Continuum

Internet service provider, TDS

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Continuum Reviews ( 30 )

  1. Upon returning our equipment at this location the lady was very rude and unprofessional. She snatched the equipment out of my husbands hands and had a very negative attitude. I’m glad I switched companies and after this experience I won’t …

  2. I’m not speaking for the servicesThey provide because I will not have it until tomorrow. I wanted to comment on their customer service for residential. DONNA was awesome. She was quick, did not try to push a bunch of extra services on me …

  3. We had Continuum for our internet provider when we decided to ditch cable. Things were going very well, good speeds and good service. Then TDS took over and it has been downhill. First, the rate increased. Understandable, but a bit …

  4. Awful company and full on scammers. Added a “PIN number” to my account that I needed to cancel my service specifically to make it hard to cancel, the only way to do so is by showing up in person not online or by phone. I never set a PIN number they made it up? How is that legal?

  5. We were with Mi Connect which was sold to Continuum and now TDS for over 5 years! Our payments were on auto pay and we never missed a payment. We moved to Florida in April, turned in our equipment and cancelled the service but kept the …

  6. We used to be with Continuum which was alright. TDS has almost DOUBLED my monthly fee and when I called multiple times to inquire about this, they said the “best” they could do is take $10 off my bill. Such a terrible way to treat existing customers! Plus, we frequently lose wifi connection for several minutes.

  7. We loved continuum, since it has become TDS this place is HORRIBLE. Internet constantly going out (literally is out as I’m typing this), tv goes out, constantly having to switch out cable boxes, customer service is rude especially the lady …

  8. I’m wondering how – so quickly and at a higher cost – TDS was able to completely wreck what was excellent service from MI-Connection/Continuum. Colossal disappointment now. Can’t get in touch with anyone by phone or online. TV Everywhere …

  9. Have now been with Continuum Internet services in my home for over one year. Internet/Data services have been at speeds as purchased and consistent for the majority of time. During this time, we have had only 6 complete outages of services …

  10. Terrible. My internet constantly drops. It has gone down 3 times this morning. I spent 37 minutes on hold to get a message saying they are aware of the problem and are working on it. Then a tech guy finally answered to repeat this. …

  11. This is the Best Internet Service Provider in Town…They provide me the Fastest Internet at the Best Price! I am Very Happy with there Services…The Staff is Also, Very Friendly and Helpful…If you don’t have Continuum…I Highly …

  12. Overall my service has been decent during the time I have switched to Continuum. I had an issue with billing, which was resolved, but Leslie from customer support was very rude on the phone. I called about a billing issue and she …

  13. Am with Continuum under an introductory rate. They’re now TDS. Called them as my promotional rate is going to expire to see what they will do, especially considering they are offering new customers an introductory rate that is less than …

  14. So first TDS buys Continuum. They don’t let customers know they aren’t honoring packages. A notification would’ve been better than a bill for double than my rate. When I call to find out why this happened the customer service rep says “we …

  15. After our initial deal the price more than doubled to $120. I called to renegotiate and they said I couldn’t. It was only for new customers and my deal ended. So after some demanding on my part and threatening to go elsewhere (to which she …

  16. Internet connection is always inconsistent and service is HORRIBLE. Would not recommend. Better off dealing with AT&T. The only positive is the cheap first year price.

  17. Unreliable, spotty internet and TV all while utilizing fiber connections. If only they didn’t have a monopoly over the cable providers in my area or else I would have switched already. Probably will switch it Dish. Gotta be cheaper than $175/month

  18. Not impressed . First attempt to turn on service June 24th. Tech claimed it worked when he left. Then it was a supposedly a cable cut across street. Then I was told a tech would be out today after 2pm. It’s now 6:00pm and not a word from …

  19. 1st I have to say instead of raise people’s price that have been loyal to you, you might want to try doing that with new customer. Also when I called to cancele I must say the customer service representatives was rude. (Wanted to stay in …

  20. Customer service at this place is awesome. Very nice people.

    Sad to say, customer service on the phone, HORRIBLE!!! They can’t even help with …

  21. Literally the worst internet experience of my life. Have been trying to get set up for a month now and their incompetence has set a new bar. I would highly NOT recommend. Do not use at all costs.

  22. I can’t wait until a lawsuit is filed against them. Literally the worst service. If you thought Spectrum or ATT was bad TdS sets a new bar in how bad a company can be.

  23. The wi-Fi is horrible and very inconsistent especially at nighttime! What makes it worse is the complex which I live in you HAVE to use this service! the price is outrageous and I’ve been using them for 3 years! Just internet and paying …

  24. Update to previous review: Unable to dispute bill after being charged for a service that did not work and support was unable to resolve. After begin transferred three different times I was able to speak to someone local. They were unable to …

  25. First of all totally impossible to call and get a person in my area. The number they give to call locally takes me to their people out in the Midwest. I have to be transferred and spend too much time on the phone. Lately after 8 our …

  26. Fast internet. HOWEVER, get ready for dealing with TERRIBLE customer service overseas. We have been on the phone for 45 minutes just to have our email address corrected. My husband was transferred to a 3rd person in the U.S. My husband had …

  27. We have the one gig upload/download service. Our fiber installer was excellent but we were getting very poor wireless connection immediately after install around 50mbps up and down. The first two support techs we worked with were very nice …

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