Bank/credit union, Credit First National Association (CFNA)
Credit First National Association (CFNA) provides consumer credit cards for automotive dealerships and retailers nationwide. CFNA is the bank … See more
I was robbed almost $700. I took my car to get service (Meridian Mississippi Firestone store and Brandon Mississippi Firestone store) and they did not do the Work charged to my Firestone credit card. I’ve call, emailed CFNA. And They did …
Customer services sound unprofessional with lots of fumbling sounds in background. Don’t sound real knowledgeable in their job. Hard to understand. Little rude, but I can be to. Thumbs down
Very bad business you guys have charged me return fees for my payments yet the payment is still taken out and have done this multiple times pulling some sneeky stuff and when I call you Guys out on it hang up on me very mature
When I offered possible evidence for why I was being scammed — for why my outstanding balance was too high because I had paid more than it said — the customer service representative hung up on me.
They have a terrible policy based on your bill coming in email or sending a duplicate threw email. They have bad customer service in regards to your needs.
Hands down the worst banking company on the PLANET!!!! Don’t EVER BANK WITH THEM! Screwed me twice, shame on ME! 7figures in the bank, 800 c-score and these idiots have done me wrong on two accounts now!
Been on hold for over a hour and still no answer, just message that my call is important and my call will be taken next in line and nothing. This company sucks!!! Cannot even register online to pay bill have to call company and they never answer.
decided to apply for the card for the discount. overall a terrible bank, with no support. to cancel the account they ask you to call or write, yet they never pick up the phone.
Had to get new tire rods put in and oil change too and they are great they really stuck to it about being six months interest free and I am almost done paying my balance off and my credit score went up 14 points with this card and …
Terrible company. Disgusted with the service and representatives. If they really were about helping people with credit, they wouldn’t do what they do. Ill never do business with Credit First EVER again! Sooo Disgusted! If I could i would Give you Half a star, maybe a quarter of a star!
Sent me to collections because they sent me information to the wrong address and called me during work even though I had told them 1. It was the wrong address, and 2. I need another way of correspondence such as email. I literally never even received my card lol.
Horrible service, charged my girlfriends account on accident which caused fees, then removed the payment because it was from someone else’s account and won’t pay the $45 fees they caused. They have threatened me with collections and I have …
the worst kind of people to deal with, very unprofessional , they didn’t even have the decency to stay on the phone to discuss the problem with you account with them, seriously before signing any papers with these soul sucking money hungry …
I’ve been with credit first for many year’s now they manage my Firestone account and they have been there for me but I wish they would write me at times just to ask me if I need a credit line increase because I soon will have an income …
Hello, To all Consumers:
I Recently Opened my AUTO PASS /CFNA account. I Opened it after a sales associate at Salinas Tire and wheels, La Habra CA- offered this great program of …
Even paying my bill a week in advance, they always seem to be late on the payments causing my credit score to bomb. Probably wont be able to get a mortgage for 7 more years thanks to these slimy scumbags. Every time I call in I get stuck …
This is a terrible company to get credit through. Why? Because CFNA DOES NOT REPORT YOUR CREDIT LIMIT. They do however, report your balance, which can unfairly affect your credit score by showing you have used much more of your available …
BE AWARE. DO NOT USE. CROOKS. Very poor business ethics, make payments take maximum amount of processing time deliberately if they see it can include late fee, been charged $35 late fee previous 5 months in a row …
This company Deserves a negative zero from me I had nothing but problems with this company from day one it took them almost 5 months to send me a credit card never got my first bill so they reported me to my credit as late so I called them …
I just paid off my balance and have yet to receive a card or bill from them.
When I took the offer I only did so because the sales guy said I could pay it at the store. …
I agree with these reviews. It is being reported I have a late payment that I never knew about or had and they will not help me. Very poor customer service and predatory. Very unsatisfied. Does anyone have an experience with closing their account?
