I didn’t think it was possible but country cablevision has gotten worse since zito took over. I was lied to about my bill decreasing after purchasing my own modem, now with additional fees they have tacked on I am paying more then before …
Absolutely worst company I have ever received service from. I have scheduled 3 times now and have taken time off work to make these appointments. 3 times now the installation technician has failed to show up at all. No call no show. No …
The internet is terribly unreliable. It cuts out several times a day. Usually not for too long, but if you’re trying to work from home that’s a real problem. Dropping off in the middle of a zoom call with clients is pretty dang …
One star is too generous. Aside from having unreliable internet they have the worst customer service I have ever experienced with a company.EVER. As bad as Country Cablevision was they were 100% better than this company. When they were …
I would not give them a one if I could rate any lower. I’m editing this because it has been two years now and they still haven’t come out. They have told us numerous times they would.
Terrible service, terrible customer service. Charged late fees before due. Found faster service for less money. Can’t believe these guys got a grant and have done what they have done.
Put in a request for wifi and once everyone was on board I got an appt. The tech was very professional and now have service. Took a while but persistence pays off. 😃 …
Terrible service. They charged me 2 months of not having the Internet and the Internet isn’t reliable. Honestly they need to go out of business and let spectrum take over.
Service had been good for a while but every 3-4 months like clockwork something happens and when you speak with someone, they act as if they could care less, I pay my bill every month on time and I expect service at all times and all channels that I PAY for!!!!
RUDE! Your bill is put together to completely confuse you with crazy charges and then if you call to ask about said charges they cop an attitude and get annoyed! Awful woman answering phones for this company!
Terrible! The internet cuts in and out, and also the lady that answers the phone is super rude, and disrespectful. Will definitely be finding me another internet provider when I can.
This place is horrid. I was told I did not return my boxes when I know I did. They are trying to charge me for them now. Rita the manager has told me all I owed was $56. Told them to send me a corrected bill. Did not receive that, but did receive a collections notice for the $56 and a receive which was returned.
Cable installed yesterday, buried cable today..this afternoon, “Picture goes off and “Weak Cable Signal Shows on TV Screen”” Why did this happen???? ..I don’t want the Cable going off and on. I don’t like this…Is this because of splicing at the pole when the Cable was buried today??
Not sure what’s happening with the internet, but the last week & a 1/2 or so, all we see is “loading”. It’s so slow. We’ll pick something watch and about 1/3 of way into it, it stops and and says it’s loading. Before, it has been great. Very disappointed.
Internet service slows to a crawl at night. You can’t stream anything. Fixes are always a few weeks away, yet nothing gets fixed. It is absolutely the worst ISP I have ever seen.
We have had this service since 7/16 & after 20 yrs. of dial up & 10 yrs. of no cell service its been an awesome experience to stay in touch w/our out of state grandkids, family & friends! Thanks Country Cablevision, Inc
My internet has been hooked up since January, it is now dropping service at least once every couple hours, normally a couple times an hour. My parents live right down the road and are having the same issue, and have had it for years. I wish I had other options
for
Terrible customer service. They are set up like a company in 1999 as in, they have no way to pay bill online. They have no competition in the area. But when they do, country cable will be forced to do better or be out of business… And that’s not a good business model.
Outdated channels, crappy customer service, a monopoly because there is no other choice for cable service in the area. Ever watched a show or a sporting event and at the critical point had the screen go black and have a little disclaimer …
This company transmits only commercial advertising that can be seen properly, the “other” channels we are paying for practically do not exist, especially those which transmit national and international news and higher level show. Only …
Just moved to spruce pine this was only provider we could get. My wife works for the state from home and the internet goes out every other week. Hell 3 times this week. Country cable is a joke right now. They need to fix it
Just called to get internet hooked up and was told by the woman I couldn’t get it at my house, while I had the people installing it standing right in front of me. Told me it would be 3 or 4 more months till I could have it at my house when …
There’s no comparison in the competition, CCVN Fiber Optic internet is incredible. It’ll change your life for the better, and costs less than Satellite at the same time. …
When reporting that the phone and internet where down, as has been the case more days than not, was told my eighty year old mother “really needed a backup, like AT&T.” Seriously? I replied, “She has a cell phone backup, however, when …
Service is absolutely terrible, it’s never their equipment, always yours no matter what it is. Never send technicians even when requested and their advertised speeds are not even close compared to speed testing it online. Don’t waste the time or money on them
As many other reviewers have said, this is a poorly run, unprofessional company. Individually, everyone there I have dealt with is pleasant enough, but they are quick to pass the buck and say they are at the mercy of circumstances out of …
The last year I’ve been with them has been THE ABSOLUTE WORST experience I’ve ever had with a company-not to mention the worst Internet service I’ve ever had; it drops all the time, is spotty, weak and awful. They are totally worthless. …
The cable internet is a joke and it gets worse every year. So far this year we have had as many outages as good days. But until charter comes by where i live im stuck with “hit or miss” internet connections that is usually as slow as early 2000’s internet. Sad.
We lost our internet service on a Saturday afternoon due to a tree that had fallen. Kyle arrived in record time with a bucket truck and had our cable line reattached in 6 min. We were up and running in 7 min. Thanks Country CV!
