Terrible Customer Service. Agents are rude and not helpful. They make it difficult to get supplies which has greatly affected my health. Will be looking for a new supply company.
This place is not open. don’t waist your time or energy dealing with them. never return calls one time i did get through service person was rude and hell
Worst medical supply place. I wait weeks and weeks to get my replacements. I have now been waiting almost a month and STILL have not received my replacement supplies. Time to find a new provider!!!
Mike did a great job of explaining everything to me. I would recommend cresscare over all of the other local companies. They still understand how business is supposed to be conducted!
Trying to place order and only got voicemail could not get anyone for a month and then advised that no longer supporting my insurance. Would not recommend this place to provide any life supporting equipment.
Jess was able to answer all of my questions and help guide me through this new situation.
She made it seem easier than what I expected.
Thank you Jess.
Mike was very kind,patient and very understanding he explained everything i needed to know..made my appt.pleasant.will definitely go back.thank you crest care for having such a compassionate person.😊 …
I could not be more frustrated. Web site states they open at 8AM. I am on hold for SIX minutes, then get connected to an answering service who tells me Cresscare does not permit them to take messages for CPAP or BIPAP patients. I came …
I took my CPAP machine in to make sure it was still working properly and at the right setting. Craig was kind, and he didn’t make me feel foolish or like I was wasting his time.
Have to order supplies multiple times before they MIGHT be delivered. I’m averaging getting new supplies every 4 – 5 months. Customer service is uninformed and very discourteous. I am looking to switch suppliers, but unsure as to whether the difficulty of doing so would be worth it.
Very frustrating working with this business, I found only one person, Mike, that could help me, most others did not know what to do, or were just rude. Most of the employees were uninformed, I had repeated phone calls not returned. I …
CressCare is a great place to handle issuer’s you may have.Mike is very efficient and knowledgeable at what he does.He had everything ready when I arrived and I was in and out within minutes.I’m very happy with the service I get at CressCare…..Darlene Brown
Worst supply company ever still waiting on them to send my paperwork over to my new supply company. Been in need of supply for a few weeks but they are so rude I don’t like dealing with them, would not reccomend need better customer …
Always pleasant and very caring, they go out of their way to help you! I always know if I need anything for my cpap or have any questions, I can call or go in and know they will help me with whatever I need!
If it wasnt for Medicare forcing me to keep this place as my provider for my cpap, I feel like i wouldnt be dealing with the issues Im currently having to deal with. I picked up my second cpap machine after a year of not having one and they …
Craig was awesome,and showed me everything I needed to know about my machine.I look forward to working with him in the future for all my cpap questions
Sadly, I have had to wait an extended period of time for a new C-Pap machine. Paperwork from my physician’s office was sent 3 months ago, but after calling CressCare they told me they had not received the paperwork from my physician. I too, will have to find another c-pap provider if this matter is not addressed.
She is the bomb i really love her energy she was very knowledgeable about the cpap device she was thorough with the information given concerning the device she is the bomb hands down great job hopefully I’ll see her next time and the near future
Rarely is the phone answered by a human. You must leave messages and they say they will return your call in 24 hours. Phone calls are often not returned. An error was made by this office with Medicare in 2017 (this is 2019) and I am …
I met with Jess at CressCare Medical and found her to be very friendly, knowledgeable, and able to explain the technicalities of my C Pap machine. I would highly recommend CressCare Medical.
Cresscare, received the paperwork from my Doctor’s office on a Tuesday. After not hearing from them, I called the office the following Friday to check on the status. Liz, told me that the person who handles those things was tn another …
The lady I had Jess was awesome. She took her time with me and made me feel very comfortable, she made we want to wear my mask. Lol. I’m so glad I decided to go there. CRESSCARE ROCKS and they have people who Rock as well#jess#idroolalot. She will get it
I was a little apprehensive after reading some of the negative reviews here, but I have to say my experience was great. The people were friendly and easy to work with. My appointment was kept at the time scheduled and they followed up with me afterwards as promised. Very positive experience and I would recommend them to anyone.
I met with Jess and I couldn’t be happier! I had used another company years ago. Jess took great care of me and would recommend Jess & CressCare Medical to anyone that needs medical equipment!
