In 1931, a small group of Dallas teachers applied for a credit union charter. In the beginning, CUTX’s assets totaled only $65! Today, CUTX has grown to more than $1.6 Billion in assets, serving more than 141,000 members in all 50 states. Our values aren’t in profits, they’re in people. We exist solely to serve our members and our communities, with no stockholders or bank holding companies to enrich.
| Saturday | 10AM to 2PM |
| Sunday | Closed |
| Monday | 9AM to 6PM |
| Tuesday | 9AM to 6PM |
| Wednesday | 9AM to 6PM |
| Thursday | 9AM to 6PM |
| Friday | 9AM to 6PM |
900 W Bethany Dr Ste 500, Allen, TX 75013
Thanks for your help Yesenia .
Always great service.
Always quick service and Gloria J is the best.
Y’all need to promote Bethany to head of customer service. I had a big problem and she did an excellent job fixing the situation.
I’m so impressed with the live chat customer service🤩 🗣Shot out to Alicia & Yesenia T 👍🏾
For the speedy response and great customer service!👏🏾👏🏾👏🏾 …
It’s a good bank except if you need to call them – wait times are very long.
Always get good service and friendly welcome.
Two words: SUPERB service! Yesenia (online chat agent) promptly addressed my request. Thank you for your assistance.
It’s a good bank except if you need to call them – wait times are very long, I have been coustomer for 10 years and this is ongoing issue.
Darrick Thompson helped me with my new auto loan and he was great! I would say that it was a longer process than what I expected but he was very patient with me despite my frustration (4/5 stars). The only concern I have is the internal …
They are so good at getting back to you at a timely matter. I love how they give you a option of communicating through the app instead of calling. I was messaging Ashley from the app and she was great! She was very helpful.
Suzy Behling is an AMAZING LOAN OFFICER. She was very helpful handling and processing my deal!Very useful , fast , and informative! She kept me updated through the whole process. I love my new truck . Any future purchases done with CUTX, I …
I’ve heard some things about CUTX and dealers not wanting to deal with them because they are slow but Henry Wang is the MAN. Very respectful and quick to respond when I emailed or called. Patient from my hectic week of looking at cars and …
CUTX – I prefer Allen and McKinney branch locations for best customer service and knowledgeable staff only. Richardson location does not compare. I drive out my way to go to this location for all my banking needs. Amazing service!
I had the best experience getting approved for an Auto loan. DT is the person that helped me through the ups and the downs on getting my car. What I needed, explained and did his diligent to make sure I was taking care of. I highly recommend him but I’m sure he super busy. I’m super happy with everything 5 star in my books! 🌟 …
!!!!!!As a former employee and customer I don’t recommend them at all take your banking and car loans somewhere else and also make sure you check and ask for a copy of what you are signing especially when opening an account or savings …
I highly recommend CUTX Allen location for auto loans at great rates! I recently purchased a new Jeep and financed it through CUTX and had an awesome experience, and this week I converted a lease vehicle into a buy-out loan and again …
Mrs Alicia with online services is amazing. She ALWAYS responds to me . She is amazing genuinely! Love CUTX ! Great vehicle rates! Great benefits to having a checking and savings account ! Mr Darrick with the Allen location is awesome as well!
I’ve spoke with a very unprofessional older loan agent and gave me attitude about a driver license as if she was the dealership asking for a drivers license a driver license is not needed to purchase a vehicle with any dealership nor a …
Very welcoming, Mr Harvey was able to answer all my questions and offer suggestions that truly made me feel comfortable. In fact his suggestions worked well with my over all goal in mind. I was happy I decided to go.
My banking experience with Relationships Specialist / Michael Ramirez at Desoto Branch, is always a pleasure when I check in and ask for him. Every visit is very informative he has the patience to work with me until whatever I came in for …
They have constantly lied to me since refinancing my car last month. I was told I needed to set up a savings account to transfer money to my car payment. I found this ridiculous but did it anyways. Turns out that an auto pay had already …
Terrible experience. Use to be a great resource for banking, specifically auto loans. This is our 3rd loan and CUoT didn’t even transfer our title. So once we paid off the loan, they couldn’t obtain a title and still has excuses after excuse. How lazy can they be? I would avoid getting an auto loan from CUoT.
We refinanced our cars and Suzy Behling helped us through the process. She answered all our questions and made the process so easy. I would use her again! Thank you,Suzy!
Completed a wire transfer at my local branch and they stated I would get a security call before 1pm.. I called customer service at 1pm to state the wire was time sensitive and if the security check could be expedited. They got with the …
All these locations have only 2 bankers and when I attempted to open an account, no one was available. Coit location was not any better 😞
No one ever answers the phone, ever… …
If you value prompt and responsive, forthright communication – go elsewhere. After trying to contact Halle over the course of 7 business days, we gave up and asked for help from someone else. Enter Jonathan. Jonathan never sent over an …
I have been a customer of the Credit Union of Texas for over 25 years. A fake person claiming to be from Amazon was able to steal $1,404.70 dollars from me. When I went into the banking center on Prince George Ave. an employee filed a …
Please do not ever use this nightmare of a bank!! They do not care about their customers, their customer service hours are so short and you hardly ever get any help over the phone. I bought my car through them and it’s been nothing but an …
Service seems to have gone downhill.
When opening our account at the Mckinney branch two years back, service was prompt, and attentive. We then obtained both our mortgage and a car refinance with …
Incredible customer service! I have been a member since 2011 and wouldn’t trade it for anywhere else! Thank you for always going out of your way to make sure we are well taken care of! Y’all have beat many other banks or credit unions on all of my auto rates!