People are friendly and never had issues. My issues are when calling in it takes forever to get someone on the line. The lines at the bank take forever. It is too hard to get in and out quickly.
Worst experience,I have been banking for 40 years but I think it is time for a change ,they said they are having trouble because of COVID,in almost a year they haven’t figured out how to deal with it ,I just think they don’t have experience …
Worst bank in San Antonio. Literally had the bank manager assistant manager and all the office employees see me walk in and I am the only customer mind you. All the stuff I just mentioned stood up and walked away from me and into an office. …
I’ve been a customer of this sorry excuse of credit union for over 15 years. Their customer service is poor. If you have any issues come back later. Don’t lost your temper or there be consequences.
Lol there was a roach in the restroom , scared tf S**t out of me so… If I were you I’d suggest Security service FCU or Randolph Brooke FCU . As a Former employee save time money and effort , even if you considering working this should be …
After signing in at the lobby, there is no one here to help members. The wait was way too long.
It’s too bad I can’t get to my safety deposit box online.
Seriously…lobbies are closed due to Covid?!? You realize I can walk into a pet store? Are you a bank that’s critical for people? Do you not want my money? How long will you be closed? …nobody knows. Can someone with half a brain make some decisions here?
Nice people horrible banking experience. Had my debit card stolen from here and BANK OF AMERICA. BANK OF AMERICA gave me money back instantly. Credit Human denied me my claim. Account closed!!!!
Wouldn’t let me close my account without my parents. Because 14 years ago, I was 16 years old and needed them to open it. $200 later in overdraft fees because I had no money in there and a mysterious $15 charge was being tacked on every month +$20 overdraft fee, I’ve decided this is a terrible place to bank.
I would like to share my experience with Credit Human (formally SFCU), which was absolutely horrible. We had purchased a water softener thru a company and this was there financing company. I had made all payments on time and decided to …
They can’t keep on their word when they say they will have something done like a statement. Called in the day I was promised my statement and I was told they can’t do anything for me. Not a reliable bank. …
Seems like they are always short staffed. About to close my account. Now due to covid inside is closed but tellers are super slow in drive through. Waited o we 30 mins, this is unacceptable. Staff needs to improve their time, some people have to work.
Worst Bank. Rude condescending employees. Manager applauds the bad service. By closing branches and ATMs they are showing signs of having financial problems. I plan to close my account. Typical ex military board think they can run a business. Civilian is NOT Military.
After 10 years with banking with Sacu then credit service its finally time to move on. I contact their fraudulent departments about two unauthorized charges i had for the same day. Nothing was resolved. I was charged overdraft fees because …
Very RUDE employees! Called their call center and waited for 2 hrs, a recording prompted me to get a call back. Never got a call back and started the process all over again the following day, finally contacted me with excuses, excuses and …
BEWARE if choosing to bank here. I got charged around 200 in withdraw fees for just using my debit card normally. Withdraw fees includes transactions, purchases, transfers, and ATM withdraws. And get this you only are allowed 4 of these …
Mom had some business to do here today. She had several transactions to complete. Stefano and Ashley were of tremendous help. Both were knowledgeable, calm, and polite which adds up to helpful. Thanks for everything!!
I recently opened an account with Credit Human almost a month ago, and it has been the WORST experience I have ever had from a financial institution. If I could leave 0 stars I would! The bankers do NOT know the meaning of customer service. …
I work Covid and asked if I may cash check in lane as to not potentially infect anyone and told I had to come in checks must be cashed inside, must be purchased inside and randomnly was told my overdraft protection was invalid, likely …
#credithuman has to be the worst financial institution ever … who denies someone there money after it was stolen from them ? And what financial institution doesn’t Atleast provide a provisional credit applied to your account after a …
There overdraft is a scam. Became a member in 2015, when they were SACU. They say there here to help you with your money. A couple months in i got 6 overdraft bills totaling $350. Yet I had way more money that that in my savings. I asked …
I don’t understand how this could be one of your big branch locations and always be having problems with your ATM machine. It would be so helpful to your customers if you could have more than one ATM machine at this location. I live less …
A lady named Sandra who works in the credit card/loan department was being rude and passive aggressive with her questions after I was waiting 30-45 minutes to speak to a representative. People are waiting long periods of time on the phone …
Credit Human needs to get their act together. After being on hold for a 8 minutes then recalling because the call gets dropped I decided to go to this Branch. Apparently this location is closed to the public and the drive thru as well. …
Not safe. Not careful w identity and personal info
Total trash. Garbage may be a compliment for this bank. You gave identity thiefs $9000 in our name without any verification via credit scores. Wow just wow. …
Just went thru the drive thru lanes at 4:10 pm to make a deposit. Two lanes were open with 4 cars ahead in each lane. Took me 40 minutes to reach the teller and another 10 minutes for the teller to do a simple cash deposit transaction. …
Been a member since 1996. I used to appreciate their services. Now I have constant issues logging in, making online payments and general access to my own money. …
Customer service is horrible at this location the ladies that work here are so rude, catty and sarcastic very unprofessional. I barely ever go inside maybe once every few years if I have an issue with a payment. They make you feel so …
Bad service
Bank with Randolph Brooks 1000xs better than this bank
The nicest people
Very slow drive thru , people need to be trained better, I blame management
This is the worst credit Union I’ve had to ever deal with.
Always have had a great experience. Great customer service, they help with any issues and resolve them.
They give great rates, great service and have great hours.
Easily to work with on a car loan.
Very disappointed in they’re customer service and how they treat me as a member definitely will be filing a complaint.
The bank is lame. Everything takes forever to get.
From online help to mobile app not working to phone service ALWAYS taking LONG .
Most of the time, no matter what time of the day, is very busy. Long lines, but tellers are always pleasant.
