Credit Acceptance Corporation is an automobile services firm that provides dealers with unique financial and servicing solutions throughout the nation.
| Saturday | 9AM to 7PM |
| Sunday | Closed |
| Monday | 9AM to 8PM |
| Tuesday | 9AM to 8PM |
| Wednesday | 9AM to 8PM |
| Thursday | 9AM to 8PM |
| Friday | 9AM to 8PM |
25505 W 12 Mile Rd Ste 3000, Southfield, MI 48034
This company has been very forgiving and understanding of financial hardships in my life and have worked with me on many occasions… the one time I called in I had the worst experience ever with an African american male named Micheal.. …
1. over charged! 2. Been customer for over 3yrs now they don’t have a contact number & that’s a good reason to repo my car & slap a $300 fee on top of it!! They didn’t emasil me or send any mail correspondence. Let us help get you back your vehicle…. but 1st pay all theses unnecessary fees!!! Some way to treat valued customers
This company has the worst customer service. They need to train their representatives to be more respectful. I really wish I could do business with a different agency for this car because I truly dislike having to speak with any of them.
Would give 0 stars if i could. Most disrespectful people i have ever dealt with. Do not buy a car with them you will regret it. Paid 19,500.00 for my car and after thier financing it jumped up to 39,500.00. What a scam. Should be illegal. They pray on people.
I have been with them for 1 year now and i have to say they never bugged me until i was late once ( of course though) Since then i’ve been mailing my payments because of reasons. My problem is the fact that when anyone talks to me on the …
This company is trash DO NOT go through them to finance a car find somebody else. They don’t even deserve one star I beyond hate their company. No one can ever help you no one has the answers. They keep giving me the run around about my …
They approve anyone. Yes they have a high APR bc if you’re credit score is 500 or lower you’re obviously not paying for something so they’re giving you a chance at even getting a loan. Simple interest pay it off early. Quit screwing your …
Buyer BEWARE….Know The Law..After paying off one car naturally I returned to where I was familiar to buy my second. It seemed like everything was going the same way as it did the first time even with Credit Acceptance signing on as the …
Yes, if you need a car you can get one threw this places . Except they will charge you so must interest you could get a brand new car. If you got a problem then you got a problem because the customer service will jot help and act so …
For everyone that is saying that it is a “second chance” lender. First, these rinky-dink car dealers that says ” we finance everyone” or “everyone is approved”, chances are that they are using this lender. It is a guaranteed sale for the …
The staff has been great to me up until the last operator. She was so rude, especially in the middle of a pandemic, was asking questions like “well how do you pay _______?” How I pay anything isn’t her business & I told her twice she should …
Please Please Please never finance a car with them. I financed a 2016 Kia Sorento, the car itself had 42000 mileage and cost $17999 and their interest went up to $19000 plus my down payment of $5000 which brought me to $42000 . how is that possible? They scammer my credit score was 630 . Alert Alert Scam
This place has the worst customer service. For starters the very next day after due date they will call you harassing for payment. I told them do not call me inside the grace period so they removed my number from the acct as do not call …
Worst financing company ever. Yes they finance anyone with a job but their customer service should be regulated by anyone else at this point. It’s the worst! Their payment processor is Western Union which leaves consumers with they worst …
Never finance from here. This company is a microcosm of all that is ghetto unprofessional and ignorant. Their scam is as follows. You have bad credit they finance you a car from a B lot. The B lot cars are generally stolen/salvaged/reposed …
They are horrible they trash ghetto asf and it’s like they want you lose your car if you can’t please get refinance , don’t ever go through them! I literally paid my bill at 11:01 pm and got charged and harassed for a late fee because it was suppose to be in at 11. Never again! They will make you said f your credit I swear
Paid off the vehicle loan early on 5/27/20. Trying to obtain a release of lein as the vehicle is sold and no one at the number can help me. They just say it goes thru an audit that takes 30 days then it will be mailed. Ridiculous
This is the worst credit institution I know. I’ve been dead locked in a loan for 4 years and can’t even drive my vechile get it fixed then another thing. The customer service is so rude and disrespectful. Never have had a good experience with these guys the hand pick the people they will help.
I sign a contract with you guys for car. Which the car broke down the same day and I tried cancelling the contract and they say i couldn’t. Now I’m stuck with a car note which the car is not value that. I should have read the review …
Lying, thieving scumbag !! ABSOLUTELY AVOID THIS PLACE AT ALL COSTS. These people are liars and want nothing more than to screw you and your credit. Financed a vehichle from a local dealer who sent me through credit acceptance. Orginal …
Have never been late with car payment , in fact always early. Called to see if i can get a payment deferred, they said they dont do that.A unexpected bill came up. She said sorry , we’ll give you only until the 29th of the month when its always due on the 15th.She was very rude. Have paid on time for a year!!
Credit Acceptance is a finance company that basically helps people with bad credit, finance a car. Although the interest rate is high, they’re a good place to start rebuilding ur credit . When I’ve had problems paying they’ve always worked with me to get back on track. The people there have always been respectful and courteous to me.
This company is the worst, stay far away as they refuse to work with you, charge you over $500 on vehicles that aren’t even brand new. Because of them my credit and my husband’s credit has suffered.
Everybody beware of Credit Acceptance they deserve a zero we had some financial issues so we made payment arrangements with them the first time they gave us the wrong date they said make paymen before the end of the month and then they …
An overall terrible experience! I would not recommend Credit Acceptance to anyone! If you trying to purchase a vehicle DO NOT FINANCE THROUGH THIS COMPANY!
Credit Acceptance was one of the best experiences I have had. They took a chance with me when I needed a vehicle with horrible credit and it paid off for the both of us. Their customer service was excellent anytime I called in to speak with them. I would recommend them to a friend in need that also has bed credit looking for a vehicle.
If you can avoid this company they are trash. Don’t work with you at all. Call people are rude and will harass you more than ever. Please everyone stay far away from this company if you want a peaceful car loan experience. I would have gave them no stars but I can’t this company should be shut down!
