County Waste of Virginia & Pennsylvania- West Point
County Waste provides many areas & communities with a full line of trash pick-up, recycling, garbage disposal, dumpster rental services. Our … See more
They skip us multiple weeks in a row and then accuse us of not having our trash out periodically. They are ridiculous and have horrible customer service.
The worst company I’ve ever delt with. Trash was flying out of there truck, struck my vehicle and refuses to do anything about it. Looks like we’ll have to get lawyers involved.
I have never dealt with a more unprofessional company. The employees are unreliable, rude and inappropriate at best. There is no point in contacting management because they will lie to protect the poor behavior of their employees.
I forgot to put my trash out one day and called customer service they had another truck in the area come pick up my trash the next day. Love county waste customer service and trash pickup they have always been great.
Just got off the phone with a rep. Was on hold for over 55 min. So when you are told to call make sure your phone is charged. No excuse for that. Going to look for a different collection service.
They won’t even answer their phone! I doubt I would get acceptable service from these rubes. Fortunately, since they are uncontactable I’ll never have to deal with them. I’ll stay with Republic (with whom I’m less than enthused.)
Driver kept missing our house. After the second week in a row I asked for a credit of one week. They denied the credit and said it was a new driver etc etc. Many other companies. I suggest forgetting this one even exist.
Had been trying for three days to reach this company unsuccessful.Finally reached Jasmine who is very helpful problem was resolved in a matter of minutes . There are good people employed by this company thank you
Increased prices twice in 2018 (31.8% increase) without any notification to customers. I’m kicking these guys to the curb and hiring the good ol’ boys running round the county roads in plywood-sided pickups. They deserve my money–County Waste deserves a lost account.
Just a shout out for the fellow that picked up my trash today, he was very polite and said hello. We usually have a lot of trash, and really appreciate all the guys do!
I have had several issues with this company, most recently this past Wednesday. Upon going out to bring the garbage can back in, the can and several trash bags were out in the middle of the road. Upon calling the company, I was told they …
Trash service is very reliable and keeps to scheduled pick up dates unless there is holiday. I would like to say the people in office are very nice and helpful. I want to single out CHRISTY SMITH – She is very professional and provided me excellent customer care when I had a problem with my bill.
If you have the option for a different company I would suggest doing so. They over charged my account with no notice this month. Tried to blame it on a rate increase for January and said there was a notice of the increase on my bill. I …
I run the HOA for a townhouse complex that uses County Waste for our trash services. They have not shown up in over 3 weeks, do not answer calls, and do not reply to emails.
My trash and recycling are never picked up on the day they are supposed to be. Both cans sit by the road for a week or more before they finally make it by to pick it up. I call daily and noting ever changes. Worst service I have ever …
Terrible customer service, will have you on hold for 1-2 HOURS. Recycling routinely missed. Have to call every week, on a Friday of all days, to get it picked up on the following Monday. Going to another disposal service, totally unacceptable.
They charge me double of what they charge my neighbors. They say my price just depends on numerous things but my neighbor pays 23.00 a month and I an charged 41.50 for the same service. I am not sure if it is due to my race,age, etc. I have …
I did have one star due to a bad experience, but I received a call that made things a lot better. I could tell she cared and resolved the situation. Good people still exist. For that I had to raise the rating.
I’ve been trying to call, and it seems like noone is there to answer my call. I’ve been on hold for 30 +minutes so I just hung up makes no sense you better not cancel my service cause you don’t want to answer the phone so I can pay my bill
County Waste driver crashed into my car, said he stopped but didn’t tell me. His division manager told him to continue his route and he would come by to inform me of the damage to my car. The division manager came by to tell me of the …
They have been skipping my trash pickup at least once a month. The CSR told me he’d make a note to the drivers about my location about a month ago – the pickup has since been skipped TWICE. I am done fighting with this incompetent company to do the job I pay for and will be moving to a different service.
