NOT FORTHRIGHT. TAKE FOREVER. WILL TALK BEHIND YOUR BACK. THIS WAS MY SECOND TRANSACTION WITH THEM AND I’LL NEVER USE THEM AGAIN AND SUGGEST NO ONE ELSE DOES.
Literally the worst banking experience of my life, these people don’t give a damn about you, no personal connection, no communication, no responsibility at all. DO NOT USE THIS COMPANY
Knowledge, professionalism and attention to detail. The entire process was seamless and any question that I had was answered in a timely manner. On a scale of “one to ten” I rate Nery Dornisch a twelve!
Just want to say thank you to Nery for all she did for me. She went over and above to provide excellent customer service in purchasing my home. Thank you again…..
Covered every detail of the process methodically and efficiently. The steps are many, and can seem daunting at times, but the loan officer assured me every step of the way.
I am selling a house to someone using them as a lender. They do not respond to anyone, they have brought last minute conditions, and we may or may not close this Monday, a week late. At this point, I doubt it.
It was a pleasure working with Kaitlyn Pham. She was always available to answer questions and guide me to the people needed to complete my requests. Very helpful.
Jeanne was terrific keeping everything on track and communicating what was needed as we prepared to close on our loan. Outstanding experience, thank you!
I have worked with a lot of mortgage people over the years, but this company and everyone associated with it are in super star status. They were terrific and things could not have gone smoother,
They were great during the loan process but after is a completely different story. Id rather someone cut my big toe off than to have to deal with this organization… ever… again…
Most unpleasant company to work with. They make you feel like you just a number. No sense of customer service at all. I would not wish them on my worst enemy. If I hadn’t gone so far in the process I would have went else were.
I have brought four houses in my life time, This was the 1st with my credit union. It was by far the least stressful, and most enjoyable out of all four. Thank you all again for all your help. Gary
Go some where else for a mortgage. Completed online application and never heard from CUMM. After one week I called ATFCU and got name and number of the reviewing officer. Called and left message. No call back. After another week called and left message. Same result – nothing. Called ATFCU and asked them to return my application fee.
The worst mortgage company I’ve ever used!!! There is no Communication. They talk to you like you have no idea what’s going on. They are the lest informed I’ve ever done business with.
This mortgage company is terrible. No iPhone app that actually works. They took forever to find my mortgage. Then you will spend at least 1hr on hold to speak with some rude foreigner. I hate this morgage company. Use wellsfargo.
Nery was very responsive and extremely knowledgeable. She settled every issue that came up immediately and kept me well informed. I also appreciated the home buying seminar in which Nery participated. Highly recommend.
Catina Henry is great , Please use her for your Financing Services in all aspects, She is knowledgeable and represent CU Mortgage company very well, Thanks Cantina!
Carla did an excellent job in guiding me on my home refinance from start to finished always kept me on top of everything, your company needs more people like you Carla good attitude and charisma very good experience.
Our experience with Austin Telco was awful. I would run away and run fast. The process took five months with poor communications and poor feedback. They would request information and lose it. No way.
Mark is very personable, extremely knowledgeable, and communicative. Mark was always available for the multitude of questions we had. The mortgage process was concise and easy to follow. Thank you, Mark!
DO NOT TRUST THESE GUYS with your real estate transaction. They are unprofessional, sloppy, and careless. Their employees are under-qualified, incompetent, and make rookie mistakes. Do not let them mess with one of the most important …
Carla Curbo is very courteous and pleasant to work with. She answered every question in great detail which helped make the process completely stress free. I highly recommend her.
I had an great experience working with Rudy on my loan he was very patient, helpful,and outgoing i would refer anyone to him and wish him all the best.
Chip Gibson, was great to work with. He took out as much time to assure I was satisfied ,and understood each step of my loan process. I am pleased to have this opportunity. Thanks much.
JoAnn Valdez was so awesome in helping me get all the papers for my loan! She always made sure that I was had everything that I needed!. On a scale of 1-10 she is no doubt a 10!!😜😜😜 Thanks to JoAnn Valdez I now own my own house!!! …
My experience with Greg Gardon was exceptional. Greg was professional, patient and guided me through the entire process of my home Purchase. Greg made my experience flawless.
Our entire loan process was professional and went smoothly. We would highly recommend Jeanne Traywick and CU Members mortgage with their very professional team.
I would have liked more communication along the approval and underwriting process: acknowledgement of receipts of docs, updates, timeline, information of what’s needed, or what’s next. …
Ryan was very professional and helpful through the process of buying our home. His responses to questions via email were very prompt and he worked on getting information updated to us as soon as he could.
I was working with Danny Estrada on the purchase of my home . He Explain to me all the documents & guide me through everything all the steps very patiently and friendly answer all my emails and calls right away , He explain to me and …
Todd Cholevik from CU Members Mortgage recently processed our mortgage for our new home. Todd made himself available to discuss questions and explain the many details related mortgage processing and closing. Todd’s professionalism and willingness to meet tight deadlines for us was much appreciated.
Dana LaGrone was amazing to work with on a re-finance. She provided excellent options and fantastic service. Thank you to Dana and the Texas Credit Union Team.
I would recommend Carla Curbo to anyone seeking a new or refinance a mortgage. She will be there for you throughout the process and even after the loan is funded.
I had a good experience with Dana LaGrone. She was clear, knowledgeable, and responded promptly. My dates, amounts, and deadlines were within given expectations- which is excellent!!!
