As a top subprime auto lender, we specialize in providing subprime auto financing options for customers who have limited credit, bad … See more
Read More| Saturday | 9AM to 5PM |
| Sunday | Closed |
| Monday | 8AM to 9PM |
| Tuesday | 8AM to 9PM |
| Wednesday | 8AM to 9PM |
| Thursday | 8AM to 9PM |
| Friday | 8AM to 9PM |
1475 NW 62nd St Ste 300, Fort Lauderdale, FL 33309
This has been the absolute worst place ive done business with. i lost my job right after getting my car, and made my payments late, and although they worked with me in changing my due date, beginning in january, something changed. I made my …
We have been able to pick up 2-3 more deals per week thanks to Credito Real USA. Thanks to Zach Monroe our dealer rep for all his help !!!
since Zach Monroe came on board as our rep , we have seen a big difference in responsiveness and funding is way faster..Good job Credito and thanks Zach from Drive Now auto.
Shawn and Michelle are outstanding partners to do business with, always professional, insightful and courteous. They are both tremendous assets to CRUSA!
Penny is very helpful. As a Rep for Credito Real USA she stay in contact with her customers and is quick to resolve any issues.
hello im Ruben G . finance mgr fast trac auto phx az , my rep joel valentine is great! very attentive, professional. things are a little slow, but i trust we will be doing a lot of deals in 2021
The dealer representative Reggie Bethea is very professional and helpful. As a dealer finance manager it’s not often the rep helps with funding issues. Well Reggie is spot on. That’s from 518 Auto Sales.
Hello I’m supper happy as a Finance Manager with the whole team of Credito Real USA specially with Brandon Kalker as a my rep he is always helpful in all my deals speeding up the process and having get clear for customer and us THANK BRANDON
K & S auto appreciates Zach Monroe and Credito.. Highly reccommend this company for helping put together extra deals and adding revenue stream to your monthly income. Hats off to Zach and Credito…Funding is lightning fast.
Ella cheley was awesome very very helpful. Very professional. She help me with every step along the way. Even went out here way to show me how to reach certain areas. Awesome job…
After paying off my loan after my total loss accident. I paid off the remainder of the loan after my insurance paid the market value. After the help of Ms. Ella Cheney, everything became much more clearer and I would like to take the time to appreciate her service.
we have been partnered up for a while ,and its been nothing but great experience ,Ozzy Dorado our area sales manager is great ,he puts all his effort in everything and very helpful when it comes to documents ,funding etc .he definitely goes the extra mile to make things easier
Cant say enough about this company and specifically my rep CAS DUNLAP. There is never a time of day that I cant reach Cas for anything that we need. I would recommend this company to anyone in need from another dealership, to a consumer in …
Ella really helped us out a lot. They’re very professional in their job and I definitely recommend working with them. Thank you so much!
Credito Real is always present helping our clients with credit difficulties to fulfill their dream of buying their car. But without Ligia Pizarro it wouldn’t be the same. Ligia is always working hard and helping the dealer to get the …
wow. just got a meeting with Zach Monroe from Cedito very enthusiastic guy we loved his energy and passion for helping in financing.
we are looking forward to do great business with credito.
Sairy Salazar- is why I would return to this Bank =)
Ella Cheley I have to give credit where credit is due. Even tho I am in an unfortunate position Ms. Cheley made me feel like I can get through this and was very straight and to the point about what I needed to due without making me feel hopeless. I felt she gave me the best outcome and was very fair. Thank you.
Its a pleasure working with a rep who knows his stuff! Yvar Torrealba has been a huge help in making deals happen for my dealership Wholesale Auto Group. Thanks Yvar!
My experience with Credito is amazing. Alihandro is a great representative he takes time to help you with whatever you may need. I recommend anyone to go through Credito Real USA
I have been in business for 15 years an I must say this is one of the best companies I have done business with. My rep Penny whom I have known most of time I’ve been in business an she is the reason I signed up with company is AWESOME any concerns or questions I have with deals she is always there Such a pleasure to work with
Kory Kennedy makes this program so easy to use! Kory is super helpful with regular funding tips and a vast knowledge of how to make a deal work for everybody. Everybody should want him as your Dealer Rep.
Had a great meeting with Zach Monroe!!!! Very knowledgeable and professional. Excellent customer service. Can’t wait to start booking deals with Credito Real Finance
Great company to do business with and Michelle Calero is the best. Very attentive, knowledgeable, and always available to help out. On point, thanks Michelle!
Ella Cheley was outstanding in working with me to settle my account. I’m sure she is definitely an asset to Credito. …
Zach Monroe gave an incredible tutorial on the Vamos Program at South Charlotte Hyundai. Clear cut and genuine. I’d suggest anyone to him!!!
Ella saved my life. She reached to me concerning payments leftover from not having GAP insurance. She was patience and listened to my concerns and came up with a solution to get my account paid off faster. Thank You Ella💜 …
I’ve had the good fortune to work with Reggie Bethea for many years and he’s one of the best Reps in the business. Always willing to go the extra mile to put a deal together and always answers his phone!
Worked with Sarah our sales rep 2 other companies turned my customer down but Sarah worked hard and got it approved .She goes beyond and above to help i would highly recommend anybody looking for a good finance rep to give her a call …..Hayes Auto Repair
Credito and ZMoney (Zach Monroe) in the house! Welcome to Raleigh. We been needing a hustler like this. Excited to work Z…Capital Motors signing off this Bank….Lets Get It
Miss Ella Cheley helped me out so much…. I had a massive pay cut due to corona virus and didn’t think i was gonna make it… Miss Cheley worked with me for some time until I was able to get stable…. Miss Ella is a blessing
I really wanna thank Zach Monroe and credito. Always helping us at Nissan. Shout out to underwriting with Chris Saint Fleur and David Bidlong! Happy Hoildays!
I must say Ms. Ella is VERY Professional and took care of all of my needs. She answered all of my questions and she took the time to make me understand how to go about paying off my debt. I would HIGHLY recommend her.