I APPLIED FOR THE CARD AT FIRESTONE AND APROVED. I was never sent a card and was charged two late fees $50 & $27. I was never sent a bill before the first late fee $50 and I made a payment before the second late fee $27. …
Absolutele trash bank. No customer service what so ever. Their call centers are “Always Busy” 20+ minute in wait time. (No other bank in the U.S does this). I bank with over 8 different banks. Just got this CFNA card a few weeks ago. …
Thought that we would try Hibdon Tires Plus 6 months no interest plan for a set of tires. Turns out that Credit First N.A was the finance company that they use. I sent a $400.00 payment in full to pay off 3 months earlier than we needed to. …
I’ve always paid my balance on time ALWAYS. But noticed recently that labeled a missed payment when I didn’t even have a balance on the card…………freaking egregious. No customer service what so ever. Biggest mistake getting this credit card.
Great company; personable customer service and never had an issue. 0% interest was a great deal when I got new tires right after winter. They even increased the credit line automatically. The Firestone card can be used any of their …
I have read all the negative comments on here and have to say your wrong. I’ve had my card for 10 years and not once encountered anything bad. If I called customer service it was always positive. Pay your bill on time to avoid problems.
This company, who Tires Plus uses as a creditor, doesn’t care about consumers at all; only late fees! I asked to be set up on recurring payments the LAST TIME I CALLED IN! They told me I was all good, then sent me a letter a MONTH later …
My son was stranded in Atlanta and attempted to use my Firestone Credit Card. They denied this as a form of payment and we had to jump through hoops so that he could pay the bill. Said we had to be there to be able to use card though we had …
Simply put! If you don’t want a late fee even if you’re processing the payment prior to the due date I’d suggest NOT using this company. It apparently takes them 4-5 days to process the online payment from the date you scheduled it. Thanks …
I will NEVER use Firestone Complete Auto Care’s Credit First National Bank Credit Card. My husband AND I have gone through Firestone for tires and brakes for awhile now and all I can say is that they have lost OUR business for good!!! I had …
After I asked for a replacement card automatically after I entered my information it calls customer service. 🤣which would be great except Every time you call its surprise surprise surprise on weather or not the person is obviously 🙄 mentally ill but trying to cope with it even without medication or support!! 😁👍 …
I had paid off my entire credit first account over 2 years ago and then they proceed to send me a bill for 92.14 and I sent it in the mail this week and would like verification that I no longer owe anymore money to them. That truly upset me …
I used to work there!! They covered their insults with sugar basically saying no offense first. I almost got terminated because I keep going to the bathroom. You have to ask for permission to use the bathroom. Then they were saying go to …
So my husband and I have had the Firestone CFNA card for about 4 years now. We have NEVER had an issue until today. Last week we paid our card off, yesterday I had an appointment with Firestone to have new tires and shocks put on my …
The rating is for cfna not allowing automatic payments. This is a ripoff in today’s world. I would not recommend them for credit. They are just hoping that the bill gets lost or there is some problem then they can charge large penalties for …
This company is a scam. Firestone uses this company for their credit card. Firestone uses this company for their 6 months interest free promotion. I charged $177.24 for brake work thinking I’d make the payments over the 6 months to get …
A check was sent to them by accident wrong account. They would not return the money unless I got a letter from my bank stating that the payment will not be returned. So did and still there was a problem that the letter was not sign by …
Horrible Credit Service Company. The first couple of times I used this card I noticed the short payment period (7-10 days from arrival of bill to payment received requirement), but always paid in full same day that statement was received. …
I called the company today to find out why we received this credit card. My husband did NOT request it nor did he fill out any paperwork with his social security number so how did they get it? We have had our accounts frozen with all …
Pay 5x the minimum on monthly auto pay still get charged late fees. Garbage phone service from unintelligible Indian call centers. I can’t wait to sue this joke of a bank. Cowards and Theives
I can’t even with customer service email or phone….still waiting on my call back…she said latest Wednesday she must have meant next year 🙄…if I could give less than 1 star I sure would have …
I had signed up with this company to receive a promotional six months free interest on $800 for a transmission that I had to replace. I sent in the payments via check about 12 days before it was due. When I received my statement I found …
Had a CFNA Firestone account fraudulently opened under my name while I was in the military. On my credit it shows the account was opened in 2015 and has a balance of $908. The collection agency got a hold of me and after explaining the …
I paid consistently and more than the minimum amount for months. Suddenly I stopped receiving my bill and didn’t notice till I got an alert my credit score decreased. They reported me over 60 days past due – no bills, no emails, no phone …
I would not recommend getting a Firestone Credit card through most especially that they go through Credit First. I lost the bill I had for Firestone, but once I got the bill for the following month, I immediately made a full payment of my …
They failed to remove a scheduled payment from my account. It was set up via their website. So I was reported to creditors, my 6 months same as cash was denied, and was given a late fee. I called to explain this… 3 hours on the phone so …
I wonder if anyone at CFNA cares about reviews or their customer service ratings…….they REFUSE to remove an inaccurate reporting from the three credit bureaus for my account. My payments are due on the 18th of every month. I made a …
Customer service are idiots. I called and asked why my payment doubled and customer service gave me the wrong answer after I view my statements. They can’t even read their own statements
been trying to get in contact with this company for my customer all morning because for some reason they cant give customer there own account number even if they provide there social.. when i call it keeps taking me to voice mail!! that’s …
Worst company to ever get a credit card with. Heartless company and should be shut down. Will always talk bad about company when I hear the name. Customer service care sucks as well as the rates.