I have the opportunity of being assisted by John Smith throughout the entire mortgage process. He did not make me feel like another number; instead, he follow up with me in every step and make this transaction as smooth as possible. Thank you JR!
What a great and relaxing experience we had with Peggy Dillion. Guided us threw the whole process with respect and professionalism. Kept us updated with progress of the mortgage loan and documents that was needed to get this approved.
Jr was very helpful throughout the entire process as he didn’t give the feeling that it was just his job , but that he truly cared to see both sides satisfied and well. Above all he looked out for my best interest as a buyer first and formost with all questions answered on time without long breaks in communication.
Melissa Cruz was awesome to work with. See was always responsive to any issues or questions I had.
My refi went thru without any headaches. All parties involved are examples of how customer service should be given.
I had a pleasant experience working with Melissa Cruz and everyone who helped us with this journey. Any questions answered at anytime of the day or night. We could not be happier with our experience.
Recently completed a refi of my home and even during this pandemic, the service and communication was prompt and timely. The process was very easy and took very little effort to get done, I got a great rate and took 4 years off the life of my mortgage.
As a long time TXCU member I really wanted to refi with Texans while the rates are so low. I had trouble getting through through over the phone voicemail and email systems because of our current situation. Then I received a flyer in the …
Jeanne has been exceptional to work with from the start, even through our multiple offers and two previous (unfruitful) attempts in previous years to buy a house. She is always quick to reply and eager to help. If we need financial assistance in the future we will definitely go back to her!
Peggy Dillon was our loan officer, I am very impressed with her professionalism, prompt returning call and answered all my questions with patience and in details. I look forward to work with her in future finance needs.
We recently refinanced our mortgage and all that were involved in that process were friendly and helpful. we were kept informed of the progress and all went quite smoothly. thanks again to everyone
We recently financed a new home through CU Members Mortgage. The people (Dana LaGrone, Julie Townsley and everyone on TeamOne) were simply the best! Dana always had answers for our questions and helped guide us through the application and …
Mark is very knowledgeable and was extremely helpful throughout the entire loan process. He was the person who kept everything on track when any issues were encountered I highly recommend him if you are looking for someone to trust to get the job done!
Great experience with a mortgage refi! Everything done online except the closing. It was much easier than original mortgage loan. Quick and complete responses! A pleasure doing business with them!
Mark provided excellent, knowledgeable information, while quickly turning around all of the information for my home loan. Melinda was also excellent in gathering all of the information and dealing with the unexpected last minute changes during the holidays. Thanks again!
This is my second time using CU for my mortgage. Excellent service as always. Dana was great at answering all of my questions and getting my refi done quickly. Highly recommend them!
Rudy Huling was extremely helpful! Made our refinance a very easy process. He was extremely personable and helped in every way he could. Highly recommend!
This was my 3rd home loan, and by far the easiest! We never had to double up or resend documents like we had to with VA. Only sending things once, and getting excellent and promt communication was key. I’d highly recommend JoAnne and …
The entire staff is very helpful, respectful & professional! They were easy to work with & I’ve told all my friends & family if they need mortgage assistance to use C U Members Mortgage. Thanks again to the the greatest staff I’ve ever worked with!
Tori is an amazing loan officer. She is detailed and results oriented.
Her personal interest in the success of your loan is unmatched. We highly recommend her to guide you through the process in a stress free, professional manner.
This was my first time buying a home. I had a ton of questions but Liza was always responsive and patient with me. She helped me through the entire process, from my application to closing. At times it was stressful for me but I really appreciated her for helping me every step of the way.
Jill Crawford and her team went above and beyond to make everything happen with our loan. When things seemed impossible she made them possible. Everyone was courteous and professional and we would definitely use CU Members Mortgage again.
For the last four or five years I was considering to refinance my home and Noble credit Union was my choice.. Melissa Cruz along with Jacqueline and Noble credit staff made it is very convenient for me… they were always there for any …
Ms. Shelley Shaver is very knowledgeable, comforting when times could be horrific for the purchasers, and very thorough. She made our experience in purchasing our home a very rewarding experience. She saved us money where she could and …
TCU and Dana LaGrone provided superior customer service through our refinancing process. Dana was diligent in communications and walked with us start to finish with nothing lacking. I highly recommend Texans Credit Union and Dana LaGrone.
Rudy Huling with CU Members Mortgage is awesome! He walked us through the whole mortgage process, step by step! You can not ask for any better customer service than what you will get from Rudy! We would recommend him to all of our friends and family or whoever my be in the market for a new mortgage!
I was a first time home buyer and Dana LaGrone was very helpful and patient with me. She was very knowledgeable and answered all of my questions in a timely manner. I couldn’t be happier with Dana and TCU throughout the process.
We had a horrible experience and honestly wondered if we were experiencing housing discrimination. We couldn’t believe that a real business could be so disorganized and mistake prone without some form of malice involved. …
I sell 50 properties a year and this by far has been the single most unprofessional and ineffective mortgage company to date. They had 60 days to close a loan that a local lender could have closed in 30. 2 days before closing (which is one …
I was concerned when my Credit Union sold my mortgage to CU Members Mortgage, but they have been great for me. I have had no issues with the company, and the rare times I actually need to contact them regarding payment changes, escrow, insurance or taxes they have always been easy to reach and helpful.
Great customer service by Cord Ingram and the rest of the team at Colonial. Re-Fi process couldn’t have gone better. Cord was very knowledgible and professional at all times. Open, timely and frequent communications to keep me informed and the process moving.
Perhaps I was just unlucky, but I would not recommend CU Members Mortgage to anyone.