After giving ALL required information, after having car for over 1 month, I had to bring it back to dealer. Why? Credito Real wants a GPS on the car. WTH? I’ve been to dealer 4 times now, signing this and that, which should have been taken …
Very thankful to have spoken with Ms.Ella. She was very patient and made sure I understood everything before anything was finalized. I felt like Ms.Ella kept me as top priority and did not just call to make sure I paid what was owed to the company.
Zach Monroe and Credito are easy to work with and are great qualifying our latino base customers..The Vamos package is great and we want to thank Jeff Lane as well for always being available to answer further questios when Zach reaches out …
If I could give them 0 stars I would. They lie to you about helping you look into options to keep your car and make a payment. While your on hold they call the dealership to tell them they want the dealer to repo your vehicle. So if you get …
Do not do business with these people. They are rude, they call you names. They use to be AFS Acceptance and never really had an issue, until now. No dealer wants to deal with them or even get you out of a car that is financed with them. …
Ella was amazing, once she called she was very respectful & understanding & she was also very patient with me, idk how I could’ve did it without her honestly so thank you Ella!❤️
The things we love about Credito Real USA are the following: their buying flexibility, their professional representative (Penny Xirinachs) and their backend options. Recently, we have had good results with their funding department. The only …
Car Flex Auto just signed up with Credito Real!! Love our rep Zach Monroe as he is passionate about program. Look forward to long healthy relationship with Zach and Credito!!
Love my man Zach Monroe! Just stopped by Planet.. True Hustler and love the energy and passion he has for Credito program. We love when he stops by and he like family! What up Jeff Lane going it’s Jamin at Planet Mits!!!
As professional as they are they also love to call you before your payment is due for a courtesy reminder. Doesn’t matter ifbyouvay work or meeting thy still like to call you sometimes up to 2 days before you’re actual due date
Not cool guys.
I works with the most amazing agent today Stephen! He listen d an understood where i was coming from. He showed compassion an didn’t make me feel worst than i already was feeling. I feel like i made a fried today <3
Shawn Jones thanks for always been there as our rep. Your constant attention to submitted deals and advice is greatly appreciated and valued. Let’s have an awesome 2021 moving forward.
Ella Cheney was very helpful and informative about my claim. She was professional and got the job done, I would recommend this company to anyone, and also Ella is great 😊 …
Love this company! The energy of the Charlotte rep Zach and all his team is amazing. They really care about their customers.Thank you Zach and Credito
Zach Monroe Is a great Rep. and he is a great guy. We are enjoying his personality and professionalism. Loving us some Zach @ Car Collection!!
The team at Credito Real USA has been nothing but supportive to our dealership, as we just opened our doors before the pandemic. Their subprime programs have definitely stepped up to offer competitive advances, especially for tax ID customers. Big thanks to Brandon Kalker, and the entire team.
I serve as the GM at Auto Smart, Penny Xirinachs is my rep, and she has been extremely helpful, provides great customer service, fast and easy funding. Highly recommend.
I am so overjoyed on today that I came in contact with Ella Cheley!! She was so attentive, professional, and responsive to my needs concerning my automobile! She solved my issue with one phone call and I’m so grateful for her!!
Zach BIG thanks to this fantastic man. He came to my dealership fast, professional and with all the answers I was looking for. Couldn’t be happier. Looking forward to do business with this GREAT company
As a Dealer, we are having a great experience with Credito Real USA. Shawn Jones has been a great help in our relationship! We highly recommend it!
Ella was amazing and really worked with me to get my truck paid off. I appreciate her professionalism, her kindness and the overall experience!
I greatly appreciate the assistance Sara provided and continues to provide for me during a very financially difficult time. She has been understanding and creative in generating a workable plan that meets both my needs and Credito real USA’s needs.
Zach Monroe is an awesome person. Very easy to understand and takes the time to answer all my questions. Can’t say enough about Zach and credito Real as a company. A true asset.CGM AUTO BROKERS
Credito Real has been a great help since we’ve added them as as lender. Our rep Kory Kennedy has done a great job setting us up and has made it extremely easy for us to work with them
This lender works with every customer regardless of credit score they are the most flexible lender I use. Cas Dunlap is our rep who answers every time he is extremely helpful and professional Highly Recommend Cas as your Rep.
As a F&i you really need a company that can help you approving customers and making sure the business makes money. This is the Company; Credito Real USA Finance. We highly recommend them. One of the most important aspect of a relationship …
Mr Chester is an outstanding credit counselor, he was very patient and courteous, he also did everything he could do to assist me in resolving my account situation. I am extremely pleased with the service I received from him
I’ve been a finance guy for 9 years and I see a lot of bank reps coming and going. Zach Monroe has been honest and sincere. I really look forward to doing lots of buisness with him in the future!
OMG Heather is the ABSOUTE BEST….. Very Professional, Responsive and ON POINT with EVERYTHING….. LUCKLY I was transferred to her extension and a NEW FOUND RELATIONSHIP was MADE.. Can you say, “YOU DID THAT?” My company look forward to working with Credito Real MORE often… HEATHER YOU ROCK!!!!!! THANK YOU FOR YOUR PROMPTNESS…..
Ms.Ella is a very good worker and she takes her time to get their claim out. If I was the boss she would never get fired because she goes over and beyond to help her customers.
To whom it may concern,
Great Bank to do business with, we just closed out first deal, and even better to get to work Jaziel “Ozzy” Dorado again. worked with him in the past, hes great and very helpful as well. Keep on Rocking “Ozzy”….Unlimited Motor Cars
Ella, has been very professional at handling my account and working with me, she really care about the people who she work with she’s very passionate, and I just want to thank her for the job that she is doing and to continue,, she has been …
I have had an ongoing extremely positive experience working with Credito Real. My rep, Jerry Rains, is consistently very helpful whenever I have a question or need guidance in their system. Great place to do business!