Avoid getting a Firestone Credit Card at all costs. Cannot process payments no matter how you set them up, website doesn’t work. I am continuously getting payments rejected, getting late fees, and CFNA reports delinquency to credit scores …
BEWARE!! Their credit card is a scam! They purposely do not send you your bill so they can charge you late fees. I got my card through VA Tire & Auto. I have only had the card for a little over a year. I have already been charged two late …
I paid my bill of over $200 and there was an oversight of $12. They never informed me of this oversight nor made any attempt to inform me and therefore proceeded to reduce my credit limit which resulted in my credit score to fall 11points. …
Scam SCAM Scam!!!! Don’t do it! My information was sold by credit first and firestone. I receive advertising in every single monthly statement I get emails now about deals on things like cremation Jimmy John’s or events at the casino. I …
Be aware! I didn’t know I missed a payment till I checked my credit report. My credit report stated that my limit went from 2400 to 1800 which brought down my credit score by 100 points. The missed payment wasnt reported but my limit was …
Fraudulent accounts have been opened at this organization via stolen personal information.
The organization does not do enough to prevent it or assist victims.
I had the worst experience so far with this company.
My car was at my dealership for some repairs, I called the customer service to check if I could use my card over there for payment and I was told yes. I then …
Decided to apply for the Firestone card and it was a great decision. Not 1 issue with this card. I purchased tires and got some work done a few times on my car during zero interest promotions. They gave me a nice credit limit and even …
If I can give this company 0 stars I would! I paid off my CFNA card in full of $650. They then decided to keep withdrawing $650 for two additional days giving me a -$1,300 balance on my card and overdrawing my checking account that $1300. …
Predatory late fees but once you owe your initial $30 fee they call a bunch to collect it so you’ll know you have to eat the **** and pay it to get them off your back. I usually deny any “in store” credit card thing but no annual fee and …
If I could select no stars I would i have read what customers have said and sadly know this all to be true I worked for this horrible joke of a company who does not value their employees either they expect us to be reboots and I mean this …
The online website will not allow you to login, even if the information is correct. When I call no one answers the phone. It just hangs up. and I am now pastdue on my credit card because they can’t seem to get anything working.
I’ve paid on my card for over a year and it’s only $98 less than when I started paying on it. This card is nothing but a scam for a company doing anything they can to stay afloat.
I know i have this to pay. i am paying what i can and when. As you will see in your records, i have sent payments monthly. QUIT CALLING MY PHONE!!!! IT WILL NOT GET ME TO PAY SOONER OR PAY OFF COMPLETLY. STOP!
I am fully aware of this debt.
Been using this credit limit with Firestone for about 12 years without missing a payment. I recently missed one payment and was charged a 40.00 late fee. They just lost a customer.
