D&D Trash Service Inc. has been a family and locally owned business for 10 years. We have experience in the waste industry for over 30 years and … See more
Horrible customer service , lying rude employees they’ll always put you on hold and will tell you any story in the book to not pick up your trash ….switched to trash kans llc a clean reputable company and cheaper too
We forgot to put our trash out at the curb this morning and the guys walked to the side of our house and got it out of the can for us! They went over and beyond what was expected. That kind of service should be rewarded! : )
Very rude, will cuss you out call you names and disrespect your family. Owner knows his employees stole from his customer but refuses to admit it. Blatantly will call you ever name in the book when you tell him the truth. His so called …
HORRIBLE SERVICE. RUDE OWNER WHO CURSES AT HIS CUSTOMERS. We were brought in by the low price. nothing but trouble from day one. missed pick ups. rude staff. Even literally opened my trash bags and read papers inside wow. Give them a try and you’ll find out too.
We forgot to put our trash out on Tuesday.. and I message them and they picked up today for no extra charge.. so if you don’t have D&D get them they pickup on holidays too..
Worst customer service ever. MIssed pickups in the summer so I had stinking trash for weeks. Tried to claim I could not cancel the service. Stay away, you can get a similar liw price by prepaying with waste management.
Seems they have gotten to big and have forgotten about the customer service that has gotten them to where they are. Currently looking for a new collection provider.
I pay yearly. And they have missed 4 pickups since oct. Thats 1 month paid with no service. And only want to argue about credit. Stay away!!!! They should have -stars.
Their driver pulled into my lane (double lined) and cut me off to make a turn into and alley. This irresponsible act caused a wreck. even though the driver pulled across a double line center road into on coming traffic they deny any wrong …
We have been very pleased with the service. On time, no issues. Online bill-pay is easy. Great prices! Glad we made the switch – wish we would have thought about doing it earlier.
Service was ok, used them because of price. Missed some trash pickups, but was given an excuse that the driver claimed my house was vacant, even though bill was paid up??? If you call in for customer service, ask to speak to DORIS, if she …
These 50 year old hippies were driving down the street directly in the center around a curve doing at least 50 mph in a 25 zone when I met them. I was forced to exit the road into a neighbors driveway to avoid a head-on. After chasing them …
Horrible customer service. Was told I had an outstanding balance from a house that wasn’t fully built or moved into yet. Told me I had to pay that before they come get my trash anymore. Lady would not let me speak and explain that we were not even living in this house from the dates on the bill. I would not recommend.
DONT USE THEM!!! HORRIBLE SERVICE. Always left trash rolling down the streets. Never picked up boxes we had sitting by our trash can. Employees would always complain when picking up trash. Neighbors told me not to use them and decided to try them out myself. I Should’ve listened.
Terrible customer service, bills not sent consistently in the mail. Requested an extra toter 5+ months later never received the toter and cancelled my service.
Rude customer service employees, they can’t even answer the phone with a polite tone. Pick up never the same times. Some weeks they just forgot to pick up then because they come after closing hours on Friday, u have to wait another week to get your trash picked up. High cost for large items to be picked up.
Rudest bunch of employees I have ever had the misfortune of dealing with. Rude and aggressive woman, Gladys, cuts you off, and tells you this is how it is. After a week, called to see when trash can would be picked up and told a week or …
They skipped our house once again! i finally got a hold of someone (very rude) after several calls and was told my trash can wasn’t outside when they came to pick up. My neighbor and i both set our trash out the night before every time and …
Signed up 2 weeks ago and pre paid for 1 quarter as they require. I found a less expensive option with more product (which you would have to pay extra for with d&d). I switched to the new company and asked to stop service with D&D. Since I …
I would not suggest this business, I had extra cardboard that would not fit in my garbage can and they just left it in my yard. When I called to ask about it they said the driver will not pick up trash outside the garbage can. I explain the …
They didn’t pick up on January 24th due to the weather. They did not pick up on Saturday January 27th as promised. Had trash out for the entire weekend. Forgot me again on January 31st. When I called about a refunding me for the week …
Not only did it take my fiancé and I both one whole year of trying to contact them to get service, but they also have never actually hooked up our dumpster and dumped it. They just pick up the trash bags on top and leave the rest. Then …
Terrible customer service. They miss pickups without an email or phone notification of when they’ll come back through and then try to bill you the same cost after their missed pickups for that month. Stay away if you live in Lafayette,IN, you can get lower or similar prices by prepaying with Waste Management.
