County of Cherokee – Electric Cooperative (TX) Reviews ( 56 )
They are so slow at restoring power and keeping customers informed.. 4 1/2 hours without power (1/31/2023) and updated information is still “assessing condition”.
I have been with Cherokee Electric Co-Op for 5 Years, I have only been without Electricity a handful of times , even thru the Snow Storms of 2021 and the latest Ice Storm. My Bill is as competitive as any Electric Provider. The Office staff …
The worst company the power goes out all the time and half the time it’s for no reason and take days to get it back on and they want to charge a arm and a leg to have power
I wish I didn’t even have to give one star. Our electric bills are outrageously high, and the people who work for that company are rude and unreasonable. If I didn’t HAVE to use that company I would pay triple to get to switch.
way over priced if I didn’t have to be with them I wouldn’t.. think it would be cheaper to install Solar panels. No way a bill should be 300 + what a joke
Overpriced. I don’t know how anyone would be able to continue having electricity at these rates. What is sad is you have to choose between groceries or electricity an this is the ONLY option for electricity in our area.
Disgusted by the service.
I pay way to much money to be without power for over 24 hours.
And of course, there is never an ETA as to when we will have power restored.
This electric company charges you DOUBLE what other company’s charge. Where I live in East Texas, I have no option but to use the company. If I had an option, I would NEVER use this company. Highway robbery.
Their service is out every few weeks for multiple hours for “service.” They have no problems charging exorbitant fees and rates. Unfortunately they have a monopoly on this area and there are no other choices. They couldn’t retain half of their customers if there were other choices.
Prices are super high power goes out every time it rains called to get a extension on my bill and was told they don’t give extensions … wish their was another option in this area never had so many problems with a company’s service until I moved to rusk
What a joke. ….they charge trtiple what other companies charge just because they know we have to use them…..My electric bill this month was more than my mortgage. ….if you like to get raped….they are the company for you!
They have a Monopoly in Cherokee County! So they charge what the they want and we have zero other options. We need to vote to deregulate Cherokee County Co Op so we have other options for our electric providers!
I’m not trusting of the electric Co. because I’ve had a lot of problems with billing, and many dangerous health risks blamed to be on this Elec. Co. The menu is always changing on automated ph. system and you cannot speak with mgmt. about concern’s.
I though a co op paid back to its customers. I have been with them 20 years and we still have never received anything. Service is fair at best and rates are high. A monopoly in my opinion. If I could change I would.
I really hate that we have to use this company! My electricity bill keeps getting higher & we don’t do anything different. If you’re gonna use Cherokee county coop be prepared for bills that will sky rocket 🚀 out of nowhere. My bill this month was $304!!!! I’ve never had a bill that high in my life!!! …
Constant power outages and exorbitant monthly bills. Therefore, we sweat in the summer and freeze in the winter. Simply can’t afford the cost to run our heating and AC at a reasonable temperature. We need and deserve a competitor.
The thing most don’t realize is that East Texas Cooperatives are only allowed to cut 15′ either side of their electric lines. With 40′ poles next to 80+ foot pine trees, it doesn’t make the best combination. But it’s the best they are …
First of all they are our only option for power. Goes out almost every storm, you can never get anyone on the phone. I do appreciate the workers out there in the weather working to restore. The 2 stars is for their customer service
They led us to believe they were to be our provider.. We put up the power poles and signed all their ridiculous amounts of paperwork. Notarized the easement, etc. But they are NOT our service provider! How did they read a map wrong?! We now …
Terrible company. Prices are very high and they are too inept to even send a bill out on time. No other utility company I have ever used has thia problem. …
Robbery, don’t care. I mean how else can I explain. Power goes out weekly, when it does go out takes a day get back on. Than you get a bill and it’s $400 on average. Even though you spend a good portion of the month in the dark.
It’s been 5 hours with no electricity! Have been trying to get in contact with them but no luck. We are freezing! It’s only going to get worse once sun goes down! It will be as cold inside as it is outside!! Fix the outage soon! PLEASE!!! …
I made a harsh review before but I truly believe they will bring us better internet. Even if it takes a while I don’t see any other internet company trying to bring us fiber internet.
