Crouse Hospital

Crouse Hospital

Crouse Hospital specializes in the areas of gynecology, orthopedics and cardiology. The hospital performs ear, nose, throat, genitourinary, laparoscopic and laser surgeries.

Crouse Hospital Contact Details

Crouse Hospital Reviews ( 179 )

  1. Great place to have a baby. All Doctors, Nurses, and food staff are courteous and quiet entering rooms. Both 7th and 8th floor nursing staff are very supportive and kind to new mothers. Great experience.

  2. My father and I tried to visit my grandfather to provide moral support for his recovery, but was notified that only one visitor is allowed PER DAY. Many studies have proven that visiting hospital patients is crucial for their recovery. This …

  3. Literally livid. That it took 6 people to tell me I didn’t need to be here. Why did it take longer for me to get discharged than literally anything else. I could scream I am so mad.

  4. Jennifer that answer the phones I believe she a receptionist is very rude she do not know how to talk to ppl if she don’t like her job she needs to get a new one

  5. Keep u alive but care of nothing else …it took an hour and half to get water after ringing my bell n asking loudly only when i got upset did another nurse not mine come and get me ome and after the wait i got sick again all for lack of care

  6. The worse experience ever my fiance had a really bad migraine and we waited more than 5 hours .Boston is always the best state smh Syracuse sucks..

  7. I recently was a patient there, room next to Nurses station. 11:30 p.m they are talking and laughing , like it was 1999! Add this to the mixture. I was referred to university ob//gyn oncology. THEY ARE RUDE, ARROGANT, NO COMPASSION FOR …

  8. Their Service Is Very Slow. If You Dont Have A Real Emergency Then Be Prepared To Be Waiting Forever. If i Could Give Them 0 Stars I Would, Be Here Since 10:30am It Is Now 6:31pm And They Still Have Yet To Bring Back My Results This Is Ridiculous!!!!

  9. If u wanna die on streets while puking poop faint while these malpractice ignorant neglectful killer docs and surgeons like dr Brian Anderson and dr. Mark kasowitz have at ya while they misdiagnose left and right, be ghetto, make a ton of …

  10. My husband was brought in by ambulance because his liver is failing and he has jaundice. They won’t admit him because he’s not sick enough? Bad staff bad hospital avoid at all costs.

  11. Worst hospital ever, my mom got kick out of there and my grandma went there they said she had water on her right lung then we went to 3 different hospital and we went back to the crouse hospital and finally they said that my grandma had low …

  12. My sister shalonda drove herself to crouse emergency room with abdominal pain she sat there for over an hour and finally put into a back room with no recessitation equipment which is nessesary for all lupus patients which they knew she was …

  13. The people at Crouse were amazing for my Mom. Very kind, willing to answer questions and friendly! She was well taken care of while there! I can’t thank the faculty and staff enough!

  14. Loved training and working there as a candy stiper. It was a wonderful experience. As an aldult I loved working in housekeeping with my dad. I had both my children there they were amazing compassionate and caring .

  15. They’re a complete joke, my father had went in to the hospital admitted in April he had 6 seizures and was in a vegetable state!!! He wasn’t responsive or nothing and he has just gotten better in the past two days and they PUSHED HIM OUT OF THERE BC THEY SAIID HE CAN TALK AND EAT and that he isn’t their problem anymore

  16. Worse place I’ve ever had to deal with!!!!!!! There staff is rude to the patients and deny them the meds that the doctors order them along with not giving them there prescribed meds that they have to be on. They take forever to answer the …

  17. Had an allergic reaction while driving through on the way to Rochester. Brought me back through to ER immediately and made sure my wife and baby found me when they came in. Total lifesavers. I was fortunate to be close by at the time.