1) My application sat idle for two weeks before they started working on it. …
I had JR working on my loan. No communication worst LOAN officer I ever dealt with. I almost had to pay an extra $10000 fee because he didn’t get the loan done on time. If I didn’t have a good lawyer and title company I would have had to …
Rudy Huling and his colleagues did a great job of expediting the loan process and he was very patient in explaining the various documents I needed as well as explaing the specifics of each document he sent over. Very satisfied with their services
I worked with this company for 2 months to try to close on a house. Every day they needed more paperwork, Several times consisting of me taking off work to obtain. Two times I had to give more earnest money because they took so long. I had …
I had a very positive experience from start to finish. Greg was on top of things and I would work with him again no question. Professional and personal. Highly recommend.
Very friendly and helpful staff. We recently did our refinance with Intouch and pleasantly surprised at how smoothly things went. The mortgage consultant “Peter” assisted us and was available whenever we had questions. We are looking into a …
I had a great experience with Shelley and her team at CU Members. She presented different options that really helped me get the most out of my refinance. I definitely recommend!
This has been a really bad experience for me dealing with Liza Ruiz, she is very unprofessional when It comes down to working with people to get a refi done on a home. The communication is extremely poor in all aspects. I hate that Texans …
Tori Fisher was Awesome answered every question through out the stressing process of buying a home if it weren’t for her I’m not sure I would have made it to the end. But thanks to her guidance and expertise I made it from start to finish …
I recently refinanced my mortgage with Texans Credit Union. It was a great experience and very smooth transaction with representative Dana LaGrone. She communicated with me throughout the process. If you’re looking for a new mortgage or refinance, I recommend Texans Credit Union and Dana LaGrone.
CU Members, I would like to commend Tori Fisher for her outstanding leadership and knowledge as she guided my wife and I through this loan process. Considering the crisis our nation is facing at the moment, she was always in close contact …
I just wanted to say that my experience with CU Members Mortgage was great! Todd went above and beyond in helping us to get the best rate, and the best experience possible! I would recommend them to everyone that I know!
Bank has issues. First I was mailing my checks to forth Worth.
They change them to dallas and a couple times I had to send the check twice because my payment got lost. …
I have been trying to refinance my house, going on 5 months now,. I have presented information multiple times and have been promised closing since June!!! Every month it’s always, ” the Under writer needs this or that, for 5 freaking months …
Exemplary customer service… Tori Fisher told me from the beginning that she would tell me if she could not beat competitor’s rates and SHE DID EXACTLY THAT. Her honesty and integrity made me want to do business with her anyway (but I did …
This was the most unorganized lender we have ever worked with. They do not return emails or calls promptly if ever, they ask for the same documentation over and over. Our loan took over 5 months to close. There was nothing unusual about …
Rudy Huling was great to work with! He took so much time explaining everything to me and I could tell that he was trying to help me as much as possible. He told me that I could reach out if I had any more questions and I’m sure that I …
I used CU Members Mortgage when I began the process of buying a home. It was a short sale. The process took a year (due to the seller’s lenders). Mark Breidenstein took over after my previous contact took another job. Mark was responsive …
I am a real estate agent that has had the unfortunate experience of working with CU members mortgage. The buyers of our home chose to get their loan from them. It has been an absolute nightmare. Their loan officer Sheena has been …
I had a great experience working Jill as we navigated the Housing Mortgage Industry for the first time. As first time home buyers, we asked naive questions and Jill was patient with us and provided valuable perspectives that helped us make an informed decision-
If you get Catina Henry, good luck.. The very first conversation we had was completely unexceptionable. I’m under the impression that because I disclosed my age and race that I was discriminated against.. If you don’t like helping people …
JR Smith is a super awesome loan officer – very professional, knowledgeable, dedicated, thorough, and great communicator. He’s always available to provide great answers to our questions (we are both researchers, so we are curious in nature …
I recently did a refi with Cord Ingram at CU Members / Colonial Savings. I was so pleased with the communication and professionalism I received. He kept me in the loop throughout the process. Will use him again and I recommend him for all your mortgage needs.
I would like to say that my dealings with Cord Ingram at CU Members Mortgage have went better that I could have ever expected. Cord is a professional in all that he does, and all that he says. He bent over backwards to ensure that I had …
HC credit union mortgage vendor Crysti Elder was so helpful and supportive during purchasing our new home. She helped us to feel confident in the process. I recommend anyone to work with Crysti’s team to get your new home!
Cant say enough great things about Dana! She handled our mortgage effortlessly and made a somewhat stressful process, easy and pleasurable. Wouldn’t want anyone else to handle our mortgage needs. She is very knowledgeable and always willing and ready to help. She is simply the best!
My wife and I enjoyed working with the CU Mortgage family for our re-finance. The loan specialist (Catina Henry) that we were assigned was very positive and resourceful in working out our unique issues. Our re-finance experience was very rewarding and positive.
Our Loan Officer, Rudy H., was very efficient, courteous and most of all professional. We would highly recommend him, without hesitation, to anyone seeking an agent with great honesty and integrity.
Dana LaGrone did a wonderful job for us. She kept us informed of the next step of the process. We were informed of all refinancing fees and our new fixed interest rate. Paying off our debt was a big help. I really appreciate how she …
All of the people at CU Members Mortgage have been great working with us to complete our re-fi. I would recommend giving them a call for all of your mortgage needs.
Mark Crowley was very responsive and got us the paperwork to refinance the same day we asked. Keyta in loan processing was able to guide us through the process flawlessly. CU Members and Austin Telco Federal Credit Union are great to work with.