Mrs. Ella Cheley was Marvelous, very professional. She knew exactly what she was talking about, she also help ease my mind to get this matter resolve. I could recommend this company to anyone I would.
Thanks so much Mrs. Ella
Crediting real is a great company to do business with.
When my car got total in a accident Ella Cheley work with me to get the balance of loan paid off and to improve my credit. Thank you.
‘Chris is super helpful and responsive to any funding issues or approval questions. It’s refreshing to have someone I can depend on if I need his help because the demands of running a dealership are many and I could certainly use two or three Chris’s around here’
Cap City Motors would like to thank Brian Mumford for his outstanding professionalism and hard work! He always goes above and beyond for his dealer and is always there whenever we need something! That’s exactly the kind of Rep that is needed! Thanks Brian!!
Ms. Ella was wonderful as well as patient with me, especially during this tough time financially due to the Covid. She gave me options instead of forcing a payment, she understood my situation. Thank you so much Ms. Ella! 5 STAR!!!!
‘Chris is super helpful and responsive to any funding issues or approval questions. It’s refreshing to have someone I can depend on if I need his help because the demands of running a dealership are many and I could certainly use two or three Chris’s around here’.
As a dealer we are very impressed with the funding process of Credito . They are very responsive. Our area sales manager Kory Kennedy is very professional and really help us when ever there is any situation as far funding is concerned.
Watch out Raleigh! Here comes my Zach. Raleigh Imports loves this program and rep . Looking forward to this relationship. Have heard great things about program. Let’s Rock
Ms.Ella in the paralegal department is such a blessing in my life. I’m so thankful. She resolved my issue and I was broken when I called. She is God sent and I thank her so much. Thanks Credito Real and your awesome service.
Zack Monroe is NEW to the company BUT you wouldn’t KNOW IT….. HE IS DEFINITELY IN HIS ELEMENT!!! Customer Service Skills are IMPECCABLE…. It has been A PLEASURE WORKING with Him and I LOOK FORWARD to working with Him and the Company Much More!
Zach Monroe was very professional in helping us thru the entire process.
Credito Real USA is lucky to have such a guy that has a heart and cares so much for the client/customer. Thank you ZACH
I was to the point that I couldn’t communicate with anyone until I got Rudy!! He is amazing. He helped me out with my account literally moved a mountain for me. I feel blessed for having his assistance. …
On a behalf of AJs Auto Inc, we want to appreciate the outstanding communication and funding process from all the funding team at Credito Real USA in specially Tatiana the Funding Manager and her team Christian, Rosie ,David ,Nicole, …
I have worked with Credito Real for a while now , and have seen how they’ve grown specially the funding team. Currently moved dealers and luckily i still have the same rep Ligia Pizarro THE BEST REP you could ask for , she will do …
This guy Zach Monroe is awsome! Guy literally did the Tootsie Roll in the dealership and had my customers trippin out.
! We havent seen the Tootsie Roll since the 90s!!! How can we not send deals to this company!! Go Go Credito! Starmount Motors
My Rep Brandon Kalker is always there for me 24/7 to make sure we can work a deal or help me fund a deal, he goes above and beyond to help and make sure that everything I need is taken care of. Credito Real is a good source of financing for …
Mrs. Aleshea King is a pleasure to have on your account. With all of the troubles of this pandemic and struggling to make payments, she offers real solutions to get you back on track. Along with amazing customer service, and true genuine concern for her client. I really appreciated her time today. Thank you
CRC Auto really enjoyed signing up with Credito! We really appreciated the fact that the rep Zach Monroe didnt know the answer to some questions but he called a funder Malcolm who explained some fee structures that we had questions about. He didnt leave til we had a full understanding.. Look forward to doing business withj these guy!!!
Ella Cheley with Credito Real USA was a great help. I was stuck at work while trying to get my car stuff situated and she made it that much easier. Thank you again for all the help and have a great one!
Michelle is the best. She is not even our rep and she is always available to us. She responds in a very timely manner and she is always helpful with information and answers. She is amazing thanks Michelle Calero for all your work, efforts dedication.
Credito ringing bells in South Carolina! This company is on the move with new securitization. Magnificent call backs. Company is easy to with and customer service oriented. Shout out to Zach our buddy. Fun guy! Big year. Penland Automotive loves Credito
Our dealership has worked with Credito Real Finance for several years now. Our rep Shane Neff is always available to help given any circumstance. He visits the store on a regular basis and really helps us with our subprime business. Their programs are cut and dry, very easy to work with and have a seamless funding process.
Our dealership spent thousands of dollars on a mailer they pushed. Not one call. When I request proof it was even mailed out, I get nothing. Looks “fishy” to me. I will be passing on to our attorney for lawsuit. …
As owner of dealership I truly appreciate Zach Monroe and credito real! He has been here 3 days in a row to make sure we get off to a good start! Thanks Zach
AJ is extremely helpful, she is always there when I need her (Litterally) thank you so much. We will continue business as usual.
Alexander Provided Exceptional Customer Service. He demonstrated a sincere interest in my situation and took the time to make sure that I understood all of my options as he guided me through the process. I have thoroughly enjoyed working with Alexander and Crédito Real USA Finance.
Carolinas Auto Expo has been waiting for a rep that responds this fast to our needs. We called to send in contract and Zach Monroe was at our dealership in an hour! That’s what I’m talking about Credito! Where has this guy been..Great job
Personally have worked and closed a couple deals with Credito Real. They’re approval system is fast and the funding analyst help for the most part. LTV is great and Rates are competitive. Shawn Jones it Rep here is helpful too. Makes having these guys on Dealertrack Worth While. Thanks for the Approvals folks!
Brian Mumford is our rockstar Rep at Car KO LLC! He’s Very responsive and helps manage all deals and questions in a timely manner. We appreciate his hard work and dedication that he is provided us .
