I have a growing concern over the runaway price increases, fee schedule. I called Crystal Clear today to inquire about the second price increase in less than a year and was not given an answer.
So frustrating. Had to switch to them recently and its been a head ache ever since. The bills are outragious and they are constantly doing maintenance.
Wanted to post a quick note about how helpful Angela was with helping to setup auto drafts on multiple accounts. Her communication was clear and concise and very quick. Thank you for your help
Too bad there’s no option for zero stars. It’s like they go out of their way to be difficult and most non-accomodating. Sooo glad that I’ve sold that property and I will never have to deal with them again!
This “company” should be investigated & the management held accountable for what seems to be not only unethical, but illegal business. I wish someone in the government or a district attorney would investigate.
High deposits , high fees, ridiculous terms and cancerous water. But I bet the management drives nice cars and has a good salary. Don’t even deserve a star….
I just hate this company I wish I could call 7 on your side to do an investigation. Every month I feel like I’m getting ript off. All these additional fees are more than double what I use in water. Does anyone elsw feel this way??
I cannot believe they are now charging 2% convenience fee either by phone or website. Our water bill has already gone up about 65% in the last year! Using around the same amount of water. I cannot believe it. Not a happy customer.
The company has provided us with great up to date phone messages in preparing us for Hurricane Harvey and outages in are area. Great job! We really appreciate all the information provided.
Awful business practices. If they had competition in this market they would go out of business. They should be ashamed when they lay their heads down at night to sleep. I will change my rating when they change their practices. They make at least $15000 a MONTH off late and reconnect “fees.”
My water seems to always be turned off and they are always ‘flushing the lines’ so our ‘crystal clear’ water is always milky. They are theives. If you are considering buying get a well, or don’t buy here at all. Nickel and diming patrons. Rotten.
Needed to report a water outage today. A very nice lady named “Pam” answered my call very courteously and was well informed with helpful answers to my questions. With all of the recent flood-related damage to wells and water lines in the …
Most deplorable, rude, money hungry company I have ever dealt with. Rules and payment requirements have gone from fairly regular over the years to outlandish. I wish I had the choice of another company.
Today I called and got a very nice lady on the phone. I asked her about whether I would be charged $100 for not paying by 8am on the day it was due. She said with the bill being due on the 10th, I actually had until the 12th to get it paid.
Terrible service. Not even worth one star. Lazy service people. Rude office people. we are stuck with it. I couldn’t even post this without adding one star. So there you have it. You have to give one star in order to hit “Post”. But I officially give you Negative 10 stars.
Absolutely the worse people I’ve had to deal with and I own a business and deal with tons of people daily. They are rude and when they make a mistake no way in hell will they own up to anything . Sucks they are all that are available in my …
My husband and I are the only ones that live in this house I received a water bill of $122 for the past 12 years we have had San Marcos water. And now crystal clear. We went from a 35 dollar a month to this. What the heck!!! I’m afraid to do laundry now. Who can we talk to??
Absolutely horrible customer service. These people will not work with you at all. Nobody should be charged $150 to have the water reconnected. I asked if they could wait just 2 days to pay my water bill, when my paycheck comes in, and they will not do it. They are rude, and unprofessional!
This water company is unethical, has horrible upper management and should clean house! Spending 22k for a rain water collection system on new home to avoid ever using crystal clear again! I Would give them 0 starts if I could!
Every bill starts off at $75 before you use a drop of water or flush a toilet. Then you get charged for the water / waste usage on top off that. Ridiculous. Call it an access fee. This should be illegal. My elected officials will receive a phone call from me about this continuously until it gets fixed.
No water for 2 days goi g on 3. Really!! What are we supposed to cook with bathe with flush the toilets with. No body responds during this freeze. And mess up my theycause my lines to freeze up i will hire an attorney and sue.
