If you’re looking for a heating and cooling expert in Kennett Square, we’re here to help. We have the expertise to get your H.V.A.C. systems running smoothly. Call us for more information.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
613 Ways Ln, Kennett Square, PA 19348
Have set up my payments and schedules with Diane for years and she is always very helpful, professional and pleasant to talk to!
Great customer service. Veronica provided all info that I needed. Delivery on time, as promised.
Veronica was able to quickly schedule the annual heater maintenance appointment at a time and day I would be available.
I just renew my service contract with DDM Energy. I was on the phone with Rita and she made everything smooth and easy. Thank you
Great customer service. Everyone treats you as if they personally know you and want to assist in any way they can.
contracts are deceiving oil price per gallon is one thing but contract price rises price per gallon better off looking at other companies
Way over priced oil. Check other companies before you buy from ddm. 50 cents to 1.50 more a gallon than everyone else. At 100 gallon drop that’s 50 to 150 dollars more. Unacceptable! Do your research and don’t just pay the bill
T Debbie answered all my questions and set up a service appointment for me next week. Very pleasant and helpful.
Needed an oil delivery for my daughter on a Friday. They were there in about 2 hours. Great service, nicest people to deal with!!
I have been an oil and service customer of DDM Energy for 7 years and have had nothing but good experiences with them. The service techs and the drivers are always super friendly and the office staff that answer the phones are always helpful.
Every person I’ve had the pleasure of dealing with, has always been very and willing to take care of any situation. Have had the pleasure of doing business with them for over five years.
A great company ! Very professional and detail oriented. They installed a heater, AC, and two hot waters heaters for us. No call backs they do things right! Very well pleased.
Always a pleasure to speak to a representative of this Company. Today I had the pleasure of speaking with Lisa. In a time when good customer service has been forgotten…good to know this Company hasn’t forgotten!
Very pleasant customer service with representative Sandy over the phone. Have been with this company for years and am very pleased with their overall service.
Customer for past 17 years and happy with the ongoing service. Thanks to Sandy for taking time to explain all details truly appreciated.
Very courteous. Customer oriented. They work with you on issues of financial. I would not stop being a customer
Oneil was very helpful with helping me get a good cap price for my annual oil delivery contract.
Yesterday, Bob Kellett and Don Wadsworth installed our new furnace.
It’s not often anymore to see real professionals at work in your home
They did a beautiful job and we are very grateful to them …
I had great customer service today with Rita. I called about boiler service maintenance and she was attentive to my needs and very helpful. Thank you Rita for your assistance!
Spoke to this sweet lady Sandy, she helped me understand the pricing and gave me the best deal possible. I highly recommend DDM Energy
Very pleased with the service I had today on the phone. They’re reliable an they explained everything an answered all questions I asked.
I will be recommending this establishment to everyone
I had a great experience talking Sandy today about my renewal! She was very professional and helpful. Great customer service! Thanks!
Hi, I would highly recommend you to use this company, because I have great experiences and happy with them over 10 years, and also almost my development use this company too. Every time I call they respond promptly and answer my questions respectfully. Easily understand each other. DDMenergy, I thank you for your service.
Monica was excellent. She quickly and efficiently resolved my questions.
Stay away from this company! I signed an automatic delivery contract in 2016 and they delivered oil for me for a year. The last delivery was made in May 2017. I switched to another supplier and called to cancel the automatic delivery and …
It was a pleasure speaking with Brenda from DDM today regarding my pricing agreement for the new year. She was very helpful and informative.
Veronica in customer service is very helpful and pleasant! She took care of my questions and appointment set up quickly.
Beware. Read the review thoroughly. They con you into a “budget” contract for a year and then jack your price up significantly and far beyond market valu . Be careful or you will owe them thousands like we did. They are not honest business people
I’ve been a customer with DDM for a few years now and they’ve always been very helpful and straight-forward with me. I highly recommend them.
Timely deliveries. DDM annually services my house and hot water heaters. Clean and professional. Kudos
I have been a customer for several years and I appreciate the great customer service. I also appreciate DDM Energy having a bilingual representative…Veronica thank you for great customer service!!
I spoke with Lisa yesterday about my Heating Oil Contract for 2020-2021. She was knowlegable, pleasant and able to complete this business transaction to my 100% satisfaction.
Richard Weaver
Veronica was extremely helpful and reduced the cap on my delivery because my father had just passed away and I never received a letter notifying me of the yearly increase.
