@Kristina.Cevallos
Thank you for your superior customer service and assisting me with all of my needs!! Your kindness, efficiency, patience and professionalism is invaluable! …
I had the best experience with customer service!!! My sales associate made everything so easy and quick .. it was a pleasure
Thank you to Haley you are great at what you do ! I will be happy to refer …
DONT WASTE YOUR TIME OR MONEY! My friend has been waiting for almost 2 months for a refund due to them sending her a STAINED dress. this isn’t just a $20 shein dress THIS IS A WHITE BRIDAL DRESS. supervisors refuse to call her back, customer service is no help either. DON’T BUY FROM THIS COMPANY!
I called and complained. No call back from corporate my dress was too bug and becaus eof their issues theybwanted me to pay rush alterations and rude to me saying inshould have told them so many peoole is coming. (I told them we times …
I worked with Melissa via text/email/and phone and it was such a pleasant experience. She was timely (there was only one dress left in my size!!) she made sure I got the dress working whenever I called or messaged her. She always responded …
Seemed like a good experience. They didn’t mention the dress alterations are separate cost from the wedding gown itself which I had anticipated ipated, however, not the entire cost of the gown itself.This should be offered at the time of …
Just starting working here and my alterations manager is the rudest, non professional person i ever met , really thinking about transferring somewhere else
sales associate Carlene ar Wentworth location..she was great..found the perfect dress for my brother’s beach wedding and under budget.. I hate shopping for dresses she made it easy and fast thank you Carlene great job thank you julie
Worst expeience ever..daughter bought wedding dress there… made appt to purchase mother of bride dress.. sales person madeline completely ignored us moved on to bride who was obviously spending more money, had to have daughter zip me up… complained to manager… she said sorry.. oh well.. this is burlington wa store.., stay away
Well my daughter in law bought her dress there and all the brides maids so i thought when my mother was looking for one that was the place to go , so i took my mom to Huntsville, al David’s bridal the lady was ok waiting on us my mother …
You cannot speak to anyone on the weekend and when you call during the week it’s always busy. The groom of the wedding I am supposed to be in passed away and I have no idea how I’m supposed to return my dress when I can’t get ahold of anyone. It’s very frustrating.
I ordered a bridesmaid dress in march for my bridesmaid that was fully paid for but they keep telling me there is nothing they can do to get it to me sooner they June 19.2015 I asked the lady if there was a way to have in soon and she told me that all they could do was put priority request in about
If I could give this company a negative 10 stars I would lying deceitful sneaky and nasty are just a few words but believe me there are many more I would like to use from the retail store all the way to the top Princess are as useless as …
They tore a dress out of my hands and managed to hit my 2 month old sleeping baby who was in her car seat with it. I will be calling corporate. This is the most miserable business I have every seen. Guess they really didn’t want me to spend $1000 on the dress I wanted there.
Terrible! Do not shop at David’s!!!! Worst decision you could ever make. Such a shady business and terrible customer service. If I could do it all over I would never have allowed they to do alterations on my gown. Totally three a wrench into our special day.
Not one, but two different employees in two different states insulted me in my dress. The one snapped at my bridesmaids, snatched stuff out of our hands, and then put them in discontinued dresses that could no longer be ordered. I’m so incredibly done with this horrible place.
Jordan was a big help with not only placing my order but also making changes to the order. I received my dress in less than 2 weeks! Fast, effiecent service!
THE BIGGEST NIGHTMARE EVER!!!!!!!!!!
The messed my dress up BAD! I am currently waiting on a dress from China now! Spent thousands, ended up with a bunch of crap I can’t return and I haven’t even …
Working for David’s has been an awesome & gratifying experience! We get to help women look and feel amazing for their “once in a lifetime” experiences and happily-ever-after happens every day. There is a lot of joy and humility being in the love business and I’m grateful for the opportunity to serve such remarkable people.
I had the worst experience trying to give this company a chance! I went to Buckhead location with an appointment and after waiting 25 minutes past my appointment time I decided to leave! As I was walking out the door the lady said wait I’ll …
I Have now purchased product online and in 2 stores and both stores have made it difficult to want to continue doing business with them or their partners at mens wear house. I Bought my dress from the modesto store and my fience picked it …
Horrible customer service, Sugarland ,Texas store. They lost the bridesmaid dress and refused to give any tracking information. This happened 4 weeks prior to wedding, which left us no time to reorder. Do not use this company for your wedding, unless you want your lady’s in their undergarments.
