Cusick clients are a diverse group of communities that range in size from 12 to 1,400 units which include single family homes, condominiums, townhomes and commercial properties. We currently manage more than 127 associations and 18,000 properties including some of the largest associations and developers in the Southeast. Our commitment to quality allows thie list to grow steadily year after year. The Cusick team knows that every association has different needs from basic accounting to on-site staffing. Cusick specializes in full service professional management and offer all communities the same high level of performance scalable to each community’s needs. Cusick earned its reputation for excellence by maintaining open lines of communication and providing objective advice to boards and homeowners alike.
| Friday | 8:30AM to 12PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 4:30PM |
| Tuesday | 8:30AM to 4:30PM |
| Wednesday | 8:30AM to 4:30PM |
| Thursday | 8:30AM to 4:30PM |
8008 Corporate Center Dr Ste 100, Charlotte, NC 28226
The only thing they are good at is collecting money, they will squeeze you, including a conviene fee for automatic payments, who charges that when the bank sends them the money straight every month I could see if I used a credit card, and good luck if you ever need them to do their job helping homeowners. I am being nice with two stars
Excellent service
Amazing Property Protection! !!!!!
Always very helpful!
Retaliation is their first priority
Quick response from a company I trust.
Very slow with responding to resident concerns
Great company! Highly recommend!!
AMAZING customer service from April at Cusick!
Thank you Melony for your help today!
Lazy incompetent people. DO NOT USE THEM!!
Friendly staff and very professional!
Highly recommended
They are very slow in responding and approving
Worst I have ever seen
Great help to me. Excellent customer service!
Loved dealing with these folks, great management team.
Great customer service. Will do business with again.
Very professional and attentive to detail. Would recommend to anyone.
Wonderful customer service! Great job!
Fantastic customer service. Very highly recommended!
Great customer service!! April Foti is the best!
I got better customer service at the DMV.
Love this group. Michelle does a great job.
Our community looks terrible.
Very pleased with the service and compassion they deliver to me as a customer.
Awesome customer service and great timing in returning calls!
Not getting level of service I am expecting. Disappointed with Customer Service. They do not get back when they are supposed to.
Great customer service! The team has been very helpful!
Think twice when you buy a home with Cusick HoA.
$20 convenience fee to pay a bill. Worse than thieves.
April Foti is a great rep. She answered all my questions.
Cusick Community Management is a great company and has very good costumer service.
This company has their act together overall a great management team
Pitiful virtually non-existent response to major sewer line backup, allowing sewage to continue to back up into homes for almost a week.
Outstanding customer service! Great experience and felt very welcome.
Really impressed with the customer service and attention to detail. Great company!!
Such caring service. Nice to see from property managers.
Thank you!
Some of the best people out there in the business. You can’t go wrong with Cusick.
One of the best management teams I’ve ever dealt with. Made my life much easier.
Worst management company ever. They charge unnecessary late fees and do not communicate the home owners.
Harassing team to have over your shoulder
The only customer service that I’ve been able to get is screened phone calls and ignored voice mails.
Very impressed with this management company. Helpful and quick to resolve my issue. Would recommend
Every time I call in I can always expect the best service. I give everyone answering the phone a lot of credit
Have to watch these people. They will lie and deceive you, keep you from talking to your HOA insisting on being the intermediary.
No one never answers the telephone at the charlotte office. Never! This is a company with voicemail communication! Awful! Absolute worst!
Cusick continues to impress me, the service and attention to detail is above reproach. Thank You for always going the extra mile.
I agree totally with other reviews. They act very slowly, if at all. They are barely open enough to be able to contact them.
Absolutely amazing! Managed our neighborhood for 15 years. Incredibly responsive and I reccomend them highly!
there is bad, very bad, horrible, then is this company
if you’re thinking of doing business with them…DON’T DO IT
All I can say is WOW. The customer service I received was absolutely amazing! I am very pleased and will most definitely continue business. Thank you so much!
This company manages a property across the street from me. Despite repeated requests, they have failed to clear the sidewalk in front of their property. My children use this sidewalk for their bus stop and it is covered in weeds, poison ivy, and trash. The upkeep of the property is sorely lacking!!!