The Brutons
I have had internet service with CCVN for 2.5 years. During that time I have lost service over 300 times. I was documenting the outages for awhile, but stopped when I hit 150. I have had to reboot my modem/router at least 100 times. …
There service is so bad…. i hate frontier but sometimes I wonder if there internet doesn’t work better….ive been told a few times over the last 2 years that they were bringing there new lines out to my area… going on year 3 no sight …
I’ve worked with the Fiber crew since it’s inception in Burnsville and their service has always been top notch for me at Glen Raven, Inc. and at home as well. Recently installed at my church and our Christian School too and their service …
Honestly, I feel as though, unless you are given the Fiber, which seems to be all Country Cable is caring about right now, then you’re getting a crappy deal. The company doesn’t seem to know how to do anything but “restart a router and …
Country Cablevision is THE WORST cable/internet provider I’ve ever had. The internet works when it wants to, the cable picture quality is like analog TV with an antenna in the middle of a tornado, the DVR records shows SOMETIMES (not that …
Absolutely horrific experience. Poor service levels all around. Only 8 HD channels. Charged me for usage while my account was on vacation hold. Attitudes of employees on phone feels like you are bothering them. Just get a dish or like me buy YOUTUBE TV.
ABSOLUTE TERRIBLE company yes I know internet isn’t the best in the mountains but you can’t even have like 3 streaming devices at one time without the internet crashing Ive had it with this so called company. Ive missed school because of this terrible company FIX YOUR INTERNET.
Truly terrible service. The best download speed has been 3.17 MBPS; the best upload speed: 0.41 MBPS. And that’s during the rare times that the service is actually working. …
As soon as the fiber optic lines were online, I switched to Country Cable strictly for the internet. I bought the mid-grade bandwidth and have found it to be more than enough for our household. We constantly have a minimum of 12 devices …
Customer service makes you feel like an idiot. Had a run in with rep about their after hours service provider and their inability to fix my problem. It was my “fault that I didn’t leave a message on the vmail at their normal office …
Internet service is inconsistent and unreliable. You won’t get the internet that you pay for and getting help from their customer service only means you’ll get a few days before they start throttling your internet again. If you can find …
Other than the wait to be installed, the ladies at the office were very helpful and patient with my daily calls. My wife and I work from home and the internet pays our bills. When we moved to a home without internet access, we were a …
I only wish I could rate it lower…my service, assuming it works, its been off for 5 days now, is soooo slow. I have extreme family medical reasons for needing access to the internet. I recently switched from DSL and when I spoke with …
Garbage
By the way “Mr. POS Smart Alec”. I happen to be a customer that pays $100 a month to your terrible company. Might have to rethink that since you thought it wise …
Talking to the distal support center for them to call my local office and not explain the issues does not work. Not getting a call before the technician comes so I can explain does not work. You know what else doesn’t work? My internet. Or …
I also wish I could rate it lower. It must be nice to have a business that gets all its equipment upgraded by the government and not allowed to have any competition. I stopped by the Charter office 2 miles from my home and was told that I …
Don’t even bother with this outfit. My wife and I built a new home in Mars Hill in November 2015 and were told first it would be 3 days to get an engineer out to look at the site to determine what they needed to do to connect us to the …
Worst internet service ever! Slow and unreliable, crashes on a regular basis. Tech support can sometimes help, sometimes not. Last time the techs came out to try and fix it I was told that there are too many people in the area with service …
After dealing with Frontier, the phone company that cannot pick up a phone, I love these guys. Great girls answering my calls and a feeling that they really care. Everyone can whine when things do not work well but never say much when the service is is running smoothly.
Country Cable customer service is amazing. After hours service call needed? They’ll be there! Weekend service call need? Not a problem! Thank you for getting hubs HD channels back on. I sure would hate for him to miss a ballgame 😉. …
I put in a request for the fiber line over a year ago. The line was already to a power pole about 50 yards from my house. After seven months, they finally came and buried the line up to the house. Now I have been waiting for four or more …
I have been waiting forever to get the engineer to come out and see if we can even schedule installation even though the Country Cable line literally runs over my house. If this is the way they do business then I can’t wait to see how the internet service is. If I had another choice I would not use this company.
We were told they had fiber available in our area, but they told us we had to install the conduit and “string” ourselves, then they would install the fiber. Everyone I’ve spoken to who has CCV said the company did their installation. I …
Got new service running within 24 hours of my call. Had frequent troubles connecting and terribly slow speed for weeks. Their tech support was available 24 hours a day, and very helpful, but couldn’t find a problem. …
SELLING OUT TO A UNRELIABLE CONGLOMERATE, PEOPLE WHO WORK AT HOME OUT OF WORK, SENIORS WHO CANT CALL THE AMBULANCE, PROFIT OVER PEOPLE HUH? HOPE YOU SLEEP WELL ON THAT BED OF MONEY FOR SELLING OUT YOUR COMMUNITY The people are really great, the actual service is expensive and I’m not sure the term “reliable” could apply, LOTS of outages.
Can’t imagine a cable company being any worse. The customer service reps are excellent liars, but terrible at anything else. Actually, they aren’t even good at lying, but they gets lots of practice. You would think that as the recipient …
If I could give 0 stars I would. I currently have country cable internet which works as it should with no issues. I have built a new house which is 900 feet away from my current service. In order to hook up internet to my new house they …
Awful.
1) Website is miserable, half the links don’t do anything or don’t actually give any information… as a web developer, there is no way I would have this site …
Bought a house with the confirmation of having the best broadband in the southeast, but still waiting on the fiber to be run. Many calls to ask for status updates like other folks, but no results. I would love to give a great rating, but still waiting for the promised service of the “Broadband Initiative” project to come my way.
CCVN has followed through with getting Fiber Optic internet out to my retreat cabin in the Northern remote parts of Mitchell County, and it was worth the wait.
I had read a lot of reviews prior to getting it and it appeared they aren’t as …
I see a lot of bad reviews on here, but purely from my personal experience, I don’t have a single bad thing to say about Country Cablevision. Our Internet had been fast and reliable (we have the 25 mbps speed) until about a month ago when …
I love Bakersville and I love the small town atmosphere UNTIL it comes to Country Cablevision. I don’t understand why they are happy/satisfied with providing such poor service. If only I had a choice I would exercise it! If anyone has …
Our fiber cable was accidentally cut and they got right out the next morning and fixed it. Many thanks to the guys, it’s so windy & cold with snow. We very rarely ever have any issues, way more reliable than all the dish services we’ve ever had.