If you have sleep apnea. You need to be fitted for a oxygen mask. Cress Clear Medical is the place to go. Craig is very thorough. And all ears for any of your concern. And can answer any of your question. My mask fit perfect the first time I put it on. Thanks Craig
Charles Personeus
Craig was very professional and answered all my questions concerning my new CPAP device. The process was effortless and all ongoing suppliea will be sent directly to my house. Recommended.
We meet in a small room and he explained everything about my upgrade to a Resmed 10 and headgear. Very informative and personable. He made the whole process easy. Thank you!
Always had wonderful experiences with cresscare. I have told others about my personal experience with them . Mike has always been available to answer questions or concerns. Staff is also very polite and caring. There’s not enough stars. Thank you for top notch customer service
Jessica was an absolute pleasure to work with! She was very personable with an extremely pleasant demeanor; very knowledgeable of her job, the equipment and took time to answer my questions and to make sure I understood how to operate my …
Jess was a pleasure to deal with and was very well-versed on the newer model CPAP we spoke about. A friendly office environment also makes for a stress-free visit… Thanks, all.
Craig was knowledgeable and thorough in explaining setup and maintenance of my CPAP. I work in the medical field and I will keep CressCare in mind when referring my own patients for respiratory care products. This is all down to Craig’s knowledge and customer service.
. SOLD/CLOSED/DOESN’T EXIST…..Jess was great from start to finish, explaining all of the functions of the machine and helped explain the differences in the multitude of masks available. Good at her job and a good person too.
Finding the right CPAP mask can be a difficult and daunting task. It’s not a decision to be taken lightly. Thankfully, Jess at CressCare Medical made the entire process easy and an enjoyable experience. With her help, I’m now confident that I won’t stop breathing and die in my sleep. Thanks Jess!
~W.T. Forever
Michelle was phenomenal! Made everything really easy for me to understand and guided me through my CPAP machine very well. Also, the lady at the front desk was super friendly and fantastic!! Definitely recommend!!
Excellent experience. I am a clinician with very high expectations and Jess was exceptional and expressed and demonstrated a deep understanding of the issues associated with successful delivery if my husbands therapy. Top drawer individual. Thank you Jess
Before being bought out, they were a great company. Since being bought out by adapthealth it has been a nightmare. Just like others experienced, i have spent hours on hold. Just like others experienced, they wont let you talk to staff until …
Craig was very knowledgeable of the machine and the way it operated. I would highly recommend going to him for any questions pertaining to CPAP machines because of how fluid he was with the information provided, in addition to his exceptional customer service. A very nice gentleman to talk to!
I struggled with good customer service with a CPAP supplier for years until I was referred to go to CressCare. Wow! What a difference! The staff are knowledgeable, courteous & have been a huge help to me with my CPAP questions/supplies. I highly recommend this company!
About a month ago I placed an order with Cresscare for CPAP supplies. The order was placed online. Today in following up on the order since it hasn’t arrived, I come to find out Cresscare no longer owns the business. The new company …
I was quite impressed with Jess’ knowledge of the cpap and its function. Also was very pleased with Jess’ pleasant personality, she made you feel very comfortable. And the info video that Jess sent was awesome. Makes you feel like your cared abound not just a number.
Jess did N awesome job! She’s knowledgeable, personable, and professional. She reflects great credit upon her family, the Sleep Therapist Profession, and Cresscare Medical! Do it like that, and success will always follow! You guys should clone her!
May 2021 Update: Cress Care did not inform their patients either by mail or email that their local sleep medicine department was being shut down and outsourced to AdaptHealth. I was awaiting refills of supplies with orders on their website …
Jess is excellent at her job! At 75 years of age she slowly and carefully explained how to use my C-pap machine.
Jess is very personable and knowledgeable regarding needs in respiratory equipment and answering my many questions!
First experience with CressCare and could not have been more pleased. Jess was very courteous and professional and I’m looking forward to working with her in the future. Highly recommended!
Jess was a delight to work with. She makes you feel comfortable the moment you meet her. She’s very knowledgeable about all the devices CressCare offers and goes to great lengths to ensure your comfortable in knowing how your new device operates . I would recommend her to anyone in need of a device or item CressCare offers.
Jess was there to please. She was very thorough in explaining all the options available for a new CPAP mask, as well as providing new supplies for my machine. I could not have been more satisfied with the great customer service she provided!