Great company with excellent customer service! Michelle has been extremely helpful in all situations or concerns we’ve had. I highly recommend Cusick!
Each time we call for info we get a different person who either does not know how to get the info we need and/or they’re rude to begin with. Would not be surprised if its a revolving door over there. Typical of organizations where upper management and above put their own interests before anyone else.
I enjoy working with Nichole Furrow. Nichole has done a great job with our community and we look forward to working with Cusick for many more years to come.
Great experience with this company. They handled my complaint in a timely and professional manner. Even provided a follow up call to make sure I was satisfied with the resolution..
After sending an initial inquiry in August about a concern we had, multiple follow-up emails and phone calls, not one person had gotten back to us. Brian Carlson – if you are out there be sure to check your email once in a while.
Awful service. If they are going to deny an improvement , what is the point in waiting 30 days then say no. Doesn’t maintain the common area but quick to send us a nice if we were couple of days late in cutting the grass.
Impossible to deal with. Communication is lacking dramatically with customer. Will continue to do the right thing, however, Cusick makes it very hard. Staff needs assistance in how to treat and communicate
Extremely poor customer service. Lack of response from the rep has caused my HOA to take malicious measures that would have been avoided had the representative responded to my correspondence in a timely manner.
Updated*. They addressed several issues. Thank you.
Worst company ever. No communication from them. Considered taking a loss on selling my house just to not deal with them anymore. I looked them up on BBB and they have several complaints. Hoping our HOA switches management companies very soon.
I have called numerous times over the past year and emailed and nothing has been done to improve the standards of my community, also I’ve never gotten a returned phone call. There is trash all over the place, tall weeds and uncut grass in …
Non-friendly staff, called 2 times explained my questions/concerns the person on the other end was short as if I was bothering them! Once the call was completed didn’t get a goodbye or have a good day! Wouldn’t do business with them but unfortunately that is out of my hands!
Very caring people who do a great job. Many people do not understand the function of an HOA management company and place blame for problems with the wrong people. Caryn Cusick leads an elite organization of dedicated professionals. In particular, Rita Barrett and Laura Shadron always seek to exceed expectations.
Terrible company with a vindictive uncaring manager. Issues fines without allowing proper time to resolve the issue. Valarie (I think that’s her name) selectivity targets and inforces rules inconsistently. Choose another company!
Horrible customer service.
Can barely keep track of checks mailed and do not cash in a timely manner.
Website is outdated and difficult to navigate. Sky-high convenience fees are just another way for Cusick to line their pockets.
Thank you all so much for this information. I have reconsidered buying a property managed by this company. Word has gotten out. This management company is scaring off buyers.
Excellent customer service, professional and knowledgeable! I have served on our Board for over 5 years and Cusick has made it nearly effortless to do so. Kendall is the best!
I called Cusick for some information for arc. Melanie answered all my questions and went over and beyond to help me! She’s definitely an asset and made me feel like I was important… two thumbs up!
Our HOA Board is very pleased with the service from Cusick. Our Team, Amy and Chrissy, work very hard to respond to our community needs consistently and we appreciate their efforts! Everyone at Cusick is helpful.
HOA’s be warned… Former condo association pres, so experienced property mngt first-hand… Extremely poor or non-existent communication from Cusick with residents bringing up questions about violations. During HOA annual meetings, the “property director” is impersonal with no follow-up. I’d look elsewhere for your community.
Nicole Furrow from Cusick Management has been helpful, always returns my phone calls even when she is at her home. This morning we had serious underground water leak, Nicole was on the phone and had the plumber on our property within an hour of report.
Cusick community management is one of the best I’ve come across. From their professional staff to their timely action on work orders or general concerns they have been top notch. Coming from other experiences with different companies I can honestly say that I am completely satisfied with the way the do business.