This place is ridiculous. Can never get through to anyone. Says on here they open at 8 a.m. but the message says 10 a.m. I was told my wedding gown would be delivered by Mid February. I call and they are now telling me the end of April to …
I needed prom dresses for my girls, so we decided to try DB. I was very surprised by the gowns on sale, even though at this late time there were only a few things left. (Ladies, you might want to start shopping 2 months in advance. I …
This review is for Ashley a manager that I worked with over the phone this morning. She get’s 5 ☆ from me because she helped me out tremendously. I am giving 4 ☆ overall for the company because of the issue that happened. Time is of the …
The team at the Minnesota, Maple Grove location was beyond fabulous from the first night I walked in to look briefly, to my final fitting fitting. My adorable (now husband) proposed to me on Nov 26th, 2018 while we were on a cruise, and …
I will not even give the corporate office 1 star. They are the most unprofessional group of people I have ever dealt with. Your employee Shrona was arrogant,rude,_itchy representative Does she realize that her job deals with the most …
Melyssa Ardito — 1 star
I wish I could give negative stars!! Treated like trash today at Paramus location. Never asked if I needed help or a fitting room started…spent over an hour …
Do not shop with Davids! They are so unprofessional. They shipped a bridesmaid dress to me with a security tag still on it & only offered 5 dollars for going out of my way to a store to get it removed! I had it shipped for a reason! The …
Extremely rude. I went in to look at dresses and as soon as I walk in she says I cannot try anything on. I was taken aback but I said ok that is fine.. I will just look. I go to look at dresses and I take one off the rack to get a better …
Walked into the bridal shop in the North Hills of Pgh. Associate wasay so very helpful. Went in on Monday and needed dress for Sunday. She was so attentive and I found my dream dress (it fit right off the rack) Davids Bridal made me a princess on my special day!
Wonderful customer service, very attentive , orders received in 2 days , dresses and shoes in stock give you a 5-7 business day timeline but always 2-4 days , never a problem returning too I got shoes the description (color).said one thing …
I went to the David’s bridal in walksbarre pa and my time dress shopping was suppose to be a happy and exciting experience but it got ruined. It was not a good experience at all, we drove all the way there and they didn’t have many dresses …
One star cause 0 is not an option! Horrible non-customer focused service at all! It’s a shame that a company only focuses on their own profits and doesn’t think or put themselves in the customer’s shoes at all. Ordered a dress online …
David’s Bridal will not ship their dresses to US military. If you order in store, their archaic computer system cannot associate an address with your order so you have to call them when it comes in and provide an address over the phone for …
Worst experience ever!!!! I had Stephanie as our stylist in the Kennewick location. she was late to the appointment they couldn’t find her in the store they had to use the intercom when she finally showed she seemed irritated and didn’t …
If zero stars was an opinion here I would have chosen that! Along with this site and every other place I can voice my opinion about this company I will! I received a damaged dressed and they refused to pay for the repairs. I had photos …
– I ordered the dress online on May 23rd
– no shipping confirmation received for days
– I emailed customer service 1 week later on May 30th to get shipping …
Ask for Jeff (Jeffrey) Allen!! He is phenomenal! He picked out my dress after 3 tries!! My mom and I made my first bridal dress appointment online, but there was a snafu with the appointment (we never got a confirmation email and the store …
I purchased my dress, veil, and headband at the David’s Bridal, Tri-County location, all in one day, payment upfront. (Cincinnati, Ohio) Danielle, the woman who helped me select everything, was awesome. Super helpful and kind! The woman who …
I had a horrible experience this is supposed to be a wonderful time of my life. I went to the independence Missouri location and I had Mary as my stylist. She was HORRIBLE! I was rushed into choosing my dress, she didn’t listen to me when I …
DO NOT buy anything here !!!!!! Every store is the same rude rude rude !!!!!!! They lied about everything !!!!!!! I have 7 brides maids and 5 of them have problems !!!!!!!! 2 of the dresses the zipper was broken and the store was telling …
We ordered my Maid of Honor’s dress back in the beginning of March and was told it should have arrived mid-June.
By mid-July when it had not yet arrived, we were getting a little concerned, …
My bridesmaid’s and I had an appointment on Saturday and we couldn’t be happier. The main reason this appointment went so well was because of the young lady that was helping us. We were at the brookfield location and the young lady that …
The manager, Bridget, and the sales associate, Sheila, were beyond helpful and accommodating. I am a pregnant bride (surprise) and these two ladies went above and beyond to help me when the original dress I bought no longer fit. I would …
HORRIBLE customer service. I can’t speak for wedding dress orders because I bought my dress somewhere else, but from one bride to another, save yourself some anxiety and DO NOT choose a bridesmaid dress from David’s Bridal! I thought going …
Getting marries in October and have had nothing but problems with the Davids bridal in mayslanding nj. Went there to get my dress, tried on a size 4 a fit like a glove and needed no alterations.. Well because they’re money hungry they …
Had the worst experience last night at the Whitehall location. My daughter, the bride, was ignored the whole time. Started off with them not putting us into a room for over 30 minutes past our appt. time (there were 5 changing rooms open. …
Avoid Davids Bridal online. No customer service after the sale. Nothing. Zero. Nada. They hide behind email and voice mail trees. Will not return calls, emails or reply to their message chat. And if you have a return, time is of the essence. They wait until time has expired.