I’ve been using D&D for about 3 years. I’ve had some typical trash pick-up issues that you would expect from any of the trash companies, but these guys are almost like clockwork. I could almost set my clocks to their schedule because they …
I am not a customer and never will be. I watch what these people do. First off, they come pick up the trash at 5:30 IN THE MORNING! The driver and the man hanging off the back are constantly smoking cigarettes and throw their butts in the …
Had great service for years, until they decided NOT to service our area. No contact or notice from D&D; they left it up to another provider in our area to contact us. Still sent an invoice. I had to call and verify if they were providing …
They are cheap, which is the only good thing I have to say about them. Their trucks look junky and drivers take unnecessary risks to shorten routes (like driving on the wrong side of the road instead of going up and back). Last week they …
For the price you pay for this service ($16 / mo. at the time of this review), you get exactly what you pay for. I have found that their customer service is above average, which is more than many businesses can say nowadays. I’ve been using …
Overall I am pleased with my experience with this company. We have been missed on the route, but when we called they quickly took care of the issue. When you own one of their trash cans it is treated better than a trash can of your own. They take lawn care and larger items no issue. Great value for the money.
Never had a problem after 8 years of service. Always on time and they even pick up on holidays. Also great customer service from the office and the drivers. I was late on a payment and they still picked up. In fact the driver even gave my phone a ring to remind me that my payment was due. A++
I’ve used D&D for over 10 years now and they are fabulous! Always on time, courteous, clean, online payment and set up. Their rates are below most trash removal services. Can’t say enough good things about this company!
I haven’t had any issues with the customer service, every time I need to get through to someone, they seem to be willing and able to help. The trash pick-ups are regular and we have not had any missed days. It is amazing to me how much …
bad service. Would not recommend to anyone. Took 3weeks to deliver their trash can. Leave my driveway completely mess every time. Will not help remove any extra bag or cardboard that’s placed next to the trash can.
Go for waste management or other company.
Terrible customer service. They didn’t pick up our trash for three weeks in a row. Every time we called to see why it wasn’t picked up, they didn’t have an answer and wouldn’t send anyone to pick up our trash until our designated day …
Horrible service did not pick up my garbage for weeks and made me overflow my totter! I call them they tell me we are not required to grab bags on the ground. They failed to do their job and passed me over by weeks and now I have trash everywhere! Horrible service lazy workers and rude phone staff
This place is the worst!!!!! Gladys is a liar and very rude. They use the fact there is no contract to be able to get there way. I double bagged a cut up deer carcass and put it in 3 separate containers so it wasn’t too heavy. They tore …
Sure seems like a good deal for the price but the customer service is HORRIBLE! If you’re not happy with your service, reconsider speaking with the manager, Gladys. Not only does she interrupt you while you’re talking, she’ll threaten to …
I’ve received nothing but great service from d&d ! I’m very thankful they even service my tiny little town, and for an affordable price too. I have friends in other small towns who have to drive their trash to their local dump. I’m so …
The folks have always been extremely reliable and pleasant to work with. They work hard to a job no one else wants to do and we are grateful for it. I have called a couple times with questions and they have always been very helpful.
Solid trash company! Always consistent and on time, never had issues with missed pick-ups or anything. Pricing is clear, up-front, and doesn’t increase year after year trying to gouge you like the giant national companies do.
D&D changed their policies regarding the way they pickup trash. Unfortunately, they no longer provide the services that were agreed upon in the original contract. They changed the procedures mid contract without requiring signatures or an …
We called them last minute requesting a dumpster, they were first of all, very polite and helpful over the phone. They had a dumpster available (it was a size larger than we requested but we needed it and ASAP) the price for the dumpster …
Moved to West Lafayette and signed up for D&D. The first week they forgot to get our trash so we called to remind them we had signed up for service, they apologized and came back to get it the next day or two after. Then the following week …
This company is very hard to work with. They go back on their word and continue to change how many bags you can have per week. I told them I was going to LOOK into a new service so they canceled my account without my knowledge or ok. I will …
Horrible website and customer service. Had my service shut off for a fuel fee that was never sent to me. No communication on when they wanted to pick up my toter and now they are trying to charge me $100 for it. Also they are sending my calls to voice-mail.