Absolutely the most atrocious ISP I’ve ever had the displeasure of dealing with. The most unreliable service and never capable of answering their phones during or afterhours when theres an issue with the internet. I’ve tried for months to …
There are frequent outages. On the dozen times tested, the speed has not once measured what I pay for. Service calls are not acted on quickly (days to months), and their tech assistence is often unreachable. The front desk ladies are very …
I haven’t had a single issue with my actual connection in the year I’ve had it; it has only ever been fast and consistent, stormy weather or otherwise, and I’ve seen vast improvement in the decade I’ve used CC as an ISP. That said, the …
We recently moved back to the area and the lack of internet stability is my only complaint. Ours might work 6 out of 24 hours during the day. I work from home and NEED reliable service. Unfortunately you will not find it through Country …
If you need reliable internet… then Country Cablevision is NOT for you. Time after time our internet is out and lags terribly. So frustrating to pay them each month for service and not get what we paid for. Robbery. Hoping better internet …
Update!!
By the 15th of June 2019, the technical support company that handles their tech support informed me during one of my almost nightly calls that they had logged …
Their fiber service is great out in Bakersville, a town over out in the sticks. I get the upload and download speeds I pay for. I can game online and run my small business online, and I am thankful for that. When there is trouble it it …
They ARE TRASH! Can’t get an answer nor into my account yet they supposedly fixed it. DO NOT GET ZITO ITS WORTHLESS AND NOT AT ALL GOOD. Go elsewhere!!!!
I have never have had a positive experience with this service. If you call a number that isn’t disconnected and actually active, you get a condescending representative. They don’t report outages on their website or correct phone numbers. If …
I thought there customer service was bad before Covid had happened, but I would pay online and not have to deal with it. Now when a problem arises you can’t even speak to anyone. I had left a voicemail, email, and went to the office. Big …
Internet service has been in and out constantly over 10 days now. I have called many times and have been told it’s noise on the main line or some other story. It is completely out again. Internet tech support obviously rejects my call when …
We originally called back in March 2020 to try to initiate setting up service. We have called multiple times since then but have had terrible responses from this company. The person answering the phone is not helpful to say the least. …
I wish I could review the actual service, but I can’t because I’ve been waiting months for installation. A tech came out a few weeks ago and installed the fiber line, but since then nothing. I can literally touch the end of their fiber line …
have had alot of trouble with our service dropping even paying for the gold plan . it shouldnt be this complicated to work with their customers . we keep calling and just getting more work orders and even after the tech guys showed up we still are having difficulties , thinking of going back to frontier
The absolute worse customer service EVER. I HAVE BEEN TRYING TO GET INTERNET SINCE LAST OCTOBER. I’VE CALLED I’VE GONE IN, MY HUSBAND HAS CALLED AND GONE IN. ALL THEY EVER SAY IS SOMEONE WILL CALL. NO ONE HAS TO DATE. HORRIBLE , R UDE …
While I have experienced some outages over three years or so of coverage they have been fixed quickly, generally with a tech arriving within a few hours or the following day. Let it be noted I have the fiber optic service. It did take quite …
I have called multiple times since January 2020 to get service turned on at my house. I was told one time fiber was being ran, another time I was told I was in a undeveloped area. There are 40 plus houses in my neighborhood so how are we …
Highly disappointed in the decision to sell Carolina Mountain Cablevision to Zito Media, a business with an F rating with the BBB. Carolina Mountain Cable (Zito) customers have experienced the worst service imaginable since the switch. Your shareholders obviously didn’t care about the customer just the money.
I have been trying to get internet since october 15,2021, it is now Dec 24,2021. Not one person has come out to my home. I call at least twice a week. I’ve been told their is no update on my address. I have left numerous messages with Dean, …
It’s understandable that the Internet will go out once in a while living in the mountains, but It’s totally unacceptable to provide a horrible customer service experience. I work from home and need reliable Internet. When the Internet went …
Worst service ever, hard to understand service person and they have NO supervisors to answer questions or call back. If another cable company exists in Mars Hill, NC I will be changing to them
We had a coaxial cable buried from the road to our house when it was built 20 years ago, and never really had a use for it. I inquired to see if it could carry a broadband signal and was surprised to learn it could — as strong as an …
We have service to two locations on our property in Green Mountain. Have been trying to get Internet service to a new home we built on the same land. To date, CCVN has just gotten then cable up to the structure, but no box. I am told to …
Our modem went out on Sunday afternoon. We called and spoke to a real live person who passed our information on to the technician. He called us back within 30 minutes and was at our house within 15 minutes. Tyler immediately diagnosed the problem and had us up and our internet running again in no time! Thanks for the great service.
Update: Zito Media bought out Country Cable. Within a few weeks it became very evident that they are throttling internet speeds. I was getting >125mbps, now it averages half of that with the same equipment. It doesn’t matter what time of …
Had CC look at location, told service is available, fiber optic already most of the way up drive on power poles, so placed order. Five weeks later, cable still not in place, much less installed in home, messages left about status are not …
Sense Zito Took over, things are just not the same. I’ve had a work order for them to come and install the new fiber optic line that I had accidentally nicked and it’s been three possibly four weeks and still nobody everything‘s laid out …
We called country cable February of 2021. The cable line to the house was installed, the box and line are sitting there awaiting connecting to the interior of my home. I have called monthly to get someone out, we have also gone to the …
Unable to pay bill online or over the phone. Been putting in my email address and i get a message saying its wrong. No one answers the phone. So i drive myself there while i get to wait 1-2 hours in line. Give us country cable back!
