Everyone complaining here should do some research on the slew of bad investments and failed projects they’ve been involved with as well bringing on retired Fiber employees to get a second pension on our rate dollar.
THANKYOU ALL FOR PUTTING UP WITH ME AND THE ALARM. GOING OFF IN MY CAR AS I WAS STRANDED AND NOT HAVING IT TOWED!!!! THANK YOU SANDY FOR YOUR AWSOME CUSTOMER SERVICE !!!
This company has taken advantage of the monopoly that they have. No customer service to speak of and they are unwilling to listen to the people who supposedly own this establishment.
Excellent customer service! I don’t know why people make such comments…i call them around 6 times until now , every single time my job get done within minutes!!!
Crooked rich trying to get richer in winter off the middle class and poor!! Hope you get caught for what you are doing is illegal, especially to the elderly and disabled, karma is a pain!!!
Unfair practices. Inflated rates based on false data. Unbelievably bad customer service. Overpaid, uncaring staff. You know… the typical publicly-owned power company.
Nearly every time I have called to speak with a “customer service” representative they have been snooty and condescending. The rates are outrageous and the monopoly they have leaves consumers with no other choice but to deal with them. Beyond disgusted and disappointed with this place!
Talked with Colleen about weatherization stuff. Extremely helpful and knowledgeable. Was on a hold a bit but once answered the staff was courteous and actually forwarded me to a person.
‘planned maintenance’ that they didn’t tell me about. I guess I’ll go re-start my laundry and see if I can salvage dinner. Thanks PUD, I’m glad this wasn’t inconvenient for YOU.
Power went out last night during a terrible storm and Cowlitz PUD had almost 10000 people back online in about 24 hours. Phenomenal job guys and thanks.
I simply can’t afford the rate increase. We are a middle class couple who has a mortgage and two car payments. It is absolutely sickening that the cowlitz pud could care less how the ridiculous rate increases affect people. They are using their monopoly to devastate the citizens of cowlitz county.
They are great! I am from out of county and the local group im forced to deal with in my home town in straight nasty. These people are informative and helpful. I do not belive an over the pgone fee close to 10 dollara is necessary though. Other than that, keep it up!
Changed our due date from the usual 9th to the 1st and made our account pay in cash only and then charged us $475 because we were late on the payment. Absurd and almost criminal business practices.
I see a lot of people posting stuff like OMG, my bill was $549 this month. I have a 2500SqFt home and a 1200SqFt Shop and never have I been over $200 for a single month, and I use a lot of electricity. Try turning some things off and not leave them running. Cowlitz is one of the lowest in the Nation. No Complaints here!!
Have literally paid these guys over $1200 in the last 60 days!!!! This month they turned my electric off after it being 6 days late, the bill was $539 for ONE month! We don’t even have an air conditioner! No 24 hour notice, no knock at the …
Not sure how it’s possible I pay 150.00 a month for a 500 sq. Foot house!! When I have 1 light on and no heat going..Seems to me they need to be investigated !! They are ripping the customers of Longview off to raise their bottom line! …
Recently moved to cowlitz county from clark county… our bill is so high now! We used to live in a non-energy efficient 5bdrm 2000+ sqft home with visitors nearly daily to a super efficient 4bdrm 1300+ sq ft home, no visitors and our bill …
For the people who complain about the cost of electricity in Cowlitz County, they should know that Washington state has the second-lowest electrical rate per kilowatt hour in all of the U.S. Washington state’s average rate is 9.79 per kwh. …
Power outages happen from time to time. Now they seem to be happen more frequently which means calling to report the outage. Incredibly apathetic and disinterested phone support when calling to report or get a status update after 3 hours of being without power while caring for two disabled eldarly.
Anybody complaining about rates needs to move somewhere else, The rates are about half the national average. Been with Cowlitz PUD a little over a year now, had them on the phone a few times, could be friendlier but were always helpful. Will take these guys over Clark PUD anyday.