Extremely disappointed, but where to begin. My grandma received your firestone branded card in order to pay for her car maintenance. Because I wanted to setup her on autopay I tried online first. No dice, so I had to call customer service. …
I have no experience with this company CFNA and they are calling my phone for someone who is not me. First they make a “robot call” which hangs up in your face after you say hello. I called back and the gentleman on the other end was RUDE. …
This is a bully company and a border line scam!!! I lost my card and tried to set something up for a purchase. Took 3 transfers to speak to someone in America. Very rude assistants. Was on the phone with them for 1 hour and 9 minutes all for them to lose a customer. Glad I never used their services
worst to deal with. All I needed was my account number and they say you have to go to a store or look at the statement. Trying to explain I don’t have any of my statements and the nearest store is over 1 hour away but they can’t help. Even …
literal trash signed up,was approved, bought tires was told 6months no interest, a month goes by i dont get a bill so i selfpay 25% of what i know i spent. another month no bill BUT did get a call today letting me know i got a late fee and …
These people are the worst to work with. We are nearing the next great recession and people are hurting. I offered to make a payment of $30 next time I get paid (which is actually a lot for me as I struggle to even pay rent and keep a roof …
SCAM SCAM SCAM : BE CAUTIOUS this company will steal your money!!!!! I have been fighting for days after finding a 500 charge that was not mine on an account after leaving the state 4 months prior. Never sent a statement through mail ( said …
Horrible private label credit card company. Dispute department is always closed when I need to get ahold of them. Let retailers like Firestone and Evans Tire overcharge customers when they don’t fix the problem you came in for but make it …
Worst credit card and customer service ever! I set the autopay for the promotional period and I missed a payment of 3 cents and they ended up charging me 142 dollars for the missed payment. The customer service agents were rude and they …
I really wish I would have read these reviews before signing up for their card. This company will make you regret getting any kind of credit with them. They held a balance transfer until I had to pay a late fee. They charged me a late fee …
1 star rating is too much. This company is untrustworthy, crooked and pushy. How are you going to hit someone’s credit when you withhold my bill each month. Then when I am talking with you on the phone you say you’ve sent 4-5 monthly bills …
Absolutely has gone downhill in Customer Service over the years of being a customer. Each and every Representative speaks over you, rushes through a script, and have no regard to what was stated. You are blindly transferred without …
BEWARE OF THIS COMPANY. Shout out to Katie who speaks true english. I will never do this with them again they like to charge $27.00 (return check fee or a late fee) for no reason. They don’t take the money off your account after you have …
I’ve actually had a pretty good experience with CFNA since at least 2015. I used the card periodically, meaning a year or two may past with no activity. I had signficant work done on my car this year so I had to start paying off my balance. …
Worst customer service I’ve ever experienced. I spoke with a person over the phone who was sarcastic, unhelpful, and didn’t help me resolve any of the issues I was having. I have to call them every time I pay my bill, and they can’t give me …
I was robbed almost $700. I took my car to get service (Meridian Mississippi Firestone store and Brandon Mississippi Firestone store) and they did not do the Work charged to my Firestone credit card. I’ve call, emailed CFNA. And They did …
Customer services sound unprofessional with lots of fumbling sounds in background. Don’t sound real knowledgeable in their job. Hard to understand. Little rude, but I can be to. Thumbs down
terrible credit card. would not recommend. do not get even if it is the last resort.
dont do it
Great company!
No complaints
Amazing place to work!
They are not military friendly!!!!
Can never get customer service on the phone.
Scammers, the very definition of what is wrong with America today.
Can’t get a human on phone!!! Ugh
Horrible Bank in cahoots with crafty, schematic ways of taking on late fees.
If you can help it stay far away from this company!
They added $144 interest charge after I sent $100 payment. Seriously?!
Very bad business you guys have charged me return fees for my payments yet the payment is still taken out and have done this multiple times pulling some sneeky stuff and when I call you Guys out on it hang up on me very mature
Atrocious company with exorbitant, preposterously high rates. The CF should be for Company First. Or ‘Corpulent Fees’.
They scammed me hard and made me jump thru hoops to receive my overpayment.
As soon as I pay their credit card off I’m done with them and close the account once and for all! Hate their customer service
Do Not Get this Credit Card! They will rip you off with the charges. The WORST card Ever!!
