Same here it’s happened in sept. And it’s now almost middle of DEC? Calling insurance commissioner this morning. They took blame and refuse to return my calls and my insurance agents calls.
On my Automobile Policy Declarations it shows CSAA INSURANCE EXCHANGE, OAKLAND, CA. When searching for CSAA INSURANCE EXCHANGE OAKLAND, CA. Walnut Creek, Ca. sites come up.What is the difference? And if my polices show Oakland, Ca I would assume Oakland, Ca. site would be listed.
Could become 5 star’s if return calls are in a timely manner . Yet they take of business. Need more office workers service will increase = happy customers
They will spend your money to pay their attorneys then pay you on your injury that is not your fault. They refuse to reasonably compensate you even you and the other party are insured by them.
THIS IS WORST INSURANCE COMPANY OUT THERE. CUSTOMER SERVICE IS VERY POOR, AGENTS DON’T KNOW WHAT THEY ARE DOING. GROUP DOES NOT POST PAYMENTS IN A TIMELY MANNER THEREFORE LAPSING A CUSTOMERS INSURANCE AND KEEPING THEM UN INSURED UNTIL …
My rating is SUB-ZERO. The Calif. Dep’t of insurance should revoke CSAA’s license to sell auto insurance in California. So many people I’ve talked to had bad experiences with CSAA. The total loss department is the worst and not to be …
I have had their auto insurance for 20 years with no problem then I got their homeowners insurance. I had a on site inspection and they said I had some peeling paint that needed to be fixed by a date that I missed. I explained my home is in …
Worst customer service ever from Jillian Likness – adjuster?? That could be debated. Our car was damaged by their insured on July 23rd. Heard nothing from this adjuster-no phone call-no nothing except some paperwork sent by mail that did …
3 Strikes:
CSAA Emergency Roadside Assistance has steadily gone downhill for over 20 years, to 30 minute wait to talk to a live person, rude and obstinate untalented tow …
There was a time when being a member of the California State Automobile Association and holding an automobile insurance policy with that organization meant something special. Unfortunately that is no longer true. …
Fantastic! Their insured party crashed into my car. The company was very polite and settled the claim fairly. I enjoyed doing business with the company …. and I don’t even have a policy with them. I will consider AAA in the future for my insurance needs. Great job! I didn’t even need a lawyer. Yahooooo!
ive had AAA roadside since college so almost 25 years, then I got auto and then lastly renters/homeowners for my live/work space. didn’t realize until after my place was robbed that Agent didn’t give me a policy with coverage for my camera …
After CSAA totalled and then undervalued my totalled auto — but still continued billing for premiums AFTER CSAA took possession of the totalled auto –, I cancelled CSAA auto policy. Unjustly, CSAA still is billing me $281.52 . For years, I have been a loyal CSAA insured but warn other consumers to BEWARE of CSAA!
This evening I was left hanging by AAA doing Tows out of order. Two hours and twenty minutes from initial call I was being told that it would be another 45 minutes for the Tow Truck to show up. I kept calling for updates and never heard …
Not to be trusted with matters of simple accounting. They will lose information on your policy, forget to send you cancellation notices, and change your payment date without notifying you and then once they have a reason to charge you late …
Horrible experience!! I’ve spent 90 days trying to fairly resolve a car accident where the driver at fault was insured by AAA. They have given me the run around, refused to accept liability even after seeing the Highway Patrol report, …
I just learned that AAA has increased the per day allotment for rental car vehicles when you open a NEW policy with them to account for inflation. That is great! However, if you are an existing policy holder, your per day rate remains at …
(Translated by Google) Show up
(Original)
Ji
Professionals at its best
poorly organized website.
Ok
Really bad service
Always helpful and friendly
Not happy
I have always like AAA car insurance…
Unprofressional!!!!! Customer Experience department is horrible!!!! Nothing will ever get resolved with a dispute EVER!!!!!