I have ordered my dress and my flower girl’s dress online and both times they’ve left the security tags on them. It’s not a big deal but a major inconvenience. My closest David’s is over an hour from me. I’ve already had to make the drive once and now I have to find time to do it again.
This has been one of the worse experiences I have had. The staff was very unprofessional the lady that dealt with us was very inexperienced. All of my ladies that got fitted dresses came back way to big and they were told they needed to pay …
Our experience was positive! Our sales associate Amy, was wonderful and an expert at her job! She found my daughter the perfect wedding dress and in our budget! She was amazing! We went to the Maple Shade, NJ store. Would definitely recommend her to my friends.
Actually it deserves a minus 5 stars! The alterations on my granddaughters dress were so bad that the stitching came so loose her dress (strapless) started falling down at wedding. stitching looked like a very bad quick tack job. my credit …
A horrible experience. It was suppose to be one of the best days of my life but it was a living nightmare… I went 3 separate times and the results were all the same… I ended up ordering my bridesmaids dresses on line that it said 2 …
Now I’ve been in customer service for over 15 years and I know what its like to be on the other end. Because of this I don’t try to make a big deal about things and I try to keep to myself (even when my face gives it away). Today is another …
Bought a dress for my daughter in January at the Albany ny store. Went to pick it up tonight, they had to clean it. I was told to keep the receipt, so we could pick the dress up. Low and behold, THE DRESS IS GONE! So, I said ok then give me …
I have had the worst experience with the cooperate office in Pennsylvania. I went online to shop on their website and found a super cheap nice dress. Once I tried to call in and order Kelley the worker basically told me I was a liar and …
I scheduled my appointment 6 weeks out! For the Wedding Party and Myself. Mind you we have to drive 2 hours 1 way to get to David’s bridal in Fayetteville AR . The day comes we get there on time (actually a little before) and our …
I was married in May, so I started my dress search last October. My initial visit to the David’s Bridal in Oklahoma City was very pleasant, I left feeling good about my purchase. When the dress arrived, I received a telephone call to let …
UPDATE! THE STORE MANAGER CALLED AND WAS VERY NICE, APOLOGIZED AND STATED THAT THE INCIDENT WAS 110% THEIR FAULT AND HAS TAKEN CARE OF THE SITUATION PERSONALLY. …
If I could give a 0 star review I would. Received horrible service and was treated with so much disrespect. I was told I’d be contacted within 48 hours but was avoided for two weeks until I demanded to speak to someone higher up. Then was …
I had a great experience at Davids Bridal. I found my dress on my first visit but decided to wait and check out some high end boutiques and other stores in the NY wedding district. I wasnt happy with anything in the other stores. I went …
My sister-in-law (the bride), my mother-in-law (the MOB), and myself had a disappointing experience at one David’s bridal which left my MOB feeling just awful. I called corporate and was able to discuss what happened and they were very …
NEVER deal with this company unless it is your last option!! I ordered my bridesmaid dress in the store in January. We brought the dress up to the counter with the color that the bride picked out. The first time my dress came in we found …
Terribly disappointed ☹️. I wish I didn’t rely on the name. Completely unprofessional & unskilled seamstress ruined my MOB gown. Waiting for a week for a call back & refund resolution. Spent an additional $600 on a new gown elsewhere. David’s gowns are cheap fabric, poorly made & terrible customer service. Horrible experience
Kristina C. was extremely helpful in helping me order my bridesmaid dress for an upcoming wedding. She was patient, thorough, and kind. I really appreciated the time she took to help me.
I have had 6 appointments with David’s Bridal in Charleston SC in the last month or so. I had a dress picked out and they emailed me a week later and said it had come in. When I went in, the dress was the wrong color. I then tried to have …
Kristina was super helpful with my online order. I’m not sure i would have made the purchase without her. Very courteous and guest oriented. I’ll definitely bring my business back in the future.
