Most reviews praise the great customer service.
While that is certainly true, I want to mention the quality of their distilled water with minerals added. There is no better bottled water.
I live in Watertown. My company gets their bottles labeled “Vermont Pure, natural spring water”. This is a LIE. The water is filtered city water, the processing plant is at 1050 Buckingham Street in Watertown CT. I drive by this plant …
They have cheap prices however beware they suddenly change them. Very often they will give you a used sprayed down cooler and act as if it’s new. Half of the delivery drivers don’t show up on the days they are scheduled so you may be stuck …
OMG cant make this up. I have 4 accts locations under 1 bill for 25 years. Used to get 1 paper bill. Now they separated the acct . and still send 1 paper bill like before minus two locations. Never got billed for the two locations even …
The first month I switched to auto pay I was double billed. I was “mysteriously” charged for 6 coolers instead of 3. I called and said it would be fixed. They fixed it by billing me $490 more than they should have the following month …
It’s illegal to call customers home at 7am multiple times I add you. Right at this very moment I am searching Google to file a complaint with the company. Any suggestions are welcome
By far, the worst company to ever work with. They cannot stick to any of the delivery dates that they schedule you for. It has been 2 months since my last delivery. When I called to inquire about why the deliveries were not made 2 months …
Tried to recycle the “new designed” crystal rock water bottles, they wouldn’t accept the barcode on the water bottles in any recycling machine. Please fix the problem.
I have had delivery for about a year now and have no complaints . I have always had my questions answered with no problem. Crystal Rock provides an option for non-fluoridated water, which is great!
We have been ordering water for our home residence for many years. The water is good. The deliverymen are professional and extremely accommodating. However, the customer service is absolutely HORRENDOUS. It is impossible to reach a live …
Worst Company I ever dealt with, was lied to twice saying my order was on the delivery truck and never arrived, called the Company was told that it was a mistake and Ill get the order the next day in the morning only not to receive …
Terrible service, I tried to do something nice for my karate students at my studio and crystal rock turned it into a disaster. Orders never came, ran out of water many times, and even when I cancelled service, tried to return the cooler, got out of work early for pick up and they never showed. Absolutely unacceptable.
Love getting the Mountain Valley gallon sized glass containers- i used to have to buy the liter bottles at the store- Crystal Rock makes my life so much easier- and, the delivery people are great!
I disagree with the writer of the negative review. My experience has always been good with this company in the area where I live which is on the NY/CT border. I’m happy to have the service available as it’s ended long treks to purchase 5 …
Crystal rock is a great water outlet! They have many good products and their prices are great. They can add deliveries or skip deliveries on the down season. They offer a rental of a Kool Beans coffee machine and Cool Beans coffee …
The delivery driver brought waters and later when I was unpacking them, half of the bottles were broken and had been leaked out from wherever they came from, I was too busy working to notice until unpacking, I called the region manager and he said that he couldn’t do anything about it and I need proof.
Crystal Rock is very customer focused. The drivers are very friendly and willing to work with you. I have never had a messed up order even when I have changed it the day before my delivery! I love CRW keep up the gr8 work and service you provide!!!
I’ve been a customer for years. The service is excellent, the “pricing” has been spotty. Having the ability to negotiate with them, is great. Fortunately we “come to terms,” and they make me happy. There delivery personal are great, and …
I am always satisfied with the service I get. Crystal Rock delivery never has disappointed, they arrive as scheduled, updates to my orders are easily made without problem. …
Great company to use for your water needs. Drivers are always pleasant, delivery options are great. If we run out early we can add an extra delivery, skip one if we don’t need it. Lots of options and the website is very easy to maneuver.
We used this service for years but it took a bad turn after the company was purchased about a year ago. There is absolutely NO SERVICE any longer and no one there to help you. We have been getting charged for things we aren’t using and have …
Eric B. has been our water guy from Crystal Rock to the transition of Primo Water . He has gone above & beyond for us a few times. He has created a trouble free environment for us & we have had 0 problems since he was sent to our route 2 years ago. I cannot say enough about him.
Been a customer for years but things have changed. Delivery guys are always great but for the 3rd month in a row they delayed my automatic delivery. Not a huge deal. I was warned by delivery guys this was gonna happen because new company …
GREAT EXPERIENCE OUR DELIVERY DRIVER IS GREAT! ALWAYS IN SUCH A GOOD MOOD. DELIVERIES ARE ALWAYS ON TIME AND IF THEY COME WHILE WE’RE OUT OF THE OFFICE THEY COME LATER ON IN THE DAY SO WE ALWAYS GET OUR DELIVERIES. WE RECOMMEND HIGHLY RECCOMEND CRYSTAL ROCK WATER.
(Translated by Google) I like the work is good
(Original)
Me gusta es bueno el trabajo
Most reviews praise the great customer service.
While that is certainly true, I want to mention the quality of their distilled water with minerals added. There is no better bottled water.
Appointment only .. They have a night parking .. my appointment time was 9 am they started after 9 ..
Great views of the city and fireworks.
Nice people
Excellent!
Good water good service
This is the worst company that I ever used. BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11
Great water, Great service
Quick friendly awesome
reliable, responsive, labor saving
Excellent service
Place is clean, friendly, management cares for the employees.
Yes, but few people can afford!
Very professional, always on time and fair prices.
