was out for 7 days, the technician was a complete NO SHOW on the day they were scheduled to fix my service. This is …
Our configuration is rather confusing and gets a little technical, but Catsie hung in there with me as we brainstormed the issues. She came up with an excellent solution and worked around the six televisions in our condo that confuse all of us. She was patience, responsive, knowledgeable and professional.
Terrible experience altogether. The ADSL modem provided for lease was basically non-functional and not at all configurable (even just to run in bridging mode). After a series of terrible conversations with a “customer support” person who …
I live and work in an area that demands excellence; where technology is a matter of every day life or so I thought until I moved into a property run by Consolidated Smart Systems. There idea of prompt service leaves a lot to be desired as …
This company has been sending my husband and I bills after we called in the month before that we would like to cancel service. Afterwards, we moved OUT OF THE STATE and kept getting bills. I called again and they said it was an error and we …
This is likely the worst internet service provider you will ever come across. The internet service provided was intermittent (only worked about 25% of the time) and slow (despite paying for higher speed internet). No matter what they …
To be honest the services for my particular building wasn’t great as it went out frequently when i did have them, that being said at least the customer service is always great and very informative especially if you speak with James. …
This company by far has the WORST customer service. They scheduled an installation date to come set up my cable and internet service. I waited an entire week and no one ever showed up. Not only did they not bother to call me to explain why …
If you value your time, do Not get service with these scummers! You will be on the phone with them for hours and they will promise you that they will solve your issues while in reality they wouldn’t even input your request in their system. …
This company has consistent outages and no procedure for address customer complaints. Employees are rude and not helpful. When canceling my account I asked for a invoice that stated my account was at a zero balance (for my own records). I …
This review would not be this high if it were not for Shirley Widdershoven. I was having issues with billing and was referred to Shirley directly from the leasing office. Shirley was able to expedite my question to whom ever it needed to go …
We are an Apartment Complex in Phoenix that experienced a horrendous change over from one ownership to another. During this time Consolidated Smart Systems was a real life “life saver!” Elias is just incredible! He always made himself …
Sammy Hendrix was very professional, thoughtful, courteous and set up our service where there had never been cable before. Was definitely extra work for him but he did a great job.
By far the worst ISP I have ever seen. Does not give credit for their outages less than 24hrs in duration which occur monthly. On occasion; have been refused when requesting a supervisor. Scheduled call backs do not always happen forcing …
Victoria at Consolidated was awesome.
I had a complicated problem with a DirecTV screw up. She got a hold of them and stayed on the call with me until it was resolved.
DO NOT USE THIS COMPANY FOR ANYTHING! CALL DIRECT TV OR CENTURY LINK DIRECTLY. Terrible company to deal with. The customer service rep I set my service up with failed to set it up correctly so the appt did not even get scheduled. Took a …
This company sent me an impending disconnection notice with a 5 day grace period. Literally two days later, they disconnect my internet 3 days before they said they were going to. And then they wanted me to pay a re-connection fee! I agreed …
Shirley, The Account Exec that help me out was very knowledgable, courteous and provided great customer service. She provided me with her direct phone number and was available to answer all of my questions. She followed up with me on some …
If there was a zero star I’ve would give them just that. They are a scam, they just broker for internet/TV, your service will still be provided by local Charter/Spectrum or DirecTV. …
I have been using Consolidate Smart Systems for almost three years. The community that I live in has a dedicated sales representative who is amazing. We contacted her when we moved in with her direct cell phone number. it was SO MUCH …
The service started out great but then I started having issues with it disconnecting everyday. I ended up having to cancel because of these issues but my customer service rep Shymicka was wonderful.
Shymicka was a big help for me when I needed an extension on my bill she took her time to help me solve the issue and for that I’m much appreciated by her service she has great customer service skills.
THIS IS THE WORST BUSINESS I HAVE HAD TO DEAL WITH. I was being charged to lease a modem that I did not have. It took 2 months and about 10 phone calls (this is not an exaggeration) to get them to refund the money they had essentially …
Off to a great start… Shantay was the best! I really appreciate her looking into the issue for me and seeing what they could do to help me get started with their internet service.
