Great selection, excellent description of items. The customer reviews on the website are very helpful in selecting items.
Everything I’ve ordered has shown up quickly with no problems at all.
I’ll continue to shop here for CPAP supplies.
I’m a 75 year old female who has been on a CPAP machine for 26 years !! I’ve had many different machines all of them heavy and bulky to take when travelling. It was quite by chance I saw an ad from The CPAP Shop for a travel size machine. …
Great products and great service. They helped me all the way through the purchase process. Then I did a return because I didn’t like the first item I got, so they helped me with that. Now I got the item from them that I want and I couldn’t be happier. THANKS MUCH!
The item arrived when expected. Thanks to Barbara for her help through online chat. For now I just bought the headgear for my old mask, but will be buying the new mask she recommended sometime in the next month.
Ordered new CPAP mask on 6/15 and received it 6/18; awesome service. Was able to get new tubing for 1/2 off also. I’ve shopped with The CPAP Shop before, and will again. Site is easy to navigate, shopping is easy, no hassles, and can’t beat free delivery.
I ordered a So Clean Filter set on Wednesday, 12/21/17 at 11 am. It went out that same day and delivered to my door at 7:20 am today (12/23/17). It’s the height of the delivery season. Usually, I don’t have anything positive to say about the postal service, but this time they impressed me.
I needed real assistance purchasing the CPAP machine that is right for me. Also, my needs were somewhat unusual and I thought it would take forever explaining myself. The lady who assisted me understood, and even anticipated, almost all my …
I received exemplary service.
The lady knew her stuff & knew right away what I was trying to describe.
She quickly checked in the warehouse to make sure they had it & then shipped it …
I have used The CPAP Shop three times over the last year or so.
I have found their prices to be the lowest, their site easy to use, their response from posting an order to shipping to be very quick and the quality of their …
I purchased a new face mask from The CPAP Shop the entire transaction went as smooth as silk. The mask even arrived 3 days ahead of the scheduled delivery date. I will most definitely shop at The CPAP Shop again
INCREDIBLE SERVICE! My CPAP was ordered and shipped with NEXT DAY AIR to accommodate my urgency. Everyone that helped me at this company was seriously helpful and concerned. A++ service. Thank you Anna!
I contacted them after purchasing a new mask. It fit almost perfect, but leaked on the bridge of my nose. I contacted support to ask for advice on getting a better fit. They were super helpful and sent me an additional piece to help with the fit. I couldn’t have asked for a better experience!
I tried to purchase a nebulizer for various members of my family in Jacksonville and Atlanta. After waiting a week they cancelled my order with no legitimate reason why. Subsequent calls and emails were not responded to. I do not recommend this company.
Without this brick-and-mortar store, my husband would not have found a resolution to his CPap problems. They have all the latest supplies and equipment. They were professional, friendly, and extremely patiently as we tried several things to get to the correct solution. We are grateful to them!
I love using The CPAP Shop as my one stop shopping for all my CPAP needs. Their prices are competitive with other online stores so I always feel like I’m getting the best price on my products. Their products are always what they advertise and they ship super fast.
I think that I found the most utility in reading about the masks on offer (since that’s what I was looking for). The descriptions are crisp and clear, and I was able to narrow down my choices to a few, and then select from them. The return …
Excellent selection and service. Prices are competitive with, if not better than, online prices. I don’t know if they accept insurance, but they are much better than the DME suppliers I have used. It is great to know that if you have an issue with your machine or need supplies right away, you have this local option.
I didn’t realize I must have hit the wrong button because I wanted a SoClean filter, not an adapter. I emailed that I would send the adapter back right away, but please send me a filter. No response. So I got the adapter, which will go …
This was the easiest and best customer service I have received in a very long time, I was referred to this place and they did not disappoint, I dealt with Shannon Hennegan, she was very patient, informative and responsive to all my emails …
Replacement CPAP parts were delivered as expected. I would not recommend ordering CPAP air filters from them. For some reason they punch a hole through the plastic bag that should keep parts for a medical device sealed. Maybe that makes it …
Product was in stock. Price was right. Ordered online from NJ on Tuesday. Received through USPS in AZ on Thursday. “The dog ate my mask” is more than just a funny reference. He really did! I have been buying from the CPAP shop for several years. Best source in the business. I definitely will be back!
I am extremely pleased with the purchase I made from The CPAP Shop. The product was shipped quickly within a day and I received it within a couple of days. I am now a great fan of The CPAP Store!
Ordered and paid for equipment. Waited for equipment to ship . No response from company. Emailed and . I called them to ask and was told there was a back order delay- but they had the machine in stick that’s $500 more. Classic bait and switch techniques
This shop is awesome. Just.awesome. Online ordering could not have been easier, the price I paid for the part I needed was HALF of what it costs locally and it’s the EXACT SAME PRODUCT. No price gouging here and it was unbelieveably …
Needed CPAP replacement With Anna’s help got new one ordered and doctor approved within about half an hour. Very professional. Very efficient. Very nice interaction. I’ll be back. Thanks.
I had a very pleasant experience ordering my SoClean 2 CPAP cleaning machine today! Debra was very helpful and congenial in taking my order. I would definitely recommend The CPAP Shop for all your CPAP products and support.
I found the CPAP Shop during a Google search for a new CPAP machine. I was looking at their site when their chat invitation popped up. Since I had questions, I asked them in the chat. It was very helpful, and I found the machine I wanted …
The Dream Wear Full Face Mask (CPAP or BiPAP) is so comfortable because your nose is not covered (a pillow) and it fits on your head in a much better way. Service is always very helpful and products arrive quickly
I just want to brag about Lou! Recently, I went to take off my mask when I woke up and my finger poked right through the cushion! I was really upset. It was unusable. I contacted my insurance company and they told me it would be about 10 …
Hi Julie! I needed to tell you about Lou who helped me the other day when I called to see if I could get a particular Bi-pap mask for myself. I had been calling so many places and all I got was “no we don’t sell that type of mask” and …
My experience has not been very good. a sales lady who was abrupt, sold me the wrong thing in spite of giving the exact model number. then making returns difficult. Find a place with better customer service, these people are up for a quick “buck” and do not care about you.
The CPAP Shop is very professional. I was provided with superior customer service today. I accidentally ordered the incorrect CPAP mask, Maria at the CPAP Shop wasted no time in sending a replacement, free of charge. Additionaly, and very …
We purchased the automatic Res Med machine. I am so glad we finally purchased it from the CPAP shop instead of APRIA Health ripping off the insurance company and my family every month. It’s really amazing I could purchase the machine for …
Friendly helpful service. These people understand the issues with CPAP and have always stood behind their products and suggestions. Honestly I cannot think of how they could improve their service. It’s that good. If you are on the fence or …
My telephone sales assistant Anna was polite, very knowledgeable, patient, thorough, and very generous with her time. She addressed all my equipment needs quickly and her suggestions saved me money. I am a customer for life!
This is my first time to order from CPAP Shop. My order was accurate and arrived within three days. I’m also very pleased with the service and price. I will definitely recommend your shop to my friends and I will order all my supplies from you in the future.
Not thrilled yet. Ordered a nebulizer. They charged me.
They said it was in stock, and it would arrive 4/6/2020.
Received an email today, 3/30/2020, stating it was not in stock, and shipment …
Carolyn was absolutely fantastic!
I was using the chat portion of the website. I had so many questions that I asked Carolyn to call me. She indeed spent the time necessary with me (probably …
I have been shopping with The CPAP Shop and trying full face CPAP masks for a few months now. I just recently came across the new ResMed AirFit F30i, researched it and all the reviews. I printed out the cushion sizing guide (which I …
I am new to using CPAP and I was very happy with my overall customer service experience with the CPAP Shop. They have a very knowledgeable and attentive customer service team which impressed me with how professionally they handle every …
I ordered a ResMed Mini Travel CPAP and was assisted by Anna Weaver. Excellent customer service. She explained everything to me and guided me throughout the entire process (prescription from my primary physician and all). I am definitely one happy customer!
For everything from masks to filters and tubing, the CPAP Shop has consistently over the years had the best prices and outstanding customer service. I have always been 100% satisfied with the quality of the products and quick service. This …
Excellent service. Ordered my replacement parts online. No issues with adding it to cart. NO issues with backorders they had everything in stock. From The time I got my order confirmation email I received the package within three days. The shipping was free since my order was over $99. I will use them again.
Got a call the same day I posted the first review and they apologized for the “confusion” and sent me out another cushion at no charge and it arrived in a few days. The post below was my original review. …
The CPAP Shop should be giving lessons to online retailers. They are simply the best. They listen and hear. They confirm the facts. They give the available options, and answers. They deliver quality products faster than anyone else.
We had Anna help us order over the phone from Hawaii. She was GREAT & helped us out with information & with ordering my husbands blu gel full face mask & headgear. Was wonderful experience, price was right & Anna was so professional & helpful……Mahalo
Everything needed was on this one site, with competitive prices. No need to order from multiple catalogs. Best of all, ultra fast shipping to Germany with no hassles! The order was received in 6 days. Thank you CPAP shop, you’ve gained a loyal customer!
The price of the part wasn’t Bad. Maybe a little expensive, but they’ve got to make a profit or go out of business. But, Get ready to have your E-Mail account SPAMMED the hell out of. If I’d needed 10 parts, I would have ordered all ten at …
Love the CPAP Shop! Their website was easy to find and look through. I found the mask I needed fairly fast and it was on SALE!! Great price…got two for the price of one on any other website. Now my husband and I both have new masks! Makes for a good nights rest. I will continue to use the CPAP Shop for all my future purchases.
Kiel did an outstanding job of running an errant order to ground. No one wants to have their order incomplete, but Kiel got to the bottom of the right away, and made it right by me. …
I was enticed to give my email address in exchange for big discounts from this company. I received a solicitation email today for a “Site Wide Presidents Day Sale, 20% off your entire order”. Sounded good, so I stopped what I was doing …
They have great prices and a large selection. I hunted all over the web for the H5i humidifier seal and this was the only place I could find it for a good price. While looking around their site I discovered that they had a new humidifier …
We bought this for our son for Christmas. Have used The CPAP Shop for a few years now and have never been disappointed in merchandise quality or customer service. This is the 2nd SoClean2 we’ve bought this year; one for my husband and now …
Very disappointed with this company. Order two items recently. One has not been received after 30 days. The second item makes things smell like burned wiring and I requested a return and I was told no, even though they have a 15-day return policy. Better like what you buy, because you are stuck with it.
I went in to the CPAP shop upset about my machine not working. Brittany was awesome to work with and she got my machine back to the techs and they attempted to fix it. I took it home and that night it still wasn’t working totally properly, …
Early today I had the great privilege of speaking with Anna at The CPAP Shop. I was having an issue with my nasal pillows, and she was a GREAT help in assisting me to find a replacement mask. I really appreciate her level of compassion, …
I ordered a face more than mask 2 months ago. It was shipped promptly and then..: the package has vanished. Customer support have asked me too check with Aussie customs on the status of the parcel as they cannot track parcels outside of the …
Ordered a nebulizer on 1/18/22. Called on 1/30/22 for eta. I was told that it was on back order. Not a word about it being on back order when it was ordered. One would think that being medical supply that buyer would be notified asap. I’ll never order from them again.