Time for a new CPAP machine, and I changed from Young’s as a supplier, to CressCare. I’m completely happy with the change. Jess was outstanding in helping me understand the new machine, and in providing advice to help me decide on a new mask. I highly recommend CressCare for all of your medical supply needs!
Jess did an excellent job getting me all set-up with new CPAP equipment. She was very knowledgeable, thorough and patient! (Even listened to my cell phone story! Ha!) …
Just spoke with a customer service located who know where. I needed to get restarted on my cpap since COVID. My machine is over 5 years and I wanted to try a new face mask ie maybe nose mask which I would think require me to come in for a …
Definitely good
The best service.
Efficient, thorough, and knowledgeable.
Thorough explanation of everything.
Very informative and helpful. Thanks!
Great guy
In and out in minutes. Nice job
Very pleasant and helpful
Great experience
All questions were answered😂. The young lady was friendly. …
Jess was very helpful and polite.
Quick, polite, knowledgeable, friendly! Will spread the word!
Bill was very informative and concise.
Jess was very knowledgeable and helpful!
I would have liked more directions on the masks
She did an excellent, thorough job.
Very pleasant and helpful. Diagnosed the problem.
Wonderful Experience!
Prompt,Professional and Courteous!
Bill did a Excellent job helping me
Mike White did a great job for me.
Great service, very thorough instructions!
Bill was very helpful and explained my treatment very well
The care was great and the staff was great.
Thank you so much.
William is very knowledgeable and explains everything very well. I would recommend William and Crescare to everyone!
Mike was very good he explained everything very well I was very satisfied thanks again
Terrible Customer Service. Agents are rude and not helpful. They make it difficult to get supplies which has greatly affected my health. Will be looking for a new supply company.
This place is not open. don’t waist your time or energy dealing with them. never return calls one time i did get through service person was rude and hell
Exceeded all expectations. Everything was ready to go ahead of time and all questions answered quickly and efficiently.
Worst medical supply place. I wait weeks and weeks to get my replacements. I have now been waiting almost a month and STILL have not received my replacement supplies. Time to find a new provider!!!
Staff is always friendly and knowledgeable. They make sure you get the proper fit.
Very nice and polite lady. I enjoyed meeting with her for my appointment today.
Craig was very professional and answered all my questions and got my new mask!
The visit across cares very very positive Mike handled the situation very well and I left the place character a five star review.
They are always helpful and quick to respond to any issues I have had. Mike is very knowledgeable and professional!
I cannot reach them by phone, on hold for over 6 minutes with NO answer. Zero would be a better selection.
Jess was awesome! She was very knowledgeable, patient and caring.
This is all lies. Company was sold in October and no one has still contacted customers. It’s now middle of June. These are all fake reviews.
Jessica was the best! She made sure I had the right equipment and that I knew how to use it before I left.
Jess was amazing and a great person to talk with. She set me up with everything I needed.
The service was excellent. Jess was on-time with the appointment and very knowledgeable/helpful
Mike was very thorough in explaining how CPAP works. Mike covered everything from set up to to use and maintenance.
Great experience as usual. She outlined all of the options and helped me make the next best choice.
Mike did a great job of explaining everything to me. I would recommend cresscare over all of the other local companies. They still understand how business is supposed to be conducted!
Needed Cpap compliance report for physical. Jess took care of my request professionally and quickly. Thanks.
First time ever having to use a cpap and Jess was very helpful and a joy to work with.
Trying to place order and only got voicemail could not get anyone for a month and then advised that no longer supporting my insurance. Would not recommend this place to provide any life supporting equipment.
Jess was great. Very helpful and calming. The whole process was informative and fast.
Michelle make it easy for me to understand the cpap and she was very nice and explained everything to me good job keep it up 👌👌👌👌 …
She was very professional and took care of my needs I recommend her to anyone that need a cpd. She was very easy to understand .
Jess was very professional and a true people person she know how to make you feel relax and welcome. Thank you very much for everything.
I give a five start to Jess she was really nice and they treat me real good and I do recommend this place for my CPAP needs great job Jess
No longer in business. Was a great CPAP supply source. Adapt is ok, but no face to face service.
Jess was super helpful. Explained everything about my new CPAP machine, answered all my questions.
Jess was very friendly and knowledgeable! I left feeling well informed and confident knowing they are a phone call away if I have any questions.
Jess was able to answer all of my questions and help guide me through this new situation.
She made it seem easier than what I expected.
Thank you Jess.