They are, without a doubt, the absolute WORST company that I have ever had the misfortune of dealing with in my entire life. …
I was delighted again (!) with the customer service that Chris provided. She was kind and professional. She took care of my questions very efficiently. Thanks so much!
Called to get back online to view my billing information. And determine my oil refills. Monica was very helpful
Professional, excellent customer service year after year.
If I could give zero stars I would. This company should be reported to the BBB.
DO NOT GO with this company. It is a bait and switch. Their “retail program” is …
I was very pleased with agent Lauryn Alsante with providing me with
the necessary information in obtaining an order.
She made things clear, concise and understandable. …
Just renewed my contract for another year. Lisa explained everything and made it very easy to understand. Always a good experience with DDM.
I had to close my account. O’NEAL was very helpful. Thank you
We recently needed a new oil furnace and oil tank installed. The sales and service staff were very professional and knowledgeable. We were very happy with how smooth the entire process went.
Great customer support over the Phone by Veronica ! Complex bill but Veronica was able to explain the details and provide a customer friendly contract extension for 12 months. Very satisfied !
Always are prompt. Do good work.
Be careful. Pricing is out of line with local competitors. They will do a Hard Credit Check on you without warning when you call to set up delivery and after a year will make deliveries at new price you did not authorize. In my case $1.60 per gallon more than other suppliers cash price.
Because of a minor billing dispute they cancelled my contract and service and would not allow me to purchase oil when my tank emptied in the middle of winter. They cancelled a paying customer because I wasn’t good enough for their oil or service. Good bye.
I was very pleased with my experience/assistance received from Brenda of Major Oil. She was knowledgeable, polite, and helpful.
I had a question regarding maintenance of our generator. I spoke to Sharon, who promptly consulted DDM’s maintenance people and answered my question. I am entirely satisfied with Sharon’s service on this call.
Kathy was very pleasant & efficient. She answered all my questions, renewed my contract which I received within 10 minutes. Much appreciated.
I want to thank Luna at DDM for her extraordinary help, patience, and service. She is a gem!
An excellent company to work with. They patiently answer questions and make sure that your needs are being met. They are a professional, customer-oriented business that I highly recommend.
We have had the absolute worst experience with this god awful company. DDM Energy allowed my 92 year old grandma to go without heat for over three days in below freezing temperatures. We repeatedly called them, but they said all their …
Always excellent customer service when I call .
The customer service agent Brenda was professional, knowledgeable, pleasant, explained all the procedures in detail and fully answered all of my questions and concerns.
the phone person who helped me was pleasent and very helpful. she did not rush me or hurry our cconversation. she got to the bottom of my issues and sent me away very happy and satisfied. we need more people like her in this position, thank you.
Have always been highly satisfied with fair pricing and courteous and prompt response to my inquiries
I spoke with Lauryn today. She is an excellent customer service rep! She was kind, and very thorough. excellent knowledge of every question I asked and she was so kind. thank you for all that you do, Lauryn!
I called DDM Energy about their promotional pricing for oil and the most friendliest and most helpful person answered the phone. Frances provide me the best option to fit my oil usage and clearly explained DDM’s delivery process. I am happy to be a new customer of DDM. Thank you Frances for answering all my questions.
Barbara in customer service was very thorough, friendly and willing to help. I recommend DDM Energy and related companies. Thank you.
We have been with DDM Energy for over a decade. This weekend we were without heat and hot water. The tech came, said he had just used the last part that we needed on a previous call, and that we would need to wait until Monday. It is 27 …
Rita Cluck was the DDM energy customer service representative. She was very professional and courteous. She made my user experience enjoyable and productive. Thanks. Julio Arevalo. 20Mar20
I could write a book about this company as I have had the pleasure of dealing with them for over 32 years… In those many years we have had wonderful technicians and staff answer our questions, they always so helpful… When we bought our …
Sandy was very helpful today. She answered all of my questions and 2 of my requests. Within and hour of our phone call, my 2 requests were taken care of.
I spoke to a customer representative Cathy. She was very professional and helpful in establishing our Cap Price Program Contract. The process was very efficient.
Spoke with Kathy to get my bill and service delivery back on the right track. She was caring and super friendly. I appreciate the time Kathy took to assist me. She was super!!!
