For more than 30 years, CPI Security has been a leader in customized smart home security systems and home automation solutions. We are one of the only providers to design, install, monitor and service our own security systems. Our inTouch platform keeps you connected to your home no matter where you are bringing you real-time knowledge with remote interactive services like system alerts, video monitoring, temperature and door control.
| Saturday | 8AM to 7PM |
| Sunday | 8AM to 8PM |
| Monday | 8AM to 10PM |
| Tuesday | 8AM to 10PM |
| Wednesday | 8AM to 10PM |
| Thursday | 8AM to 10PM |
| Friday | 8AM to 9PM |
4300 Sandy Porter Rd, Charlotte, NC 28273
Great experience with CPI. Completely different experience from what my wife and I were accustomed to with our old company. Great system and the attention to detail regarding my family’s safety is amazing. The installation process was great …
Our experience with CPI was simply wonderful. From the first initial contact to the installation, everything was smooth, simple and easy to do. Our installation technician Xavier Guevara went above and beyond for us! He was extremely …
Johnathan Robison was professional, thorough and stayed until the system was working perfectly!
I had problems with my lock codes. CPI went out of its way to fix my issues. Thank you for making me feel safe and great customer service!
I have been a customer for over 15 years and used to get great service from CPI. I have been trying to simply contact customer service for three days (for an upgrade!) and can’t get through to anyone. Every time I call, an approximate wait …
Exceptional in every way! Finished setting up our two apple phones, installed a nest system to improve over-all quality of Wi-Fi and new camera’s for quicker and Brighter pictures. …
Our Installer Craig was awesome. Made sure everything worked and we knew how to operate it
I have been trying to cancel my contract with CPI for over 2 weeks now. Customer service states that they will call you back at the number they have on file in a certain amount of time and then it never happens. So I reach out via text they …
About 8 months ago we had a new system installed and from the start it has not been working.
Several different technicians have been out to diagnose the problem but they …
Ryan Davis came and gave us a quote and set up our initial account and Mark Graham installed our system yesterday, 12/12/17. Both gentlemen are nothing less than polite, professional and courteous. Mark was running early and called to make …
CPI customer service is horrible. my system started beeping every few hours on Thursday. i was told the soonest they could get a technician here would be Monday. My system apparently had a bad or outdated card in it. i was told what …
Nothing but disappointed in this company and the system. We have accidently triggered the system 3 times, and no one has called to verify there was an actual emergency. The system has been up and running since the end of July 2021, and I’ve …
Best customer service I have received in a very long time. My wife and I picked CPI due to their top products, amazing prices and reviews. When Damon A arrived to install our system, we knew we had made the right choice. We were blown away …
My doorbell camera barely ever worked when I needed it to, was super laggy, and i could never get anyone on the phone. When i cancelled it due to selling my home it cost me $1400 and i was still charged for the following month. It took me 3 …
Rickie was friendly, professional, and so helpful. His customer service is top notch!
Me and my husband had Jason come to our new home. He was great! He went over and beyond what we expected. He was knowledgeable, answered our questions and was very thorough in his work. He even helped us fix our wifi so that our doorbell camera would work. I’m glad CPI hired a tech like Jason. We need more like him. THANKS JASON!
Lorve was courteous and knowledgeable and explained the process and outcomes perfectly….he was awesome
Bart, a really nice guy and very conversational. He arrived on time and concisely explained each step in the process.
It’s rare that I leave a bad review, so if I do, I feel that it is definitely warranted. We have been CPI customers for about 8 years. Everything was fine until we moved 8 months ago and needed a system installed in our new home. The …
Excellent implementation of my security system from start to finish! My sales contact, Britt Boatwright, did a wonderful job of explaining all my options so I made the best choices possible for my new home. The price is very reasonable and …
Lorve was amazing! On time and very understanding about us having a baby sleeping upstairs where he had to work !
Craig gave us Excellent Service !! Please always send him out.
Cpi charged me $1100 for a system. I said I told you I don’t want to pay $1000 dollars for a system right now. We said it was cancelled. They said I would be refunded. I called the next day because it was showing a pending charge. They said …
Kenneth arrived as promised and reviewed the issues needing attending to. He resolved them all and answered all my questions. He was professional and courteous, cementing confidence in him and CPI.
As a long time customer I feel that CPI customer service has gone down. They use to care about their customers and call them back in a timely manner. Today it has been more than 2 hours since I originally called and no call back. I …
CPI security is excellent. A smoke alarm was accidentally set off and the call center immediately assisted us to check if everything was alright on a Sunday afternoon. I also love the doorbell camera and ability to arm the system from my phone. Although I live in a very safe area I feel very secure with this system in my home.