Very disappointed, called a week ago for a large item pick up. Put it out by their trash can, they picked up normal trash and then drove off. Another one of their trucks passed by, and never stopped. …
We wanted to cancel service after a huge price jump. I emailed them and asked them to prorate our bill and our last pickup day would be 8/23 they drove right past our house and did not pick up our trash…horrible customer service
We have had this business since the beginning. We passed out flyers to help them get established. They now will not pick up anything that is not in the trashcan. They do not give courtesy calls when your bill is late, like they used to. …
Many on here complaining, but I’ve used D&D for a lot of years with no specific issues. They’ve had to change my days for pick-up, but that was due to changes in town so it was fine for me. I put my trash in bags, place cans by road, and …
They pick up most of the trash majority of the time. They have left stuff at my house on numerous occasions and dug brake rotors out of my trash can to leave. Even skipped my house entirely once, but did my neighbors on both sides. Overall displeased with the service, but don’t really have any other options.
Worst trash service ever! Would NOT waste your time or money on this trash service Not only do they lie about your trash being out on time they also go through your trash right in your driveway!! I complained to the office about this being …
Used them in tippecanoe county they were absolutely amazing. Montogmery county has been horrible wasn’t informed of a day change, watched them take trash out of the can and when we called they were like no we didn’t. Flat said they can’t …
Great folks and service!!!!
Do yourself a favor, seek business elsewhere.
Can’t beat the price or their customer service.
Go with Waste Management.
Always picked up my trash on time.
good pricing and answer the phone right away
Don’t like my trash can thrown in a ditch
Rude people. Will be changing my trash company.
Horrible service. Worst I have ever received! Missed pick ups, poor customer service. Cancelling my service today
New service! I hope the trash collection is better than customer service.
The worst company I have ever experienced bar nun.
I wouldn’t even give them a 1 star. Horrible customer service. Called about them missing my house, ended up telling them to cancel our services.
Best price in town. No sign-up fee and no surcharges. Reliable service, Friendly staff. Highly recommended!
Will not pick up your trash then when you cancel the service dont want to give you your money back stay away
Their service is actual garbage.
Have been using them for over three years and never had a problem. Even when there is extreme cold they make it up the next few days
Best trash service in affordable prices for house trash pickup. Very regular pick up…even if one day you have extra trash.. they will pick it up
Trash was removed weekly and on day assigned.
Great service & great price! I have always felt like a valued customer. The gentlemen that pick up my trash are very courteous.
They are the worst trash company ever, they can’t even take cardboard boxes
Horrible customer service , lying rude employees they’ll always put you on hold and will tell you any story in the book to not pick up your trash ….switched to trash kans llc a clean reputable company and cheaper too
They pick my trash up every Friday and it’s early. They provide totters and they are really nice in the office
We forgot to put our trash out at the curb this morning and the guys walked to the side of our house and got it out of the can for us! They went over and beyond what was expected. That kind of service should be rewarded! : )
Leaves trash all over ground and just throws trash cans around
They do good service. They been picking up my trash for months, no issues.
Very rude, will cuss you out call you names and disrespect your family. Owner knows his employees stole from his customer but refuses to admit it. Blatantly will call you ever name in the book when you tell him the truth. His so called …
HORRIBLE SERVICE. RUDE OWNER WHO CURSES AT HIS CUSTOMERS. We were brought in by the low price. nothing but trouble from day one. missed pick ups. rude staff. Even literally opened my trash bags and read papers inside wow. Give them a try and you’ll find out too.
We forgot to put our trash out on Tuesday.. and I message them and they picked up today for no extra charge.. so if you don’t have D&D get them they pickup on holidays too..
Worst customer service ever. MIssed pickups in the summer so I had stinking trash for weeks. Tried to claim I could not cancel the service. Stay away, you can get a similar liw price by prepaying with waste management.
Seems they have gotten to big and have forgotten about the customer service that has gotten them to where they are. Currently looking for a new collection provider.
I pay yearly. And they have missed 4 pickups since oct. Thats 1 month paid with no service. And only want to argue about credit. Stay away!!!! They should have -stars.
Trash pickup is fine but the lady representing the company on the phone is very rude and doesn’t know how to speak to customers!!!
Had a minor issue and staff was quick to take care of the issue. Office staff and truck crew always do a good job.
Their driver pulled into my lane (double lined) and cut me off to make a turn into and alley. This irresponsible act caused a wreck. even though the driver pulled across a double line center road into on coming traffic they deny any wrong …
They have done a good job for years at my business and my house also.