When I offered possible evidence for why I was being scammed — for why my outstanding balance was too high because I had paid more than it said — the customer service representative hung up on me.
They have a terrible policy based on your bill coming in email or sending a duplicate threw email. They have bad customer service in regards to your needs.
This company is a RIP OFF!
Imagine charging $38/month for a $26 due???
What are you people??? …
Hands down the worst banking company on the PLANET!!!! Don’t EVER BANK WITH THEM! Screwed me twice, shame on ME! 7figures in the bank, 800 c-score and these idiots have done me wrong on two accounts now!
Been on hold for over a hour and still no answer, just message that my call is important and my call will be taken next in line and nothing. This company sucks!!! Cannot even register online to pay bill have to call company and they never answer.
decided to apply for the card for the discount. overall a terrible bank, with no support. to cancel the account they ask you to call or write, yet they never pick up the phone.
Can’t process payments the same day after 5:00pm. It is 2020 get your act together. This company is a joke and losing Firestone this customer.
Who Are these clowns because they are on my credit report and I don’t know who they are but if I get a hold of them they won’t like me!!!
Had to get new tire rods put in and oil change too and they are great they really stuck to it about being six months interest free and I am almost done paying my balance off and my credit score went up 14 points with this card and …
Worst banking experience I have ever had. I do not recommend this card to my worst enemy.
Terrible company. Disgusted with the service and representatives. If they really were about helping people with credit, they wouldn’t do what they do. Ill never do business with Credit First EVER again! Sooo Disgusted! If I could i would Give you Half a star, maybe a quarter of a star!
Sent me to collections because they sent me information to the wrong address and called me during work even though I had told them 1. It was the wrong address, and 2. I need another way of correspondence such as email. I literally never even received my card lol.
Horrible service, charged my girlfriends account on accident which caused fees, then removed the payment because it was from someone else’s account and won’t pay the $45 fees they caused. They have threatened me with collections and I have …
the worst kind of people to deal with, very unprofessional , they didn’t even have the decency to stay on the phone to discuss the problem with you account with them, seriously before signing any papers with these soul sucking money hungry …
I’ve been with credit first for many year’s now they manage my Firestone account and they have been there for me but I wish they would write me at times just to ask me if I need a credit line increase because I soon will have an income …
Good bank! I have a Firestone credit card with them, they give you 6 months to pay your purchase interest free. I have no complaints 👍 …
Hello, To all Consumers:
I Recently Opened my AUTO PASS /CFNA account. I Opened it after a sales associate at Salinas Tire and wheels, La Habra CA- offered this great program of …
Absolutely LOVE this bank!!!!!
Credible*Trustyworthy*
They gave me a chance with low/poor credit.. NOW MY CREDIT AND LIMIT HAS SKY …
Even paying my bill a week in advance, they always seem to be late on the payments causing my credit score to bomb. Probably wont be able to get a mortgage for 7 more years thanks to these slimy scumbags. Every time I call in I get stuck …
This is a terrible company to get credit through. Why? Because CFNA DOES NOT REPORT YOUR CREDIT LIMIT. They do however, report your balance, which can unfairly affect your credit score by showing you have used much more of your available …
BE AWARE. DO NOT USE. CROOKS. Very poor business ethics, make payments take maximum amount of processing time deliberately if they see it can include late fee, been charged $35 late fee previous 5 months in a row …
This company Deserves a negative zero from me I had nothing but problems with this company from day one it took them almost 5 months to send me a credit card never got my first bill so they reported me to my credit as late so I called them …
Call center has excessive background noise and associates are not very knowledgeable.
They keep spam calling me even though I’m not a customer with them.
Edit: Actually I just recall there are laws in placed making it illegal for a …
NEVER ANSWER EVER EVER . I TRY TO PAY BUT CAN NOT LOG IN OR CALL . THEY CHARGE LATE FEE EVERY MONTH . FRUSTRATED N VERY WRONG .
I just paid off my balance and have yet to receive a card or bill from them.