THE WORST SERVICE EVER!!! I can’t believe how rude and the lack of professionalism by this company. I never fill out surveys or reviews for any company that i have done business with; nevertheless, I just cant help it with Cusick …
Our neighborhood has used Cusick Community Management to manage our HOA ever since the builder turned the community over to the homeowners two years ago. Being the HOA president, I have worked closely with our manager representative, …
Cusick Community has managed the neighborhoods we have lived in for the past 10 years. They are respectful of homeowner needs, responsive and courteous. They have a wealth of experience in dealings with HOAs and are an effective liaison between parties! Excellent company, highly recommended!
Nicole Furrow has done an amazing job for our HOA management for our community!! She always tries to be responsive and professional both to our Board of Directors as well as our property owners in need of assistance. As a Vice President on our Board I work with Nicole closely and it has been a pleasant experience!!
My sons wheelchair ramp was IMPOSSIBLE to apply for, and was eventually denied. I wasn’t contacted back for weeks despite over a dozen calls and emails when they switched board members. The process was exhausting. Pretty sad when Medicaid …
Not well communicating with email regarding bill, waited to send past due charge bills. Error on account number can be corrected if payee knows on time when transaction not processed. Homeowner processed HOA monthly payment on day first …
I have horrible experience in dealing Sarah white from Cusick. She is very rude in her emails and presented incorrect /inconsistent information with out checking the background of the case. @cusickmanagement-How i can represent the horrible experience that i have gone through ? Could you please put me to right person please ?
Horrible response rate to residents and when they do reply you only halfway receive answers. They have increased their fees year after year yet residents see little improvements. I am fine with paying more if it is justified. I have owned a …
If I could do 10/5 I would. Melanie is the best to talk to. She was quick and efficient and knew what she was doing. Definitely will be coming back if I ever need help.
This company is the worst property management company ever. They doulble charged my account for HOA fees and literally took over $1000 from my bank account. They keep giving me different excuses every time I call and have offered no …
Our HOA fee are so high and every year gets increased. I am paying almost $200 each month and I am not happy with their services at all!!!! Green space in front of my house is always a mess!
Trash pickups is always on time tho.
We have been with a couple of other HOA’s in previous neighborhoods we lived in and did not encounter any difficulties; however, with this HOA they are more interested in keeping the Developer happy (we suspect they are looking to garner …
I will defiantly be coming back if I ever need help. Melanie was the sweetest and most understanding person. She answered all my questions and gave above and beyond performance and actually knew what she was talking about.
The fees have increase almost 30% in 5 years, and the outlook of the neighborhood has decreased. Last year, the landscaping company failed to show up for weeks. Their management agent can’t seem to even remember who we are, as he states, “I …
AMAZING customer service from April at Cusick. I usually absolutely dread calling HOA companies because they keep me on hold forever, give me the run around, or transfer me to multiple people. This was quite the opposite experience, she …
I have lived in several communities over the years and been involved at some level with the property the various management companies. It is fair to say that my interactions with the experiences with Cusick have surpassed my expectations. …
I live in an HOA managed by Cusick. They have awful customer service, treat you with disrespect when you call their general line. The actual time it takes for them to respond could be months. I had a roof that needed repair and waited 3 …
Have worked with three other property management companies in the Charlotte area over the last several years and the service I have received from Cusick has been by far the best. They are always responsive to the communities needs in a timely and professional manner.
Just got off the phone with this company and spoke with someone who was very rude as I was trying to understand a situation. This company had purchased my neighborhood’s account and only reached out via letters that I thought were spam …
I cannot say enough good things about Cusick! They always respond quickly and have been so helpful with all of my questions when I call in. After hearing so many horror stories about HOA/Property Management companies we are so thankful that we got Cusick! I would highly recommend this company – they are the best in the Charlotte area!
The staff is always super helpful! Thank you Melanie for going above and beyond to make sure my issue was resolved. I really appreciate your effort and communication.I highly recommend this company. They ANSWER the phone and are polite and professional.
This is company has come in and done great things!! I love the motivation and friendliness of the staff. Melanie was a joy to work with getting me set up with my account!
Melanie has helped me a great deal. Very kind and understanding and knows her job. Also knows what the customer wants and or needs. I would recommend my friends to her.