This is by far the worst bank ever, commit fraud and treat their customers with no respect. Go to Randolph Brooks 1000000000000x better
Great rates, slow service, sorry app sign in. Have been locked out of app for over a month. Need two devices to enter app
I have been a member here for over 8 years and have never had an issue. Every employee that I have encounter has always been a delight to work with.
People are friendly and never had issues. My issues are when calling in it takes forever to get someone on the line. The lines at the bank take forever. It is too hard to get in and out quickly.
You need a phone number so we can talk directly with this branch.
Worst experience,I have been banking for 40 years but I think it is time for a change ,they said they are having trouble because of COVID,in almost a year they haven’t figured out how to deal with it ,I just think they don’t have experience …
Worst bank in San Antonio. Literally had the bank manager assistant manager and all the office employees see me walk in and I am the only customer mind you. All the stuff I just mentioned stood up and walked away from me and into an office. …
I’ve been a customer of this sorry excuse of credit union for over 15 years. Their customer service is poor. If you have any issues come back later. Don’t lost your temper or there be consequences.
Terrible customer service regret ever joining, I would strongly discourage my friends and family from banking with this mess.
Lol there was a roach in the restroom , scared tf S**t out of me so… If I were you I’d suggest Security service FCU or Randolph Brooke FCU . As a Former employee save time money and effort , even if you considering working this should be …
After signing in at the lobby, there is no one here to help members. The wait was way too long.
It’s too bad I can’t get to my safety deposit box online.
Seriously…lobbies are closed due to Covid?!? You realize I can walk into a pet store? Are you a bank that’s critical for people? Do you not want my money? How long will you be closed? …nobody knows. Can someone with half a brain make some decisions here?
Nice people horrible banking experience. Had my debit card stolen from here and BANK OF AMERICA. BANK OF AMERICA gave me money back instantly. Credit Human denied me my claim. Account closed!!!!
Wouldn’t let me close my account without my parents. Because 14 years ago, I was 16 years old and needed them to open it. $200 later in overdraft fees because I had no money in there and a mysterious $15 charge was being tacked on every month +$20 overdraft fee, I’ve decided this is a terrible place to bank.
I would like to share my experience with Credit Human (formally SFCU), which was absolutely horrible. We had purchased a water softener thru a company and this was there financing company. I had made all payments on time and decided to …
They can’t keep on their word when they say they will have something done like a statement. Called in the day I was promised my statement and I was told they can’t do anything for me. Not a reliable bank. …
why is it so difficult to speak with someone? Every time I try and call it’s a LEAST a half an hour and they never call you back
Seems like they are always short staffed. About to close my account. Now due to covid inside is closed but tellers are super slow in drive through. Waited o we 30 mins, this is unacceptable. Staff needs to improve their time, some people have to work.
Worst Bank. Rude condescending employees. Manager applauds the bad service. By closing branches and ATMs they are showing signs of having financial problems. I plan to close my account. Typical ex military board think they can run a business. Civilian is NOT Military.
After 10 years with banking with Sacu then credit service its finally time to move on. I contact their fraudulent departments about two unauthorized charges i had for the same day. Nothing was resolved. I was charged overdraft fees because …
Very RUDE employees! Called their call center and waited for 2 hrs, a recording prompted me to get a call back. Never got a call back and started the process all over again the following day, finally contacted me with excuses, excuses and …
BEWARE if choosing to bank here. I got charged around 200 in withdraw fees for just using my debit card normally. Withdraw fees includes transactions, purchases, transfers, and ATM withdraws. And get this you only are allowed 4 of these …
Mom had some business to do here today. She had several transactions to complete. Stefano and Ashley were of tremendous help. Both were knowledgeable, calm, and polite which adds up to helpful. Thanks for everything!!
I recently opened an account with Credit Human almost a month ago, and it has been the WORST experience I have ever had from a financial institution. If I could leave 0 stars I would! The bankers do NOT know the meaning of customer service. …
I work Covid and asked if I may cash check in lane as to not potentially infect anyone and told I had to come in checks must be cashed inside, must be purchased inside and randomnly was told my overdraft protection was invalid, likely …
#credithuman has to be the worst financial institution ever … who denies someone there money after it was stolen from them ? And what financial institution doesn’t Atleast provide a provisional credit applied to your account after a …
There overdraft is a scam. Became a member in 2015, when they were SACU. They say there here to help you with your money. A couple months in i got 6 overdraft bills totaling $350. Yet I had way more money that that in my savings. I asked …
I don’t understand how this could be one of your big branch locations and always be having problems with your ATM machine. It would be so helpful to your customers if you could have more than one ATM machine at this location. I live less …
A lady named Sandra who works in the credit card/loan department was being rude and passive aggressive with her questions after I was waiting 30-45 minutes to speak to a representative. People are waiting long periods of time on the phone …
Credit Human needs to get their act together. After being on hold for a 8 minutes then recalling because the call gets dropped I decided to go to this Branch. Apparently this location is closed to the public and the drive thru as well. …
Not safe. Not careful w identity and personal info
Total trash. Garbage may be a compliment for this bank. You gave identity thiefs $9000 in our name without any verification via credit scores. Wow just wow. …
Just went thru the drive thru lanes at 4:10 pm to make a deposit. Two lanes were open with 4 cars ahead in each lane. Took me 40 minutes to reach the teller and another 10 minutes for the teller to do a simple cash deposit transaction. …
Been a member since 1996. I used to appreciate their services. Now I have constant issues logging in, making online payments and general access to my own money. …
Customer service is horrible at this location the ladies that work here are so rude, catty and sarcastic very unprofessional. I barely ever go inside maybe once every few years if I have an issue with a payment. They make you feel so …
Been a member since 1978 (or so).
Seen this credit union go thru a lot of changes to keep up with the times. …