  18. We tried to get my brother admitted thru the emergency room today for severe alcoholism and OCD. The emergency room kicked him out in the cold and escorts him out. …

  19. Crouse misdiagnosed my gallbladder attack as “constipation” back in November. I had 2 more attacks that I attempted to treat with laxatives and stool softener thanks to Crouse’s lack of effort and knowledge. Finally, this past week, …

  20. In February of 2015 my 39 year old daughter suffered a major stroke, the doctors, nurses and emergency room staff, and social work department were great. My daughter Laneka developed swelling in the brain and they had to remove a portion of her scull to save her, and I’m so greatful to every last one of them. Thanks

  21. I decided to drag my body to Crouse because I was suffering from sickness and pain for days. I accidentally walked into a wrong building of Crouse Hospital but a security guard (sorry I don’t remember his name) was willing to help me. …

  22. Miscommunication between nursing staff and physicians. Waited almost 11 hours. The nursing staff mad fun of a guy who came in naked calling him their boyfriend. Terrible place. I am shocked by the lack of professionalism

  23. My mom is currently admitted. They keep telling her “we will have results by XX:XX.” Each time, the results from whatever tests take an additional hour-day. The woman in the same room as her has been told she would be taken care of by two …

  24. My father recently had a stroke and I asked that he be brought to Crouse. From the ED staff to the AMAZING Neuro floor on 6 North–YOU ARE LITERALLY LIFESAVERS! The kindness, compassion and attention of the nursing staff, to the MD’s who …

  25. Inconsiderate staff. When a patient is expressing concern for themselves, explaining their symptoms, explaining their worries; it is your job to listen. Instead the lady the hung up the phone to a patient who was calling in regards to going …

  26. I was in labor and delivery, they put you in a room and forget about you. Everyone was nice and friendly. It’s just the whole point of waiting an hour and a half for discharge papers. The first time I came her they forgot about me and forgot that I was here in a room. Very frustrating

  27. Gave birth to our third child here. Originally from Utica area, but Utica does not allow VBAC delivery after C section. The atmosphere and the staff are fantastic. On this occasion wanted to give special thanks to RN Lory and mid wife Janet who were there during the delivery.

  28. please do not take your loved one to this hospital they told my family there was nothing that they could do for my brother because of stage 4 cancer of the lung he had two strokes on the left and right side when i visited him there was no …

  29. Amazing labor and delivery staff the Doctor who did my C-section for my twins Dr. Mastrogiannis was a great doctor with my delivery he’s a really nice man and was very kind and caring.

  30. I went here with a broken nose and it took over 4 hours to be seen. When I arrived the doctors told me not to drink anything, which made me severely dehydrated to the point where I fainted waiting for care. Even after I fainted the staff …

  31. All the nurses and staff here always manage to have a smile on their faces, which is amazing, as they even manage it for my extremely racist and sexist father, and as his daughter, I can’t even manage that. I’m glad they keep his room door …

  32. Sad state took an elderly lady in and the treatment was horrid. Shame on the er nurses. I get your tired I get there are abusers. But I was asking you to help a woman in her late 80s with pain. Not once did we complain or holler. We just …

  33. Oh no my mother in law is there now I’m the fight for her life – after reading these reviews I’m crying . I am a nurse please Lord help her and help the drs find the cure 1 month and they still are stumped with rheumatic fever – come on …

  34. without a doubt the worst hospital in the city. just had a baby and in a matter of 4 days spent they screwed my wife’s c-section, mismanaged her pain meds, botched my sons circumcision, and misplaced legal documents with my personal info on …

  35. My mom was discharged from crouse irving hospital. A cab was called for her. It was suppose to pick her up at 6pm. The nurse brought her down to the lobby. Now 3 hours later my mom is sitting in the lobby waiting for a cab to pick her up. I …

  36. Terrible service. I had severe abdominal pain and I wasn’t seen until 15 minutes later by one of the nurses. Then I had to wait an additional 20 for the PA to come, only for her to tell me that “there’s nothing she could really do” the only …

  37. Crouse maternity wing staff was so attentive and sweet. I had a very difficult birth and they just made sure I was as comfortable as possible and I felt like I was in good hands through out the whole process.