I rarely write reviews, but I just have to!! Terrible management and customer service at the Whitehall PA location. We stopped in to have a look because the website says “Walk-ins Welcome”. We go in and they said no walk-ins because they …
Jennifer Campbell has been amazing to work with. She was very responsive the whole time during a very long and confusing process of ordering a dress (since I didn’t know what size or measurements of the child throughout the process). She …
Melissa has been awesome today! She helped me identify some different dress choices and helped me to eliminate some dresses too. With Melissa’s help I have some exciting dress choices! I highly recommend Melissa and the David’s Virtual Store.
First, I’d like to say I do not write many reviews. I am hardly ever inspired enough by anyone or anything to take the time to do them…..until today. Faith, Anna, and Gwendolyn at David’s Bridal in Johnson City, TN were beyond AMAZING 🤩!!! …
I would never recommend David’s Bridal to anyone . My daughter purchased her wedding dress at the White hall store. The dress was $1800 . She went on a payment plan . She made deposit and then received no follow up reminders. She tried to …
Melissa has been assisting me throughout the process of finding/ordering a wedding dress from David’s Bridal. If I could give her 10 stars, I would! She has been absolutely wonderful to work with and because of her, I will recommend David’s …
I got engaged in 2019 and my wedding was postponed twice. Through it all, David’s Bridal provided exceptional service. Their team of stylists and customer support are so kind and accommodating, and my experience with them is one of the best …
I went to David’s Bridal on Millenia Orlando Florida and my experience was very sad. The employee treated me like I was garbage. She even walk out on me after telling her my budget. I tried an amazing dress and felt in love with it. I …
Terrible. Terrible. 1 start doesn’t even do justice. Sent me a stained dress, back in December, and still are refusing to send me a refund back. It’s been over a month, no supervisor will contact me, and they are the most unhelpful people ever. I would never recommend this company to anyone.
David’s Bridal is the best place to go for your special occasion attire and accessories. The in-store and online associates are always professional and sincere. They go out of their way to make sure you are happy and get everything you need.
Very unprofessional the manager at the Rochester NY store should be let go , fired. She has absolutely no respect for the excited Brides to be what so ever. Twice we went in… both times were disrespected and treated like garbage.
wish i could do 0 stars. my best friend ordered her wedding dress from here and when it arrived (in december) it was stained and they are now refusing to refund her her money and are barely even talking to her about the issue. save yourself some stress and money and find a different bridal shop.
Charissa is AWESOME! She responds to emails and texts in a timely manner! She’s knowledgeable about the products and services offered at David’s! She super friendly! Our “bridal group chat” are messages of how awesome she is!
Charissa was absolutely amazing! Despite going into a local store the manager was rude and not willing to help at all. I started a virtual session with Charissa and she helped me return my previous items and order new ones. She even …
This is not the place to order bridesmaids’ dresses online. If your dress is considered a “special order” there is no way to rush order a replacement dress if there is a size issue or emergency. Customer service is kind but will be unable …
I am totally disappointed in the quality of the dress I received. It is not the same fabric I tried on . It is clear the dress was made overseas at some sweatshop . I was offered to be ordered a new dress . The wedding is in two weeks. …
Purchased my dress. It was delivered 2 months later then it was supposed to be. I had told the staff that I wanted my dress 100% black. They assured me it was so I ordered it since the white version looked nice on me. It came in with the …
@Kristina.Cevallos
Thank you for your superior customer service and assisting me with all of my needs!! Your kindness, efficiency, patience and professionalism is invaluable! …
I had the best experience with customer service!!! My sales associate made everything so easy and quick .. it was a pleasure
Thank you to Haley you are great at what you do ! I will be happy to refer …
DONT WASTE YOUR TIME OR MONEY! My friend has been waiting for almost 2 months for a refund due to them sending her a STAINED dress. this isn’t just a $20 shein dress THIS IS A WHITE BRIDAL DRESS. supervisors refuse to call her back, customer service is no help either. DON’T BUY FROM THIS COMPANY!
I called and complained. No call back from corporate my dress was too bug and becaus eof their issues theybwanted me to pay rush alterations and rude to me saying inshould have told them so many peoole is coming. (I told them we times …
Amazing experience with Kristina. She was friendly , recommended the necessities and I look forward to continuing my experience with David’s Bridal.
I worked with Melissa via text/email/and phone and it was such a pleasant experience. She was timely (there was only one dress left in my size!!) she made sure I got the dress working whenever I called or messaged her. She always responded …
The worst possible company someone could shop at. Do yourself a favor and never shop here.
Amazing service all via text! So easy to use and very professional. Sherilyn was my stylist and shopper and she was incredible.
