Custom Disposal Service, Inc. is an independent, family-owned and operated business serving the north metro area of Atlanta, Georgia, since 1984. See more
I received an email from Custom Disposal stating you had not received my payment and would charge me a late fee if I didn’t pay. You also state your online payment portal is down. I dis send you a payment. I’ve tried calling to resolve but …
Poor customer service. The company neglected to pick up my trash and when I called their comment was “why are you so angry? It’s only trash”. The owner, Brian, is also condescending and will speak to you like a child. They forget, I’m the person that is paying for their service. That can be renegotiated, there are other companies.
This company has unreasonable pick up limits and will leave a pile of trash at your curb side if you put too much out. Do yourself a favor and hire a company that isn’t going to make you haul your garbage back inside after they refuse to pick it up.
The provide excellent customer service…I’ve had to run out a couple times due to forgetting to take out the trash instead of taking off they come to me to ensure its picked up….never complain about all the boxes but instead walk up to assist
I’ve only been on the route for a week and I’m already impressed. Brought the bins a day early and even took boxes from moving. No wonder they came HIGHLY recommended
They do the trash pickup in my neighborhood and I think they do a good job. They try to pick trash up in a speed that is unnecessarily fast where they tend to drop things sometimes. One time I saw a driver stop the truck, back up, get out …
Today an animal had spread my neighbor’s trash all over their yard and the road. Not only did the custom disposal team pull out a rake and dustpan to clean up the entire mess, but they also went out of the way to move their truck and let …
I spent most of my young life working for custom disposal service and customer service is their top priority for sure. The lessons I’ve learned were valuable jewels when i decided to venture into my own business. There are a lot of …
After 6 years of service ,the driver decided to lied on us today about the amount of trash we had out.They left our full cans and then went to pick up our neighbors trash and lawn waste.I called Custom Disposal only to be surprised by the …
We’ve resided in three East Cobb subdivisions over the past twenty years and all have been serviced by Custom Disposal. The level of professionalism, responsiveness, attention to detail and customer satisfaction has always exceeded my …
I have more than just a trash can almost every week and without fail the team on the truck picks up whatever it is ,as long as it’s acceptable, and never leaves remnants behind. They have always been very professional to me even if it garage clean out week with lots of trash.
Drivers are awful and impatient, very rude and careless would be an understatement. When you call they do not answer the phone. A warning to potential commercial customers – when they are on your property there will be a huge liability for …
Great experience. Someone knowledgeable and able/willing to help always answers the phone. On a couple occasions I was awakened by the trash truck and realized I forgot to put it out. Running down in my pajamas the drivers did not ignore …
Can’t bill & blames the customer. You the customer are wrong; you are always wrong. We have been a long time customer in Georgia (10+ years) and over the past year have experienced increasingly frustrating problems with getting billed. …
Switched to them recently. A little disappointed we got missed last week and reached out with no response. So far that has. Wen the only issue which lowered their rating.
We had an accidental fire a few weeks ago. Our recycling container was involved in the fire. I called Custom Disposal and asked if they could replace the container. They informed me of the following. I would need to pay the $60 replacement …
Fantastic service! Clean trucks. Responsible drivers and crew. Always on-time (so far) and never a missed pickup. Unlike the competition, no excuses have been necessary. I pay them for reliable trash/recycling service — and that’s exactly …
Horrible service missed our trash twice in the past two months just completely ignored our can we have on film all they said was we apologize didn’t make an attempt to pick up
We have been using Custom Disposal for last 2.5 years. Last week the trucker missed to pick-up our trash and I have been calling and emailing their office for last 6 days. No response……period. Very disappointing customer service. Oh let …
Customer service is trash. Billing service is also trash. Nobody ever picks up the phone and all emails will also be ignored. They do pick up the trash though.
After a couple of calls to the office over my recycling not getting picked up, I had a great conversation with one of the VP’s today. I shared with him that I felt my requests had been reasonable and when I felt like there had not even …
Custom Disposal takes care of my trash needs at home. I always recommend them to my new clients that are buying a home in their service area. They also do recycling which we like. No complaints here.
The pick up service is very reliable-billing is another story. Been cut off several times over the 14 years here-they say the call and email-I’ve never got a call nor an email. Now phone service in billing is good-internet is horrible..
not sure what is going on with this company but the pickups used to be consistent, lately the service has been awful. DOXO their new payment system is awful and will spam you to death
Custom Disposal changed their billing system without notifying our neighborhood ahead of time. As a result, several persons were skipped over in trash collection last week. …
I received an email from Custom Disposal stating you had not received my payment and would charge me a late fee if I didn’t pay. You also state your online payment portal is down. I dis send you a payment. I’ve tried calling to resolve but …
Good people
Greatest garbage service available!!!
sorry for the previous rant. This company is decent.
Cheaper than the competitors and more reliable!
Custom Disposal offers garbage and recycling services for home and small businesses.
You won’t find a better service. Dependable company and very professional and nice people.
Great company… Great customer service!!
Poor service. Poor customer service. Poor website.