Staff very helpful and nice always willingly to help thank mm
Nice place.. service was good. No wait time.. decent ambiance
The people were friendly and gave me a cheap car quote which covered my needs. Recommended!
Same here it’s happened in sept. And it’s now almost middle of DEC? Calling insurance commissioner this morning. They took blame and refuse to return my calls and my insurance agents calls.
CSAA Rep was courteous, professional and had a calming demeanor while submitting a claim for the latest fire in Napa
On my Automobile Policy Declarations it shows CSAA INSURANCE EXCHANGE, OAKLAND, CA. When searching for CSAA INSURANCE EXCHANGE OAKLAND, CA. Walnut Creek, Ca. sites come up.What is the difference? And if my polices show Oakland, Ca I would assume Oakland, Ca. site would be listed.
Could become 5 star’s if return calls are in a timely manner . Yet they take of business. Need more office workers service will increase = happy customers
They will spend your money to pay their attorneys then pay you on your injury that is not your fault. They refuse to reasonably compensate you even you and the other party are insured by them.
THIS IS WORST INSURANCE COMPANY OUT THERE. CUSTOMER SERVICE IS VERY POOR, AGENTS DON’T KNOW WHAT THEY ARE DOING. GROUP DOES NOT POST PAYMENTS IN A TIMELY MANNER THEREFORE LAPSING A CUSTOMERS INSURANCE AND KEEPING THEM UN INSURED UNTIL …
My rating is SUB-ZERO. The Calif. Dep’t of insurance should revoke CSAA’s license to sell auto insurance in California. So many people I’ve talked to had bad experiences with CSAA. The total loss department is the worst and not to be …
I have had their auto insurance for 20 years with no problem then I got their homeowners insurance. I had a on site inspection and they said I had some peeling paint that needed to be fixed by a date that I missed. I explained my home is in …
Worst customer service ever from Jillian Likness – adjuster?? That could be debated. Our car was damaged by their insured on July 23rd. Heard nothing from this adjuster-no phone call-no nothing except some paperwork sent by mail that did …
3 Strikes:
CSAA Emergency Roadside Assistance has steadily gone downhill for over 20 years, to 30 minute wait to talk to a live person, rude and obstinate untalented tow …
There was a time when being a member of the California State Automobile Association and holding an automobile insurance policy with that organization meant something special. Unfortunately that is no longer true. …
Fantastic! Their insured party crashed into my car. The company was very polite and settled the claim fairly. I enjoyed doing business with the company …. and I don’t even have a policy with them. I will consider AAA in the future for my insurance needs. Great job! I didn’t even need a lawyer. Yahooooo!
After 20 years with AAA/CSAA Insurance group, I am aware of the relatively recent degradation of this company’s treatment of their customers. …
ive had AAA roadside since college so almost 25 years, then I got auto and then lastly renters/homeowners for my live/work space. didn’t realize until after my place was robbed that Agent didn’t give me a policy with coverage for my camera …
After CSAA totalled and then undervalued my totalled auto — but still continued billing for premiums AFTER CSAA took possession of the totalled auto –, I cancelled CSAA auto policy. Unjustly, CSAA still is billing me $281.52 . For years, I have been a loyal CSAA insured but warn other consumers to BEWARE of CSAA!
This evening I was left hanging by AAA doing Tows out of order. Two hours and twenty minutes from initial call I was being told that it would be another 45 minutes for the Tow Truck to show up. I kept calling for updates and never heard …
Not to be trusted with matters of simple accounting. They will lose information on your policy, forget to send you cancellation notices, and change your payment date without notifying you and then once they have a reason to charge you late …
Horrible experience!! I’ve spent 90 days trying to fairly resolve a car accident where the driver at fault was insured by AAA. They have given me the run around, refused to accept liability even after seeing the Highway Patrol report, …
We opened up a claim with CSAA about 3 weeks ago. Which I recently found out was closed? …
I just learned that AAA has increased the per day allotment for rental car vehicles when you open a NEW policy with them to account for inflation. That is great! However, if you are an existing policy holder, your per day rate remains at …