  38. My wife just delivered our second child here. Staff and OUTSIDE PRACTICE doctors are wonderful. RESIDENT doctors unethically attempt to induce pregnant mothers with drugs in what seems like a transparent endeavor to keep beds open. Are …

  39. My husband was in for a total hip replacement.or staff and Drs were great! Went down hill from there! 3 1/2 hours to get pain meds because of “staffing issues”. per his nurse.NEVER offered a wash cloth or basin to was up for 3 days!patient …

  40. I think the quality of patient care in this atmosphere is none existent. A friend recently had major surgery and laid in her bloody saturated sheets pretty much all day. Until someone who could advocate for the patient actually said something. Overall nurses on 6 North and South were horrible 😥 …

  41. I am here at Crouse for complicated pregnancy, and am in full bedrest. I am so very happy even though it’s an unfortunate reason I am being cared for with skill, compassion, and knowledgable team members! I have had procedures explained to …

  42. I brought my girlfriend for mental health, waited over an hour to see a doctor. let her walk right out, while waiting 15 more minutes for staff as they walked around talking about their day. probably still see a bill though, they made sure to get that info. Great priorities.

  43. The nurses in ICU made a really bad experience a little better. They treated my Dad with kindness, respect and good humor. Collette and Bobby especially went above and beyond to make things more bearable for my father and me. I’ll never be able to thank them enough.

  44. This hospital is amazing from the time you check in to the nurse and doctor are absolutely amazing the nurses and doctors go out of their way to make sure that you are comfortable this is so far one of the best hospitals I’ve ever been to …

  45. This hospital absolutely does not care about father’s. I was kicked out of my wife’s room after having our baby one day prior because she was getting a roommate that wasn’t in connection with the baby’s father. I was told I had to stay in …

  46. *Last night I came to Crouse because I pulled a muscle in my back and was in 10/10 pain. This has happened to me a couple of times before and the pain is so bad I need to stay in bed for a few days. I missed school for two days and am …

  47. If you’re having a baby, this is the place you want to go! Big enough to bring you the best care, small enough to tailor to your any/every medical need and personalize your care/experience. Plus they’re part of the CARE program that …

  48. They told me my llama was terminal and wouldn’t make it through the night. Turns out he was only constipated. At home he took a dump bigger then the lies the “doctor” gave me. I would never bring another llama to these quacks again…… Ever

  49. This was by far the worse experience I’ve ever had at an ER. We were taken to the ER after Prompt Care determined they could do nothing further for my daughter. We sat in the waiting room with her IV port still in for 2 hours before anyone …

  50. Poorly staffed and ran. I’ve been here 5 days. I was put in a corner room as to be unnoticed most of the time. I’ve rang my call Bell for the nurse and it took her 35 minutes to respond. The final straw is I was promised I could shower to …

  51. They saved my new born premature baby boy and were great to my wife for her 7 week stay. Nothing bad to say about this hospital at all. Only negative is that NICU staff is over worked and needs better oversight.

  52. Only one doctor had any decent bedside manner. Took forever to get my knee looked at and both the rooms I was put in were disgusting. One had blood stains (and some other stains that I couldn’t identify) and the other had a random urine sample and dirty gloves. Should be shut down due to awful care and terrible cleanliness.

  53. Doctors on 6th North Neuro are terrible. Horrible bed side manner the lack of communication was appalling. The RNs were better are communicating results than the doctors. They refuse to listen to the patient they assume you are like …

  54. This place needs to be SHUT DOWN! My father was admitted after being confused and in pain. They didn’t even get the first test done until he had been there for two days. He was there for 2 weeks and they only did 3 tests never gave him a …

  55. My dear Sister-in-law Cathy A. lost her fight with SCLC, Nov. 8 2018. She was admitted and treated with the utmost respect and caring during her final days. She has many siblings and her 96 yr old mother, whom the staff could not have been …

  56. Horrible just horrible. Had a planned procedure that should take 20 minutes but took 7 hours. No one told me anything and when I asked I was yelled at. Nurses where horrible doctors think their gods gift to the earth and don’t talk to you …

  57. The lady on the phone who worked Tuesday morning was super rude to me. I expressed my concerns for my own health and not being able to breath and this lady rudely told me it’s not that bad and while I was defending myself about my asthma …

  58. Terrible experience after total knee replacement. Dr Kopko is wonderful but the care on the floor is pretty much non existent. Wait hours for pain meds when you are in tears with the pain. Alarms go off for hours and are unattended. …

  59. Prostatectomy w/Dr. Sauer went very well on Monday the 26th. I’d like to thank the Dr, the anestheseologist and all the nurses and staff who were so attentive and helpful during my stay on the 5th floor, rm 36!! You were great and made it easy!!