Colleen from the weatherization program is phenomenal. You can book a (free) weatherization audit through the PUD and she will come out and give you bunches of tips to keep your heating bill down and rebates to help pay for the upgrades. …
Because a staff member entered my address wrong I’ve been waiting 2 weeks for a refund and now will have to potentially wait another 30 days at least before I can get my money. Very disappointing. The staff didn’t even seem to care. I understand everyone makes mistakes but at least act more professional about it. 👎 …
Wonderful Support Personnel. Evil Company. imposing huge fees to force customers to move to a new payment plan. they call it an option lol, either pay the enormous fee (they call it a deposit but I’m not a new customer nor have I ever …
im the manager for the apartment complex on baltimore, the customer service is very friendly, in particular sandy johnson was/is my representative for the most part, and she provides quick and friendly service to anything i may need from …
WORST CUSTOMER SERVICE EVER!!!! The lady was so rude that answered the phone. We made a payment in the amount she said and my power NEVER came back on. I waited over an hour and called the after hours number and they said I had to ANOTHER …
Pud is not making exceptions for pay in person accounts during the virus outbreak. I am a high risk individual and I was told I still have to come in and pay- they will not take my payment over the phone. Way to work with the community and keep people safe
If I could give less than 1 Star I would. This place is horrible when it comes to people struggling. When they shut you off, they charge a fee of 100$ plus your bill. They offer for you to make payments towards your back bill on the pay as …
Every time we’ve had an issue, it’s been resolved promptly. And for those complaining about prices, it’s about 4 cents per kw/h — and since we moved from a place that was literally ten times that amount, we’re always pleasantly surprised by our bills. AND we generate our own hydro power in this county, which is awesome, too!
We are a property management company who pride ourselves on going the extra mile and being proactive with our communication. We have paid the electric invoices for an owner of 40 multi-family units for almost 2 years. Unbeknownst to us we …
Service has been good, but account access is horrible. You have to use a 3rd party app that is not very good. I can never access my info when I need to. I don’t understand why they can’t just have a normal set up like nearly every other …
Gouging people!
Lousy service.
Money hungry. Disgusting.
Charging ridiculous amounts.
Review coming soon.
Nothing.
Monopoly!
Low rates, friendly people.
Overpaid people and their deposit system sucks
Clean , friendly Customer service
Cheapest electric rates in the U.S. (fact, look it up). Thank you, Cowlitz PUD.
Never had any issues. Rates are cheaper than Portland.
The PUD is always so helpful and great customer service.
Very poor service due to the fact they have a monopoly on the towns power supply making it possible to extort the citizens with no repercussions
We love our PUD Guy Bob Ward always a friendly face in the community.
Everyone complaining here should do some research on the slew of bad investments and failed projects they’ve been involved with as well bringing on retired Fiber employees to get a second pension on our rate dollar.
THANKYOU ALL FOR PUTTING UP WITH ME AND THE ALARM. GOING OFF IN MY CAR AS I WAS STRANDED AND NOT HAVING IT TOWED!!!! THANK YOU SANDY FOR YOUR AWSOME CUSTOMER SERVICE !!!
Their rates are coming at an alarming rate. Good luck getting any help if there is a problem with your bill.
This company has taken advantage of the monopoly that they have. No customer service to speak of and they are unwilling to listen to the people who supposedly own this establishment.
Excellent customer service! I don’t know why people make such comments…i call them around 6 times until now , every single time my job get done within minutes!!!
Crooked rich trying to get richer in winter off the middle class and poor!! Hope you get caught for what you are doing is illegal, especially to the elderly and disabled, karma is a pain!!!
Unfair practices. Inflated rates based on false data. Unbelievably bad customer service. Overpaid, uncaring staff. You know… the typical publicly-owned power company.
Nearly every time I have called to speak with a “customer service” representative they have been snooty and condescending. The rates are outrageous and the monopoly they have leaves consumers with no other choice but to deal with them. Beyond disgusted and disappointed with this place!
Talked with Colleen about weatherization stuff. Extremely helpful and knowledgeable. Was on a hold a bit but once answered the staff was courteous and actually forwarded me to a person.
So uncaring….our apartment building caught fire and the woman was so rude that I didn’t have a forwarding address, because of a disaster displacement.
Heather Sorenson is the most unprofessional individual that I have had to deal with for a Iong time.
‘planned maintenance’ that they didn’t tell me about. I guess I’ll go re-start my laundry and see if I can salvage dinner. Thanks PUD, I’m glad this wasn’t inconvenient for YOU.
Power went out last night during a terrible storm and Cowlitz PUD had almost 10000 people back online in about 24 hours. Phenomenal job guys and thanks.
I simply can’t afford the rate increase. We are a middle class couple who has a mortgage and two car payments. It is absolutely sickening that the cowlitz pud could care less how the ridiculous rate increases affect people. They are using their monopoly to devastate the citizens of cowlitz county.