Nothing bad to say, just information about their fees and policies. Make your own judgement. Connection only w/ 0 gal used : >$50/month, Disconnect charge (so you don’t have to pay > $50/month when you move): $100, Reconnect charge (so …
Bunch of thieving greedy crooks. My water bill nearly exeeds my electric bill most months, this company is ridiculous. They are dispecable with their exorbitant fees, rates and penalties. One star is too generous for them Obviously this is the consensus, judging by their ratings. They are sub-par in every aspect.
The worst company ever, god forbid if you make a mistake and get them mad. They won’t let you take care of bill. This company hasn’t changed in 20yrs. I had problems with them then and now again. I pay a $100 more than the city. Just terrible.
Currently working with our State Representatives to get this company obsoleted so we can get city municipal services. The final straw was the poorly written letter stating that our water has been cancerous for many years and that if we …
Been stuck with their water and service for years now. The management relies on the kindness of employees. The treatment of customers as products of formulas instead of individuals is what makes this company an example of all that is wrong …
We received an alert a couple of weeks ago that the water was not safe to drink over long term periods because of the way they chlorinate the water. The notice sent out said that long-term use could be related to cancer! In addition ,the …
Very hard water. Fouls up my appliances, so I spend a lot of extra money on filters, and to replace equipment. They claim quality water, but when I read their reports they say they did not even test water for most of the year. So how can …
I just moved to Texas and have never heard of Crystal Clear until the day I had my water shut off. On the day my water was shut off I received a shut off notice and had no idea what this was. Had I received a bill in the mail from a company …
Outrageous fees, $59.00 base rate before water usage. Water consumption charge, plus taxes & fees. Then a charge to use automated service to pay your bill. RIP OFF COMPANY. When asked why so expensive. Was told …they are a private …
I rate them -5 stars. I didn’t want to give them the one but it won’t let you post if you don’t mark at least one. lol I guess the one is for the 2 new ladies in the office. looks like Pam has done a better job. and her attitude has been …
these people just dont care. I called to report a leak most likely caused by someone tampering with the main water line. They do not care. I bet they will care when it comes time for a rate hike due to all the water they lose. We will be digging a well I think.
I purchased my home in 2005 and had to pay a $2,600.00 fee to have the water turned on. I was completely blown away. I know there are deposits involved, but that was explained to me as a “recovery fee”. What in the world are the recovering …
Worst customer service ever!! Also the new rules are ridiculous!! I was charged an additional $100 for not paying by 8am. My water was still on at home, and they still made me pay. That’s a rip off!! I wish I knew where I could file a …
Water turned off again today with no notice. Called the office and they said someone posted the outage on Facebook. So their official means of communication is Facebook? …
I spoke to a Regina Franke about a leak at my meter. She was rude and disrespectful from the start. Then when I asked to speak to a manager she claimed to be second in command of the whole SUD. If these are the people running the place no …
These guys have gone from a good business to a very sketchy business over the last 10 or 15 years. A word to the good people that work there… Find another employer asap. This is exactly what happened at Pedernales Electric Coop up up …
This is the Mafia of the water.
This people went from $20 dollars a month to $120 a month.
We use from $20 to $30 dollars on water but we get change like a$70 dollars for …
The worst customer service I have ever experienced. My wife and I were on vacation and when we got back home our water was turned off because the expiration date on my credit card had expired. No call, No e-mail, No Text, No contact from …
Angela answered the phone when I called on why my water was disconnected. I’ve never been late on a payment using online banking though my bank. Bank stated they issued a check by mail, but had not been cashed. No fault of mine, so I …
Just a warning to potential employees of this utility. DO NOT WORK HERE. I was warned by several people before going to work here that management was unqualified and turnover was awful. I believed I could work through any issue that might …
I had Crystal clear in my previous home and it an was outrageous base price . Without wasting a drip of water you are paying nearly $60 plus if you are late the $20 late fee. I moved and was with the city water paying $40/month and then …
Rude on the phone when and IF they answer. Will not return calls. Poorest billing system ever. Something out of the dark ages. Way over-priced. Charge an extra fee to pay bill online????? When paid by hard mail they do not send a …
Customer service is worse than being non existent, if you have an issue or concern of any magnitude it is regarded as ‘your opinion’ and a ridiculous charge will be incurred for anyone from the company to address it. Amazing how little they care about their paying customers and how it has not been addressed in years.
