Civil Service Employees Insurance Group, or CSE Insurance Group, provides insurance coverage to public employees. CSE Insurance Group was founded in 1949 in San Francisco.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
2121 N California Blvd Ste 900, Walnut Creek, CA 94596
(Translated by Google) they did not answer my calls
(Original)
no respondieron mis llamadas
Ali Ali
Ali Ali
Bad customer service.
Great insurance coverages
Excellent insurance cheap.
the worse
Unprofessional and greedy. No customer service.
Over priced I moved to travelers
Very rude not nice at all very intimidating
They do not accept claims！
Very bad service and very bad staff poor insurance group
They were awesome with our rental property claim
WORST INSURANCE COMPANY EVER!! STAY AWAY FROM THEM!!
If this was the last insurance company on the planet, I would take the chance and drive without insurance.
Very good insurance co, never had a problem .
Great company and their roadside service is exceptional.
This is the WORST POSSIBLE Insurance company, adjusters, supervisors, manager……..all together. WORST in WORST. Keep far at all.
Great insurance company
They have unique coverage
And also on the market for over 70 years
So glad I switched to CSE. Best kept secret in car insurance. Great service!
this is like a scam, after waiting 20 days for claim, no one get back to me and their claim number is always through 3rd party, can’t make direct phone call to CSE
WAS streat. Out lied to by John my adjuster
They try any to keep from getting my house fixed right
Wont return calls.
Nightmare
Terrible most unprofessional insurance company I have ever dealt with!! My car left me stranded literally waited 5 hrs to get tow truck to my location.
I just received a questionnaire regarding my apartments. Several of the questions were looking for information on my tenants. This is an invasion of their privacy andI question the reason you would even ask for this documentation.
CSE Insurance is a wonderful carrier providing insurance for apartment owners! Really competitive with great coverage’s.
Get help on the phone is baaaad really bad avoid this company not matter what I can’t do -1
I’m not even sure this place is a real business. I have had to called and called with no response. Still waiting for someone to call me back about my claim. Do yourself a favor and never do business with these incompetent people.
Dropped my coverage after about 7 years because my home is located on a hillside they deemed a fire hazard. I’ve never made a claim.
Kevor Emptor- Buyer beware
For 2 months couldn’t get a response from the Claim Examiner neither by phone or by Email. Avoid them by any cost, Nobody will help you!
Don’t use this insurance company. They have never answer my call. They always have high volume of calls. I have waited over an hour and they are always busy. If they have short hands, they need to hire more people to support their high volume of customers and calls. Otherwise, they can’t survive.
Misty Mingle was the rep I talked to, she was beyond rude and was constantly yelling over the phone. She was making false claims while being oblivious to actual cost surrounding her field. When I tried to make a complaint about her I was …
Pending claim from 10/31/2017. They been giving me the run-around.. Had a concussion was taken to ER.. when I was rear-ended by one of their drivers.. my car was totaled so I have no car.. I’m stacked with a $13,000 dollar medical bill.. I …
They double billed me and then when they sent the refund check for the over billing, the check bounced. I got a returned check fee because of it and they refused to refund the returned check fee. I will not be renewing with them after 25 years of doing business with them.
Extremely dissapointed. I called to file a claim, as of today I cant get a hold of anyone regarding my claim, nevertheless the adjuster is non responsive to any of my call/ messages. I call the 800 main line and no one seems to know …
Very bad insurance company, never use this company any more. The worst. My agent just ask me switch this company last year for my rental property, I submit claim, they declined(which is no reason) I submit again, they declined again which should cover by insurance. I am hire a lawyer deal with them
Current vehicle theft with them. They wanted to send some private investigator to my HOME on an evening or weekend for an interview. I asked them to provide the location instead since they have offices in Walnut Creek. They instead issued a …
This is the WORST POSSIBLE “insurance” company! Avoid this company at ALL costs, first of all you cannot reach these “agents” at any time during the day, they placed blame on me without even contacting me, this is the second, time, I’ve …
RIP OFF, RIP OFF, RIP OFF!!! Unfortunately my agent provided insurance under this company. After being paying my premiums for several years, and taking the abusive 20% raise in premium every year, they decided not to renew my policy for …
My truck blew a tire on the highway. $4500 damage.
They were easy to deal with, There was hidden damage the body shop found, CSE immediately adjusted the amount and sent the check fast. …
We are still waiting for a home insurance claim to be resolved. So far, CSE has been nothing less than horrible dealing with claims and non-responsive when you try to communicate with them. We had a water leak related damage to the kitchen …
I am extremely dissatisfied with this Company. 1.When I was in an accident it took 11 days before an adjuster came out. 2. I had to rent a car but it was my expense because by the time communication was complete I exceeded the maximum. 3. …
My total loss claim was scheduled to be done well in the coverage timeline (16days). However, due to CSE’s constant mistakes on my title document my rental coverage was surpassed. I had to pay 14 days for a rental out of my pocket because …
I’m surprised by the low reviews for CSE. My experience with CSE for 20+ years – Auto, Home, Umbrella – has been highly favorable. During that time we have had over 10 Auto claims (windshields, vehicle theft, 3rd party, our teenagers …
Absolutely terrible company! I would never insure anything with them ever again. I had my homeowners and auto insurance with them. I was robbed back in February and they have strung me along for months and my claim is still not resolved. Please do yourselves a favor and find a different insurance company.
Never buy insurance in CSE. If possible, I would rate it as minus. It is very hard to get reimbursed for your loss. They even think the wall holes cut by tenants and windows broken by tenants belong to normal wear or tenant abuse. They do …
CSE has the worst service and very slimy business practices – I happened to get in an accident and was aware of my rates going up which I accepted the amount I had to pay. Almost a year later, I looked at my mail and with no explanation …
I have been a CSE customer for a while, but I am very disappointed, and will find another company. I will present only the facts, and will leave it to the readers to figure out why I am so upset by CSE: on Saturday, 7/25/2020, I filed a …
I am so shocked about the poor reviews… My adjuster, Diane S., was amazing! She responded to my emails super fast and was on top of it every step of the way. (even though, I’ve pretty much called her every other day for six months!) Super …
I’ve had the worst experience with this insurance company! Not only does my agent not reply, but I’ve had a call out to have my car towed for 6 days and they have not sent anyone to pick it up! I’m getting charged by the day where my …
If I could give 0 stars I would. This insurance company is the worst if you ever need to use them for anything. Their roadside assistance is a joke. The people they send are bottom of the barrel tow truck companies. After the second idiot I …
DO NOT USE THIS COMPANY!! My cat. converter was stolen out of my car. Appraiser showed up with no jack. He was unable to take photos for his report. Took about a month for him to get around to it. When I asked for some extra rental car …
If I could put a ZERO Star I would! The WORST customer service ever! I called a month ago to get help and was told someone would call me back. …
I submitted a claim with CSE for my water damaged kitchen and flooring. I have called them many times and receive no response.
I have replacement cost coverage and they want to only pay actual cash value …