I have the Z1 travel CPAP. It needed to be repaired and returned within 2 1/2 weeks as I had an upcoming trip. I shipped it to the The CPAP Shop, and they were very prompt in getting it repaired, and returned to me in a timely fashion …
The staff was amazing. They answered all my questions. Completed the transaction in record time. I’m using the device and so far it has completely lived up to my expectations. Thanks Karen and all the professionals at the CPAP Shop.
The CPAP Shop delivered my mask in a very prompt manner. I needed some follow-up customer service and Julie was truly outstanding. I will order all of my future CPAP supplies from this company because of my five star experience.
I ordered the wrong accessory, I called them. They said to send it back and they’d send the proper piece. I found them to be courteous and prompt. It was a pleasure to see a company focused on making a customer happy.
Great dealing with them. They shipped my order out very fast and it was here in 3 days. I love the mask I ordered, its comfortable and the way the hose connects to the top keeps it out of the way when sleeping. This is deffenitly the place …
I have been ordering my CPAP equipment from The CPAP Shop since 2017. They have been an absolute pleasure to deal with. Their prices are the best on the internet and their customer service if first grade – no waiting when you call – the BEST !!!! Highly recommend.
There is not one thing I can say poorly about this company. They have stood behind their products from day one. I had a power issue with my dream station and they sent me a new one within days. I now am having an issue with my dream …
Store service is excellent, but purchasing from Australia is a nightmare. The import codes have not prevented hold ups here at Customs and a massively painful exercise to get my machine released, many weeks after purchase. …
Have ordered a few items from Cpap shop. Each time I’ve received the product promptly and accurately. Recently, I had a small issue with some parts I ordered, (my fault) but they exchanged the parts with no hassle. Great to do business with pros. Thanks!
I can not say enough wonderful things about this company!!! They are very helpful! I spoke with Carolyn and she was very helpful and knowledgeable about my husband’s machine. She took her time with me and made me feel like I was her first …
Fantastic service! Great inventory and items are always shipped very quickly. I started years ago with a number of different online suppliers and have now winnowed it down to just the The CPAP Shop. They really are that great!
This was the first time ordering from CPAP Shop. I received the products in a timely manner. If I could rate the mask I purchased it would be 1 star. I do not like it. It is too bulky and it is the worst make I purchased. This is not …
The CPAP Shop in Berlin, NJ is a real winner! It has very reasonable prices and extremely accommodating staff. Anna who assisted me with my inquiry/order was especially helpful, placed my order (with discounts), and shipped it out the …
I called yesterday and spoke with NaKisha. I’ve been searching for a very flexible tube for my son’s nighttime vent. NaKisha was very professional, showed empathy, and asked questions to better understand the situation. She even remembered …
I have had great experiences with your site. I have ordered twice , using your site. I have found the product reviews extremely helpful to me in making my choices for masks. I have just received the Aloha nasal pillows…and if it was not …
They are Frauds of the first order. I ordered the mask for overnight shipping costing 150 $ (shipping). They first told me that they were unable to ship as I was leaving out of town and needed the order urgently, so I told them please …
The lady that called to verify and finalize my order was very professional, patient, courteous, and sound so concern and sincere to my needs and questions. I will most definitely do business with this company from now on for all my CPAP needs!!! GREAT JOB GUYS AND THANKS!!!!
Kudos to Ms. Carolyn S. for providing an outstanding customer service experience. Her experience, knowledge and pleasant personality are a winning combination. If all of your employees possess half of the aforementioned, the success of The CPAP Shop is guaranteed for years to come!
I placed an online order for a nebulizer and within 24 hours it was cancelled due to “fraud concerns” because they could not verify my address. The shipping and billing address matched and my account was debited but for some reason they …
What a wonderful company based in customer service. We ordered my husband’s new machine and mask and within an hour received a call letting us know they received it and when we would have it. It came as explained. After w nights we noticed …
Very satisfied with their service! The items were delivered on the same day I placed my order. Used their live chat option to talk to their customer service assistants and enquired about the status of delivery. They were really helpful! I …
5+ Stars!!! Walked into the Cpap shop and the sales associate Kaitlin Gallaher was very nice and helpful. Great energy and informative with various face mask and cpap machines. I highly recommend.
This is a favorite online shop for CPAP equipment. Their descriptions and photos are better than other sites. My order arrived within a couple of days, too!
I had a wonderful experience today at the CPAP Shop. Brittany provided excellent customer service! She was very personable, patient in answering my questions and extremely knowledgeable in the product areas. This helped me to make the …
Karen assisted me with my purchase of a CPAP. Mine was not covered by insurance so it was important to get the best equipment within my budget. She was amazing and took time to explain my options, test various masks and show me how to set …
Anna K. returned my telephone call and very concisely compared three options as replacements for my now non-functional and outdated CPAP machine She listened to my concerns and preferences and listed the performance and cost benefits of …
I have bought several CPAP masks from this company over recent years. It is not easy to find a satisfactory one, as many of you know. Recently, I got one that was light and comfortable– I used it for almost 2 months, until I had enough …
From my contact with CPAP Shop, I see that this is a customer centric company. My interaction with Caroline was amazing. She was very patient and answered all my question, even the stupid ones. Selecting a CPAP machine or the mask, I realized that she was all about seeing that I have a most comfortable CPAP experience. Thank you.
This company was SO helpful with walking me through everything I needed for my CPAP machine. Great prices, and I received my products within a few short days! They even offered me the ability to return my items if I wasn’t satisfied! HIGHLY recommend!
First, it is great that they recognize that Guam is a part of the U. S. and do ship their products to Guam via USPS Priority Mail. My order was filled and shipped promptly and was delivered to me in six days, which is fantastic! One has no …
I went there looking for a nasal mask and tubing I brought the things I needed to compare and Kaitlin helped me find what I needed. She was very helpful. I will definitely be coming back again for future parts. Thanks again Kaitlin
PURDOUX CPAP Mask Wipes: These wipes are so convenient. You can have them on your nightstand so when you wake up , you can pull one out and clean your mask daily. No hassle and plus for people who may be sensitive to certain ingredients in …
Anna W. was extremely knowledgeable and helpful in guiding me in my choice of travel CPAP machines. I am very impressed with the attention to detail and service she provided and would like to make sure she is commended for her efforts. She will hopefully be my go-to person going forward when I need to order more supplies.
On my recent visit to the West Berlin, NJ shop I had a wonderful experience with a very informative customer service representative, Karen. She was able to let me know which head gear fit best, gave me tips on keeping it on during the …
Excellent customer service! My rep, Anna, carefully went over the options available to me based on my doctor’s recommendations and cost. In the end, I was able to purchase the CPAP equipment that fully met my needs at a very fair price.
When placing an order by phone, I was provided truly professional and personable assistance by Anna. She paid a high level of attention to all details, making sure I was ordering the correct parts and that all delivery info was correct and …
I’ve been shopping with them for years. I’m one of the lucky ones that have lived with sleep apnea since childhood. I live in Seattle and I know the products come from the East coast, and so far orders always come faster than expected. Also, can’t complain about their prices. They have a lifelong customer.
Absolutely amazing experience! Milton & Anthony were incredible to work with and made sure I had the correct fit and product. They were very patient and removed my hassle of ordering different parts from Amazon! They got a lifetime customer today.
The CPAP store is amazing. You get a well priced, high quality product shipped fast. The website is user friendly. Have not had any issues with them for the year that I have been ordering.
I never ordered my cpap supplies because I receive them from my insurance. But this place is Awesome ! Hope stood on the phone for over a hour to help me figure out what mask was right for me. She was so nice with everything from the minute …
CPAP Shop is an amazing terrific resource. Broad product selection. Great customer service. Anna, a customer service rep, was awesome in helping me with a product replacement. Fast shipping, quality products. A+++.
I went to the CPAP store and was helped by a very nice young lady named Caitlin she was so very helpful and kind. I will definitely be back! Can’t go wrong with her!
My order was slightly complicated due to prescription details. Spoke to several representatives, all very helpful, were able to direct me to the right person. We resolved the prescription format issue (CPAP Shop was not at fault, at all), …
I just spoke with Maria at the CPAP shop. She was a delight to talk with. She answered all my questions very patiently and expertly. She helped me place my order for the Airfit p30i along with a few other replacement items. I was also …
I have been a customer here for years. They have a great showroom with all the recent CPAP home and travel machines. I make all my purchases in person. They also have a huge selection of CPAP masks. Their staff is very well educated on …
I found the customer service absolutely amazing, thank you so much for your help! I ordered the wrong machine, and Anna Weaver was so helpful and kind with me, and helped me to get a refund, and to correct my order. …
I have been ordering my bipap equipment for close to 5 years from the CPAP Shop and I couldn’t be any happier! Their prices beat anyone else’s and they have very fast shipping! All their products are always in stock. I never have any problems with this company. Highly recommend!!
So far, I have had some trouble with my CPAP equipment (manufacturing issues) and CPAP shop employees (like Anna) have gone above and beyond what I would consider to be normal customer service. For the most part, I can’t imagine buying my …
The CPAP Store is the best. They expedited my 2-day shipping order that I needed to get my CPAP running again. They are not just a good merchant but a good neighbor (despite being a half continent distant). I’ll use them every chance I can.Thank you!
The CPAP Shop is the only place I will go for all my CPAP needs. These people are so professional, understanding and helpful. I appreciate their patience with my CPAP needs. I spoke to Anthony and he was so helpful. And just wonderful …
Brittany at the store was very helpful. She was knowledgeable and professional about the products they handled. Brittany showed me an upgraded full face mask from what I am using. I bought the mask she showed me and am going to try it …
Called for clarification after trying to place an order online. The customer service representative was very courteous and solved my issue. The merchandise was delivered within a couple of days. This is a very well run efficient company that is pleaseant to deal with,
I ordered a mask and it didn’t fit correctly, it put so much pressure on my nose that it was getting red and the skin was breaking down. I did a live chat with them and I had a refund in less than 5 minutes. I ordered another mask and it …
I had to speak with a agent because I made a mistake in the order I placed. She was able to correct the mistake and place it immediately. She was so helpful and efficient. I truly appreciated all her effort! I’ve also ordered from the company before and thoroughly stand by their products.
I have to purchase my travel CPAP supplies out of pocket because my insurance will only cover the big bulky unit that is a hassle to travel with. This company has been great in facilitating that process and following up with any concerns that arise from time to time.