Though This experience of me loosing my car was awful, MS ella from credito real USA has walked with me through this experience and made it easier. I recommend that you guys ask to speak with Prelegal specialist Ms ella. She is wonderful! …
Best service ever. Just met Zach Monroe. Awesome guy. He signed us up and also talked to his underwriter David Budlong who was very helpful about answering specific questions we had. Thank you for both of these guys.
i cant wait pay this car off customer service is unprofessional you ask them a question they get smart with you 12/12/13
/21 I ask for a copy of my payment they have to email you why i cant just look …
Edward Deleon was AWESOME to work with! He literally helped me when my direct debit was not set up, like I was told it would be, to stop from my account being delinquent in the future. He LISTENED TO ME and he gave me sound advice and …
On the behalf of AJs Auto Inc, we would like to thank you all underwriters team that goes above and beyond when it comes to help us out with getting deals approved.Thank you for the outstanding customer service and professionalism. …
Zach “Z Money” Monroe is our rep for Credito and we love him and the company. I can actually Say Credito cares about customers and dealers. They will really go above and beyond to qualify customers! Happy New Year Zach and Credito
We do a lot of deals with Credito Real and through it all Brandon Kalker was there to answer any of our questions and help us fund our deals as soon as possible. I couldn’t have asked for a better Rep! Always there when you need him and if …
Good morning, I have never been so happy with the help and and professional mr. Andrews go me in terms of trying to help with my monthly statement. He was so helpful with giving me more advice on how to deal with my balance. Given him a big 5 Stars, please keep him.
Ella Cheley was very considerate in helping me close out my account, She was very personable and very professional. Her expertise allowed me to be able to achieve my outcome that I desired. I was fortunate to have her work on my account
I want to start by saying Credito Real USA have been one of my number one go to for finance here at the dealership. I was brought on a few years ago by SHAWN JONES the best area manager a dealership can get. Shawn made some deals happen I …
My Rep is Zach . Anything that is needed is always a call away. Very enthusiastic .. Go get it kind of guy . Professional. Average 10 deals per month . Funding is easy . Whatever you need this guy does . Even as far as going to a customers place of employment just to get him to do his welcome call . Zach is the man !!
HUGE thanks to Penny Xirinachs for contacting us about their program. She has without a doubt helped our dealership help more customers get into the ride that they deserve and we certainly could not have done it without her help.
Ella was very helpful and I explained to her about how my car was in the possession of someone else and didn’t know the status. So she really come through and got it all worked out for me. I’m grateful for her and her professionalism.
This guy Zach Monroe is fast as lightning! He signed us up with credito and has been in contact everyday! He helps us with approvals and structuring deals all day. Really love the credito program and the rep. Highly recommend
Ella Cheley took care of my late payment situation in a professional manner. We were able to come out with a reasonable settlement, and I feel great!
In the beginning I didn’t know my point of contact, but now that I do, my mind is at ease. I get courtesy calls without the demand. Ronald is truly an amazing rep. Extremely knowledgeable and understanding with my needs in regards to my account. Thank you all for the opportunity that you all have offered!!!!
Ella was awesome, she made sure I was well informed about the status of my situation. Also she made sure all other parties involved handled their piece. She was kind and very diligent. I would be happy to work with this company again based on her alone.
Excellent Option for all your car financial needs. Shawn Jones is Very Professional. and responsive to always help get the deals done! Great Team @ Credito Real! Keep up the Great work!!
I’ve always had a great experience working with our Rep Brandon Kalker. Worked with him for more than a year, he has always been a phone call away and he goes above and beyond to make our deals happen. …
We are a family-owned dealership whose customer base is 80% bank financing, with many of them being sub-prime as far as credit. We are always considering new lenders that can help us to get people with difficult situations into a new …
Ronald from escalations was a tremendous help especially during this pandemic he was able to help me get back on track with my payments and modify my payment schedule to work for me. He did all this with a caring attitude. They are willing to work with you if you out forth the effort of communication.
I’m a Agent at Star Motors || company and wanted to say Thank you on behalf of Preduo Mathis, Star Motors owner; to Ella Cheley! She was very professional and Responsive with the business! This is a great company and I look forward to doing …
This finance company is terrible. I was in a accident back in September. My insurance company sent me a check for repairs that myself and someone at the finance company had to endorse. I was told by this company that they will endorse the …
Sure Ride Auto just signed up with Zach Monroe and Credito Real. Im glad to be apart of this organization as they have spent a lot of time making sure we are a good fit. Really trust Zach and feel comfortable with Credito..love the multi decisioning tool in approvals and their dealer portal.. very easy to work with
I only met one nice person that works there a manager named Mr. Stewart. They are very rude when they call you. I was off work for covid and they did not want to work with me on waiting. They threatened me numerous times on taking my …
Hi I am the owner of Car Sales Of South Florida. I have an amazing experience dealing with Credito Real USA Finance and my rep Shawn Jones is the best rep. Anything I need Shawn Jones is available to assist me and helps me sell more car for my dealership . At my car lot we Value Shawn to the Extreme thank you
I would like to personally thank Ms. Sheena Buchanan for being polite and understanding. After, I gave Christopher Rose a hard time with understanding and reasoning (sorry Chris). Please charge it to the stress not my heart. I was …
A and K Auto Supercenter recently signed up with Credito. Zach. Monroe the rep gave us a breakdown of the whole program today and actually helped rolled a live deal. Credito offers such a wide range of financial options for all types of …
I’ve had excellent experiences with this bank. My rep Kory Kennedy is always available to help with any questions I have, at any time of day. I’m very satisfied with the professionalism of Credito Real and Mr. Kennedy.
Ella Chelley, was amazing! I went Through a pretty traumatic time in life and fell short of paying my car note. I reached out to the CEO Scott Seagrave, via email, in hopes of righting my wrongs. He responded in less than 24 hours , first …
Ella Cheley was very helpful and professional with me. She help me with my needs and she was very polite. I am very happy with this loan company because of her!
I called because I really needed help with my account and it’s balance. Ella did such a wonderful job at communicating and helping me out as much as she could. She literally did miracles for me and I couldn’t be any happier. Ella is definitely an extraordinary employee.