These reviews are not helpful. First of all, Credit Acceptance finances at certified used dealerships, so if you go to “Lot B” and chose a car, it is of your own volition. Second, Credit Acceptance is a “second chance” finance company. …
Received loan with no issues but they don’t report accurately to credit agencies. My balance due on my credit report hasn’t changed in 3 months.
Ersall A Powell
Detroit, Mi
Probably the worst finance company there is. After purchasing a vehicle through them I had nothing but problems. They spelled my name wrong on the first set of documents with all the rest information that was correct. Then signing the …
I have contacted credit acceptance, and let them know I had a accident at work and lost my job and credit acceptance will not even work with me on a lower plan each month, they are coming to pick up the car and auction it. They said I still have to pay for the car and I won’t even have it 😑 …
Wish I could give zero stars. I had auto-pay on and they were not taking payments out even tho I had the money in my account 😒 don’t ever go through them. They are very rude when trying to speak with someone about these issues …
Michael Waverly doesn’t listen to any of my request. This guy is in my own little world and needs help. If your a top 100 company like you say you are, give me some medical assistance. Rude on the phone and only cares about himself.
If you’re smart enough to review who you’ll be financing through I hope you see this. DO NOT GO WITH THIS BANK UNLESS ITS ABSOLUTE MUST. THEY HAVE NO PER DIEM SO NO MATTER WHAT IF YOU PAYOFF EARLY OR NOT YOU MUST PAY ALL THE INTEREST. I’ve ended up paying over 20k over 3 years for a car that is worth 3k if I’m lucky.
Sure the intrest is high, we should have paid our bills on time and hand better credit. They definitely deserve 5 or more stars. I fell on hard times. Lost my job, couldn’t pay my phone bill or car payment. I didn’t communicate with them …
Funding is quick and easy. From a dealer point of view they are very flexible and accept clients that most other finance corporations will turn down. I notice that many of the complaints here stem from a dealer or customer experience that …
The absolute worst Financing institution I have ever had to deal with. Not one representative will let you get a single word in, when calling to inquire about your account. And if you ever need to set up payment arrangements, forget about …
Saw a car on the lot for 5,000 and change and thought not a bad deal even with financing fees bringing it up some. Well “some” was a lot more than I thought. A 10 year old car is not worth 15,000 the blame can be laid on me as well as the …
this is the worst company ever, they do not work with you,….i had a 2010 acadia gmc and was making payments for about 6-9mos without a problem but then i came up on some tough times and they was not trying to work with me, came repeatedly …
Worst company ever! Don’t ever finance through them! Even if your life depended on it!! After hurricane harvey they said the was not taking payment due to the hurricane. So any logical person would assume that means deferment. Not in this …
If I could givd credit acceptance a 0 star I would. They are absolutely terrible. They work with corrupt companies as well. I have been paying on my vehicle for almost 3 years, its about to be paid off in 4 months, over priced vehicle as it …
It should let you write a review without selecting a star. I had my car for literally 2 weeks before it broke down!!! Haven’t even got hard plates for this piece of trash car. I Let them Come get the car because it sat broke down in my …
Thankful I was able to get approved for a vehicle in a time of need. Don’t feel too ripped off. But heaven forbid you’re a day late on your payment. They called six times a day! Uncalled for. I’ve always been relatively on time. A few …
I have not had one issue with them. When I call, I am able to get all answers in a timely fashion. Of course, if you are late, like any bank, they are going to bug you for their money…hence, its a bank. However, they do give a grace …
They are the wrost company to finance with I never will and a million years deal with them! I repeat don’t get a car loan with them they will rip you off!!!!
If i could give negative stars i would. Do not let any dealership con you into financing with this crooked company. The customer service is the most terrible service I have ever encountered. This is no exaggeration. DO NOT FINANCE USING THIS CORRUPT COMPANY.
I bought a used car from a local dealership that used Credit Acceptance as a their loan financial buisness. They’ve seriously been nothing but helpful with me. So many times due to a job change or one time even the weather prevented me from …
My God, hindsight is 20/20. I would have never gone with this company if I wasn’t in a desperate situation at the time. The customer service is horrible. Every time I speak with a representative, they have the nastiest disposition. My last …
I was sold a lemon used car and financed by credit acceptance. When I say lemon… I went to the used car lot at Suburban Ford on Van Dyke in Sterling Heights and the Ford Taurus I had was trash. The engine light came on 6 DAYS after I got …
Please do not use this company to finance ANYTHING they are crooks and the customer service staff are rude and unprofessional. I was less than a month late on my payments but i was making regular weekly payments to get caught up. They came …
Everyone is complaining about this, that and the other thing…… Here’s what you fail to realize: they are a high-risk lender. They will approve you when most others won’t, albeit at a higher rate. If you want lower interest, refinance. …
I did not know anything about this company prior to buying an old 2000 Isuzu Trooper with over 100k miles. I am handicapped and needed a high profile vehicle to be able to sit upright without pain. I paid off my loan approximately 2 years …
I would advise anyone NOT to use Credit Acceptance, they hire staff that do not post your payments on time, and report your payments late, then set you up for repo just when you’re about to finish paying for the car. Please read !the ways Credit Acceptance treat their customers. Also very, poor customer service.
First off… I am not affiliated with Credit Acceptance or a Car Dealership in any way… I financed a car in December of 2014 with a less than ideal credit score. I want to address my experience as well as many of the reviews displayed …
Got a car with my ex I am the purchaser but he has all the rights to the car I haven’t been able to drive it and he has been driving around not making a payment in the year-and-a-half they won’t take me off the lease they won’t repo the car and now my credit is in the trash because of someone else’s choices
I got a suv through this dealer with credit acceptance from the start the car was garbage I had that lemon for almost a year it stayed in the shop more than on the road I got the lemon from three brothers auto in Detroit Michigan on east 8 …
I give this company 00 star!! Not only did they have my sister paying $20,000 on a $ 10,000 auto, which by the way needed 2 be serviced twice in the first month but now that she has died refused 2 take the car back. It is sitting in my parents backyard not running 4 over 4 months!!We should start charging them storage fees!!!