I don’t know why I trusted this company for years to monitor my home security and fire alerts when the one or two times in 15 years I call them they are rude and unresponsive. It was a relatively inexpensive security blanket, but I have no …
Horrible company, I moved into the new house and the house had deactivated account with this company. However every time we cook it activates the fire alarms. After calling couple of times to tell us how to deactivate it they put us on a …
Caleb was outstanding. Our CPI experience was great!
I have been a customer for nearly 10 years. I wanted to upgrade my system hardware and reached out 3 different times. I never received a return call after being told that someone would contact me. After multiple attempts and 4 months, I …
Matthew was right on time, was very attentive to our needs and got us taken care of very quickly.
Johnathan Robinson was wonderful today! Friendly and explained everything super easily for me!
Our tech was very professional and courteous. Very pleased with today’s service.
I was charge an extreme ridiculous amount of money to cancel the service and misled by the representative that came to my home. I was told I had a one year contract when he actually signed me up for three years instead. I was charged nearly …
barely receive a person with good customer service.
The system always goes down and I spend ton of time talking about why its out. They always want to offer credit for the service not working. I just want the service not the credit.
Bart was amazing. Thoroughly explained and demonstrated how to properly use the system. Give stars
Matthew was very professional, knowledgeable and knew exactly what to do to fix our problem. Very pleased.
Lorve was very courteous and professional. He made sure all my issues were addressed and questions answered.
Travis did a great job servicing the system and upgrading a camera. We’ll done!
Bart was very helpful and he made sure we knew everything about the system we installed
Johnathan Robinson was very informative with communicating the issue at hand as well as troubleshooting options if need be.
Jason was very prompt very skillful very pleasant he showed me everything I needed to do and I really appreciate it thank you
They told me I didn’t need internet even though I did need it to set up the doorbell camera and then when they came out and tried to install the tech had to stop when he had already drilled holes into our new houses walls because apparently …
My annual plan was setup in mid January. It was not until April that they have blown up my phone about a prorated amount that hasn’t been paid for January because the contract wasn’t written for partial payments. They created an …
CPI tech did an awesome job at my home. Thank you for sending me an acknowledgeable tech.
Signed up for CPI and had the system installed on 12/15/20. Two days later I noticed the doorbell won’t ring after they installed the doorbell camera (it worked perfectly before the install). Additionally, I get an error message saying …
Devon and Christian were very helpful and made it super easy to learn the new system. Very professional and friendly!
Cahmen was super professional, very informative and did a great job with everything!
Josh was great at helping us find best solutions to protect our house and get best value.
Kenneth Gray did outstanding work and fixed all of our issues! Great employee
We have had CPI for 20+years with upgrades and great service. TILL lightning took out our system, they have sent numerous technicians all with different opinions over 3 months only to be told WE would have to replace our entire system to …
Brandon was so thorough and helpful, went above and beyond!! Highly recommend CPI and their services.
Matthew was very informative and very professional. Answered all of our questions. He was awesome!!
The worst experience of my life. Terrible terrible terrible. Sales people that try to sell you what they get best compensated for, rather than what you need. Service people that then try to short change you for what has been promised. …
My husband and I experienced our first home scare last night. At 2:30am, our door bell rang. We were obviously concerned, as no one was at said door. …
Jonathan is an amazing tech! Very polite, knowledgeable he works quickly and efficiently!
Lorve was really helpful and fixed the issue I had with my camera right away. Excellent service from Lorve.
Craig did a wonderful job installing our system.
He was quick, efficient and professional. We are happy with his service.
Montess my technician was very helpful and professional. He installed my system very efficiently and user friendly. He was very courteous.
Devon was amazing and explained everything perfectly. Would recommend him to my friends and family.
James Fitzpatrick did an outstanding job installing all my equipment and explaining the functions of each.
Charlotte- NC Sunday May 8th., I called for a beeping noise coming from my smoke detector. After making me disconnect and connect the device several times and with the continuing noise, I asked for a technician to come and help me. Cameron …
Buyer BEWARE. Home shoppers BEWARE.
My wife and I recently moved into a home with CPI Security in Charlotte, NC. …
Craig was very professional. Very friendly and worked better than any other technician in the past. This man needs to be promoted!
Super nice! Quick and courteous. Johnathan Robinson went the extra mile to call his IT dept on another issue we were having.
Failed to get responses multiple times despite promises they would follow up with me. As a prospective new customer this is not a good way to start. In addition to the poor customer service, the services are very expensive. They charge $40 …
Jonathan Robinson was awesome! Fixed in 5 minutes, very polite and explained how I can self-serve next time.