Service sucks, technical/customer service sucks! Post on the apartment website not to sign up for Consolidated Smart Systems though apt refers. Only reason anyone connects with this service is through apartment managements since they get …
Had a lot of issues with the internet being spotty during peak hours for all the apartments in our complex who used CSS, which lasted for over two weeks. We also had an issue where we were constantly receiving bills from Direct TV even …
Kiesha at Consolidated saved my sanity. I live in a condo and several of us have been having tech problems. I was on the phone for 40 minutes talking to various reps and tech support people at other places (DirecTV, the head office of …
There is a reason why Consolodated Smart Systems have such a bad rating. I became their customer more than a year ago and they took my card information to set the autopay (it’s their requirement). In two-three months they stopped servicing …
I love Consolidated Smart Systems! Erika is the best! Even though I caused my service problems, she was patient and kind and walked me through the solution. I am so grateful they have locally based support. Best Internet service ever!
Literally the WORST internet company that I have ever worked with. Century link, although promoting speeds much slower, has far smoother connections and the speed feels much faster. After the first month, CSS charged me 10 dollars more than …
The fact that there are so many 5 star reviews and their score is still low should show that no matter how many fake reviews they add, the truth about the terrible quality of their service will still prevail. By far the worst quality …
Stay away from them. I work from home and need the internet but the connection constantly goes out and this time it has been out for 4 full days and it takes them a week for a technician to come out. I told them I work from home and that I …
I am in the process of suing this company. Do not get internet service with this company! I have had problems with my Internet the entire time I’ve lived in my apartment and they did nothing to remedy the situation. The internet constantly …
I am very impressed with Consolidated. I am always nervous when it comes to my interent since I use it on a daily basis for work and school, but haven’t had any big issues. If I do, which had a small problem with billing, Shirley was always …
the absolute worst internet service I’ve ever experience. Had better internet service in third-world countries. I can’t grasp how Consolidated Smart Systems offers service in Los Angeles and can’t offer reliable service. Every single day, I have to deal with a temporary outage.
I had a complicated concern with my account.
After speaking with a number of representatives with both Consolidated and …
Do not use their service not even if they offer you 60 days free service. Even FREE is too expensive you’ll regret it. Where we live we don’t really have any other options (got a leasing contract) so do the math. As a tenant this company …
Trash company.. This modem was in my unit when I moved in with a free sign I tried it out, the service was horrible I canceled the service and was charged $75 before the free period was over I did get that back after calling. Now I’m …
I called about upgrading a receiver and I must say that was the best customer service I’ve ever received from a cable/satellite provider. Catsie was very professional and really helpful with the whole process and very friendly.
I have decided to change my Internet, TV and phone provider and chose Consolidated Smart Systems. First of all, the representative was sensation, smart and most understanding and easy to work with. I explain my data needs, and we together …
I love this company! They are 100% professional all across the board. Starting from Shirley (the customer service representative), to the technician (Albino). I had just moved into my new place and was in need of internet and cable right …
I have had Consolidated Smart Sytems as my internet provider for about 3 years now. The quality of my signal has improved as has their customer service over those 3 years. Shirley W. In particular has been very helpful when we added to our equipment as a surprise for our daughter’s Christmas present.
Castie did a wonderful job! It was also so simple to fix the problem. In the meantime she set up an appointment just in case the problem wasn’t solved. I just had to disconnect two things and wait until things connected again. It was …
I was impressed with Erika, my customer service representative. She was very patient and didn’t rush me into making any decisions until I was comfortable with all the information regarding the various plans and prices that was available to …
Christian was very helpful. He found my apartment complex’s discounts for me without me even knowing they existed too. Very easy to understand too, explained my options and was very no-nonsense about the terms. Zero pressure, zero sales. I …
My conversation w your operator was amazing. She was knowledgeable, polite and kind. The set up was swift and the conversation was upbeat like her great attitude! Thank you and we are looking forward to using your service. Henry & Barb
The service was fast to set up and easy to understand. I was moving and needed internet on the same day and Shirley was able to help with any questions or concerns. She even texted me and got me same day service. The technician Jerry was a …
Horrific. Got new CC tried to login and update card on file. Their customer password reset isn’t working. They cancelled my service within a week. We called and put a new card on file. Service is down for 5 days, next available tech in 7 …
Great internet service. I’ve been using Time Warner which is now Spectrum all of my life and had a lot of wifi/intermittent internet issues at my new apartment. I even upgraded internet speed but it did not resolve my problems. I …
I was attempting to order DirecTV service only to find out this was only possible via Consolidated Smart System. Keisha did a magnificent job helping me through the entire process. She is to be commended for her extraordinary patience, kindness and professionalism.
