Wow. Thanks for the heads up, y’all. They sound pretty nasty. To everyone who’s stuck with them because of location, someday you’ll have a choice, and these clowns will be out of business. There’s a reason why they are targeting customers who have who have no other option.
I called for new service and got a message machine during business hours. What happens when you need tech support if they can’t even take calls for new customers?
I had service with this company for a year. It was a rough year going through this internet service company. In the end the company did credit me back all that was owed to me and I appreciate that they did the right thing. Thank you
The best wireless internet available in mt hope. Hughes net and dish net don’t come close. Petera? Also not good for streaming. Caring customer service
Whoa, before considering your service I read some reviews. The owner truly must like to argue with customers, even going as far as posting one customer address. NOT COOL. …
Not sure why the negative reviews. I have been with them for a number of years and they have been more reliable and provided a higher quality of service than two previous providers. They get 5 stars from me.
It’s terrible…… they lower their quality day by day and raise the price day by day. They are incredibly amazing at being inconsistent with the quality they give the people who use it. They are like what dish says about direct TV but this is in the form of internet. We’ve had problems since we got it AND WE HATE IT!!
There service was great the first month & half than the wifi signal dropped not able to stream to my tv paying 99.00 a month. I called in and the customer service was horrible i asked to speak with the manager and she said she was the …
I called to ask about internet service but after speaking with the lady I spoke with I decided not to go through with setting up service with Cougar Wireless. The person was not pleasant to speak with and acted like she was annoyed with my …
The internet service they provide has been top notch. Have not not had any interruptions and streaming has been without flaw. The lady I dealt with on the phone is very professional and informative and the installer was very helpful and clear in what needed to be done. I recommend this service.
Update 8/26/2020. They have gotten way more reliable over the years with issues only once every maybe 6 months which is great! I switched to the most expensive plan ($200/month) for 12 Mbps sustained download which I consider a …
I regret using this internet provider. We have had service issues since we started with Cougar Wireless, the customer service is terrible. They are rude over the phone if you are even able to get a hold of someone. Their service is very expensive for the quality of service.
Despite this company’s terrible reviews, I called anyhow regarding new service because I no longer want to pay Comcast’s outrageous prices. The woman on the phone was impatient and rude (I was pleasant and concise – not a time waster for …
I have been a customer since they came to the Spangle area. We have had our ups and downs with service, wind trees ice ect., the one thing I have learned and what keeps me with Cougar wireless..the people. They always call me back when I …
Many times, I get voicemail when I call and usually it’s due to the internet being down.
Al told me I needed to buy a new router, which I did. Janet told me I needed a …
I live in a somewhat rural location and was having internet connectivity issues. I contacted CW via their website and just minutes later, Janet called me. She had already done some quick troubleshooting and articulated that the router had …
I called to inquire about my mothers account because she is blind and relies about the internet to the devices she uses to help her because of her disability, I have a seven year old that needs school work and can’t complete because the …
Awful service, consistently don’t have service, it’s the only option so we are stuck. This company needs to upgrade their equipment and be responsive to customers who inform them of issues. Forget trying to watch Netflix, connect for class …
Inconsistent speeds, outrageous pricing and Janet is rude to anyone who questions the company policy. We called during the wind storm outage last year just to inquire about when we might have Internet back and we were yelled at and hung up …
Recently had equipment installed and the technician was awesome! That being said the lady on the phone was the rudest person I have ever talked with. …
I have been a customer for about 6 years, I have had enough of Janet’s rudeness and lies! Last year when I lost service she told me the radio on the outside of my house went bad and I needed to buy a new one for $200 and pay $70 for the …
I used this service and when I have called in the past I was assisted by Janet, she is very rude and gets very hostile when you ask questions she does not like and this is terrible customer service. I think she needs anger management …
I have been a customer for about 2 years now and have had a great expience with everyone at Cougar Wireless. I live in a windy area and after some issues they replaced my dish to a smaller one of free. Janet has been amazing every time I …
I have been a Cougar Wireless customer for 4 years, and I’ve finally had it with slow internet, poor service, and Janet’s rudeness. Recently my service was out again. When they sent tech support to my house the next afternoon ($75, …
Truthfully, I read the reviews and thought this would be a good company to avoid. But, as I searched for other internet providers for my new home in Fairfield, they all struck out. Several did not respond back to me. Some would not …
I have had service with Cougar Wireless for several years now and they are great!!! Most of the technical issues we have ever had with the service are related to user error or we just need to power the router off and back on occasionally …
I recently called inquiring about cell service from Saber/cougar. Leaving my address on there voice for a return call. With the call back I was informed there was no way at all possible I could get service with all the tree coverage and …
Very poor customer service! I would suggest you look elsewhere!
Wow. Thanks for the heads up, y’all. They sound pretty nasty. To everyone who’s stuck with them because of location, someday you’ll have a choice, and these clowns will be out of business. There’s a reason why they are targeting customers who have who have no other option.