Lorve was great. He arrived on time, updated hardware timely, and performed testing on our alarm system. Lorve was very professional and knowledgeable. Thanks Lorve!
Worked with Justin. Great guy! Very detailed. Went over everything and made sure I understood before he left.
Mr.Johnathan Robinson was a awesome tech i was very pleased with his work and i would highly recommend to my family and friends…
Technician was courteous and made sure we knew the system well before leaving.
Cahmen did a wonderful job in setting up the system and explaining all that I needed to know about my home’s security. I would definitely recommend CPI to all who wish for a relaxed and tension free secured home 👍🏼👍🏼 …
Our installer, Bart, was very personable and friendly. He made sure to answer any questions and explain features.
Adam is Professional, Efficient, very helpful showing on my app how to use the system from my phone.
Advertise one price then on day of installation they send Installer to hound customer out of more money the money we paid up front we are having to dispute with bank because company wants to Fraud Us when we Absolutely told them that we did …
My technician Rickie provuded great service. He went above and beyond by addressing other issues beyond the original service call.
Brandon did an amazing job installing and guiding me through the entire security system. Looking forward to using them in the future to expand our security net!
Beware!! 3 or 5 year contract they will not adjust if you move! (other national companies will) CPI required a deposit, then refused to install after we moved because we were lease to own, took a month to refund deposit, called 7 times with …
If there was a zero , I would give it to this company. After a year of poor service where I often struggled to access Video of my home when I needed most (it would not come online), I decided to cancel it by calling them and asking them to …
Jason Pinkert did great work. Jason installed the data and AV cabling in my home and did an amazing job. The wiring was neat and organized, and unlike many people in this business he actually cleaned up his work. He did not leave wire scraps, dust and empty packaging all over my house like many installers do.
Otis was fantastic to work with! Very friendly and professional! We already feel much safer with our new CPI system!
My Technician Justin K. was amazing. He really went above and beyond to ensure I felt safe in my home. He is truly an asset to CPI.
Our technician was Juan A. He was courteous, professional, diligent, and did a great job.
Jay and Gerry were an amazing team! They fixed all of my issues and were timely, professional, polite, and very knowledgeable! Five Star service !
Craig and his team member were very professional and helpful with the installation of the system. They answered any and all questions we had and walked us through the entire process.
This company is a fraud. Be very careful when dealing with them and read carefully the agreement before signing. They don’t sell what they advertise, so be on a look out. I was approached by Adrian Mcilwain. I should have expected that …
Juan Powell is the best tech we have ever had from CPI. Excellent service, extremely knowledgeable, polite and respectful. Exceptional!!
Craig was the technician who setup the security system for us. Other than the fact, he had a wonderful personality, he was attentive, knowledgeable, professional and patient. He answered all my questions thoroughly.😃 …
I will like to say thanks to the Business Set Up Person Cindy!! She works the Monroe NC area and where I go with business I hope to take her and cpi with me! She’s not just only a great sales representative. She over promised and delivered on it!
Horrible experience, even worse people.. we had an account with CPI and paid them on time every month, never gave them an issue. We moved and they said they would suspend our account and then get in touch with us to set up service at our …
Alex Saleeby came to install some added security needs, evaluated and adjusted needed technical issues and answered questions with patience and helpful information! …
Called in set up install.
Tech shows up on time tookalmost 7 hrs for install.leaves wires hanging on counter and basement ceiling.3 of 5 cameras working …
Our technician Jay came out to our house with Gary who he was training. They were on time and super efficient installing our system. Very courteous and friendly.
CPI home controls do not work with Google home. The installer and sales agents are very helpful and the equipment quality is good but all of the locks cameras thermostats are Z-Wave and it does not work well with Wi-Fi and does not work at all with Google home.
Lorve was excellent, polite and handle his business professionally. Would recommend him to anyone. Thanks
Craig Keiper was awesome during this service visit. Very knowledgeable, Very Professional and offered the best customer service that I have seen. He was very thorough in providing all the details of the system and showing us the app Usage and the Panel usage! Awesome job Craig!
Have been a customer for nearly 10 years and zero complaints. Helpful and knowledgeable customer service, and the products are excellent. Love the home automation features and peace of mind.
Bart, did a super job installing our system. He took time to explain the system and ensured everything was working properly.
Cameron M. was very knowledgeable, polite, and a pleasure to have performing our installation. We added some extras on after he got here and there was no issue. He was able to explain everything thoroughly and answered all of our questions.
Very thorough and personable techs! Great customer service by Anthony P!
3rd visit to correct an issue that kept the system down for that long which was disappointing. However all techs were professional and represented CPI very well.
Today We had the pleasure of meeting Rickie.
