We’ve been serving the New Haven County area with heating oil and more for over 90 years! We serve thousands of customers here in our local area. Our employees are local to you, and they like what they do! Most importantly, they know your neighborhood, and our customers—customers who love us, reward us with great feedback, and consistently give 4-5 stars on Facebook!
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4PM |
| Friday | 8AM to 4:30PM |
PO BOX 8668, New Haven, CT 06531
(Translated by Google) Good service
(Original)
Buen servicio
The staff at CRC Energy are always so helpful in answering all of my questions. I’m so glad they are there when I need them.
Great service!!
Professional, efficient, and friendly service.
I would like to show my appreciation for the services of the following three employees of CRC Energy. To Chuck the service manager, thanks for listening to my concerns regarding the recent maintenance service performed on my mother’s …
Excellent in home service.
I recently had one of best customer service experiences of my life with Brenda Gladney, an account specialist at CRC/HOP Energy. It was time to renew my annual contract, and I was uncertain about certain parts of the process, and how to …
Dean Bouchard serviced my furnace today. Excellent !!!!
Excellent service by the technicians excellent customer service on the phone highly recommend it
I’ve had the pleasure to have CRC Energy deliver my oil and maintain my furnace for the last nine years. They are easy to work with, always on time, and send the same technician, who is familiar with me and my furnace. -Thank you CRC!!!
Friendly tech Tony T, great service!
Our CRC technician was terrific. He was pleasant, competent and informative.
Tony T was fantastic in getting our system straightened out and up and running. Temp in the house had gotten down to 53 degrees and we were starting to get uncomfortable. Tony was upbeat, efficient, and spot on with his solution. …
Good Price and good service. Yearly Contract with capped pricing.
Rita was ABSOLUTELY amazing and helpful, would recommend highly! She was incredibly patient and relatable! This woman deserves a raise!! Thank you again Rita, my family and I really appreciate all your help!
-Gina
Veronica was VERY helpful~!!!
Prices of oil were not terrible, but seems the service contracts have gotten out of control~!
Very nice and knowledgeable about his job, fix the problem on my account .
Marie Collins was super helpful and friendly! Normally I loath making calls like these but she was so helpful to my request and really made me feel heard. Thanks Marie!
Excellent customer service
Tony T. provided excellent service for my furnace cleaning, arriving when scheduled, explaining the work, and finishing it in an appropriate time. My furnace has extra problems because of my humid basement and Tony addressed this properly …
Phone conversation was very helpful and efficient. My questions were answered and the issues resolved.
Spoke with Jessica Sanchez this afternoon about our oil burner not turning on. She was so sweet and understanding and immediately scheduled a service repairman for later today.
Anthony was very professional and efficient – got the work performed in a timely manner
Very polite and accomodating. Nice women on the phone; very professional.
The CT Refining representative John that I worked with to determine my budget plan was very helpful, friendly, and professional. Thanks again John!
Big Mike came out to our house again and was EXCELLENT – knowledgeable, professional, courteous and prompt !!! Take care Mike
Tony T was knowledgeable, careful and provided a temporary solution to our problem.
They have delivered my oil since 1992 and the service is outstanding. If there was a need for oil, they delivered within hours. We spend part of the year in Florida and depend on their oil deliveries to keep the house warm while we are gone. Never let us down!!
John was polite, patient and very helpful to resolve the information I was requesting
Delivery was in the right time, excellent service, easy to communicate and paying the bill. Thanks
Very friendly representative helped with a billing matter promptly and accurately.
I spoke with Veronica , and She was very nice with me , she explained very well everything that I have to know about my new contract . I recommend crc energy to my friends
Excellent service and very friendly professional. Many thanks!!
Aida was very polite and professional and answered my concerns in a very acceptable manner
Prompt service call. Anthony was very professional and completed our repair quickly. Very satisfied.
Anthony did a great job at servicing my furnace/oil tank. He was very thorough, explained what kind of maintenance should be done and was very informative on the condition of my furnace. On time, great service and friendly what more could you ask for?
Mr Delaine was very courteous and helpful today when he helped me pay my bill over the phone.
fantastic customer service…very helpful…takes the time to understand the issue and works with you for a solution
very nice customer service rep, always a pleasure calling the staff
The representative made it very easy to take care of scheduling an appointment for the annual cleaning and was a pleasure to do business with and was very professional,
Nice people ready to help you.
How refreshing
Very helpful, clear, and we got the job done quickly. Many thanks to Chris for her excellent help.
Anthony is wonderful, thorough and honest. We would recommend CRC.
I had a new oil line installed on 3/30/20. The technicians, Dean and Michael were amazing. Very knowledgeable, courtesy, cleaned up after themselves, and answered all my questions. I would recommend this company to all my family and friends.
Excellent customer service, no issues at all (billing, delivery dates, cancellations etc).
Setting up my annual tune up and was very pleased by the great service I received by Shwana appointment set up quickly and efficiently very very helpful and great phone etiquette
…I definitely have issues with the company but Anthony was amazing. He’s no nonsense and about doing the job correctly. I appreciate that.
Have been a customer for many years .Have had automatic delivery never a problem . Fuel tank pin hole leak patched and tank replacement , routine service contract visits with all checked out, no heat calls weekends, holidays, nights ,always prompt and efficient. May not be the least expensive but you get all that you pay fore and more
Tony serviced my oil burner today and was quite helpful. He suggested (rightly) that I am in need of a cleaning/seasonal service. He also advised that I should watch the oil tank which may need replacing sooner rather than later due to some rust accumulating at the bottom. I appreciated his comments and service.
