They say they close at 5pm, I got there at 4:57pm and said “their computer” said it was 5 already 😒 if they say they close at 5pm then they should close at 5pm sharp not before then! …
Terrible water service, never missed a bill or late, called in an let them know I moved still got a $200 bill, was told they don’t prorate.. I will never use them again!!
So I paid my bill in the drop box ,, I got a notification to call ,, Tracy answered and said envelope had no Money I asked to speak to someone else she said nothing could be done transferred my call ,, of course never heard back from anyone …
I have no idea what is going on here but who the hell charges close to $200 to turn on and off your water?!!!!. I have lived in many states and never I have had to pay this. Something fishy is going on here
They DO NOT EVER answer their phone. Need to call them, your outta luck!
Just now found out that if you call their number, quickly press extension 100, 102 or 105 before it hangs up on you.
Water rates really high and where I live they only allow one cubic yard of bulk trash and 10 cubic yards of brush, yet when I put to the curb some brush that was no where near those 10 cubic yards, I still got charged with a fee.
Everytime I go to balch springs to visit my family it always smell good and the workers always have good attitubes and the house keeping always doin such a good job and it does not never smell like urin when u open the door or enter their …
High water rates. and . sewer is high to , I have live in many city’s , never have I had rates this high , my water is from 80-100 a month , My wife and I don’t use that much water , we don’t water the yard or wash the car at home , we …
They charge a $150 non-refundable fee so they can connect your water and put it under your name. Although, Water was already connected our the home. Our water bill is $80 or more when its only 2 adults living in the home. You can pay online …
This place needs some overhauling. The young lady at the window in the water department has no customer service skills. She need some training..very unprofessional and it makes the whole company look bad..the whole city..i cant wait until my lease is up to get the hell out of this strange dysfunctional land.
They never answer the phone and when they do is just to hang up on you, if u keep calling back and they finally answer theyre rude. They have no customer service skills at all. They should learn how to do their job.
Just as everyone is stating in the reviews. The water rates are extremely high, as well the service fee to pay online or through phone. And don’t get me started with the customer service. Maria is extremely rude and impolite, when trying …
This water company is so bad they system is not up-to-date the customer service is very bad you can call the number they will never answer or call you back Balch springs is a terrible city to live in all the way around I wish I could give them a negative star
Terrible, terrible terrible.
😐😐😐 …
Terrible water services
Water Bill is extremely high
Fast service
Terrible customer service, very disappointed and dissatisfied with their service.
Fast never long lines good customer service friendly workers
High water rates.. sewer same charge as water.. no option for a separate sewer meter for farms
Good service except changing password requiring a desktop…not mobile ready.
They say they close at 5pm, I got there at 4:57pm and said “their computer” said it was 5 already 😒 if they say they close at 5pm then they should close at 5pm sharp not before then! …
Wouldn’t let me pay my bill online nor over the phone & I’m out of town so I’m going to come back home w NO WORKING WATER .
Terrible water service, never missed a bill or late, called in an let them know I moved still got a $200 bill, was told they don’t prorate.. I will never use them again!!
So I paid my bill in the drop box ,, I got a notification to call ,, Tracy answered and said envelope had no Money I asked to speak to someone else she said nothing could be done transferred my call ,, of course never heard back from anyone …
I have no idea what is going on here but who the hell charges close to $200 to turn on and off your water?!!!!. I have lived in many states and never I have had to pay this. Something fishy is going on here
They DO NOT EVER answer their phone. Need to call them, your outta luck!
Just now found out that if you call their number, quickly press extension 100, 102 or 105 before it hangs up on you.
Water rates really high and where I live they only allow one cubic yard of bulk trash and 10 cubic yards of brush, yet when I put to the curb some brush that was no where near those 10 cubic yards, I still got charged with a fee.
Everytime I go to balch springs to visit my family it always smell good and the workers always have good attitubes and the house keeping always doin such a good job and it does not never smell like urin when u open the door or enter their …
High water rates. and . sewer is high to , I have live in many city’s , never have I had rates this high , my water is from 80-100 a month , My wife and I don’t use that much water , we don’t water the yard or wash the car at home , we …
They charge a $150 non-refundable fee so they can connect your water and put it under your name. Although, Water was already connected our the home. Our water bill is $80 or more when its only 2 adults living in the home. You can pay online …
This place needs some overhauling. The young lady at the window in the water department has no customer service skills. She need some training..very unprofessional and it makes the whole company look bad..the whole city..i cant wait until my lease is up to get the hell out of this strange dysfunctional land.
They never answer the phone and when they do is just to hang up on you, if u keep calling back and they finally answer theyre rude. They have no customer service skills at all. They should learn how to do their job.
Just as everyone is stating in the reviews. The water rates are extremely high, as well the service fee to pay online or through phone. And don’t get me started with the customer service. Maria is extremely rude and impolite, when trying …
This water company is so bad they system is not up-to-date the customer service is very bad you can call the number they will never answer or call you back Balch springs is a terrible city to live in all the way around I wish I could give them a negative star