CrossCountry Mortgage, Inc. is a nationwide lender with a strong local presence. We offer a variety of home purchase loans and refinance options to satisfy every unique financing need
| Monday 8:30AM–5PM Tuesday 8:30AM–5PM Wednesday 8:30AM–5PM Thursday 8:30AM–5PM Friday 8:30AM–5PM Saturday Closed Sunday Closed |
6850 Miller Road, Brecksville, OH 44141
(Translated by Google) This bank is irresponsible apart from what they are irresponsible they do not have good communication with the title agency or with the Real State or with the buyer itself I do not recommend them if you do not want to …
Excellent services
A+
Pete Tibaldi was a huge help!
Terrible customer service from start to close, look elsewhere.
Would not recommend. Go elsewhere.
Heather and her team was awesome.
100% the best service Aindrea , David are awesome !!!
Stephanie spada was great! Would recommend to anyone.
Worst company ever. They don’t work with you at all.
Steve Haas is who I was working with suppose to be the manager still waiting on a call back what a waste of time stay clear of this company it’s a joke!
Very willing to work around difficult schedules; very good at explaining things in simple terms, good followup
First time buyer, mortgage process was handled professionally and efficiently.
Absolutely the best in the business !! Dave and Karen voytek go above and beyond your expectations! More than professional!
Jennifer Grube was my go too,she made the process easy and fast. A++
It’s fine. Staff is friendly, but in the end did not get much information as it changed in the process.
They will do whatever it takes to make sure they leave you without any money.
This a messed up company and the man name yasin work there don’t go to him he a bad seller and I think he need to get check he always look weird I don’t remmond this company to nobody
I was very pleased with my first time experience Bill Farley was very helpful and took his time with me to walk me through all the process very pleased
2 robo calls per day! Called and still no relief. FAIL!
Poor communication skills. Took zero initiative or responsibility. No customer service skills, especially during a pandemic. Would give 0 stars if possible.
We had such a good experience with this corporation from beginning to end. They were very helpful and professional. The people were very nice
Pete Tibaldi is spectacular. Very responsive and easy to work with. Highly recommend him.
Got our house 7 years ago and did a refinance as well later with CCM.
I am a Real Estate Broker in California. Be wary of promises regarding turn around times on purchases and refinances. Very disappointed.
Wow!
Recommend 100% to any and all!
Jeff Richard and Team… phenomenal! …
Only reason this is a one star is because they don’t have a zero star. Alot of promises, a lot of lies, instead just a company that is full of s… T, veterans please stay far away, go to veterans united!!!
Absolutely awful experience. So incredibly disorganized I do not even know where to begin. This team is substantially less competent than a group of chickens running around with their heads cut off
Non-existence customer service, don’t use this company.
My name is jack willson and i live in florida,beleive me i am paying 5.15 interest rate and after speak with crosscountry mortgage they give me 3.75ir fixed for 30 years and i am happy.Thank you very much Mr Richard Darby,he is top senior Loan Officer in CROSSCOUNTRY MORTGAGE.I love CCM.
I was supposed to close on JUNE 23rd it’s now JULY 13th and We STILL do NOT have a closing DATE ….
If you get recommendation for this company RUN!! We had signs but didn’t take heed …. THIS IS YOUR WARNING!!
Jeremy Wetzel is a true professional. He returns calls and emails within a day and has helped several friends of mine close loans in less than 10 days.
I applied and never heard back.
Andrew Matkovic is the man!! He was patient and responsive to all my questions. He promised me in the beginning that he would make the process as painless as possible…he delivered!!
Great experience with cross country mortgage! My loan officer Eric Lawson answered every question question I had handled any issue that came came up.
What a great mortgage company! They make the customer experience easy and as smooth as can be with products to meet the needs of almost any customer.
Stop spamming my email with unsubscribe buttons that don’t work and sketchy links that go to sketchy websites
This company has the poorest business practices I’ve ever seen… Tried using to get pre-approval letter… Ended up losing home and in worse standing than before I started… Literally wasted time and money with this company…. If this …
Be advised: Options to have mortgages serviced are not offered to all clients. Some loans are serviced but the process of that decision was unclear in our experience. Our loan was sold to a bank that we explicitly requested to avoid. CrossCountry says this is out of their control – disingenuous & unconvincing.