My experience with The CPAP Shop has been excellent. When my CPAP machine stopped working just 30 Minutes on the Friday before Memorial Day, and I couldn’t get a response from my pulmonary doctor, I luckily found Nancy H. at The CPAP …
The best experience ever!! I would like to give a shout out to Hope at the CPAP shop. She is named appropriately because she gave me hope again that I could continue to get a good night sleep..Here is my brief story: My name is Buck, and I …
The shopping experience was super great! Several minutes after I placed the order, I received an email notice that my item has shipped. And about only 3 business day, I am using the product I order. I don’t think the service can be any …
Working with Anna on the phone, I was able to get just the right expertise I needed and all the information to make the best decisions for me. Through her, I was able to order my travel PAP and all the right accessories so I’m good to go …
My sales lady Vinaceus could not have been sweeter.!!!! So good to deal with her and got a great deal as well.Awesome experience and will buy from them in the future
I’m glad I can post this publicly so that others would know how pleased I am with y’all. I placed an order for my husband, but when it arrived, it wasn’t what I wanted. In checking past orders, I discovered that at some point some months …
I have used this vendor on multiple occasions both to purchase a cleaner and again tp purchase supplies. In each instance the store and staff provided expert info and assistance that helped me purchase correctly. They have a large intro of …
I just called in and got a return authorization. Why? Because the quality of “The CPAP Shop” is so much better than what I’ve been used to from my previous supplier. So happy I no longer have to order a different size to compensate for the …
I have been Customer of the Cpap Shop for about 15 years, I have always been highly satisfied with their service. I have made several purchases with the Cpap shop in the last 2 months, the biggest one was new Cpap machine (ResMed airsense …
Absolutely amazing store – great selection, phenomenal staff, and they treat their customers like gold! I live quite a distance from them, so when I visited them, I wanted to try on a ton of masks, and they were very accommodating and …
I’ve spoken with 3 or 4 different people at the CPAP shop and every one of them listened to my CPAP challenges and had great suggestions to help me. These folks know their business and if something doesn’t work they credit back your …
Outstanding customer service from Debra Fifth. She had me email her pictures of the parts I needed because I was not sure about the proper names for the pieces. We went back and forth as she helped me resolve my issue. I will be ordering …
The machine I got was fine and the price was reasonable. This company will not stop sending me spam, even 3 weeks after unsubscribing. It’s not occasional either, it’s multiple times per day. The coupons they send don’t work on many …
I ordered some CPAP masks here, and the website accepts international orders, it calculated shipping cost to Spain and charged my credit card. A few days later I get an email saying they do not ship to Spain. If you don’t ship to Spain, …
the little lungs inflating and deflating. Guess what happens when you hold your breath. product beyond my expectations. easy to use. head straps fit comfortably. Offered to buy machine for my friend who needs machine and cant afford …
A great place to shop with outstanding customer support. I have been loyal customer at this online store for at least 6 years. I recently bought a CPAP machine but was not happy with it so I returned the whole purchase and the transaction …
The product was what I expected and since you aren’t the manufacturer, you can’t take credit for that but your quick response was appreciated. You shipped it the day I ordered it and it arrived safely by common mail. The box tape was coming …
Sara Beeks at AeroCare Direct was one of the very best customer service representatives I have ever worked with. I could not use the travel cpap I purchased from this company, and she worked with me to get it right. I was given clear …
5-19-20 / I ordered a new machine, dealt with Anna and was provided exceptional customer service!! Had an issue with a product and contacting them but finally got in touch with Lou and the problem was taken care of. The customer service I …
Great place to order your CPAP supplies. Anna was wonderful in assisting me with my order. Their system was not responding correctly, so I phoned in my order to her. She took extra time to make such my order was complete, and suggested I …
Ordered the Lumin CPAP cleaner at what I thought was a very good price, plus no sales tax and free shipping. That alone saved me plenty. Was quite surprised to get it delivered in two days. Set-up was easy peasy and I was sterilizing my …
I interacted with Anna on the phone today. She provided excellent customer service, was very attentive and extremely helpful. Additionally, prices for the items I purchased were hands down far better than at other sites I visited online. I am a first time customer, and will be back.
Nicest customer service team in the industry.
Sara walked me through my Rx procedure and was an absolute champion.
I am fortunate to have found The CPAP Shop and Sara.
The CPAP Shop has never disappointed. The outstanding customer service they provide is top notch. Previously we have always dealt with the web site. However we needed a special part for my husbands mask and decided to stop by the actual …
I ordered a battery for my CPAP but initially ordered the wrong one for my machine. Anna was so helpful correcting my order and alerting me as to what was not included in the package and added the adapter. I am a techno newbie and had no …
I had the fortune to reach Brittany on their chat line, and she was terrific! She understood the problem I had connecting my new mask and was able to resolve it very easily, with little inconvenience on my part, by suggesting the right tubing. With service like this, I will definitely shop here again!! Well done, Brittany!! 🙂
I called to give a order but I was told that due to the Coronus virus they are so busy that they can’t take the order now.two hours later a happy voice by the name Anne weaver called me back she was so calm and very helpful and made sure …
They took away over 1000$ immediately upon order to then say that the product was in back-order (not specified on the site), they had no info for TWO MONTHS, a series of maybe next week. After 2 months they said the product was retired and …
I order a So Clean today. Anna was very professional and polite. She was very knowledgeable and helpful for all of my needs. The CPAP Shop had the best price. I am completely happy with my experience with Anna. I highly recommend The CPAP Shop. Jimmie
Have only received 1 item on the order. waiting for response from company on the hold up, items showed in stock when i ordered and they took the money on January 28. …
Prices are very good, was missing one item out of the order. Called them and they are sending it out right away at their expense. Other than that it was a good experience and I will order from them again.
They use tracking cookies before you buy online! There is no need to track customers, period! Especially when it prevents a purchase. This is suspicious to me!
I have been using the CPAP shop for several years now. I couldn’t imaging using another company to get my gear. They have always gone above and beyond especially when I have reached out to them by phone or email. Their customer service is the best.
I made my plans to travel to Florida by car and about 10 days before planned departure date
I ordered travel CPAP machine from thecpapShop.com. Their site promised to ship …
A friend alerted me to a “Black Friday” sale that this online CPAP Shop was having. One of the machines was offered at a significantly reduced price. I have never bought or worn a CPAP before, so I had no idea what I was doing. The rep …
Had a few questions about the so clean machine I purchased in march , right away the person I was talking to helped me out, called back the next day left a message and got a call back with in the hour. Placed my order and its on its way , …
They stocked the large resmed masks that can be difficult to find, and they shipped locally so I received the package very quickly. Customer service was able to resolve my concerns swiftly. The packaging was fit tight to prevent damage. I …
I did not pay extra for faster delivery. As a result the package was not mailed until 3 days after the “delivery confirmation.” It just seems like a cheap manipulated company. Their prices are the same as everyone — I’m going elsewhere. …
Today I ordered a CPAP machine and other supplies. I’ve been working with Anna Weaver for well over a week on this process, and she has been no less than phenomenal in making sure I had what I needed in my first order. She had more …
I’ve been using the The CPAP Shop for about 15 years now and they have always been exceptional. However, with the current recall from Phillips Respironics they went above and beyond the call of duty to insure the well being of their …
Thanks to the extra help employee Paul Mcullough offered me I was able to obtain an international power adapter from another company since the CPAP store did not have what I needed. Paul went beyond the call of duty to assist me and relieve my worries.
I used to regularly order supplies from this business but hadn’t in roughly 8-9 months. I was always amazed with their customer service, so I returned to them time after time. …
Sara Beeks is awesome! Sara helped me through the process of expediting my order and matching up my Rx to my order without relying on delays that might have been introduced with the automated processes. When I accidently disconnected from …
I have not received the products I ordered. I sent an email asking for status, which I did not receive a response to, but I instead received a request to provide a review for the products I ordered. I have not received a tracking number or …
Ordering attempt aborted two times with locked up on computer after going to PayPal. Then chatted with Tim (nice and came on immediately) who suggested I call. So I did and was greeted by a 30+ second message and then put on hold for …
I’m new to CPAP therapy and have done a lot of online research with regard to equipment and Online CPAP shops. The CPAP Shop was one of three recommended shops (in no particular order), so I contacted them with all of my question I had …
I had a very nice employee, Sara Beek that worked with me for ordering my Resmed Cpap Headset with mask and hose. She was very knowledgeable and knew how to handle my problem using their new software. She was patient with me as I’m having …
Smooth and easy purchase after a long wait for inventory to be replenished across the board. Kait was extremely helpful and had me ready to go with both home and travel devices in no time.
Kate is amazing ! She is so informative & friendly . I had so many questions and needed so many things and she knew every product just by me oddly tryin to describe it. If you go to this store ask for her! She was a doll. Thank you Kate!
They did not tell me that the nasal pillows were back ordered for over a week and they only told me then because I called to ask where my order was. When you need nasal pillows it is generally pretty urgent. Thankfully I was able to get them elsewhere!
As a past customer, and someone caught up in the Philips Respironics recall, I turned to The CPAP Shop for getting a new device. I did put my order on hold while insurance aspects were being worked out on my end, but I called them up a few …
Excellent service and fast delivery! Recently I’ve had terrible experiences getting things delivered in a timely manner, taking months rather than weeks. The CPAP Shop was amazing! My supplies arrived quickly and ahead of schedule! I love my mask. Just LOVE it!
I spent most of the day talking to Cpap companies including my former company and was totally unhappy with the options and service. Then, I found the CPAP shop and Nancy, who had knowledge of products, and not only took the time to …
I purchased a new Res Med bipap machine from this company, the sales staff was helpful and I received my unit in a couple of days.
After receiving the unit I had to sinc my new machine with my physician. Donna …
I recieved an order confirmation 9 day ago and still the package has never been given to UPS to ship. Live chat lied and said it was UPS. Two emails have been completely ignored, and whe I got someone on the phone they lied as well and then hung up on me. Never again would I order from this “shop”. I will be requesting a refund.
Very friendly and personal service on a problem I had with my order. Anna was very helpful and both called me and emailed me to make sure my issue was resolved. FYI the issue was that within a day of my order they advertised the same …
*UPDATE*
After my review, a representative from the company contacted me directly. He was apologetic and went above and beyond to resolve the issue for me. Thank you! …
I keep getting the same generic answers from everyone I’ve chatted with. I sent my prescription in and ordered my machine. No one sent my order over to the Rx side to fill my machine. My machine was in stock the day I ordered it. Now …
Outstanding customer service and a friendly knowledgeable staff! Thank you to Marie, and to Anna who took the time to help me pick the right CPAP machine to fit my needs and my budget. Thanks for going the extra mile, I’m glad I found your …
Let me begin by saying it is very unusual for me to take the time to post my experiences with any firm. However, I just had to here as it’s just so unusual to find such great customer support. I’m specifically referring to dealing with …
I just got off the phone with Lisa from the CPAP Shop who helped me with ordering supplies for my CPAP machine. She was absolutely fabulous–Lisa was knowledgeable, courteous, spoke distinctly and I have to say the buying went seamlessly and easy.