. Well you may pay a little more but if your behind or are affected by the Covid situation or even are just a little short … As long as you call them and tell them the situation BEFORE you default they will work with you..Even the auto …
This company is the worst company I have known , their interest rate is way to high , they have the worst service on earth. I wish I never took a loan out with them . PLEASE DO NOT GET INVOLVED WITH THIS COMPANY. They will leave you in debt …
Very bad company
Lack of transparency
They goal is to make you poorer …
Customer Service is terrible. The company made an error on my credit report so I called to discuss and the representative talked over me the entire time, and cut me off everytime I had a question concerning the process to get it fixed. …
I have mixed feelings about Credit Acceptance, they did give me a loan for my car when no one else would and I really appreciate that. I was late at times and just as stated before THEY ARE A BANK of course when you are late they’re going …
Idiots called the day before my payment was due every month threatening to repo my truck, finally got tired of it. After making payments on it for a year after I lost my job I tried making payment arrangements as it was the first payment …
They obviously don’t share notes in this company. I bought a truck 4ft shortbed and found out after a girl hit me the bed was rusted and needed to be replaced. Insurance sent the $$ to credit acceptance who gave me 3 minths to fix it and …
I financed a car with them august 2015, 3 year loan, very high interest-rate. Well in august 2016 I was in a serious car accident, totaled the car. Owed $6,000, car was only worth $2,000. Insurance covered that and gap covered everything …
Worst company to ever finance a car through they sick
I really had no contact with them until pay off. Called got my amount and shut auto pay off. Pretty simple got my title in maybe 3 weeks. They gave me a loan when my credit was in the toilet. The interest was high, but I didn’t have a …
This place is nothing but a scam and thiefs. I paid my payments on time and then they said I was behind. So I called them and worked out a deal. So I when I paid my Beal payment the rep said congratulations and about my car. So I stopped …
Yes this company is in a bad area when it comes to interest rates, especially when someone credit is low, all companies jack up interest. What we have to do is cash and carry when it comes to buying a car, stop spending our $ on waisteful …
The absolute worst company ever!!!!! The most rudest ghetto individuals I have ever dealt with. Loan sharks with a bat over the telephone basically. Information changes depending on the agent you speak with. I’m convinced they Are trained …
The worst company EVER.! Employees here do not know how to be professional and talk to their customers with respect. I have never been with a company that ask you how do you pay your bills at home? Or you can’t ask a family member to borrow …
IF WE ALL COULD GIVE NO STARS, I’M SURE WE WOULD!!!!!Do not give your business to this company. This company’s incompetence is incredibly insane. They authorized a payment off of my mother’s and I credit cards towards an account that isn’t …
Honestly think twice before accepting a financial offer with them.
I received a payoff quote for the same day, I told her I was ready to pay off and then she gave me the pay off… which was 400 over. She said I would be issued …
So I very rarely leave reviews but in the case of credit acceptance I will make an exception. First of all their customer service is buy far the worst customer service I have ever had. Their employees are rude and under qualified to answer …
I purchased a 2015 Malibu I have had no problem with this company other than not reporting my extra payment that i make. If you don”t pay your loan than you deserve what you get!, their a bank every bank expect you to pay your bills on time .
Although they allow you credit..they go through extreme measures to collect from you. Hardship isn’t valid with these people. They’re actually going to your residence placing computer written notes on your vehicle for 1 late payment. So …
Do not use this predatory lender ever!!!! They put a disabled device on your car, charge exorbitant fees, charge you to make on line payments. Charge you to pay your loan off early, worst lender out there. Keep driving your hoopdie.
I have my car payment on auto pay and magically my car hasn’t been pair for the past 4 months and they just repoed my car. Now I have no way of going to work and now I have to spend my Christmas money getting my car. On top of that i paid …
I don’t know the experiences others have had with Credit Acceptance, but I have never had a negative issue. Every rep that I have ever spoken with has been friendly and helpful. I’ve never encountered anyone rude or “ghetto.” …
They get a no star review from me. Customer service is extremely rude, they do not keep proper notation in account file, they do not relay proper information when asked. Agent “shannon” was rude, disrespectful and over talked me the whole …
YES THESE PPL ARE A RIP OFF 2011 Malibu 20 thousand dollars. what i owe on this car. Yeah if they thank so. lol now this is funny…..
I’m really hoping tobupdate this rating in the future but time will tell. My fiance purchased a vehicle january 18th. His credit sucks so yea he was paying 24000 for a car worth 9000. We understood completly until 2 weeks after he was in an …
I have a 2010 camaro and they just added 10,000$ so the total price of this car is 32689$ they this place is a joke Definitely recommend refinancing, or trade it in never again.
This is my update I got a 2012 Ford focus from them and I have come to the realization that I have been finessed tremendously from the time I sat my behind down in the seat at the dealership I became late I have done a lot of research on …
Worst car loan company I have ever been with. I’ve been trying to pay off my car for 3 years now and I’ve been paying over $300 a month and my payment has not gone down whatsoever. They’re ghetto and they don’t care about you.
if I could give a zero star i would. TERRIBLE customer service, rude, pushy and don’t know their job nor what the company allows. Interest rates are enormous; my 12k car with 3500 down cost 21k. Made arrangements for maternity leave – …
I have not had any issues dealing with credit acceptance. Interest was a little high due to bad credit at the time. Paid car off early without any issues or penalties. Hopefully they will give me a better interest rate in the future.
This company deserves 0 stars. When I orginially bought my vehicle i was lied to and told that i would be able to refinance it with lower interest rate through credit acceptance when i get my credit score a little higher. credit acceptance …
Worked great! Got the loan for a jeep. Paid half off before and paid the rest of it off in 2 weeks. I dont think they charged any intrest because the payment wasn’t due until the next month. I didnt like paying a fee to make an early payment each time the maximum payment it $2,500 so I had to make 2. Thats where they get you lol.