This is the worst company to do a refinance. Before you use crosscountry make sure you scope other refinance companies because crosscountry is a horrible company to work with. All this company give you is headaches and nightmares because …
Closing went horrible with this company. I was told I had enough for the closing over the phone. When it came close, the numbers changed. I tried to go to their website, and my password no longer worked. Changed my password, no docs were there anymore. The next day, my new password did not work. Stay away from them.
Worst experience when I called to speak to someone in customer service. Extremely rude. Talks over you. Seems annoyed by any problem you are trying to solve or the fact that you are even calling. Looking to refinance my mortgage sometime next year and I most definitely won’t go through this company for that.
Andrew was fantastic he really helped us find the perfect deal for our brand new home you cannot go wrong by working with Andy he is an absolute gem and I would not go anywhere else
Had a great experience working with Shane Nalepa! He was able to get us a loan for the home we wanted despite issues with credit, student loan debt and some other issues. We are very grateful. Thank you Shane!!
Process was very fast from start to finish. Pete Tibaldi was awesome to deal with!!! Very knowledgeable. Signing was completed at my house on my schedule.. Thanks Pete!
AWFUL experience. Disorganized, almost no communication unless we asked. Dragged everything down to the last possible moment. Made several errors throughout the mortgage process. We were pre-approved for almost twice what we asked for in a mortgage, and still were treated as if it might not work. CHOOSE A DIFFERENT COMPANY!
I did my initial loan and refinance with CrossCountry Mortgage. I then refinanced with another company, the new company dropped my apr from 5.375% to 3.75%. CrossCountry refused to send any documents to the new finance company. CrossCountry …
don’t like even give it one star. After applied for loan with them . the loan officer told me my income is not showed on my credit report. lol lol so the income resource verified by w2 , pay stub , VEO , 2 years of Tax return. only not credit report
Not a good experience. Staff keeps calling collecting information and then will say someone else is handling the file. Every other week a new person call wanting more information….please add me to the do not call list. Thank you.
Brian did a great job for us! He got us approved and processed ahead of schedule and was super helpful and informative throughout the process. I recommend him to all my friends and family.
The experience that I am seeing and receiving from this company, is total In adequacy. I have never been more disappointed in my little life in this company outside of fast food customer service. …
whatever you do; DO NOT work with Mark Mayfield in MO. I asked for information from him 6 years ago (he has been with several companies since then) when searching for my home and he has been harrassing me ever since. I have asked to be …
Jeremy is great to work with! He knows the ins and outs of the mortgage industry and can get the deal done fast! He also has a great team working for him, and that can make the difference between a thrown together deal and a seamless, stress-free transaction. Highly recommend!
Mike Stoffer was our loan officer in Canton, Ohio. He answered all of our many questions about home buying! He was fast, professional, and very nice. We understood every aspect of the loan/home buying process! Thank you, Mike Stoffer, you …
I was going to call them today to see if I can refinance today. I also received letter in mail and looked promising…… then I read all of the complaints on reviews. Thank you everyone for posting your reviews.
This company has owed my business $75 since April for services rendered. Will not call or email back. I can only assume their operations are so bad there is not enough cash flow for such a small invoice to be paid. Once the obligation is met, I will be happy to amend the review. In the meanwhile, this is shameful.
I’m giving Cross Country Mortgage one star not because I have had bad experience, but just because i think is not fair for them to charge $150.00 to set up a automatic deduction and also have to pay an month in advance before you can even …
I started out with a bad experience with this company.. but Tony Dobbert took us head on and man did he climb to the top. Excellent customer service, always available to answer any questions and he really takes the time to explain …
I did my refinance with CCM and it has been nothing but a headache. My husband is a veteran they have yet to pay my homeowners and they did not pay for the CL-100 letter from the pest control company. Now they are
researching to find out what has happened.
Boarderline criminal company. The closing costs are always higher than what they quote you and they are higher than all other companies. But they hold you hostage and don’t tell you any of this until it’s too late. Andrew is the worst of …
Spoke with Dan Mullins. Very condescending. Not really helpful. I have been in my home 23 yrs. I own the property in Canfield Ohio. I’m an RN. I’m not an idiot. He more or less told me I really can’t afford much of anything since I’m retired now with a significantly lower income. Made me feel hopeless.