They are crooks. It was $400 just to sign up for their service. & About $100 each month in fees just to have their service, & explain to me why the last few months when we stopped watering our lawn and no inside habits changed our water …
This company is winning by taking advantage of all its customers and because there’s no competition, there’s not a thing we can do about it except a class action lawsuit. $20.00 late fees, $3.95 “convenience fee” when paying on time …
Currently (06/25/2021)
Consumers have no recourse in regards to this company. Their only office is closed to the public until further notice AND they refuse to put anyone on the phone …
My water bill has more than doubled since I was forced to switch to them a few months ago. The only way I knew I was switched is because I had a water leak at the main and they were there to fix it. It took them a month and a half to come …
I received a notice via email this morning in Spanish! When I requested my emails be sent in English I was told the system defaults to Spanish and they couldn’t fix it. If you are experiencing this problem also please let them know your feeling’s regarding this matter.
This review is only for one experience with with one employee With CC,
not an overall review of CC
Talked to abbey today 7-6-2022 who explained the new meter replacement. She was …
Absolutely the biggest scam disgrace on the planet earth. They should all go to prison.
Awful awful awful awful awful awful awful awful company.
awesome staff!!
Place is the worst.
They suck!!
Too many problems to list!
Poorly run operation. It’s a shame.
Cancerous water. Why is this our only option????
Customer service is awful. Management is worse.
If they were not a Monopoly they would not be in business
CSR’s are way better! Awesome front staff.
Went to pay the water bills at the drop box.
One star because I can’t post -100 stars. Plain and simple, they are thieves.
I’ve had it with these people, numerous bad experiences.
Very poor customer service from Raelynn regarding my account and services.
New in town and got worst service ever with these guys.. 20 dollars for 1 day late fee
Prices were way too high along with penalties that were poorly conveyed.
There is no information on the website to file a complaint or voice a concern. Calling doesn’t help because they know you have no choice.
I wish I could give them 0 stars worst water company EVER
Wish I had a different option. Worst utility I have had to deal with. I will be glad when I move and don’t have to waste my money on all their fees.
I have a growing concern over the runaway price increases, fee schedule. I called Crystal Clear today to inquire about the second price increase in less than a year and was not given an answer.
So frustrating. Had to switch to them recently and its been a head ache ever since. The bills are outragious and they are constantly doing maintenance.
Wanted to post a quick note about how helpful Angela was with helping to setup auto drafts on multiple accounts. Her communication was clear and concise and very quick. Thank you for your help
Too bad there’s no option for zero stars. It’s like they go out of their way to be difficult and most non-accomodating. Sooo glad that I’ve sold that property and I will never have to deal with them again!
This “company” should be investigated & the management held accountable for what seems to be not only unethical, but illegal business. I wish someone in the government or a district attorney would investigate.
High deposits , high fees, ridiculous terms and cancerous water. But I bet the management drives nice cars and has a good salary. Don’t even deserve a star….
I just hate this company I wish I could call 7 on your side to do an investigation. Every month I feel like I’m getting ript off. All these additional fees are more than double what I use in water. Does anyone elsw feel this way??
Their fees are outrageous and if you call for assistance, they are rude. My water bill has been higher than electric! Believe is poor management!
I cannot believe they are now charging 2% convenience fee either by phone or website. Our water bill has already gone up about 65% in the last year! Using around the same amount of water. I cannot believe it. Not a happy customer.
I wish i could give no stars. These reviews are accurate. I wish we had other choices.
The company has provided us with great up to date phone messages in preparing us for Hurricane Harvey and outages in are area. Great job! We really appreciate all the information provided.
