Custom Touch Irrigation & Landscape Lighting’s reputation for quality is unsurpassed. We pride ourselves on our unmatched professional service, dedication to quality materials used, workmanship and customer service. From start to finish, our expert crews attend to every detail of an irrigation or lighting project, ensuring complete customer satisfaction. We proudly stand behind our work, offering the best warranties in the irrigation and outdoor lighting professions. An award-winning irrigation and lighting company, we stand behind our work – always. Indianapolis, IN, we are THE CHOICE for dependable irrigation and landscape lighting with a second to none service team! Customers, colleagues and employees are treated honestly, respectfully.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
9675 E 148th St, Noblesville, IN 46060
Great Company
The guy drives like a turd
Very unprofessional office staff. They are in desperate need of training/coaching.
Workers were very friendly and helpful in teaching me how to use my irrigation system
I have to say that they’re a good company to work for,always innovating to give a good product and good service, I will go back to work for them some day!
I had a problem with this springs start up and CTI went above and beyond to make it right. I’ve been a customer since 2012.
Techs all very nice and professional
Give a great speech and then never show up, never returned calls or emails. Everyone else waiting for irrigation to go in. Mark said no problem to the shedule but then disappeared. They just don’t have time for customers.
They did a great job installing an irrigation system with an excellent results covering all the areas with strong engineering design and technical knowledge
Elisha makes sure that all of the details are right. Our irrigation system is finally up and running the way it should be. Elisha has also coordinated well with our landscapers for projects that we are doing.
Timely. Arrived when they said they would be here. Courteous
Unfortunately I couldn’t get them to call me back or help. They came highly recommended so maybe if you can get them to respond, then the solution may be ok. I was really hoping to use them since I had heard such good things but no luck. Hopefully my experience isn’t the norm, if so then beware.
After calling Custom Touch Irrigation more than 6 times, they failed to respond. Avoid using this company. Their word is worthless as is their work ethic.
I’ve asked several times to talk to the owner. The service manager will not allow me talk with him for some reason. I’m very unhappy with the service and have many problems with my irrigation system, broken pipes and expensive bills along …
Terrible customer service. I was going to use them this year as a new client and the person who called me was so rude. Taking my business to someone else. They took forever to call me back, too. I think the ladies name was jamie. I got a …
I couldn’t ask for a better irrigation company! Custom touch made an appointment quickly, and the customer service person was great! My technician arrived on time and did a wonderful job!
Dear Jacki:
Thanks so much for sending the guys out yesterday. Darnell and Jesse did all the work. They turned heads, fixed heads, changed direction. Virtually did all …
I have discontinued my annual services after getting $200 Bill for spring start. When I called they said they sent me an email telling me of a new state requirement for an additional service. I searched my emails and found nothing from them. The service tech left dirty handprints on my wall. Lousy customer service.
CTI is honestly one of the best companies I’ve ever contracted. I have a “small” yard by most competitor standards, but they still treat me with the respect I would want if I owned a mansion.
I found Custom Touch has been very responsive in addressing the few issues that have arisen in the 10+ years since they installed my system. Their customer service is speedy and responsive.
Had Custom Touch come out and do neighborhood Irrigation and Lighting. (New landscaping by different company) Our electric dog fence line had been accidentally cut while work was being done. I sent a note to Mark simply asking if his guys …
Installation of irrigation system was good but followup regarding getting backflow scheduled is poor – was advised they would come out and didn’t. Not sure if they don’t have an organized system but be prepared to follow up on back flow to make sure it is done. This isn’t the 1st year we have had problems getting this done.
From the moment I started dealing with Custom Touch, they were professional, courteous, and prompt. The install team was great and got the job done exactly as I wanted! Great job!
I hired Custom Touch Irrigation to identify and repair damages from unmarked lines that my company encountered during fence installation. Ahmet was an extremely hard working man who was diligent in trouble shooting a complex repair. Hopefully I don’t have to but, I’ll call them first if there is another event.
They installed the irrigation system about 2 years ago at my property – great installation and maintenance service. I really like the fact that I don’t need to have them come out to winterize the system. I have not had any maintenance issues so far. I highly recommend them.