4 star rating because there was a large slip up in my loan but also a 4 star rating because Tiffany from this branch is amazing. She worked tirelessly to get the loan through and ended up making our lives a lot easier. Thank you!
Well we did eventually close, the entire process seemed disorganized from our prospective. We both took off work the day that we were supposed to sign and sat for hours without hearing anything. Mid-afternoon, we were told that we would …
Save yourself some time and contact Caliber Home Loans. Cross Country was VERY unprofessional. I wouldn’t work with them due to how they treat people, work ethic & etiquette seems to be lacking.
Horrible company. They have called me almost daily for months, long after me telling them to stop calling me. My number is also on the do not call registry. I finally had to block all the numbers they contacted me through.
HORRIBLE and UNPROFESSIONAL!!!
If i could give Zero stars I would. Walter L. was incredibly unprofessional. I live in fear knowing they have my vital documents and personal information. No …
I have worked with both James and Ryan Anderson for my mortgage and re-finance. They were both wonderful. They explained the process and re-explained it and were extremely helpful in making the process simple. Ryan did a wonderful job of …
Andy was great to work with. He was very informative. That was crucial because I was a first time home buyer. They were very responsive and attentive to every detail and answered all of my questions. I felt very comfortable using CCM as a lender once I spoke to Andy. I would definitely recommend CCM to anyone looking to purchase a home
I highly recommend CrossCountry and especially Office Manager Andrew Matkovic and Processor Michelle Carrere. From the first phone call to the settlement on my refinance, Andrew and Michelle provided excellent customer service. No …
I’d give them zero stars if I could. Not sure what index they’re a part of but they are NOT federally regulated. I was told I’d get the “Friend’s and Family” discount because I had a connection to one of the lenders but it turns out, that’s …
I am leaving a review here with the corporate office in Ohio, regarding an employee in Brentwood TN. I gave this two stars because I haven’t actually used the company. …
My experience was great started working with Patrick Anderson in March found first house in the middle of April found out bids was not accepted in May found second home week later, Mr Anderson, together with Your total reality had me …
This company should not be in business. We were lied to by Lance on multiple occasions. It is a complete clown show. The underwriters they use are morons – we caught them making numerous, simple, basic, mistakes (i.e. they do not …
I was misled to think my loan was a done deal, then they left me flat and straight up ignored my calls, texts , and emails. Avoid this company at all costs. P.s. it was the senior loan officer helping me. Shady business.
My loan officer Todd was great! He did a superb job. I would give a higher rating but I am disappointed in not being able to change the due date on the account. Their system just has no provisions for that.
May 4, 2018: Bought our 2nd house in 9 months and used CrossCountry for both. Steve Candow was our loan officer, he is the best, he could have closed us in 18 days but THAT WAS TOO FAST FOR US. Always answers his phone, sent whatever I …
I am very impressed with Pete Tibaldi who is a CrossCountry loan originator in the Northeast Ohio market. Pete gets a loan approved and closed faster than any loan originator I know; both purchases and refinances. Just as important, Pete …
I don’t know what all these negative comments are. My loan officer was very efficient and a pleasure to work with. I tried to get mortgage at citizens bank…the worst ever..after 3 months of running around I was denied at the last minute Teresa Fragale was her name….CCM got it done including closing in 38 days…amazing
Dave from Cross Country completely ruined my life and my son’s by not fully following through on a loan he pre-approved for a buyer of my home at the end of April for one of 3 buyers who wanted my house after 3 days on the market. After …
It takes a lot for me to write a bad review. I always give people the benefit of the doubt, but as others have stated, if I could give negative zero “0” stars, I would. My experience at Cross Country Mortgage in Brecksville, Ohio was …
My mortgage company screwed me with less than a week before closing on a Lake Road house in Bay Village. James & David picked up the pieces and made the impossible happen. They beat the timelines, did the impossible and allowed me to …
At first I thought we were getting great service but then our lender, Andre, kept having us pay off our debt to get our closing costs down & after he talked about closing costs multiple times I asked him what he thought our closing costs …
These people are incompetent at best. The loan application process was full of misinformation and constant delays on Crosscountry’s side followed by snarky responses trying to pin the blame of the delay on us. They constantly said they …
This company will not stop calling and leaving messages! All automated from “Anna” and masking their number as local. …
Been working with this company for almost 3 months now. Have been preapproved for a month after submitting several documents (bank statements, taxes, pay stubs, the usual stuff). When we finally selected a house, we had to wait 2 weeks for …
Pete Tibaldi I,just want to thank you for doing such a OUTSTANDING job on getting me APPROVED on my first home loan.Pete definitely went above and beyond. can’t thank him enough.Pete is definitely a tremendous asset to Cross Country Mortgage.Very Professional at all times.Thank you..Eunice Graves
Pete Tibaldi, my loan originator couldn’t have been more engaged, professional and accommodating when he handled our recent refinancing.