Cord went above and beyond our expectations and we were able to close 15 days earlier. The CU team works well together and we communicated all issues effectively. The CU Mortgage group is highly recommended by Sam Hernandez.
The customer service provided to me by the mortgage lenders was outstanding. I recommend the team to anyone. They are truly an asset to the CU Members Mortgage. If the need arises, will do business with them again.
Jill Crawford is the best! She really helped me understand the ins and outs of what the process is and was a huge help. Great communication and really fast at responding to my questions, emails and I am so looking forward to working with her. Thanks again Jill!
Our loan officer, Tori, was the best part about our entire first time home-buying experience. She went above and beyond the whole process. Always wanted to make sure we were in a good place. She was always checking in on us to make sure we …
Melissa and her Team are Amazing! Thank you so much Melissa. I worked with Melissa in the past and every time she has proven why she is Perfect. She made me and my family feel so apricated as CU Members customers, I cant ever imagine going anywhere else for Mortgage related business.
I had an great experience working with CU Mortgage! Dana was the person that helped us through every aspect of the process. If you ever need help with a first or second mortgage, I would highly recommend Dana. She kept us informed of what …
I had worked with Peggy Dillon on my refi. Outstanding support; she was able to provide the information I was looking for and also provide the options I needed to accomplish my goals. Very understanding and knowledgeable. I would recommend her to anyone looking for a mortgage loan. Thanks Peggy
Working with CU Members Mortgage was stress free and a pleasant experience. Jeanne always communicated with us regarding the documents we need and always had great customer service. If you are looking for a mortgage company to treat you like a person and not just a piece of paper or number CU Members Mortgage is the place to go.
Jill Crawford’s professionalism, level of details and swift responses to the queries that I had were outstanding. I am thankful for her support during my home loan refinance process. Even after the closing, I had few questions and she has been prompt in responses. I would highly recommend her.
Working with Mark Breidenstein and his staff at CU Members Mortgage on our recent home mortgage refinancing was a totally satisfying experience. He and his team were very professional, experienced / knowledgeable and very easy to …
Jill Crawford helped us with our re-finance and we were very pleased with the service we received. Jill and the Colonial team were excellent! Very thorough and knowledgeable on all aspects of the re-finance process. I would highly recommend using Jill for your next mortgage needs!
My husband and I had the worse experience with this company, so glad we were able to find another company that provided us with the greatest experience and after waiting over 40 days and providing the same documents over and over again …
Jill Crawford was our loan officer and she was amazing! She was always honest with us, was prompt to respond to any questions and kept us well informed of the process. I can’t think of one thing that she could have done better. If it’s possible to request your loan officer, I would highly recommend Jill.
I refinanced my mortgage in order to do a major home improvement project. I chose to go within Guardian Credit Union because of the disappointing experience with my mortgage carrier. I was connected with Shelly Shaver to assist in the …
It was an exceptional experience. Gregg guided us through every step. Answered all our questions. He was just great to work with right to the closing. I would highly recommend CU Members Mortgage.
Bob & Joyce Towell
Crysti Elder made our home purchase great! Crysti listened from beginning to end and worked to complete our unique loan application package and approval by the requested closing date. We are very appreciative.
AKC for NC
Awesome customer service
Very easy to work with.
Their process should be better
They are very Professional.
Great service, friendly compromising individuals
DO NOT use this company! The service is slow and horrible!
Slow as a sloth. They seem very disorganized.
Very good customer service and best rates in the market.
Great service, less fees to refinance
No problems, good communications, refi went very smoothly
Mr. Breidenstain was very diligent, and keep me informed of everything.
Friendly, courteous and efficient. Always available to answer questions. Extremely helpful.
We had a great experience! Excellent customer service!
They were great to work with purchasing a new home!
Great loan officer! Always there to answer questions, great communication!
Chip Gibson was very knowledgeable and extremely helpful in answering my many many questions. Thank you Chip!
NOT FORTHRIGHT. TAKE FOREVER. WILL TALK BEHIND YOUR BACK. THIS WAS MY SECOND TRANSACTION WITH THEM AND I’LL NEVER USE THEM AGAIN AND SUGGEST NO ONE ELSE DOES.
Literally the worst banking experience of my life, these people don’t give a damn about you, no personal connection, no communication, no responsibility at all. DO NOT USE THIS COMPANY
Very personable and always on task. Made my transition very easy and worry free.
Chris Owens works hard for his customers to find the best solutions for financing.
Lisa Chavez made our loan experience incredible especially through the epidemic
I had a lot of questions and they were always answered thoroughly and in a timely manner. Customer service was great!
Very positive experience. The process moved quickly and everyone I met was very professional and cordial.
Jessica and the team were excellent guiding us through the home mortgage process.
Another successful loan application process with CU Members Mortgage!
This is the worst company to work with. This is my 4th house and never once did i have such a horrible stressful experience. Go elsewhere.
Very helpful every step of the way would definitely recommend anybody they needed help getting a mortgage you can’t go wrong here
Catina is great to work with she was always on top of all our needs.
Fast, professional, e-sign and email made me feel very involved in the process and I was always informed through out the entire process.
We’ve used Mark a few times over the years and he has always been very helpful. We highly recommend him.
Melissa is amazingly helpful. She made the whole loan application process so easy.
Outstanding service. They provide constant status throughout the process. They work with a sense of urgency to ensure successful, on time closing.
Cord was super helpful and answered all our questions and put us at ease through the entire process! Definitely highly recommend!!