When I took the offer I only did so because the sales guy said I could pay it at the store. …
I agree with these reviews. It is being reported I have a late payment that I never knew about or had and they will not help me. Very poor customer service and predatory. Very unsatisfied. Does anyone have an experience with closing their account?
I APPLIED FOR THE CARD AT FIRESTONE AND APROVED. I was never sent a card and was charged two late fees $50 & $27. I was never sent a bill before the first late fee $50 and I made a payment before the second late fee $27. …
Absolutele trash bank. No customer service what so ever. Their call centers are “Always Busy” 20+ minute in wait time. (No other bank in the U.S does this). I bank with over 8 different banks. Just got this CFNA card a few weeks ago. …
Thought that we would try Hibdon Tires Plus 6 months no interest plan for a set of tires. Turns out that Credit First N.A was the finance company that they use. I sent a $400.00 payment in full to pay off 3 months earlier than we needed to. …
I’ve always paid my balance on time ALWAYS. But noticed recently that labeled a missed payment when I didn’t even have a balance on the card…………freaking egregious. No customer service what so ever. Biggest mistake getting this credit card.
Great company; personable customer service and never had an issue. 0% interest was a great deal when I got new tires right after winter. They even increased the credit line automatically. The Firestone card can be used any of their …
I have read all the negative comments on here and have to say your wrong. I’ve had my card for 10 years and not once encountered anything bad. If I called customer service it was always positive. Pay your bill on time to avoid problems.
This company, who Tires Plus uses as a creditor, doesn’t care about consumers at all; only late fees! I asked to be set up on recurring payments the LAST TIME I CALLED IN! They told me I was all good, then sent me a letter a MONTH later …
My son was stranded in Atlanta and attempted to use my Firestone Credit Card. They denied this as a form of payment and we had to jump through hoops so that he could pay the bill. Said we had to be there to be able to use card though we had …
Simply put! If you don’t want a late fee even if you’re processing the payment prior to the due date I’d suggest NOT using this company. It apparently takes them 4-5 days to process the online payment from the date you scheduled it. Thanks …
AVOID AT ALL COSTS!
Some of the worst customer service and business practices I’ve ever experienced. …
I will NEVER use Firestone Complete Auto Care’s Credit First National Bank Credit Card. My husband AND I have gone through Firestone for tires and brakes for awhile now and all I can say is that they have lost OUR business for good!!! I had …
After I asked for a replacement card automatically after I entered my information it calls customer service. 🤣which would be great except Every time you call its surprise surprise surprise on weather or not the person is obviously 🙄 mentally ill but trying to cope with it even without medication or support!! 😁👍 …
SHAME ON CREDIT FIRST
STEALS money out of customers bank (mine) that was not due or owed to them.
Bank robbery in reverse. …
CFNA loves to report inaccurate credit reporting info. Will be hiring a consumer attorney. HORRIBLE BANK! ALSO DOES NOT RESPOND TO OCC COMPLAINTS.
I had paid off my entire credit first account over 2 years ago and then they proceed to send me a bill for 92.14 and I sent it in the mail this week and would like verification that I no longer owe anymore money to them. That truly upset me …
I used to work there!! They covered their insults with sugar basically saying no offense first. I almost got terminated because I keep going to the bathroom. You have to ask for permission to use the bathroom. Then they were saying go to …
So my husband and I have had the Firestone CFNA card for about 4 years now. We have NEVER had an issue until today. Last week we paid our card off, yesterday I had an appointment with Firestone to have new tires and shocks put on my …
The rating is for cfna not allowing automatic payments. This is a ripoff in today’s world. I would not recommend them for credit. They are just hoping that the bill gets lost or there is some problem then they can charge large penalties for …
This company is a scam. Firestone uses this company for their credit card. Firestone uses this company for their 6 months interest free promotion. I charged $177.24 for brake work thinking I’d make the payments over the 6 months to get …
A check was sent to them by accident wrong account. They would not return the money unless I got a letter from my bank stating that the payment will not be returned. So did and still there was a problem that the letter was not sign by …
Horrible Credit Service Company. The first couple of times I used this card I noticed the short payment period (7-10 days from arrival of bill to payment received requirement), but always paid in full same day that statement was received. …
I called the company today to find out why we received this credit card. My husband did NOT request it nor did he fill out any paperwork with his social security number so how did they get it? We have had our accounts frozen with all …
This company has the worst and most inconsistent customer service I have experienced for a while. …
