Your representative was courteous and answered all my questions. There should be someone at the desk to greet people, so people aren’t waiting there forever and feeling ignored.
Worst service EVER!!! The customer service rep in the call center had such a condescending attitude. I requested the branches direct number she refused to give it to me. I wish I could give less than one star. They will never receive my business or the business of any person I talk to.
Terrible customer service over the phone. I had a few questions about my accounts that I have with them. I decided to call because I was unable to find answers online. I spoke to Angela and she was very rude and sarcastic. Obviously they don’t care about there customers so I’ll be taking my business elsewhere.
I thought they were great I recommend it a lot of people to them and everything I had been with them for years but soon as something happens I had fraud on my account that I kept getting credit cards from them that didn’t work and then they …
They are awful, rude, slow, disrespectful and pathic. The manager is the worse of all in the Farmington (Hills) branch. Customer service is not their focus. Not sure what is… They are lazy and have no regard for the shareholders.
Only gave them one star because zero stars is not an option.. Their App is terrible, so choppy, takes forever to load, minimal bank features.. I usually have a problem with my debt card once a month, just because I bought something not in …
I have had my auto loan here for years. I recently moved to the area, and
when I needed to open a local account, this was my first choice. So far I have had great customer service.
I went to this location twice. Beautiful building by the way. The first time, the customer service was on point. The second time, the customer service was dry & semi rude. I appreciate that they have a diverse group of young ladies that work here at this location. I just wish the customer service was consistent.
I submitted Bill pay on my account September 6 for my car pay off, they said it didn’t go through so I took it upon myself to pay with a check, so they submitted the bill pay even after they said it didn’t go through and it was originally …
I started a checking account yesterday there. Its a really nice place and everyone was super friendly. Overall very happy I picked this place. The only reason why I put 4 stars instead of 5 was because I thought it was kinda funny that there TVs and computers look like the first ever made. But oh well not a major issue.
I suggest going to another credit Union because this one is not it. They do not look out for their members and I will never return back and will never recommend them.
They like to harass you about an issue that ended up being their mistake right when the holidays begin. But first they contact you stating that you need to contact them. If you like to get involved in unnecessary situations then I highly recommend.
This branch has only two ATMs, neither of them accept cash, and they have both been known to be down at the same time. Also, the staff at the front door have their head down in a computer instead of welcoming members as they walk in.
Communication skills are null after they sign you up. If you have a loan you better not have any excuses for being late… just pay! You never get same person to talk to, or return calls. Looking for a place to take care of you… keep looking!
Website is VERY frequently down. You want to transfer money or pay bills? You need to wait until the website works. You get a late fee since you can’t access the website.. you call customer service. By far some of the worst customer service …
Absolutely horrible company to do business with and horrible customer service. I have my car loan through Credit Union One. They falsely report your information to credit bureaus, and report the payments you make every 3 months. They …
this place is a cruel joke, do not put your money in this place. I have a BUSINESS account, with my name on it. Had the account for 20 years., Stupid black woman teller tells me I cannot deposit a check or cash it because it is made out …
Thanks to Lori Costanzo @ CU One, I was able to get into a great car with an amazing interest rate! When every other bank & credit union was 2 pts. higher! Now, I can’t guarantee the same amazing deal, but I know that if you work with Lori, she’ll go above and beyond for you! I’m so pleased to do business with CU One – Ferndale. 5-STARS!
I’ve taken out a few loans from this location and I have been very satisfied with their service. Friendly management and staff, easy online banking & amazing rates you probably can’t beat. If you need a loan, ask for Lamprini Morgan!
Called to see if they wanted change (everyone seems to be begging for it) and we were told to take it to the drive thru. After driving 7.5 miles and waiti g 20 minutes we were told they would not take it. This was next to the window so no …
I called Credit Union One on Jan 19, 2018. Tina was the person who answered the phone. I sure lucked out with her service. She went above and beyond. She met all my needs and then some. She answered all of my questions and resolved 2 problems. Thanks Tina. I will be back. 🙂
Been with them over 5 years, have 7 or 8 people in my family who bank with them, finally had enough of their bs. We all are canceling our accounts this month and going to huntington. They will screw you over any chance they get.. by far worst “credit union”. Hopefully this helps anyone looking into them.