Knowledge, professionalism and attention to detail. The entire process was seamless and any question that I had was answered in a timely manner. On a scale of “one to ten” I rate Nery Dornisch a twelve!
Great customer service and didn’t have any problems whatsoever! My second time using them, and would again.
So far the worst lending experience in my career definitely will not recommend this mortgage company for anyone.
Awesome member service from their Loan Officer, Crysti Elder! I recommend it to all millennials like myself who prefer to process everything online.
Dana was wonderful. She kept us informed during the entire process. Very helpful and professional.
It was a roller coaster experience as a 1st time home buyer, but I had a great team working with.
Just want to say thank you to Nery for all she did for me. She went over and above to provide excellent customer service in purchasing my home. Thank you again…..
Covered every detail of the process methodically and efficiently. The steps are many, and can seem daunting at times, but the loan officer assured me every step of the way.
Highly recommend Greg Gardon and the CU Team. We have used them twice in the last year. Prompt, friendly and professional service.
While it was a rough start CU demonstrated great team work and pulled through for a final approval. I would recommend this mortgage office.
I am selling a house to someone using them as a lender. They do not respond to anyone, they have brought last minute conditions, and we may or may not close this Monday, a week late. At this point, I doubt it.
It was a pleasure working with Kaitlyn Pham. She was always available to answer questions and guide me to the people needed to complete my requests. Very helpful.
Super easy process and great people to work with. Dana was super helpful and made the process seamless. Definitely will recommend
Have used them for both original mortgage and refinance. Both times, they were quick helpful and made the whole process very easy.
She was amazing!! She cares for her clients and makes them so happy!!! Tori fisher is the best!!!
Greg was very knowledgeable and helpful with my loan. He responded quickly to answer any questions or concerns. I would recommend Greg.
I highly recommend Tori. She was very helpful in every way. Always quick to respond to every question I had during the whole process.
Dana was great, the entire experience was smooth with prompt response and professional feedback. I could not have asked for a better team!
Jeanne was terrific keeping everything on track and communicating what was needed as we prepared to close on our loan. Outstanding experience, thank you!
Our refinance with this company was a very pleasant experience. I highly recommend.
Very professional and a pleasure to work with. They were also extremely fast in completing my mortgage application.
first mortgage and refinanced through this company, excellent customer service and super friendly, knowledgeable loan officers.
I have worked with a lot of mortgage people over the years, but this company and everyone associated with it are in super star status. They were terrific and things could not have gone smoother,
They were great during the loan process but after is a completely different story. Id rather someone cut my big toe off than to have to deal with this organization… ever… again…
Most unpleasant company to work with. They make you feel like you just a number. No sense of customer service at all. I would not wish them on my worst enemy. If I hadn’t gone so far in the process I would have went else were.
Great experience from a first time home buyer! John Smith and his team were amazing.
I would Not recommend CU Members Mortgage to anyone wanting a Home Loan…..Be aware if you are in the process of getting a Mortgage. Good Luck!
Shelley was very helpful through an extremely stressful and chaotic time. She was accessible and very patient. I recommend her highly.
I have brought four houses in my life time, This was the 1st with my credit union. It was by far the least stressful, and most enjoyable out of all four. Thank you all again for all your help. Gary
Go some where else for a mortgage. Completed online application and never heard from CUMM. After one week I called ATFCU and got name and number of the reviewing officer. Called and left message. No call back. After another week called and left message. Same result – nothing. Called ATFCU and asked them to return my application fee.
The worst mortgage company I’ve ever used!!! There is no Communication. They talk to you like you have no idea what’s going on. They are the lest informed I’ve ever done business with.
Great experience, they kept me in the loop throughout the entire process making it easy and worry free. Would definitely recommend.
This mortgage company is terrible. No iPhone app that actually works. They took forever to find my mortgage. Then you will spend at least 1hr on hold to speak with some rude foreigner. I hate this morgage company. Use wellsfargo.
Nery was very responsive and extremely knowledgeable. She settled every issue that came up immediately and kept me well informed. I also appreciated the home buying seminar in which Nery participated. Highly recommend.
The worst loan experience ever. We would not have closed, had I not stayed in touch with them. I should be on their payroll for doing their job.
Great mortgage process. My loan officer’s James Norman and Mary Wade were very cordial and easy to work with!
Catina Henry is great , Please use her for your Financing Services in all aspects, She is knowledgeable and represent CU Mortgage company very well, Thanks Cantina!
Carla did an excellent job in guiding me on my home refinance from start to finished always kept me on top of everything, your company needs more people like you Carla good attitude and charisma very good experience.
Our experience with Austin Telco was awful. I would run away and run fast. The process took five months with poor communications and poor feedback. They would request information and lose it. No way.
Mark is very personable, extremely knowledgeable, and communicative. Mark was always available for the multitude of questions we had. The mortgage process was concise and easy to follow. Thank you, Mark!
Representative jil Crawford was a pleasure and joy to work with. Very knowledgeable in her job. I differently iwould recommend this company.
DO NOT TRUST THESE GUYS with your real estate transaction. They are unprofessional, sloppy, and careless. Their employees are under-qualified, incompetent, and make rookie mistakes. Do not let them mess with one of the most important …
Carla Curbo is very courteous and pleasant to work with. She answered every question in great detail which helped make the process completely stress free. I highly recommend her.
I had an great experience working with Rudy on my loan he was very patient, helpful,and outgoing i would refer anyone to him and wish him all the best.