He went above and beyond for us in so many ways. Super impressed! …
Cross country mortgage is the best home loan establishment we have ever worked with and it’s because of Giorgio Gonzalez and his team at cross country mortgage. We have bought several houses with the help of cross country mortgage, and …
What can I say? The worst experience ever with Stephen Steakley. Don’t go with him. Not returning phone calls, emails, etc, as we were up the creek trying to find out what was going on and why we weren’t hearing anything about finalizing …
Very disappointed with their lack of professionalism. They were eager to call me after I sent an inquiry, and gather all of my personal info. Telling me all the things I wanted to hear, after going through a tricky loan situation as it was. …
Absolutely horrendous experience. After jumping through every single hoop they have thrown at us, turning everything in the same day – or the next day at the latest – after they as for it. We are now delayed on our closing with NO RESPONSE …
Lea was great to work with but return calls or email was not very well taken care of. After sending all my information they asked for they couldn’t get an appraisal company to give us an appraisal. pretty sad. Now they have all my info and …
The buyer for our home used Franco Multari in Cary, NC. We were supposed to close on May 31st, he let us know 20 HOURS before closing that we would be delayed by ONE day (June 1st). We moved out of our home as scheduled on May 30th.. While …
Cross Country approved our loan, made us jump through hoops and pay a bunch of debt off including our home which we sold. We were supposed to close on the house we sold and on our new home the same day. When that day arrived we were told …
Everyone at CrossCountry Mortgage was truly wonderful in helping us by our first home. The entire process was new to us as first time home buyers, and the team was there to answer all our questions, help us understand the process, and move things along quickly. We love our house and couldn’t be more grateful for their help and support.
Working with Cross Country Mortgage has been a nightmare. I recently prepaid my property tax to take the deduction in 2017. I have contacted the company six times requesting a reimbursement from my escrow account with no response. The phone …
I had a very bad experience with them. I tried to buy a condo and Kevin Schudel who I dealt with in Florida guaranteed me the mortgage on the phone. They are very positive and sweet talking on the phone but when it comes to action they are …
I wanted to re-finance and when my original lender did not return my calls, I contacted Cross Country and talked to Christopher Tyre. He is absolutely wonderful. Even though problems arose on my end, he remained professional and helped …
Getting the loan was fine, the process. The team is a bit disorganized and made my wife provide some of the files multiple times and would get irritated with her when she had already sent what they were looking for organized. Two years …
Submitted all of the remaining documents to Andy for our application a month ago. He still has yet to get back in touch with us WEEKS after submitting our documents. Ignores and doesn’t return phone calls. Not that it would be an excuse but …
This whole process started with Gary an HMC wit Cross Country mortgage who reached out to my grandmother to solicit his services to help her get out of her reverse mortgage making promises he couldn’t keep and misleading her and providing …
As a first time home buyer and a teacher working many hours a week, buying a home was a daunting and stressful task; until I was recommended Jay. …
Everything was GREAT, Ryan Anderson very professional and when he said closing in two weeks; The loan was completed on time just as Ryan promised. I’m definitely going to recommend CrossCountry Mortgage. Best mortgage experience I have ever had. Great work. Thank You.
Fantastic experience. Mr. Stevenson is an amazing loan officer. Made it all a super easy process. Has chop stick legs but that didn’t stop him from running the extra mile. If you’re debating, say yes and choose him!