Stear clear of CU one. They took 5 car payments plus another $288 plus another $20. It’s a known computer glitch ” a known glitch?” I still dont have my money back plus overdraft fees I will be charged.
considering masks and appointments they are very helpful, friendly, and effective with my needs. I have been a member since 1985 and have not had any issues
A community credit union that no longer accepts other credit unions I have my bank in Lansing today they used to let me deposit my checks and money and since covid no longer did …
I honestly don’t know how your company does business. It take over 20 minutes for someone to answer the phone after pushing numbers 3-5 times then be hung up on several times. On top of that, I try to get a loan and then get no response …
My wallet was stolen and my entire checking and savings account was totally drained. I happen to have medical conditions that affect my memory so I happened to put my pin in my wallet (I know, cardinal rule but I have never had a bank …
I’ve been away without a computer and just my phone because sometimes this is necessary. Therefore I wanted to make payment over the phone. I’m a member but don’t have any accounts besides a HELOC. The experience alone of getting ahold of …
I wish I could put 0 stars!!! This financial establishment is a farce!!! I started an account when I started my new job and had so many issues just getting my debit card delivered. When I addressed the “ladies” at the detroit receiving …
Been a member for years and hated every min of it…terrible service , their systems have gone down at least 2 times in the last year (when system is down you cant access your money!!) They simply dont appreciate customers .I once was told …
We thought we found Credit Union that could manage our funds professional, however, we found out after one they are worse than Dearborn and Christian federal Credit Unions. …
Many years ago, I returned to this credit union. Best decision ever !
I’ve been approved for every loan and credit card. Michael Ryerson assisted me recently and he was very kind, attentive, and prompt. See him for your loan needs.
I just went to pay my Tmobile bill and my card was declined multiple times. I decided to call my bank and figure out if it was my card or the Tmobile payments. They informed me many customers were affected from making debit card …
I really wish I would have read the reviews before getting a car loan through Credit Union One! Their interest rate is great( only reason why I’m willing to give one star, not that it’s a choice to not give one) I had A horrible time …
Drive through only and it’s backed up to the street. If you’re going to only offer drive through banking, then perhaps get a few more tellers so it doesn’t take an hour to cash a check.
Been on hold to ask a simple general question, for over 13 minutes before the call was answered. Employee was polite, but it did not make me feel better when he indicated they have been backed up like this for weeks. Sounds like they do …
I been with this Credit union a very long time before the new building was even up on 9mile. I never had a bad experience with the people or banking with them over the last 25 years. But…. in 25 years you will think someone would say …
We’ve had our business and personal accounts here for years and never had a problem. They are a fine credit union. Could they have gotten photo check deposits sooner? Yes. Could they have more efficient ATM operating systems? Yes. …
I don’t get any “perks” for being a credit union member. Denied me loans I’ve applied for, no discounts, nothing. Have many holds on my account which makes it hard to accurately follow transactions. Been banking here for almost 3 years and considering going back to a regular bank!
This is the worst bank experience ever. They took all of my money when I got my check direct deposited and put it on a loan that I have. I told them I would pay for a month or even 2 months but no they took all of my money and said I can’t …
Opened my account in March 2015 prior to an upgrade of their banking systems. The upgrade is still NOT a success months later. Although normal transfers work online, setting up automatic transfers still do not work and if you make frequent …
I’m a member of credit union one that typically goes to the Berkeley location but I was in this area. They informed me they were incapable of handing out rolls of quarters at this location and I’d have to drive elsewhere. I wouldn’t trust the tellers at this branch to tie their own shoes correctly.
I did not chose to be a member, my bank sold out the beginning of March during the pandemic. Not their fault, BUT they couldn’t help me with the change over of account after I expected to get unemployment and debit cards. Therefor, my …
Malfunctioning ATM at the Ferndale branch ate my debit card! I have used this branch for years to withdraw money from my credit union which is affiliated with CU1, but it ate my card because the touch screen was not working properly. What a hassle! There was no reason for this! I will never be back!
We have been Credit Union One customers for over 20 years. We have stayed with them for our move to Illinois because of the outstanding customer service. Our account has been robbed twice – once from a skimmer and once from just being in …
Credit union one used to be a great credit union. The last few years they have changed into basically being another bank. They don’t look at us as members, we are just numbers. I really never hear of people getting loans because you need …
RUN. The loan officers are INCOMPETENT. Don’t use if your looking for a mortgage. Wouldn’t want any first time home buyer to experience any of this. The amount of deception, poor handling of documents, unprofessionalism and onslaught of …
If you’re looking for a loan, call and ask for Stephanie as she has done wonders for me! So responsive, she doesn’t rush you off the phone because she’s got other things to do. She gives you her best advice and actually puts in her all. …
I have been a member of this credit union for over 20 years and the business aspect of it is horrible! I haven’t requested or needed much from them but the few services I did need I was ALWAYS refused. No callbacks, no feedback and little to no resolution. Like a failed marriage, this relationship is over.
