Our internet was installed during the re-construction of our condo. With all walls open, we gave installer choice of router placement, 1st bedroom near garage, shld not b a problem, our condo is 900 sq’. Never got a strong signal, had to …
Terrible people service isn’t horrible but the moving fees and all the other hidden costs will eat you alive they never inform you that you have to pay their contractors 50 dollars an he to do crosses work
Do not sign a contract i go every month with service for less then half the month frequently dropping and they dont care to fix and has been 4 months told id have a discount and now told 2 more months
Internet crashes every 10-20 minutes and sometimes stays down for hours at a time. When we call customer service about it they try to tell us that it is working right after we tell them it isn’t.
All the below (or above) reviews were reviews pertaining to Cross Telephone, not Cross Communications. Although housed in the same building, Cross Communications is a different entity and does not provide the services reviewed but rather …
Terrible Company the only thing you are guaranteed is slow internet for an outrageous price and sometimes the internet doesn’t work at all. Also I believe the people they send to “Fix” the problems don’t even know what they are doing.
These people are absolutely the worst. Go pay the extra money for dish or direct tv and save yourself the hassles of dealing with this useless company. Internet sucks so bad and have to have a home phone even when we don’t use it.
Well since it has been over 30 minutes and I am the next one to be answered (message repeated by 3 of us at the same party) I feel this is the ONLY way to reach you. Just paid 40 dollars to watch a PPV event to have it cut off in 3rd …
Worst company EVER!! WATCH YOUR SERVICE IF YOU HAVE THEY AND YOUR BILLS. Have had nothing but problems from supervisor kerri! Our services have has issues for 3 months an all they want to do is make excuses an give a 5 dollar credit. Save your breath with these people an go somewhere else for service! Worst company ever!
Hateful office staff and from the impression I got from multiple staffers I spoke with, they acted as if they were doing me a favor by allowing me to be their customer. NOT my 1st dealings with them. Free market’s mean competition, competition allows me to say Hello Vyve and goodbye Cross!
Had cell phone service..moved from area and they would not let me out of contract. Even though the service sucks..phone wouldnt ring half the time..and specifically told me data overages would apply, which is reasonable. They told me the …
Cross is the worst company for communications I have ever dealt with. They force their customers to have a land line if they want a very slow DSL service. They do this because they are the only provider for internet that is not …
Complete garbage… we pay way too much for such inferior internet. Upload speeds less than 1 mbps and downloads in the 3-6 range depending if it’s peak times. There has to be a better option than this Mickey mouse #@%$&
Only choice in our area. We live south of Porum where if you use large amounts of internet you have to use Cross or pay even more for your service. The prices at Cross are about 3 times higher than what you’d pay elsewhere.
Took over a year to get 3rd rate internet.have had nothing but trouble out of their nobody ever heard of modem router…won’t let you buy a quality one on your own.if you want to change your wifi name/password they have to do it for …
After a few issues on their side they made it right. Got someone out pretty quick and got everything back up and running. What started out to be not great customer service. Turned out to be awesome service. Cale was really helpful as well.
I get internet through Cross via. fiber and hardly ever have issues. I may lose my internet once or twice a year which is much better than other companies I have dealt with. …
I have never in my life dealt with a more incompetent company. If you have ANY other choice, go elsewhere. This place is beyond a nightmare and and to be providing tech services for a living, their business system is like dealing with the …
I’ve had their service for about 3 or 4 years nows and it’s honestly not the best but if you don’t have an option like us you make due. Make sure you stay on top of your bills and your equipment. Get the equipment protection plan. It’s so much nicer than paying them to come out and fix it.
When you’re paying just under a Bill you expect to have good speeds. I can’t even watch a 3min Facebook video on my phone. These speeds aren’t acceptable for the high price I’m paying. What I find disturbing is they offer better services in …
Worst service I’ve ever had. Got the internet installed and went out 3 times. Each time they charged me out the ear for a guy to come out and look at it. Still not working. Imma just cancel and go with someone who actually cares for there customers. -5 stars if I could.