Jessica has been a great help to me. She quickly and efficiently resolved my issues with my CPAP!
Mike was very kind,patient and very understanding he explained everything i needed to know..made my appt.pleasant.will definitely go back.thank you crest care for having such a compassionate person.😊 …
I could not be more frustrated. Web site states they open at 8AM. I am on hold for SIX minutes, then get connected to an answering service who tells me Cresscare does not permit them to take messages for CPAP or BIPAP patients. I came …
I took my CPAP machine in to make sure it was still working properly and at the right setting. Craig was kind, and he didn’t make me feel foolish or like I was wasting his time.
Have to order supplies multiple times before they MIGHT be delivered. I’m averaging getting new supplies every 4 – 5 months. Customer service is uninformed and very discourteous. I am looking to switch suppliers, but unsure as to whether the difficulty of doing so would be worth it.
Very frustrating working with this business, I found only one person, Mike, that could help me, most others did not know what to do, or were just rude. Most of the employees were uninformed, I had repeated phone calls not returned. I …
Jess was one the best reps that I’ve ever came across. Very personable, knowledgable and attentive. The service was excellent.
CressCare is a great place to handle issuer’s you may have.Mike is very efficient and knowledgeable at what he does.He had everything ready when I arrived and I was in and out within minutes.I’m very happy with the service I get at CressCare…..Darlene Brown
Worst supply company ever still waiting on them to send my paperwork over to my new supply company. Been in need of supply for a few weeks but they are so rude I don’t like dealing with them, would not reccomend need better customer …
Craig did an excellent job helping me. He’s extremely knowledgeable and very pleasant to work with.
I would highly recommend their services.
Always pleasant and very caring, they go out of their way to help you! I always know if I need anything for my cpap or have any questions, I can call or go in and know they will help me with whatever I need!
Jess did a great job with making sure I had and understood all the info! Such a pleasant experience and great people to work with !
If it wasnt for Medicare forcing me to keep this place as my provider for my cpap, I feel like i wouldnt be dealing with the issues Im currently having to deal with. I picked up my second cpap machine after a year of not having one and they …
Craig was awesome,and showed me everything I needed to know about my machine.I look forward to working with him in the future for all my cpap questions
Jess is the best, with my difficult work schedule and phone problems. She has been understanding and willing to work with me. Thank you Jess.
Sadly, I have had to wait an extended period of time for a new C-Pap machine. Paperwork from my physician’s office was sent 3 months ago, but after calling CressCare they told me they had not received the paperwork from my physician. I too, will have to find another c-pap provider if this matter is not addressed.
She is the bomb i really love her energy she was very knowledgeable about the cpap device she was thorough with the information given concerning the device she is the bomb hands down great job hopefully I’ll see her next time and the near future
Rarely is the phone answered by a human. You must leave messages and they say they will return your call in 24 hours. Phone calls are often not returned. An error was made by this office with Medicare in 2017 (this is 2019) and I am …
I met with Jess at CressCare Medical and found her to be very friendly, knowledgeable, and able to explain the technicalities of my C Pap machine. I would highly recommend CressCare Medical.
Cresscare, received the paperwork from my Doctor’s office on a Tuesday. After not hearing from them, I called the office the following Friday to check on the status. Liz, told me that the person who handles those things was tn another …
The lady I had Jess was awesome. She took her time with me and made me feel very comfortable, she made we want to wear my mask. Lol. I’m so glad I decided to go there. CRESSCARE ROCKS and they have people who Rock as well#jess#idroolalot. She will get it
I was a little apprehensive after reading some of the negative reviews here, but I have to say my experience was great. The people were friendly and easy to work with. My appointment was kept at the time scheduled and they followed up with me afterwards as promised. Very positive experience and I would recommend them to anyone.
I met with Jess and I couldn’t be happier! I had used another company years ago. Jess took great care of me and would recommend Jess & CressCare Medical to anyone that needs medical equipment!
If you have sleep apnea. You need to be fitted for a oxygen mask. Cress Clear Medical is the place to go. Craig is very thorough. And all ears for any of your concern. And can answer any of your question. My mask fit perfect the first time I put it on. Thanks Craig
Charles Personeus
Craig was very professional and answered all my questions concerning my new CPAP device. The process was effortless and all ongoing suppliea will be sent directly to my house. Recommended.