I’ve been waiting on country cable to come install fiber lines for 2 years now and still don’t have any internet worst fiber contractors apparently there to lazy to do anything I wouldn’t recommend them if you don’t already have fiber lines hooked up
Internet went out on Nov 16 and they said they could get someone out to look at it December 5? I didn’t even know how to respond. Like many other rural services, they have a monopoly in the area so we’re just stuck using them.
I work from home and had a terrible day of dropped phone calls and glitchy Zooms. I hope Zito can get its act together soon or I may have to move to greener ISPs. Does anyone know of one?
If I could give Zito a zero, I would. It is proving way too hard to set up on-line payment. Excuse me? Aren’t you in the business of doing this? Definitely NOT an improvement from Country Cablevision. Will be looking for another provider.
This new media corporation, “Zito Media”, is not any better than the previous company THE GREAT COUNTRY CABLEVISION. This organization of extortionate are doing the same exact thing. Not answering any phone calls nor responding to …
I visit my cabin a few times a month at Wolf Laurel. Every time I go I need to use the internet for phone or streaming, the WIFI is always going in and out. Just got my bill from the new company Zito. My bill went up 16 bucks for bad internet. Now I have to look at Frontier.
Their service is terrible. They won’t answer their phone, they won’t return calls, they shut down service whenever they want without so much as an explanation, they don’t credit us for the loss of service, without my phone service I can’t …
Avoid at all cost. I’ve been having dropped connections randomly for the last two weeks and I’ve gone through all the hoops and hurdles of trouble shooting on my end. Its one thing if the internet goes out during a storm or adverse …
I had an exceptionally good experience with Country Cable yesterday. I made my appointment with a super sweet lady on the phone last week and had 2 of the nicest guys show up. They arrived on time and dove straight into their work until …
Probably the worst internet ever. They need to sell to spectrum to a actual internet service. We would honestly be better not having internet and save 60$ a month. Zito media is a joke.
I’ve had the most horrible experience with Zito Media. Not one of their representatives speak a word of English and they would rather hang up on my mother in law than help her with her account. Highly disappointed.
Make customers unable to pay their bill. Great business plan. Brilliant.
1st bill since they took over Country Cablevision & have tried daily for 2 weeks to pay the bill. …
This company is a joke and so is the internet. The wifi goes out on a weekly basis and it is terrible when it’s running. We never had an issue when it was country cable now all we have are issues with Zito.
We pay a lot of money for this internet and it keeps cutting off during business hours! My husband and I work from home. I have been kicked off of important work meetings. Zito refuses to issue us a refund for this month. Every time I call, they hang up on me. They are extremely rude and won’t send anyone to look at it.
They just purchased Country Cablevision and immediately started converting the network and billing. Result? Internet disconnects every hour, phone does not work. Wrong bills sent, paid bills resent as past due, and no one to answer calls. …
Since Zito took over Country Cable, the internet, Cable TV, along with texting has been slow at best. It’s apparent they don’t have enough band width to handle their customers. What happened Zito? Can you please do something about this? Every time I’ve called, I get a phone service company, from India?
My cable AND internet went out simultaneously. We order food for our county food Bank and was trying to place our bi-monthly order. Our tech had us jumping around trying things on all 3 tvs, all mounted high on a wall. Obviously reading …
I’m fairly upset with the services provided in green mountain nc. Zito bought out country cable and the service went to dial up. All I hear when I call is upload speed. Yes upload speed is important but a latency of 90-210 is unacceptable. …
This place was good until Zito took over. I still have good quality internet don’t get me wrong but God forbid I go in person to pay or ask about anything. They are NEVER open when they say they are. The website AND their door says they …
Why am I speaking to someone in India when I call? Seriously, this is actually going to get WORSE than Country Cablevision?? That’s a feat in itself.
I didn’t think it was possible but country cablevision has gotten worse since zito took over. I was lied to about my bill decreasing after purchasing my own modem, now with additional fees they have tacked on I am paying more then before …
Absolutely worst company I have ever received service from. I have scheduled 3 times now and have taken time off work to make these appointments. 3 times now the installation technician has failed to show up at all. No call no show. No …
The internet is terribly unreliable. It cuts out several times a day. Usually not for too long, but if you’re trying to work from home that’s a real problem. Dropping off in the middle of a zoom call with clients is pretty dang …
One star is too generous. Aside from having unreliable internet they have the worst customer service I have ever experienced with a company.EVER. As bad as Country Cablevision was they were 100% better than this company. When they were …
Terrible service!!!!!!!!!!!!!
Friendly staff
Great staff
Sucks
very reliable
Off and on. Poor service
Great service
Great people!
Very unreliable service!
Nice lady I dealt with.
Great people.
Absolutely TERRIBLE!!!!
Absolute trash!
Such a poorly run company, they don’t seem to know what’s going on and keep poor records.
Easy to set up new service
Very unreliable,very poor Customer service Very expensive, very slow WiFi,VERY UNPROFESSIONAL
Awful lied to me several times won’t call me back still have no internet.
Been waiting over a month just to get a box put on the house. No sense of urgency from these people. Terrible customer service.
service is always tiling or freezing up on TV.
My 3rd cable box in 1 week went bad!
I can’t remember the last time I’ve had good internet connection
Always helpful! Great customer service; internet is reliable and fast.
Constantly in and out… worst network service I’ve ever seen in my life.
Internet was spotty, coustmer support was lacking, got a better deal with spectrum.
An absolute shameful business that should be shut down. They are a joke in the community.
I would not give them a one if I could rate any lower. I’m editing this because it has been two years now and they still haven’t come out. They have told us numerous times they would.
Staff is so helpful and nice. It’s a pleasure to do business with them.
custom service is garbage, also they can’t keep internet speeds they promise.
Country Cablevision has always given me good service. WE have phone and internet service.
I am very pleased with the services I receive and the reliability. Where I live the other options are limited and of poor quality.