This company is our homeowners association so I emailed them with pictures of an obvious violation. I received a corresponding email stating that it had been addressed ( obviously it has not or I wouldn’t have emailed you with pictures). …
Worst Worst Worst to deal with; who in the world does this, hearing without notification? Threatening without telling why.
I have lived in my community for about 3 years. Recently I purchased a new home and I call be office multiple times within the last 2 Weeks to notify them that I was moving and then I will be taking care of the last payment for the HOA …
Worst management company especially for Brookvue HOA. They send direct hearing notices instead of 10 day initial notice. I have never seen any HOA sending notices and hearings on violations for water sprinklers used the lawn maintenance. See the pic shared in violation. How are people supposed to water their lawn daily?
One star is too much for a management company so bad as this one.
first, they are overpriced compared to similar companies in the charlotte-fort mill area. …
I currently have a complaint with the S.C. department of consumer affairs against this company. It has been about two and a half months that I have had a complaint with them and the HOA board at Spicewood Community. They have continued to …
This is the first complaint I’ve ever made publicly about a company but felt compelled to share so other communities can do their research before engaging with Cusick. Also, communities that are engaged with Cusick need to know there are …
NASTY, NASTY PEOPLE. THREATENING AND RUDE TO ALL HOMEOWNERS EXCEPT BOARD MEMBERS. OUR COMMUNITY LOOKS TERRIBLE WHILE MAJOR DOLLARS ARE BEING SPENT ON PROJECTS THAT NEVER GOT COMPLETED.
The worst and craziest HOA company out there. Before they took over my neighborhood, we enjoyed our lives; every owner took care of the front, side and backyard. Since Cusick took over, we live with fear every day with the question: what’s …
The staff, property manager in particular, does the bare minimum, and even worse, they don’t do anything at times – even when it’s in the scope of their responsibility. Very frustrating.
I have nothing but positive things to say about Melanie. All of our requests were met within a timely manner, phone calls are promptly returned, and Melanie is knowledgeable and always willing to help. All of this is accomplished with a positive and friendly demeanor. I would definitely recommend this company.
Cusick manages our neighborhood. We are in the process of selling our home. Cusick charged us $250.00 to obtain a statement of account. Pretty excessive, IMO. …
Anyone who having problems with the should file claim in small claim courts. Thats the only way to get Resolution base on facts and other validation for real mandating
Company sends violations that are not supported by HOA covenants. They sent the section of covenants I was accused of violating but it said nothing about flower beds, mulch or pine straw which is what the violation was for. Even in the …
HOA and the people who work for them are and will always be a cancer on american society much like landlords. They are complete parasites and have absolutely no real use.
I have been given notices for bare patches in lawn when it is obvious that I am in the process of renovating. I even stood outside when the person in a car drove by and they didn’t stop to ask me anything. HOA is not supposed to be a revenue generator.
This company manages too many neighborhoods, has an autocratic management style. They send violation notice at the drop of a hat. No one answers emails or phone calls. They live out of fines. So they send violation notices with abandon so that they can take a cut.
Review doesn’t have much depth…. They won’t respond or call me back. Have left me without sewage for 10 days now and I’m showering at the gym. They won’t give the homeowner I’m leasing from any definitive information. I have called, …
These people are the worst HOA. I miss our previous HOA Hawthorne was the greatest. Cusick doesn’t do anything but send out notices for the most idiotic things yet they can’t maintain our property’s landscaping, can’t change out lights, can have our community cleaned. They SUCK
It’s been a pleasure dealing with Cusick and having them manage our condominium community. They’re locally owned, professional, ethical and have invested in the latest software technology to streamline their operations and deliver quality service to residents.
As an HOA Board Member, I love what Cusick has brought to the table for our 300
+ unit Condo complex in Ballantyne.
They have provided through a leadership, sound financial advise, excellent …
HORRIBLE…JUST HORRIBLE!!! If I could give them a negative, I would. I’ve been in my community for 17 years…before we even had an HOA so I feel I have more than enough experience with these people to finally vent on their subpar customer …
Ridiculous “violation” notices that they send without actually confirming any of the information. Outdated system to manage residents information.
They run as an autocracy with no flexibility. Why? Because they know we don’t …