Do not finance through this bank. I bought a used 2008 Honda Civic at a used car dealership. Original price tag was $9,000 the bank put interest on it which doubled the price and I ended up paying close to $400 a month for the car payment a …
I have a loan through them, and unfortunately had a run in with a deer that caused enough damage my insurance company totaled the car. I called CA and the woman I talked to CONFIRMED the gap coverage would cover the remainder of the loan …
POSSIBLY THE WORST CAR FINANCE COMPANY IN BUSINESS:
This company exist only to prey on the uniformed and economically deprived. There mere existence is to keep the auto industry with a revolving door of used …
*I DO NOT WORK FOR CREDIT ACCEPTANCE. THEY ARE NOT PAYING ME FOR THIS REVIEW. I AM A REAL CUSTOMER (FORMER). Let me say this. Alot of you guys left a 1 star because the customer service representatives didn’t believe your lie. Yes they are …
I bought a truck from this horrible place over charged on interest. payments were always on time .They showed me late . payed off truck still waiting for release letter .At what point does the government step in and close these scammers …
Financed a vehicle 4 years ago with them. Went for shortest terms possible,48 months. I’ve never been late on a payment in 4 years. I recently was involved in a rear end accident,hit and run. I am now on short term disability because of my …
If it was zero stars… they wouldnt even get that. I used to drop my payment off at the dtop box but somebody on the inside took one of my payments and cashed it. Nobody ever helped to get it traced. They double charged for the car so I …
THIS COMPANY IS A JOKE. My husband has made every single payment on his car, but he has been getting notifications that he’s had like 13 MISSED PAYMENTS on his credit score. He was a couple days late with his most recent payment (due to …
These people gave me my car loan. I have had issues making some payments due to having 2 weddings almost back to back, moving, and switching jobs, but honestly I have to say, that they have worked with me every step of the way. Only once …
They don’t offer no help with payments. They helped me with covid but then expected all back payment after the two months of agreement of first $50 then $100 on may 1st . I payed both agreed and then payed the remaining on the 5th of may to …
They get one star just to be able to review. Whatever you do do not do buisness with them. Run and don’t look back. Look at other reviews. No I’m not behind this is just the worst company ever we should not allow companies like this to exist. Horrible rude high interest.
Finance a car February 2018 using credit acceptance due to my credit. July 2018 I was in a accident, insurance totaled my vehicle out. Now after dealing with my insurance company and they bs, i have to deal with credit acceptance. November …
I paid off my car almost 2 weeks before my first payment and myself and the credit union I refinanced through called them on multiple separate occasions to close the credit acceptance account and disable automatic payments. Well 2 weeks …
Credit Acceptance IN MY OPINION works with many used carlots (B-lots) in credit @ car scams. my gut instinct tells me. How many b lots change names over @ over again representing another buisness name with credit acceptance given to the …
This is the most unprofessional auto loan place I’ve ever seen. According to them, they “don’t have to send a bill”. They don’t send emails or calls regarding accounts. My husband never had a problem with them until recently when his car is …
This company stole my car, I never dealt with this company before, and paid cash for my car, but some previous owner had some kind of warranty and didn’t cancel it, they decided to steal my car because they thought they were still on the …
Very frustrated with these people! I have been paying on my vehicle since January 2016. I fell on hard times and the car was reposed for barely 2 weeks. I got the car back and was not told that the car was no longer in my name, which meant …
This is a shady company. I don’t have an account with them, but some jerk made a payment with my stolen debit card information and the company won’t stop the pending transaction. Said there is no way to stop anything without an account …
Read the fine print. I owe them $1100, but I am paying interest on 2,600 because that is what I would owe if I didn’t pay ahead. The contract says I “may” be eligible for a refund at the end. Customer service supervisor tried to talk at …
I PERSONALLY haven’t had any problems with them. I pay my bill and when I’m late they call..like any other company you’d owe money to would do. It helped build my credit a lot since I always pay on time and I’m two payments away from owning …
I truly can’t even begin to explain how poor and borderline criminal this operation is. I took out a 17 thousand dollar loan for a car through credit acceptance. 6 months into the payment, I gave credit acceptance corp a call to see how the …
Pray on people who don’t understand credit. Utilizes the dealer to over pay for vehicles where the loan ends up triple the vehicles value. They don’t allow you to pay towards principle. This means you can’t pay down the car for the ability …
Look, do not get mad at a company that is giving you the chance to buy a car. Will it be a 14% or 20%? yes sir!! But don’t blame them, blame your self for having bad credit. Thank them for approving you guy’s
They deserve a negative negative negative 0 that’s how terrible there services is the representatives are disrespectful unconcerned and has no customer service knowledge…as …
These people will ruin your life!!!! They care nothing about working with you. Had a co signer that was driving the car not make the payments and they won’t let me sell it without his permission! Then when you call them they have no idea what they are talking about! I hope this place gets shut down!!!!
To Say the least..
Made my payment and got stolen from in their company. An employee processed my money order by cashing it and then posted 200.00 to my account and stole the rest.