  60. General review: insensitive and uninterested in their patients. Have been there a handful of times for different reasons based on convenience (closest hospital). I will not make this mistake again. My most recent visit was for a knee …

  61. Worst hospital ever. Nurses are just plain ignorant and rude. They have no empathy towards any of their patients. Oh and did I add that apparently it’s a communist run hospital where you can’t leave or go to the cafeteria. I would rate this place lower than one if it would let me

  62. We were up on the 6th floor, waiting for my stepfather to get settled in his room. He had surgery on his knee. So myself,mom and sister waiting in the hall. I kept hearing this gentleman yelling for help. “Help me please help me. ” there …

  63. Overall they treated my mom with great care😍..she was 3days in ICU and 3days on regular floor… you’re going to have some nurses rude or lack of family care especially during COVID when family CANNOT COME IN…. BUT most of them was GREAT …

  64. I spent nearly 7 months there all in all, they did a fantastic job with my brain tumor. My brain surgeon Dr.Palladino was amazing and so were his staff. Unlike the other hospitals in Syracuse, tv is free as well. I had a few issues here …

  65. Mother had knee surgery. Little to no care from staff. During her stay of 4 days only 1 nurse actually looked at her knee. Her incisions were not checked for the first 24 hours nor her spinal tap area!!! Her heart and lungs were not …

  66. I was caught between a retired physician and a back surgery. Waiting 3 weeks on a referral that never transpired. I was in such bad shape I’m so much pain that I could barely walk. Crouse gave me choices and treated me so wonderful. The …

  67. Absolutely horrifying staff with little to no care. A few great nurses here and there but they are outnumbered by a lot of awful, money grubbing people unfit for medicine. Careless staff giving antipsychotic medication resulting in my …

  68. Very grateful for the couple of nurses and Dr’s that helped keep my baby alive during his stay in NICU. However, it’s sad when I look back…4 years later I still think of how some of the nurses behaved poorly toward not only my family but …

  69. Had a pelvic exam it was painful and the doctor was rushing it. Now I’m burning when I pee and tried to call the ER back and they told me there’s nothing they can do about it because it’s a new symptom. But it was caused by the doctor.

  70. The garage would not let me bring back a stamped parking pass, had to pay over $20 for sitting in my car in the parking lot. I was not let into building when I brought my mom for procedure, asked if I can just bring back the ticket they gave my mom when I picked her up- very uncompassionate personell

  71. Had surgery two weeks ago. I’m allergic to Cold. They took great care of me. From warming iv to warming blankets. Great job. They had warm ginger ale when I came out. They are kind and caring. Thank you taking such good care of me

  72. Great staff in every aspect of my experience. From ER to Surgeon to RN to Phlebotomist and to IV Tech. Everyone was skilled, knowledgeable, and friendly. The hospital itself, while dated, was clean and comfortable. I was glad I chose Crouse for my gall bladder removal. Plus they do Robotic surgeries, which is much better.

  73. I was admitted to Crouse for a two level cervical disc replacement with Dr. Canute. Let me start by saying I have been in many hospitals for many procedures over the years. I was diagnosed with Crohn’s disease in 1986. I underwent mitral …

  74. I am so disappointed. Gave me a room that had not been cleaned after the last patient, waited 45 minutes for a Tylenol, the nurse never came to my room just the NP, he order this and that and when he came back 1.5 hour later, nothing had …

  75. I delivered my first baby via cesarean on Friday. The nursing staff has been absolutely incredible. Through my very long labor and post labor, I honestly cannot believe the quality of care. The antestelogist that worked so hard with my …

  76. Greatly appreciate a good hospital with great care for their patients! Helped my fiance Aaron so much did everything they could to help him get better. Looking fwd to anytime we need care this is the hospital we will use. Had 2 children …

  77. I had surgery 4/18/19 and was on 5 north for recovery. I must say the doctor, resident staff, anesthesiologists, and mostly the nurses, were the most kind and empathetic professionals I could have asked for. I had an extremely positive experience with this hospital and staff and would not hesitate to return should I ever need to.