Great service excellent price
We had a minor hiccup with Custom Disposal Services, but I was surprised when I got a call back by one of the owners to fix the issue.
Reliable service for over 20 years.
Poor customer service. The company neglected to pick up my trash and when I called their comment was “why are you so angry? It’s only trash”. The owner, Brian, is also condescending and will speak to you like a child. They forget, I’m the person that is paying for their service. That can be renegotiated, there are other companies.
This company has unreasonable pick up limits and will leave a pile of trash at your curb side if you put too much out. Do yourself a favor and hire a company that isn’t going to make you haul your garbage back inside after they refuse to pick it up.
The provide excellent customer service…I’ve had to run out a couple times due to forgetting to take out the trash instead of taking off they come to me to ensure its picked up….never complain about all the boxes but instead walk up to assist
I was able to start services with one phone call, got our trash and recycling bins within a week and they have been doing excellent job ever since.
I’ve only been on the route for a week and I’m already impressed. Brought the bins a day early and even took boxes from moving. No wonder they came HIGHLY recommended
They do the trash pickup in my neighborhood and I think they do a good job. They try to pick trash up in a speed that is unnecessarily fast where they tend to drop things sometimes. One time I saw a driver stop the truck, back up, get out …
Been using them for many years and never a complaint 👍 …
Today an animal had spread my neighbor’s trash all over their yard and the road. Not only did the custom disposal team pull out a rake and dustpan to clean up the entire mess, but they also went out of the way to move their truck and let …
I spent most of my young life working for custom disposal service and customer service is their top priority for sure. The lessons I’ve learned were valuable jewels when i decided to venture into my own business. There are a lot of …
After 6 years of service ,the driver decided to lied on us today about the amount of trash we had out.They left our full cans and then went to pick up our neighbors trash and lawn waste.I called Custom Disposal only to be surprised by the …
They come online on their pick up schedule..No problems
We’ve resided in three East Cobb subdivisions over the past twenty years and all have been serviced by Custom Disposal. The level of professionalism, responsiveness, attention to detail and customer satisfaction has always exceeded my …
I have more than just a trash can almost every week and without fail the team on the truck picks up whatever it is ,as long as it’s acceptable, and never leaves remnants behind. They have always been very professional to me even if it garage clean out week with lots of trash.
I don’t use Custom Disposal but they have had a negative impact on me and my neighborhood. Let me explain. …
Drivers are awful and impatient, very rude and careless would be an understatement. When you call they do not answer the phone. A warning to potential commercial customers – when they are on your property there will be a huge liability for …
Great experience. Someone knowledgeable and able/willing to help always answers the phone. On a couple occasions I was awakened by the trash truck and realized I forgot to put it out. Running down in my pajamas the drivers did not ignore …
Can’t bill & blames the customer. You the customer are wrong; you are always wrong. We have been a long time customer in Georgia (10+ years) and over the past year have experienced increasingly frustrating problems with getting billed. …
Arrived early and does a fantastic job!
Great company. No issues whatsoever
Switched to them recently. A little disappointed we got missed last week and reached out with no response. So far that has. Wen the only issue which lowered their rating.
We had an accidental fire a few weeks ago. Our recycling container was involved in the fire. I called Custom Disposal and asked if they could replace the container. They informed me of the following. I would need to pay the $60 replacement …
Fantastic service! Clean trucks. Responsible drivers and crew. Always on-time (so far) and never a missed pickup. Unlike the competition, no excuses have been necessary. I pay them for reliable trash/recycling service — and that’s exactly …
Horrible service missed our trash twice in the past two months just completely ignored our can we have on film all they said was we apologize didn’t make an attempt to pick up
We have been using Custom Disposal for last 2.5 years. Last week the trucker missed to pick-up our trash and I have been calling and emailing their office for last 6 days. No response……period. Very disappointing customer service. Oh let …
Customer service is trash. Billing service is also trash. Nobody ever picks up the phone and all emails will also be ignored. They do pick up the trash though.
They’re super helpful, the service is great, and much less expensive than my prior company, I’m glad I made the change and wish I did it sooner.
After a couple of calls to the office over my recycling not getting picked up, I had a great conversation with one of the VP’s today. I shared with him that I felt my requests had been reasonable and when I felt like there had not even …
Custom Disposal takes care of my trash needs at home. I always recommend them to my new clients that are buying a home in their service area. They also do recycling which we like. No complaints here.
The pick up service is very reliable-billing is another story. Been cut off several times over the 14 years here-they say the call and email-I’ve never got a call nor an email. Now phone service in billing is good-internet is horrible..
The company has not missed a trash day. Customer service representatives were so friendly and help.
not sure what is going on with this company but the pickups used to be consistent, lately the service has been awful. DOXO their new payment system is awful and will spam you to death
The service is fine but their online billing service is 90s quality.
Ditch doxo, its bad and a disposal company should be able to identify trash.
Custom Disposal changed their billing system without notifying our neighborhood ahead of time. As a result, several persons were skipped over in trash collection last week. …
The trash service was great, but the accounting/billing was very inferior to other services. We’ve never had so much trouble trying to pay a bill.