Everything started out great then just went downhill. After the preapproval communication was horrible. Told them I didn’t know what I was doing and they’d have to tell me everything. They’d ask for information say that all we need then 3 …
In April, i received an email from Justin Hazen and he informed me that i qualify for a re-finance with a lower interest. I was excited to hear that, i said send me the information for review please. he sent me a bunch of numbers, which …
We sold our condo to a buyer pre qualified by Cross Country in Aug. Closing date was listed as 9/17. CCM changed it to 9/22 so we, in good faith made a cash offer on a home contingent to our sale closing in a timely manner. Our closing date …
This review is not for Crosscountry Mortgage, but for Michael Harrell. He was my original loan processor, and I would recommend that no one use him for his services. My closing date was changed 3 times on the deadline due to the fact that …
1st I just want to say THANK YOU to Matt Nelson. He told me he would get my deal done and he delivered. Matt made me feel like I had known him prior to calling him in regards to purchasing a home. He answered all my calls (even on …
I have been trying to make my house payment for over 2 weeks now. They messed up typing my info in and now want to charge me a fee for their mistake. Plus none of this would be an issue if they just took debit cards. Plus very rude customer service representatives and just all around poor service
This mortgage company is horrible. I would never recommend. We’ve had issues from the day we started with them. And when we tried to sell, they ignored all requests from the title company to provide a payoff. We could never speak to anyone …
Horrible experience. Numerous delays that they always blamed others for. Sent my loan papers( with my social security info on it)to a couple in Amish country which delayed the process by 10 days.Eric totally dismissed it like it was no big …
Has the worst customer service. I’ve been placed on hold for over an hour only for the representative to say that there busy and could only take messages. They stated they would call back in 24-48 hours but they never gave me a call back. …
Me and my wife applied for a mortgage through Crosscountry. They were very dishonest with us. They knew we couldn’t get a loan due to our debt to income ratio. However, the agent we were working with had us pay for an inspection on a house, …
I have a concern with Cross Country Mortgage and one of their preferred mortgage lenders, First Bank, a bank with extremely poor service. …
Worst company to deal with. Customer representatives take a long time to answer a call and do not transfer you to the correct department. Employers keep hanging up the calls or answer and then hangup. Business creates another account without telling you. Please use another company if you can.
Very disappointed in Cross Country Mortgage and Brian Beyers specifically. In attempts to refinance, I provided full disclosure on a first time teacher’s home buying program I participated in. I was reassured that I could refinance, paid …
I have to say Cross Country Mortgage is number ONe in my book. I had them for my 30 year mortgage and they walked me through every step of the way. Hassle free. I just did a refi with them and my mortgage guy was Kevin Clarkson. He actually …
Ok mortage started in January. I was advised to make payment on line by 1/19/201 to avoid any fess since the POST office is reallyyy slow. So they did not get my check my wife checks online and then proceeds to set up to pay online as …
I would not recommend CCM at all. We are in the first year of our loan and these are the issues we’ve had thus far: …
David, Karen, and Justine were very helpful through the whole process. They answered any time we called, emailed us documents in a timely manner, and were always pleasant to speak with. Felt personal rather than a corporation.
I just recently went through the process of buying a new home and chose Cross Country Mortgage as my mortgage lender. The process began smoothly and Corey Urso was informative and helpful; however, as I continued to go through the process, …
We were referred to cross country mortgage through realtor.com and at first everything went great. I worked with Liliya and Susan (not putting last names). Liliya was very responsive for the most part, but Susan… Not so much. Every …
Cross Country Mortgage paid another person’s property taxes, in addition to mine out of my escrow. They increased my house payment $1000 a month based on their mistake, calculating that I will continue to pay another person’s property …
My realtor recommended Andrew Matkovic to me as this was my first time purchasing a home so I didn’t know what lenders to talk to. The beginning and throughout the whole process was super easy and Andrew was super responsive and answered …
I have NO mortgage at all, never have… not a day in my life. They call me multiple times a day and leave voicemails, each one sounding more irritated with me for not responding. I finally called back, and the first thing they ask for is my …
I sold a house in which the buyer used CrossCountry Mortgage. From the beginning, my realtor had communication issues with the lender. CrossCountry scheduled a closing day without consulting with my Attorney who was doing the title work. …
If I could give them a negative star I would! No one has returned a call to myself or my my husband so we decided we will move on and find a more customer service company. Now I received an alert that my credit is being run by this …
Managers are young and inexperienced. Afraid of challenges and being held accountable. Very disorganized and doesn’t understand technology. Very impersonal when they lay off people. Mangers ignore you and won’t return your calls or texts. Stay away from Renae, Katie and Sarah in the training department. It’s a sinking ship.
