I just moved into the neighborhood and was so pleased my experience was nothing like the other reviews. I got a phone call back within 20 minutes and the account is in my name and we’re all set!
River Rock water is a joke. Don’t bother calling them, you will never get a call back. Just go the the HOA building and complain to them, the water company will call them back within five minutes……Who runs this show? Please do the job our dues pay you to do.
Web site has not email contact information. No resent water quality reports. There is no way to get your bill amount online or via email. The postal service loses 2 – 4 a year.
No one answers the phone. The voicemail box is full. The online pay doesn’t work. We dropped off a check over a week ago, it still hasn’t gone through. And they sent us a letter today saying they have not recieved payment. What happened to …
Meh.
They don’t answer the phone at all
It’s 2018 and they still haven’t figured out how to setup automatic bill pay like every other utility company…
I don’t think anyone actually works here! I have been trying to get assitance for two days and several calls. No return calls.
They do not answer phone calls! Their site has been down so you cant pay your water bill online..
Their web site rarely works. No one is ever in the office. We don’t use checks how do you pay?
I just moved into the neighborhood and was so pleased my experience was nothing like the other reviews. I got a phone call back within 20 minutes and the account is in my name and we’re all set!
River Rock water is a joke. Don’t bother calling them, you will never get a call back. Just go the the HOA building and complain to them, the water company will call them back within five minutes……Who runs this show? Please do the job our dues pay you to do.
Web site has not email contact information. No resent water quality reports. There is no way to get your bill amount online or via email. The postal service loses 2 – 4 a year.
No one answers the phone. The voicemail box is full. The online pay doesn’t work. We dropped off a check over a week ago, it still hasn’t gone through. And they sent us a letter today saying they have not recieved payment. What happened to …