Received excellent, knowledgeable service from Vanessa. Been very pleased with the company and service.
Tony T the tech knows his stuff. Went 3 days with no heat because of wrong diagnosis. Tony came and fixed it!!!!!
I have had the pleasure of dealing with this company thru many acquisitions. Always professional. Kind. Knowledgeable. Timely.
Thank you Dean Bouchard for your friendly efficient service today. We are much warmer ☀️
Always prompt and professional service.
I spoke with Brenda in the Customer Care Dept. today and she was very polite, knowledgeable & helpful – the same goes for the person I spoke with last year in that department. I could not ask for nicer people in Customer Care to deal with.
Excellent and courteous service once again. Very impressed with the young man who handled my payment.
Tech was great. He was here within an hour of me calling and got my furnace up and running in no time
Very polite person answers phone. Took my payment and reminded me of scheduling a cleaning.
Excellent service, Mike was very patient and considerate to our needs. He ensured that our air condition system was working properly. The unit had shut off yesterday and we waited until today because of a planned PMI. He addressed the issue utilizing his expertise to get the unit running again. Great job Mike.
I’ve been with CRC/HOP for over 25 years – they provide the best service! The technicians are very friendly and knowledgeable and explain everything as they go along. Tony T was excellent – he even took a dead bird out of the chimney for me!
Excellent service. Very pleasant young man who took my payment. Keep up the good work
Thank you John for your excellent customer service and for going the extra mile to try to get the answer to my question. You were pleasant, attentive to my problem and knowledgeable. It was a pleasure working with you. Thanks again!
My AC, which I have a contract for yearly cleaning and servicing was running but nothing was coming out of the vents. I thought …big problem! I called the office and they were able to get me an appointment with a technician the same day. …
We are very happy with the service CRC Energy has always provided even though it always seems to be evening when any issue occurs! Thank you to the technicians and the customer service agents who have met our needs for over twenty years.
Have contracted with this company for years on both homes. Customer Service from our experiences has been professional, friendly and excellent to work with. Service technicians have always been professional for repairs or routine annual cleaning’s.
From the moment you call in, the staff is very pleasantl and accommodating to your needs. Techs show up when promised and are very knowledgeable and professional.
The gentleman was extremely pleasant and helpful!
Tanya clearly explained my options when I called for AC service and made helpful suggestions for my oil delivery as well. Very professional.
Today, I spoke with Brianna regarding our upcoming oil delivery. She was extremely helpful and got us booked for delivery the next day! Thanks!
It was a pleasure speaking to Maria. Very polite and helpful. Thank you
Spoke with a rep from Essex. She was such a pleasure to talk with. Help me with a billing issue. She is an asset to your company.
Service technician was very professional. He was very informative. He explained each task in detail. Excellent job.
I’ve been with this company for 3 years, I needed service for my oil tank and you guys refused to help me. Very upsetting experience now I have to find another service to assist me. Now I’m out with no heat when a storm is beginning to form.
Today, I spoke with Maria. She was receptive and followed my request until it was complete. Thank you for being through and patient with my request, as this was my first time calling for assistance. Keep up the great customer service.
We have used quite a few local oil delivery companies for oil delivery and services. Overall, CRC comes at the top of the list. We have not had a delivery went wrong and services are all done professionally. Oil price is hit or miss but overall, our experience is positive.
I had the pleasure of dealing with Raquel Hamilton. She was a kind person to deal with. I was able with her help to expedite my issue nice n easy. Thank u Raquel 😃 …
Service was performed today. Excellent thorough service. The tech was very knowledgeable and Did a great job. Very happy.
My oil tank leaked and technicians came to transfer oil to drums and clean and seal the tank.They did a superb job knowledgeable and neat and clean
CRC customer service is amazing. It is easy to reach an agent, and they are very knowledgable when it comes to answering questions about services the company offers. They make is very convenient to arrange for an oil delivery.
I talked to Chris today regarding our annual cap on our oil price. I’ve been a customer of CT Refining/Hop Energy. They never let us down, have accurate bookkeeping, awesome service technicians and we can always talk to the “higher ups” …
Luna in customer service was great! Knew exactly what I needed and helped me out with my Cap pricing!
I called to question my billing because I am on a budget plan but my payment due was increasing for the last several months. I called and spoke to Luna. She said that in November, the computer often automatically increases the monthly …
At 8pm last night we discovered that our furnace had shut off, wouldn’t restart and we had no heat. I put in a call to CRC and within one hour a service tech arrived at our home. John was very pleasant, diagnosed the problem and with the …
We have used CRC for over 30 years, and have always been happy with the service (customer service and equipment service) they provide.
Came home from a week away at 12:15 am New Year’s Day. Called CRC at 12:25, got a call back at 12:30, and Mike, our technician, was at the house by 2 am (having driven an hour to get to us). Got the furnace going within minutes and scheduled a follow-up to replace a suspect part. Service can’t get much better than that.
Our service man John was very knowledgeable and helpful. It took two tries one for diagnostics and the other for service but all is well now just in time for bad weather. We are grateful for the help and courtesy you showed.
I was so disappointed with CRC today. I’ve been with them for many years and had my annual maintenance on furnace and hot water heater. The technician was very nice but when he was in his truck ready to leave I asked to see the air filter …
I called CRC to fix a problem I had but I couldn’t really speak to anyone due to my main language being Spanish until I was transferred to Ileana and she was extremely helpful, especially because she speaks Spanish so imagine how quickly …
I needed oil TODAY and my regular oil company couldn’t come out because they only come to my area on Monday Wednesday and fridays, even though I called them yesterday and they told me that I had enough oil for the night. so I called CRC and …