Washington County Service Authority in Abingdon, VA, provides an exceptional water and wastewater service at a reasonable cost to customers from throughout the county.
| Monday 8AM–5PM Tuesday 8AM–5PM Wednesday 8AM–5PM Thursday 8AM–5PM Friday 8AM–5PM Saturday Closed Sunday Closed |
25122 Regal Dr, Abingdon, VA 24211
Unbelievable lack of care at this so-called ‘Service’ Authority. I had to leave water running several days 12/22 during hard freeze. Tried to make arrangements to pay $300+ water bill in installments. Nope! Not allowed! Pay in full, or we shut it off!
Worst water service ive had yet
Good luck EVER getting an actual human being on the on the phone.
They never answer the phone.
Never can get them to answer the phone. Very unhappy customer.
These guys work dilegently to protect the customers and keep water flowing. I’m very impressed.
very bad, no one pick-up the phone. never.
Worst company I have ever dealt with in my life. Totally uncaring and unreasonable
Having a phone number is useless when you never pick up.
They never pick up the phone! Even if u leave a message you never get a call back!
Won’t answer the phone. 😡 …
I would like to know why bills are not being sent and then you get a disconnect notice. What happen to the billing dept
Man, how I wish we could move to no longer have to deal with these people. They truly do not care about you!
Always courteous and helpful. They go out of their way to help including repair work even on holidays. Bravo !
They don’t send bills out until they want to. Plus will not work with you to settle the issue. They a waste of space and time
Website is beyond useless. They are so far behind other agencies that they don’t have an app. Impossible to report outages or problems with service. WCSA is a complete joke.
They don’t know how to answer the phone, what kind of business is this???
My family is new to the area. No problem having service set up. I was treated with respect and guided through an easy process of setting up my new service.
Here at the Washington County Service Authority in Abingdon, VA with a friend who is reconnecting his service for his home. Carlotta an Administrative Specialist took the time to explain the fees and service in detail. Very knowledgeable …
They NEVER pick up the phone. Never in my life have I seen such HORRID customer service. I know I’m wasting my time with this review but had to put it out there/nothing a customer can do but put up with their BS.
I have been holding over 30 minutes to report we have no water. The office doesn’t even have an option to report a problem.
Have been trying for days to speak to someone about having a meter installed. No one ever answers the phone. Customer service must not be much of a priority.
Just horrible horrible rude people!! I have lived in my new place for a month and a half and I have had 4 bills and no resolution..
In short: terrible customer service, generally rude, distracted, unable to help, and sometimes gives bad/incorrect information.
People I’ve dealt with: Karen and Holly. …
I just bought a trailer and was trying to get new service setup have been given the runaround about when they can come instead of meter for me my husband went to pick up the paperwork goes first lady gave him the wrong paperwork to fill out …
If I could give them 0 stars I would! You can’t get any one there to pick up the phone. I don’t understand why because their inside isn’t even open, so it’s not like their inside is busy. It’s pretty obvious they aren’t doing their jobs!!
So had a man come out bout 6 mths ago to cut off our water cause he said there was not a name on the account. So now went back to property to do rentavasions an they put a lock on the meter an I haven’t received a bill in 8 mths so now they …
Joke of an office…If I could give 0 stars I would. I had been without water for two days. I called and was on hold for over an hour each time. Decided to go up there, they said the water was on. I of course told them no, it’s not. So they …
I have tried so many times to reach a human it’s ridiculous. I don’t understand why they can’t answer the phone. I have worked for utility companies myself in the past and we focus very heavily on how long it took to answer a phone call. If …