  78. I could not recommend Crouse enough. Every single staff member we encountered was kind, compassionate, and caring. We were in shock that the doctor sat and talked to us for half an hour, ensuring that all of our questions were answered. The …

  79. My daughter turned 10 years old yesterday and it had me reflecting on my hospital experience at this particular hospital. I give three stars for not killing me. I was hospitalized for about a week prior to delivering my daughter at 36 …

  80. Best hospital in Syracuse. Nursing staff is extremely friendly. Doctors are on top of it. Recommendation for a hospital, Crouse is it. Thank you to all the staff

  81. My wife delivered here and the quality of care was fantastic. RN Rachael and Dr. Berry were absolutely amazing as were the nurses and doctors in recovery. The adminstrative side of the hospital was a little slow, but the quality of the people there more than makes up for any delay.

  82. Don’t go here. The nurses at the front desk are so rude. I went to the crouse ER because I kept throwing up and had abdominal pain. I waited for about an hour, during which I was still vomiting in a bag. I got an iv put in and the next …

  83. My dad was recently a patient at Crouse. He received very good and attentive care from the staff of 4 North. RN Stephanie was nothing short of amazing, and the other RNs were great also. He is 94 and every time he needs a hospital he says “take me to Crouse”.

  84. I’m alive because of the caring professional people at both Hamilton hospital and Crouse in Syracuse. 5th floor south Erving wing nurses and staff first rate. Detail driven, focused caring and hard working. Seems to be a positive working …

  85. Being ill and having to be admitted to the hospital is never pleasant! Starting at the ER, we experienced superior quality of the doctors, nurses and staff. If I had all their names I would shout them out … we were there on the evening …

  86. I was having a scheduled surgery to have my gall bladder removed and was on 5N floor. Everything was clearly explained and all my questions were answered. I had a panic attack while the IV team was getting me setup and they immediately …

  87. I went to the hospital with Covid in January. After spending several hours there they sent me home with no resolution. Everything worsened and I ended up back there two days later. Again they did absolutely nothing to help me. Here we are …

  88. I went in for severe chest pain, shortness of breath, dizziness and body aches. It felt like I was having a heart attack. I was put in a check in room before I was done checking in. After that, it was 30 minutes before a nurse came in and …

  89. My wife and I recently delivered out first baby at Crouse Hospital. The experience with Dr, Bartol and Melissa (our Nurse)- from start to finish – was extraordinary. They was direct, firm, empathetic, kind, encouraging, and an incredible …

  90. #ScroogeHospital #VindictiveStaff #NEVERagain … Our 80yr old Grandparent is in the hospital and was ready to be released 3 days ago but the Crouse staff is so disorganized and rude! So today is Christmas and these insane, evil people …

  91. ER is great. From Security desk to the Doctors and Nurses. They are all very quick to respond. Everyone is always very pleasant and helpful. I really hope that doesn’t change with the Upstate merge.

  92. If you are in a medical emergency don’t go here!! My nurse literally lost my vials of blood just because she was in a rush to clock out and leave (she was yelling that outside the ER rooms with her coworkers), so they drawn my blood again …

  93. My daughter was brought by ambulance to the ER for chest pain, weakness, left arm tingling and feeling that she couldn’t breathe . Any time she tried to stand she would start shaking uncontrollably and almost faint. ER nurse with red hair …

  94. This is our first time having a baby here The staff does not listen to the parents at all on how to feed or take care of the babies and very rude and make up false information about your baby eating and i almost lost my wife 3 times because they messed up on her surgery they lucky to get one star

  95. My experience with Crouse the last 3 days went from a nightmare, to an absolute ideal hospital experience. I originally left a review for Crouse hospital giving them 1 star, because I had a really horrible time with pre-op & a big mistake …

  96. My daughter was there from Tuesday Nov 16th till Saturday November 20th..asked to have help washing herself..no one would help her..also never once offered her a toothbrush to brush her teeth. She had a total hysterectomy & couldn’t move by …

  97. I’ve gone to this hospital quite a few times for different reasons and each time I went I had a different experience. Some visits were great and some were not so great. I do have to say that I did have surgery there one time and the staff …

  98. I delivered my first child via c section here in May and I was skeptical to deliver here because of the reviews but it was a wonderful experience for me. The nurses were kind and explained everything especially nurse Bridie and nurse Kacie, …