Great place and extremely efficient transaction! I ordered something that was in extremely high demand (Z2 travel CPAP). Unfortunately they were out of stock but offered a very good option. I live nearby so I decided to go into their retail …
I just purchased the ResMed Airmini Travel CPAP machine, including the mask, battery, case, filter and adapter from this company and I couldn’t be happier with the service. From the moment I contacted them they have been helpful, patient …
I had a small issue and I contacted thecpapshop. Lisa G. immediately responded – very kind and professional. The issue was quickly resolved and I couldn’t be happier. Another member even followed up to be sure I was happy. Highly recommend this company! A++
David in AZ
I’m beginning to think I got scammed. I paid in full for a Apap machine plus expedited shipping. What I got was no machine and it was implied that I didn’t read the description properly that stated it was on “reserve”….. there wasn’t any …
You know, so many times we say that customer service is dead; that IS NOT the case with the CPAP Shop;, they set the model for customer service based on my recent experience! I’ve gotten very poor CS from at least 4 major national companies …
I bought tubing and filters from them. I chose the most cost effective way to ship as the cheapest was like $7. It went through UPS and was handed off to the post office 8 days ago. I was told by UPS to reach out to the shipper and then …
Outstanding service. Kaitlin was extremely helpful & knowledgeable. Went into detail about different machines and features. Left feeling confident & happy I went there. Definitely a return customer.
V. Thomas has made a grown everyday grumpy guy happy. I had to buy another machine from them, and she made me feel at ease. She took her time to explain and walk me through the different options I could choose from. She also let me know …
Placed an order for a backup battery but received no tracking information for over a week. I called and found out that the item was out of stock after a long wait time. After waiting a few more days with no tracking information, I requested …
Their customer service is some of the best I have ever experienced. Timely email responses and phone calls with order updates were just some of the great experiences I had.
I was getting a lot of conflicting and confusing information on my Cpap equipment from other companies. Thankfully I spoke to Lisa Gish and she went out of her way to make sure I had all the information I needed. Thanks so much Lisa!
I placed an order and it took over ONE week before the product I purchased to leave their warehouse. And now it will take another week to get to me. Customer service was terrible and did not return my e-mails. Look elsewhere, many other places to shop from and better service and WAY FASTER SHIPPING.
Placed an order on May 20. My order has still not shipped on May 25 and they don’t seem to have a clue when it will ship. Their website claims orders will ship next business day. What a crock!!!
I have just starting using CPAP equipment and am grateful to have found the CPAP Shop. Donna in Customer Service has been fantastic in taking care of my orders and patiently answering my questions. I plan on being a long time customer!
These guys can’t be beat on price, and they have sales all the time. The packaging of my equipment was top notch. They arranged it perfectly in the box so that it could not be damaged.Nice tight packaging. Two of their customer service …
CPAP acknowledged my order on Jan 17 and took my money on Jan 18. I have not received my order nor any info that it has even been shipped. I sent CPAP an email on Jan 24 asking the status of my order and have heard nothing from them …
Ordered some supplies and had a question. I used the live chat and it was answered by a real human by the name of Lisa. She was great! She answered by question promptly, asked if she could help me in any other way and did NOT try to sell me anything extra.
Great Selection, Great Sales and their Customer Service, is AMAZING! Miss Vee assisted me today with a purchase I made over the weekend and was super friendly, very professional and a great listener — The CPAP Shop is blessed to have her representing them! THANK YOU VEE, Kelly Robertson, Mesquite NV
I popped in on a Saturday afternoon before closing to look at the masks. I was asking the features and benefits of the different types. Kaitlyn was so knowledgeable and gave me great recommendations. She understood it was an investment to …
Anna was professional and very knowledgeable. She introduced me to a new battery that would service my existing CPAP and saved me almost $900.00! I am so glad she answered my call! She deserves a promotion.
I highly recommend The CPAP Shop. I had pre-ordered a CPAP mask a few weeks ago & noticed their web site was now showing the mask in-stock. I called & spoke with Sara Beeks, the customer service rep. She stayed on the phone with me while …
Sent fraudulent package and after I called them on it they said they would send me a label to send it back and never did. I did not purchase this product and when I called the number that was on the package, they had a Google phone number …
Great experience!!! Kaitlin was very helpful and assisted in making my transaction easy and very pleasant. She was very knowledgeable about the products and went above and beyond to help me. Looking forward to purchasing from your store in the near future.
After a long and exhausting research I found the CPAP shop to have the best prices in the market and the best bundles to offer. In addition, I had so many questions and queries to ask to their customer service team and on two different …
Excellent business to buy your CPAP supplies and machines. Great sales and veteran discount on most items. Customer service is also great including NaKisha in product support. Well worth checking into before making a CPAP purchase. Most masks and CPAP have 30 day money back satisfaction guarantee.
I took an hour ride to the CPAP Shop because I had so many questions about my mask. Every question was answered by a delightful young lady. Her name is Kate, and she sure knows her stuff! I’m very happy with my purchase…
I am giving a 5-star review to Customer Service Representative, Hope. Make no mistake about it, it’s not the other people who said they would help me with an item that was supposedly shipped to me but never got here. Hope gave me her …
[Update: Thanks for going above and beyond to make this right. I really appreciate the effort.] I placed an order over a week ago and they charged my card $744 the same day. I have received no tracking info or any response to my 2 emails …
I would say they are the best online CPAP retailer right now plus they do have a physical NJ location if you are in tristate area. They may not get everything right with order but they have really good customer support and have competitive …
I placed an order for a new cpap as mine was broken. I paid for expedited shipping. I never received my order. I called them and was on hold for over 90 minutes with continually varying estimates of when my call would be answered. The …
This is a very ethical and honest online retailer that I trust in. Thanks to good people like “Tim” who provided excellent customer service during a time of need. There is no arguments from their side – they work hard to make things fair, …
Lisa Gish in customer service was awesome. She helped me with my situation and was sooo helpful! Thank you Lisa! She is a great asset to the CPAP Shop!
I have not dealt with a more incompetent business for many years. 3 service people, 3 times im sent the wrong order. Not only that… they sent me a double order and when I spent 30 minutes on hold to alert them so they can send me a return …
This is the worst customer service I have ever encountered. They claimed not have my rx after having it sent to them in different ways by different people, including sleepcareonline, who they are affiliated with. When I tried to call them I …
Poor customer service and poor quality of products. They charge you more than the competitors do. They have a 30 days risk free trail but we have to pay for shipping for sending the product back which is never disclosed.
ABOVE & BEYOND- I had ordered the Sleep8 for delivery in DE, but there was a slight UPS delay and I called Anna at CPAP shop and she had our Sleep8 rerouted to NC for us! She went above and beyond in making sure our delivery was made quickly! We are so grateful for her customer service!
Great shop for in person shopping.
Limited machines at the moment due to manufacturers shortages but still ended up getting a great new CPAP machine and mask set. Kait was very knowledgeable and …
I placed an order to arrive the next morning on March 17. The additional charge for the overnight delivery was $100. The total amount of the order was charged to my credit card on March 16. Today is March 21 and there still has been no …
I highly recommend this business. This was my first time getting a CPAP machine, and I had absolutely no idea where to start. I am so grateful for Anna. We spoke by phone and she took the time to explain EVERYTHING. …
I have placed an order September 21st and have uploaded the RX the same day. Again I received an email of September 22nd saying they need RX and I have emailed it again. As I have not received any response, I called them and they said they …
Lisa G was on the chat line today and helped me tremendously. Excellent customer service. First time contacting this company and with customer service like this, I’ll be back. Great job, Lisa!!
I just got off text with them ordered it on 9/2/22 it was suppose to be overnighted it stated that it had gone to shipping so I was wondering why it hadn’t shipped yet. I figured it would be delayed a little bit due to the holiday but I was …
Finally! I found a reputable, professional and friendly place to get CPAP supplies. These people were wonderful to deal with. Kate knows her stuff and is super friendly and helpful.
Great pricing and quick ship. There was an issue with the shipment, and I received GREAT service via online chat. Lisa Gish was quick and efficient. PROBLEM SOLVED. Thanks, CPAP Shop!
I had an issue with my order not being shipped when it was supposed to, and when I contacted customer service my issue was promptly fixed by an individual named Vee. They helped to rectify my issue immediately and had the item to me within …
I recently bought my second CPAP machine and I can’t overstate how much better The CPAP Shop is than the company I bought my first machine from. Luis at The CPAP Shop was knowledgeable, helpful, and took his time making sure I considered my options and got exactly what I needed. A+ experience, highly recommend.
Placed an order ten days ago and it still hasn’t shipped. I called two days ago and was told it was shipping that day…I used the chat feature today and was told it was still processing. So who knows when it will actually ship. I informed …
So I fly into Philadelphia & head to Medford, N. J. with what “I thought” was all my necessary C-pap supplies. To my surprise 😱, I left my power cord back home in Ohio !!! So I found The CPAP Shop on a google search. I called & they said …
One of the best, if not the best customer service. Started using CPAP and trying out different masks, which they promptly refunded when they didn’t work out. One is nasal prong, and they gave me a compatible nose mask free, in case the …
After flying into Philly and driving into NJ we found my wife’s CPAP was missing a critical part that rendered the CPAP inoperable. After a stressful night’s “sleep” we did some research and found The CPAP Shop in West Berlin had what we …
***EDIT..I’m adding to my review and though I believe open items can’t be returned should be in bold print, I was wrong..however..I’ll leave my original review up because I own my mistakes..with that said I became rude and disrespectful to …
Submitted order 6 Oct for a new CPAP mask, received email 7 Oct saying item shipped with UPS tracking data and an estimated delivery date of 15 Oct, not bad for free shipping. Checked tracking on 14 Oct and found out item changed shipping …
Great selection, excellent description of items. The customer reviews on the website are very helpful in selecting items.
Everything I’ve ordered has shown up quickly with no problems at all.
I’ll continue to shop here for CPAP supplies.
I’m a 75 year old female who has been on a CPAP machine for 26 years !! I’ve had many different machines all of them heavy and bulky to take when travelling. It was quite by chance I saw an ad from The CPAP Shop for a travel size machine. …
Great products and great service. They helped me all the way through the purchase process. Then I did a return because I didn’t like the first item I got, so they helped me with that. Now I got the item from them that I want and I couldn’t be happier. THANKS MUCH!
The item arrived when expected. Thanks to Barbara for her help through online chat. For now I just bought the headgear for my old mask, but will be buying the new mask she recommended sometime in the next month.
Ordered new CPAP mask on 6/15 and received it 6/18; awesome service. Was able to get new tubing for 1/2 off also. I’ve shopped with The CPAP Shop before, and will again. Site is easy to navigate, shopping is easy, no hassles, and can’t beat free delivery.
I ordered a So Clean Filter set on Wednesday, 12/21/17 at 11 am. It went out that same day and delivered to my door at 7:20 am today (12/23/17). It’s the height of the delivery season. Usually, I don’t have anything positive to say about the postal service, but this time they impressed me.