Seemed like a good experience. They didn’t mention the dress alterations are separate cost from the wedding gown itself which I had anticipated ipated, however, not the entire cost of the gown itself.This should be offered at the time of …
Kristina provided me with friendly, knowledgeable, and expert service! She addressed all of my questions!
ANSWER THE G/D PHONE!!!!!
Unable to reach anyone in customer service.
A very customer centric organization.
horrible customer service and manager was not any better
BEWARE DONT EVER WORK HERE ESPECIALLY THE ONES IN NE FLORIDA
Terrible service. Rude and just down right disrespectful!
awful experience with these guys don’t trust the most beautiful day of your life to these people.
Worst customer service we have ever encountered. Terrible policies. Biggest mistake. Slc UT location
Worst experience ever..do not purchase anything from them!
Hired yesterday, quit today. This was the most unorganized place of business.
Horrible experience all the way around I will never buy another dress from them again!!
Wonderful experience with Pam at the El Paso, Texas store. Thank you!!
Best experience ever…great service!!!
awful.. no customer service not helpful and a I dont care attitude. I only posted that star because you cant post no stars.
Young lady was very helpful to my daughter.She had so much information give her.The fixing good.
I’ve not had any problems. Everyone has been patient, friendly & helpful
worst company ever.
Just starting working here and my alterations manager is the rudest, non professional person i ever met , really thinking about transferring somewhere else
most horrible online shopping experience of my life.
no order status available, had to dig thru google for a phone number.
3 times we got the wrong dress. One had coffee stains on it. No way they were even new. And they could care less
I ordered a dress online, Customer service was Horrible! Still waiting for my money back after sending a dress back 2 weeks ago!
Fantastic experience, knowledgeable and very professional staff. Made my daughter and me feel like the most important mom and bride in the world. Wow
sales associate Carlene ar Wentworth location..she was great..found the perfect dress for my brother’s beach wedding and under budget.. I hate shopping for dresses she made it easy and fast thank you Carlene great job thank you julie
Worst expeience ever..daughter bought wedding dress there… made appt to purchase mother of bride dress.. sales person madeline completely ignored us moved on to bride who was obviously spending more money, had to have daughter zip me up… complained to manager… she said sorry.. oh well.. this is burlington wa store.., stay away
Well my daughter in law bought her dress there and all the brides maids so i thought when my mother was looking for one that was the place to go , so i took my mom to Huntsville, al David’s bridal the lady was ok waiting on us my mother …
You cannot speak to anyone on the weekend and when you call during the week it’s always busy. The groom of the wedding I am supposed to be in passed away and I have no idea how I’m supposed to return my dress when I can’t get ahold of anyone. It’s very frustrating.
I ordered a bridesmaid dress in march for my bridesmaid that was fully paid for but they keep telling me there is nothing they can do to get it to me sooner they June 19.2015 I asked the lady if there was a way to have in soon and she told me that all they could do was put priority request in about
If I could give this company a negative 10 stars I would lying deceitful sneaky and nasty are just a few words but believe me there are many more I would like to use from the retail store all the way to the top Princess are as useless as …
Processed my return through text and Kayla was amazing! Top notch customer service
They tore a dress out of my hands and managed to hit my 2 month old sleeping baby who was in her car seat with it. I will be calling corporate. This is the most miserable business I have every seen. Guess they really didn’t want me to spend $1000 on the dress I wanted there.
Our consultant Nicole was fabulous. She helped us find perfect dress for each prom. She was friendly and answered all of our questions.
Terrible! Do not shop at David’s!!!! Worst decision you could ever make. Such a shady business and terrible customer service. If I could do it all over I would never have allowed they to do alterations on my gown. Totally three a wrench into our special day.
Patty and Michelle went above and beyond to help me find a bridesmaid’s dress and even helped my friend find a new wedding dress! They were amazing!!
Not one, but two different employees in two different states insulted me in my dress. The one snapped at my bridesmaids, snatched stuff out of our hands, and then put them in discontinued dresses that could no longer be ordered. I’m so incredibly done with this horrible place.
Jordan was a big help with not only placing my order but also making changes to the order. I received my dress in less than 2 weeks! Fast, effiecent service!
THE BIGGEST NIGHTMARE EVER!!!!!!!!!!
The messed my dress up BAD! I am currently waiting on a dress from China now! Spent thousands, ended up with a bunch of crap I can’t return and I haven’t even …
Working for David’s has been an awesome & gratifying experience! We get to help women look and feel amazing for their “once in a lifetime” experiences and happily-ever-after happens every day. There is a lot of joy and humility being in the love business and I’m grateful for the opportunity to serve such remarkable people.