He was on time and great personality. He addressed our issues quickly and checked everything while he was here. Questions were answered about the service we …
Services will not work, they will send u techs who dont make anything okay. Than send u to collections with an angency named Rosenthal Morgan and Thomas who curse at you via the phone. Unprofesional!!
Nice and fast! James should do everybody service! He was phenomenal
Our security system has not worked properly since it was installed. We’ve had issues with our doorbell camera and video camera for months. We finally were able to schedule a technician to come to our home. We received a text to say they …
Worked with Daniel Jones on getting a security system for my business. I come from the security environment too and I won’t trust my assets with someone who hasn’t proved themselves to me. Daniel showed himself to be expertly knowledgeable …
Jury still out waiting to see what’s going to happen with what happened today Travis web was very kind and patient hoping everything he did today works but in the past 3 to 4 weeks Things have not been working just right yet we will see but the tech guy and Sonja were amazing and very kind very kind
Called for a week to set appointment. We will call you back in 30 minutes. 30 min never came . Poor customer service. May look elsewhere. 2 different accounts
Anthony did an amazing job at getting us set up. This system is easy-to-use and make sus feel so much safer in our new home.
Travis Webb was an excellent technician. He was thorough, professional and respectful!
Johnathan was awesome! Super professional and efficient! We love our CPI Security system!
Our installer Johnathan was awesome! Seamless installation and system is definitely user friendly.
I’ve had this system for about two or three years now. We have constantly been having problems with it. We just had our utility trailer stolen last Thursday in plane view and the camera caught nothing. It only catches half of what is going on out here. I’m very disappointed.
Lorve the CPI technician was great. He was professional and took care of the issue right away. Thank you Cpi
One of the best one on one services I’ve had in a while. Made it easier to understand my security system in a couple of touches. Thanks CPI
Craig, who did setting up of our new house in Mint Hill did great job. Explanation was very clear and answered our questions very well. Thanks!!!!
Lorve was a pleasant, professional and knowledgeable technician. He cared about our situation, repaired and resolved our issues!
Lorve came out to replace a smoke detector, and also replaced entry sensors. Everything went great and was resolved very quickly.
Lorne was a wonderful technician. He helped me so much. He was able to professionally answer all my questions.
Lorve was just here. He was on time, very courteous and solved all of our issues in very little time. Excellent service. Thank you Lorve!
Our installer Jason B. (5241) was extremely knowledgeable and helpful, making our installation process seamless and easy.
I had a great experience with Lorve. He was very helpful and answered all my questions concerning my CPI system.
Lorve, of CPI Security came out to service my alarm system. Lorve, was very knowledgeable, courteous and professional. He was able to get my alarm system back up and running in no time. Thank you so much!
Kenneth Graves was excellent! He handled what we needed and provided advice before having to consider new equipment. Thank you!
A flawless and quick installation. Johnattan Robinson, the technician, explained me how to operate the alarm system and answered all my questions. He is very professional.
Lorve did superior work!!! Met my needs. All systems working better than before!! He was flexible with my schedule!!Greatly appreciate that.
Lorve was super professional and patience with me. Great addition to the CPI family
Kudos to Jonathan Robinson for doing an excellent job and he arrived early. Very professional, efficient and courteous service. Great experience! Thank you Jonathan!
LORVE was very professional in his work ethic. He listened to my concerns and he addressed each one in a very timely and professional manner. I highly recommend LORVE for a job well done.
James Fitzpatrick was very patient, easy to speak with, he know his stuff, he explained everything, He took his time and didn’t rush. He was great.
Devon was a very nice , professional young man . He is extremely knowledgeable and helped my husband and I understand our new alarm system.
The Technician ( Matthew) was very efficient in figuring out the problem and resolving it in a very short period of time. Very friendly staff.
Bart did an outstanding job, very punctual, friendly, knowledgeable and I will recommend him as a professional.
Christian installed some upgrades for me today and he was courteous, professional and worked hard.
Cahmen Farngalo worked non stop to install my system perfectly! He has great work ethic and was very knowledgeable. He is a valuable asset to CPI.
My installer was knowledgeable and efficient. Got my security system up and running in no time and took the time to help ne set up ny settings so I could feel safe and comfortable.
DO NOT SIGN CONTRACT!! THEY WILL RIP YOU OFF…I signed a contract and cancelled my service due to poor service. In the contract they state upon cancellation they will auto draft from your account WITHOUT PROVIDING ANY SERVICE !!!.Who would make you pay for something you are not using ???I wish i could give them a ZERO !!!
Brandon was an amazing CPI technician. He was kind, polite, and knowledgeable about CPI systems. He is an incredible representation of your company! He was timely, a great teacher about the product and very nice person.