Worst company ever! The only thing that is consistent is their billing! Service sucks! Phone and cable constantly go out! Customer service is a joke!
Fastest fiber internet around. Very good service and 99% uptime. Cable packages are very competitive.
This is the worst business ever! Can’t even pay your bill in person, zero Customer service
Terrible service, terrible customer service. Charged late fees before due. Found faster service for less money. Can’t believe these guys got a grant and have done what they have done.
Constantly having problems with equipment and signal now the 24hr support is a disconnect number I’ll be looking for a better internet company
The. Worst.
Up again at 3a.m, can’t sleep and my internet is out AGAIN. No wonder country cable is upping their price 10 dollars because ever one is leaving.
Running .46 Mbps on the speed test. I could get better internet service in Somalia. Worst ISP on the planet.
Put in a request for wifi and once everyone was on board I got an appt. The tech was very professional and now have service. Took a while but persistence pays off. 😃 …
Terrible service. They charged me 2 months of not having the Internet and the Internet isn’t reliable. Honestly they need to go out of business and let spectrum take over.
Yeah it take them a while to get everything set up but the internet itself is by far the best around ive been a customer for a couple years now.
If it rains you have a problem with connection it’s hard to get them come out but we have Internet and phone with
Service had been good for a while but every 3-4 months like clockwork something happens and when you speak with someone, they act as if they could care less, I pay my bill every month on time and I expect service at all times and all channels that I PAY for!!!!
RUDE! Your bill is put together to completely confuse you with crazy charges and then if you call to ask about said charges they cop an attitude and get annoyed! Awful woman answering phones for this company!
I have always had excellent service with country cable. I appreciate their internet service so much. Without CC I’d be lost.
Terrible! The internet cuts in and out, and also the lady that answers the phone is super rude, and disrespectful. Will definitely be finding me another internet provider when I can.
This place is horrid. I was told I did not return my boxes when I know I did. They are trying to charge me for them now. Rita the manager has told me all I owed was $56. Told them to send me a corrected bill. Did not receive that, but did receive a collections notice for the $56 and a receive which was returned.
Cable installed yesterday, buried cable today..this afternoon, “Picture goes off and “Weak Cable Signal Shows on TV Screen”” Why did this happen???? ..I don’t want the Cable going off and on. I don’t like this…Is this because of splicing at the pole when the Cable was buried today??
Always answer the phone and easy to communicate with. So far our internet service (fiber) has been excellent.
Got it to day so far it the best 👌 …
Not sure what’s happening with the internet, but the last week & a 1/2 or so, all we see is “loading”. It’s so slow. We’ll pick something watch and about 1/3 of way into it, it stops and and says it’s loading. Before, it has been great. Very disappointed.
Internet service slows to a crawl at night. You can’t stream anything. Fixes are always a few weeks away, yet nothing gets fixed. It is absolutely the worst ISP I have ever seen.
I’ve never had a problem with their internet
The ladies in the office are always really nice …
Had to wait through 45 minutes of loading to even write this review.
We have had this service since 7/16 & after 20 yrs. of dial up & 10 yrs. of no cell service its been an awesome experience to stay in touch w/our out of state grandkids, family & friends! Thanks Country Cablevision, Inc
My internet has been hooked up since January, it is now dropping service at least once every couple hours, normally a couple times an hour. My parents live right down the road and are having the same issue, and have had it for years. I wish I had other options
for
Terrible customer service. They are set up like a company in 1999 as in, they have no way to pay bill online. They have no competition in the area. But when they do, country cable will be forced to do better or be out of business… And that’s not a good business model.
Outdated channels, crappy customer service, a monopoly because there is no other choice for cable service in the area. Ever watched a show or a sporting event and at the critical point had the screen go black and have a little disclaimer …
This company transmits only commercial advertising that can be seen properly, the “other” channels we are paying for practically do not exist, especially those which transmit national and international news and higher level show. Only …
Just moved to spruce pine this was only provider we could get. My wife works for the state from home and the internet goes out every other week. Hell 3 times this week. Country cable is a joke right now. They need to fix it
Just called to get internet hooked up and was told by the woman I couldn’t get it at my house, while I had the people installing it standing right in front of me. Told me it would be 3 or 4 more months till I could have it at my house when …
There’s no comparison in the competition, CCVN Fiber Optic internet is incredible. It’ll change your life for the better, and costs less than Satellite at the same time. …
Change over to new owners. But it will get all the glitches worked out
When reporting that the phone and internet where down, as has been the case more days than not, was told my eighty year old mother “really needed a backup, like AT&T.” Seriously? I replied, “She has a cell phone backup, however, when …
Service is absolutely terrible, it’s never their equipment, always yours no matter what it is. Never send technicians even when requested and their advertised speeds are not even close compared to speed testing it online. Don’t waste the time or money on them
As many other reviewers have said, this is a poorly run, unprofessional company. Individually, everyone there I have dealt with is pleasant enough, but they are quick to pass the buck and say they are at the mercy of circumstances out of …
The last year I’ve been with them has been THE ABSOLUTE WORST experience I’ve ever had with a company-not to mention the worst Internet service I’ve ever had; it drops all the time, is spotty, weak and awful. They are totally worthless. …
The cable internet is a joke and it gets worse every year. So far this year we have had as many outages as good days. But until charter comes by where i live im stuck with “hit or miss” internet connections that is usually as slow as early 2000’s internet. Sad.
We lost our internet service on a Saturday afternoon due to a tree that had fallen. Kyle arrived in record time with a bucket truck and had our cable line reattached in 6 min. We were up and running in 7 min. Thanks Country CV!