Chip Gibson, was great to work with. He took out as much time to assure I was satisfied ,and understood each step of my loan process. I am pleased to have this opportunity. Thanks much.
JoAnn Valdez was so awesome in helping me get all the papers for my loan! She always made sure that I was had everything that I needed!. On a scale of 1-10 she is no doubt a 10!!😜😜😜 Thanks to JoAnn Valdez I now own my own house!!! …
Cristi Elder helped us obtain a refinance mortgage and was so helpful in doing so.
She explained details that made our job easier.
Greg Gardon was very helpful, prompt, and explains the processes in detail. He kept me informed and was easy to talk to. Loved working with.
My experience with Greg Gardon was exceptional. Greg was professional, patient and guided me through the entire process of my home Purchase. Greg made my experience flawless.
Our entire loan process was professional and went smoothly. We would highly recommend Jeanne Traywick and CU Members mortgage with their very professional team.
I would have liked more communication along the approval and underwriting process: acknowledgement of receipts of docs, updates, timeline, information of what’s needed, or what’s next. …
Ryan was very professional and helpful through the process of buying our home. His responses to questions via email were very prompt and he worked on getting information updated to us as soon as he could.
I was working with Danny Estrada on the purchase of my home . He Explain to me all the documents & guide me through everything all the steps very patiently and friendly answer all my emails and calls right away , He explain to me and …
JoAnne did a great job for us! I highly recommend her for your mortgage needs!
Todd Cholevik from CU Members Mortgage recently processed our mortgage for our new home. Todd made himself available to discuss questions and explain the many details related mortgage processing and closing. Todd’s professionalism and willingness to meet tight deadlines for us was much appreciated.
Dana LaGrone was amazing to work with on a re-finance. She provided excellent options and fantastic service. Thank you to Dana and the Texas Credit Union Team.
I would recommend Carla Curbo to anyone seeking a new or refinance a mortgage. She will be there for you throughout the process and even after the loan is funded.
I had a good experience with Dana LaGrone. She was clear, knowledgeable, and responded promptly. My dates, amounts, and deadlines were within given expectations- which is excellent!!!
Very friendly, professional, and prompt service. The knowledge and guidance from Crysti made us feel at ease during our refinance process.
I have the opportunity of being assisted by John Smith throughout the entire mortgage process. He did not make me feel like another number; instead, he follow up with me in every step and make this transaction as smooth as possible. Thank you JR!
What a great and relaxing experience we had with Peggy Dillion. Guided us threw the whole process with respect and professionalism. Kept us updated with progress of the mortgage loan and documents that was needed to get this approved.
Jr was very helpful throughout the entire process as he didn’t give the feeling that it was just his job , but that he truly cared to see both sides satisfied and well. Above all he looked out for my best interest as a buyer first and formost with all questions answered on time without long breaks in communication.
Melissa Cruz was awesome to work with. See was always responsive to any issues or questions I had.
My refi went thru without any headaches. All parties involved are examples of how customer service should be given.
I had a pleasant experience working with Melissa Cruz and everyone who helped us with this journey. Any questions answered at anytime of the day or night. We could not be happier with our experience.
Recently completed a refi of my home and even during this pandemic, the service and communication was prompt and timely. The process was very easy and took very little effort to get done, I got a great rate and took 4 years off the life of my mortgage.
As a long time TXCU member I really wanted to refi with Texans while the rates are so low. I had trouble getting through through over the phone voicemail and email systems because of our current situation. Then I received a flyer in the …
Jeanne has been exceptional to work with from the start, even through our multiple offers and two previous (unfruitful) attempts in previous years to buy a house. She is always quick to reply and eager to help. If we need financial assistance in the future we will definitely go back to her!
Peggy Dillon was our loan officer, I am very impressed with her professionalism, prompt returning call and answered all my questions with patience and in details. I look forward to work with her in future finance needs.
We recently refinanced our mortgage and all that were involved in that process were friendly and helpful. we were kept informed of the progress and all went quite smoothly. thanks again to everyone
We recently financed a new home through CU Members Mortgage. The people (Dana LaGrone, Julie Townsley and everyone on TeamOne) were simply the best! Dana always had answers for our questions and helped guide us through the application and …
Mark is very knowledgeable and was extremely helpful throughout the entire loan process. He was the person who kept everything on track when any issues were encountered I highly recommend him if you are looking for someone to trust to get the job done!
Great experience with a mortgage refi! Everything done online except the closing. It was much easier than original mortgage loan. Quick and complete responses! A pleasure doing business with them!
Mark provided excellent, knowledgeable information, while quickly turning around all of the information for my home loan. Melinda was also excellent in gathering all of the information and dealing with the unexpected last minute changes during the holidays. Thanks again!
This is my second time using CU for my mortgage. Excellent service as always. Dana was great at answering all of my questions and getting my refi done quickly. Highly recommend them!
Rudy Huling was extremely helpful! Made our refinance a very easy process. He was extremely personable and helped in every way he could. Highly recommend!
This was my 3rd home loan, and by far the easiest! We never had to double up or resend documents like we had to with VA. Only sending things once, and getting excellent and promt communication was key. I’d highly recommend JoAnne and …
The entire staff is very helpful, respectful & professional! They were easy to work with & I’ve told all my friends & family if they need mortgage assistance to use C U Members Mortgage. Thanks again to the the greatest staff I’ve ever worked with!
Tori is an amazing loan officer. She is detailed and results oriented.
Her personal interest in the success of your loan is unmatched. We highly recommend her to guide you through the process in a stress free, professional manner.