After signing up for your service, my two containers were delivered quickly. They are just the right size, and even though I’m a ‘senior citizen’ I’m able to take them to the curb OK. I sure do like that I don’t need to make the trip to …
I have been trying to contact the corporate phone number and local phone number for weeks to update my credit card information and have had to wait on hold to terrible hold music for 30 minutes each time them their phone system hangs up on …
I work for a local business in Toano area. Tried calling to discuss the abrupt change of our businesses pickup day because in conflicted with our freight delivery and their truck wouldn’t be able to fit to pick up our trash. Spoke with …
I had been using County Waste with no issue for about a year and a half. I moved to a different section of the county that County Waste services. It was so difficult to transfer my service and stop my old service. The customer service …
Horrible service. They never showed up on a Friday in the Williamsburg area to empty our cart and I didn’t know if they were going to come on Monday or Saturday or at all since when I checked their Web site and it said there were no …
I have a Commercial/Business Account with County Waste for my Auto Repair Shop. After about a year of doing business with them I noticed my Bill had gone up which had surprised me since I have a contract. After getting the run around my …
Evidently the company has been purchased by another company. After three rate increases in three months with no notification and nonexistent customer service (literally no one will pick up the customer service line and will only accept …
We had no problems at all with County Waste, in over 7 years. However, they were recently bought out by GFL Environmental, and now they’re not picking up our trash at all. Memorial Day wasn’t even a holiday for County Waste, but for GFL, it …
I’m updating my review to reflect the current situation. The trash has not been collected in my entire area. Multiple attempts to reach the company results in the phone disconnecting. There is no way to leave a message or contact this …
Have been trying for 4 days to reach the West Point office. I have a always been on automatic payment
And since they have been bought by new company I am receiving paper bill. Tried …
Recycling every other week
Finally got things straighten out. It took a while,but all is well
.
Very easy to get a service and a good price !
My trash man is so nice..so are the people in customer service!!
They raised prices without notifying customers. Terrible company to do business with.
Very responsive. The dispatchers office returns calls almost immediately.
It is not normal to jack up your prices by 58% and not notify people…. it’s unprofessional.
New customer so far no issues. Customer service quick to respond even after hours.
Service is reliable and we’ve been very pleased but the cost more than doubled in January 2018 with no notice.
Absolute s++++, over 3 weeks to get a can delivered. They will lie to you, not let you talk to a manager, and deliver empty promises
No notice of increase and did nothing to wanna keep you as a customer when they are notified about bill increase.
Much better rates than our other provider. Have been on time. Pleasant customer service.
Trash people didn’t empty out my garbage can. No one answers or replys back. I now have a full trash can for another week. Thanks
They skip us multiple weeks in a row and then accuse us of not having our trash out periodically. They are ridiculous and have horrible customer service.
i’ve been a customer for years, but they NEVER answer the phone or respond to emails. I have to find a better service.
Most affordable service. Has never skipped a beat and customer service is excellent. Most of our subdivision have switched to them.
The worst company I’ve ever delt with. Trash was flying out of there truck, struck my vehicle and refuses to do anything about it. Looks like we’ll have to get lawyers involved.
I have never dealt with a more unprofessional company. The employees are unreliable, rude and inappropriate at best. There is no point in contacting management because they will lie to protect the poor behavior of their employees.
I forgot to put my trash out one day and called customer service they had another truck in the area come pick up my trash the next day. Love county waste customer service and trash pickup they have always been great.
No one is never available to answer the phone! I need to request removal of yard debris. I’ve been on hold for 30 mins!
Just got off the phone with a rep. Was on hold for over 55 min. So when you are told to call make sure your phone is charged. No excuse for that. Going to look for a different collection service.
They won’t even answer their phone! I doubt I would get acceptable service from these rubes. Fortunately, since they are uncontactable I’ll never have to deal with them. I’ll stay with Republic (with whom I’m less than enthused.)
Driver kept missing our house. After the second week in a row I asked for a credit of one week. They denied the credit and said it was a new driver etc etc. Many other companies. I suggest forgetting this one even exist.
Had been trying for three days to reach this company unsuccessful.Finally reached Jasmine who is very helpful problem was resolved in a matter of minutes . There are good people employed by this company thank you
Increased prices twice in 2018 (31.8% increase) without any notification to customers. I’m kicking these guys to the curb and hiring the good ol’ boys running round the county roads in plywood-sided pickups. They deserve my money–County Waste deserves a lost account.
Just a shout out for the fellow that picked up my trash today, he was very polite and said hello. We usually have a lot of trash, and really appreciate all the guys do!