I had the worst experience trying to give this company a chance! I went to Buckhead location with an appointment and after waiting 25 minutes past my appointment time I decided to leave! As I was walking out the door the lady said wait I’ll …
I Have now purchased product online and in 2 stores and both stores have made it difficult to want to continue doing business with them or their partners at mens wear house. I Bought my dress from the modesto store and my fience picked it …
Horrible customer service, Sugarland ,Texas store. They lost the bridesmaid dress and refused to give any tracking information. This happened 4 weeks prior to wedding, which left us no time to reorder. Do not use this company for your wedding, unless you want your lady’s in their undergarments.
This place is ridiculous. Can never get through to anyone. Says on here they open at 8 a.m. but the message says 10 a.m. I was told my wedding gown would be delivered by Mid February. I call and they are now telling me the end of April to …
I needed prom dresses for my girls, so we decided to try DB. I was very surprised by the gowns on sale, even though at this late time there were only a few things left. (Ladies, you might want to start shopping 2 months in advance. I …
This review is for Ashley a manager that I worked with over the phone this morning. She get’s 5 ☆ from me because she helped me out tremendously. I am giving 4 ☆ overall for the company because of the issue that happened. Time is of the …
The team at the Minnesota, Maple Grove location was beyond fabulous from the first night I walked in to look briefly, to my final fitting fitting. My adorable (now husband) proposed to me on Nov 26th, 2018 while we were on a cruise, and …
I will not even give the corporate office 1 star. They are the most unprofessional group of people I have ever dealt with. Your employee Shrona was arrogant,rude,_itchy representative Does she realize that her job deals with the most …
Kristan was amazing to work with and I plan to hopefully only work with her! Thanks for making things so easy Kristan! Highly recommend!
Less that any stars.
I am a person the bride didn’t even know. The caterer came tome and said a bride …
Melyssa Ardito — 1 star
I wish I could give negative stars!! Treated like trash today at Paramus location. Never asked if I needed help or a fitting room started…spent over an hour …
Do not shop with Davids! They are so unprofessional. They shipped a bridesmaid dress to me with a security tag still on it & only offered 5 dollars for going out of my way to a store to get it removed! I had it shipped for a reason! The …
Extremely rude. I went in to look at dresses and as soon as I walk in she says I cannot try anything on. I was taken aback but I said ok that is fine.. I will just look. I go to look at dresses and I take one off the rack to get a better …
Walked into the bridal shop in the North Hills of Pgh. Associate wasay so very helpful. Went in on Monday and needed dress for Sunday. She was so attentive and I found my dream dress (it fit right off the rack) Davids Bridal made me a princess on my special day!
Wonderful customer service, very attentive , orders received in 2 days , dresses and shoes in stock give you a 5-7 business day timeline but always 2-4 days , never a problem returning too I got shoes the description (color).said one thing …
I went to the David’s bridal in walksbarre pa and my time dress shopping was suppose to be a happy and exciting experience but it got ruined. It was not a good experience at all, we drove all the way there and they didn’t have many dresses …
One star cause 0 is not an option! Horrible non-customer focused service at all! It’s a shame that a company only focuses on their own profits and doesn’t think or put themselves in the customer’s shoes at all. Ordered a dress online …
David’s Bridal will not ship their dresses to US military. If you order in store, their archaic computer system cannot associate an address with your order so you have to call them when it comes in and provide an address over the phone for …
Worst experience ever!!!! I had Stephanie as our stylist in the Kennewick location. she was late to the appointment they couldn’t find her in the store they had to use the intercom when she finally showed she seemed irritated and didn’t …
If zero stars was an opinion here I would have chosen that! Along with this site and every other place I can voice my opinion about this company I will! I received a damaged dressed and they refused to pay for the repairs. I had photos …
– I ordered the dress online on May 23rd
– no shipping confirmation received for days
– I emailed customer service 1 week later on May 30th to get shipping …
Ask for Jeff (Jeffrey) Allen!! He is phenomenal! He picked out my dress after 3 tries!! My mom and I made my first bridal dress appointment online, but there was a snafu with the appointment (we never got a confirmation email and the store …
I purchased my dress, veil, and headband at the David’s Bridal, Tri-County location, all in one day, payment upfront. (Cincinnati, Ohio) Danielle, the woman who helped me select everything, was awesome. Super helpful and kind! The woman who …
I had a horrible experience this is supposed to be a wonderful time of my life. I went to the independence Missouri location and I had Mary as my stylist. She was HORRIBLE! I was rushed into choosing my dress, she didn’t listen to me when I …
DO NOT buy anything here !!!!!! Every store is the same rude rude rude !!!!!!! They lied about everything !!!!!!! I have 7 brides maids and 5 of them have problems !!!!!!!! 2 of the dresses the zipper was broken and the store was telling …
We ordered my Maid of Honor’s dress back in the beginning of March and was told it should have arrived mid-June.