I needed real assistance purchasing the CPAP machine that is right for me. Also, my needs were somewhat unusual and I thought it would take forever explaining myself. The lady who assisted me understood, and even anticipated, almost all my …
I received exemplary service.
The lady knew her stuff & knew right away what I was trying to describe.
She quickly checked in the warehouse to make sure they had it & then shipped it …
I have used The CPAP Shop three times over the last year or so.
I have found their prices to be the lowest, their site easy to use, their response from posting an order to shipping to be very quick and the quality of their …
I purchased a new face mask from The CPAP Shop the entire transaction went as smooth as silk. The mask even arrived 3 days ahead of the scheduled delivery date. I will most definitely shop at The CPAP Shop again
INCREDIBLE SERVICE! My CPAP was ordered and shipped with NEXT DAY AIR to accommodate my urgency. Everyone that helped me at this company was seriously helpful and concerned. A++ service. Thank you Anna!
I contacted them after purchasing a new mask. It fit almost perfect, but leaked on the bridge of my nose. I contacted support to ask for advice on getting a better fit. They were super helpful and sent me an additional piece to help with the fit. I couldn’t have asked for a better experience!
I tried to purchase a nebulizer for various members of my family in Jacksonville and Atlanta. After waiting a week they cancelled my order with no legitimate reason why. Subsequent calls and emails were not responded to. I do not recommend this company.
Without this brick-and-mortar store, my husband would not have found a resolution to his CPap problems. They have all the latest supplies and equipment. They were professional, friendly, and extremely patiently as we tried several things to get to the correct solution. We are grateful to them!
I love using The CPAP Shop as my one stop shopping for all my CPAP needs. Their prices are competitive with other online stores so I always feel like I’m getting the best price on my products. Their products are always what they advertise and they ship super fast.
So far, I had a good experience. The site is easy to work with, and comparing with other sellers, we can get a fair discount in the package. …
I think that I found the most utility in reading about the masks on offer (since that’s what I was looking for). The descriptions are crisp and clear, and I was able to narrow down my choices to a few, and then select from them. The return …
Excellent selection and service. Prices are competitive with, if not better than, online prices. I don’t know if they accept insurance, but they are much better than the DME suppliers I have used. It is great to know that if you have an issue with your machine or need supplies right away, you have this local option.
They are awesome. Everytime I have been there they have been awesome. I just had another great experience. Thank you Kaitlyn Gallaher, I’ll be back.
I didn’t realize I must have hit the wrong button because I wanted a SoClean filter, not an adapter. I emailed that I would send the adapter back right away, but please send me a filter. No response. So I got the adapter, which will go …
This was the easiest and best customer service I have received in a very long time, I was referred to this place and they did not disappoint, I dealt with Shannon Hennegan, she was very patient, informative and responsive to all my emails …
Replacement CPAP parts were delivered as expected. I would not recommend ordering CPAP air filters from them. For some reason they punch a hole through the plastic bag that should keep parts for a medical device sealed. Maybe that makes it …
Product was in stock. Price was right. Ordered online from NJ on Tuesday. Received through USPS in AZ on Thursday. “The dog ate my mask” is more than just a funny reference. He really did! I have been buying from the CPAP shop for several years. Best source in the business. I definitely will be back!
I am extremely pleased with the purchase I made from The CPAP Shop. The product was shipped quickly within a day and I received it within a couple of days. I am now a great fan of The CPAP Store!
Sara Beeks Great help today. Shes the first person to tell me what information she needed to place my order.
Ordered and paid for equipment. Waited for equipment to ship . No response from company. Emailed and . I called them to ask and was told there was a back order delay- but they had the machine in stick that’s $500 more. Classic bait and switch techniques
This shop is awesome. Just.awesome. Online ordering could not have been easier, the price I paid for the part I needed was HALF of what it costs locally and it’s the EXACT SAME PRODUCT. No price gouging here and it was unbelieveably …
Needed CPAP replacement With Anna’s help got new one ordered and doctor approved within about half an hour. Very professional. Very efficient. Very nice interaction. I’ll be back. Thanks.
I had a very pleasant experience ordering my SoClean 2 CPAP cleaning machine today! Debra was very helpful and congenial in taking my order. I would definitely recommend The CPAP Shop for all your CPAP products and support.
I found the CPAP Shop during a Google search for a new CPAP machine. I was looking at their site when their chat invitation popped up. Since I had questions, I asked them in the chat. It was very helpful, and I found the machine I wanted …
The Dream Wear Full Face Mask (CPAP or BiPAP) is so comfortable because your nose is not covered (a pillow) and it fits on your head in a much better way. Service is always very helpful and products arrive quickly
I just want to brag about Lou! Recently, I went to take off my mask when I woke up and my finger poked right through the cushion! I was really upset. It was unusable. I contacted my insurance company and they told me it would be about 10 …
Hi Julie! I needed to tell you about Lou who helped me the other day when I called to see if I could get a particular Bi-pap mask for myself. I had been calling so many places and all I got was “no we don’t sell that type of mask” and …
My experience has not been very good. a sales lady who was abrupt, sold me the wrong thing in spite of giving the exact model number. then making returns difficult. Find a place with better customer service, these people are up for a quick “buck” and do not care about you.
The CPAP Shop is very professional. I was provided with superior customer service today. I accidentally ordered the incorrect CPAP mask, Maria at the CPAP Shop wasted no time in sending a replacement, free of charge. Additionaly, and very …
We purchased the automatic Res Med machine. I am so glad we finally purchased it from the CPAP shop instead of APRIA Health ripping off the insurance company and my family every month. It’s really amazing I could purchase the machine for …
Friendly helpful service. These people understand the issues with CPAP and have always stood behind their products and suggestions. Honestly I cannot think of how they could improve their service. It’s that good. If you are on the fence or …
Great service. Honor sale prices even for presale purchases!!! Very fair and courteous! They will continue to have my business. Brittany was awesome!
My telephone sales assistant Anna was polite, very knowledgeable, patient, thorough, and very generous with her time. She addressed all my equipment needs quickly and her suggestions saved me money. I am a customer for life!
This is my first time to order from CPAP Shop. My order was accurate and arrived within three days. I’m also very pleased with the service and price. I will definitely recommend your shop to my friends and I will order all my supplies from you in the future.
Not thrilled yet. Ordered a nebulizer. They charged me.
They said it was in stock, and it would arrive 4/6/2020.
Received an email today, 3/30/2020, stating it was not in stock, and shipment …
Carolyn was absolutely fantastic!
I was using the chat portion of the website. I had so many questions that I asked Carolyn to call me. She indeed spent the time necessary with me (probably …
I have been shopping with The CPAP Shop and trying full face CPAP masks for a few months now. I just recently came across the new ResMed AirFit F30i, researched it and all the reviews. I printed out the cushion sizing guide (which I …
I am new to using CPAP and I was very happy with my overall customer service experience with the CPAP Shop. They have a very knowledgeable and attentive customer service team which impressed me with how professionally they handle every …
I ordered a ResMed Mini Travel CPAP and was assisted by Anna Weaver. Excellent customer service. She explained everything to me and guided me throughout the entire process (prescription from my primary physician and all). I am definitely one happy customer!
For everything from masks to filters and tubing, the CPAP Shop has consistently over the years had the best prices and outstanding customer service. I have always been 100% satisfied with the quality of the products and quick service. This …
Excellent service. Ordered my replacement parts online. No issues with adding it to cart. NO issues with backorders they had everything in stock. From The time I got my order confirmation email I received the package within three days. The shipping was free since my order was over $99. I will use them again.
Got a call the same day I posted the first review and they apologized for the “confusion” and sent me out another cushion at no charge and it arrived in a few days. The post below was my original review. …
The CPAP Shop should be giving lessons to online retailers. They are simply the best. They listen and hear. They confirm the facts. They give the available options, and answers. They deliver quality products faster than anyone else.
We had Anna help us order over the phone from Hawaii. She was GREAT & helped us out with information & with ordering my husbands blu gel full face mask & headgear. Was wonderful experience, price was right & Anna was so professional & helpful……Mahalo
Everything needed was on this one site, with competitive prices. No need to order from multiple catalogs. Best of all, ultra fast shipping to Germany with no hassles! The order was received in 6 days. Thank you CPAP shop, you’ve gained a loyal customer!
The price of the part wasn’t Bad. Maybe a little expensive, but they’ve got to make a profit or go out of business. But, Get ready to have your E-Mail account SPAMMED the hell out of. If I’d needed 10 parts, I would have ordered all ten at …
Love the CPAP Shop! Their website was easy to find and look through. I found the mask I needed fairly fast and it was on SALE!! Great price…got two for the price of one on any other website. Now my husband and I both have new masks! Makes for a good nights rest. I will continue to use the CPAP Shop for all my future purchases.
Kiel did an outstanding job of running an errant order to ground. No one wants to have their order incomplete, but Kiel got to the bottom of the right away, and made it right by me. …
I was enticed to give my email address in exchange for big discounts from this company. I received a solicitation email today for a “Site Wide Presidents Day Sale, 20% off your entire order”. Sounded good, so I stopped what I was doing …
They have great prices and a large selection. I hunted all over the web for the H5i humidifier seal and this was the only place I could find it for a good price. While looking around their site I discovered that they had a new humidifier …
We bought this for our son for Christmas. Have used The CPAP Shop for a few years now and have never been disappointed in merchandise quality or customer service. This is the 2nd SoClean2 we’ve bought this year; one for my husband and now …
Very disappointed with this company. Order two items recently. One has not been received after 30 days. The second item makes things smell like burned wiring and I requested a return and I was told no, even though they have a 15-day return policy. Better like what you buy, because you are stuck with it.
I went in to the CPAP shop upset about my machine not working. Brittany was awesome to work with and she got my machine back to the techs and they attempted to fix it. I took it home and that night it still wasn’t working totally properly, …
Early today I had the great privilege of speaking with Anna at The CPAP Shop. I was having an issue with my nasal pillows, and she was a GREAT help in assisting me to find a replacement mask. I really appreciate her level of compassion, …
Awesome customer service! Highly recommended.
“FREE” is costly.
Unless you can wait literally weeks for your products, don’t make the mistake we …
I ordered a face more than mask 2 months ago. It was shipped promptly and then..: the package has vanished. Customer support have asked me too check with Aussie customs on the status of the parcel as they cannot track parcels outside of the …
Ordered a nebulizer on 1/18/22. Called on 1/30/22 for eta. I was told that it was on back order. Not a word about it being on back order when it was ordered. One would think that being medical supply that buyer would be notified asap. I’ll never order from them again.