My daughter is using this company to buy a house…. She is a first time homebuyer…. They have communication issues… they changed the closing date without informing my daughter or the realtor… she found out when she called to ask a question …
Highly unprofessional!! We had a Pre-approval and purchase agreement with the seller in hand. Out of nowhere the person we were working with stopped all communications with us. Wouldn’t return phone calls or texts. If there was a snag or …
I am apologizing now for the long read. My home buying process in April 2020 was made a breeze by my realtor and the man who helped me get my loan. It appeared to be smooth sailing for the first year. Fast forward to July 2021 and that all …
Cross Country Mortgage was very quick to start a equity loan for our remodel, although they were extremely difficult to work with. Very drawn out process, unfulfilled promises, unanswered calls and messages …
Mismanaged my escrow account. Which caused my Homeowners in’s to be cancelled (they were aware and never contacted me, talked with my insurance co but not me). Once notified I fixed their error the same day. Then they decided to charged me …
Daniel Henson helped me and my husband find a great rate and handles our refinancing with ease. To be honest it was the smoothest refinancing we have ever had. He was always there when we had a question he was so personal. He is prob one of the best banking representative we have ever worked with.
Cross Country Mortgage dragged out the loan application process for weeks past the closing date, each time charging another fee to lock in the interest rate. This is a scamming company. Do not use them!
4 stars, today this company had a 4 star. Day.
People humans, Americans make mistakes. You have to crawl grind and sacrifice, get in the mud, no matter who, you are as Americans. For the people next to …
Really wish I had read some of these reviews before trying to work with this lender. As the seller trying to sell to a family member, we both had a terrible experience. They lack communication between them, and changed the final documents …
I recently left CCM bc of their service. When working with the agent I was working with I would ask for things and be given a customer service number that you call and someone always answers but no one follows through with requests. I have …
They like to not accept payment and not notify you in a timely fashion even if you have more than enough money to pay your mortgage. Not sure if it’s just an easy way for them to get an extra $26 every now and then or if they just have processing problems- but it affects your credit either way.
Bobby Clifton and his team always do a great job! As a realtor, I want to work with someone who will communicate with me well. I get calls regularly updating me on the status of the loans so that I can best serve my clients. They truly …
I had a terrible experience with this lender. They do not speak internally with each other and expect the customer to fill in everyone while they don’t bother reviewing your file. The mortgage officer called me constantly when I told him …
Don’t know how you got my info, don’t know why you call me at 7:30 in the morning every day. I have nothing to do with real estate in Ohio. I’ve asked multiple times now to be removed from sales lists. One slip is understandable – marketing …
Please read the other reviews before trying to get a loan from this company. There is a reason why they only have a 1.34 star rating on the BBB website and a 2.7 star rating on their own website. …
I had the pleasure of working with John for my mortgage loan. He was amazing and communicated with me throughout the entire process. His knowledge and expertise is incredible and I highly recommend him and the rest of the CCM team for all of your mortgage loan needs!
I wouldn’t even try get a loan with this company period. They lie spend all this money to prepare do what ask and then they say oh we can’t help you me and my husband spent 2500$ on getting our den finished. And another 550$ for an …
CrossCountry Mortgage has locked me out of my online account for 3 months now. I’ve called their customer support line over and over to no avail. I’ve filed a complaint with the Better Business Bureau which seemed to get the attention of …
First of all I would like to say i did really like the gentleman i worked with. That being said i believed his assurances he gave me with regards to selling my mortgage. He assured me that he would continue to handle my loan after closing. …
I’d like to specifically thank Liz and Jay for assisting us with the mortgage process. I very much appreciate Liz for her stepping in towards the end of last year and helping with our case. communicating with her has always been clear, …
Best lender ever! Got the deal done when others could not. My wife and I were denied 3 days before closing by a bank and CrossCountry Mortgage was able to get it done in just 2.5 weeks! Today we proudly own that home. Having fewer deal …
I am a realtor in Florida and was looking for a mortgage for my husband and I. I spoke with Daniel Lane working out of Ocala Fl/ Ohio. It took 2 weeks to hear anything from him. When we finally did, he emailed me a copy of our credit …