Respond quickly to any call for help, very easy to work with, great group of people.
Timely and consistent deliveries, fair prices. What more could you ask for?
I live in Watertown. My company gets their bottles labeled “Vermont Pure, natural spring water”. This is a LIE. The water is filtered city water, the processing plant is at 1050 Buckingham Street in Watertown CT. I drive by this plant …
Delivery personnel are very professional and courteous.
Great water delivery service and the water is perfectly purified!
Not the best not the worst but they are improving.
Chelsea was delightful to work with. Thanks for great customer service!!!
Great people to work with, recommend them any time
They have cheap prices however beware they suddenly change them. Very often they will give you a used sprayed down cooler and act as if it’s new. Half of the delivery drivers don’t show up on the days they are scheduled so you may be stuck …
OMG cant make this up. I have 4 accts locations under 1 bill for 25 years. Used to get 1 paper bill. Now they separated the acct . and still send 1 paper bill like before minus two locations. Never got billed for the two locations even …
Seems to be a easy place, but they ask for too much.
Good place to work, nice people, clean environment.
The first month I switched to auto pay I was double billed. I was “mysteriously” charged for 6 coolers instead of 3. I called and said it would be fixed. They fixed it by billing me $490 more than they should have the following month …
The delivery people are great. The water was fine. Prices were ok.
I had a negative review up here for several days because Crystal Rock appeared …
It’s illegal to call customers home at 7am multiple times I add you. Right at this very moment I am searching Google to file a complaint with the company. Any suggestions are welcome
By far, the worst company to ever work with. They cannot stick to any of the delivery dates that they schedule you for. It has been 2 months since my last delivery. When I called to inquire about why the deliveries were not made 2 months …
Tried to recycle the “new designed” crystal rock water bottles, they wouldn’t accept the barcode on the water bottles in any recycling machine. Please fix the problem.
I have had delivery for about a year now and have no complaints . I have always had my questions answered with no problem. Crystal Rock provides an option for non-fluoridated water, which is great!
We have been ordering water for our home residence for many years. The water is good. The deliverymen are professional and extremely accommodating. However, the customer service is absolutely HORRENDOUS. It is impossible to reach a live …
Worst Company I ever dealt with, was lied to twice saying my order was on the delivery truck and never arrived, called the Company was told that it was a mistake and Ill get the order the next day in the morning only not to receive …
Terrible service, I tried to do something nice for my karate students at my studio and crystal rock turned it into a disaster. Orders never came, ran out of water many times, and even when I cancelled service, tried to return the cooler, got out of work early for pick up and they never showed. Absolutely unacceptable.
All the drivers that deliver my water so far are always plesent, friendly, respectful and very patient.
Thank you for your service.
Love getting the Mountain Valley gallon sized glass containers- i used to have to buy the liter bottles at the store- Crystal Rock makes my life so much easier- and, the delivery people are great!
Great hosts for the Waterbury Chamber Out For Business.
I disagree with the writer of the negative review. My experience has always been good with this company in the area where I live which is on the NY/CT border. I’m happy to have the service available as it’s ended long treks to purchase 5 …
Crystal rock is a great water outlet! They have many good products and their prices are great. They can add deliveries or skip deliveries on the down season. They offer a rental of a Kool Beans coffee machine and Cool Beans coffee …
The delivery driver brought waters and later when I was unpacking them, half of the bottles were broken and had been leaked out from wherever they came from, I was too busy working to notice until unpacking, I called the region manager and he said that he couldn’t do anything about it and I need proof.
Crystal Rock is very customer focused. The drivers are very friendly and willing to work with you. I have never had a messed up order even when I have changed it the day before my delivery! I love CRW keep up the gr8 work and service you provide!!!
I’ve been a customer for years. The service is excellent, the “pricing” has been spotty. Having the ability to negotiate with them, is great. Fortunately we “come to terms,” and they make me happy. There delivery personal are great, and …
I am always satisfied with the service I get. Crystal Rock delivery never has disappointed, they arrive as scheduled, updates to my orders are easily made without problem. …
Great company to use for your water needs. Drivers are always pleasant, delivery options are great. If we run out early we can add an extra delivery, skip one if we don’t need it. Lots of options and the website is very easy to maneuver.
We used this service for years but it took a bad turn after the company was purchased about a year ago. There is absolutely NO SERVICE any longer and no one there to help you. We have been getting charged for things we aren’t using and have …
Eric B. has been our water guy from Crystal Rock to the transition of Primo Water . He has gone above & beyond for us a few times. He has created a trouble free environment for us & we have had 0 problems since he was sent to our route 2 years ago. I cannot say enough about him.
Used to be Great Service. Brandon, our Rep was amazing and extremely responsive! But then he left. …
Been a customer for years but things have changed. Delivery guys are always great but for the 3rd month in a row they delayed my automatic delivery. Not a huge deal. I was warned by delivery guys this was gonna happen because new company …
GREAT EXPERIENCE OUR DELIVERY DRIVER IS GREAT! ALWAYS IN SUCH A GOOD MOOD. DELIVERIES ARE ALWAYS ON TIME AND IF THEY COME WHILE WE’RE OUT OF THE OFFICE THEY COME LATER ON IN THE DAY SO WE ALWAYS GET OUR DELIVERIES. WE RECOMMEND HIGHLY RECCOMEND CRYSTAL ROCK WATER.