Buy a generator, it will be less expensive than this place charges for power usage, highest power bills I’ve ever seen and I’m energy efficient, reply to owner It doesn’t do any good your rates are too high for usage, Alabama power costs me $70 a month 5 days per week and at the lake house it costs me nearly $20+ per weekend usage.
This place always considers the best for their customers, even if people are impatient and can’t understand the process and work that it takes to restore power.
Idiots don’t know how to stop ‘adjusting’ the payment options. I can’t get past the yes option and the amount on how much i need make a payment. In order to make the payment over phone.
Only been without power several times in the last ten years, they’ve been very quick to restore our power and were at the end of the power lines. Thanks Cullman Electric
Power off ten times now in just over four weeks, this is really getting old if you have COPD.and home oxygen.i have to load tanks and run up and down the road until power is restored.
Just have to brag on these guys we had an outage a couple of weeks ago on a Friday night. These guys came out and spend their Friday evening in the dark finding our issue. So thankful for their help!
The coop is excellent. Providing utilities at an affordable price compared to nearby cities that have a ultilities company. The staff is always helpful and try to get things taken care of in a timely manner.
I would give a -10 of I could. Just called them to let them know a tree will take a power line any time now and because I’m not on a bill with them, they can’t do anything. Dumbest thing I have ever heard. Enjoy fixing the power line also in a couple of days too.
This is the sorriest excuse for an electric service. We live in an area that is the first off and last on. Our power went off at 1:50 PM this day (June 24, 2014) and as of this writing, it is still off. There were a few other scattered …
Our home was empty and nothing was plugged in or running (including HVAC) but the fridge… yet the bill was still $161.
This evening’s weather caused an outage at 7:30 pm and it’s now 11:45 pm and the …
I’ve not had any real problems with power outage in my area Logan Crane Hill, but I’m extremely interested in the sprouts internet. It appears that the crews are pulling lines now and I don’t want to get Left out.
Horrible customer service. Have been lied to for the last 6 days on getting my power turned on for my business. Customer service at the main branch on eva road was rude as can be today. Wish we had another option. I would pay more to get away from these people.
Constant power outages! No WiFi available! This end of the county is looked over so bad! We pay high bills and only have power 75 to 80% of the time. You can’t find America here! We are basically living in a third world country. Sad! Why can’t we get Alabama Power here? We need help…
It is ridiculous that this place is closed on a Saturday. Not even partial hours. Some people work all week. It’s also ridiculous that my husband couldn’t pay the bill despite it saying he lives there.
Friendly people, good service. Prepay is the best service available in this community. When someone lives in a budget and can’t pay deposits , prepay is a life saver. Thank you Cullman Electric Cooperation
Would be no stars if possible have been waiting over a month for them to come put power to my new home. They finally came out and ran the wire but now have been told it will be 3 weeks before someone can come put a meter on. Plus they destroyed my yard when they ran the wire. Don’t understand how it takes 3 weeks to put a meter in.
I have the 1 gig package an seems like it’s down more then the times it’s usable. Called to say “hey it’s down again”. Well 3 hours later an still no call back. What’s the point of running whole house on internet an it doesn’t work?
Very poor wait times on the phone. Very poor customer service. Very snide people “employed” here. Unfortunately we cant choose where we pay our bills at or i would definitely go somewhere else! Wouldnt take a payment over the phone with new …
They misread meters for months and jack your bill up, and could care less when the big bills come. Their online system is out of date and clunky. A loy of changes to accounts must be done by talking to someone, if you can get them on the …
P*ss poor company. They refused to let me pay the bill On My Own House and is now leaving us powerless all weekend. And talk about theives with the price gauging
It’s one of the worse electric boards ever. They don’t care if you are disabled or going through a hard time. They will shut your electricity off. Cullman has a ton of money. And yet they refuse to help anyone. They have no conscious at all.
We just purchased land in north Cullman County and needed to set up service for two electric meters and two water meters due to the layout of the property. I spoke with Laura, who is one of the nicest and most efficient customer service …
Very unprofessional. The only polite one is the lady whom I talked to & on the phone. The ladies at the front definitely hate their jobs and are only there to take payments, I must exaggerate lol
Over charge you on power and water and all they have to say is check my stuff when i have and had every person out (which has cost me hundreds) checking for leaks ac unit etc….. family of 4 here and im paying over 600 a month on power and water ! I dont even have a power pole outside and my stove is gas so u explain to me grrrrr…
Sorry guys but the internet service has been real terrible here lately!! We had you come out 2 times to relocate the equipment and the service only got worse. We are paying for the highest speed and can’t hardly run one device. The service …
Very dishonest company that only cares about the $. Especially when it comes to their Sprout aka Terri Pines internet. The fact is they continuously try to feed the customer a line that makes no sense, and is very condescending. With …
I think Cullman electric cooperative is great very friendly in and out of the office
I moved here from Florida and I also belonged to a cooperative and let me say …
(Translated by Google) Super, in Spanish, to pay with a card or money…this is great.
Saturdays and Sundays…Sunday…available.🤗 …
Buy a generator, it will be less expensive than this place charges for power usage, highest power bills I’ve ever seen and I’m energy efficient, reply to owner It doesn’t do any good your rates are too high for usage, Alabama power costs me $70 a month 5 days per week and at the lake house it costs me nearly $20+ per weekend usage.
No comment
great service
Great people!!
Good
These people are crooked
Give all a pat on the back
Great electric cooperative
Always helpful and professional
Horrible customer service.
They steal from people.
ZERO STARS ! ! ! ! ! ! !
Very good customer service
If it rains and you live in good hope expect an outage for a while.
Ladies at office have attitudes everytime I go pay a bill. Very rude.