Alex went above and beyond to provide excellent service! He stayed late on a Friday to ensure our new alarm system and cameras were completely setup before the weekend.
The installer of our CPI security system was professional in every way. He was through in installation including patiently answering all our questions and demonstrating the system. On top of that he was simply a nice guy.
Tech Lorve was both personable and thorough. He not only addressed my immediate concern but checked all of my monitored devices to ensure they are working properly. I also appreciate his professional recommendations
Great job. Fixed the problem in a short period of time. Very helpful and thorough. Anthony P. was excellent.
Had a good experience with Lorve. He took care of my smoke detector issue quickly. Appreciated that when he saw I opened the door with a mask on – he came back into the house with one on as well.
My installer Craig was awesome! He was professional, informative, efficient and personable! I am very pleased with the upgraded panel and camera I received on today!
Thank Lorve for your Professionalism this morning. I appreciate your respect of my time and fixing the problem so quickly. You kept me abreast of what the problem was and completed the job with ease. All the best and continued success with CPI.
Thank you!
Devin was great, very professional, and on time. He was very knowledgeable and explained everything that he was doing. He also explained our system and made sure we understood everything. He cleaned up his mess and was very friendly. Our installation couldn’t have gone any better.
Wonderful install done by Bart. Was professional, and contacted me en route to my house. Pleased with my new upgraded system. Would definitely recommend their services.
Juan A. was very professional. He was pleasant to work with and very knowledgeable. He called ahead of time to advise that he was on route and confirmed his expected time of arrival. For any future services, my choice is Juan A. Thanks!
If you see a five star review, its probably paid for.
Poor quality equipment, poor customer service. …
I have contacted cpi several times with no response once I was calling to add on a service with no one answering the phone, tried a couple more times about the same and no one answered with voice-mail repeatedly saying to hold on someone …
Mathew was in time, very pleasant and extremely helpful in modifying our door bell ring. Apparently the fix was on the app, and he walked me through the adjustments. It’s a shame the technical group who I spoke to on the phone didn’t explain the same thing. Great job Mathew!!!
I would like to thank CPI and Jacob Porter for his professionalism and expertise with our new system. He explained everything in detail and answered all our questions. We are very satisfied and look forward to continued service with CPI.
The technician Matthew was as good as it gets! He knew what to do, could explain exactly the problem as well as how to fix! He also told us what to to do for future. Super nice and knew what he was doing!!!!! Hope CPI appreciates him….he …
Craig-5528, he was on time for appointment, very professional and he knew his job. He was patient with my husband and I because we are not computer savvy. He help us get set up on our phones , all security was working perfectly and he appeared to love his job. I will strongly recommend CPI security.
I’ve been unhappy with the functionality of the app since it unexpectedly changed recently, without any prior notice or adjustments made on my end. When I signed up for the service, the rep described how it worked, and that’s what I agreed …
I purchased a home with a CPI security system already installed. I called the number from a business card of one of the employees who works at this location and said to him that I didn’t want to have a CPI security system installed. He …
The support team did not resolve anything. I’m still stuck paying for a service i no longer need. You need to change your contract. Because if I’m no longer in need of surveillance than I and others shouldn’t have to keep paying. Especially …
Johnathan was the best tech I’ve ever had from CPI. He was early, called ahead, quick to fix issue, and super friendly! Tech #6078
CPI has always been pleasant to work with. Mike Speller came out to do our transfer of service to a new home. He did an amazing job installing the products and explaining the functionality of each! He was very professional and new exactly what he was doing!
Our Agent Eric Smith provides phenomenal services. Breaks everything down simply, and explains it fully regardless of security system experience. I felt as if I was part of the CPI family when initiating my home security system. He …
I purchased a CPI system about 6 months ago. Paid for my equipment up front which was over $1000. I pay my bill (automatic draft) every month. Ever since I received the service, the front door bell camera and back yard camera …
Great experience with CPI! Easy installation and our technician Caleb was wonderful.
Lorve was a great technician. He was very knowledgeable and replaced our doorbell.
Original Review:
CPI InTouch? More like CPI Out-of-Touch… …
Bart was amazing! Very professional, efficient, friendly, cleaned up and thoroughly walked us through everything! Thank you.
My installer was Bart and he was great. He was personable and explained everything to a non tech person.
Our service provider, James Fitzpatrick, was very professional, friendly, and efficient. We are happy to refer CPI to our friends.
Bart did an amazing job and showed us exactly how to use our system. He’s very user friendly and easy going!
Juan Aranzazu was the technician that came to our home. He was so nice and professional. He knew exactly what he was doing and kept me informed. He is a very nice and clean cut young man. Thank you, Juan!