They are great! I am from out of county and the local group im forced to deal with in my home town in straight nasty. These people are informative and helpful. I do not belive an over the pgone fee close to 10 dollara is necessary though. Other than that, keep it up!
Power outage last night. Phil and another guy came out, did all the trouble shooting, got it fixed and got our power up and running. Thanks guys!
Changed our due date from the usual 9th to the 1st and made our account pay in cash only and then charged us $475 because we were late on the payment. Absurd and almost criminal business practices.
I see a lot of people posting stuff like OMG, my bill was $549 this month. I have a 2500SqFt home and a 1200SqFt Shop and never have I been over $200 for a single month, and I use a lot of electricity. Try turning some things off and not leave them running. Cowlitz is one of the lowest in the Nation. No Complaints here!!
Have literally paid these guys over $1200 in the last 60 days!!!! This month they turned my electric off after it being 6 days late, the bill was $539 for ONE month! We don’t even have an air conditioner! No 24 hour notice, no knock at the …
Not sure how it’s possible I pay 150.00 a month for a 500 sq. Foot house!! When I have 1 light on and no heat going..Seems to me they need to be investigated !! They are ripping the customers of Longview off to raise their bottom line! …
Recently moved to cowlitz county from clark county… our bill is so high now! We used to live in a non-energy efficient 5bdrm 2000+ sqft home with visitors nearly daily to a super efficient 4bdrm 1300+ sq ft home, no visitors and our bill …
Yes people had high power bills for a couple months but it’s simply not the puds fault. …
For the people who complain about the cost of electricity in Cowlitz County, they should know that Washington state has the second-lowest electrical rate per kilowatt hour in all of the U.S. Washington state’s average rate is 9.79 per kwh. …
Power outages happen from time to time. Now they seem to be happen more frequently which means calling to report the outage. Incredibly apathetic and disinterested phone support when calling to report or get a status update after 3 hours of being without power while caring for two disabled eldarly.
Anybody complaining about rates needs to move somewhere else, The rates are about half the national average. Been with Cowlitz PUD a little over a year now, had them on the phone a few times, could be friendlier but were always helpful. Will take these guys over Clark PUD anyday.
Bill suddenly jumped by $80. I’ve never had a bill be over $120 in the 3 yrs I’ve lived in my apartment and now my bill was almost $200
Colleen from the weatherization program is phenomenal. You can book a (free) weatherization audit through the PUD and she will come out and give you bunches of tips to keep your heating bill down and rebates to help pay for the upgrades. …
Because a staff member entered my address wrong I’ve been waiting 2 weeks for a refund and now will have to potentially wait another 30 days at least before I can get my money. Very disappointing. The staff didn’t even seem to care. I understand everyone makes mistakes but at least act more professional about it. 👎 …
Wonderful Support Personnel. Evil Company. imposing huge fees to force customers to move to a new payment plan. they call it an option lol, either pay the enormous fee (they call it a deposit but I’m not a new customer nor have I ever …
im the manager for the apartment complex on baltimore, the customer service is very friendly, in particular sandy johnson was/is my representative for the most part, and she provides quick and friendly service to anything i may need from …
WORST CUSTOMER SERVICE EVER!!!! The lady was so rude that answered the phone. We made a payment in the amount she said and my power NEVER came back on. I waited over an hour and called the after hours number and they said I had to ANOTHER …
Pud is not making exceptions for pay in person accounts during the virus outbreak. I am a high risk individual and I was told I still have to come in and pay- they will not take my payment over the phone. Way to work with the community and keep people safe
If I could give less than 1 Star I would. This place is horrible when it comes to people struggling. When they shut you off, they charge a fee of 100$ plus your bill. They offer for you to make payments towards your back bill on the pay as …
Every time we’ve had an issue, it’s been resolved promptly. And for those complaining about prices, it’s about 4 cents per kw/h — and since we moved from a place that was literally ten times that amount, we’re always pleasantly surprised by our bills. AND we generate our own hydro power in this county, which is awesome, too!
We are a property management company who pride ourselves on going the extra mile and being proactive with our communication. We have paid the electric invoices for an owner of 40 multi-family units for almost 2 years. Unbeknownst to us we …
Service has been good, but account access is horrible. You have to use a 3rd party app that is not very good. I can never access my info when I need to. I don’t understand why they can’t just have a normal set up like nearly every other …