I have had nothing but great service and they are very courteous.
I have been very satisfied with Cullman Electric ; they have responded quickly to any call I have made.
This place always considers the best for their customers, even if people are impatient and can’t understand the process and work that it takes to restore power.
Thank you for getting our power back on so quickly! Prayers for the ones having to be out in this freezing weather.
This co op located in Cullman Alabama, is well managed and all staff are well trained, polite and kind.
Your customer service is almost as bad as the courthouse.
Idiots don’t know how to stop ‘adjusting’ the payment options. I can’t get past the yes option and the amount on how much i need make a payment. In order to make the payment over phone.
Everyone was extremely friendly and helpful with setting up my account!
Rude customer service. To bad we don’t have another option for power.
Extremely disappointed with the power company. Customer service needs attention.
Anytime it storms at all, we lose power. First ones to lose it and last ones to get power restored.
Only been without power several times in the last ten years, they’ve been very quick to restore our power and were at the end of the power lines. Thanks Cullman Electric
Power off ten times now in just over four weeks, this is really getting old if you have COPD.and home oxygen.i have to load tanks and run up and down the road until power is restored.
After working here, I can tell you that these folks legitimately want to give their members a quality service, and care about the community.
This would be negative stars if it was possible. We are always the last to get restored. We are at 13 hours now with no power this is ridiculous.
Cullman Electric Coop is the most courteous and accommodating utility I have ever dealt with. …
Just have to brag on these guys we had an outage a couple of weeks ago on a Friday night. These guys came out and spend their Friday evening in the dark finding our issue. So thankful for their help!
So much better than a year or two ago! You guys keep the lights on very well. How about some WiFi for cold springs area?
Good people with fast,helpful service
The coop is excellent. Providing utilities at an affordable price compared to nearby cities that have a ultilities company. The staff is always helpful and try to get things taken care of in a timely manner.
I would give a -10 of I could. Just called them to let them know a tree will take a power line any time now and because I’m not on a bill with them, they can’t do anything. Dumbest thing I have ever heard. Enjoy fixing the power line also in a couple of days too.
This is the sorriest excuse for an electric service. We live in an area that is the first off and last on. Our power went off at 1:50 PM this day (June 24, 2014) and as of this writing, it is still off. There were a few other scattered …
Our home was empty and nothing was plugged in or running (including HVAC) but the fridge… yet the bill was still $161.
This evening’s weather caused an outage at 7:30 pm and it’s now 11:45 pm and the …
I’ve not had any real problems with power outage in my area Logan Crane Hill, but I’m extremely interested in the sprouts internet. It appears that the crews are pulling lines now and I don’t want to get Left out.
Horrible customer service. Have been lied to for the last 6 days on getting my power turned on for my business. Customer service at the main branch on eva road was rude as can be today. Wish we had another option. I would pay more to get away from these people.
Constant power outages! No WiFi available! This end of the county is looked over so bad! We pay high bills and only have power 75 to 80% of the time. You can’t find America here! We are basically living in a third world country. Sad! Why can’t we get Alabama Power here? We need help…
It is ridiculous that this place is closed on a Saturday. Not even partial hours. Some people work all week. It’s also ridiculous that my husband couldn’t pay the bill despite it saying he lives there.
Friendly people, good service. Prepay is the best service available in this community. When someone lives in a budget and can’t pay deposits , prepay is a life saver. Thank you Cullman Electric Cooperation
Would be no stars if possible have been waiting over a month for them to come put power to my new home. They finally came out and ran the wire but now have been told it will be 3 weeks before someone can come put a meter on. Plus they destroyed my yard when they ran the wire. Don’t understand how it takes 3 weeks to put a meter in.
I have the 1 gig package an seems like it’s down more then the times it’s usable. Called to say “hey it’s down again”. Well 3 hours later an still no call back. What’s the point of running whole house on internet an it doesn’t work?
Very poor wait times on the phone. Very poor customer service. Very snide people “employed” here. Unfortunately we cant choose where we pay our bills at or i would definitely go somewhere else! Wouldnt take a payment over the phone with new …
They misread meters for months and jack your bill up, and could care less when the big bills come. Their online system is out of date and clunky. A loy of changes to accounts must be done by talking to someone, if you can get them on the …
P*ss poor company. They refused to let me pay the bill On My Own House and is now leaving us powerless all weekend. And talk about theives with the price gauging
It’s one of the worse electric boards ever. They don’t care if you are disabled or going through a hard time. They will shut your electricity off. Cullman has a ton of money. And yet they refuse to help anyone. They have no conscious at all.
We just purchased land in north Cullman County and needed to set up service for two electric meters and two water meters due to the layout of the property. I spoke with Laura, who is one of the nicest and most efficient customer service …
They spend thousands on “customer appreciation” despite being a monopoly. Id much rather have lower prices instead of a free hot dog
Very unprofessional. The only polite one is the lady whom I talked to & on the phone. The ladies at the front definitely hate their jobs and are only there to take payments, I must exaggerate lol
Over charge you on power and water and all they have to say is check my stuff when i have and had every person out (which has cost me hundreds) checking for leaks ac unit etc….. family of 4 here and im paying over 600 a month on power and water ! I dont even have a power pole outside and my stove is gas so u explain to me grrrrr…
Sorry guys but the internet service has been real terrible here lately!! We had you come out 2 times to relocate the equipment and the service only got worse. We are paying for the highest speed and can’t hardly run one device. The service …
Very dishonest company that only cares about the $. Especially when it comes to their Sprout aka Terri Pines internet. The fact is they continuously try to feed the customer a line that makes no sense, and is very condescending. With …
I think Cullman electric cooperative is great very friendly in and out of the office
I moved here from Florida and I also belonged to a cooperative and let me say …