they need to work on customer service. When I called to ask a question the lady huffed and puffed before answering. It’s never to late to change careers!
If you are looking to buy a house in north texas stay away from Rockwall/Heath. Taxes go up every year the max allowed by law and if you try to protest your property tax, good luck!!!
Called to speak with someone about a payment I made that is not showing and the office picked up the phone and then immediately hung up on me without saying a word.
Typical Government Agency. It’s very difficult if almost impossible, to have the proper documentation to prove the real value of your property to our money hungry city government taxing authority. They need more taxes to buy Taj Mahal City …
When my wife and I went in for the valuation protest meeting, and despite us proving that our property taxes are higher that the rest of the homes neighborhood, the person who we met with had the audacity to tell me “in Minnesota where I’m …
They inflate property taxes by any means possible. On my home, they assumed a 20% increase in market value in one year…I wish! If that had actually happened, I would have sold my home to get away from Rockwall CAD. They’re thieves and …
Properties are regularly appraised at values greater than their comparables support. Protest your appraisal and request their evidence under the Texas Tax Code, Section 41.461. They are usually emailed, but at worst you’d have to pay for …
I was very pleased with my phone call with Mr. Baker. He was professional, responsive, and took his time answering all my questions. We discussed our comps and theirs, he explained how the land value was calculated and how our pool value was determined. The RCAD staff are courteous and friendly. A positive experience and outcome!
Visited today in order to address my veteran tax exemption and get some clarity on the details. Not only was I greeted with a smile, Jenna and Karen dropped what they were doing and helped me from start to finish. I left here with more …
It feels hopeless to give them a one-star review as it is clear our elected local leaders do not care about the persistent problems these reviews show. …
Wow, 4 months to update the property owners on a home I sold? Thats insanely slow. Sold back in July and theyre telling me it should be updated by the end of October. Im getting letters in the mail for overgrown lawn on a house I no longer own. Either hire more people or hire faster people.
I called and was given more information than I even asked for. The lady was very polite and helpful.
The lady answering the phone was so snobby. I dont understand how people like that keep a job.
The worst customer service, will be moving out of Rockwall county, I do not recommend moving to Rockwall !
Have always found them to be very helpful and professional
they need to work on customer service. When I called to ask a question the lady huffed and puffed before answering. It’s never to late to change careers!
Great experience, knowledgeable staff, In and out within 15min with everything that I needed done and filed! Thank you!
I visited the CAD office today to pay taxes. The staff were professional, polite, and fast.
We’re very helpful when going in person.
If you are looking to buy a house in north texas stay away from Rockwall/Heath. Taxes go up every year the max allowed by law and if you try to protest your property tax, good luck!!!
Called to speak with someone about a payment I made that is not showing and the office picked up the phone and then immediately hung up on me without saying a word.
Ladies working there are polite, cooperative, and really helpful. Excellent experience 👏 there. Thank you for being helpful.. …
Typical Government Agency. It’s very difficult if almost impossible, to have the proper documentation to prove the real value of your property to our money hungry city government taxing authority. They need more taxes to buy Taj Mahal City …
When my wife and I went in for the valuation protest meeting, and despite us proving that our property taxes are higher that the rest of the homes neighborhood, the person who we met with had the audacity to tell me “in Minnesota where I’m …
the female was not helpful on the phone when i called on 5/4/2022, and extremally short with me.
why don’t they want to help?
They inflate property taxes by any means possible. On my home, they assumed a 20% increase in market value in one year…I wish! If that had actually happened, I would have sold my home to get away from Rockwall CAD. They’re thieves and …
Properties are regularly appraised at values greater than their comparables support. Protest your appraisal and request their evidence under the Texas Tax Code, Section 41.461. They are usually emailed, but at worst you’d have to pay for …
I was very pleased with my phone call with Mr. Baker. He was professional, responsive, and took his time answering all my questions. We discussed our comps and theirs, he explained how the land value was calculated and how our pool value was determined. The RCAD staff are courteous and friendly. A positive experience and outcome!
I was expecting our experience with the CAD to be difficult but they did two things very quickly for us this year… …
Visited today in order to address my veteran tax exemption and get some clarity on the details. Not only was I greeted with a smile, Jenna and Karen dropped what they were doing and helped me from start to finish. I left here with more …
It feels hopeless to give them a one-star review as it is clear our elected local leaders do not care about the persistent problems these reviews show. …
Wow, 4 months to update the property owners on a home I sold? Thats insanely slow. Sold back in July and theyre telling me it should be updated by the end of October. Im getting letters in the mail for overgrown lawn on a house I no longer own. Either hire more people or hire faster people.