Constant brownouts and constant off and on to the point that several of our appliances have been fried and ruined. Always strange to me how the power can stay on in high winds, heavy rain, and hail, but then go off two hours after a storm …
The COVID-19 pandemic of 2020 has left millions of US citizens without jobs and struggling to pay bills or buy food. And Cherokee County is no exception. However most companies understand the situation and have implemented new guidelines …
Big thank you and high appreciation to Shane Wright and (didn’t get name of young man who was with him) for fixing my problem today. And have to add in thank you to Robert Jenkins also. All courteous and very professional. Hopefully won’t …
OK… I don’t know what an Electric Coop is… Nor do I understand why some of us have no choice of electric providers while others can pick a provider on the internet with full Kw/hr rates for the picking. However, I will say this. When …
This is the only place I am able to get electricity. The prices are high and the service is terrible. There was a ground wire that was hanging in my yard when I left for work one morning. I called the company and alerted them to this when I …
I live alone and my bill is the same as when I was married with a family 5 and the rates they say stayed the same which were already high and I only have the lights on and a tv running in one room at a time instead having 4 tvs and washers …
I ended up having power shut off. Our house was caught up in a lawsuit and our landlord who usually paid rent and we paid him stopped! We had to h Ave help from family because there was an old 3oo$ bill. The bill was almost 20 years old! …
This is the worst service. We live in the Bullard area and since we have lived up here the elecricity goes out for every little thing. Our electricity bill is always high, you would think they would be able to replace any old lines for new …
Our electricity went off at 11 pm LAST NIGHT. It is now 5 am and STILL NO POWER. I am over this. It is hot in my house and this is the second time this has happened. No one on my street has power. I called again this morning and the only …
This isn’t a electric company . This company is complete and total robbery . U have no choice but to deal with them. So they can charge as much as they like and there isn’t a dang thing u can do about it. The bill they send u has new and …
We were pulled into our past landlords legal case which led to our power being shut off. I called it was over 700 just to get it back on, a shut off fee. A SHUT OFF FEE? Then a fee to turn it on? A fee for this and a fee for that. We …
Prices are way higher than other electric companies and we’re stuck with them. We spent thousands of extra dollars on our house when building it to make it the most energy efficient we could. We installed all energy star appliances, EVERY …
Can’t seem to get our bill in a timely manner anymore. For decades it arrived at the first of the month, but not anymore. You have a problem that needs to be addressed. If you know that the post office can’t deliver it in a timely manner, …
Worst electrical coop in the State of Texas. They lie to their customers, when or if you can ever get them to answer their phones. The power constantly goes out, and they take their time getting it restored. They also delete negative …
We have never had any major problems with CCECO have been a customer 21 years. My son is a lineman in the Houston area for 30 years and I know what their life is like. It doesn’t matter what the weather conditions are you get a call to come …
I’ve been here for 7 years and my electric bills are always fair in proportion to what I use. I’ve compared my bills to friends of other electric companies and mine are always lower. Note: When my grandkids visit, they’re in and out of the …
Crazy High electric bills out of nowhere without any notice my bills went up from an average of 300 total for 2 houses (Same property Grandpa house) to a total over 900 that’s a 300 dollar difference. The excuse?????? It was cold this year!
Awesome job guys, handling the storm that rolled thru tonight, getting the electricity back up and running in a very timely manner in the Mt. Hope area.
Everyone is amazing. What really amazes me are the negative reviews. My power is out right now and they will as always restore ASAP. My 16 years has seen nothing but improvement with my Co-Op. The statements of high prices are rediculous. …
I am editing my comment below, I see a lot of improvement in their services in past months, I hope they continue to provide it the same way. They’re putting fiber optics in our area, greatly appreciate that! Keep up the good work, we …
I can’t understand why all the negative ratings. If you compare Cherokee counties prices and outages with other surrounding electric co-ops I think you would have a different view. Prices are about the same as others. However, outages are …
Power goes out, they’re quick to get it back on(the price for living in the country). They’re currently trying to get us fiber optic out here (thank you). I didn’t realize how dangerous it is for those outstanding individuals working on those power lines. Good bless and please be safe.
Power goes out every single month with very few exceptions. There’s no one to complain to, since it’s a co-op. The PUC won’t accept complaints because a co-op is “member owned,” and there’s no other company you can get power through because …
They are so slow at restoring power and keeping customers informed.. 4 1/2 hours without power (1/31/2023) and updated information is still “assessing condition”.
I have been with Cherokee Electric Co-Op for 5 Years, I have only been without Electricity a handful of times , even thru the Snow Storms of 2021 and the latest Ice Storm. My Bill is as competitive as any Electric Provider. The Office staff …
Diana was so helpful and friendly!