The Brutons
I have had internet service with CCVN for 2.5 years. During that time I have lost service over 300 times. I was documenting the outages for awhile, but stopped when I hit 150. I have had to reboot my modem/router at least 100 times. …
There service is so bad…. i hate frontier but sometimes I wonder if there internet doesn’t work better….ive been told a few times over the last 2 years that they were bringing there new lines out to my area… going on year 3 no sight …
I’ve worked with the Fiber crew since it’s inception in Burnsville and their service has always been top notch for me at Glen Raven, Inc. and at home as well. Recently installed at my church and our Christian School too and their service …
Honestly, I feel as though, unless you are given the Fiber, which seems to be all Country Cable is caring about right now, then you’re getting a crappy deal. The company doesn’t seem to know how to do anything but “restart a router and …
Great place friendly Staff and customer service is great and the lead tech Andy is super nice and 10/10 for me here at country cable
Country Cablevision is THE WORST cable/internet provider I’ve ever had. The internet works when it wants to, the cable picture quality is like analog TV with an antenna in the middle of a tornado, the DVR records shows SOMETIMES (not that …
Absolutely horrific experience. Poor service levels all around. Only 8 HD channels. Charged me for usage while my account was on vacation hold. Attitudes of employees on phone feels like you are bothering them. Just get a dish or like me buy YOUTUBE TV.
Update 2/13/19: Yet another outage. Shocker.
2/15/19, 10pm. Yet another outage. …
ABSOLUTE TERRIBLE company yes I know internet isn’t the best in the mountains but you can’t even have like 3 streaming devices at one time without the internet crashing Ive had it with this so called company. Ive missed school because of this terrible company FIX YOUR INTERNET.
Truly terrible service. The best download speed has been 3.17 MBPS; the best upload speed: 0.41 MBPS. And that’s during the rare times that the service is actually working. …
As soon as the fiber optic lines were online, I switched to Country Cable strictly for the internet. I bought the mid-grade bandwidth and have found it to be more than enough for our household. We constantly have a minimum of 12 devices …
Such an unreliable Internet service. Constantly lose service for hours each month.
Customer service makes you feel like an idiot. Had a run in with rep about their after hours service provider and their inability to fix my problem. It was my “fault that I didn’t leave a message on the vmail at their normal office …
Internet service is inconsistent and unreliable. You won’t get the internet that you pay for and getting help from their customer service only means you’ll get a few days before they start throttling your internet again. If you can find …
Other than the wait to be installed, the ladies at the office were very helpful and patient with my daily calls. My wife and I work from home and the internet pays our bills. When we moved to a home without internet access, we were a …
I only wish I could rate it lower…my service, assuming it works, its been off for 5 days now, is soooo slow. I have extreme family medical reasons for needing access to the internet. I recently switched from DSL and when I spoke with …
Garbage
By the way “Mr. POS Smart Alec”. I happen to be a customer that pays $100 a month to your terrible company. Might have to rethink that since you thought it wise …
Talking to the distal support center for them to call my local office and not explain the issues does not work. Not getting a call before the technician comes so I can explain does not work. You know what else doesn’t work? My internet. Or …
I also wish I could rate it lower. It must be nice to have a business that gets all its equipment upgraded by the government and not allowed to have any competition. I stopped by the Charter office 2 miles from my home and was told that I …
Don’t even bother with this outfit. My wife and I built a new home in Mars Hill in November 2015 and were told first it would be 3 days to get an engineer out to look at the site to determine what they needed to do to connect us to the …
Worst internet service ever! Slow and unreliable, crashes on a regular basis. Tech support can sometimes help, sometimes not. Last time the techs came out to try and fix it I was told that there are too many people in the area with service …
After dealing with Frontier, the phone company that cannot pick up a phone, I love these guys. Great girls answering my calls and a feeling that they really care. Everyone can whine when things do not work well but never say much when the service is is running smoothly.
Country Cable customer service is amazing. After hours service call needed? They’ll be there! Weekend service call need? Not a problem! Thank you for getting hubs HD channels back on. I sure would hate for him to miss a ballgame 😉. …
I put in a request for the fiber line over a year ago. The line was already to a power pole about 50 yards from my house. After seven months, they finally came and buried the line up to the house. Now I have been waiting for four or more …
I have been waiting forever to get the engineer to come out and see if we can even schedule installation even though the Country Cable line literally runs over my house. If this is the way they do business then I can’t wait to see how the internet service is. If I had another choice I would not use this company.
We were told they had fiber available in our area, but they told us we had to install the conduit and “string” ourselves, then they would install the fiber. Everyone I’ve spoken to who has CCV said the company did their installation. I …
Got new service running within 24 hours of my call. Had frequent troubles connecting and terribly slow speed for weeks. Their tech support was available 24 hours a day, and very helpful, but couldn’t find a problem. …
this company really lacks something. Country Cablevision was
FAR FAR BETTER.
SELLING OUT TO A UNRELIABLE CONGLOMERATE, PEOPLE WHO WORK AT HOME OUT OF WORK, SENIORS WHO CANT CALL THE AMBULANCE, PROFIT OVER PEOPLE HUH? HOPE YOU SLEEP WELL ON THAT BED OF MONEY FOR SELLING OUT YOUR COMMUNITY The people are really great, the actual service is expensive and I’m not sure the term “reliable” could apply, LOTS of outages.
Can’t imagine a cable company being any worse. The customer service reps are excellent liars, but terrible at anything else. Actually, they aren’t even good at lying, but they gets lots of practice. You would think that as the recipient …
If I could give 0 stars I would. I currently have country cable internet which works as it should with no issues. I have built a new house which is 900 feet away from my current service. In order to hook up internet to my new house they …
DONE. REPORTING TO BETTER BUSINESS AND FCC.
I make my living as a streamer. As such, reliable internet is a must. I have …
Awful.
1) Website is miserable, half the links don’t do anything or don’t actually give any information… as a web developer, there is no way I would have this site …
Bought a house with the confirmation of having the best broadband in the southeast, but still waiting on the fiber to be run. Many calls to ask for status updates like other folks, but no results. I would love to give a great rating, but still waiting for the promised service of the “Broadband Initiative” project to come my way.