This was my first time buying a home. I had a ton of questions but Liza was always responsive and patient with me. She helped me through the entire process, from my application to closing. At times it was stressful for me but I really appreciated her for helping me every step of the way.
Jill Crawford and her team went above and beyond to make everything happen with our loan. When things seemed impossible she made them possible. Everyone was courteous and professional and we would definitely use CU Members Mortgage again.
For the last four or five years I was considering to refinance my home and Noble credit Union was my choice.. Melissa Cruz along with Jacqueline and Noble credit staff made it is very convenient for me… they were always there for any …
Ms. Shelley Shaver is very knowledgeable, comforting when times could be horrific for the purchasers, and very thorough. She made our experience in purchasing our home a very rewarding experience. She saved us money where she could and …
TCU and Dana LaGrone provided superior customer service through our refinancing process. Dana was diligent in communications and walked with us start to finish with nothing lacking. I highly recommend Texans Credit Union and Dana LaGrone.
Rudy Huling with CU Members Mortgage is awesome! He walked us through the whole mortgage process, step by step! You can not ask for any better customer service than what you will get from Rudy! We would recommend him to all of our friends and family or whoever my be in the market for a new mortgage!
I was a first time home buyer and Dana LaGrone was very helpful and patient with me. She was very knowledgeable and answered all of my questions in a timely manner. I couldn’t be happier with Dana and TCU throughout the process.
We had a horrible experience and honestly wondered if we were experiencing housing discrimination. We couldn’t believe that a real business could be so disorganized and mistake prone without some form of malice involved. …
I sell 50 properties a year and this by far has been the single most unprofessional and ineffective mortgage company to date. They had 60 days to close a loan that a local lender could have closed in 30. 2 days before closing (which is one …
I was concerned when my Credit Union sold my mortgage to CU Members Mortgage, but they have been great for me. I have had no issues with the company, and the rare times I actually need to contact them regarding payment changes, escrow, insurance or taxes they have always been easy to reach and helpful.
Great customer service by Cord Ingram and the rest of the team at Colonial. Re-Fi process couldn’t have gone better. Cord was very knowledgible and professional at all times. Open, timely and frequent communications to keep me informed and the process moving.
Perhaps I was just unlucky, but I would not recommend CU Members Mortgage to anyone.
1) My application sat idle for two weeks before they started working on it. …
I had JR working on my loan. No communication worst LOAN officer I ever dealt with. I almost had to pay an extra $10000 fee because he didn’t get the loan done on time. If I didn’t have a good lawyer and title company I would have had to …
Rudy Huling and his colleagues did a great job of expediting the loan process and he was very patient in explaining the various documents I needed as well as explaing the specifics of each document he sent over. Very satisfied with their services
I worked with this company for 2 months to try to close on a house. Every day they needed more paperwork, Several times consisting of me taking off work to obtain. Two times I had to give more earnest money because they took so long. I had …
I had a very positive experience from start to finish. Greg was on top of things and I would work with him again no question. Professional and personal. Highly recommend.
Very friendly and helpful staff. We recently did our refinance with Intouch and pleasantly surprised at how smoothly things went. The mortgage consultant “Peter” assisted us and was available whenever we had questions. We are looking into a …
I had a great experience with Shelley and her team at CU Members. She presented different options that really helped me get the most out of my refinance. I definitely recommend!
This has been a really bad experience for me dealing with Liza Ruiz, she is very unprofessional when It comes down to working with people to get a refi done on a home. The communication is extremely poor in all aspects. I hate that Texans …
Tori Fisher was Awesome answered every question through out the stressing process of buying a home if it weren’t for her I’m not sure I would have made it to the end. But thanks to her guidance and expertise I made it from start to finish …
I recently refinanced my mortgage with Texans Credit Union. It was a great experience and very smooth transaction with representative Dana LaGrone. She communicated with me throughout the process. If you’re looking for a new mortgage or refinance, I recommend Texans Credit Union and Dana LaGrone.
CU Members, I would like to commend Tori Fisher for her outstanding leadership and knowledge as she guided my wife and I through this loan process. Considering the crisis our nation is facing at the moment, she was always in close contact …
I just wanted to say that my experience with CU Members Mortgage was great! Todd went above and beyond in helping us to get the best rate, and the best experience possible! I would recommend them to everyone that I know!
Bank has issues. First I was mailing my checks to forth Worth.
They change them to dallas and a couple times I had to send the check twice because my payment got lost. …
I have been trying to refinance my house, going on 5 months now,. I have presented information multiple times and have been promised closing since June!!! Every month it’s always, ” the Under writer needs this or that, for 5 freaking months …
Exemplary customer service… Tori Fisher told me from the beginning that she would tell me if she could not beat competitor’s rates and SHE DID EXACTLY THAT. Her honesty and integrity made me want to do business with her anyway (but I did …
This was the most unorganized lender we have ever worked with. They do not return emails or calls promptly if ever, they ask for the same documentation over and over. Our loan took over 5 months to close. There was nothing unusual about …
Rudy Huling was great to work with! He took so much time explaining everything to me and I could tell that he was trying to help me as much as possible. He told me that I could reach out if I had any more questions and I’m sure that I …
I used CU Members Mortgage when I began the process of buying a home. It was a short sale. The process took a year (due to the seller’s lenders). Mark Breidenstein took over after my previous contact took another job. Mark was responsive …
I am a real estate agent that has had the unfortunate experience of working with CU members mortgage. The buyers of our home chose to get their loan from them. It has been an absolute nightmare. Their loan officer Sheena has been …
I had a great experience working Jill as we navigated the Housing Mortgage Industry for the first time. As first time home buyers, we asked naive questions and Jill was patient with us and provided valuable perspectives that helped us make an informed decision-
If you get Catina Henry, good luck.. The very first conversation we had was completely unexceptionable. I’m under the impression that because I disclosed my age and race that I was discriminated against.. If you don’t like helping people …
JR Smith is a super awesome loan officer – very professional, knowledgeable, dedicated, thorough, and great communicator. He’s always available to provide great answers to our questions (we are both researchers, so we are curious in nature …
I recently did a refi with Cord Ingram at CU Members / Colonial Savings. I was so pleased with the communication and professionalism I received. He kept me in the loop throughout the process. Will use him again and I recommend him for all your mortgage needs.