Like wth
This company took a chance on me even after a prior repo’d car on my credit report. Even after I lost my house to the bank. They took a chance and I have been on time and paying for three years now. I will admit, if you sent the check or …
I financed a car for $8,800 and they tack the interest on outright, so it brought it up to $12,061. It is March and I have paid $520 per month since June of 2020. All those payments go mostly to the interest – they have put maybe $50 a …
If you have a choice DON’T GO THROUGH THEM!! Unless you like being treated HORRIBLY! They’ve put me on hold for over 20 mins a few times.. they’re VERY rude! Good luck having them keeping a pay off amount because THEY WILL change it on you …
Credit Acceptance has been amazing with me since my purchase earlier this year. I lost my job for a couple of months and I still applied payments when I could and they worked with me the entire time to get back on track and keep my vehicle …
Awful there is nothing else to be said other than don’t use them and if you are be careful! I have been paying on my car for 3 years and came to find out they havent reported any of it twards my credit and I am unable to trade in my car or …
The worst company to ever go through. A representative told me herself, they have the highest/charge the most interest rate out of any loan company. I did a voluntary repossession, since I wasn’t working and expecting a baby. (Couldn’t …
Have a 2017 Nissan Versa and my car really doesn’t cost that much and they raised it high in the 20,000 I’m suppose to been paid my car off had my for for at least 4 years now . They’re cars are over way too much . trying to refinance or trade my car in
I have been with CA for over 2 years and they are professional. Yes, the interest rate is high but my credit score was low and THEY gave me a chance. (You cannot blame high interest rates on others – you need to look at your own track …
I am currently looking for people who got ripped off by them and the BS lawyer group they use to Garnish wages of Hard working people. I am planning on filing criminal charges against both and filing a law suit against both. After using …
I went bankrupt in 2012. Soon after I needed a vehicle. I was in a very bad financial position. My credit was 540 only because I paid on secured credit cards. Suburban Ford called five different finance lenders and I was told no. Then …
Your company financed me a car that was a lemon that I had to continually repair every week since I got it and refused to help me.
5yrs ago this company gave us a loan when we’re really needed it, the interest was high but we were able to get a vehicle, even if their coustomer service was questionable. Now two years after the loan is paid in full and we have sold the …
Hello, I work at a salvage yard where we process wrecked vehicles. My main job is to have liens released from vehicles that have been paid for. I called this place today and spoke to Danny, he was very rude and was the only lie holder that …
These people are the worst. After paying my car off I will NEVER finance another car through them. They are bullies and don’t know how to speak to their customers. If you’re a day late they call your phone back to back the day after your …
It should be NO stars given if you ask me. This company is one of the worst companies I have ever dealth with. Always make my $524 car note, yes you read correctly. Bought a car, dealer price was 13,000 and once I got paperwork from credit …
On my credit report it says my car is in repossession. Strange because it’s sitting in my driveway. …
0 stars! They raised the payment to over 700$ after it was repoed. They failed to disclose that before The full payment was made to get it back. After We tried to get the payment back and just let them keep the 2014 Mazda they refused. …
If you are approved for a loan through them R.U.N. ! Do not take it and finance with another company. It’s not worth the hustle and high interest rate. These side lot car dealerships will try to stick you with them because they charge such high rates even when you can get approved with a better company.
I can’t wait to pay my car off and be done. My car itself is not worth nearly the amount that I am paying. The 16th my bill was due. Couldn’t pay til my money deposited on the 17th. They called me about 5 times before 3pm. I also wanted to …
Didn’t even finance with them an error on dealer. I have contacted them and dealer. Should be a simple sorry for the mistake we will cancel/remove. Let’s see what happens. …
Only one star from me. I put 10,000 dollars down on a 2014 Honda and I will still be paying car notes for the next 6 years . I have low credit so I had to take what I can get. They grant you an extention on your payment if you have a low …
I would tell everyone not to go with this company at all. I bought a nice truck 5 months ago and used this company to finance the truck. 3 months ago i was diagnosed with a cancerous tumor in my left lung and have been out of work for time …
I would not even give this company one star but unfortunately you have to in order to write a review. This is the absolute worst loan company You could ever choose. When they talk to you on the phone they act like they don’t want to talk …
I purchased a car and made on time payment for 3 years before I finally thought I had fallen behind. I called them to find out how much was past due and they said nothing, the account was up to date. The next thing I knew the car was …
This company pulled me out of bind. Only 500 to.put down and I got a great truck. Which has been paid off for 2 years know. My credit started growing right away. Know I never missed a payment and that really helped my credit. Thanks for that opportunity when I needed it. God sent at that time in my life.
Never ever finance through these idiots. Not only is their interest crazy high, but i decided to sell my vehicle, paid the payoff amount off, takes 21-30 days for me to get my title and lien release documents…WTF, so here i am waiting and …
This is the worst auto loan place I have ever had a loan threw. I traded the car in and didn’t cancel the car warranty when I traded the car in my bad. So when I found out that I didn’t cancel it asked how much I owed it was over $900 …
Called in to notify my payment would be late and was advised it was fine … 2 days before I could pay it you repo my car and charge me $300 more and I am missing work. Your guys are terrible …
I’ve been financing through them for little over 1 year now, and I can smell the refinancing coming. Their interest rates are extremely high, but with less than stellar credit I knew what I was signing up for so hey, that’s fine. The thing …
If i could give negative stars i would. Is company is nothing but a scam. I have good credit but they gave me a lan with 23% interest they charging me 9000 in interest and the car is only worth 5000 right now. Im paying way to much and I …
If I could have rated this company lower I would have! If it’s between you getting an auto loan through this company or not getting a car…BUY A BUS PASS! They are not helpful nor are they understanding. I tried to change my autopay date …
Wish I could give negative stars… Where do I begin with this review. They will answer the phone like they care, saying they note your account; but they don’t. Then your car gets REPO’d, you pay the $600-$800 to get your car back, on top …
I purchased a vehicle in August, put $4,000.00 down on a car that was $11,000.00. Filed bankruptcy two months after purchasing the vehicle, but didn’t add the vehicle to the bankruptcy. They decided that I was high risk and took the …
I wish I could give them zero stars…
Don’t do it, if you can’t get approved by another Financial institution just buy you car outright or fix your credit and save. I hate that I didn’t do my research about this company and their employees are the worst.
