Cornerstone Financial Credit Union was founded in 1955 by a group of visionary educators in Davidson County. Guided by the philosophy of people helping people, they set out to establish a not-for-profit financial cooperative offering low-cost financial services. Today, our membership exceeds 40,000 individuals from diverse backgrounds and occupations.
| Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–5PM Saturday Closed Sunday Closed |
1701 21st Ave S, Nashville, TN 37212
They are very helpful and went above and beyond to save family money. Quick and easy transactions very satisfied.
Brantley is the best!! Very helpful, keeps you up to date on details and explains things very well so that you completely understand what is going on.
Since I’ve been banking here, never have I had to wait long at all for any question/issue I’ve had to be answered or resolved. Brantley is quick to respond, pleasant to deal with, and is contagiously personable.
Absolutely amazing service… im on the phone alot for work and to get 80% of my new accounts set up over text made it convenient. Brantley was especially helpful making the process as painless as possible. Constant communication and easy access to my services is all I can ask for. Outstanding service, thank you.
Always update available
Superior customer service!
I’ve been a member 35 years or longer. This is a great bank
Hands down theeeee best Credit Union in ALL of Nashville!!! I am so serious!
Brantley is so responsive and helpful and just all around, the best!
I’ve dealt with the Nashville location & Hendersonville location for years. The staff are not friendly & they don’t return phone calls. I’m closing my accounts & going elsewhere. Not recommended.
These guys have terrible customer service. They make it extremely to hard to do business with them. I encourage anyone looking at using them to look elsewhere.
I am a car dealer and was able to buy cars that people had defaulted on from them I wish I could get that deal back I’d be interested in buying more cars from corner stone.
Wonderful banking experience! Lovely and helpful tellers! Cornerstone is, in my opinion, the best Credit Union
Your website is not correct. I really dislike drive-through. So, I made the drive to town, because there the website says the lobby is OPEN. It does not say the lobby is closed. YOU HAVE WASTED MY TIME. This review has actually ZERO stars, but that could not be posted
7/01/17 (Raised my rating from 1 star) They addressed the outside deposit box right away. 4/03/2017 I found no security deposit envelopes anywhere outside. I had to place my cash deposit in a Ziploc bag and deposited in their depository. Now that’s not good service at all. I am unable to come to bank during their open hours.
Don’t take a loan from these people. Literally every payment you make there’s a “convenience” fee and there’s no way to not have it unless you’re trying to bend over your own back. The people I talk to on the phone are nice but I strongly regret even borrowing money from them. I’ll end up paying more in fees than their own interest.
Beware if you park on the weekend, their machine doesn’t give change, and no one is there to help you resolve the situation. The credit card portion appears to not work, forcing you against your will to pay cash, and then you are trapped if …
Great place to handle your finances and military friendly!
Jon Phelps (and his wife) are dishonest people. Wouldn’t recommend.
Cornerstone is a nice quaint little bank but it is honestly just a bank. I like their personnel, and way of working, but they seem kind of robotic at times. I do not come to interact with an ATM.
Awful company to have a car loan through. They keep trying to add insurance to our auto bill even though we already have insurance through GEICO. They’re nothing but a headache, because of them they make me regret getting another vehicle. I …
They stole my money. I signed up for e-statements, their own system kicked me off and then charged me $3/month for paper statements. By the time I noticed, my account was dry and they refused to refund. They even threatened to charge me more money if I didn’t close my account. Absolutely terrible organization. Avoid at all costs.
My family has been account holders at Cornerstone for the past 8 years, and we have been fully pleased with their service and care.
There is a strong emphasis on the personal touch at Cornerstone, and you really feel the difference between there and the bigger banks in town.
Never banked there and don’t want to skew their overall star rating, but they have real, real estate foresight.
Never had a bad experience there. I just finished banking with them (moved out of state), and they were so helpful with closing the account – just like they’ve been every time I’ve called and visited in person. Very clearly a people-oriented organization.
I have been a member for over 30 yrs. I love Cornerstone -the one constant is that they treat me like a valued member. I am fairly low maintenance but when I need help I need help. I notice and appreciate great customer service. Cornerstone folks always take the time for me.
My wife and I have been members since 1989 and have experienced many of their products. They offer similar products that banks do…generally less expensive and no gotchas. I appreciate the personal service…and flexibility. A couple of …
This bank has once again frozen my card without any warning nor courtesy call to let me know they did it. Member services is only open until 5pm. I work nights so I am sleep during the day. I get to work to work a full night shift and try …
I’ve been with cornerstone for 8 years now and have always had the best customer experience. Their staff is always kind and helpful with any questions I’ve had in the past! Also, the App is great! I can deposit checks from my phone and transfer money easily! A+!!!
When I thought credit unions were more personalized than banks, Cornestone Financial quickly negated such an idea. Attempting to get an emergency loan, a rep presented a somewhat hopeful picture over the phone so I decided I would close my …
Been a “card carrying member ” for about 20 years. Always felt at home when doing business. Their turnover rate appears to be low, so I’ve seen some familiar faces over that time as well. No bank is perfect but they’ve provided consistent good service for me!
My husband and I are so thankful for Brantley Goss. She was incredibly easy to work with through our millions of questions and we always received a very prompt response. She actually offered to help us with more than we were expecting and it ended up saving us a considerable amount. Thank you, CFCU and Brantley!
Wish i could have given this 0 stars. Been with this bank for several years and they have really been awful recently. Within the past few weeks, they’ve frozen my card twice without warning. Both times this has happened on the weekend, …
Cornerstone financial credit union is a RIPP OFF BANK! Long story short I paid my auto loan online and got charged $9.95 for a convenience fee. Which I thinking to myself what’s conveniences is it to me that your taking $10 from me to pay my bill online?! This is a scam!!!