We meet in a small room and he explained everything about my upgrade to a Resmed 10 and headgear. Very informative and personable. He made the whole process easy. Thank you!
Always had wonderful experiences with cresscare. I have told others about my personal experience with them . Mike has always been available to answer questions or concerns. Staff is also very polite and caring. There’s not enough stars. Thank you for top notch customer service
Jessica was an absolute pleasure to work with! She was very personable with an extremely pleasant demeanor; very knowledgeable of her job, the equipment and took time to answer my questions and to make sure I understood how to operate my …
Jess was a pleasure to deal with and was very well-versed on the newer model CPAP we spoke about. A friendly office environment also makes for a stress-free visit… Thanks, all.
Craig was knowledgeable and thorough in explaining setup and maintenance of my CPAP. I work in the medical field and I will keep CressCare in mind when referring my own patients for respiratory care products. This is all down to Craig’s knowledge and customer service.
Finding the right CPAP mask can be a difficult and daunting task. It’s not a decision to be taken lightly. Thankfully, Jess at CressCare Medical made the entire process easy and an enjoyable experience. With her help, I’m now confident that I won’t stop breathing and die in my sleep. Thanks Jess!
~W.T. Forever
Michelle was phenomenal! Made everything really easy for me to understand and guided me through my CPAP machine very well. Also, the lady at the front desk was super friendly and fantastic!! Definitely recommend!!
Excellent experience. I am a clinician with very high expectations and Jess was exceptional and expressed and demonstrated a deep understanding of the issues associated with successful delivery if my husbands therapy. Top drawer individual. Thank you Jess
Before being bought out, they were a great company. Since being bought out by adapthealth it has been a nightmare. Just like others experienced, i have spent hours on hold. Just like others experienced, they wont let you talk to staff until …
Craig was very knowledgeable of the machine and the way it operated. I would highly recommend going to him for any questions pertaining to CPAP machines because of how fluid he was with the information provided, in addition to his exceptional customer service. A very nice gentleman to talk to!
I struggled with good customer service with a CPAP supplier for years until I was referred to go to CressCare. Wow! What a difference! The staff are knowledgeable, courteous & have been a huge help to me with my CPAP questions/supplies. I highly recommend this company!
About a month ago I placed an order with Cresscare for CPAP supplies. The order was placed online. Today in following up on the order since it hasn’t arrived, I come to find out Cresscare no longer owns the business. The new company …
I was quite impressed with Jess’ knowledge of the cpap and its function. Also was very pleased with Jess’ pleasant personality, she made you feel very comfortable. And the info video that Jess sent was awesome. Makes you feel like your cared abound not just a number.
Jess did N awesome job! She’s knowledgeable, personable, and professional. She reflects great credit upon her family, the Sleep Therapist Profession, and Cresscare Medical! Do it like that, and success will always follow! You guys should clone her!
May 2021 Update: Cress Care did not inform their patients either by mail or email that their local sleep medicine department was being shut down and outsourced to AdaptHealth. I was awaiting refills of supplies with orders on their website …
Jess is excellent at her job! At 75 years of age she slowly and carefully explained how to use my C-pap machine.
Jess is very personable and knowledgeable regarding needs in respiratory equipment and answering my many questions!
First experience with CressCare and could not have been more pleased. Jess was very courteous and professional and I’m looking forward to working with her in the future. Highly recommended!
Jess was a delight to work with. She makes you feel comfortable the moment you meet her. She’s very knowledgeable about all the devices CressCare offers and goes to great lengths to ensure your comfortable in knowing how your new device operates . I would recommend her to anyone in need of a device or item CressCare offers.
Jess was there to please. She was very thorough in explaining all the options available for a new CPAP mask, as well as providing new supplies for my machine. I could not have been more satisfied with the great customer service she provided!
Time for a new CPAP machine, and I changed from Young’s as a supplier, to CressCare. I’m completely happy with the change. Jess was outstanding in helping me understand the new machine, and in providing advice to help me decide on a new mask. I highly recommend CressCare for all of your medical supply needs!
Jess did an excellent job getting me all set-up with new CPAP equipment. She was very knowledgeable, thorough and patient! (Even listened to my cell phone story! Ha!) …
Just spoke with a customer service located who know where. I needed to get restarted on my cpap since COVID. My machine is over 5 years and I wanted to try a new face mask ie maybe nose mask which I would think require me to come in for a …