I only been with them a few months and I hate it 100% from the APR% which mines is 22.8% my vehicle went from 10,817 and some change to nearly 20,000 not even including my down payment you cant modify payment date to make sure payments are …
Total robbery. Got a truck from a dealership using Credit Acceptance, paid EVERY payment, and they repossessed the truck saying we weren’t making payment on a 2013 Chevrolet Silverado, but making payments on a 2016 Dodge Ram 1500 that we …
I absolutely HATE this company. I purchased a 2013 Dodge Grand Caravan in February of last year. The transmission went out in May last year. I couldn’t afford to get it fixed until August. However I fell behind on my car note trying to get …
TERRIBLE and unethical, shady company. They are being sued by multiple states and multiple people for very good reason. Their office in Southfield is full of rude, incompetent employees who have no managerial skills, and are hired to …
They lied about the amount i owed. I paid the amount they told me and when I called them to talk about my car, they told me it wasn’t enough. Nobody was on the same page and i did what one agent told me just to be told it was wrong by …
Credit Acceptance is the most God awful business that I’ve ever dealt with! They deal with shady people who answers for nothing!!!! Car was repossessed in December for being $100 short in November. Went to get the car an hour and a half …
Scam Artists. My wife and I were going to purchase a car for $12,700 (dealer price). Yes, we have bad credit and were expecting a high interest rate. However, this shady finance company tried to tack on $5000 plus a $2000 service …
Would have given 5 stars.
My overall experience with Credit Acceptance has been very good. All payments on time plus extra to get ahead. Unfortunately, on the very last payment for my …
This company only gives loans out for lemons then after I called them about there lemon they approved to me on there advised I turned it back in to them after I was advised that the motor was being held up by zip ties after a oil change.. …
If I could give this place negative stars I would. They give false information between all their reps. They always give different stories. Thank goodness I was able to get out from underneath my auto loan and into something better. They …
My experience with this company has been awful, to say the least. If I could give negative stars I would. Their interest rate it more than triple the rates of the value of the car I financed. I have NO IDEA at the time I’d be paying this …
Look at all these one stars for this company. This is the worst place to get a loan through. We been paying our payments every month for 3 years. My husband called and asked them if they can defer one payment because he just got diagnosis …
The customer service at Credit Acceptance is unacceptable. I have Never been late… Called to select a different due date for car note. It was unbelievable how rude, dry and condescending the representative was. The last time I called I …
We may have had the worst car buying experience ever. The sales person did not let us get a word in edgewise. I don’t have fantastic credit because of a lack of credit history. When I went to the dealer I already had the car I wanted …
Poor customer service, I have been trying to pay my balance down and with each call (minus one lady) they have been extremely rude and condescending. They way they speak to you makes you not want to call in. 0/5 at this point I am ready to turn my car back in.
NEEDS TO BE SHUT DOWN! life full of scammers already. the Sun is coming though!
Worse company I’ve ever delt with I can’t wait to get out of the loan with them! They hound you for being 20$ short on a 400$ payment, they constantly call and threaten to have your vehicle repoed, and from scam numbers (isn’t that illegal) …
If I could give this company a – – -5 star I would. They are the worst company. Credit acceptance Approved to finance my vehicle. My car was for $13,690 I put $3500 down. They approved me with a 23% because my credit was 592 at the time. I …
I recently purchased a car with credit acceptance. This was my first experience purchasing a car. They repossessed my car within 6 months. I am shocked people have left reviews that they will work with you. They asked for weekly …
Just like 99% of the rest of the people here, I say this Company SUCKS! Thanks for the second chance but you just STOLE our car when it should be paid for in March! If your inbread employees would answer the phone! Then when you finally got …
I bought an car that they finance. I had it maybe almost an year went to Kia dealership to trade it in and found out that the car was totaled out and they wouldn’t allow me to trade it in. So I went to back to d&d where I bought the car …
They don’t have 1.5 stars out of 5 for no reason, they’re a complete joke. I owed the IRS a small amount of money and they put a lien on my car and took it off as soon as I paid my debt. Well Credit Acceptance would not sign a document the …
DO NOT USE THESE PEOPLE! THEY ARE SCAM ARTISTS! They charged me 4,000.00 more than the worth of the car on top of a 22.99% interest rate. They claim to help people but all they do is take advantage of people in not so great financial …
They will take back a defective lemon if you ask them to AND then they’ll sell it at an auction for the loan amount BUT they’ll still get you for the FULL loan amount later! No one can help. Ya buy a 7k lemon & return it.. you still pay another 7k to them on the debt. Talk about double dipping!
This company is a joke bro. IDGAF who disagrees with me. They gave me a 22% interest rate on my car loan & now I’m stuck paying $400 a month, not including car insurance. They refuse to work with me. I’ve not missed 1 payment in 6 months, …
Put a wrong 30 day missed payment notification on my credit accounts 28 days into my billing cycle and dropped my score 100 points overnight. Even though I’m current completely and still have two days left in my billing cycle When I called …
I have been a customer with this financial car company for over 3 years know. I have never missed a payment. And the few times that I was a day late or so I have contacted the company by phone. The customer service department is rude when …
Credit Acceptance agreed to report the CURRENT status of my account when I notified them that I loss my job due to COVID and would need to make payment adjustments. The representative from Credit Acceptance then told me that they were …
Well I had no problem with these folks 😂 I just paid my note responsibility and paid it off. Its on how you handle your payments and paying them on time is all that matters. And I did just that and had a great time with these people even …
Never had any issues with them. We financed our minivan in April of 2017 and had it paid off June 2018. We never missed a payment and if we did need a extra day or two we called and they always worked with us. Our van was $8,999 we put …
16 months after establishing an auto loan, my husband was in a collision which resulted in a total loss. They put all of the interest on the front end of the loan but lead you to believe the account is closed after insurance and gap pay …
Watch out for them canceling your auto pay. They won’t tell you and they will charge you extra to make the payment you missed. …
I had the car since Dec 17′ then covid hits. In April 2020, I found myself short changed. They worked with me April and June as May I was able to make payment. They did put note on credit score “affected by natural disaster” and didn’t …
This is the worse company ever. I started off at this company for my first car, and the service is poor. It’s not hard to clear up what you mean as it’s not hard to show a little respect. I’ve moved on to better things and I would never …
This is an edited review. Streamlined to get the important info out there.