By mid-July when it had not yet arrived, we were getting a little concerned, …
My bridesmaid’s and I had an appointment on Saturday and we couldn’t be happier. The main reason this appointment went so well was because of the young lady that was helping us. We were at the brookfield location and the young lady that …
The manager, Bridget, and the sales associate, Sheila, were beyond helpful and accommodating. I am a pregnant bride (surprise) and these two ladies went above and beyond to help me when the original dress I bought no longer fit. I would …
HORRIBLE customer service. I can’t speak for wedding dress orders because I bought my dress somewhere else, but from one bride to another, save yourself some anxiety and DO NOT choose a bridesmaid dress from David’s Bridal! I thought going …
Getting marries in October and have had nothing but problems with the Davids bridal in mayslanding nj. Went there to get my dress, tried on a size 4 a fit like a glove and needed no alterations.. Well because they’re money hungry they …
Had the worst experience last night at the Whitehall location. My daughter, the bride, was ignored the whole time. Started off with them not putting us into a room for over 30 minutes past our appt. time (there were 5 changing rooms open. …
Avoid Davids Bridal online. No customer service after the sale. Nothing. Zero. Nada. They hide behind email and voice mail trees. Will not return calls, emails or reply to their message chat. And if you have a return, time is of the essence. They wait until time has expired.
Was having trouble with an online order and Kristan went above and beyond to help me get the order placed. I am so grateful for her.
I have ordered my dress and my flower girl’s dress online and both times they’ve left the security tags on them. It’s not a big deal but a major inconvenience. My closest David’s is over an hour from me. I’ve already had to make the drive once and now I have to find time to do it again.
This has been one of the worse experiences I have had. The staff was very unprofessional the lady that dealt with us was very inexperienced. All of my ladies that got fitted dresses came back way to big and they were told they needed to pay …
Our experience was positive! Our sales associate Amy, was wonderful and an expert at her job! She found my daughter the perfect wedding dress and in our budget! She was amazing! We went to the Maple Shade, NJ store. Would definitely recommend her to my friends.
Actually it deserves a minus 5 stars! The alterations on my granddaughters dress were so bad that the stitching came so loose her dress (strapless) started falling down at wedding. stitching looked like a very bad quick tack job. my credit …
A horrible experience. It was suppose to be one of the best days of my life but it was a living nightmare… I went 3 separate times and the results were all the same… I ended up ordering my bridesmaids dresses on line that it said 2 …
Now I’ve been in customer service for over 15 years and I know what its like to be on the other end. Because of this I don’t try to make a big deal about things and I try to keep to myself (even when my face gives it away). Today is another …
Bought a dress for my daughter in January at the Albany ny store. Went to pick it up tonight, they had to clean it. I was told to keep the receipt, so we could pick the dress up. Low and behold, THE DRESS IS GONE! So, I said ok then give me …
I have had the worst experience with the cooperate office in Pennsylvania. I went online to shop on their website and found a super cheap nice dress. Once I tried to call in and order Kelley the worker basically told me I was a liar and …
I scheduled my appointment 6 weeks out! For the Wedding Party and Myself. Mind you we have to drive 2 hours 1 way to get to David’s bridal in Fayetteville AR . The day comes we get there on time (actually a little before) and our …
I was married in May, so I started my dress search last October. My initial visit to the David’s Bridal in Oklahoma City was very pleasant, I left feeling good about my purchase. When the dress arrived, I received a telephone call to let …
UPDATE! THE STORE MANAGER CALLED AND WAS VERY NICE, APOLOGIZED AND STATED THAT THE INCIDENT WAS 110% THEIR FAULT AND HAS TAKEN CARE OF THE SITUATION PERSONALLY. …
If I could give a 0 star review I would. Received horrible service and was treated with so much disrespect. I was told I’d be contacted within 48 hours but was avoided for two weeks until I demanded to speak to someone higher up. Then was …
I had a great experience at Davids Bridal. I found my dress on my first visit but decided to wait and check out some high end boutiques and other stores in the NY wedding district. I wasnt happy with anything in the other stores. I went …
My sister-in-law (the bride), my mother-in-law (the MOB), and myself had a disappointing experience at one David’s bridal which left my MOB feeling just awful. I called corporate and was able to discuss what happened and they were very …
NEVER deal with this company unless it is your last option!! I ordered my bridesmaid dress in the store in January. We brought the dress up to the counter with the color that the bride picked out. The first time my dress came in we found …
Terribly disappointed ☹️. I wish I didn’t rely on the name. Completely unprofessional & unskilled seamstress ruined my MOB gown. Waiting for a week for a call back & refund resolution. Spent an additional $600 on a new gown elsewhere. David’s gowns are cheap fabric, poorly made & terrible customer service. Horrible experience
Kristina C. was extremely helpful in helping me order my bridesmaid dress for an upcoming wedding. She was patient, thorough, and kind. I really appreciated the time she took to help me.
