Consolidated Utility District (CUD) strives to be #1 through excellence and innovation. Our mission is to provide safe drinking water for all … See more
The people who work here is a joke. They are rude and unprofessional. Worst customer service ever!!! They are the biggest scam in Rutherford County!!!!
Was asking a question about bill calculation to the cashier and the reply I got was “I dont know how, please call Billing”. What’s the point that you are sitting there?
I RECEIVED A CALL THAT I MAY HAVE A WATER LEAK BECAUSE MY METER READING WAS A LITTLE HIGH. FOLLOWED THEIR INSTRUCTIONS AND DISCOVERED A LEAKING PIPE UNDER MY HOUSE. IT HAS SINCE BEEN REPAIRED, BUT COULD HAVE BEEN MUCH WORSE AS THE PIPE WAS …
This place is a scam. Will cut you off the day after Christmas… Claim a water leak and never received a notice on top of that the bill was covered due to I over pay every 3 months. Whom ever runs this place needs to be fired!
This place is the biggest joke ever. They literally just shut my water off because of a mistake on there end. Wow. This place needs to hire all new workers. What a joke.
They charge you a fee when you call. IF it even works. They charge you a fee when you pay online. IF that even works as well. And when those options don’t work they charge you a fee to go to the company and pay on their tablet. Ridiculous.
Hate they charge a convenience fee every time I pay on thier website and they don’t have an app I’ve had the service 2 years and it’s been on the high side but no other choice besides a well so it is what it is at least I don’t have issues with the water supply going out
Make sure when you call to cancel your service for move out that you record the date and time you called so they can pull the call record when they inevitably do not cancel your service and still try to charge you two months after you move out.
Very good quality water provider. Extremely quick response when I’ve had issues. They charge a premium for their water but they make up for it in service.
Great job guys!
Never had any issues with them whatsoever. The staff is always efficient and friendly when I call in to pay. Not sure of other’s experiences but mine has always been pleasant over the past 2 years that I’ve had them.
I called and Jan answered the phone. We have been in our new place for about a month and I have been searching for the water meter. We have over a half mile of road frontage and I haven’t been able to find it. Jan told me to within 5 feet where it was located. Thanks so much for helping a lost guy out!!!
I love how nice the customer service is that I have come across they are always so polite and make sure whatever need that I have is taken care of. I would love for them to have an app like the electric company to make it even more convenient to pay my bill on line
Oit of all the places I’ve lived, this is the most decent and convenient utility department. Most government run places are terrible, but we pay our bill online and LOVE the summer water discounts!
They are making things difficult. I can’t log into the website now. I thought hmmm maybe I used a different email. Nope. They didnt even notify they did that. I’m getting charged to pay online now and everything. I feel like my smallest bill is trying to find any which way to charge me extra and make my payment late. That is all.
I called CUD for information on a future service as well as the steps to take prior to applying for water. Jennifer was a wealth of information and she deserves 5 stars for her professional representation of CUD.
New to this water service Company and already really disappointed.
every time I try to log in the webpage is down or not found.
how do you suppose to review and pay your bill when is literally impossible to …
Have never missed a payment yet get constant calls about being disconnected. Customer service staff us extremely rude as well. If there was literally any other option I would gladly pay double or triple the amount monthly to switch.
Our water gets disconnected almost weekly, no warnings, no calls. The water pressure is terrible and when you call to inform them of issues they always respond in the most nonchalant way like it is what it is. Service is awful. I wish I could have a well dug and never have to deal with this company again.