I appreciate Credit Acceptance for giving me an auto loan when no one else would …
This company is terrible! Do not finance with these people if you don’t have to…You are honestly better off walking!! 😂 So glad I will be getting into a new vehicle and not have to deal with this company ever again. Rude customer service and they charge you crazy fees when you try to pay ahead. …
This place is a scam!!!! I crashed my car at a total loss but it’s good news I had insurance with gap coverage. Joke! The insurance covered almost entirely everything and then the Gap kicked in saying that it would cover everything and that …
I postponed a payment & set a date for them to take it out since my account was on auto pay. They never did. Instead I needed up owing another months worth or payment plus late fees due to their irresponsibility. But the main issue is their …
Credit acceptance is a good company. Got me my Benz coupe supercar when nobody would. I needed more time this month. Due 26th. Simply didnt have payment. They pushed payment to 6th. Took a bit of begging. But they did it. People …
I secured a loan through this company. The interest rate was real high. I made my payments and if I had to call the people were not very nice. I was able to refinance yet had to break down the electronic payments so they could process them.
This company refused to fax a statement to the Secretary of State so I could purchase a duplicate title that I NEVER received so I could refinance through my own credit union. After applying through my own credit union I was informed they …
Gave my soon to be husband a car loan with a 553 score. And now we have a beautiful Cadillac SRX Luxury. Thank you Credit Acceptance. Much love all the way from Los Angeles!
They are a joke to deal with, I had to buy a warranty to get the loan, so I have my payments taken directly out of my bank. Then the motor blew up in the truck so I take it to the Ford dealership to get it worked on and they tell me that I …
If I could give this company a zero I would. Worst company I’ve ever dealt with.
The worst place to deal with. I got a car had it 9 days before the engine blew up. Took almost 2 months before the warranty company said no they wouldn’t cover it. The dealership wouldn’t help, credit acceptance agreed to cancel my loan …
I agree with all the other reviews, I have had my car since 2017. I will admit I wasn’t fully aware of my APR because it was my first purchase and it was also urgent because my current car had cause me to pass out behind the wheel and my …
If I could give them 0 out of 5 stars I would. Never allow these crooks to manage your finances. They toy around with your money like it’s a joke… …
I’ve never had a bad experience with credit acceptance. I was in an accident 3 months after I purchased my car, they were easy to work with and communicate with between them, the insurance company and myself. My deductible on my insurance …
I’ve had no problems with credit acceptance. I would’ve given a 5 star but my only hang up is credit acceptance did not offer to put 2 to 3 months payment to the end during the Covid-19 shutdown to help their customers to not fall into a …
THEY ARE NOT A SCAM! THEY ARE A SECOND CHANCE LENDER!!!! I personally haven’t had any issues with credit acceptance. I have been late on payments a couple times and have communicated with them before and had no issues. The customer service …
I used them for the whole term of 4 years. Not one issue, only issue I had was me being late a few times. Other then that, thanks for the loan. If you want to make another one, just reach out. Need something to pull a camper.
If I could give this company a 0 i would they have made purchasing a car absolutely horrible. I am a single mother of 3 kids and 1 on the way. I bought a 2010 Dodge Journey (March of 2021) from a dealership who used them and the car broke …
Where to begin besides the outrageous interest rate and the constant calling and verifying so they can keep reporting negative information on your credit report the rudeness unprofessionalism they are thiefs. If I owe you 18500 dollars …
The worst car company I’ve ever encountered, the falsely put thing on your credit report even when u have it at a good stance and even pay it off! I would never recommend this company TO ANYONE… high interest and they take advantage of …
BUYER BEWARE ! Credit Acceptance was sued by the State of Massachusetts Attorney General & settled for $27 MILLION due to taking advantage of desperate consumers with low income, extremely high interest rates, harassment, etc. and had to …
If this building randomly burned down no one would care this company is bad and reports things illegally and incorrectly if the institution your using has any type of dealing with this place don’t continue dont pass go there are no $200. if …
If I could give them a zero 0 I would beware of this credit company it’s a scam all they do is take your money even when you try to get out of your contract they lie to the other auto financial companies to discredit you. They said I’m a …
If you have a loan with them I urge you to refinance for a much lower interest rate. They prey on people with bad credit and lower incomes. If you are buying a car and considering them as your finance company BEWARE- They will increase the …
If I could rate these crooks a ZERO, I totally would do so.
My wife and I refinanced our vehicle with another lending company to lower our …
Worst loan i have ever had. I started with them two years ago, I was in a bad position and took the first offer made. Haven’t had any problems until the last few months. Have been reporting me 30 or 60 days late, even though I am not. Have …
Will try to ruin your credit rather than help it get better, never, ever use these lenders.
I knew going into a contract with them my APR was 23% and I was okay with that and this company has been so great to work with me on any issue I have had. They are great if you call ahead to let them know what’s going on a head of time. Yes …
Do not. This is predatory lending at it’s finest.
Read the news. This company has a less than savory reputation
with it’s clients and investors. They will take advantage of you at every turn. Please don’t.
I have had great service with them. I had bad credit due to a variety of issues and they were the only ones who would work with me to get a car..which I love. They were great with working with my payments when I missed a month of work due to covid as well.
Listen, these bad reviews are people that have bad credit and either don’t like the finance charge or they didn’t pay and their cars where either repo’ed or bad experience with car. This company gave us a chance we paid them off and early …
Credit Acceptance has been fine, however from the start of my purchasing my first car, nothing was explained about the finance company or their practices. Such as if you miss a payment by a day or more the account starts to be turned over …
I went bankrupt. I thought keeping the car and making good on paying for the car. For 2 months the car was part of the bankruptcy. Then CA WOULD not heip me get back on track. I have 10 late payments now because of this. The would not defer …
They like to scam and rip off first time car buyers by doubling almost tripling the car’s value with high aprs
Worst ever yes will get you a vehicle but 80% of your payment goes to interest after 2 and half year never late try to get upgrade they wanted more money down than with first car after bankruptcy
They offered me the chance to see if I prequalified in April 2022. It’s been over 30 days and I’m still getting credit inquires and calls from dealerships. After I called to find out how I could stop this, I was told I needed to call the dealerships. I was then placed on hold and after 30mins the call disconnected.