  99. If they wear scrubs they’re nice not competent. 2+ hours to get the x-ray back for no new information. Asked to see nurse abou pain was said one will be in soon. 30 minutes later they did. All about keeping people in so they can charge insurance companies

  100. I figured I’d go up here and give here and leave a review the other reason why I gave them one star is because I wouldn’t have been able to leave a review I have a loved one that’s in the hospital that’s been there for about four weeks this …

  101. Awful environment!! My girlfriend just had our baby daughter there and let me tell you, the nurses on the labor and delivery floor? All besides ONE had no idea what they were doing! One of the nurses ( Massama ) to be exact was giving her …

  102. My daughter and son-in-law had a horrible trauma with delivering their still born daughter but the labor and delivery staff were outstanding in their comfort, care and compassion for my family. It’s actually emotional for us talking about …

  103. Labor & delivery, maternity team were downright incredible. Everyone we met, even security went above and beyond to cater to every request we made. I couldn’t believe how kind and professional everyone was. I’m just sad it took 4 babies to find a hospital that cares the way they do.

  104. My mother had kidney surgery at this hospital and received the absolute worst care possible. Complete neglect is an understatement. The staff was completely unavailable and inattentive. One of the nurses named Star was degrading to my …

  105. Labor and Delivery
    Legit worst care I have ever experienced. I wouldn’t recommend you going there even if it was life or death. They did not tell you what meds they were giving …

  106. In the emergency room for 3 hours now with a abscess that my doctor originally said was a sinus infection and with a pain level of 15 on a scale of 1 to 10 and my face blown up twice its original size on my right hand side I really think …

  107. I went in for a L5 S1 lumbar fusion and was scared out of mind but the nurses and docs at this hospital was absolutely amazing. Helped me relax with no meds at all til just before going into the OR. After surgery I was on the 6th floor and …

  108. My daughter has epilepsy and needed immediate attention for a life-threatening seizure. She was left in a hallway to have non-stop seizures for 2 hours. During her seizures, 2 nurses told her, “Stop moving or you will hurt yourself” and …

  109. After we had our first kid here, we decided to have the second here too. Excellent nursing staff and the pediatrics division is wonderful.
    My wife and I are thankful for this hospital. We are especially grateful for …

  110. I would not recommend this particular facility for care of patient with acute stroke symptoms.Thier logo should be avoid Crouse take me to a real acute stroke treatment center. I had a family member who did not receive a critcal life saving …

  111. They missed an infection and glass granulomas on my x-rays they sent me home telling me I was fine I was having an asthma attack for four days could not get into my own primary care until that time which they never even recommended that I …

  112. My husband taken by Ambulance from his primacy care Doctor to Crouse, we arrived at 12:30 it is now 12 pm midnight and he is still sitting in a hallway no rooms to put him in. I will be finding out how they bill the ins company after he …

  113. This hospital and its constituents are a complete failure. From the time I got to the ER to the morning I was released. It was a completely miserable experience. My follow up appointment was with their cardiology department and it ended in …

  114. Was sent to the ER from my dr due to complications from surgery 6 months ago. The ER is filthy and the staffs attitude is just as nasty. Spent over 6 hours there just to be sent home with no answers and told to call my Dr. They no longer …

  115. My stay was great from my surgeon Dr. Po N. Lam to all the nurses on 5 south Shequana, Luba, Tonya, Amanda, Mary, Chris. I had terrible pain after my bladder cancer surgery all the staff made sure that I was as pain free as possible and …

  116. I am 8 months pregnant 🤰 and I hadn’t been able to see a doctor in the past month. Went into the E.R to have my baby checked let them know he wasn’t moving as much. As soon as I checked in they took me to the labor and delivery floor no …

  117. I would give zero stars if I could. This is a sad excuse for birthing mothers. Untrained, young, and highly unskilled “doctors” with poor bedside manners. I gave birth in dirt. The room was ABSOLUTELY filthy. It was my absolute worst …

  118. Labor and Delivery
    I had my first baby at this hospital. Everything was absolutely great. The doctor and nurses made my experience amazing. They made me feel so comfortable and …

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