The absolute worst. That pretty much sums it up.
I wrote a letter by review and it didn’t submit so I will redo it in the morning.
The cceca is amazing very good service I could not be happier 👌👌 …
Outrageous deposit and monthly fees. These prices are going to make my family homeless soon😠 …
The worst company the power goes out all the time and half the time it’s for no reason and take days to get it back on and they want to charge a arm and a leg to have power
Rates are way too high if I was able to get another company I would.
Horrible period! They take their time restoring power, but want they money on time. I wish we had other options.
Cherokee County Electric Co-Op is a poorly operated organization. I have unfortunately been a customer since 2005.
I wish I didn’t even have to give one star. Our electric bills are outrageously high, and the people who work for that company are rude and unreasonable. If I didn’t HAVE to use that company I would pay triple to get to switch.
MY Electric BILL continues to go up…I wish we had a choice like in the City I would NEVER USE THIS ELECTRICITY ITS AS MUCH AS PAYING RENT
way over priced if I didn’t have to be with them I wouldn’t.. think it would be cheaper to install Solar panels. No way a bill should be 300 + what a joke
Overpriced. I don’t know how anyone would be able to continue having electricity at these rates. What is sad is you have to choose between groceries or electricity an this is the ONLY option for electricity in our area.
Disgusted by the service.
I pay way to much money to be without power for over 24 hours.
And of course, there is never an ETA as to when we will have power restored.
This electric company charges you DOUBLE what other company’s charge. Where I live in East Texas, I have no option but to use the company. If I had an option, I would NEVER use this company. Highway robbery.
Their service is out every few weeks for multiple hours for “service.” They have no problems charging exorbitant fees and rates. Unfortunately they have a monopoly on this area and there are no other choices. They couldn’t retain half of their customers if there were other choices.
Prices are super high power goes out every time it rains called to get a extension on my bill and was told they don’t give extensions … wish their was another option in this area never had so many problems with a company’s service until I moved to rusk
What a joke. ….they charge trtiple what other companies charge just because they know we have to use them…..My electric bill this month was more than my mortgage. ….if you like to get raped….they are the company for you!
They have a Monopoly in Cherokee County! So they charge what the they want and we have zero other options. We need to vote to deregulate Cherokee County Co Op so we have other options for our electric providers!
I’m not trusting of the electric Co. because I’ve had a lot of problems with billing, and many dangerous health risks blamed to be on this Elec. Co. The menu is always changing on automated ph. system and you cannot speak with mgmt. about concern’s.
I though a co op paid back to its customers. I have been with them 20 years and we still have never received anything. Service is fair at best and rates are high. A monopoly in my opinion. If I could change I would.
I really hate that we have to use this company! My electricity bill keeps getting higher & we don’t do anything different. If you’re gonna use Cherokee county coop be prepared for bills that will sky rocket 🚀 out of nowhere. My bill this month was $304!!!! I’ve never had a bill that high in my life!!! …
Constant power outages and exorbitant monthly bills. Therefore, we sweat in the summer and freeze in the winter. Simply can’t afford the cost to run our heating and AC at a reasonable temperature. We need and deserve a competitor.
The thing most don’t realize is that East Texas Cooperatives are only allowed to cut 15′ either side of their electric lines. With 40′ poles next to 80+ foot pine trees, it doesn’t make the best combination. But it’s the best they are …
First of all they are our only option for power. Goes out almost every storm, you can never get anyone on the phone. I do appreciate the workers out there in the weather working to restore. The 2 stars is for their customer service
They led us to believe they were to be our provider.. We put up the power poles and signed all their ridiculous amounts of paperwork. Notarized the easement, etc. But they are NOT our service provider! How did they read a map wrong?! We now …
Terrible company. Prices are very high and they are too inept to even send a bill out on time. No other utility company I have ever used has thia problem. …
Robbery, don’t care. I mean how else can I explain. Power goes out weekly, when it does go out takes a day get back on. Than you get a bill and it’s $400 on average. Even though you spend a good portion of the month in the dark.
It’s been 5 hours with no electricity! Have been trying to get in contact with them but no luck. We are freezing! It’s only going to get worse once sun goes down! It will be as cold inside as it is outside!! Fix the outage soon! PLEASE!!! …
I made a harsh review before but I truly believe they will bring us better internet. Even if it takes a while I don’t see any other internet company trying to bring us fiber internet.