CCVN has followed through with getting Fiber Optic internet out to my retreat cabin in the Northern remote parts of Mitchell County, and it was worth the wait.
I had read a lot of reviews prior to getting it and it appeared they aren’t as …
ZITO IS THE WORST COMPANY. CONSTANT SPEED ISSUES AND BAD CUSTOMER SERVICE. IT TOOK 55 MIN TO UPLOAD THIS REVIEW EVEN.
I see a lot of bad reviews on here, but purely from my personal experience, I don’t have a single bad thing to say about Country Cablevision. Our Internet had been fast and reliable (we have the 25 mbps speed) until about a month ago when …
I love Bakersville and I love the small town atmosphere UNTIL it comes to Country Cablevision. I don’t understand why they are happy/satisfied with providing such poor service. If only I had a choice I would exercise it! If anyone has …
Our fiber cable was accidentally cut and they got right out the next morning and fixed it. Many thanks to the guys, it’s so windy & cold with snow. We very rarely ever have any issues, way more reliable than all the dish services we’ve ever had.
Absolutely the most atrocious ISP I’ve ever had the displeasure of dealing with. The most unreliable service and never capable of answering their phones during or afterhours when theres an issue with the internet. I’ve tried for months to …
There are frequent outages. On the dozen times tested, the speed has not once measured what I pay for. Service calls are not acted on quickly (days to months), and their tech assistence is often unreachable. The front desk ladies are very …
I haven’t had a single issue with my actual connection in the year I’ve had it; it has only ever been fast and consistent, stormy weather or otherwise, and I’ve seen vast improvement in the decade I’ve used CC as an ISP. That said, the …
this is a terrible company they took off Nickelodeon
and the guid channel and Andy Griffith
We recently moved back to the area and the lack of internet stability is my only complaint. Ours might work 6 out of 24 hours during the day. I work from home and NEED reliable service. Unfortunately you will not find it through Country …
If you need reliable internet… then Country Cablevision is NOT for you. Time after time our internet is out and lags terribly. So frustrating to pay them each month for service and not get what we paid for. Robbery. Hoping better internet …
Update!!
By the 15th of June 2019, the technical support company that handles their tech support informed me during one of my almost nightly calls that they had logged …
The customer service person was not very friendly and painful to talk to.
Their fiber service is great out in Bakersville, a town over out in the sticks. I get the upload and download speeds I pay for. I can game online and run my small business online, and I am thankful for that. When there is trouble it it …
They ARE TRASH! Can’t get an answer nor into my account yet they supposedly fixed it. DO NOT GET ZITO ITS WORTHLESS AND NOT AT ALL GOOD. Go elsewhere!!!!
I have never have had a positive experience with this service. If you call a number that isn’t disconnected and actually active, you get a condescending representative. They don’t report outages on their website or correct phone numbers. If …
I thought there customer service was bad before Covid had happened, but I would pay online and not have to deal with it. Now when a problem arises you can’t even speak to anyone. I had left a voicemail, email, and went to the office. Big …
Internet service has been in and out constantly over 10 days now. I have called many times and have been told it’s noise on the main line or some other story. It is completely out again. Internet tech support obviously rejects my call when …
We originally called back in March 2020 to try to initiate setting up service. We have called multiple times since then but have had terrible responses from this company. The person answering the phone is not helpful to say the least. …
I wish I could review the actual service, but I can’t because I’ve been waiting months for installation. A tech came out a few weeks ago and installed the fiber line, but since then nothing. I can literally touch the end of their fiber line …
My wifi has been out for 4 days now… A few hours or even a day is understandable, but 4 days?!?!?
These people are dreadful, nothing but problems since they took over Country Cable, going to try and switch
have had alot of trouble with our service dropping even paying for the gold plan . it shouldnt be this complicated to work with their customers . we keep calling and just getting more work orders and even after the tech guys showed up we still are having difficulties , thinking of going back to frontier
The absolute worse customer service EVER. I HAVE BEEN TRYING TO GET INTERNET SINCE LAST OCTOBER. I’VE CALLED I’VE GONE IN, MY HUSBAND HAS CALLED AND GONE IN. ALL THEY EVER SAY IS SOMEONE WILL CALL. NO ONE HAS TO DATE. HORRIBLE , R UDE …
While I have experienced some outages over three years or so of coverage they have been fixed quickly, generally with a tech arriving within a few hours or the following day. Let it be noted I have the fiber optic service. It did take quite …
Every single night for the past few days my internet has been continuously cutting out. I just want to watch my Cocomelon in peace l.
Internet is very slow and is always cutting off. The internet has been cutting off at 12 every night. It’s not reliable.
I have called multiple times since January 2020 to get service turned on at my house. I was told one time fiber was being ran, another time I was told I was in a undeveloped area. There are 40 plus houses in my neighborhood so how are we …
Highly disappointed in the decision to sell Carolina Mountain Cablevision to Zito Media, a business with an F rating with the BBB. Carolina Mountain Cable (Zito) customers have experienced the worst service imaginable since the switch. Your shareholders obviously didn’t care about the customer just the money.
I have been trying to get internet since october 15,2021, it is now Dec 24,2021. Not one person has come out to my home. I call at least twice a week. I’ve been told their is no update on my address. I have left numerous messages with Dean, …
It’s understandable that the Internet will go out once in a while living in the mountains, but It’s totally unacceptable to provide a horrible customer service experience. I work from home and need reliable Internet. When the Internet went …
Received personalized attention directly on entering the building. Helpful staff was able to answer questions and exact an effective solution.
