Our mission is to safely deliver reliable and affordable power, provide excellent member service, and improve the quality of life in the communities we … See more
Outrageous security deposits, extremely long wait times for upgrades and installs, the people here have absolutely no problem taking advantage of you and taking you over the coals
$440 for a deposit!!! Feels like I’m being held at gun point and robbed! Won’t let my husband use his credit score which is better than mine. Because these guys are the only ones we can get electricity through in our area, we are forced to use these crooks! Praying another electric company comes in and gives these guys some competition.
Terrible services. The website can’t upload documents. Not compatible for certain devices.
During the pandemic, they make people go into the office physically sign paperwork. What happen to Docusign?
We’ve been with Cotton Electric since 1977. They have outstanding service and provide a quality product. Very fairly priced. Wouldn’t ever change even if we could.
I called almost a month ago to get our service switched from one address to another and they did not process my disconnect from the old residence causing me to pay for the electricity for the full month. When speaking to a supervisor I was …
The worst service from Cotton Electric that a member should ever endure. 45 years as a member. 90% of the time that I call about an issue they get me off the phone as quick as possible. I am not one to bug people. I might have a problem …
Requested new service on 3/1/2021 for a new residence. Requested a disconnect on 3/9/2021. Go to the old property on 3/13/2021 to find the electric is STILL ON! Call again on 3/13/2021 and 3/15/2021 reminding them of the disconnect order. …
My first call was on or around the 28 May – 01 June 2021. I called to cancel the service. I was told by the representative that everything would be canceled and it was not. I asked for a confirmation number and your company does not give …
They are usually pretty fair with their billing and prices. If you get a cutoff they will usually extend it for you. We rarely have electrical problems. If we do it’s usually during a storm or strong winds. The longest we have had to wait for them to get it back on is 3 hours and that was because of down power lines.
God help this company if any competition came into the area. This charade of a Power Company can’t even keep the power on during a wind/rain storm in OK and now during the peak heat they’ll charge us extra. (Even if you have a PASSIVE HOUSE …
It’s always going off….the electric that is
Always gets the job done first rate!!
They get the electric back on very quickly after the storms!!
If I could give a place zero stars I would. Worst customer service. Worst pricing ever.
Thank you for the service on a well done job getting the power back on. Especially in this bad weather.
Fix your website please. We all should be able to go to that website and fill out that application form online.
Outrageous security deposits, extremely long wait times for upgrades and installs, the people here have absolutely no problem taking advantage of you and taking you over the coals
They have been the worst electric provider that I have ever used they will leave you in the cold regardless if you have kids or animals
$440 for a deposit!!! Feels like I’m being held at gun point and robbed! Won’t let my husband use his credit score which is better than mine. Because these guys are the only ones we can get electricity through in our area, we are forced to use these crooks! Praying another electric company comes in and gives these guys some competition.
Terrible services. The website can’t upload documents. Not compatible for certain devices.
During the pandemic, they make people go into the office physically sign paperwork. What happen to Docusign?
We’ve been with Cotton Electric since 1977. They have outstanding service and provide a quality product. Very fairly priced. Wouldn’t ever change even if we could.
I called almost a month ago to get our service switched from one address to another and they did not process my disconnect from the old residence causing me to pay for the electricity for the full month. When speaking to a supervisor I was …
The worst service from Cotton Electric that a member should ever endure. 45 years as a member. 90% of the time that I call about an issue they get me off the phone as quick as possible. I am not one to bug people. I might have a problem …
Requested new service on 3/1/2021 for a new residence. Requested a disconnect on 3/9/2021. Go to the old property on 3/13/2021 to find the electric is STILL ON! Call again on 3/13/2021 and 3/15/2021 reminding them of the disconnect order. …
My first call was on or around the 28 May – 01 June 2021. I called to cancel the service. I was told by the representative that everything would be canceled and it was not. I asked for a confirmation number and your company does not give …
They are usually pretty fair with their billing and prices. If you get a cutoff they will usually extend it for you. We rarely have electrical problems. If we do it’s usually during a storm or strong winds. The longest we have had to wait for them to get it back on is 3 hours and that was because of down power lines.
God help this company if any competition came into the area. This charade of a Power Company can’t even keep the power on during a wind/rain storm in OK and now during the peak heat they’ll charge us extra. (Even if you have a PASSIVE HOUSE …