Very pleased with the customer service I received regarding an auto loan. Taylor was extremely helpful, kind and responsive. Also you can’t beat the interest rates they offer. I would highly recommend them.
It’s hard to find customer service like Cornerstone offers. From day one I have been pleased with the kind and responsive style of Cornerstone. I recommend them 100% without any reservations.
I warn you not to borrow from this bank! They will send you a message to pay your loan then will charge you to pay online. I called the reps and they said it was a convenience fee and that it’s collected from a 3rd party, even though when …
Brantley was amazing. She helped me over text since my work schedule is hefty. She helped me set up everything including auto draft. She made this process so smooth and was so nice to work with. She also lowered my interest rate. I would recommend them to anyone.
I have tried, multiple times, over several months to set up my bank to pay my auto loan to avoid their absurd fee for paying your bill. I have spoken to several attendants over the phone who were unable to help me. Today, again, im just …
Brantley is amazing! Check her out, she literally walked me through everything electronically, this will be our 3rd auto loan through Cornerstone and have had only good experiences with them. It’s personal touches like that… that makes me come back for more!
Do Not ever bank with Cornerstone under any circumstance, they will freeze your accounts and cards consistently without warning and make your money as unaccessible possible, they will typically do this just before the weekend starts so …
Brantley Goss helped me out so much and gave be the best interest rate and best monthly payment cost ! This is the best Place to refinance your car ! Thank you so much Brantley she helped me through it all and all the questions I had she answered them immediately.
This loan process was a breeze. Brantley took great care of me, answered all of my questions, and made me feel valued as a client. I highly recommend this institution.
Opened an account. Sure easy and Letecia helped me. She was super easy and efficient. Great experience.
My relationship with Cornerstone began when I purchased a car in April of 2021. Cornerstone not only financed my new car, but also took a look at my credit report and called me to discuss my high interest rate credit cards. Brantly Goss …
Cornerstone has changed my family life for the better especially, Brantley Goss. Brantley answers all our questions and doesn’t hesitate. They have been able to service our needs with great rates and affordable payments. We will soon be …
My car loan was sold to this “credit union” and they’ve made paying off $7K the most difficult process ever. They give me a payoff loan amount that’s suppose to include interest yet only allow you to transfer up to $2500 increments every 3 …
I absolutely love Cornerstone! They have great communication. I love the rep I work with concerning all of my accounts Brantley she is fabulous. I have moved 4 car loans over to them and moving my teen accounts to them as well. Highly recommend!
Cornerstone took the time to look into some refinancing options for a debt I owed and came up with some really good ideas. I worked with Brantley Goss, who made this a very seamless and quick process. I don’t take my banking lightly, and the service I have received, I’m changing banks completely. Thank you so very much!
I have been with CFCU for several years now and they just keep getting better and better. Not only do they have the best rates in town but their staff is AMAZING! Especially, Letecia Wilkerson the branch manager at 1701 21st Ave. S. I …
Brantley Goss is an amazing loan representative. Found me hidden money in rate cuts up to 50% of what I had. She took it upon her self to lead me to consolidate most of my debt with Cornerstone with Very competitive rates. I’m a new Customer at Cornerstone and like to thank Brantley for such an awesome job, the Best AAA+++
We recently went through our local car dealership to finance a vehicle and Cornerstone gave us the best rate. After closing that loan, they reached out to us about refinancing another vehicle that we have dropping the interest rate and …
Recently got a new vehicle. Shortly after my purchase I had a rep get in touch with me. They helped me refinance my motorcycle, open a bank account, and try to get me approved for a credit card. Brantley has been a huge help. She’s been …
I want to express my admiration and appreciation for the help Michelle, Operation Services Manager, gave me in solving a difficult problem. She went to considerable trouble to research it and found a way to do what other people had been unable to do for months. She was terrific, and very friendly as well.
Cornerstone Financial is a wonderful place with a superb, knowledgeable, kind and caring staff! I recommend Cornerstone over any other financial institution. Keep up the great work,,,you guys rock 😊! …
Kayleigh Cherry gave me peace of mind when I needed it most, today. She was patient and thoroughly listened to my concerns. She efficiently assisted me with the information I needed to move forward and quickly resolved my issue; all within the same call. She exemplified above and beyond customer service. Thank you, Kayleigh Cherry!
I received great customer service from Brantley! I was given outstanding financing rate options, even with this frustrating, skyrocketing inflation our country is experiencing. My dollar stretched further with Cornerstone! Thank you!🙏🏼 …
Every time I call everyone is just so pleasant to talk with. I called just a moment ago and, Amy, was very polite and very helpful. This credit union definitely makes you feel welcomed.
Extremely frustrated with Cornerstone. Swapped banks to get a better rate and because paying my loan was overcomplicated online. Since swapping accounts I haven’t checked on this one. …
I am super disappointed in the promotions offered to new customers/new money, while excluding existing loyal customers. I called to inquire about a recent CD promotion and found out that after having my money at this bank for 32 years, I …
What an incredible organization to Bank with. Brantley has gone above and beyond every single time to help and provide financial solutions that beat every other offer. We love Cornerstone and highly recommend you give them a chance too! You won’t be disappointed.
Brantley had been very helpful in guiding me through the auto refinance process. She was professional, quick to respond, and provided options that exceeded my expectations. I am very pleased with the relationship I’ve now established with her and Cornerstone Financial!