Worst service ever, hard to understand service person and they have NO supervisors to answer questions or call back. If another cable company exists in Mars Hill, NC I will be changing to them
I look forward to being reimbursed on gas I have to buy to drive to the office to pay my bill since you can’t on their website or over the phone
We had a coaxial cable buried from the road to our house when it was built 20 years ago, and never really had a use for it. I inquired to see if it could carry a broadband signal and was surprised to learn it could — as strong as an …
We have service to two locations on our property in Green Mountain. Have been trying to get Internet service to a new home we built on the same land. To date, CCVN has just gotten then cable up to the structure, but no box. I am told to …
The worst internet service in America and inept at doing anything about it.
WORST COMPANY EVER! They do not care what they do to their customers and have no urgency to fix it when they take entire businesses offline.
I have had a lot of service interruption since Zito took over Country Cablevision, but it seems to be improving.
Our modem went out on Sunday afternoon. We called and spoke to a real live person who passed our information on to the technician. He called us back within 30 minutes and was at our house within 15 minutes. Tyler immediately diagnosed the problem and had us up and our internet running again in no time! Thanks for the great service.
Update: Zito Media bought out Country Cable. Within a few weeks it became very evident that they are throttling internet speeds. I was getting >125mbps, now it averages half of that with the same equipment. It doesn’t matter what time of …
One star is far to generous. This place is the national inquirer of media companies. Meh……at least they have no where to go but up?
Country Cablevision switched to zito. Our first bill we had an extra one time invoice of $135.37 tacked on!!!
Had CC look at location, told service is available, fiber optic already most of the way up drive on power poles, so placed order. Five weeks later, cable still not in place, much less installed in home, messages left about status are not …
Sense Zito Took over, things are just not the same. I’ve had a work order for them to come and install the new fiber optic line that I had accidentally nicked and it’s been three possibly four weeks and still nobody everything‘s laid out …
We called country cable February of 2021. The cable line to the house was installed, the box and line are sitting there awaiting connecting to the interior of my home. I have called monthly to get someone out, we have also gone to the …
Unable to pay bill online or over the phone. Been putting in my email address and i get a message saying its wrong. No one answers the phone. So i drive myself there while i get to wait 1-2 hours in line. Give us country cable back!
I’ve been waiting on country cable to come install fiber lines for 2 years now and still don’t have any internet worst fiber contractors apparently there to lazy to do anything I wouldn’t recommend them if you don’t already have fiber lines hooked up
Internet went out on Nov 16 and they said they could get someone out to look at it December 5? I didn’t even know how to respond. Like many other rural services, they have a monopoly in the area so we’re just stuck using them.
I work from home and had a terrible day of dropped phone calls and glitchy Zooms. I hope Zito can get its act together soon or I may have to move to greener ISPs. Does anyone know of one?
If I could give Zito a zero, I would. It is proving way too hard to set up on-line payment. Excuse me? Aren’t you in the business of doing this? Definitely NOT an improvement from Country Cablevision. Will be looking for another provider.
This new media corporation, “Zito Media”, is not any better than the previous company THE GREAT COUNTRY CABLEVISION. This organization of extortionate are doing the same exact thing. Not answering any phone calls nor responding to …
I visit my cabin a few times a month at Wolf Laurel. Every time I go I need to use the internet for phone or streaming, the WIFI is always going in and out. Just got my bill from the new company Zito. My bill went up 16 bucks for bad internet. Now I have to look at Frontier.
Their service is terrible. They won’t answer their phone, they won’t return calls, they shut down service whenever they want without so much as an explanation, they don’t credit us for the loss of service, without my phone service I can’t …
Avoid at all cost. I’ve been having dropped connections randomly for the last two weeks and I’ve gone through all the hoops and hurdles of trouble shooting on my end. Its one thing if the internet goes out during a storm or adverse …
I had an exceptionally good experience with Country Cable yesterday. I made my appointment with a super sweet lady on the phone last week and had 2 of the nicest guys show up. They arrived on time and dove straight into their work until …
Probably the worst internet ever. They need to sell to spectrum to a actual internet service. We would honestly be better not having internet and save 60$ a month. Zito media is a joke.
I’ve had the most horrible experience with Zito Media. Not one of their representatives speak a word of English and they would rather hang up on my mother in law than help her with her account. Highly disappointed.
Make customers unable to pay their bill. Great business plan. Brilliant.
1st bill since they took over Country Cablevision & have tried daily for 2 weeks to pay the bill. …
This company is a joke and so is the internet. The wifi goes out on a weekly basis and it is terrible when it’s running. We never had an issue when it was country cable now all we have are issues with Zito.
We pay a lot of money for this internet and it keeps cutting off during business hours! My husband and I work from home. I have been kicked off of important work meetings. Zito refuses to issue us a refund for this month. Every time I call, they hang up on me. They are extremely rude and won’t send anyone to look at it.
They just purchased Country Cablevision and immediately started converting the network and billing. Result? Internet disconnects every hour, phone does not work. Wrong bills sent, paid bills resent as past due, and no one to answer calls. …
Since Zito took over Country Cable, the internet, Cable TV, along with texting has been slow at best. It’s apparent they don’t have enough band width to handle their customers. What happened Zito? Can you please do something about this? Every time I’ve called, I get a phone service company, from India?
My cable AND internet went out simultaneously. We order food for our county food Bank and was trying to place our bi-monthly order. Our tech had us jumping around trying things on all 3 tvs, all mounted high on a wall. Obviously reading …
I’m fairly upset with the services provided in green mountain nc. Zito bought out country cable and the service went to dial up. All I hear when I call is upload speed. Yes upload speed is important but a latency of 90-210 is unacceptable. …
This place was good until Zito took over. I still have good quality internet don’t get me wrong but God forbid I go in person to pay or ask about anything. They are NEVER open when they say they are. The website AND their door says they …
Internet went out yesterday
afternoon and I called customer
service and reset the modem …