I have had several issues with this company, most recently this past Wednesday. Upon going out to bring the garbage can back in, the can and several trash bags were out in the middle of the road. Upon calling the company, I was told they …
After calling twice ,still missing a recycling bin
Spent close to 60 mins on hold waiting ro speak to a representative,who seemed uncaring at best
Trash service is very reliable and keeps to scheduled pick up dates unless there is holiday. I would like to say the people in office are very nice and helpful. I want to single out CHRISTY SMITH – She is very professional and provided me excellent customer care when I had a problem with my bill.
ONE STAR BECAUSE THERE IS NOTHING LOWER.
On the phone these people promise you quick responses, in actuality they are …
If you have the option for a different company I would suggest doing so. They over charged my account with no notice this month. Tried to blame it on a rate increase for January and said there was a notice of the increase on my bill. I …
I run the HOA for a townhouse complex that uses County Waste for our trash services. They have not shown up in over 3 weeks, do not answer calls, and do not reply to emails.
My trash and recycling are never picked up on the day they are supposed to be. Both cans sit by the road for a week or more before they finally make it by to pick it up. I call daily and noting ever changes. Worst service I have ever …
Terrible customer service, will have you on hold for 1-2 HOURS. Recycling routinely missed. Have to call every week, on a Friday of all days, to get it picked up on the following Monday. Going to another disposal service, totally unacceptable.
They charge me double of what they charge my neighbors. They say my price just depends on numerous things but my neighbor pays 23.00 a month and I an charged 41.50 for the same service. I am not sure if it is due to my race,age, etc. I have …
I did have one star due to a bad experience, but I received a call that made things a lot better. I could tell she cared and resolved the situation. Good people still exist. For that I had to raise the rating.
I’ve been trying to call, and it seems like noone is there to answer my call. I’ve been on hold for 30 +minutes so I just hung up makes no sense you better not cancel my service cause you don’t want to answer the phone so I can pay my bill
County Waste driver crashed into my car, said he stopped but didn’t tell me. His division manager told him to continue his route and he would come by to inform me of the damage to my car. The division manager came by to tell me of the …
They have been skipping my trash pickup at least once a month. The CSR told me he’d make a note to the drivers about my location about a month ago – the pickup has since been skipped TWICE. I am done fighting with this incompetent company to do the job I pay for and will be moving to a different service.
After signing up for your service, my two containers were delivered quickly. They are just the right size, and even though I’m a ‘senior citizen’ I’m able to take them to the curb OK. I sure do like that I don’t need to make the trip to …
I have been trying to contact the corporate phone number and local phone number for weeks to update my credit card information and have had to wait on hold to terrible hold music for 30 minutes each time them their phone system hangs up on …
I work for a local business in Toano area. Tried calling to discuss the abrupt change of our businesses pickup day because in conflicted with our freight delivery and their truck wouldn’t be able to fit to pick up our trash. Spoke with …
I had been using County Waste with no issue for about a year and a half. I moved to a different section of the county that County Waste services. It was so difficult to transfer my service and stop my old service. The customer service …
Horrible service. They never showed up on a Friday in the Williamsburg area to empty our cart and I didn’t know if they were going to come on Monday or Saturday or at all since when I checked their Web site and it said there were no …
I have a Commercial/Business Account with County Waste for my Auto Repair Shop. After about a year of doing business with them I noticed my Bill had gone up which had surprised me since I have a contract. After getting the run around my …
Evidently the company has been purchased by another company. After three rate increases in three months with no notification and nonexistent customer service (literally no one will pick up the customer service line and will only accept …
We had no problems at all with County Waste, in over 7 years. However, they were recently bought out by GFL Environmental, and now they’re not picking up our trash at all. Memorial Day wasn’t even a holiday for County Waste, but for GFL, it …
Place was very clean, looks like they are updating the property, had 2 hard working GFL employees upfront hanging gates. Looked exceptional!
I’m updating my review to reflect the current situation. The trash has not been collected in my entire area. Multiple attempts to reach the company results in the phone disconnecting. There is no way to leave a message or contact this …
Have been trying for 4 days to reach the West Point office. I have a always been on automatic payment
And since they have been bought by new company I am receiving paper bill. Tried …
Raises rates without permission. Terrible “customer service” They were great until a Canadian company bought them. Now, just useless.