This company isn’t professiona l !!!!! We had problems in the past trying to get sprinkler heads repaired told us they were a month out. Today was the last draw. I had an appt scheduled for today.called and spoke with Rhian after asking …
This company has horrible customer service, and our friends and family will never do service with them. Three years ago, we moved into our new home, then immediately had Custom Touch Irrigation service our lawn. One week later our daughter …
We had our irrigation system installed by Custom touch irrigation and were very pleased with the actual install. Also they have done a decent job with spring startup, backflow test and fall shutdown. …
We’ve been using Custom Touch Irrigation for years. They come out twice a year to perform the backflow testing and turn on our service and at the end of the year to blow out the lines ahead of winter. They’re quick, friendly, professional, and have helped keep our system trouble free. Highly recommended.
Absolute great experience from start to finish by Jarrod Wilson and the installation team.
Customer service is second to none. From listening to our needs through …
At first we had a few hiccups but they have definitely redeemed themselves. We are happy with our service.
This company has horrible customer service, and our friends and family will never do service with them. Three years ago, we moved into our new home, and I mmediately had custom irrigation service our lawn irrigation system. One week later …
Everyone was courteous, professional, and prompt to our needs. We love our new irrigation system and I would recommend them to anyone interested in a new install or service.
Installation was done very professionally. Would recommend Custom Touch to anyone for a sprinkler system.
Top notch company! Professional work, quick response turnaround time, great people to work with. Custom Touch Irrigation has serviced and installed systems at two of our homes so far. Highly recommend
This was then second time I had Custom Touch out for landscape lighting. Each time, they exceeded my expectations. The work was done on time and as promised. Billy was very courteous and easy to work with. …
John and the team at Custom Touch did a great job setting up new landscape lighting at our house. They were professional and detail oriented. Very easy to work with and easy to communicate with. Highly recommend them
Custom Touch Irrigation designed and installed my irrigation system twenty years ago and has been servicing the system ever since. They are always there when I need them. They open and shut down the system every year and it has worked without a hitch since the first day we turned in on.
John Hird is a joy to work with. He did a wonderful job replacing my old lights with very contemporary ones. He also fixed a wiring issue on my patio lights. Great company to work with and John is a true professional. Very reasonable on pricing. They also service and inspect my irrigation system as well.
Poor customer service. I had a leak in our system a week after they inspected it and turned it on. I called immediately and let them know about the issue. Once it finally got scheduled to be fixed (2 months later) they said it would be 100$ …
We have been a customer for years. Custom Touch designed our current system but each technician who comes to our home is unaware of the plan they installed and make significant errors in maintaining the system reliably. This season has been the worst for service and we will part ways.
We paid for annual service. But this company never bothered to contact us to to schedule an appointment to turn on our system. They simply forgot us. When we called them about the service, they scheduled an appointment two weeks away. At …
Poor customer service. Technician no-showed during the scheduled timeframe to winterize our sprinkler system. We never received a courtesy call to notify us that someone wouldn’t be able to make it for the appointment. When we called to reschedule the soonest availability we were offered was 2 weeks from our original appointment.
I had an irrigation system installed in the fall of 2018 and it has been one of the best investments I have made in my home. CTI has technology through wifi that tells the yard when to water itself and I don’t even need to worry about it. …
They have done a wonderful job at our home. I highly recommend CTI.
Not worth the extra $1,000-$2,000 they charge to install. I was promised that they could accommodate our install schedule and work with the install landscaper on our new home. The owner had a good presentation and convinced us to go with …
TLDR: Don’t trust them. They have inexperienced techs, they don’t come out when scheduled, you end up with damage to your system and they don’t honor their word. …
Been a client for over 18 years. They installed the irrigation system at two of my houses. The past three years the service has gone down hill. Always paid for the lifetime warranty they offered. It has changed. Any issues we had just had …
Dana and his crews did a really nice job of design and install. We have a new home construction with new sod. They kept the damage to a minimum unlike a job done by a competitor a couple of doors down. I paid slightly more but the quality was much better. The crew worked tirelessly. I would recommend Custom Touch to anyone.