I would like to say that my dealings with Cord Ingram at CU Members Mortgage have went better that I could have ever expected. Cord is a professional in all that he does, and all that he says. He bent over backwards to ensure that I had …
HC credit union mortgage vendor Crysti Elder was so helpful and supportive during purchasing our new home. She helped us to feel confident in the process. I recommend anyone to work with Crysti’s team to get your new home!
Cant say enough great things about Dana! She handled our mortgage effortlessly and made a somewhat stressful process, easy and pleasurable. Wouldn’t want anyone else to handle our mortgage needs. She is very knowledgeable and always willing and ready to help. She is simply the best!
My wife and I enjoyed working with the CU Mortgage family for our re-finance. The loan specialist (Catina Henry) that we were assigned was very positive and resourceful in working out our unique issues. Our re-finance experience was very rewarding and positive.
Our Loan Officer, Rudy H., was very efficient, courteous and most of all professional. We would highly recommend him, without hesitation, to anyone seeking an agent with great honesty and integrity.
Dana LaGrone did a wonderful job for us. She kept us informed of the next step of the process. We were informed of all refinancing fees and our new fixed interest rate. Paying off our debt was a big help. I really appreciate how she …
All of the people at CU Members Mortgage have been great working with us to complete our re-fi. I would recommend giving them a call for all of your mortgage needs.
Mark Crowley was very responsive and got us the paperwork to refinance the same day we asked. Keyta in loan processing was able to guide us through the process flawlessly. CU Members and Austin Telco Federal Credit Union are great to work with.
Cord went above and beyond our expectations and we were able to close 15 days earlier. The CU team works well together and we communicated all issues effectively. The CU Mortgage group is highly recommended by Sam Hernandez.
The customer service provided to me by the mortgage lenders was outstanding. I recommend the team to anyone. They are truly an asset to the CU Members Mortgage. If the need arises, will do business with them again.
Jill Crawford is the best! She really helped me understand the ins and outs of what the process is and was a huge help. Great communication and really fast at responding to my questions, emails and I am so looking forward to working with her. Thanks again Jill!
Our loan officer, Tori, was the best part about our entire first time home-buying experience. She went above and beyond the whole process. Always wanted to make sure we were in a good place. She was always checking in on us to make sure we …
Melissa and her Team are Amazing! Thank you so much Melissa. I worked with Melissa in the past and every time she has proven why she is Perfect. She made me and my family feel so apricated as CU Members customers, I cant ever imagine going anywhere else for Mortgage related business.
I had an great experience working with CU Mortgage! Dana was the person that helped us through every aspect of the process. If you ever need help with a first or second mortgage, I would highly recommend Dana. She kept us informed of what …
I had worked with Peggy Dillon on my refi. Outstanding support; she was able to provide the information I was looking for and also provide the options I needed to accomplish my goals. Very understanding and knowledgeable. I would recommend her to anyone looking for a mortgage loan. Thanks Peggy
Working with CU Members Mortgage was stress free and a pleasant experience. Jeanne always communicated with us regarding the documents we need and always had great customer service. If you are looking for a mortgage company to treat you like a person and not just a piece of paper or number CU Members Mortgage is the place to go.
Jill Crawford’s professionalism, level of details and swift responses to the queries that I had were outstanding. I am thankful for her support during my home loan refinance process. Even after the closing, I had few questions and she has been prompt in responses. I would highly recommend her.
Working with Mark Breidenstein and his staff at CU Members Mortgage on our recent home mortgage refinancing was a totally satisfying experience. He and his team were very professional, experienced / knowledgeable and very easy to …
Jill Crawford helped us with our re-finance and we were very pleased with the service we received. Jill and the Colonial team were excellent! Very thorough and knowledgeable on all aspects of the re-finance process. I would highly recommend using Jill for your next mortgage needs!
My husband and I had the worse experience with this company, so glad we were able to find another company that provided us with the greatest experience and after waiting over 40 days and providing the same documents over and over again …
Jill Crawford was our loan officer and she was amazing! She was always honest with us, was prompt to respond to any questions and kept us well informed of the process. I can’t think of one thing that she could have done better. If it’s possible to request your loan officer, I would highly recommend Jill.
I refinanced my mortgage in order to do a major home improvement project. I chose to go within Guardian Credit Union because of the disappointing experience with my mortgage carrier. I was connected with Shelly Shaver to assist in the …
It was an exceptional experience. Gregg guided us through every step. Answered all our questions. He was just great to work with right to the closing. I would highly recommend CU Members Mortgage.
Bob & Joyce Towell
Crysti Elder made our home purchase great! Crysti listened from beginning to end and worked to complete our unique loan application package and approval by the requested closing date. We are very appreciative.
AKC for NC