I had a great appointment with Kayla. She was very helpful with the sizing.
I have had 6 appointments with David’s Bridal in Charleston SC in the last month or so. I had a dress picked out and they emailed me a week later and said it had come in. When I went in, the dress was the wrong color. I then tried to have …
Kristina was super helpful with my online order. I’m not sure i would have made the purchase without her. Very courteous and guest oriented. I’ll definitely bring my business back in the future.
Charissa was extremely helpful and very upbeat. She offered several options to help me make decisions.
An amazing and easy process! Stylist was helpful and very tentative. I was able to get my correct size and order my bridesmaid dress all through text!
I rarely write reviews, but I just have to!! Terrible management and customer service at the Whitehall PA location. We stopped in to have a look because the website says “Walk-ins Welcome”. We go in and they said no walk-ins because they …
Jennifer Campbell has been amazing to work with. She was very responsive the whole time during a very long and confusing process of ordering a dress (since I didn’t know what size or measurements of the child throughout the process). She …
Melissa has been awesome today! She helped me identify some different dress choices and helped me to eliminate some dresses too. With Melissa’s help I have some exciting dress choices! I highly recommend Melissa and the David’s Virtual Store.
First, I’d like to say I do not write many reviews. I am hardly ever inspired enough by anyone or anything to take the time to do them…..until today. Faith, Anna, and Gwendolyn at David’s Bridal in Johnson City, TN were beyond AMAZING 🤩!!! …
Fantastic service. Was able to get one dress earlier and tried to find options for others. Above and beyond!
Kristina C from David’s Bridal virtual stylist was very patient and helpful. She is very polite and willing to help.
I would never recommend David’s Bridal to anyone . My daughter purchased her wedding dress at the White hall store. The dress was $1800 . She went on a payment plan . She made deposit and then received no follow up reminders. She tried to …
Melissa has been assisting me throughout the process of finding/ordering a wedding dress from David’s Bridal. If I could give her 10 stars, I would! She has been absolutely wonderful to work with and because of her, I will recommend David’s …
I got engaged in 2019 and my wedding was postponed twice. Through it all, David’s Bridal provided exceptional service. Their team of stylists and customer support are so kind and accommodating, and my experience with them is one of the best …
I went to David’s Bridal on Millenia Orlando Florida and my experience was very sad. The employee treated me like I was garbage. She even walk out on me after telling her my budget. I tried an amazing dress and felt in love with it. I …
Terrible. Terrible. 1 start doesn’t even do justice. Sent me a stained dress, back in December, and still are refusing to send me a refund back. It’s been over a month, no supervisor will contact me, and they are the most unhelpful people ever. I would never recommend this company to anyone.
David’s Bridal is the best place to go for your special occasion attire and accessories. The in-store and online associates are always professional and sincere. They go out of their way to make sure you are happy and get everything you need.
Very unprofessional the manager at the Rochester NY store should be let go , fired. She has absolutely no respect for the excited Brides to be what so ever. Twice we went in… both times were disrespected and treated like garbage.
wish i could do 0 stars. my best friend ordered her wedding dress from here and when it arrived (in december) it was stained and they are now refusing to refund her her money and are barely even talking to her about the issue. save yourself some stress and money and find a different bridal shop.
Charissa is AWESOME! She responds to emails and texts in a timely manner! She’s knowledgeable about the products and services offered at David’s! She super friendly! Our “bridal group chat” are messages of how awesome she is!
Charissa was absolutely amazing! Despite going into a local store the manager was rude and not willing to help at all. I started a virtual session with Charissa and she helped me return my previous items and order new ones. She even …
This is not the place to order bridesmaids’ dresses online. If your dress is considered a “special order” there is no way to rush order a replacement dress if there is a size issue or emergency. Customer service is kind but will be unable …
I am totally disappointed in the quality of the dress I received. It is not the same fabric I tried on . It is clear the dress was made overseas at some sweatshop . I was offered to be ordered a new dress . The wedding is in two weeks. …
Purchased my dress. It was delivered 2 months later then it was supposed to be. I had told the staff that I wanted my dress 100% black. They assured me it was so I ordered it since the white version looked nice on me. It came in with the …