I have the Z1 travel CPAP. It needed to be repaired and returned within 2 1/2 weeks as I had an upcoming trip. I shipped it to the The CPAP Shop, and they were very prompt in getting it repaired, and returned to me in a timely fashion …
The best place to order CPAP supplies, in my opinion. They are local to my doctor’s office and my home, so if need be, I can drive to the store. …
The staff was amazing. They answered all my questions. Completed the transaction in record time. I’m using the device and so far it has completely lived up to my expectations. Thanks Karen and all the professionals at the CPAP Shop.
Prices were great for the items I needed. Fast shipping, got it in 2 days. I will definitely order from The CPAP Shop again!
The CPAP Shop delivered my mask in a very prompt manner. I needed some follow-up customer service and Julie was truly outstanding. I will order all of my future CPAP supplies from this company because of my five star experience.
Great place to buy CPAP supplies. Quick processing and shipping.
Best of all when I recently ordered my CPAP humidifiers (and my machine didn’t …
I ordered the wrong accessory, I called them. They said to send it back and they’d send the proper piece. I found them to be courteous and prompt. It was a pleasure to see a company focused on making a customer happy.
Great dealing with them. They shipped my order out very fast and it was here in 3 days. I love the mask I ordered, its comfortable and the way the hose connects to the top keeps it out of the way when sleeping. This is deffenitly the place …
I have been ordering my CPAP equipment from The CPAP Shop since 2017. They have been an absolute pleasure to deal with. Their prices are the best on the internet and their customer service if first grade – no waiting when you call – the BEST !!!! Highly recommend.
There is not one thing I can say poorly about this company. They have stood behind their products from day one. I had a power issue with my dream station and they sent me a new one within days. I now am having an issue with my dream …
Store service is excellent, but purchasing from Australia is a nightmare. The import codes have not prevented hold ups here at Customs and a massively painful exercise to get my machine released, many weeks after purchase. …
Have ordered a few items from Cpap shop. Each time I’ve received the product promptly and accurately. Recently, I had a small issue with some parts I ordered, (my fault) but they exchanged the parts with no hassle. Great to do business with pros. Thanks!
I can not say enough wonderful things about this company!!! They are very helpful! I spoke with Carolyn and she was very helpful and knowledgeable about my husband’s machine. She took her time with me and made me feel like I was her first …
Fantastic service! Great inventory and items are always shipped very quickly. I started years ago with a number of different online suppliers and have now winnowed it down to just the The CPAP Shop. They really are that great!
This was the first time ordering from CPAP Shop. I received the products in a timely manner. If I could rate the mask I purchased it would be 1 star. I do not like it. It is too bulky and it is the worst make I purchased. This is not …
The CPAP Shop in Berlin, NJ is a real winner! It has very reasonable prices and extremely accommodating staff. Anna who assisted me with my inquiry/order was especially helpful, placed my order (with discounts), and shipped it out the …
I called yesterday and spoke with NaKisha. I’ve been searching for a very flexible tube for my son’s nighttime vent. NaKisha was very professional, showed empathy, and asked questions to better understand the situation. She even remembered …
I have had great experiences with your site. I have ordered twice , using your site. I have found the product reviews extremely helpful to me in making my choices for masks. I have just received the Aloha nasal pillows…and if it was not …
They are Frauds of the first order. I ordered the mask for overnight shipping costing 150 $ (shipping). They first told me that they were unable to ship as I was leaving out of town and needed the order urgently, so I told them please …
The lady that called to verify and finalize my order was very professional, patient, courteous, and sound so concern and sincere to my needs and questions. I will most definitely do business with this company from now on for all my CPAP needs!!! GREAT JOB GUYS AND THANKS!!!!
Kudos to Ms. Carolyn S. for providing an outstanding customer service experience. Her experience, knowledge and pleasant personality are a winning combination. If all of your employees possess half of the aforementioned, the success of The CPAP Shop is guaranteed for years to come!
I placed an online order for a nebulizer and within 24 hours it was cancelled due to “fraud concerns” because they could not verify my address. The shipping and billing address matched and my account was debited but for some reason they …
What a wonderful company based in customer service. We ordered my husband’s new machine and mask and within an hour received a call letting us know they received it and when we would have it. It came as explained. After w nights we noticed …
Very satisfied with their service! The items were delivered on the same day I placed my order. Used their live chat option to talk to their customer service assistants and enquired about the status of delivery. They were really helpful! I …
5+ Stars!!! Walked into the Cpap shop and the sales associate Kaitlin Gallaher was very nice and helpful. Great energy and informative with various face mask and cpap machines. I highly recommend.
This is a favorite online shop for CPAP equipment. Their descriptions and photos are better than other sites. My order arrived within a couple of days, too!
I had a wonderful experience today at the CPAP Shop. Brittany provided excellent customer service! She was very personable, patient in answering my questions and extremely knowledgeable in the product areas. This helped me to make the …
Resmed CPAP machine and sleep machine cause life threatening from cancer to hospitalization to Boby damages and injuries….
Karen assisted me with my purchase of a CPAP. Mine was not covered by insurance so it was important to get the best equipment within my budget. She was amazing and took time to explain my options, test various masks and show me how to set …
Anna K. returned my telephone call and very concisely compared three options as replacements for my now non-functional and outdated CPAP machine She listened to my concerns and preferences and listed the performance and cost benefits of …
I have bought several CPAP masks from this company over recent years. It is not easy to find a satisfactory one, as many of you know. Recently, I got one that was light and comfortable– I used it for almost 2 months, until I had enough …
From my contact with CPAP Shop, I see that this is a customer centric company. My interaction with Caroline was amazing. She was very patient and answered all my question, even the stupid ones. Selecting a CPAP machine or the mask, I realized that she was all about seeing that I have a most comfortable CPAP experience. Thank you.
This company was SO helpful with walking me through everything I needed for my CPAP machine. Great prices, and I received my products within a few short days! They even offered me the ability to return my items if I wasn’t satisfied! HIGHLY recommend!
First, it is great that they recognize that Guam is a part of the U. S. and do ship their products to Guam via USPS Priority Mail. My order was filled and shipped promptly and was delivered to me in six days, which is fantastic! One has no …
I went there looking for a nasal mask and tubing I brought the things I needed to compare and Kaitlin helped me find what I needed. She was very helpful. I will definitely be coming back again for future parts. Thanks again Kaitlin
PURDOUX CPAP Mask Wipes: These wipes are so convenient. You can have them on your nightstand so when you wake up , you can pull one out and clean your mask daily. No hassle and plus for people who may be sensitive to certain ingredients in …
Anna W. was extremely knowledgeable and helpful in guiding me in my choice of travel CPAP machines. I am very impressed with the attention to detail and service she provided and would like to make sure she is commended for her efforts. She will hopefully be my go-to person going forward when I need to order more supplies.
Definitely 5 stars!
1. The CPAP Shop had the part I needed for my Respironics M Series CPAP machine (couldn’t find it other places) …
On my recent visit to the West Berlin, NJ shop I had a wonderful experience with a very informative customer service representative, Karen. She was able to let me know which head gear fit best, gave me tips on keeping it on during the …
Excellent customer service! My rep, Anna, carefully went over the options available to me based on my doctor’s recommendations and cost. In the end, I was able to purchase the CPAP equipment that fully met my needs at a very fair price.
When placing an order by phone, I was provided truly professional and personable assistance by Anna. She paid a high level of attention to all details, making sure I was ordering the correct parts and that all delivery info was correct and …
I’ve been shopping with them for years. I’m one of the lucky ones that have lived with sleep apnea since childhood. I live in Seattle and I know the products come from the East coast, and so far orders always come faster than expected. Also, can’t complain about their prices. They have a lifelong customer.
Absolutely amazing experience! Milton & Anthony were incredible to work with and made sure I had the correct fit and product. They were very patient and removed my hassle of ordering different parts from Amazon! They got a lifetime customer today.
Wonderful to work with. Anna was very helpful and responsive.
The CPAP store is amazing. You get a well priced, high quality product shipped fast. The website is user friendly. Have not had any issues with them for the year that I have been ordering.
Amazingly helpful! My favorite DME provider, and the new space is great!
I never ordered my cpap supplies because I receive them from my insurance. But this place is Awesome ! Hope stood on the phone for over a hour to help me figure out what mask was right for me. She was so nice with everything from the minute …
CPAP Shop is an amazing terrific resource. Broad product selection. Great customer service. Anna, a customer service rep, was awesome in helping me with a product replacement. Fast shipping, quality products. A+++.
I went to the CPAP store and was helped by a very nice young lady named Caitlin she was so very helpful and kind. I will definitely be back! Can’t go wrong with her!
Excellent machine! First night sleep great and the humidifier great. Very quiet. Would recommend to all! And for the price. Good deal!
My order was slightly complicated due to prescription details. Spoke to several representatives, all very helpful, were able to direct me to the right person. We resolved the prescription format issue (CPAP Shop was not at fault, at all), …
I just spoke with Maria at the CPAP shop. She was a delight to talk with. She answered all my questions very patiently and expertly. She helped me place my order for the Airfit p30i along with a few other replacement items. I was also …
I have been a customer here for years. They have a great showroom with all the recent CPAP home and travel machines. I make all my purchases in person. They also have a huge selection of CPAP masks. Their staff is very well educated on …
I found the customer service absolutely amazing, thank you so much for your help! I ordered the wrong machine, and Anna Weaver was so helpful and kind with me, and helped me to get a refund, and to correct my order. …
Best day ever.
I was using my IPHONE to try to place an order, not having much success, due to me being technically challenged. …
I have been ordering my bipap equipment for close to 5 years from the CPAP Shop and I couldn’t be any happier! Their prices beat anyone else’s and they have very fast shipping! All their products are always in stock. I never have any problems with this company. Highly recommend!!
So far, I have had some trouble with my CPAP equipment (manufacturing issues) and CPAP shop employees (like Anna) have gone above and beyond what I would consider to be normal customer service. For the most part, I can’t imagine buying my …
The CPAP Store is the best. They expedited my 2-day shipping order that I needed to get my CPAP running again. They are not just a good merchant but a good neighbor (despite being a half continent distant). I’ll use them every chance I can.Thank you!
The CPAP Shop is the only place I will go for all my CPAP needs. These people are so professional, understanding and helpful. I appreciate their patience with my CPAP needs. I spoke to Anthony and he was so helpful. And just wonderful …
Brittany at the store was very helpful. She was knowledgeable and professional about the products they handled. Brittany showed me an upgraded full face mask from what I am using. I bought the mask she showed me and am going to try it …
Called for clarification after trying to place an order online. The customer service representative was very courteous and solved my issue. The merchandise was delivered within a couple of days. This is a very well run efficient company that is pleaseant to deal with,
I ordered a mask and it didn’t fit correctly, it put so much pressure on my nose that it was getting red and the skin was breaking down. I did a live chat with them and I had a refund in less than 5 minutes. I ordered another mask and it …
I had to speak with a agent because I made a mistake in the order I placed. She was able to correct the mistake and place it immediately. She was so helpful and efficient. I truly appreciated all her effort! I’ve also ordered from the company before and thoroughly stand by their products.