Pay 5x the minimum on monthly auto pay still get charged late fees. Garbage phone service from unintelligible Indian call centers. I can’t wait to sue this joke of a bank. Cowards and Theives
I can’t even with customer service email or phone….still waiting on my call back…she said latest Wednesday she must have meant next year 🙄…if I could give less than 1 star I sure would have …
I had signed up with this company to receive a promotional six months free interest on $800 for a transmission that I had to replace. I sent in the payments via check about 12 days before it was due. When I received my statement I found …
Had a CFNA Firestone account fraudulently opened under my name while I was in the military. On my credit it shows the account was opened in 2015 and has a balance of $908. The collection agency got a hold of me and after explaining the …
I paid consistently and more than the minimum amount for months. Suddenly I stopped receiving my bill and didn’t notice till I got an alert my credit score decreased. They reported me over 60 days past due – no bills, no emails, no phone …
I wanted to see the reviews on here to see if people had the same experience as me regarding the late fees. Lo and behold, they have! …
I would not recommend getting a Firestone Credit card through most especially that they go through Credit First. I lost the bill I had for Firestone, but once I got the bill for the following month, I immediately made a full payment of my …
They failed to remove a scheduled payment from my account. It was set up via their website. So I was reported to creditors, my 6 months same as cash was denied, and was given a late fee. I called to explain this… 3 hours on the phone so …
I wonder if anyone at CFNA cares about reviews or their customer service ratings…….they REFUSE to remove an inaccurate reporting from the three credit bureaus for my account. My payments are due on the 18th of every month. I made a …
Customer service are idiots. I called and asked why my payment doubled and customer service gave me the wrong answer after I view my statements. They can’t even read their own statements
been trying to get in contact with this company for my customer all morning because for some reason they cant give customer there own account number even if they provide there social.. when i call it keeps taking me to voice mail!! that’s …
Worst company to ever get a credit card with. Heartless company and should be shut down. Will always talk bad about company when I hear the name. Customer service care sucks as well as the rates.
Got statements on line Dec said 0 due now they called me charged me $27 late fee and said I owed $3hundred something then web said 400 something
There was a fraudulent hard inquiry on my credit report from this company and they refused to help me get it resolved.
Avoid getting a Firestone Credit Card at all costs. Cannot process payments no matter how you set them up, website doesn’t work. I am continuously getting payments rejected, getting late fees, and CFNA reports delinquency to credit scores …
BEWARE!! Their credit card is a scam! They purposely do not send you your bill so they can charge you late fees. I got my card through VA Tire & Auto. I have only had the card for a little over a year. I have already been charged two late …
I paid my bill of over $200 and there was an oversight of $12. They never informed me of this oversight nor made any attempt to inform me and therefore proceeded to reduce my credit limit which resulted in my credit score to fall 11points. …
Scam SCAM Scam!!!! Don’t do it! My information was sold by credit first and firestone. I receive advertising in every single monthly statement I get emails now about deals on things like cremation Jimmy John’s or events at the casino. I …
Be aware! I didn’t know I missed a payment till I checked my credit report. My credit report stated that my limit went from 2400 to 1800 which brought down my credit score by 100 points. The missed payment wasnt reported but my limit was …
Fraudulent accounts have been opened at this organization via stolen personal information.
The organization does not do enough to prevent it or assist victims.
I had the worst experience so far with this company.
My car was at my dealership for some repairs, I called the customer service to check if I could use my card over there for payment and I was told yes. I then …
Decided to apply for the Firestone card and it was a great decision. Not 1 issue with this card. I purchased tires and got some work done a few times on my car during zero interest promotions. They gave me a nice credit limit and even …
If I can give this company 0 stars I would! I paid off my CFNA card in full of $650. They then decided to keep withdrawing $650 for two additional days giving me a -$1,300 balance on my card and overdrawing my checking account that $1300. …
Predatory late fees but once you owe your initial $30 fee they call a bunch to collect it so you’ll know you have to eat the **** and pay it to get them off your back. I usually deny any “in store” credit card thing but no annual fee and …
If I could select no stars I would i have read what customers have said and sadly know this all to be true I worked for this horrible joke of a company who does not value their employees either they expect us to be reboots and I mean this …
The online website will not allow you to login, even if the information is correct. When I call no one answers the phone. It just hangs up. and I am now pastdue on my credit card because they can’t seem to get anything working.