Now I understand why this bank has 2.3 star ratting, The misinformation is unbelievable. I was told to write “mobile deposit only” on the back of the check by a bank teller because of the fact that the person who wrote the check out to me …
Your website is an actual joke. It used to be so easy to make loan payments, now it’s nearly impossible on mobile, so I guess I have to use a computer now like it’s 2005. That’s what really sums up my whole experience with this company, I …
This review is for Diana and the call center. She was amazing to work with! From her follow-up, her follow through, and her empathy it was all very much appreciated. With going through what I’m going through your customer service was …
It was good as always
This is a great company. I have been with them 35 years. This is the road to great credit.
Very helpful.
My Rep was very pleasent and helpful. I felt comfortable with talking to her and I will certainly keep her in mind for future business.
Your representative was courteous and answered all my questions. There should be someone at the desk to greet people, so people aren’t waiting there forever and feeling ignored.
one of the best
Very very poor customer service
Good accessibility to atm
‘ll
Horrible customer service representatives. Rude.
they close at 5 not 530
Terrible customer service, awful office hours.
Great people
I trust them 100 % great rates.
Unbelievable…don’t ever want to go through this experience again.
This location has closed 30 mins early two days in a row
ATMs don’t work properly, terrible hours
Drive way was closed at 5. Web site states 7pm .
if you ever get scammed this bank and corporate wont do anything to help you
Very knowledgeable
I’ve always had a great experience with them.
I’ve always got great service and I’ve been there for 4 years.
Easy to find but didn’t notice ATM swiped right next to trash can! Smartly trash can
Excellent customer service
Is not a bank better than bank
10/10 would not recommend for anyone unless you enjoy waiting in long lines and bad customer service
Their ATMs are awful and their customer care worse. Avoid this place if you can.
Slowest branch in Michigan by far. Only 2 tellers open on prime time lunch time with 10+ people in line
I have been with them for years. I have never had a problem. Excellent staff . and very friendly. I would recommend them to anyone.
I’d enjoyed Credit Union one for many, many years! Thanks Credit Union one for your services!!!👍👍👍🤗 …
Worst service EVER!!! The customer service rep in the call center had such a condescending attitude. I requested the branches direct number she refused to give it to me. I wish I could give less than one star. They will never receive my business or the business of any person I talk to.
Great Credit Union. They treat members with respect and have very low interest rates for loans
PLEASE open up your lobby, I had to go through the drive thru on my bike in the freezing cold.
Cuo sayin we owe for missed payments but we got proof this is not true of us missing a payment. They just took our truck
Terrible customer service over the phone. I had a few questions about my accounts that I have with them. I decided to call because I was unable to find answers online. I spoke to Angela and she was very rude and sarcastic. Obviously they don’t care about there customers so I’ll be taking my business elsewhere.
This is gotta be the worst bank ever!! Wouldn’t even recommend it to my enemies. Literally in search of a new bank as we speak.
I thought they were great I recommend it a lot of people to them and everything I had been with them for years but soon as something happens I had fraud on my account that I kept getting credit cards from them that didn’t work and then they …
They are awful, rude, slow, disrespectful and pathic. The manager is the worse of all in the Farmington (Hills) branch. Customer service is not their focus. Not sure what is… They are lazy and have no regard for the shareholders.
Only gave them one star because zero stars is not an option.. Their App is terrible, so choppy, takes forever to load, minimal bank features.. I usually have a problem with my debt card once a month, just because I bought something not in …
I’ve been a customer of Credi Union for close to ten years and they have been extremely helpful regarding any and all of my financial needs.
Lack of communication, unexplainable loan errors, and Mal practice. Disappointed and do not recommend them for credit building at all.
Stephanie did a great job with our loan. Great teamwork by all.
This company started off great but the customer service has depleted and almost completely is non existent anymore …
Shelby Arnold was excellent to work with.
I have had my auto loan here for years. I recently moved to the area, and
when I needed to open a local account, this was my first choice. So far I have had great customer service.
I went to this location twice. Beautiful building by the way. The first time, the customer service was on point. The second time, the customer service was dry & semi rude. I appreciate that they have a diverse group of young ladies that work here at this location. I just wish the customer service was consistent.