I have to purchase my travel CPAP supplies out of pocket because my insurance will only cover the big bulky unit that is a hassle to travel with. This company has been great in facilitating that process and following up with any concerns that arise from time to time.
My experience with The CPAP Shop has been excellent. When my CPAP machine stopped working just 30 Minutes on the Friday before Memorial Day, and I couldn’t get a response from my pulmonary doctor, I luckily found Nancy H. at The CPAP …
The best experience ever!! I would like to give a shout out to Hope at the CPAP shop. She is named appropriately because she gave me hope again that I could continue to get a good night sleep..Here is my brief story: My name is Buck, and I …
The shopping experience was super great! Several minutes after I placed the order, I received an email notice that my item has shipped. And about only 3 business day, I am using the product I order. I don’t think the service can be any …
Working with Anna on the phone, I was able to get just the right expertise I needed and all the information to make the best decisions for me. Through her, I was able to order my travel PAP and all the right accessories so I’m good to go …
My sales lady Vinaceus could not have been sweeter.!!!! So good to deal with her and got a great deal as well.Awesome experience and will buy from them in the future
I’m glad I can post this publicly so that others would know how pleased I am with y’all. I placed an order for my husband, but when it arrived, it wasn’t what I wanted. In checking past orders, I discovered that at some point some months …
I have used this vendor on multiple occasions both to purchase a cleaner and again tp purchase supplies. In each instance the store and staff provided expert info and assistance that helped me purchase correctly. They have a large intro of …
I just called in and got a return authorization. Why? Because the quality of “The CPAP Shop” is so much better than what I’ve been used to from my previous supplier. So happy I no longer have to order a different size to compensate for the …
I have been Customer of the Cpap Shop for about 15 years, I have always been highly satisfied with their service. I have made several purchases with the Cpap shop in the last 2 months, the biggest one was new Cpap machine (ResMed airsense …
Absolutely amazing store – great selection, phenomenal staff, and they treat their customers like gold! I live quite a distance from them, so when I visited them, I wanted to try on a ton of masks, and they were very accommodating and …
I’ve spoken with 3 or 4 different people at the CPAP shop and every one of them listened to my CPAP challenges and had great suggestions to help me. These folks know their business and if something doesn’t work they credit back your …
Outstanding customer service from Debra Fifth. She had me email her pictures of the parts I needed because I was not sure about the proper names for the pieces. We went back and forth as she helped me resolve my issue. I will be ordering …
The machine I got was fine and the price was reasonable. This company will not stop sending me spam, even 3 weeks after unsubscribing. It’s not occasional either, it’s multiple times per day. The coupons they send don’t work on many …
I ordered some CPAP masks here, and the website accepts international orders, it calculated shipping cost to Spain and charged my credit card. A few days later I get an email saying they do not ship to Spain. If you don’t ship to Spain, …
the little lungs inflating and deflating. Guess what happens when you hold your breath. product beyond my expectations. easy to use. head straps fit comfortably. Offered to buy machine for my friend who needs machine and cant afford …
A great place to shop with outstanding customer support. I have been loyal customer at this online store for at least 6 years. I recently bought a CPAP machine but was not happy with it so I returned the whole purchase and the transaction …
The product was what I expected and since you aren’t the manufacturer, you can’t take credit for that but your quick response was appreciated. You shipped it the day I ordered it and it arrived safely by common mail. The box tape was coming …
Sara Beeks at AeroCare Direct was one of the very best customer service representatives I have ever worked with. I could not use the travel cpap I purchased from this company, and she worked with me to get it right. I was given clear …
I just purchased a mask and it was too large. Did an on-line chat with Lisa and received great service. Sending me a smaller cushion.
5-19-20 / I ordered a new machine, dealt with Anna and was provided exceptional customer service!! Had an issue with a product and contacting them but finally got in touch with Lou and the problem was taken care of. The customer service I …
Great place to order your CPAP supplies. Anna was wonderful in assisting me with my order. Their system was not responding correctly, so I phoned in my order to her. She took extra time to make such my order was complete, and suggested I …
Ordered the Lumin CPAP cleaner at what I thought was a very good price, plus no sales tax and free shipping. That alone saved me plenty. Was quite surprised to get it delivered in two days. Set-up was easy peasy and I was sterilizing my …
I interacted with Anna on the phone today. She provided excellent customer service, was very attentive and extremely helpful. Additionally, prices for the items I purchased were hands down far better than at other sites I visited online. I am a first time customer, and will be back.
Ordering was easy.
Product shipped quickly.
I ordered the wrong size and Anna very quickly processed the new piece – got the …
Nicest customer service team in the industry.
Sara walked me through my Rx procedure and was an absolute champion.
I am fortunate to have found The CPAP Shop and Sara.
The CPAP Shop has never disappointed. The outstanding customer service they provide is top notch. Previously we have always dealt with the web site. However we needed a special part for my husbands mask and decided to stop by the actual …
I ordered a battery for my CPAP but initially ordered the wrong one for my machine. Anna was so helpful correcting my order and alerting me as to what was not included in the package and added the adapter. I am a techno newbie and had no …
I had the fortune to reach Brittany on their chat line, and she was terrific! She understood the problem I had connecting my new mask and was able to resolve it very easily, with little inconvenience on my part, by suggesting the right tubing. With service like this, I will definitely shop here again!! Well done, Brittany!! 🙂
I called to give a order but I was told that due to the Coronus virus they are so busy that they can’t take the order now.two hours later a happy voice by the name Anne weaver called me back she was so calm and very helpful and made sure …
They took away over 1000$ immediately upon order to then say that the product was in back-order (not specified on the site), they had no info for TWO MONTHS, a series of maybe next week. After 2 months they said the product was retired and …
I order a So Clean today. Anna was very professional and polite. She was very knowledgeable and helpful for all of my needs. The CPAP Shop had the best price. I am completely happy with my experience with Anna. I highly recommend The CPAP Shop. Jimmie
Have only received 1 item on the order. waiting for response from company on the hold up, items showed in stock when i ordered and they took the money on January 28. …
Prices are very good, was missing one item out of the order. Called them and they are sending it out right away at their expense. Other than that it was a good experience and I will order from them again.
Very Poor Customer Service. I got a unit that is not working. and after multiple emails to them nothing has been done
They use tracking cookies before you buy online! There is no need to track customers, period! Especially when it prevents a purchase. This is suspicious to me!
I have been using the CPAP shop for several years now. I couldn’t imaging using another company to get my gear. They have always gone above and beyond especially when I have reached out to them by phone or email. Their customer service is the best.
I made my plans to travel to Florida by car and about 10 days before planned departure date
I ordered travel CPAP machine from thecpapShop.com. Their site promised to ship …
A friend alerted me to a “Black Friday” sale that this online CPAP Shop was having. One of the machines was offered at a significantly reduced price. I have never bought or worn a CPAP before, so I had no idea what I was doing. The rep …
Package lost during shipment and no answer from the team when I reach out.
Had a few questions about the so clean machine I purchased in march , right away the person I was talking to helped me out, called back the next day left a message and got a call back with in the hour. Placed my order and its on its way , …
They stocked the large resmed masks that can be difficult to find, and they shipped locally so I received the package very quickly. Customer service was able to resolve my concerns swiftly. The packaging was fit tight to prevent damage. I …
I did not pay extra for faster delivery. As a result the package was not mailed until 3 days after the “delivery confirmation.” It just seems like a cheap manipulated company. Their prices are the same as everyone — I’m going elsewhere. …
Today I ordered a CPAP machine and other supplies. I’ve been working with Anna Weaver for well over a week on this process, and she has been no less than phenomenal in making sure I had what I needed in my first order. She had more …
I’ve been using the The CPAP Shop for about 15 years now and they have always been exceptional. However, with the current recall from Phillips Respironics they went above and beyond the call of duty to insure the well being of their …
Thanks to the extra help employee Paul Mcullough offered me I was able to obtain an international power adapter from another company since the CPAP store did not have what I needed. Paul went beyond the call of duty to assist me and relieve my worries.
Maritzah Kitchens is an amazing customer service provider. Got me my machine next day before a trip.
I used to regularly order supplies from this business but hadn’t in roughly 8-9 months. I was always amazed with their customer service, so I returned to them time after time. …
Sara Beeks is awesome! Sara helped me through the process of expediting my order and matching up my Rx to my order without relying on delays that might have been introduced with the automated processes. When I accidently disconnected from …
I have not received the products I ordered. I sent an email asking for status, which I did not receive a response to, but I instead received a request to provide a review for the products I ordered. I have not received a tracking number or …
I’ve bought my equipment and supplies from them for years without one issue or complaint. Orders always arrived as ordered and timely. …
Ordering attempt aborted two times with locked up on computer after going to PayPal. Then chatted with Tim (nice and came on immediately) who suggested I call. So I did and was greeted by a 30+ second message and then put on hold for …
I’m new to CPAP therapy and have done a lot of online research with regard to equipment and Online CPAP shops. The CPAP Shop was one of three recommended shops (in no particular order), so I contacted them with all of my question I had …
I had a very nice employee, Sara Beek that worked with me for ordering my Resmed Cpap Headset with mask and hose. She was very knowledgeable and knew how to handle my problem using their new software. She was patient with me as I’m having …
Smooth and easy purchase after a long wait for inventory to be replenished across the board. Kait was extremely helpful and had me ready to go with both home and travel devices in no time.
Kate is amazing ! She is so informative & friendly . I had so many questions and needed so many things and she knew every product just by me oddly tryin to describe it. If you go to this store ask for her! She was a doll. Thank you Kate!
They did not tell me that the nasal pillows were back ordered for over a week and they only told me then because I called to ask where my order was. When you need nasal pillows it is generally pretty urgent. Thankfully I was able to get them elsewhere!
As a past customer, and someone caught up in the Philips Respironics recall, I turned to The CPAP Shop for getting a new device. I did put my order on hold while insurance aspects were being worked out on my end, but I called them up a few …
Excellent service and fast delivery! Recently I’ve had terrible experiences getting things delivered in a timely manner, taking months rather than weeks. The CPAP Shop was amazing! My supplies arrived quickly and ahead of schedule! I love my mask. Just LOVE it!
I spent most of the day talking to Cpap companies including my former company and was totally unhappy with the options and service. Then, I found the CPAP shop and Nancy, who had knowledge of products, and not only took the time to …
I purchased a new Res Med bipap machine from this company, the sales staff was helpful and I received my unit in a couple of days.
After receiving the unit I had to sinc my new machine with my physician. Donna …
I recieved an order confirmation 9 day ago and still the package has never been given to UPS to ship. Live chat lied and said it was UPS. Two emails have been completely ignored, and whe I got someone on the phone they lied as well and then hung up on me. Never again would I order from this “shop”. I will be requesting a refund.
