S.B.C.U.D. has been providing reliable water service to our customers since 1958. We started out 60 years ago with only 1,300 customers. Today, our … See more
South Blount County Utilties does NOT answer to requests you send in with their contact form on their website. They recently installed a convenience fee for paying by bank draft, which costs them nothing. Such acts a monopolist. Whatever …
The crew that repaired the water break at 1348 Tomahawk Drive on Tuesday September tenth did an outstanding job! The crew was courteous and professional! They took the time to do an excellent cleanup of the job site and explained everything …
Why would you cut off water a day before good Friday? I work outta town and came home on Thursday night with my water off and they closed on good friday. Thanks for the big inconvenience. All this over $30.00!! Really!!
Wouldn’t use the online system. It’s broken by their own acknowledgement.
It only updates once a month. So do not except to see your current bill accurately. It will cost you $60.00 because of this online system. If you pay what it …
We pay our bill every month.. have since forever. They discussed our bill with another unauthorized person without permission. Was hateful and hung up on us when we called to find out why. Any time we call to ask a question, they are all …
Shocked to receive a water bill for $699. You would think they would let you know you may have a leak just in case you it was not evident. It was over a week before we got the bill and water was running constantly in an area way up under the house for all that time. Otherwise no problems.
I see a lot of negective reviews, but so far my experience has been great! Thank you so much to the ladies in the office; they saved me $1,000. I was under the impression that if i was running 1 inch pipe to my build site that i would have …
We rent. When we changed the water into Our name we received a call from South Blount saying there was a water leak at our rental. I immediately informed our landlord. He did not fix this in a timely fashion, and our bill was $126. I …
This is the worst company I have ever dealt with and unfortunately no other options. I have paid bill in full per the balance on the statement and they keep saying it was not paid in full. When you check the balance it continues to change …
My husband and I bought a house in September of 2019. When I transferred the water into my name I was told I would get the bill in November. November came and went and I called about my bill twice. Both times I was told there was no bill …
Did not receive a bill in the mail for the month of Nov 2021 and I cannot pay the bill online because it won’t accept my account number. Now I will have to pay a late fee. It’s not that big of a deal, but the fact that I know my account …
Water has been out all night and it’s now 12:46 pm, still no water. I’m home. When I call all I get is “oh we don’t know when it’ll be back on.” When I ask can they not speak to the workers to get an estimate, I’m told “it typically takes 4 …
I felt the need to leave a review seeing all of the negative ones but I have had nothing but a great experience with this office. Moving in was super easy and now that we’re moving out the shut of process was simple as well. Last summer, …
Thank you for calling me, we wouldn’t have known we had a water leak. We’ve always received good service but the phone call took it to the 5 star level.
In the Dark Ages.
Nice understanding people
Keep one online bill pay system. Stop changing it every year.
Very helpful staff within an overly secure building.
Thank you Kelsie for answering all of my questions and not getting frustrated with me. I appreciate your help and friendly smile.
Hassle to use, can’t get in touch with a real person. Makes me want to get my well pump repaired and dump this system.
The folks at the water district always are willing to help without hassles; Barbara help me over the phone with an usual request; Thank you Barbara.
Worst customer service and the employees are rude and very non helpful sad I have no choice but this pos place
South Blount County Utilties does NOT answer to requests you send in with their contact form on their website. They recently installed a convenience fee for paying by bank draft, which costs them nothing. Such acts a monopolist. Whatever …
The crew that repaired the water break at 1348 Tomahawk Drive on Tuesday September tenth did an outstanding job! The crew was courteous and professional! They took the time to do an excellent cleanup of the job site and explained everything …
Why would you cut off water a day before good Friday? I work outta town and came home on Thursday night with my water off and they closed on good friday. Thanks for the big inconvenience. All this over $30.00!! Really!!
Wouldn’t use the online system. It’s broken by their own acknowledgement.
It only updates once a month. So do not except to see your current bill accurately. It will cost you $60.00 because of this online system. If you pay what it …
We pay our bill every month.. have since forever. They discussed our bill with another unauthorized person without permission. Was hateful and hung up on us when we called to find out why. Any time we call to ask a question, they are all …
Shocked to receive a water bill for $699. You would think they would let you know you may have a leak just in case you it was not evident. It was over a week before we got the bill and water was running constantly in an area way up under the house for all that time. Otherwise no problems.
I see a lot of negective reviews, but so far my experience has been great! Thank you so much to the ladies in the office; they saved me $1,000. I was under the impression that if i was running 1 inch pipe to my build site that i would have …
We rent. When we changed the water into Our name we received a call from South Blount saying there was a water leak at our rental. I immediately informed our landlord. He did not fix this in a timely fashion, and our bill was $126. I …
This is the worst company I have ever dealt with and unfortunately no other options. I have paid bill in full per the balance on the statement and they keep saying it was not paid in full. When you check the balance it continues to change …
My husband and I bought a house in September of 2019. When I transferred the water into my name I was told I would get the bill in November. November came and went and I called about my bill twice. Both times I was told there was no bill …
Did not receive a bill in the mail for the month of Nov 2021 and I cannot pay the bill online because it won’t accept my account number. Now I will have to pay a late fee. It’s not that big of a deal, but the fact that I know my account …
Water has been out all night and it’s now 12:46 pm, still no water. I’m home. When I call all I get is “oh we don’t know when it’ll be back on.” When I ask can they not speak to the workers to get an estimate, I’m told “it typically takes 4 …
Part#1 (review I left 5 years ago)
New customer and I thought I had set up auto pay for the billing. Confusion on my part. …
I felt the need to leave a review seeing all of the negative ones but I have had nothing but a great experience with this office. Moving in was super easy and now that we’re moving out the shut of process was simple as well. Last summer, …
Thank you for calling me, we wouldn’t have known we had a water leak. We’ve always received good service but the phone call took it to the 5 star level.