Local security company offering services for fire inspections, connected security, video surveillance, access control, and interactive services for … See more
Thanks to everyone at Custom Alarm for helping with all of our questions while getting our cameras installed. I also appreciate the ongoing support for our growing business.
Thank you for your patience when working with our outdoor complex system. You did a great job – and we really appreciate you going above and beyond to get our camera an alarm system back on track.
They always are looking for the best way to install the equipments without compromising aesthetics. Easy and accurate technical support/orientation. Excellent customer service
Great job! Bernie is by far the most courteous and understandable sales person I have ever dealt with since moving to Rochester. Bernie was extremely patient and answered all my questions. Custom Alarm Home & Commercial Security Fire & …
Yesterday I Highly disagreed with the customer service quality once you are a customer…. however today Dallas and the team made a great attempt to rectify the situations and went above and beyond more than necessary. I appreciate the …
Custom Alarm did an excellent job installing our new cameras for our driving gates. THey made sure it was clear and did a great job accommodating our concerns and questions. I would recommend them for any monitoring system.
Mohammed at Custom Alarms did a great job with installation. He was thorough, efficient and overall a pleasant guy. I appreciate him walking me through the app and alarm set up.
Fast response and excellent customer service. Definitely the best in the business by far! Thank you to the team that helped us greatly. I would highly recommend custom alarm / custom communications.
We have had custom alarm for years. Service is always great, including my recent call in, and you always get a real person, rather than a robo or answering machine. I highly recommend their products and services.
Custom Alarm was great to work with! Jordan was very welcoming, enjoyable to talk to, and was very professional and helpful with deciding the best spot to put cameras at our facility. Definitely recommend!
They crew that did the installation was awesome. They worked around our kitchen cooking schedule and the kids play schedule to install our new cameras. The guys were amazing. Thankyou for the quick, easy installation and for teaching me how to use them.
Lorilyn
Very professional from start to finish. Listend to my needs at the first meeting. The installer made certain to make a clean and professional installation as well as walking me thru how to use all parts of the equipment. Great group of people!
We switched to Custom Alarm after 3 years of poor service from a local competitor. Great service and install team. They explained everything well. Still have a few things to learn but great team.
We had two employees from Custom Alarm come to our home today to install our security system. They were professional and shared their knowledge about the install process. When it came time to teaching us the online system they were very …
I have had great experience with Custom Alarm for both my business and now personal security. The system is so convenient once it is all set up and allows me to monitor everything I need from my phone, computer, or the panel. The customer …
After undergoing a big remodel we had Custom Alarm back out today to hook us back up with a new system. We are beyond thrilled with how everything went today. The crew was so awesome. We have trusted Custom Alarm with our security for 16 years, and look forward to many more. They are the best company!!
Excellent service . We have used custom alarm for years . They alarmed our home when we were young for security and our peace of mind particularly when traveling and working . When we retired and we’re boating and on the go they helped …
We’ve been with Custom Alarm for a couple years. We recently had them come out and install another camera to our already existing system. We couldn’t be happier. From the install to customer support, Custom Alarm is, hands down, the BEST in the business. They’ve got a customer for life.
We went with this locally owned company but did not receive the ‘community-focused’ experience as advertised. The battery on my grandmothers panel went out, it took WEEKS to be replaced. She was then charged $75 for the service technician …
Sales guy Doug was knowlegable and easy to work with. Install guy, Nick, was on time, efficient, friendly and completed the work in the predicted time. He also provided a thorough intro to function, operation and the phone app.
Lovely facility.
amazing team of inspectors
Great people, great service!
they made a custom alarm
Great professional company to work with
Took two service trips to fix one sensor.
A company you can rely on with employees who care!
They outsourced their monitoring while falsely advertising “locally monitored” on fleet vehicles.
Great company! I would give 10 stars if I could!
They do a great job.
They were professional, communicative, and easy to work with.
Excellent tech. Neat appearance, masked and understood the tasks.
The best.
Custom Alarm has great customer service and friendly, knowledgeable people.
Service was great, the technicians very knowledgeable and responsive.
Very smooth and friendly transition into ‘The Cloud’. Thank you so much!
Called Custom Alarm with a technical issue and they came out crazy supa fast and fixed it. Can’t ask for more than that.
I am highly impressed with Custom Alarm’s expertise and customer service. Absolutely would recommend!
I was very happy with the work and knowledge of your employee. He was very helpful
Everyone very professional and helpful. Everyone very knowledgeable and efficient. Very friendly and easy to work with
Excellent customer support today with ‘Bill’ ,identified our issues and was able to resolve it quickly!