Credito Real USA is a great lender that looks to help people out. And I really appreciate Zach Monroe he is a great rep and great guy. He Will do whatever he has to do to help someone out. Definitely recommend Zach and Credito as a whole.
Must say today was a great day with Credit Real. I spoke with Elle Cheley explained to her what was going on with me and my vehicle and she went above and beyond to help me. And at the end of the day she not only help, but made me feel …
If you have any problems ask for Ella Cheley. Her professionalism and communication helped keep my mind at ease during a difficult time. She answered all my questions and handled all my issues in a timely manner.
Ronald is an awesome customer service representative. When I am unavailable to reach him by phone he is quick to send me a text or an email that I can respond to quickly to take care of my payment. They are always helpful when it comes to …
I have been doing business with Credito Real USA Finance for a while now, and my area Rep is Brandon, I am very impressed with his attentiveness, fast response and professionalisim. Brandon is great to work with very upbeat and pleasant.
Due to Covid -19 I was having issues with paying my payments on time due to lost of work.. ELLA CHELEY is just an angel sent from the havens. She was able to stop all the calls and help set up arrangements so I can pay off my loan quickly… I’m so so graceful for her beyond great Customer Services …
This shout-out goes to Aleshea King she was very helpful in breaking down the principal and what I actually pay towards my vehicle we actually had a whole conversation on how I can make my payment faster and after I complete a year to two …
This company doesn’t care about its customers. They have poor communication skills, most reps are very rude and unprofessional and or not knowledgeable of policy and procedures. They have threatened to take my car from me twice for being 30 …
Ms.Ella Cheley a agent at Credito helped me out so much. I was going through a rough patch and lost my vehicle due to a collision and she walked me through the process with ease. I really appreciate her help and knowledge when it came to …
Was just recently in a auto accident with my car, I have never missed a payment until October. They constantly call and harass me about the payment. I explained to them I have to pay for the car to be fixed and asked if I could put my …
After Paying my car off back in March of 20019. Mr Stephan in the Pre Legal department informed me that all payments were complete/settled and removed from credit report as a negative account In about 2 months. A year later when trying to …
My experience with this company has been excellent, Mrs. Ella attended my case from the first moment with great kindness and dedication, she is a very attentive and professional person. Excellent customer service. If I could I would give her more than five stars.
I had the absolute pleasure of working with Ella Cheley and I recommend her for anything you need. She’s such a sweetheart and helped me more than I could’ve ever imagined. Hands down she is the best!
Michelle was super helpful walking us through our first deal and she took her time to answer all our questions, as well as our calls on the weekend. She was very patient with us and made sure we understood our deal and gave us great call backs. Michelle is very amazing!
SS Auto loves our rep Zach and Credito Real Program. I can’t think of one time that We have called when this guy or his team didn’t answer or provide us immediate assistance. We have our first 2 deals funded and we really appreciate Ashlee …
Ella Cheley. working with Ella was professional, she work me through the process of paying this debt out. I am so grateful for her encouragement that I can do it, and I did it, I will recommend to every one that need help to pay off their dept. Thank you Ella.
In today’s auto industry the word reinvent, falls short To Credito Real! @ Lakeland Car Mart we strive to locate the best financing possible for our targeted clientele, it has been our experience first hand, how the attention to exceed our …
I want to personally thank Ms. Ella for working with me. I was not given an ultimatum but was given a solution for my situation. Not only was it a great solution but I could handle it along with my other responsibilities. It is a great …
My man Zach and Credito always on time. Multiple deals in house and we ain’t got no worries! We always know at the next of the day that this company and Zach will always get our deals funded and help us with difficult situations. love that about this lender as they go above and beyond and truly care! Thanks credito!!!
Ms.Ella Cheley was a great help in this process. She made sure she answered all questions and concerns that I had regarding my account.It was very easy and convenient for me.Definitely five star Customer service. Thanks you so much Credito Real USA.
I contacted Credito Real USA feeling discouraged and thinking I wouldn’t have many options. But, I had the pleasure of conversing with Ella Chaney, whom was very professional and knowledgeable about my options, she listened to my concerns, …
Ella Cheley, has been extremely helpful. Prior to dealing with her, it was always difficult getting things done. I love how, Ella handles thing in a professional manner. Yet, brings a caring and personal approach. She, i every patient and …
I received the very best in Customer Care today. Stephen C. was highly professional, insightful and extremely helpful. This is the first time in years I’ve been totally satisfied with Customer Service.
Zach Monroe went above and beyond to help us get funded. Very responsive and understands customer service is #1! I am glad he is our local sales rep. Credito real needs more people like him!
Great Great company! My brothers dealership and mine are just realizing how powerful this program is. They truly understand the current climate of the economy and go above and beyond to help us and our clients when no other subprime bank …
Thank you Ella,
Ella was very Professional and empathized with my situation as if she were in my …
I been hearing that funding has gotten faster and the underwriting department has been awesome as company has been restructured..Sure enough, The new rep Zach Monroe is a man of his word! David Budlong and Chris Saint Fleur are amazing and …
Rudy was extremely helpful. He was very patient with me and very understanding. He made sure that I was going to be able to keep my car especially during such a time as this when things are so uncertain due to COVID-19.Rudy’s willingness attitude was very professional. Thanks for making it less stressful.
When first I bought my car with credits Real USA. things was rough. because of my financial situations. my car ended up getting repo, my account manager Ella M Cheley. was so awesome and Super helpful. she had helped me get back on my …
I called with a bad attitude and Ella stated very nice with me and calmed me down. She talked me through my account and helped get my settlement to a pretty good deal. I did not like Credito Real USA. But she is the second person I have talked to that makes me feel like she is doing her all to help me out. Thank you so much Ella.