This is a review of CSS customer service. Today I had to speak with customer service for the first time because I forgot to pay my bill and my service was disconnected – my fault for not paying or checking my email. It’s been quite the …
I have never been able to reach a representative within 15 minutes or so, but the callback feature works well. Keisha was very helpful setting up my new service, asking many questions to determine my needs. Although the call took an hour, it was time well spent.
I recently switched over to Consolidated Smart because they were running a promotion in my building. Other than a few small stumbling points (mostly, it was a bit of a hassle to get a dedicated IP address to unblock incoming ports, but they …
Catsie did a great job stepping me through the process of DirectTV setup. She candidly reviewed expected charges and outlined the options. I’ve been impressed with the Consolidated Smart Systems team and their willingness to help.
These positive reviews have got to be fake right? It has to be some kind of sick joke… …
Your company is blessed to have Sammy Hendrix as a tech! I had an outage and Sammy quickly responded and fixed the problem! He is very professional, courteous, and honestly if it were not for Sammy I would not be much of a fan of …
I am a property manager for an apartment community in Mesa Arizona. We work with Geroge Centeno. He is always available for the office staff and our residents. He always enters our office with a smile and is happy to help! Residents appreciate his hard work!
The customer service that I got on this particular service call was excellent. Aleigha was the customer service agent I spoke with and she was very friendly and helpful. Eric, the service technician, called before coming the next day and …
Zac at the company helped me set up new service today. I was so concerned about everything going right because I work from home and needed my internet installation as soon as possible after my move. Zac made the whole procedure go smoothly …
I live in a Menlo Park condo and and Axel Robles has been our service provider for many years. From experience he is a gold star employee for Consolidated Smart Systems – I only hope Consolidated truly appreciates what a great employee …
I initially chose Consolidated Smart Systems as my internet provider because their packages were by far the most economical. I eventually decided to switch to another provider because the internet service was spotty at times and outages …
As a client of Consolidated Smart Systems we’ve been very happy. I’ve work mostly with Tyler who’s prompt and accommodating. Great service and professionalism.
If I could give them one star I would. My remote control broke after having it for 7 years and direct TV told me I had to contact consolidated to get it replaced. They tried to charge me $25! I asked for a manager to call me and still …
I have had this service provider for about a year now and I can say that without a shadow of a doubt this was the worst internet I have ever had. Never once did it reach its advertised speed. The internet went out on a weekly basis for …
Kimberly was very helpful with setting up my account. She also was able to schedule my appointment within a couple of days to have my service set up .Other companies normally take weeks to get you set up.She was a pleasant and knowledgeable person to talk to as well.
I was having a reception problem and Nick personally reached out and made sure the problem was resolved. They installed a new, expanded system over the old one from 2 1/2 years ago.
My 300/30 coax internet service in the PHX area is plagued with serious performance issues during peak hours and CSS/Smartaira hasn’t replied to my support ticket, only closing it without any comment or given reason.
Cj call #149566
Cj was great and made sure I understood everything he said and offered and made sure I had everything I need and worked with me handling my call while I was …
One star is being very generous, I don’t think it will let you give no stars. This is the worst internet service going today. The wind blows one direction and it’s fine, it shifts and you lose internet for hours. If there is something you …
My apartment complex emailed an offer Consolidated had for 3 months of free internet with no install fee. Just the first months payment was all that was required. I talked with Keisha and she was really nice. She answered all of my …
Our apartment FINALLY upgraded the internet from 10 mbps to CSS and we am SO excited. We’ve never had their internet before, and as far as customer service goes, Catsy and Zach have both been super helpful. Their staff are very friendly and …
Awesome customer service. Representative Zac is super helpful and patient with my questions. There was an issue about the modem that could not be resolved over the phone, but they immediately scheduled an in-person inspection service for me. Very happy with the communication process.