First they change your bill date without notice, it’s never due on the same day every month!!! Now they won’t take payments over the phone but yet charge you a fee not only for using debit/ credit card but for electronic check also with the automative service. Really???? No one else charges for e-check…
CUD is one of those companies that cannot give you a straight answer when there is a problem. I live off of Dilton Mankin Road where CUD’s contractor has been installing a much larger water line. The contractor has torn up yards and left …
Please contact the TN PUC to complain about their new $1.75 “convenience fee”. What a joke. Do you see the electric, gas, cell phone, or internet companies charging for ACH payments? Nope, just consolidated utility. Also, the new website is …
Anyone forced to utilize CUD’s services should consider themselves extremely unfortunate. Their rates and fees are horrendous. MWRD’s rates are $3.66 per 1000 gallons. CUD’s rates are $6.29 per 1000 gallons and then the rates step up for …
I called and spoke with Jan on 9/19/2019 about an extension. I was told to come in and sign an extension form. I was given an extension until 9/27. Unfortunately someone didn’t get the memo and they cut me off anyway. Now it’s Friday …
They really do shut you off with no notice. 2 months in a row my payment went lost in the mail. I didn’t know until I got home from work.
They get 2 stars because there after hours guy had real sympathy for the …
The company is trash, I don’t mind paying the bill but you can’t use a debit or credit card without being charged for it. It’s 2015 and I can’t use a debit card to pay my bill. Oh but they’ll take a check…. Who carrys checks …
They “misread” my meter twice apparently, then found out two months later. So they decided to add the two months amount onto one bill, doubling it, then gave me the same deadline to pay it, DURING A PANDEMIC. They then tried to add a late …
This consolidated utility district is terrible. I’ve been a customer for 7 years and paid my bills on time. I put my trash in the front of my house every Friday morning but this past Friday they didn’t pick it up and i found out from my …
Great business model. They fail to send a bill and then charge $ 50 plus to reconnect with fees when I don’t notice. No warning. Caught them 3 out of 4 times when they tried this but they just got me again. Plus the water smells like turtle piss. I would avoid living in the Boro just because of these guys and Comcast alone.
Tried calling them everytime I call get no answer and then the answer service comes on and says there having system problems I guess there system is down everyday all day it’s just ridiculous they lied about calling me about when they check my water pressure then when I called got no answer
Seriously, you guys need to make it to where people can set up automatic payments. There is no option to do so anywhere on your poorly assembled website. I have had my service shut off with no warning several times for no reason because …
Never have i had my service disconnected for nonpayment since 2006. But only recently i have been paying it late. Only by about 7-10 days. i still pay it in full including the late charge. Well i got a call last month to tell me there will …
Just moved into the area, they turned my water off on the 4th with no notice. When i called they claimed they sent me a bill but i never got one (ive kept all my mail since i moved in) paid my bill as soon as they opened the next day, water …
They disconnected our service without a warning. No knock on the door, no letter, no phone call. The lady on the phone told me they had no obligation to notify the household that they’re shutting their water down. Really? It’s called being a decent company, of which currently they are not.
Ive been in good standing with this company for 4 years. Ive never missed a payment and ive never been disconnected.
While i was working in denver over the week i get a call from someone watching …
Pretty much the worst utility company I have dealt with. Website is clunky and difficult to use, they charge Agee everywhere possible, and will disconnect your service without notice so they can charge you a $75 reconnection fee. If there was another option in Murfreesboro this place would be out of business within the week.
They are awful! My bill is the same now as it was filling a swimming pool and watering a garden all summer! Then they changed their website making it more difficult to pay your bill and then even if you’ve paid your bill on time for years …
I called them late last night with sewer backing up and they had it all fixed by the time I woke up. They even called us back last night with an immediate solution to keep water from overflowing until they got here. Our rental company still …
Extremely outdated-you can’t make a payment over the phone. The employees just direct you to the Western Union web site, which is a royal pain in & of itself. I also had an instance where my water was shut off. When I called to find out …
This company is totally worthless with poor water treatment and having a Web Site that at times does not work. I never had my water disconnected but I hear that their reconnection fee is absolute robbery. They do not offer options for …
I wish I could rate ZERO stars. This is the worst company I have ever had the displeasure of dealing with. They charged me for a leak that was going on before I even bought my house and refuse to drop the charges and threatened to turn the …
I payed the bill twice and they said it was an incorrect account number. I pay this bill every month the same way with the same numbers and they sent my payment back and are trying to charge me a disconnect fee because they disconnected my …
I never ever write reviews and I am writing a review now because I had the easiest and friendliest customer service experience today. I work in customer service and administration so I’m not that easily impressed but Lindsey was awesome! I …
Like so many complaints the $1.75 convenience fee for payments is a bit ridiculous. PCI rules and data protection, is of course a premium, but the reasoning behind the cost is not very realistic. There are approximately 49,000 homes in …
Where do I start????? If I could give the NO stars I would. I promise it was an oversight on my part but I forgot to pay my bill. So they cut it off on a Friday evening! So I had to pay the 50 reconnect fee and then 100 for after hours …
I called to pay on the automated system 2ce and got told to try again later. When I called to talk to customer service to pay my bill she told me she couldn’t take my payment. After arguing she finally agreed to take my payment and charged …
I have not had a problem with this company. I was a little concerned when they sent me a notice to have my backflow tested a little early in the Spring almost before I have my irrigation system reopened, but they said they would push the …
Been a costumer for years. Never had my water cut off. Best thing I did was set it up on direct draft. There’s no extra charge and you don’t have to worry about it. And they did give me a courtesy call once before my draft was setup.