Worse customer service i have ever dealt with!! You call and will be on hold for a minimum of 30min everytime you try and call. I have been trying to have service installed now for over 45 days. I talked to them over 2 weeks ago for a …
Service not what it should be on speeds. Upgraded to new box for higher speeds to only find out that I can’t get the speeds I was told I could get with new box. Now being told I’m to far away from the main box to get the speed I need. Feel like I got lied to. So check your distance before you upgrade. You might be disappointed.
I supposibly have the gold package so it would be fast but its not. You can call them and they claim your getting a certain speed but when I do the test it is barely even giving me a speed. Oh and don’t mess with your box even by accident or that will cost you and it’s not cheap. Plus it doesn’t change anything when they reset it.🤬 …
Seems to work ok, when it works… Have had the service less than a year and have had to have a tech come work on it probably at least once every other month… Currently been down for almost a week and looking like it will be nine days …
Took 4 hours to install, they changed everything and finally checked the router. Had to piggyback it to get all 3 tv’s on. They don’t carry those. Had to call and schedule for the next day for new router. …
Crooks and swindlers taking advantage of spreading across the area before ever having competition. And when they send out someone to work on the lines or equipment just ask if they use cross for their provider…. so far the 4 I’ve asked …
I’m not sure they even deserve one star. My wife called stating the internet was done again. It’s almost a monthly occurrence. The person a male told her he’d get someone out tomorrow. I called and asked if there was anything else that …
Our internet was installed during the re-construction of our condo. With all walls open, we gave installer choice of router placement, 1st bedroom near garage, shld not b a problem, our condo is 900 sq’. Never got a strong signal, had to …
SLOW service.
Nice people
Good service
Worst place ever
Amazing staff!
Helpful
Good food.
Always have a issue
An amazing place with amazing people
The Internet is literally worse than Hitler.
Best ISP 🙂
I go in to pay bill nice people
Best thing you can get out here but it’s still terrible
Stop and see heather in sales. She is great.
Worst internet drops constantly and cant connect to things when you want to
Overpriced with snailspeed internet. They have a monopoly and they act like it.
They kept ISP blocking my range extender which was unreasonable
Prices are a little but great people work here
My internet cuts out most days. Then the days it wants to work it’s really slow.
They fixed the issue right away. Friendly, prompt service.
Wouldn’t recommend them to no one haven’t had a home phone or Internet in a few days always some kinda of issues
They lie. Been with them for years. If you can avoid them do so. Very shady company.
I was unaware the a signal could be so poor from any company. There service is even worse and not economical. If you have a choice use anyone else.
Terrible people service isn’t horrible but the moving fees and all the other hidden costs will eat you alive they never inform you that you have to pay their contractors 50 dollars an he to do crosses work
Do not sign a contract i go every month with service for less then half the month frequently dropping and they dont care to fix and has been 4 months told id have a discount and now told 2 more months
The internet messes up every 5 min, you can reset it as many times as you want and it will still be messed up. DO NOT RECOMMEND!
Internet crashes every 10-20 minutes and sometimes stays down for hours at a time. When we call customer service about it they try to tell us that it is working right after we tell them it isn’t.
I have cellphone service through their branch off company, Bravado, and I get a better signal with them than I did through Tmobile or AT&T.
All the below (or above) reviews were reviews pertaining to Cross Telephone, not Cross Communications. Although housed in the same building, Cross Communications is a different entity and does not provide the services reviewed but rather …
Terrible Company the only thing you are guaranteed is slow internet for an outrageous price and sometimes the internet doesn’t work at all. Also I believe the people they send to “Fix” the problems don’t even know what they are doing.
These people are absolutely the worst. Go pay the extra money for dish or direct tv and save yourself the hassles of dealing with this useless company. Internet sucks so bad and have to have a home phone even when we don’t use it.
They never answer the phone! And the internet is horrible! Worse then suddenlink and at&t
Well since it has been over 30 minutes and I am the next one to be answered (message repeated by 3 of us at the same party) I feel this is the ONLY way to reach you. Just paid 40 dollars to watch a PPV event to have it cut off in 3rd …
Worst customer service experience I ever had. Unfortunately monopoly so we r stuck with them & their bad service.