I am a customer with CarFlex auto. I was here getting qualified when rep Zach Monroe stopped by. This guy and Credito truly cares about giving a second chance and helping customers get qualified. He went over financing options with me and …
Critical: Communication Skills, Not Knowledgeable
This makes the 2nd time I’ve received a bogus call stating that I’m 1 day LATE …
Ella was outstanding. A true pleasure to work with during this difficult time. She went above and beyond the call of duty to ensure I had the best outcome possible. After a number of calls and conversations I felt like I had someone on my …
I have more than 25 years in the automotive industry. During this time I have developed many professional relationships along the way. I must say that the one I’ve established with Zach Monroe is impressive. In an increasingly busy …
Ms. Ella demonstrated the most courteous and professional customer service that I’ve had since I began working with this agency. She was able to help me out and provide understanding throughout the process. I would recommend Ms. Ella and her services to my friends and family.
David Budlong has been a tremendous help. He is upbeat, never makes you feel like you are asking too many questions. Very professional and responds quickly to any inquiry. It is a pleasure to speak with him, he makes you feel like you have …
The representative April was professional and confident in her presentation and I signed up immediately. I sold a car the same day with CREDITO. Ms April stopped by my store the next day and helped me complete all the paperwork needed and I was funded within 72 hours. A very nice lady.
Since I have been working with Credito Real we had a representative who was very attentive to any calls and or emails. We lost our representative and were with out one for about 1 month and struggled to get in contact with the funding …
Got dealership on S blvd Car Plus. only Zach is allowed to stop by on Saturdays! We love the Credito and the fact he can always help with my Latino business. They always go above and beyond to help them. Our customers love Z. Thanks Credito.
We are a dealership downtown Raleigh. Aria Sales. Highly recommend Zach and Credito. These guys are amazing at capturing deals we never imagined we could put together. Special Financing Bank of The Future .Buy Deep!!!
This company is amazing! We love our rep Zach Monroe and are having success with Vamos Package. All 3 programs are strong. We highly recommend this company and Zach. Thanks Crédito for always being there when we need you! Carolina Trucks Kannapolis thanks you
I enjoyed talking to Zach Monroe when he stop by the dealership to introduce his self as our new dealership rep, very passionate and I look forward to our dealership building a better relationship with Credito. …
I’m buying a car with my finance on south Blvd and met Charlotte Rep Zach…Great guy and all the people here love Credito. He put Malcolm on the phone who gave me great financial advice as well. The dealers and customers here at Carflex …
I want to personally thank Ella Cheley! My situation was very unfortunate and after it happened me and my wife felt as if we were going to be set back for over a year because of the debt that was still owed on our loan. Having Ella working …
Zach Monroe is triple awesome!! He and David Budlong are always helping us put deals together. I have noticed as owner of dealership that does business with Creditors that if you commit to submitting apps that this company has the highest …
Im a dealer in Killeen TX and use them as a lender. My rep Manuel De Los Santos (Manny) is the absolute best! If ever I need help on a deal he gets its done QUICK! Love that guy!
Web Auto loves Credito Real and super rep Zach Monroe..We have noticed even more phenomenal Call backs/Net Checks since the securitiztion has been completed! Insane Advances!!!! This company is on the move and lightning fast response time! …
Shawn Jones at Credito Real is a wonderful representative. He assists me with any questions and concerns that I might have regarding any pending deals and helps to work approvals and structures. Christian in Funding also does a lot to help …
This is a great company to do business with from a dealership perspective. Our rep, Brandon Kalker is a true professional and helps us with all aspects of business flow, from underwriting to funding. I highly recommend them as I finance …
I want to say how much of a great help Ella Cheley was to me. My car was in an accident and totaled out by the insurance company. This happened right as the pandemic hit . She was my saving grace. She was with me every step of the way …
I am very happy working with Credito Real USA. ELLA CHELEY YOU ARE AMAZING! She is is the best! She is “customer 1st” driven type of employee. After my insurance deemed me a total loss, she was even able to get me a refund. Ella Cheley, …
This has been the worst experience I have ever had with a lending company. They act like you are a child and constantly hound you for your payments. I wouldn’t have a problem with that if I had missed any or been late but considering I have …
The absolute worst company I’ve ever done business with. The notation sucks, they misconstrue words, worst customer service I’ve ever dealt with and some of the reps are RUDE! my vehicle was stolen while I was in the hospital with a health …
Our experience with Credito Real has been amazing. It was a little rocky about a month ago, as they were in the process of hiring a new rep. However, our new rep, Zach Monroe as been on point. Always available by phone and going the extra mile to get things done. I look forward to working with him moving forward.
Took my mom to fort mill Ford today to buy a car. Mark the sales guy introduced the greater Charlotte rep Zach who happened to be in the dealership. My mom had some financial obstacles to overcome and Zach called The underwriters and they …
Have been working with Credito Real for a few months and I have to say that I’m very satisfied with the help they are giving me as a finance manager and business owner. I have been able to put my customers in the vehicle of their choice …
Ronald Comeau is really helpful. He’s understanding and he will do everything to help you. Give him a raise
great company, as a dealer it important to have a great company with great personnel in order for both parties to be successful. from my awesome rep Penny Xirinachs, the response underwriting team to the very very fast funding team led …
Eric is without a doubt the most helpful and responsive rep I’ve had the pleasure to deal with. It’s refreshing to have a buffer between myself and the company when I need info or certain issues handled! He’s a great asset and friend as well. I look forward to continued business and a great relationship w/ Credito Real USA
Just signed up with my guy Zach Monroe! This guy is nuts! Sb automotives loves him. We can’t wait to get rockin with Credito! His boss Shawn Jones is cool too but not a good golfer. That’s okay Shawn, we still love it company
My experience with Credito Real has been phenomenal, I say that because whenever I needed more time on a payment, they were willing to work with me as a customer; Which was invaluable to me, especially during this COVID-19 pandemic. Ronald …
I deal with this company ALL THE TIME,, the Rep for my area is Shane, he is very professional, always goes above and beyond to help and make sure that everything I need is taken care of. If he’s not available when I call he always shoots me …
Great place to get a loan for your next car! Staff is super professional especially Shawn Jones my rep, helps me with anything I need. Underwriting team is responsive and helpful in structuring the best loans. The funding team goes the …
I love Credito Program! The underwriters help me with each deal. The rep Zach Monroe has become like a brother to us at the dealership. The great thing about Credito is they always give us the best call backs. No other lenders in their …
I had the most pleasant experience with Mrs. Ella Cheley today. After having dealt with other CR reps she was able to take care of my account with the loss of my car from a wreck. Thank you foe the excellent customer service experience.