I’ve paid on my card for over a year and it’s only $98 less than when I started paying on it. This card is nothing but a scam for a company doing anything they can to stay afloat.
I know i have this to pay. i am paying what i can and when. As you will see in your records, i have sent payments monthly. QUIT CALLING MY PHONE!!!! IT WILL NOT GET ME TO PAY SOONER OR PAY OFF COMPLETLY. STOP!
I am fully aware of this debt.
Been using this credit limit with Firestone for about 12 years without missing a payment. I recently missed one payment and was charged a 40.00 late fee. They just lost a customer.
Extremely disappointed, but where to begin. My grandma received your firestone branded card in order to pay for her car maintenance. Because I wanted to setup her on autopay I tried online first. No dice, so I had to call customer service. …
I have no experience with this company CFNA and they are calling my phone for someone who is not me. First they make a “robot call” which hangs up in your face after you say hello. I called back and the gentleman on the other end was RUDE. …
This is a bully company and a border line scam!!! I lost my card and tried to set something up for a purchase. Took 3 transfers to speak to someone in America. Very rude assistants. Was on the phone with them for 1 hour and 9 minutes all for them to lose a customer. Glad I never used their services
I’m giving them 2 star because the representative I was speaking with over the phone was very helpful or else 1 star. …
worst to deal with. All I needed was my account number and they say you have to go to a store or look at the statement. Trying to explain I don’t have any of my statements and the nearest store is over 1 hour away but they can’t help. Even …
literal trash signed up,was approved, bought tires was told 6months no interest, a month goes by i dont get a bill so i selfpay 25% of what i know i spent. another month no bill BUT did get a call today letting me know i got a late fee and …
These people are the worst to work with. We are nearing the next great recession and people are hurting. I offered to make a payment of $30 next time I get paid (which is actually a lot for me as I struggle to even pay rent and keep a roof …
SCAM SCAM SCAM : BE CAUTIOUS this company will steal your money!!!!! I have been fighting for days after finding a 500 charge that was not mine on an account after leaving the state 4 months prior. Never sent a statement through mail ( said …
Horrible private label credit card company. Dispute department is always closed when I need to get ahold of them. Let retailers like Firestone and Evans Tire overcharge customers when they don’t fix the problem you came in for but make it …
Worst credit card and customer service ever! I set the autopay for the promotional period and I missed a payment of 3 cents and they ended up charging me 142 dollars for the missed payment. The customer service agents were rude and they …
Initially you feel good about getting a Firestone Credit card….but then comes the nightmare! …
I really wish I would have read these reviews before signing up for their card. This company will make you regret getting any kind of credit with them. They held a balance transfer until I had to pay a late fee. They charged me a late fee …
1 star rating is too much. This company is untrustworthy, crooked and pushy. How are you going to hit someone’s credit when you withhold my bill each month. Then when I am talking with you on the phone you say you’ve sent 4-5 monthly bills …
Absolutely has gone downhill in Customer Service over the years of being a customer. Each and every Representative speaks over you, rushes through a script, and have no regard to what was stated. You are blindly transferred without …
BEWARE OF THIS COMPANY. Shout out to Katie who speaks true english. I will never do this with them again they like to charge $27.00 (return check fee or a late fee) for no reason. They don’t take the money off your account after you have …
I’ve actually had a pretty good experience with CFNA since at least 2015. I used the card periodically, meaning a year or two may past with no activity. I had signficant work done on my car this year so I had to start paying off my balance. …
Worst customer service I’ve ever experienced. I spoke with a person over the phone who was sarcastic, unhelpful, and didn’t help me resolve any of the issues I was having. I have to call them every time I pay my bill, and they can’t give me …