We have been very pleased with the service. On time, no issues. Online bill-pay is easy. Great prices! Glad we made the switch – wish we would have thought about doing it earlier.
Service was ok, used them because of price. Missed some trash pickups, but was given an excuse that the driver claimed my house was vacant, even though bill was paid up??? If you call in for customer service, ask to speak to DORIS, if she …
These 50 year old hippies were driving down the street directly in the center around a curve doing at least 50 mph in a 25 zone when I met them. I was forced to exit the road into a neighbors driveway to avoid a head-on. After chasing them …
DON’T keep them if you’re not satisfied.
It gets worse after you’ve tried to dispute.
I will keep posted of what credit I receive. …
Horrible customer service. Was told I had an outstanding balance from a house that wasn’t fully built or moved into yet. Told me I had to pay that before they come get my trash anymore. Lady would not let me speak and explain that we were not even living in this house from the dates on the bill. I would not recommend.
DONT USE THEM!!! HORRIBLE SERVICE. Always left trash rolling down the streets. Never picked up boxes we had sitting by our trash can. Employees would always complain when picking up trash. Neighbors told me not to use them and decided to try them out myself. I Should’ve listened.
Terrible customer service, bills not sent consistently in the mail. Requested an extra toter 5+ months later never received the toter and cancelled my service.
Rude customer service employees, they can’t even answer the phone with a polite tone. Pick up never the same times. Some weeks they just forgot to pick up then because they come after closing hours on Friday, u have to wait another week to get your trash picked up. High cost for large items to be picked up.
Rudest bunch of employees I have ever had the misfortune of dealing with. Rude and aggressive woman, Gladys, cuts you off, and tells you this is how it is. After a week, called to see when trash can would be picked up and told a week or …
They skipped our house once again! i finally got a hold of someone (very rude) after several calls and was told my trash can wasn’t outside when they came to pick up. My neighbor and i both set our trash out the night before every time and …
Signed up 2 weeks ago and pre paid for 1 quarter as they require. I found a less expensive option with more product (which you would have to pay extra for with d&d). I switched to the new company and asked to stop service with D&D. Since I …
I would not suggest this business, I had extra cardboard that would not fit in my garbage can and they just left it in my yard. When I called to ask about it they said the driver will not pick up trash outside the garbage can. I explain the …
They didn’t pick up on January 24th due to the weather. They did not pick up on Saturday January 27th as promised. Had trash out for the entire weekend. Forgot me again on January 31st. When I called about a refunding me for the week …
Not only did it take my fiancé and I both one whole year of trying to contact them to get service, but they also have never actually hooked up our dumpster and dumped it. They just pick up the trash bags on top and leave the rest. Then …
Had them for 7 years, they constantly forget to pick up my trash.
Terrible customer service. They miss pickups without an email or phone notification of when they’ll come back through and then try to bill you the same cost after their missed pickups for that month. Stay away if you live in Lafayette,IN, you can get lower or similar prices by prepaying with Waste Management.
I’ve been using D&D for about 3 years. I’ve had some typical trash pick-up issues that you would expect from any of the trash companies, but these guys are almost like clockwork. I could almost set my clocks to their schedule because they …
This company has a tendency to “miss” your trash pickup quite often
I am not a customer and never will be. I watch what these people do. First off, they come pick up the trash at 5:30 IN THE MORNING! The driver and the man hanging off the back are constantly smoking cigarettes and throw their butts in the …
Had great service for years, until they decided NOT to service our area. No contact or notice from D&D; they left it up to another provider in our area to contact us. Still sent an invoice. I had to call and verify if they were providing …
They are cheap, which is the only good thing I have to say about them. Their trucks look junky and drivers take unnecessary risks to shorten routes (like driving on the wrong side of the road instead of going up and back). Last week they …
For the price you pay for this service ($16 / mo. at the time of this review), you get exactly what you pay for. I have found that their customer service is above average, which is more than many businesses can say nowadays. I’ve been using …
Overall I am pleased with my experience with this company. We have been missed on the route, but when we called they quickly took care of the issue. When you own one of their trash cans it is treated better than a trash can of your own. They take lawn care and larger items no issue. Great value for the money.