1 star is way too much for this water company. If you forget to pay your bill they cut your water off FAST. And my bill is ridiculously high! They won’t care about any of these negative reviews because they aren’t decent and they have …
Tried calling the number that I had to google and the boar on the other end hung up on me, I was just trying to figure out if there was an easier way to get my bill or even when it was actually due since they don’t send them, I can’t …
Worst utility company I have ever had to deal with in my life. They make everything way too complicated. Charge you extra for everything. Hide information deep on their website. Call you liar by saying they sent you information when they …
They make it super hard to pay the bill. And if you don’t show up in person with money order there’s always a charge. Looks like we need a new organization to manage our water in Murfreesboro.
I will NEVER NEVER buy a home that uses consolidated utility. I was ignorant to the fact they even existed when we bought r home but I’ll never forget their name now. Not only is the water quality HORRIBLE but the COST is 3xs more then …
***They keep tabs on EVERY PLACE YOU’VE LIVED AT IN MURFREESBORO!!! Every address I’ve had while living in this area, dating back to when I moved here in 2006, has been recorded by Consolidated Utility District. They keep this information …
Fairly easy to get bills paid without having to deal with with customer service at all.. HOWEVER.. The water smells like we are draining pool water & ammonia into our bath tub within 30 seconds of running the water. Not sure if this is an …
I filled out the online form to request service to my new home address. The water was turned on on the correct date, but there was no follow up via email, telephone, or mailed bill. Two months later, I find it odd that I have not received …
I had some very bad luck as it turns out. I moved about 1/2 mile down the street and I was forced to switch from Murfreesboro Water to Consolidated Utility District water services. We are leasing a home that the water services was already …
I got my first bill from this company. Well let me re-phrase that…I got a notice to pay $102. I have searched everywhere on the site and their app and CANNOT find an actual bill. Nothing to show a breakdown of the fees and charges. Just …
I feel a 10% late fee on a bill 1 hour past CUDs close of business is a poor practice and a bit excessive. Nearly every other business has a 12:00AM end of day. …
They have shut my water off twice without warning because my auto pay didn’t work. So this month I paid manually and they still cut my water off and charged me another $30 fee. If the $51 water bill is too much then how can I afford $81? Call someone.
Wished I could have another choice on a water company
Doesn’t work with their customers under any circumstances
It was a great service
Cause we gotta have our lights!!!!!!!!!!!!
They are terrible, we need to do something
This place is as bad as going to the DMV.
There customer service is so bad and they use a outdated payment system.
Easy to navigate
Horrible company its a shame we have no other choices. Will rip you off in a flash watch your bill.
Terrible company and even worse customer service if you don’t have to use them don’t. Save yourself from their terrible antics.
The people who work here is a joke. They are rude and unprofessional. Worst customer service ever!!! They are the biggest scam in Rutherford County!!!!
Rates are ridiculous. I am disabled and can not drive. They want handle anything over the phone you have to go up there.
Customer service is absolutely horrible. CUD operates with a MOB mentality and has no mercy on the poor.