Constant brownouts and constant off and on to the point that several of our appliances have been fried and ruined. Always strange to me how the power can stay on in high winds, heavy rain, and hail, but then go off two hours after a storm …
The COVID-19 pandemic of 2020 has left millions of US citizens without jobs and struggling to pay bills or buy food. And Cherokee County is no exception. However most companies understand the situation and have implemented new guidelines …
Big thank you and high appreciation to Shane Wright and (didn’t get name of young man who was with him) for fixing my problem today. And have to add in thank you to Robert Jenkins also. All courteous and very professional. Hopefully won’t …
OK… I don’t know what an Electric Coop is… Nor do I understand why some of us have no choice of electric providers while others can pick a provider on the internet with full Kw/hr rates for the picking. However, I will say this. When …
This is the only place I am able to get electricity. The prices are high and the service is terrible. There was a ground wire that was hanging in my yard when I left for work one morning. I called the company and alerted them to this when I …
I live alone and my bill is the same as when I was married with a family 5 and the rates they say stayed the same which were already high and I only have the lights on and a tv running in one room at a time instead having 4 tvs and washers …
I ended up having power shut off. Our house was caught up in a lawsuit and our landlord who usually paid rent and we paid him stopped! We had to h Ave help from family because there was an old 3oo$ bill. The bill was almost 20 years old! …
This is the worst service. We live in the Bullard area and since we have lived up here the elecricity goes out for every little thing. Our electricity bill is always high, you would think they would be able to replace any old lines for new …
Our electricity went off at 11 pm LAST NIGHT. It is now 5 am and STILL NO POWER. I am over this. It is hot in my house and this is the second time this has happened. No one on my street has power. I called again this morning and the only …
This isn’t a electric company . This company is complete and total robbery . U have no choice but to deal with them. So they can charge as much as they like and there isn’t a dang thing u can do about it. The bill they send u has new and …
We were pulled into our past landlords legal case which led to our power being shut off. I called it was over 700 just to get it back on, a shut off fee. A SHUT OFF FEE? Then a fee to turn it on? A fee for this and a fee for that. We …
Prices are way higher than other electric companies and we’re stuck with them. We spent thousands of extra dollars on our house when building it to make it the most energy efficient we could. We installed all energy star appliances, EVERY …
Can’t seem to get our bill in a timely manner anymore. For decades it arrived at the first of the month, but not anymore. You have a problem that needs to be addressed. If you know that the post office can’t deliver it in a timely manner, …
Worst electrical coop in the State of Texas. They lie to their customers, when or if you can ever get them to answer their phones. The power constantly goes out, and they take their time getting it restored. They also delete negative …
We have never had any major problems with CCECO have been a customer 21 years. My son is a lineman in the Houston area for 30 years and I know what their life is like. It doesn’t matter what the weather conditions are you get a call to come …
I’ve been here for 7 years and my electric bills are always fair in proportion to what I use. I’ve compared my bills to friends of other electric companies and mine are always lower. Note: When my grandkids visit, they’re in and out of the …
Crazy High electric bills out of nowhere without any notice my bills went up from an average of 300 total for 2 houses (Same property Grandpa house) to a total over 900 that’s a 300 dollar difference. The excuse?????? It was cold this year!
Awesome job guys, handling the storm that rolled thru tonight, getting the electricity back up and running in a very timely manner in the Mt. Hope area.
Everyone is amazing. What really amazes me are the negative reviews. My power is out right now and they will as always restore ASAP. My 16 years has seen nothing but improvement with my Co-Op. The statements of high prices are rediculous. …
I am editing my comment below, I see a lot of improvement in their services in past months, I hope they continue to provide it the same way. They’re putting fiber optics in our area, greatly appreciate that! Keep up the good work, we …
I can’t understand why all the negative ratings. If you compare Cherokee counties prices and outages with other surrounding electric co-ops I think you would have a different view. Prices are about the same as others. However, outages are …
Power goes out, they’re quick to get it back on(the price for living in the country). They’re currently trying to get us fiber optic out here (thank you). I didn’t realize how dangerous it is for those outstanding individuals working on those power lines. Good bless and please be safe.
Bill went from $198 last month to $398. & that extra charge of $75 which used to be $50 is insane! Really wish we had other electric company options.
Power goes out every single month with very few exceptions. There’s no one to complain to, since it’s a co-op. The PUC won’t accept complaints because a co-op is “member owned,” and there’s no other company you can get power through because …