I have known and worked with Ozzy Dorado for over 15 years. When he walked into my office and recommended that I sign up with this new company that he now represents in the Chicago market I did not hesitate. I know that Ozzy will not back …
Yvette H. is one of the most highly professional representatives I have ever dealt with. She is precise, fair, attentive, and has the most outstanding customer service. She listens me thoroughly and gives me the WOW experience!!!!! She is …
Ella Cheley, Was very helpful and made sure my account was up to date and in good standing. She was very punctual and professional in the how the whole process and informed me on the whole process step by step and I highly appreciate that …
I have been so blessed by this company. I bought a not so good car and even though they financed me, they have more than helped me get out of trouble with my lemon. They are kind, understanding and extremely helpful. They are like family. I spoke with Ella today and she helped me take care of this weight so it’s no longer a burden!!!
Ella Cheley is a awesome individual and a vital asset to this company. She is very accommodating and professional she helped me when I thought my life was completely over . If your looking for someone to work with you in any situation Ella cheley is the perfect person .
Tracy helped me so much with everything! She’s such a good person and she looked out for me.
Ella Chelesy is really good at what she does. She’s very professional and did not rush me with the information I needed. She also helped me save my credit and gave great advice. I appreciate her also responding so quickly when I emailed or called. Because of this I was able to pay my car off in full!
Ella Cheley! I love her so much, she is the only debt collector I can negotiate with. She is human and so down to earth. Call her the deescalating Queen if you will! She not only listened to me but she did not interrupt one time. She took …
The Prelegal Specialist Ms. Ella Cheley with Credito Real USA was very very thorough in helping me resolve my issues with my vehicle payoff. She helped me get things going by speaking directly with my insurance company’s claim …
Ella has been a pleasure to work with! She has been honest, patient, warm and truly helpful with every step we’ve taken so I could pay my car off. Even in all this craziness of the pandemic, she made sure to advice me on the best steps to …
Love this company! Rep Zach Monroe is the best! Actually stopped by customer job to help get employee verification. Really appreciate his help to fund deals. No other rep does that. Credito very easy to work with and funds fast! Thanks Zach
Credito Real is one of the best finance companies we work with at our dealership. They respond quick and are always competitive in pricing. Our rep, Shawn Jones is great! He’s always on top of things to get deals done! Highly recommended!
Ella is the ABSOLUTE BEST!!! She is past phenomenal. She was extremely professional and compassionate. She helped me through the processes of paying off my car in full. I spoke with several reps who were aggressive, dismissive and just …
Ms. Ella Cheley helped me with my auto loan and was very nice, professional and responsive. I agree this was and excellent experience and my life is better knowing that she was caring and helpful with fixing my past dealing with credit. …
I enjoyed talking to Zach Monroe on the phone and meeting him in person was a pleasant surprise. Most bank reps I meet don’t enjoy there jobs and they are just going through the motion. Zach clearly loves what he is doing and has a …
IM WRITING THIS TO GIVE A BIG SHOUT OUT TO TIFFANY BIERMAN MY REPRESENTATIVE, TO BE PERFECTLY HONEST I WAS VERY FRUSTRATED WITH THIS BANK I HAD SO MANY REPS THAT NEVER FOLLOWED THROUGH WITH ANYTHING, AND I BASICALLY STOPPED DOING BUSINESS …
I was laid off of work for a month and got behind in everything, with through eviction, slept in my car and still fighting to keep a roof over my head as I’ve now gotten back to work and currently catching up on bills, rent etc. explained …
I have been working with my dealer rep, Ligia Pizarro, for the past 3-4 months since my returned to the car business. She has been very helpful, professional and responsive to our needs as a dealer. She answers my questions and concerns, …
Ella Cheley was the most helpful in my situation. She is professional and responsive. She went above and beyond when it wasn’t even her department to be helping me. She did everything in her ability to get me the results that I needed. I …
Ken Geile is by far one of the best Reps I have worked with in 25 years. Very knowledgeable of the company guidelines. Always willing to help to get a deal booked. I have funded 9 Deals in the month of October between two dealers and 1 has …
I am a dealership that works with Yes Automotive. I work mostly with Michelle Calero, she is an awesome rep. She does WHATEVER she can to help gets deals funded. I am extremely grateful for having someone I can call on any deal and can get …
This company has helped me when in need. Zach Monroe is a awesome individual and a vital asset to this company. He is very accommodating and professional. If your looking for someone to work with you in any situation Zach is the perfect person for this!
Ms. Ella was so fantastic to work with. I have never had such a good customer relations specialist be so passionate about helping me. There is a strong need for genuine people in customer service. I would give her more stars because the …
Thanks to Ella, I was able to work out some issues I had with my loan. Now I can slowly build my credit back up. She was very helpful and extremely patient and sweet. Credito Real is great with working with you even if your in a hole at the moment. They are very understanding as long as you talk to them.
I got a loan with crédito real in December of 2020. Got into a 2017 Toyota Camry. Unfortunately not even a full month later I was involved in an auto accident with this car of NO FAULT OF MY OWN. I was hurt in this accident and was out of …
Worst fiancial company ever greedy for money and will harass you until you pay omg never again.