They are scammers. Charging 3.5x what Murfreesboro charges for water.
Just spoke to Jan regarding my bill she was very nice and helpful.
Is there any other option? I’m moving here and these reviews are scaring me. How can people be so heartless, especially during these difficult times?
Was asking a question about bill calculation to the cashier and the reply I got was “I dont know how, please call Billing”. What’s the point that you are sitting there?
I was told that I did not have to pay a connect fee I was charged one. If you say someone does not have to pay a connect fee then don’t charge them.
Never had a problem with my service! I pay by phone any time of day. Very convenient.
Welcome to the burro . Worst customer service in middle Tennessee! Need more water utility options in this town
Just don’t understand your convenience fee’s to pay my bill? +$1.75,, your company seems money hungry anymore, don’t forget about the costumer!
I RECEIVED A CALL THAT I MAY HAVE A WATER LEAK BECAUSE MY METER READING WAS A LITTLE HIGH. FOLLOWED THEIR INSTRUCTIONS AND DISCOVERED A LEAKING PIPE UNDER MY HOUSE. IT HAS SINCE BEEN REPAIRED, BUT COULD HAVE BEEN MUCH WORSE AS THE PIPE WAS …
This place is a scam. Will cut you off the day after Christmas… Claim a water leak and never received a notice on top of that the bill was covered due to I over pay every 3 months. Whom ever runs this place needs to be fired!
This place is the biggest joke ever. They literally just shut my water off because of a mistake on there end. Wow. This place needs to hire all new workers. What a joke.
They charge you a fee when you call. IF it even works. They charge you a fee when you pay online. IF that even works as well. And when those options don’t work they charge you a fee to go to the company and pay on their tablet. Ridiculous.
Hate they charge a convenience fee every time I pay on thier website and they don’t have an app I’ve had the service 2 years and it’s been on the high side but no other choice besides a well so it is what it is at least I don’t have issues with the water supply going out
Make sure when you call to cancel your service for move out that you record the date and time you called so they can pull the call record when they inevitably do not cancel your service and still try to charge you two months after you move out.
Very good quality water provider. Extremely quick response when I’ve had issues. They charge a premium for their water but they make up for it in service.
Great job guys!
Never had any issues with them whatsoever. The staff is always efficient and friendly when I call in to pay. Not sure of other’s experiences but mine has always been pleasant over the past 2 years that I’ve had them.
Everyone here is so super nice 🙂
I called and Jan answered the phone. We have been in our new place for about a month and I have been searching for the water meter. We have over a half mile of road frontage and I haven’t been able to find it. Jan told me to within 5 feet where it was located. Thanks so much for helping a lost guy out!!!
I love how nice the customer service is that I have come across they are always so polite and make sure whatever need that I have is taken care of. I would love for them to have an app like the electric company to make it even more convenient to pay my bill on line
The water is always clean. Customer service is always nice and helpful
Oit of all the places I’ve lived, this is the most decent and convenient utility department. Most government run places are terrible, but we pay our bill online and LOVE the summer water discounts!
They are making things difficult. I can’t log into the website now. I thought hmmm maybe I used a different email. Nope. They didnt even notify they did that. I’m getting charged to pay online now and everything. I feel like my smallest bill is trying to find any which way to charge me extra and make my payment late. That is all.
I called CUD for information on a future service as well as the steps to take prior to applying for water. Jennifer was a wealth of information and she deserves 5 stars for her professional representation of CUD.
New to this water service Company and already really disappointed.
every time I try to log in the webpage is down or not found.
how do you suppose to review and pay your bill when is literally impossible to …
Great company they are aware of the UCC and they operate in good faith. More companies should be like them
Have never missed a payment yet get constant calls about being disconnected. Customer service staff us extremely rude as well. If there was literally any other option I would gladly pay double or triple the amount monthly to switch.
Our water gets disconnected almost weekly, no warnings, no calls. The water pressure is terrible and when you call to inform them of issues they always respond in the most nonchalant way like it is what it is. Service is awful. I wish I could have a well dug and never have to deal with this company again.