I submitted Bill pay on my account September 6 for my car pay off, they said it didn’t go through so I took it upon myself to pay with a check, so they submitted the bill pay even after they said it didn’t go through and it was originally …
No one in line. Yay
Quick and convenient.
I started a checking account yesterday there. Its a really nice place and everyone was super friendly. Overall very happy I picked this place. The only reason why I put 4 stars instead of 5 was because I thought it was kinda funny that there TVs and computers look like the first ever made. But oh well not a major issue.
I suggest going to another credit Union because this one is not it. They do not look out for their members and I will never return back and will never recommend them.
They like to harass you about an issue that ended up being their mistake right when the holidays begin. But first they contact you stating that you need to contact them. If you like to get involved in unnecessary situations then I highly recommend.
Been with them for YEARS❗ They are always helpful, kind and friendly.
This branch has only two ATMs, neither of them accept cash, and they have both been known to be down at the same time. Also, the staff at the front door have their head down in a computer instead of welcoming members as they walk in.
Communication skills are null after they sign you up. If you have a loan you better not have any excuses for being late… just pay! You never get same person to talk to, or return calls. Looking for a place to take care of you… keep looking!
Website is VERY frequently down. You want to transfer money or pay bills? You need to wait until the website works. You get a late fee since you can’t access the website.. you call customer service. By far some of the worst customer service …
Absolutely horrible company to do business with and horrible customer service. I have my car loan through Credit Union One. They falsely report your information to credit bureaus, and report the payments you make every 3 months. They …
this place is a cruel joke, do not put your money in this place. I have a BUSINESS account, with my name on it. Had the account for 20 years., Stupid black woman teller tells me I cannot deposit a check or cash it because it is made out …
Thanks to Lori Costanzo @ CU One, I was able to get into a great car with an amazing interest rate! When every other bank & credit union was 2 pts. higher! Now, I can’t guarantee the same amazing deal, but I know that if you work with Lori, she’ll go above and beyond for you! I’m so pleased to do business with CU One – Ferndale. 5-STARS!
I’ve taken out a few loans from this location and I have been very satisfied with their service. Friendly management and staff, easy online banking & amazing rates you probably can’t beat. If you need a loan, ask for Lamprini Morgan!
Called to see if they wanted change (everyone seems to be begging for it) and we were told to take it to the drive thru. After driving 7.5 miles and waiti g 20 minutes we were told they would not take it. This was next to the window so no …
I called Credit Union One on Jan 19, 2018. Tina was the person who answered the phone. I sure lucked out with her service. She went above and beyond. She met all my needs and then some. She answered all of my questions and resolved 2 problems. Thanks Tina. I will be back. 🙂
Been with them over 5 years, have 7 or 8 people in my family who bank with them, finally had enough of their bs. We all are canceling our accounts this month and going to huntington. They will screw you over any chance they get.. by far worst “credit union”. Hopefully this helps anyone looking into them.
Stear clear of CU one. They took 5 car payments plus another $288 plus another $20. It’s a known computer glitch ” a known glitch?” I still dont have my money back plus overdraft fees I will be charged.
considering masks and appointments they are very helpful, friendly, and effective with my needs. I have been a member since 1985 and have not had any issues
Deceptive and lying customer service. Full story is bellow for those interested. Please stay away as much as you can. …
A community credit union that no longer accepts other credit unions I have my bank in Lansing today they used to let me deposit my checks and money and since covid no longer did …
I honestly don’t know how your company does business. It take over 20 minutes for someone to answer the phone after pushing numbers 3-5 times then be hung up on several times. On top of that, I try to get a loan and then get no response …
My wallet was stolen and my entire checking and savings account was totally drained. I happen to have medical conditions that affect my memory so I happened to put my pin in my wallet (I know, cardinal rule but I have never had a bank …
I’ve been away without a computer and just my phone because sometimes this is necessary. Therefore I wanted to make payment over the phone. I’m a member but don’t have any accounts besides a HELOC. The experience alone of getting ahold of …
I wish I could put 0 stars!!! This financial establishment is a farce!!! I started an account when I started my new job and had so many issues just getting my debit card delivered. When I addressed the “ladies” at the detroit receiving …
Been a member for years and hated every min of it…terrible service , their systems have gone down at least 2 times in the last year (when system is down you cant access your money!!) They simply dont appreciate customers .I once was told …
We thought we found Credit Union that could manage our funds professional, however, we found out after one they are worse than Dearborn and Christian federal Credit Unions. …
Many years ago, I returned to this credit union. Best decision ever !