Awful business practices. If they had competition in this market they would go out of business. They should be ashamed when they lay their heads down at night to sleep. I will change my rating when they change their practices. They make at least $15000 a MONTH off late and reconnect “fees.”
My water seems to always be turned off and they are always ‘flushing the lines’ so our ‘crystal clear’ water is always milky. They are theives. If you are considering buying get a well, or don’t buy here at all. Nickel and diming patrons. Rotten.
Needed to report a water outage today. A very nice lady named “Pam” answered my call very courteously and was well informed with helpful answers to my questions. With all of the recent flood-related damage to wells and water lines in the …
Most deplorable, rude, money hungry company I have ever dealt with. Rules and payment requirements have gone from fairly regular over the years to outlandish. I wish I had the choice of another company.
Today I called and got a very nice lady on the phone. I asked her about whether I would be charged $100 for not paying by 8am on the day it was due. She said with the bill being due on the 10th, I actually had until the 12th to get it paid.
Terrible service. Not even worth one star. Lazy service people. Rude office people. we are stuck with it. I couldn’t even post this without adding one star. So there you have it. You have to give one star in order to hit “Post”. But I officially give you Negative 10 stars.
Absolutely the worse people I’ve had to deal with and I own a business and deal with tons of people daily. They are rude and when they make a mistake no way in hell will they own up to anything . Sucks they are all that are available in my …
My husband and I are the only ones that live in this house I received a water bill of $122 for the past 12 years we have had San Marcos water. And now crystal clear. We went from a 35 dollar a month to this. What the heck!!! I’m afraid to do laundry now. Who can we talk to??
Absolutely horrible customer service. These people will not work with you at all. Nobody should be charged $150 to have the water reconnected. I asked if they could wait just 2 days to pay my water bill, when my paycheck comes in, and they will not do it. They are rude, and unprofessional!
This water company is unethical, has horrible upper management and should clean house! Spending 22k for a rain water collection system on new home to avoid ever using crystal clear again! I Would give them 0 starts if I could!
Every bill starts off at $75 before you use a drop of water or flush a toilet. Then you get charged for the water / waste usage on top off that. Ridiculous. Call it an access fee. This should be illegal. My elected officials will receive a phone call from me about this continuously until it gets fixed.
No water for 2 days goi g on 3. Really!! What are we supposed to cook with bathe with flush the toilets with. No body responds during this freeze. And mess up my theycause my lines to freeze up i will hire an attorney and sue.
Nothing bad to say, just information about their fees and policies. Make your own judgement. Connection only w/ 0 gal used : >$50/month, Disconnect charge (so you don’t have to pay > $50/month when you move): $100, Reconnect charge (so …
Bunch of thieving greedy crooks. My water bill nearly exeeds my electric bill most months, this company is ridiculous. They are dispecable with their exorbitant fees, rates and penalties. One star is too generous for them Obviously this is the consensus, judging by their ratings. They are sub-par in every aspect.
The worst company ever, god forbid if you make a mistake and get them mad. They won’t let you take care of bill. This company hasn’t changed in 20yrs. I had problems with them then and now again. I pay a $100 more than the city. Just terrible.
Currently working with our State Representatives to get this company obsoleted so we can get city municipal services. The final straw was the poorly written letter stating that our water has been cancerous for many years and that if we …
Been stuck with their water and service for years now. The management relies on the kindness of employees. The treatment of customers as products of formulas instead of individuals is what makes this company an example of all that is wrong …
We received an alert a couple of weeks ago that the water was not safe to drink over long term periods because of the way they chlorinate the water. The notice sent out said that long-term use could be related to cancer! In addition ,the …
Very hard water. Fouls up my appliances, so I spend a lot of extra money on filters, and to replace equipment. They claim quality water, but when I read their reports they say they did not even test water for most of the year. So how can …
I just moved to Texas and have never heard of Crystal Clear until the day I had my water shut off. On the day my water was shut off I received a shut off notice and had no idea what this was. Had I received a bill in the mail from a company …
Outrageous fees, $59.00 base rate before water usage. Water consumption charge, plus taxes & fees. Then a charge to use automated service to pay your bill. RIP OFF COMPANY. When asked why so expensive. Was told …they are a private …
I rate them -5 stars. I didn’t want to give them the one but it won’t let you post if you don’t mark at least one. lol I guess the one is for the 2 new ladies in the office. looks like Pam has done a better job. and her attitude has been …
these people just dont care. I called to report a leak most likely caused by someone tampering with the main water line. They do not care. I bet they will care when it comes time for a rate hike due to all the water they lose. We will be digging a well I think.