Both Terry & Jason were awesome to work with! Professional, punctual and very knowledgeable about the CPI and its products.
Bart did a great job! Professional, knowledgeable and very pleasant- I would specifically request him again for future needs.
Do your research 1st. I just got mine, they put in cameras and the alarm system. Half the cameras keep going offline. I tried calling them several times and get put on hold for hours. I don’t have time to wait and end up hanging up. I still …
Jason Biancoviso serviced our new panel and was very professional and knowledgeable. Hopefully our issues will be fixed properly now. Thank you Jason!
James the installer was incredible. He has an excellent work ethic . There were numerous obstacles and his patience is very appreciated. Thank you James
My experience with CPI has been absolutely awesome. Professional, knowledgeable and very helpful from the customer service representative to the installer.
We had a complete system installed in our home by CPI’s Tech nician Bart. H e was very professional, on-time for the job, good mannerisms and a very intelligent person, very pleasant to work with and it was an absolute pleasure to have him in our home.
If 10⭐s were an option for our installation technician, Bart, I wouldn’t hesitate to give it! A great program transition from our former to newest home was seamless!
Lorve was courteous and interactions with him were pleasant. He was professional and he quickly fixed the problem we were having. He checked over our system and added a few items we needed.
Lorve was very prompt and explained the best protection for my home. He was not pushy and neat and clean. Highly recommend CPI.
Brandon was knowledgeable and efficient. Techs like Brandon will positively influence my decision regarding signing up again once my contract ends.
Johnathan Robinson has been the best technician to come to our house by far. He was on time and very professional and helpful. Thank you Johnathan
My father just passed away. The system was in his name and he was making monthly payments. They called and threatened my mother with putting a lien on her house unless she paid for the security system in full. They are an unethical company …
Tevin in tech support was great. Had an issue with my bill and he helped me out and even let me know of a couple faults my system was showing so I could get them fixed.
Brandon todd was the best cpi employee i have ever had he was super nice his work was fast and right. He deserves a raise. I give him a million stars. Amazing person
Caleb was incredible to work with. Excellent install and took care to make sure we understood the details of our system.
Please Thank you Caleb!
The technician Travis Webb knew exactly what the problem was with my doorbell camera. He had it fixed in less than a few minutes. For any problems in the future I would love to have him as the technician.
Bart was very detailed and patient while answering my questions (while I worked also). His recommendations for more/less services and or equipment was valid. I’ve been a customer since 2006 and very pleased with response time and service.
We needed to upgrade our panel
We discussed our current vs future needs. Not happy that someone who has been a loyal customer for 22+ yrs can t get as good a deal as a new customer.
Travis Webb was not only one of the most personable engineers I have had visit my facility but had demonstrated multiple times how very learned he is in both installing and servicing Security Systems. 10/10 Stars, somebody make this guy a manager.
Lorve was very professional , helpful and patient with making sure I understood the system and how to use it. I would recommend him to anyone. He is an excellent representative for your company and he is very knowledgeable.
Sonja Phillips was great. She listened to our concerns and made sure everything was taken care of. Michael Dechalus did a great job installing our equipment. He did great work in a timely manner.
Johnathan Robinson #6048 came to our home to set up our security system. He was on time, extremely helpful and informative. He did a thorough job at setting up our system and answered all of our questions. Thank you Johnathan!
Matthew was excellent, efficient, knowledgeable and solutions oriented. I appreciated him quickly resolving our issue and providing me information to understand the issue as well as resolution. He is Very friendly and professional as well!
Noah Rogers was awesome! He was very professional, quick, showed me everything I needed, answered all my questions and was overall very helpful. 10/10 would recommend Noah and CPI. Thank you Noah!!
CPI was prompt in sending me the battery and video on how to install it, however they sent me the wrong battery. The lady I talked to apparently didn’t understand what kind I needed. I thus went to Batteries + Bulbs to purchase a 3V Lithium …
Service call today from CPI technician Craig was excellent. He answered every opened question that we had, and was very thorough explaining as well as fixing and adjusting everything that was needed.
Lorve was very helpful and knowledgeable for my CPI security system install/update. He quickly setup the system and added some necessities I wanted. Highly recommend!
CPI had been the WORST decision I’ve ever made. We have had non stop issues since we first got it. I’m constantly calling about it not working and more and after the run around they said they’ll cancel my service BUT they want me to …
Lorne was efficient and answered all my questions. He was here to replace my console battery and I am now ready to upgrade my external locks and doorbell camera. Great representative for CPI.