I started with CA back in 2019, I believe, I didn’t have very good credit and they were their to help me. I paid most of my note off but then covid hit and I ended up getting a car that started rotting so I took out a loan for a better …
Honestly I had no issues with them, I’m giving them one star because my situation and case were handled poorly. I’ve been late 72 cents for three months??? When I made payments since… that doesn’t make any sense. If I’m animated about …
This company deserves 0 stars. If you are offered a loan with them, run away, do not take it. I was finally able to refinance with a new company, going on 30 days ago, and I have still not received the over payment refund. The will put an …
They sold me a salvaged title car now The transmission is doomed no warranty don’t trust these scammers there goal is top male sure you never recoup
If I could give them a zero I would. Horrible customer service, they give you the run around. Charge you more than they are supposed to by saying your late when you are not. DO NOT go through them, run as fast as you can. I can’t even …
Yes I was thirsty for a vehicle and it was my first car loan but they charged my 20k for a 2010 only thing they didn’t do was rush to come get it back & will take any payment even 25 dollars Lol they asked me for that few times well i got a …
They will get you approved but this is a bad company. The representatives are rude and unprofessional I spoke with supervisor Kenosha and Shukora and was I unsatisfied with both.
I was offered a loan through this company in early 2019, im still currently paying on the car and have had a rough time due to the pandemic and the only thing this company has been able to offer me is payment arrangements. No deferring …
Place keeps telling me they’re faxing paperwork, and they never faxed anything. CAN NOT RECOMMEND. Either someone calls me and fixes this rating, or the 1 star rating stands.
They gave me a loan when no one else would. Let me tell you, I set up automatic payments so I wouldn’t receive phone calls. They withdrew the payment on the said date they reported perfect payments on my credit report. Fast foward seven …
I was very pleased with the way I was treated when attempting to get an auto loan. It has been My fault that my credit was in bad shape and I could not go elsewhere for cheaper interest rates. I was able to buy my car and now my car is …
After losing my job in September and being able to make payments here and there since then, I can say that they have been patient with me.
Credit acceptance deserves more than 5 stars. I fell into hard times and thought all hope was lost on paying for my car, but they gave me a way to pay my past due balance and keep my car. They will work with you and help anyway they can. No other loan company would do what they do to keep you in your car. Love you guys 😘 …
In trying to resolve a title matter, two different employees repeatedly quoted from the same script: “We cannot divulge that information.” Matters CANNOT be resolved with a dialogue. Their interest was not at all in helping fix a problem …
Worst company I have been through!! They lie so much it’s unreal I have to call them every time a payment is due because they don’t take there money like they are supposed to on the day they are supposed to. I have called multiple times and …
This company will approve you to get a car just remember the devil is in the detail. This company is a predatory lender their interest rates are high and I have never heard once u can pay on the principle of the loan. I payed of my debt to …
I hadn’t dealt with the actual office until I paid off the loan. When trying to get the lein release forms,they told me it would take 21 to 30 days. That makes no sense. Now I have to hold onto the car for maybe another month. I have paid …
I’ve got a car through them. Haven’t had it a year yet, car had a 2 year warranty so I’m thinking because its just new transmission. not thinking I’m purchasing a lemon with “issues up the wazoo” already…but long story short its been to …
This car was used had over 200k miles had Louisiana new Orleans city stickers on the front windshield which explain the miles and i found out this car has two different totals look at the dates too very fishy people in the world I smell a …
Nearly all of the negative reviews are negative because of the car. This is a lender, they don’t sell cars, or fix cars, they just lend the money so you can buy the vehicle. They don’t sell lemons, they just sell money. That is all you purchased from a lender. You pay interest for the money based on risk of your credit history.
Customer service needs to know more about their JOB! Credit Acceptance needs to hire people who is not working in their bed ! Kim and Myesha were very clueless could not answer none of my simple questions! Dead air then tells me to google …
If I could give them -10 stars I would. Most corrupt financial place I’ve ever dealt with. I wish I could pay my car completely off and never deal with these people (more like evil beings) ever again. Heartless and corrupt.
Get ready for impossible interest rates and paying 3 times what a vehicle is worth. This company destroys credit under the disguise of helping people rebuild credit. I was harrassed so badly I threw my cell phone off a freeway overpass.
If I could give a negative score I would! Customer service is terrible! I totaled my vehicle and had their so called gap insurance which with my insurance payout to them and the gap the vehicle should have been paid off but they left it as …
I am not sure why people are angry, this company saved me when i needed a car because of credit issues, yes, the interest might be high, but they will surely get you back on the road. I made about 2 payments, and transferred the loan to …
If I could leave ZERO stars, I would. DO NOT make a payment before it’s due. They WILL double dip and take two payments out and claim you’re on autopay (we don’t do autopay specifically because of this reason). Because of them double …
Would be 0 stars if possible. Currently working with this company to get a car transferred into my name and they have single handedly mad it a terrible experience. They are extremely rude, unprofessional, and have so respect for anyone they …
Paid the car off with the pay off they sent $6,000 and some change. There no way you can pay the car off in one payment you have to pay in $2,500 payments. After paying car off a few days later had another $1,300 taken from a whole another …
Absolutely pathetic type of “lender” company. You would be better getting your credit together before using this piece of garbage company to purchase a car or before you sign off on any type of agreements with this group. Legal harassers at best. Refinance with another company if you can.
Paid off my car almost a year ago and they never reported it to the credit bureaus, and on TOP of that, they have reported my payments late since then. There is NO ONE you can talk to an any department that handles this information, it’s …
After 8 Yeats, I get a letter in the mail for garnishment. For a loan on a car that’s worth half of the loan balance. I don’t have the car and no money. So now I’m forced out of my job and onto disability. This company is the worst in …