I couldn’t be happier with the service I received with this company. That astounding service didn’t go unnoticed with Ella Cheley; not only was she able to help me with handling all of my questions and concerns, but she went above and …
I spoke with Ella Cheley about my balance after totaling my vehicle I had financed though this company. She was great . Explained to me all my options & got it taken care of as quickly as she could ! She was more help then anybody else I …
I spoke with Ella Cheley from the Pre-Legal department regarding my car. Ella went above and beyond with providing me the best service. She is friendly,structured,organized and always made sure to put me first as a customer. I appreciated her hard word and kindness. Highly recommend!
They lied to me put a gps on my car told me its not to cut your car off but it did on top of it all I’m a single mom with two daughters and couldnt get back to my kids these gps trackers are going to cause someone to get hurt or worse …
This bank is the worst I have been calling for hours to make a payment on my vehicle and there phone system is down which is no fault to them but when u speak with a live so called advisor they want you to give them your personal …
I’ve never worked with a more professional team. Everyone…from sales to funding to admin…has been friendly and helpful. Highly recommend Credito Real USA Finance!
My husband and I just got our vehicle financed with this company after going from car lot to car lot with no luck results. Our bank rep Zach Monroe was the best!! He looked out for us and what we needed as a family. Our car is lovely and the payment was even better!!! Thanks Zach for everything!!!!
I was going through so many struggles after totaling my car. I never really received any help from any of the customer supports, until I was transferred to Ella Chelley (almost 3 months after totaling my car) who I can say is thee most …
In opinion the company is great and easy to obtain a loan. The reason for three stars is the fact that we’re just now pulling out of COVID and it’s been a stress on me and my family having had it and survived. My house that I was renting …
This was the only loan company to give me a chance in funding a new car for me, which was much needed. My first payment was a little late because of Job purposes. I spoke with Henry, and he was extremely helpful and understanding when it …
From Franco Auto Motors – Credito Real USA is an awesome lender: great callbacks, nice customer service, professional treat with dealers and customers.
Special thanks to Michelle Calero our account manager and Shawn Jones regional manager for making this happen! Both are very diligent and always willing to help.
Someone called my business at 7:10pm extremely rude and thought I was going to do business with them in regards to my trucking business! I would never after I told him I was not interested the un loved son called my phone back 7 more times screaming through the phone! Never in my life would I do business with a joke!
They are the worst company to ever finance through I bought a car in March and couldn’t drive it 2 months after that when I called them they were rude and said there was nothing they could do but they still wanted my money.
I have a 2016 Ford Fusion I have had since 10/2021. My husband recently passed and Credito thought it was a good idea to lock my engine over one late payment of 390$. I would not recommend this company as they don’t care about the customers just the profits. Not to mention I haven’t missed one payment since being with the company.
I find this dealing with this company very difficult. I am not a fan at all. I was very glad the day I no longer have to work with them! I find their website difficult to use especially when trying to get my account information. I …
Tiffany Bierman is a breath of fresh air, she is absolutely wonderful to deal with and absolutely passionate in her customer service. I would absolutely recommend that everyone ask for her when dealing with credito.
I purchased a 2016 Kia Optima in 2020. It was my first purchase after my bankruptcy. It was really hard to find a lender but they gave me a chance. I made 20 payments before trading my car in. They were the absolute best to work with. If I …
Customer service is rude. They hang up in your face. They placed a starter interrupt is draining the battery on my car and the refuse to help me with the situation.
Back at Lift Auto! just completed the company portal! Great job to IT department and Scott Oliver. Dealers, this makes a huge difference. We love this lender and our rep Zach as he is our brother 4 life. Callbacks are through the roof and they have little to no fees now. I highly recommend.
Derrick omealy, 2015 Honda Accord lx
So I want to say thank my friend Tracey for helping me get some clarity on my case. She was very helpful in my situation, because I wasn’t hearing from my …
At first I thought it was a good company because they gave me a chance after my previous car was totaled and during Covid they worked with me ALOT . But I recently left on maternity leave with no pay and I been making payments on time and …
If I can give 0 stars I will. Worse company ever and need to be shut down. They do not care about you they just want money and they threaten to lock your engine if you miss one payment. They will also pocket your money and act like you disputed.
if it was possible to give a -5 that’s what I would give. STEVEN SCOTT IS THE RUDEST OF THE RUDEST. His customer service is really bad. He will not allow you to speak and cuts cross you while speaking to try to resolve issues with the account. I will be calling back to speak to his supervisor. VERY UNACCEPTABLE SERVICE.
My experience has been incredible. The account online is different from what is told to the customer as owed. They are rude and unprofessional, and a rip off. Steer clear if you can!! Try anything else!! Buy here/pay here is a much better option. They are total liars.
I gave them a 2016 charger back and has been receiving credit reports on a car i no longer have. They wanted me to pay 14000 now it has went up to 15000 for a car i don’t have. Money hungry company like this is why a lot of people don’t …
I have been dealing with the credit team at Credito Real USA for 2 years and each and every one of them is extremely helpful and probational they always go out of there way to help make a deal but today I spoke to Tiffney and she raised the …
I have mixed feelings about this company after looking at the reviews. Yes they will accept people with good credit, bad credit, no credit etc…. yes some of them are understanding some aren’t. Some are rude some aren’t. I’ve read a …
I have been with this company for a year and a half. There are a lot of things I don’t like about this company, but I will say that Ms Brenda is the best customer service representative that I have spoken to in the entire time I’ve been …
Sairy in the Underwriting Dept. is the absolute best!… She goes up & beyond to help me getting a deal bought & never hesitates to help me with any deal I have in the Funding Department. I am so glad she is apart of the Credito team! She is truly a God send
Thanks to Agent Shauna Grant. She was nothing but a great help. She explained everything plus more very detailed. Highly recommend her if you need someone to explain anything throughly before transferring to a manager.
If I can rate this a 0 I will. The representatives are rude I let them know my car started was messed up and I needed it fixed the didn’t care they still wanted the money. I spoken to a manager who told me to pay for my December month and …
If I could give no stars I would. Every month they have an issue. I make every single car payment on time. Never late. They’ll be so fast to take my payments. Money hungry. Will blow your email and phone up. And they hang up on you as well. …