First they change your bill date without notice, it’s never due on the same day every month!!! Now they won’t take payments over the phone but yet charge you a fee not only for using debit/ credit card but for electronic check also with the automative service. Really???? No one else charges for e-check…
CUD is one of those companies that cannot give you a straight answer when there is a problem. I live off of Dilton Mankin Road where CUD’s contractor has been installing a much larger water line. The contractor has torn up yards and left …
Waited on phone for over a hour to pay my bill then it hangs up automatically. I don’t understand this service when that job is so easy to do.
Please contact the TN PUC to complain about their new $1.75 “convenience fee”. What a joke. Do you see the electric, gas, cell phone, or internet companies charging for ACH payments? Nope, just consolidated utility. Also, the new website is …
Anyone forced to utilize CUD’s services should consider themselves extremely unfortunate. Their rates and fees are horrendous. MWRD’s rates are $3.66 per 1000 gallons. CUD’s rates are $6.29 per 1000 gallons and then the rates step up for …
I called and spoke with Jan on 9/19/2019 about an extension. I was told to come in and sign an extension form. I was given an extension until 9/27. Unfortunately someone didn’t get the memo and they cut me off anyway. Now it’s Friday …
They really do shut you off with no notice. 2 months in a row my payment went lost in the mail. I didn’t know until I got home from work.
They get 2 stars because there after hours guy had real sympathy for the …
The company is trash, I don’t mind paying the bill but you can’t use a debit or credit card without being charged for it. It’s 2015 and I can’t use a debit card to pay my bill. Oh but they’ll take a check…. Who carrys checks …
They “misread” my meter twice apparently, then found out two months later. So they decided to add the two months amount onto one bill, doubling it, then gave me the same deadline to pay it, DURING A PANDEMIC. They then tried to add a late …
This consolidated utility district is terrible. I’ve been a customer for 7 years and paid my bills on time. I put my trash in the front of my house every Friday morning but this past Friday they didn’t pick it up and i found out from my …
Great business model. They fail to send a bill and then charge $ 50 plus to reconnect with fees when I don’t notice. No warning. Caught them 3 out of 4 times when they tried this but they just got me again. Plus the water smells like turtle piss. I would avoid living in the Boro just because of these guys and Comcast alone.
Tried calling them everytime I call get no answer and then the answer service comes on and says there having system problems I guess there system is down everyday all day it’s just ridiculous they lied about calling me about when they check my water pressure then when I called got no answer
Seriously, you guys need to make it to where people can set up automatic payments. There is no option to do so anywhere on your poorly assembled website. I have had my service shut off with no warning several times for no reason because …
Never have i had my service disconnected for nonpayment since 2006. But only recently i have been paying it late. Only by about 7-10 days. i still pay it in full including the late charge. Well i got a call last month to tell me there will …
Just moved into the area, they turned my water off on the 4th with no notice. When i called they claimed they sent me a bill but i never got one (ive kept all my mail since i moved in) paid my bill as soon as they opened the next day, water …
They disconnected our service without a warning. No knock on the door, no letter, no phone call. The lady on the phone told me they had no obligation to notify the household that they’re shutting their water down. Really? It’s called being a decent company, of which currently they are not.
Ive been in good standing with this company for 4 years. Ive never missed a payment and ive never been disconnected.
While i was working in denver over the week i get a call from someone watching …
Pretty much the worst utility company I have dealt with. Website is clunky and difficult to use, they charge Agee everywhere possible, and will disconnect your service without notice so they can charge you a $75 reconnection fee. If there was another option in Murfreesboro this place would be out of business within the week.