I had been with another company and I started having a few issues with my system. I wasn’t happy with the service I was getting so I switched to Custom Touch Irrigation. I had a crew at my house not long after switching and they were …
Had CT Irrigation design and install a sprinkler system for my entire yard. They took the time to answer all of my questions before I paid them a dime. They installed on time and walked us through how to operate everything, in detail, …
I have always been very satisfied with Custom Touch Irrigation over the last 10 years we have used them. They offer exemplary professional service and the technicians have always been great. Rudy winterized our system today for the the …
Custom Touch Irrigation offered the most professional and timely response when I was shopping for my home irrigation system. The installation was well planned and completed in one full day. I have experienced great customer service the …
New lighting was installed recently to match lighting that we had on the other side of the house. Custom Touch was professional, punctual and reasonably priced. We have used Custom Touch for years for our irrigation needs. Another …
For the past 13 years we’ve used Custom Touch because the previous owners of our home used them and we just continued their service. In the past few years the service has declined dramatically and after last year I wasn’t planning on using …
I have been a customer of CTI for many years and never had an issue with them until last year. Despite using them for winterization for at least 15 years I was a bit disappointed when I hadn’t heard from them to schedule a winterization …
CTI did an exceptional job installing our irrigation system. We could not be happier with the job performed and the exceptional customer service and responsiveness. The installation crew showed up on time and efficiently and professionally …
I am very happy with the irrigation system that CTI installed for us. I am also very happy with the professionalism of the team. They accommodated my landscape changes and provided updates of a schedule changes due to weather. I felt confident throughout the entire process that they company would deliver exactly what I wanted.
Custom touch irrigation installed a sprinkler system throughout our entire yard this summer, and we couldn’t be more pleased! We were tired of being the only house with dead grass on the block and just couldn’t seem to water our lawn enough …
I would avoid this company at all costs!!!
To say I was dissatisfied with their service would be an understatement. I was asked at our initial consult what my main goal was. I told them I wanted the …
I have to say, I’m pretty surprised at all the negative reviews. In fact, I was considering changing companies this year because of all the feedback. The only reason I tried custom touch last year was that the existing guy I was using …
I have used Custom Touch for a few years to both start up and shut down my irrigation system. Their techs are professional and their office staff is VERY helpful. I will continue to use them
Amazing Service! My Go to is Elisha–I have work with her for almost 3 years as a local property manager and can’t imagine working with a different company. Always responsive, fair, fast, and provides excellent service thus making my job much easier! Thanks Custom Touch and of course Elisha!
CTI did an amazing job installing my irrigation system. I had a pleasant experience from the very start to the end of my project. Mike was my Sales Rep and he did a great job of updating me on the project, he was here when the crew arrived, …
CTI did an excellent job at both of my properties. (Residential and Commercial). We strongly recommend. Thank you CTI!!!
They installed my system in the spring and were efficient and helpful, I had a small leak in one of the pipes and they came right away and fixed it.
I originally gave Custom Touch Irrigation a bad review because of my experience. However, now I am giving them 5 stars because of the way they handled my situation. They went out of their way to reconcile the problem. People make mistakes and making them right is important to me. They did that and I appreciate their effort.
Very professional and very prompt to respond all of our questions. We’ve been with custom touch for three years and they have met all our irrigation needs. Amazing custom customer service.
We have been customers for 6 years and the professional courtesy and knowledge has been exceptional, Recently had a broken line. Having shut down the system, I scheduled Custom Touch to fix the leak. Billy arrived promptly and completed …
This might be one of the worst companies I’ve ever dealt with. I’ve been using them for 2-3 seasons now to turn and off and will most likely be looking for a new company. I’ve given them extra chances too many times. They constantly miss …
The landscapers installing my new paver patio inadvertently cut the wire to the irrigation controller. On very short notice late on a Friday afternoon, I called the office and Elisha was successful in scheduling me for a service call the …
I’ve been working with Elisha at Custom Touch for many years. She does a great job and always responds quickly. Custom Touch services irrigation at a few properties I manage and I highly recommend them!
These guys are fantastic! I had a complete irrigation system installed at my house, including the flower and shrub beds, and I could not be happier! If I could give them 6 stars, I would!!! …
Left feedback through the survey they sent me but I’ll annotate it here as well. …
I highly recommend Custom Touch for both irrigation and lighting service. Their technicians are always very knowledgeable and friendly. They installed both my irrigation and lighting system and I have always been well taken care of!
I contracted with CTI to design and install a new irrigation system at my home. They were fabulous to work with. Had a few glitches along the way especially with regard to wifi connectivity. Everyone was responsive to my needs. I really …
I have been using Custom Touch for years (between 10-15) The last two to three years, service has taken a dramatic nosedive. This year my sprinkler system was not started until mid-June!!!! Everyone else in the neighborhood was using …
The salesman, Jon, did a great job meeting our needs. He showed patience explaining services and showing how our irrigation system should work. He made a detailed drawing for us to refer to and for his crew to use for install. The Custom …