I have waited too long for the PPP application. I don’t know how long I will have to wait? If you don’t approve, you will not be notified. Don’t wait endlessly?
Worst Banking experience ever. The person answering my call was so rude and absolutely not helpful. She was least concerned with my problem and said she could not do anything. She did not connect me to anyone who could help or escalate my problem.
I keep getting my ACH info denied. The info is correct. They have my loan money and will not release it. I have been talking to support and they do nothing. It’s been weeks and my business is suffering. Release my money!
If I could leave a negative, I would. They played around with my PPP application causing us to lose our loan (or be seriously delayed) Shame on you for getting so greedy causing small businesses to lose their money.
I too was blocked after asking for help figuring out why my PPP application had stalled out. How kind! Twitter was the only way to get them to respond – email, chat and phone are dead ends. …
They should be investigated. I tried to reach out, but there is no email or phone and webform is just a black hole. Facebook chat support lies that they are not my lender. Stay away from Cross River Bank. They bite more than they can chew. …
I applied for a loan via Upgrade and have had nothing but a smooth, pleasant experience. The man I spoke to in customer service was very nice and very helpful. Thank you!!!
I, along with a friend got an in depth an personal tour of the headquarters from one of the banks top executives. The staff couldn’t be nicer, and the work atmosphere was extremely conducive to productive work in a high quality of life type …
Very bad experience I am pppSBA has been approved in February, they write a bank account number, then I found the account mistakes, I asked to change, they cheat me said bank account system has been changed correctly, let my signature, the …
I was approved for my first draw PPP loan on January 22nd at Cross River. Today it has been 11 days and I have still not received my signing documents. I emailed and called 3 times today and got generic answers from them. I called the SBA …
I have reached out to this company in regards to a PPP loan being taken out in my name fraudulently. I did not apply nor did I give consent to a loan of any kind. I called cross river bank, I was told to check my email and I need to wait …
Nothing short of a nightmare. I was interested in a credit card with a bonus. . It was advertised on another website about good credit cards. I clicked and applied. I am a senior person and try to be careful. the company that I …
Their new ACH manager is one of the most unethical people I have ever had the experience of meeting. He has admittedly looked into employees accounts without consent and has had extramarital affairs with co workers then denied them when …
(Translated by Google) Very attentive and good service
(Original)
Muy atentos y buen servicio
Slow
won’t respond to my emails
terrible customer service or better yet lack thereof
DO NOT USE THEM FOR PPP. Waste of time!
Horrible bank should be closed down for the horrible customer service.
I have the same problem as Mr. Christopher Palermo, I suspect they are involved in fraud, I will get a lawyer to Sue the loan bank.
I have waited too long for the PPP application. I don’t know how long I will have to wait? If you don’t approve, you will not be notified. Don’t wait endlessly?
Horrible company. Applied for PPP and inquired about my application and believe it or not they BLOCKED ME! This combat/bank must be investigated!
Do not use this bank for your PPP loan. Failed communication and poor service result in many small businesses denied funding. Unacceptable
Worst Banking experience ever. The person answering my call was so rude and absolutely not helpful. She was least concerned with my problem and said she could not do anything. She did not connect me to anyone who could help or escalate my problem.
I keep getting my ACH info denied. The info is correct. They have my loan money and will not release it. I have been talking to support and they do nothing. It’s been weeks and my business is suffering. Release my money!
If I could leave a negative, I would. They played around with my PPP application causing us to lose our loan (or be seriously delayed) Shame on you for getting so greedy causing small businesses to lose their money.
I too was blocked after asking for help figuring out why my PPP application had stalled out. How kind! Twitter was the only way to get them to respond – email, chat and phone are dead ends. …
Do not apply for the PPP with them.
Response to Cross River Bank’s response. …
They should be investigated. I tried to reach out, but there is no email or phone and webform is just a black hole. Facebook chat support lies that they are not my lender. Stay away from Cross River Bank. They bite more than they can chew. …
I applied for a loan via Upgrade and have had nothing but a smooth, pleasant experience. The man I spoke to in customer service was very nice and very helpful. Thank you!!!
I, along with a friend got an in depth an personal tour of the headquarters from one of the banks top executives. The staff couldn’t be nicer, and the work atmosphere was extremely conducive to productive work in a high quality of life type …
Very bad experience I am pppSBA has been approved in February, they write a bank account number, then I found the account mistakes, I asked to change, they cheat me said bank account system has been changed correctly, let my signature, the …
I was approved for my first draw PPP loan on January 22nd at Cross River. Today it has been 11 days and I have still not received my signing documents. I emailed and called 3 times today and got generic answers from them. I called the SBA …
I have reached out to this company in regards to a PPP loan being taken out in my name fraudulently. I did not apply nor did I give consent to a loan of any kind. I called cross river bank, I was told to check my email and I need to wait …
Nothing short of a nightmare. I was interested in a credit card with a bonus. . It was advertised on another website about good credit cards. I clicked and applied. I am a senior person and try to be careful. the company that I …
Their new ACH manager is one of the most unethical people I have ever had the experience of meeting. He has admittedly looked into employees accounts without consent and has had extramarital affairs with co workers then denied them when …