I purchased my home in 2005 and had to pay a $2,600.00 fee to have the water turned on. I was completely blown away. I know there are deposits involved, but that was explained to me as a “recovery fee”. What in the world are the recovering …
Worst customer service ever!! Also the new rules are ridiculous!! I was charged an additional $100 for not paying by 8am. My water was still on at home, and they still made me pay. That’s a rip off!! I wish I knew where I could file a …
Water turned off again today with no notice. Called the office and they said someone posted the outage on Facebook. So their official means of communication is Facebook? …
I spoke to a Regina Franke about a leak at my meter. She was rude and disrespectful from the start. Then when I asked to speak to a manager she claimed to be second in command of the whole SUD. If these are the people running the place no …
These guys have gone from a good business to a very sketchy business over the last 10 or 15 years. A word to the good people that work there… Find another employer asap. This is exactly what happened at Pedernales Electric Coop up up …
This is the Mafia of the water.
This people went from $20 dollars a month to $120 a month.
We use from $20 to $30 dollars on water but we get change like a$70 dollars for …
The worst customer service I have ever experienced. My wife and I were on vacation and when we got back home our water was turned off because the expiration date on my credit card had expired. No call, No e-mail, No Text, No contact from …
Angela answered the phone when I called on why my water was disconnected. I’ve never been late on a payment using online banking though my bank. Bank stated they issued a check by mail, but had not been cashed. No fault of mine, so I …
Just a warning to potential employees of this utility. DO NOT WORK HERE. I was warned by several people before going to work here that management was unqualified and turnover was awful. I believed I could work through any issue that might …
I had Crystal clear in my previous home and it an was outrageous base price . Without wasting a drip of water you are paying nearly $60 plus if you are late the $20 late fee. I moved and was with the city water paying $40/month and then …
Rude on the phone when and IF they answer. Will not return calls. Poorest billing system ever. Something out of the dark ages. Way over-priced. Charge an extra fee to pay bill online????? When paid by hard mail they do not send a …
Customer service is worse than being non existent, if you have an issue or concern of any magnitude it is regarded as ‘your opinion’ and a ridiculous charge will be incurred for anyone from the company to address it. Amazing how little they care about their paying customers and how it has not been addressed in years.
They are crooks. It was $400 just to sign up for their service. & About $100 each month in fees just to have their service, & explain to me why the last few months when we stopped watering our lawn and no inside habits changed our water …
This company is winning by taking advantage of all its customers and because there’s no competition, there’s not a thing we can do about it except a class action lawsuit. $20.00 late fees, $3.95 “convenience fee” when paying on time …
Currently (06/25/2021)
Consumers have no recourse in regards to this company. Their only office is closed to the public until further notice AND they refuse to put anyone on the phone …
My water bill has more than doubled since I was forced to switch to them a few months ago. The only way I knew I was switched is because I had a water leak at the main and they were there to fix it. It took them a month and a half to come …
I received a notice via email this morning in Spanish! When I requested my emails be sent in English I was told the system defaults to Spanish and they couldn’t fix it. If you are experiencing this problem also please let them know your feeling’s regarding this matter.
This review is only for one experience with with one employee With CC,
not an overall review of CC
Talked to abbey today 7-6-2022 who explained the new meter replacement. She was …