Devon was the CPI installer for our new system – he was on time, very clear with how he handled everything and was friendly and professional. He is an asset to the team and did a good job with another young man in training.
Don’t deal with them. I spoke with Martha and it was an awful experience. If you are looking for alarm service, go elsewhere. Update – since CPI replied false information, their support team made racist remarks and basically said they …
We had Caleb Alison for our installer. He was so understanding of our situation with the flooding we had the night before. Our minds were all over the place. He answered all of our questions and gave honest answers and recommendations. We would love to see him again if we ever need anything done.
James Whittle provided excellent customer service and was very knowledgeable. I feel safe and comfortable with my new security system and so glad I made the decision to switch companies.
Didn’t even want to give one star! Received a call saying they couldn’t come and install a camera at 2:04pm when they were supposed to be here between 11 am and 5 pm today! Never was told the reason why they cancelled. Made the …
We needed a new system backup battery and needed one of our motion detectors checked out. Jonathon came…and replaced the battery and checked out the motion detector. Very pleasant, very efficient!! Another positive experience with CPI for us!
I have had CPI since 2003. And before I switched over the system to run off of Mobile Towers/WiFi I encountered no problems. After doing so in Dec 2020 I had a theft and I called CPI to report it. I checked up with CPI about the number …
10 out of 10 customer service, I recommend CPI to friends and family already. I’ve had zero issues, and they hire quality workers. Our warranty company left our garage door cpi system on the ground after a door-track repair so I called CPI …
Called on a Saturday for technical support. CSR was able to answer all questions and remedy all issues she could. Scheduled a technician to come out for an equipment malfunction. Tech (Justin) arrived on time and was very knowledgeable. …
I received excellent customer service from Bart. He is very knowledgeable about installation of Home Security systems. He was pleasant and he made sure I was comfortable with everything before he left. …
Had an EXCELLENT 👌 experience with James Whitlle. Not only was he prompt and on time but he also was very detail oriented. He made sure that everything was done correctly and cleanly the first time and even took it upon himself to explain …
We had Jason Biancoviso come to help us get our cameras back in line and he was right on time, so pleasant, helpful, kind, and knowledgeable. So very patient and went the extra mile helping with another devise we had some challenges with …
CPI have one of the worst customer service. I have been trying to get my service reinstated but am still with out a security service owing to back customer service. Read on for details. …
Matthew listened carefully to our concerns and offered several solutions for our consideration. He was polite and professional. And because he didn’t have the right part, he took an extra effort to go back to the warehouse and installed the fixture when we were available the same day.
Nice job!
After having CPI security for over 15 years, the company would not let us out of our contract after moving to a new home that had only one option for a different security service. Just because I had an opportunity to upgrade my equipment …
Michael (Tech 6055) did a great job. Replaced three old cameras with new ones in different positions and added the doorbell camera as well. Was at the house for hours and was professional and helpful. Always appreciate a job well done, thank you!
I could not disarm our alarm this morning. Called the support Number only to find out they do not have 24 hour customer support of any kind. You can only reach them during business hours if you have a problem. We could not open our doors …
Security consultant failed to re-schedule my intial appointment.
Automatic text message system failed to re-schedule my appointment twice. …
Johnathan Robinson set up our new system and was very kind, professional and efficient. He listened to my needs and made appropriate recommendations based on his expertise. I appreciated his attention to detail and professionalism!
Incredibly over priced for the equipment and service you receive. Biggest regret of my move to a new home so far was signing the contract for their security service. You can easily manage your own system for a fraction of the cost. …
Micah fixed the front door lock issues, changed out our batteries and replaced the glass break sensor. He worked quickly, was super pleasant and very professional. I highly recommend him for your home security needs.
Very impressed with the service. He was on time, took the time to walk through what was being installed and how to use the new system. We have been CPI customers for almost 15 years and plan to be life long customers. Thanks!
I’m surprised they are still in business, since there are less expensive options for the same level of service. CPI is too expensive for the level of service they actually provide. Most calls to customer support because of equipment issues …
David Aranzazu was great!! He was very polite and professional. He went out of his way to make sure everything was working correctly and that we were satisfied before he left. I would ask for him again if we need service.
CPI billing is the the worst!
They over billed me $1k+on the installation of security system.Took them 6 months to correct will multiply calls and emails from me. Then CPI double billed me …
Devon was our install tech, and he was very informative, extremely nice and helpful for all of our questions! He had a tech in training with him, and he seemed to be great also. So far we very pleased with our system and would recommend to anyone!
CPI Technician Craig 5528 came to reinstall, replace and update our system. Craig was excellent, he provided great quality and professional service. He’s professional, curiosity and very kind. Thank you Craig for your excellent service.