Thank you Custom Alarm
A very essential service provided by a very professional company. On time service, always priced reasonable, and always on the cutting edge.
The salesperson was knowledgeable and the installation personnel was great and professional. …
Customer service was excellent Very helpful and friendly
The installation was quick and efficient and the installer helped educate on usage, after job was complete. Thank you!
The people were friendly and professional. I worked with Doug Scherr and he helped me secure my home.
Thanks to everyone at Custom Alarm for helping with all of our questions while getting our cameras installed. I also appreciate the ongoing support for our growing business.
Thank you for your patience when working with our outdoor complex system. You did a great job – and we really appreciate you going above and beyond to get our camera an alarm system back on track.
They always are looking for the best way to install the equipments without compromising aesthetics. Easy and accurate technical support/orientation. Excellent customer service
Great job! Bernie is by far the most courteous and understandable sales person I have ever dealt with since moving to Rochester. Bernie was extremely patient and answered all my questions. Custom Alarm Home & Commercial Security Fire & …
Brian and Jake were both awesome to work with. I strongly recommend these two guys! They both are excellent representatives for Custom Alarm .
The gentlemen who installed our system were very nice, knowledgeable and thorough. It’s a great system! Thank you!
The installer was great and went far and above the service ticket, locating unused sensors and getting us ready to roll.
Corey was great. He fixed my air conditioning and the price was under what he originally quoted me. I wish I had a daughter so Corey could marry her.
Yesterday I Highly disagreed with the customer service quality once you are a customer…. however today Dallas and the team made a great attempt to rectify the situations and went above and beyond more than necessary. I appreciate the …
Excellent company to work with and always helpful!
Custom alarm has been our provider for decades. They provide superior service and I would have no problem recommending them without hesitation.
Custom Alarm did an excellent job installing our new cameras for our driving gates. THey made sure it was clear and did a great job accommodating our concerns and questions. I would recommend them for any monitoring system.
Installers were efficient and professional. They were very helpful in explaining how to arm and disarm the system and use the app.
Mohammed at Custom Alarms did a great job with installation. He was thorough, efficient and overall a pleasant guy. I appreciate him walking me through the app and alarm set up.
Fast response and excellent customer service. Definitely the best in the business by far! Thank you to the team that helped us greatly. I would highly recommend custom alarm / custom communications.
We have had custom alarm for years. Service is always great, including my recent call in, and you always get a real person, rather than a robo or answering machine. I highly recommend their products and services.
Custom Alarm was great to work with! Jordan was very welcoming, enjoyable to talk to, and was very professional and helpful with deciding the best spot to put cameras at our facility. Definitely recommend!
They crew that did the installation was awesome. They worked around our kitchen cooking schedule and the kids play schedule to install our new cameras. The guys were amazing. Thankyou for the quick, easy installation and for teaching me how to use them.
Lorilyn
Very professional from start to finish. Listend to my needs at the first meeting. The installer made certain to make a clean and professional installation as well as walking me thru how to use all parts of the equipment. Great group of people!
We switched to Custom Alarm after 3 years of poor service from a local competitor. Great service and install team. They explained everything well. Still have a few things to learn but great team.
We had two employees from Custom Alarm come to our home today to install our security system. They were professional and shared their knowledge about the install process. When it came time to teaching us the online system they were very …
I have had great experience with Custom Alarm for both my business and now personal security. The system is so convenient once it is all set up and allows me to monitor everything I need from my phone, computer, or the panel. The customer …
After undergoing a big remodel we had Custom Alarm back out today to hook us back up with a new system. We are beyond thrilled with how everything went today. The crew was so awesome. We have trusted Custom Alarm with our security for 16 years, and look forward to many more. They are the best company!!
Excellent service . We have used custom alarm for years . They alarmed our home when we were young for security and our peace of mind particularly when traveling and working . When we retired and we’re boating and on the go they helped …
We’ve been with Custom Alarm for a couple years. We recently had them come out and install another camera to our already existing system. We couldn’t be happier. From the install to customer support, Custom Alarm is, hands down, the BEST in the business. They’ve got a customer for life.
We went with this locally owned company but did not receive the ‘community-focused’ experience as advertised. The battery on my grandmothers panel went out, it took WEEKS to be replaced. She was then charged $75 for the service technician …
Sales guy Doug was knowlegable and easy to work with. Install guy, Nick, was on time, efficient, friendly and completed the work in the predicted time. He also provided a thorough intro to function, operation and the phone app.