Far superior to anything I had prior. Faster and cheaper than previous provider. Quick install and zero problems since.
I called for new service and got a message machine during business hours. What happens when you need tech support if they can’t even take calls for new customers?
I had service with this company for a year. It was a rough year going through this internet service company. In the end the company did credit me back all that was owed to me and I appreciate that they did the right thing. Thank you
The best wireless internet available in mt hope. Hughes net and dish net don’t come close. Petera? Also not good for streaming. Caring customer service
Whoa, before considering your service I read some reviews. The owner truly must like to argue with customers, even going as far as posting one customer address. NOT COOL. …
Not sure why the negative reviews. I have been with them for a number of years and they have been more reliable and provided a higher quality of service than two previous providers. They get 5 stars from me.
It’s terrible…… they lower their quality day by day and raise the price day by day. They are incredibly amazing at being inconsistent with the quality they give the people who use it. They are like what dish says about direct TV but this is in the form of internet. We’ve had problems since we got it AND WE HATE IT!!
There service was great the first month & half than the wifi signal dropped not able to stream to my tv paying 99.00 a month. I called in and the customer service was horrible i asked to speak with the manager and she said she was the …
I called to ask about internet service but after speaking with the lady I spoke with I decided not to go through with setting up service with Cougar Wireless. The person was not pleasant to speak with and acted like she was annoyed with my …
The internet service they provide has been top notch. Have not not had any interruptions and streaming has been without flaw. The lady I dealt with on the phone is very professional and informative and the installer was very helpful and clear in what needed to be done. I recommend this service.
Love this company, they’re so friendly! I’ve had them as my ISP door many years. I wouldn’t want to go with anyone else.
Janet is phenomenal!
Update 8/26/2020. They have gotten way more reliable over the years with issues only once every maybe 6 months which is great! I switched to the most expensive plan ($200/month) for 12 Mbps sustained download which I consider a …
I regret using this internet provider. We have had service issues since we started with Cougar Wireless, the customer service is terrible. They are rude over the phone if you are even able to get a hold of someone. Their service is very expensive for the quality of service.
Despite this company’s terrible reviews, I called anyhow regarding new service because I no longer want to pay Comcast’s outrageous prices. The woman on the phone was impatient and rude (I was pleasant and concise – not a time waster for …
I have been a customer since they came to the Spangle area. We have had our ups and downs with service, wind trees ice ect., the one thing I have learned and what keeps me with Cougar wireless..the people. They always call me back when I …
Many times, I get voicemail when I call and usually it’s due to the internet being down.
Al told me I needed to buy a new router, which I did. Janet told me I needed a …
Janet, who claims to be the owner of the company, just yelled at me after I inquired about a internet outage and then hung up on me. …
I live in a somewhat rural location and was having internet connectivity issues. I contacted CW via their website and just minutes later, Janet called me. She had already done some quick troubleshooting and articulated that the router had …
I called to inquire about my mothers account because she is blind and relies about the internet to the devices she uses to help her because of her disability, I have a seven year old that needs school work and can’t complete because the …
Awful service, consistently don’t have service, it’s the only option so we are stuck. This company needs to upgrade their equipment and be responsive to customers who inform them of issues. Forget trying to watch Netflix, connect for class …
Inconsistent speeds, outrageous pricing and Janet is rude to anyone who questions the company policy. We called during the wind storm outage last year just to inquire about when we might have Internet back and we were yelled at and hung up …
Recently had equipment installed and the technician was awesome! That being said the lady on the phone was the rudest person I have ever talked with. …
I have been a customer for about 6 years, I have had enough of Janet’s rudeness and lies! Last year when I lost service she told me the radio on the outside of my house went bad and I needed to buy a new one for $200 and pay $70 for the …
I used this service and when I have called in the past I was assisted by Janet, she is very rude and gets very hostile when you ask questions she does not like and this is terrible customer service. I think she needs anger management …
I have been a customer for about 2 years now and have had a great expience with everyone at Cougar Wireless. I live in a windy area and after some issues they replaced my dish to a smaller one of free. Janet has been amazing every time I …
I have been a Cougar Wireless customer for 4 years, and I’ve finally had it with slow internet, poor service, and Janet’s rudeness. Recently my service was out again. When they sent tech support to my house the next afternoon ($75, …
Truthfully, I read the reviews and thought this would be a good company to avoid. But, as I searched for other internet providers for my new home in Fairfield, they all struck out. Several did not respond back to me. Some would not …
I have had service with Cougar Wireless for several years now and they are great!!! Most of the technical issues we have ever had with the service are related to user error or we just need to power the router off and back on occasionally …
I recently called inquiring about cell service from Saber/cougar. Leaving my address on there voice for a return call. With the call back I was informed there was no way at all possible I could get service with all the tree coverage and …