I’ve been approved for every loan and credit card. Michael Ryerson assisted me recently and he was very kind, attentive, and prompt. See him for your loan needs.
I just went to pay my Tmobile bill and my card was declined multiple times. I decided to call my bank and figure out if it was my card or the Tmobile payments. They informed me many customers were affected from making debit card …
The bank teller was very nice and helpful!
I have left this credit union because the customer service is so poor.
I do not understand this institution exists. …
I really wish I would have read the reviews before getting a car loan through Credit Union One! Their interest rate is great( only reason why I’m willing to give one star, not that it’s a choice to not give one) I had A horrible time …
Drive through only and it’s backed up to the street. If you’re going to only offer drive through banking, then perhaps get a few more tellers so it doesn’t take an hour to cash a check.
Been on hold to ask a simple general question, for over 13 minutes before the call was answered. Employee was polite, but it did not make me feel better when he indicated they have been backed up like this for weeks. Sounds like they do …
I been with this Credit union a very long time before the new building was even up on 9mile. I never had a bad experience with the people or banking with them over the last 25 years. But…. in 25 years you will think someone would say …
We’ve had our business and personal accounts here for years and never had a problem. They are a fine credit union. Could they have gotten photo check deposits sooner? Yes. Could they have more efficient ATM operating systems? Yes. …
I don’t get any “perks” for being a credit union member. Denied me loans I’ve applied for, no discounts, nothing. Have many holds on my account which makes it hard to accurately follow transactions. Been banking here for almost 3 years and considering going back to a regular bank!
This is the worst bank experience ever. They took all of my money when I got my check direct deposited and put it on a loan that I have. I told them I would pay for a month or even 2 months but no they took all of my money and said I can’t …
Opened my account in March 2015 prior to an upgrade of their banking systems. The upgrade is still NOT a success months later. Although normal transfers work online, setting up automatic transfers still do not work and if you make frequent …
I’m a member of credit union one that typically goes to the Berkeley location but I was in this area. They informed me they were incapable of handing out rolls of quarters at this location and I’d have to drive elsewhere. I wouldn’t trust the tellers at this branch to tie their own shoes correctly.
I did not chose to be a member, my bank sold out the beginning of March during the pandemic. Not their fault, BUT they couldn’t help me with the change over of account after I expected to get unemployment and debit cards. Therefor, my …
Malfunctioning ATM at the Ferndale branch ate my debit card! I have used this branch for years to withdraw money from my credit union which is affiliated with CU1, but it ate my card because the touch screen was not working properly. What a hassle! There was no reason for this! I will never be back!
I been a member for 23 years I love Credit Union ONE
always very good tellers on customer service when I go to the Farmington hills branch.
Both the Teller and the Associate were very pleasant and assisted me with all the I needed to accomplish
We have been Credit Union One customers for over 20 years. We have stayed with them for our move to Illinois because of the outstanding customer service. Our account has been robbed twice – once from a skimmer and once from just being in …
Credit union one used to be a great credit union. The last few years they have changed into basically being another bank. They don’t look at us as members, we are just numbers. I really never hear of people getting loans because you need …
I used to love this Credit Union however they have gone down hill over the past few years. They will fee you non stop. …
RUN. The loan officers are INCOMPETENT. Don’t use if your looking for a mortgage. Wouldn’t want any first time home buyer to experience any of this. The amount of deception, poor handling of documents, unprofessionalism and onslaught of …
If you’re looking for a loan, call and ask for Stephanie as she has done wonders for me! So responsive, she doesn’t rush you off the phone because she’s got other things to do. She gives you her best advice and actually puts in her all. …
I have been a member of this credit union for over 20 years and the business aspect of it is horrible! I haven’t requested or needed much from them but the few services I did need I was ALWAYS refused. No callbacks, no feedback and little to no resolution. Like a failed marriage, this relationship is over.
I have used CU1 for the last 30 years. They have given me great service and great loan rates. I would recommend using them rather than a bank.
Now I understand why this bank has 2.3 star ratting, The misinformation is unbelievable. I was told to write “mobile deposit only” on the back of the check by a bank teller because of the fact that the person who wrote the check out to me …
Your website is an actual joke. It used to be so easy to make loan payments, now it’s nearly impossible on mobile, so I guess I have to use a computer now like it’s 2005. That’s what really sums up my whole experience with this company, I …
Absolutely do not bank with Credit Union One. They will steal from you (literally). …
This review is for Diana and the call center. She was amazing to work with! From her follow-up, her follow through, and her empathy it was all very much appreciated. With going through what I’m going through your customer service was …