Never had a problem after 8 years of service. Always on time and they even pick up on holidays. Also great customer service from the office and the drivers. I was late on a payment and they still picked up. In fact the driver even gave my phone a ring to remind me that my payment was due. A++
I’ve used D&D for over 10 years now and they are fabulous! Always on time, courteous, clean, online payment and set up. Their rates are below most trash removal services. Can’t say enough good things about this company!
I haven’t had any issues with the customer service, every time I need to get through to someone, they seem to be willing and able to help. The trash pick-ups are regular and we have not had any missed days. It is amazing to me how much …
bad service. Would not recommend to anyone. Took 3weeks to deliver their trash can. Leave my driveway completely mess every time. Will not help remove any extra bag or cardboard that’s placed next to the trash can.
Go for waste management or other company.
Terrible customer service. They didn’t pick up our trash for three weeks in a row. Every time we called to see why it wasn’t picked up, they didn’t have an answer and wouldn’t send anyone to pick up our trash until our designated day …
Horrible service did not pick up my garbage for weeks and made me overflow my totter! I call them they tell me we are not required to grab bags on the ground. They failed to do their job and passed me over by weeks and now I have trash everywhere! Horrible service lazy workers and rude phone staff
This place is the worst!!!!! Gladys is a liar and very rude. They use the fact there is no contract to be able to get there way. I double bagged a cut up deer carcass and put it in 3 separate containers so it wasn’t too heavy. They tore …
Sure seems like a good deal for the price but the customer service is HORRIBLE! If you’re not happy with your service, reconsider speaking with the manager, Gladys. Not only does she interrupt you while you’re talking, she’ll threaten to …
I’ve received nothing but great service from d&d ! I’m very thankful they even service my tiny little town, and for an affordable price too. I have friends in other small towns who have to drive their trash to their local dump. I’m so …
The folks have always been extremely reliable and pleasant to work with. They work hard to a job no one else wants to do and we are grateful for it. I have called a couple times with questions and they have always been very helpful.
Solid trash company! Always consistent and on time, never had issues with missed pick-ups or anything. Pricing is clear, up-front, and doesn’t increase year after year trying to gouge you like the giant national companies do.
D&D changed their policies regarding the way they pickup trash. Unfortunately, they no longer provide the services that were agreed upon in the original contract. They changed the procedures mid contract without requiring signatures or an …
They miss trash pickup about 1 out of every 3 weeks. Horribl. You do not get the service you sign up for
We called them last minute requesting a dumpster, they were first of all, very polite and helpful over the phone. They had a dumpster available (it was a size larger than we requested but we needed it and ASAP) the price for the dumpster …
Moved to West Lafayette and signed up for D&D. The first week they forgot to get our trash so we called to remind them we had signed up for service, they apologized and came back to get it the next day or two after. Then the following week …
This company is very hard to work with. They go back on their word and continue to change how many bags you can have per week. I told them I was going to LOOK into a new service so they canceled my account without my knowledge or ok. I will …
Horrible website and customer service. Had my service shut off for a fuel fee that was never sent to me. No communication on when they wanted to pick up my toter and now they are trying to charge me $100 for it. Also they are sending my calls to voice-mail.
Very disappointed, called a week ago for a large item pick up. Put it out by their trash can, they picked up normal trash and then drove off. Another one of their trucks passed by, and never stopped. …
We wanted to cancel service after a huge price jump. I emailed them and asked them to prorate our bill and our last pickup day would be 8/23 they drove right past our house and did not pick up our trash…horrible customer service
We have had this business since the beginning. We passed out flyers to help them get established. They now will not pick up anything that is not in the trashcan. They do not give courtesy calls when your bill is late, like they used to. …
Many on here complaining, but I’ve used D&D for a lot of years with no specific issues. They’ve had to change my days for pick-up, but that was due to changes in town so it was fine for me. I put my trash in bags, place cans by road, and …
They pick up most of the trash majority of the time. They have left stuff at my house on numerous occasions and dug brake rotors out of my trash can to leave. Even skipped my house entirely once, but did my neighbors on both sides. Overall displeased with the service, but don’t really have any other options.
Worst trash service ever! Would NOT waste your time or money on this trash service Not only do they lie about your trash being out on time they also go through your trash right in your driveway!! I complained to the office about this being …
Used them in tippecanoe county they were absolutely amazing. Montogmery county has been horrible wasn’t informed of a day change, watched them take trash out of the can and when we called they were like no we didn’t. Flat said they can’t …