Worst company EVER!! WATCH YOUR SERVICE IF YOU HAVE THEY AND YOUR BILLS. Have had nothing but problems from supervisor kerri! Our services have has issues for 3 months an all they want to do is make excuses an give a 5 dollar credit. Save your breath with these people an go somewhere else for service! Worst company ever!
Hateful office staff and from the impression I got from multiple staffers I spoke with, they acted as if they were doing me a favor by allowing me to be their customer. NOT my 1st dealings with them. Free market’s mean competition, competition allows me to say Hello Vyve and goodbye Cross!
Had cell phone service..moved from area and they would not let me out of contract. Even though the service sucks..phone wouldnt ring half the time..and specifically told me data overages would apply, which is reasonable. They told me the …
Cross is the worst company for communications I have ever dealt with. They force their customers to have a land line if they want a very slow DSL service. They do this because they are the only provider for internet that is not …
Complete garbage… we pay way too much for such inferior internet. Upload speeds less than 1 mbps and downloads in the 3-6 range depending if it’s peak times. There has to be a better option than this Mickey mouse #@%$&
Only choice in our area. We live south of Porum where if you use large amounts of internet you have to use Cross or pay even more for your service. The prices at Cross are about 3 times higher than what you’d pay elsewhere.
Took over a year to get 3rd rate internet.have had nothing but trouble out of their nobody ever heard of modem router…won’t let you buy a quality one on your own.if you want to change your wifi name/password they have to do it for …
Love them super cheap Internet
After a few issues on their side they made it right. Got someone out pretty quick and got everything back up and running. What started out to be not great customer service. Turned out to be awesome service. Cale was really helpful as well.
I get internet through Cross via. fiber and hardly ever have issues. I may lose my internet once or twice a year which is much better than other companies I have dealt with. …
I have never in my life dealt with a more incompetent company. If you have ANY other choice, go elsewhere. This place is beyond a nightmare and and to be providing tech services for a living, their business system is like dealing with the …
I’ve had their service for about 3 or 4 years nows and it’s honestly not the best but if you don’t have an option like us you make due. Make sure you stay on top of your bills and your equipment. Get the equipment protection plan. It’s so much nicer than paying them to come out and fix it.
When you’re paying just under a Bill you expect to have good speeds. I can’t even watch a 3min Facebook video on my phone. These speeds aren’t acceptable for the high price I’m paying. What I find disturbing is they offer better services in …
Update 2/7/22
Still the slowest internet in Oklahoma, speed test today
7.1 up & .68 down – what a joke! …
Worst service I’ve ever had. Got the internet installed and went out 3 times. Each time they charged me out the ear for a guy to come out and look at it. Still not working. Imma just cancel and go with someone who actually cares for there customers. -5 stars if I could.
Worse customer service i have ever dealt with!! You call and will be on hold for a minimum of 30min everytime you try and call. I have been trying to have service installed now for over 45 days. I talked to them over 2 weeks ago for a …
Service not what it should be on speeds. Upgraded to new box for higher speeds to only find out that I can’t get the speeds I was told I could get with new box. Now being told I’m to far away from the main box to get the speed I need. Feel like I got lied to. So check your distance before you upgrade. You might be disappointed.
I supposibly have the gold package so it would be fast but its not. You can call them and they claim your getting a certain speed but when I do the test it is barely even giving me a speed. Oh and don’t mess with your box even by accident or that will cost you and it’s not cheap. Plus it doesn’t change anything when they reset it.🤬 …
I get my wifi through them and it’s pretty great!!
Seems to work ok, when it works… Have had the service less than a year and have had to have a tech come work on it probably at least once every other month… Currently been down for almost a week and looking like it will be nine days …
Took 4 hours to install, they changed everything and finally checked the router. Had to piggyback it to get all 3 tv’s on. They don’t carry those. Had to call and schedule for the next day for new router. …
Crooks and swindlers taking advantage of spreading across the area before ever having competition. And when they send out someone to work on the lines or equipment just ask if they use cross for their provider…. so far the 4 I’ve asked …
Not always straight forward with discounts, but good service
I’m not sure they even deserve one star. My wife called stating the internet was done again. It’s almost a monthly occurrence. The person a male told her he’d get someone out tomorrow. I called and asked if there was anything else that …