Very friendly and personal service on a problem I had with my order. Anna was very helpful and both called me and emailed me to make sure my issue was resolved. FYI the issue was that within a day of my order they advertised the same …
*UPDATE*
After my review, a representative from the company contacted me directly. He was apologetic and went above and beyond to resolve the issue for me. Thank you! …
I keep getting the same generic answers from everyone I’ve chatted with. I sent my prescription in and ordered my machine. No one sent my order over to the Rx side to fill my machine. My machine was in stock the day I ordered it. Now …
Outstanding customer service and a friendly knowledgeable staff! Thank you to Marie, and to Anna who took the time to help me pick the right CPAP machine to fit my needs and my budget. Thanks for going the extra mile, I’m glad I found your …
Let me begin by saying it is very unusual for me to take the time to post my experiences with any firm. However, I just had to here as it’s just so unusual to find such great customer support. I’m specifically referring to dealing with …
I just got off the phone with Lisa from the CPAP Shop who helped me with ordering supplies for my CPAP machine. She was absolutely fabulous–Lisa was knowledgeable, courteous, spoke distinctly and I have to say the buying went seamlessly and easy.
Lisa Gish was super helpful, very friendly and knowledgeable about all the product we bought.
Great place and extremely efficient transaction! I ordered something that was in extremely high demand (Z2 travel CPAP). Unfortunately they were out of stock but offered a very good option. I live nearby so I decided to go into their retail …
I just purchased the ResMed Airmini Travel CPAP machine, including the mask, battery, case, filter and adapter from this company and I couldn’t be happier with the service. From the moment I contacted them they have been helpful, patient …
I had a small issue and I contacted thecpapshop. Lisa G. immediately responded – very kind and professional. The issue was quickly resolved and I couldn’t be happier. Another member even followed up to be sure I was happy. Highly recommend this company! A++
David in AZ
I’m beginning to think I got scammed. I paid in full for a Apap machine plus expedited shipping. What I got was no machine and it was implied that I didn’t read the description properly that stated it was on “reserve”….. there wasn’t any …
You know, so many times we say that customer service is dead; that IS NOT the case with the CPAP Shop;, they set the model for customer service based on my recent experience! I’ve gotten very poor CS from at least 4 major national companies …
I bought tubing and filters from them. I chose the most cost effective way to ship as the cheapest was like $7. It went through UPS and was handed off to the post office 8 days ago. I was told by UPS to reach out to the shipper and then …
Outstanding service. Kaitlin was extremely helpful & knowledgeable. Went into detail about different machines and features. Left feeling confident & happy I went there. Definitely a return customer.
V. Thomas has made a grown everyday grumpy guy happy. I had to buy another machine from them, and she made me feel at ease. She took her time to explain and walk me through the different options I could choose from. She also let me know …
Placed an order for a backup battery but received no tracking information for over a week. I called and found out that the item was out of stock after a long wait time. After waiting a few more days with no tracking information, I requested …
Their customer service is some of the best I have ever experienced. Timely email responses and phone calls with order updates were just some of the great experiences I had.
I was getting a lot of conflicting and confusing information on my Cpap equipment from other companies. Thankfully I spoke to Lisa Gish and she went out of her way to make sure I had all the information I needed. Thanks so much Lisa!
I placed an order and it took over ONE week before the product I purchased to leave their warehouse. And now it will take another week to get to me. Customer service was terrible and did not return my e-mails. Look elsewhere, many other places to shop from and better service and WAY FASTER SHIPPING.
Placed an order on May 20. My order has still not shipped on May 25 and they don’t seem to have a clue when it will ship. Their website claims orders will ship next business day. What a crock!!!
I have just starting using CPAP equipment and am grateful to have found the CPAP Shop. Donna in Customer Service has been fantastic in taking care of my orders and patiently answering my questions. I plan on being a long time customer!
These guys can’t be beat on price, and they have sales all the time. The packaging of my equipment was top notch. They arranged it perfectly in the box so that it could not be damaged.Nice tight packaging. Two of their customer service …
CPAP acknowledged my order on Jan 17 and took my money on Jan 18. I have not received my order nor any info that it has even been shipped. I sent CPAP an email on Jan 24 asking the status of my order and have heard nothing from them …
Ordered some supplies and had a question. I used the live chat and it was answered by a real human by the name of Lisa. She was great! She answered by question promptly, asked if she could help me in any other way and did NOT try to sell me anything extra.
Great Selection, Great Sales and their Customer Service, is AMAZING! Miss Vee assisted me today with a purchase I made over the weekend and was super friendly, very professional and a great listener — The CPAP Shop is blessed to have her representing them! THANK YOU VEE, Kelly Robertson, Mesquite NV
I popped in on a Saturday afternoon before closing to look at the masks. I was asking the features and benefits of the different types. Kaitlyn was so knowledgeable and gave me great recommendations. She understood it was an investment to …
Anna was professional and very knowledgeable. She introduced me to a new battery that would service my existing CPAP and saved me almost $900.00! I am so glad she answered my call! She deserves a promotion.
I highly recommend The CPAP Shop. I had pre-ordered a CPAP mask a few weeks ago & noticed their web site was now showing the mask in-stock. I called & spoke with Sara Beeks, the customer service rep. She stayed on the phone with me while …
Sent fraudulent package and after I called them on it they said they would send me a label to send it back and never did. I did not purchase this product and when I called the number that was on the package, they had a Google phone number …
Excellent customer service today from Maritzka. Went above and beyond typical customer service. That girl needs a raise! 😉
Great experience!!! Kaitlin was very helpful and assisted in making my transaction easy and very pleasant. She was very knowledgeable about the products and went above and beyond to help me. Looking forward to purchasing from your store in the near future.
After a long and exhausting research I found the CPAP shop to have the best prices in the market and the best bundles to offer. In addition, I had so many questions and queries to ask to their customer service team and on two different …
Excellent business to buy your CPAP supplies and machines. Great sales and veteran discount on most items. Customer service is also great including NaKisha in product support. Well worth checking into before making a CPAP purchase. Most masks and CPAP have 30 day money back satisfaction guarantee.
I took an hour ride to the CPAP Shop because I had so many questions about my mask. Every question was answered by a delightful young lady. Her name is Kate, and she sure knows her stuff! I’m very happy with my purchase…
I am giving a 5-star review to Customer Service Representative, Hope. Make no mistake about it, it’s not the other people who said they would help me with an item that was supposedly shipped to me but never got here. Hope gave me her …
[Update: Thanks for going above and beyond to make this right. I really appreciate the effort.] I placed an order over a week ago and they charged my card $744 the same day. I have received no tracking info or any response to my 2 emails …
I would say they are the best online CPAP retailer right now plus they do have a physical NJ location if you are in tristate area. They may not get everything right with order but they have really good customer support and have competitive …
I placed an order for a new cpap as mine was broken. I paid for expedited shipping. I never received my order. I called them and was on hold for over 90 minutes with continually varying estimates of when my call would be answered. The …
I had to cancel my order because of extended shipping delays despite paying extra for expedited delivery. Poor customer service.
This is a very ethical and honest online retailer that I trust in. Thanks to good people like “Tim” who provided excellent customer service during a time of need. There is no arguments from their side – they work hard to make things fair, …
Lisa Gish in customer service was awesome. She helped me with my situation and was sooo helpful! Thank you Lisa! She is a great asset to the CPAP Shop!
I have not dealt with a more incompetent business for many years. 3 service people, 3 times im sent the wrong order. Not only that… they sent me a double order and when I spent 30 minutes on hold to alert them so they can send me a return …
This is the worst customer service I have ever encountered. They claimed not have my rx after having it sent to them in different ways by different people, including sleepcareonline, who they are affiliated with. When I tried to call them I …
Poor customer service and poor quality of products. They charge you more than the competitors do. They have a 30 days risk free trail but we have to pay for shipping for sending the product back which is never disclosed.
ABOVE & BEYOND- I had ordered the Sleep8 for delivery in DE, but there was a slight UPS delay and I called Anna at CPAP shop and she had our Sleep8 rerouted to NC for us! She went above and beyond in making sure our delivery was made quickly! We are so grateful for her customer service!
Great shop for in person shopping.
Limited machines at the moment due to manufacturers shortages but still ended up getting a great new CPAP machine and mask set. Kait was very knowledgeable and …
I placed an order to arrive the next morning on March 17. The additional charge for the overnight delivery was $100. The total amount of the order was charged to my credit card on March 16. Today is March 21 and there still has been no …
I highly recommend this business. This was my first time getting a CPAP machine, and I had absolutely no idea where to start. I am so grateful for Anna. We spoke by phone and she took the time to explain EVERYTHING. …
I have placed an order September 21st and have uploaded the RX the same day. Again I received an email of September 22nd saying they need RX and I have emailed it again. As I have not received any response, I called them and they said they …
Lisa G was on the chat line today and helped me tremendously. Excellent customer service. First time contacting this company and with customer service like this, I’ll be back. Great job, Lisa!!
I just got off text with them ordered it on 9/2/22 it was suppose to be overnighted it stated that it had gone to shipping so I was wondering why it hadn’t shipped yet. I figured it would be delayed a little bit due to the holiday but I was …
Finally! I found a reputable, professional and friendly place to get CPAP supplies. These people were wonderful to deal with. Kate knows her stuff and is super friendly and helpful.
Great pricing and quick ship. There was an issue with the shipment, and I received GREAT service via online chat. Lisa Gish was quick and efficient. PROBLEM SOLVED. Thanks, CPAP Shop!
I had an issue with my order not being shipped when it was supposed to, and when I contacted customer service my issue was promptly fixed by an individual named Vee. They helped to rectify my issue immediately and had the item to me within …
I recently bought my second CPAP machine and I can’t overstate how much better The CPAP Shop is than the company I bought my first machine from. Luis at The CPAP Shop was knowledgeable, helpful, and took his time making sure I considered my options and got exactly what I needed. A+ experience, highly recommend.
Placed an order ten days ago and it still hasn’t shipped. I called two days ago and was told it was shipping that day…I used the chat feature today and was told it was still processing. So who knows when it will actually ship. I informed …
So I fly into Philadelphia & head to Medford, N. J. with what “I thought” was all my necessary C-pap supplies. To my surprise 😱, I left my power cord back home in Ohio !!! So I found The CPAP Shop on a google search. I called & they said …
One of the best, if not the best customer service. Started using CPAP and trying out different masks, which they promptly refunded when they didn’t work out. One is nasal prong, and they gave me a compatible nose mask free, in case the …
After flying into Philly and driving into NJ we found my wife’s CPAP was missing a critical part that rendered the CPAP inoperable. After a stressful night’s “sleep” we did some research and found The CPAP Shop in West Berlin had what we …
***EDIT..I’m adding to my review and though I believe open items can’t be returned should be in bold print, I was wrong..however..I’ll leave my original review up because I own my mistakes..with that said I became rude and disrespectful to …
Submitted order 6 Oct for a new CPAP mask, received email 7 Oct saying item shipped with UPS tracking data and an estimated delivery date of 15 Oct, not bad for free shipping. Checked tracking on 14 Oct and found out item changed shipping …