I have not had service since Jun 26. 2021. As if this writing it is July 19 2021. It seems impossible to get a tech to service me, due to the fact I had at least 3 appointments that cancelled or never showed up. The company says that they …
Shirley is extremely helpful and always goes above and beyond to get me the best deal. Highly recommend!
Consolidated Smart Systems is a less than stellar Internet Service Provider. I have had them for ~4 months now and am constantly faced with service disruptions. …
Called them on a Thursday, they said I’d be hooked up by Tuesday from 8am – 1pm. Tech will calll when they are 30 minutes out. I work Tuesday off my phone’s data plan. 1230 comes around and instead of the technician telling me they are on …
I had been without Direct TV for the past two weeks and the third party that was supposed to be handling our complex was moving us to another company. I did confirm that we were being sent over to Consolidated Smart Systems and after I …
They’re certainly not a big name company but that’s been for the better. Great customer service (thanks Catsie!) for feature necessary for work from home jobs. Internet speeds are great, around 800 on download and 300 on uploads with our own router. No complaints.
After using the service for about 3 months, no issues. I was a little skeptical because it was pre-configured with the apartment I’m renting, but its works great. Was able to work with the service and customer support team to get my work from home needs met.
I switch internet service due to an increase in billing and Smartaira more than doubled my speed for less than Spectrum was charging. Installation date was set for less than a week with a 30-days free. Shantay provided great customer service, was quick, and polite.
I am delighted and very happy. My customer service person was Cassie and she was AWESOME. Right from the start she was professional, really knew everything I asked, was personable and warm (like talking to a friend) answered everything …
I had Consolidated Smart Systems come out to replace my HD DVR receiver. The service tech was Vincent Viola. He did an excellent job spent time to get the receiver up and working. He was a very good technician this is the second time that …
This is the worst internet company I’ve ever dealt with. Regardless of how many times you tell them you only get paid at the beginning of the month, they take money out of your bank account without regard if they bounce your account. …
Keisha was an absolute joy to work with. She was attentive, understanding and very responsive to getting me an appointment with a technician. I cannot say the same thing for the early hours service technician I had very early this …
T-Mobile’s customer service is a pretty poor experience getting transfer from rep to rep but at least their policies make sense whereas today I had to scream at a supervisor to turn my internet on however he was not able to go ahead and …
We have had to call in multiple times for office phones not working. Their response as of late has been suggesting that we just switch to a different provider. Seems counter-intuitive to a good business model.
Perhaps being held hostage over a questionable internet/phone/cable contract my building made 30 years, leaving my building NO other option but service but this one – which is why I added a second star. All in all, unimpressive: spotty service. I have the radio on or my fire stick. One thing at a time & it’s still lagging.
Love working with smartaira! I have been working with Shirley for a little over a year and her customer service is amazing. Always a pleasure to speak with her!
I had an excellent experience setting up service with Smartaira. Leah went above and beyond: she not only helped me select an internet package that suits my partner’s and my work from home needs, but she also connected me to a trial offer …
5 stars so far. Leah helped me get an account set up over the phone. She was extremely kind and helpful. In addition, she was very knowledgeable and personable. Great experience!
George was so helpful and professional!! I would definitely recommend them to anyone. George took the time to explain things to me and walk me through what I needed to know. He set up both of my TVs and made the process so simple! I am a very happy customer! 🙂
Shirley and Nicole are the best! They have helped me out when I was having issues with my internet! I can’t thank them enough they went above and beyond for me, and I really appreciate it. I highly recommend this company!
Set up service with CJ yesterday
call number was 150268.
was really helpful explaining the process. Made everything easy for me to …
I made a review before and I deleted it thinking my issue was resolved. It’s not, signal isn’t being reached throughout the apartment. They sent the same technician twice, who the second time did not seem happy that he had to come back and …