Not reliable company. The Technicians are not experienced. Service is very bad. So far they didn’t show up for 3rd time as per the schedule. I have received the email from supervisor, and they promised me that it would be fixed immediately. …
We have been with CPI for almost 7 years and I have to take a moment to give a huge SHOUT OUT to Juan Aranzazu for such an exceptional experience today. Juan installed our new updated 360 cameras and thermostats; he was so professional, …
I’m currently on hold with CPI. I spent over two hours trying to reach someone there to cancel my account since I’m going with another company. After two hours I spoke with someone who tried many ways to keep my account alive, then she told …
Justin was incredibly knowledgeable of the system. His was professional and did an excellent job installing the panel/alarm system. He was very patient as he trained us to access the features necessary for our plan. Thanks Justin for a job well done.
Brandon was excellent! He came out for one problem that I thought I had with my system (turns out it was an issue with my builder’s smoke detector and not my CPI system) and not only got to the root cause of that but also found a couple …
As a long time customer of CPI I can say when everything was fine, I was a very happy customer but try to get help from “Central Station” and GOOD LUCK. We cancelled our service with CPI mostly because our equipment kept going off for low …
I am so happy with the gentleman that came to my home today..Enoch 5437.. He was the first technician in 6years that I was satisfied with. He was on time answered all my questions were I was satisfied with the answers. He installed fast …
We have had CPI for years and the service has been outstanding. John Morris just installed equipment upgrades for our home and he did a wonderful job. He was professional and courteous.
Bart was fantastic! There were some obstacles we had to get around and he figured out the best solution to meet my needs. The whole thing was a great experience. Very professional and thorough! Would highly recommend Bart and his team!
I worked with Devon and Christian today and they were fantastic! They were professional and courteous and took the time to explain the updates they made and how it tied back to the app. It was a phenomenal experience which is why we’re so loyal to CPI! Devon and Christian were great representatives of the company! Yay CPI!
Lorve, our CPI security technician, was responsive, professional and efficient! He showed up on time, fixed the issue quickly and checked to make sure we didn’t need help with any other issues before leaving. …
Bart was great! He was great! He went over the whole security system in detail, answered all of our questions and offered added security that didn’t break the bank. Not only is he professional but very personable. We’ve only had the security system for 4 days but so far everything has been smooth sailing 👍🏽😁 …
I would like to commend Travis Webb with CPI SECURITY. He did an excellent job installing our alarm system. He is knowledgeable, timely, committed, dedicated, and determined to take care of his customers. He is a great asset with CPI …
I am very thankful to CPI for having Mr. Henry David on your staff! Mr David is a consummate professional with Divine patience and listening skills! I am a Senior Citizen that lacks technological know-how, However; Mr. David adjusted his …
Hello. My technician person was amazing he scoped out the situations and provide me with resolutions. He was the 4 person that was sent out with the same issues but was the only one who was able to complete the insulation with no issues. …
Great experience with CPI from my initial call in to just ask some questions , to my install less than 48 hours later. Craig was super professional , on time , helpful and just helped us feel at ease with our new security system. I can already tell that CPI is going to be a huge improvement over our last company. Thank you !
My technician Craig went above and beyond to meet all of our needs. I called in for a service issue and he not only addressed everything but also found some other issues with my cameras and replaced them with no questions. He was fast and very professional and down to earth. I hope he receives some recognition from this review!
I thought I was protecting my home with this system. All was great until the installer showed up! Prices increased, couldn’t install the door bell. When I calculated the cost for the length of the contract it was over $5000. I’m trying an …
We have had the absolute worst experience with CPI. Spoke with a “supervisor” who was outright rude. She told us she couldn’t help, and she did not have a supervisor that day who was in (Friday evening) but one would call us on Monday. …
We were promised things the technician Fernando said he could not do. We were told he would set up the app on our smart TV. He said he doesn’t do that and it would cost us 400.00 more dollars. The he said we needed a working doorbell to …
This review is primarily for Brandon (Tech) that came to my home. The only star taken off is because it appears this review is for CPI security and not for the technicians. If it were for just Brandon then it would certainly be a 5 star …
Cameron was amazing! I’ve had a rocky start with CPI after being referred to the company for top notch around the clock security! I was then given the run around as far as actually getting the cameras I was paying for installed! I told …
The service tech that installed my CPI equipment at my new address did an awesome job! Bart arrived on time, was very thorough and explained to me all the different aspects of my system. During the time that he was at my home, I received …
Noah was awesome! Super knowledgeable and competent guy. He speaks from experience and with authority. He was very pleasant and efficient. I wish CPI had given me better communication about my appointment; it was scheduled for 8-10 AM, but …