They are awful! My bill is the same now as it was filling a swimming pool and watering a garden all summer! Then they changed their website making it more difficult to pay your bill and then even if you’ve paid your bill on time for years …
I called them late last night with sewer backing up and they had it all fixed by the time I woke up. They even called us back last night with an immediate solution to keep water from overflowing until they got here. Our rental company still …
Extremely outdated-you can’t make a payment over the phone. The employees just direct you to the Western Union web site, which is a royal pain in & of itself. I also had an instance where my water was shut off. When I called to find out …
This company is totally worthless with poor water treatment and having a Web Site that at times does not work. I never had my water disconnected but I hear that their reconnection fee is absolute robbery. They do not offer options for …
I wish I could rate ZERO stars. This is the worst company I have ever had the displeasure of dealing with. They charged me for a leak that was going on before I even bought my house and refuse to drop the charges and threatened to turn the …
I payed the bill twice and they said it was an incorrect account number. I pay this bill every month the same way with the same numbers and they sent my payment back and are trying to charge me a disconnect fee because they disconnected my …
I never ever write reviews and I am writing a review now because I had the easiest and friendliest customer service experience today. I work in customer service and administration so I’m not that easily impressed but Lindsey was awesome! I …
Like so many complaints the $1.75 convenience fee for payments is a bit ridiculous. PCI rules and data protection, is of course a premium, but the reasoning behind the cost is not very realistic. There are approximately 49,000 homes in …
Where do I start????? If I could give the NO stars I would. I promise it was an oversight on my part but I forgot to pay my bill. So they cut it off on a Friday evening! So I had to pay the 50 reconnect fee and then 100 for after hours …
I called to pay on the automated system 2ce and got told to try again later. When I called to talk to customer service to pay my bill she told me she couldn’t take my payment. After arguing she finally agreed to take my payment and charged …
I have not had a problem with this company. I was a little concerned when they sent me a notice to have my backflow tested a little early in the Spring almost before I have my irrigation system reopened, but they said they would push the …
Been a costumer for years. Never had my water cut off. Best thing I did was set it up on direct draft. There’s no extra charge and you don’t have to worry about it. And they did give me a courtesy call once before my draft was setup.
1 star is way too much for this water company. If you forget to pay your bill they cut your water off FAST. And my bill is ridiculously high! They won’t care about any of these negative reviews because they aren’t decent and they have …
Tried calling the number that I had to google and the boar on the other end hung up on me, I was just trying to figure out if there was an easier way to get my bill or even when it was actually due since they don’t send them, I can’t …
Worst utility company I have ever had to deal with in my life. They make everything way too complicated. Charge you extra for everything. Hide information deep on their website. Call you liar by saying they sent you information when they …
It’s unfortunate I have to use this company based on where I live. The customer service is ok but the convenience to customers are not as good …
They make it super hard to pay the bill. And if you don’t show up in person with money order there’s always a charge. Looks like we need a new organization to manage our water in Murfreesboro.
I will NEVER NEVER buy a home that uses consolidated utility. I was ignorant to the fact they even existed when we bought r home but I’ll never forget their name now. Not only is the water quality HORRIBLE but the COST is 3xs more then …
***They keep tabs on EVERY PLACE YOU’VE LIVED AT IN MURFREESBORO!!! Every address I’ve had while living in this area, dating back to when I moved here in 2006, has been recorded by Consolidated Utility District. They keep this information …
Fairly easy to get bills paid without having to deal with with customer service at all.. HOWEVER.. The water smells like we are draining pool water & ammonia into our bath tub within 30 seconds of running the water. Not sure if this is an …
I filled out the online form to request service to my new home address. The water was turned on on the correct date, but there was no follow up via email, telephone, or mailed bill. Two months later, I find it odd that I have not received …
I had some very bad luck as it turns out. I moved about 1/2 mile down the street and I was forced to switch from Murfreesboro Water to Consolidated Utility District water services. We are leasing a home that the water services was already …
I got my first bill from this company. Well let me re-phrase that…I got a notice to pay $102. I have searched everywhere on the site and their app and CANNOT find an actual bill. Nothing to show a breakdown of the fees and charges. Just …
I feel a 10% late fee on a bill 1 hour past CUDs close of business is a poor practice and a bit excessive. Nearly every other business has a 12:00AM end of day. …
They have shut my water off twice without warning because my auto pay didn’t work. So this month I paid manually and they still cut my water off and charged me another $30 fee. If the $51 water bill is too much then how can I afford $81? Call someone.