When I had a problem, I called and they were here to fix it fast! Of course, having a service contract ensures hasty service, I’d imagine. The serviceman quickly determined what the problem was, had the necessary part onboard his van, and had me back in action in maybe 15 minutes or less. Very happy!! 😃 …
Have had repeatedly AWFUL experiences with this company. We have been customers for 1.5 years. They increased our oil price without any notification by 3x per gallon. When my husband went in to discuss an adjustment, they were difficult and …
Outstanding customer service. Friendly, informative and efficient!
With much snow on the ground and lawn, the delivery driver did not let deter him. He dragged the feed line up and across the snow to the fill pipe and completed his mission. Many thanks for his dedication and commitment!
Kudos to our driver.
Be careful , worst company ever , had a cap price for the year good till the end of March , so they waited to fill the tank till the first week of April and charged $4.00 a gallon , my lock price last year was $2.359 , called around to 5 …
I just spoke with Rita to renew my contract for this year and she made the process smooth and easy! I highly recommend this service as I have used it for several years with no issues.
If you have any issues come up, call their customer service. They are super willing to help. Things come up and issues happen, but not everyone is willing to go an extra mile to right a wrong. I had the most impressive experience with their …
This review is not about HOP Engergy per se. It is about the customer service and professionalism of one of their employees in West Chester, PA. Her name is Rita. She was kind, listened to my concerns and sought answers in a timely …
We have been using DDM since we bought our home in 2017. They’re always very helpful whenever I call and deliver our oil before it gets below a quarter tank. Would recommend!
I was scheduled for my annual service visit. First of all, I was called to see if my tech could come early! I was thrilled. My tech (who I saw last year for my service) was efficient, explaining what he was doing and answering all of my questions. I’m a satisfied customer!
We all find that when winter sets in our heater is going to balk. Thanks to DDM customer service and maintenance techs., they are always ready willing and able to get it going again!
I have been a customer with DDM Energy for many years. DDM has consistently been a company that cares about its customers. My recent call with Kimberly solved my problem efficiently and pleasantly. Other companies should take a few lessons from DDM customer service.
Came and filled my oil tank before the sun came up and put a bill with oil prices $1.50+ higher then 6 other oil companies in my area and stuck the bill in my mail box. Customer service was absolutely no help, when asking to speak with a manager them claimed someone will get back to me sometime this WEEK!!!!!
Always happy with service provided. FYI – the Kennett Square location does not have propane. I was told none of their locations in PA carry it.
I am sincerely grateful for the compassion, professionalism and kindness extended to me by your representative SANDY. Please again convey my thanks and sincere appreciation to her.
DDM staff us always courteous and helpful. I have been happy with renewing contracts, problems and service maintenance. Great company to deal with.
Delivery didn’t come on time & ran out of oil. Got oil delivery but no ETA on tech to come restart system. Called at 9am, now 4pm. Rude & condescending answering service refused to send another message. Ill look for another company
My family have been with Diamond for many many years. We are very happy with the service we have received. From the people who answer the phone to the service repair people they have always been helpful and friendly. If there is a problem they help resolve it quickly and check back to made sure everything was taking care of .
Paul in the delivery group goes above and beyond the call of duty to assure we have oil. We live in a very inaccessible location and snow/ice makes egress just about impossible..but Paul plans ahead to assure we don’t run out!
Yesterday DDM came to replace my old boiler (30+ years old). Ricardo, Chico and Walt were all about team work and problem solving (on how to get the old one out and the new one in via a tight staircase). After the work was completed, they …
I needed to change credit card information and the help I received was greatly appreciated. She was very patient with me and it’s nice to have that customer service from your boil company!
Spoke to Barbara today at DDM. She was so helpful and pleasant. She answered all my questions and even went over items I did think of! It was a pleasure!
I spoke with customer service representative Diane Bottomley today. She was professional and courteous and patient. Diane resolved my issue and I’m thoroughly pleased with the service she provided.
Veronica did an excellent job with my service request today. Much appreciated being most places are not offering the kind of service I received today.
Kyle McIlvaine was my serviceman today. He was prompt, courteous, and knowledgeable. I had a migraine and he was intentionally soft-spoken when explaining the issue and what was needed to repair. Just a really good worker who deserves to be recognized.
DDM Energy has provided excellent service for my heating oil. I have spoken to Barbara Cooper several times in the last month. She has gone over and beyond the customer service she provided in ALL our conversations. Thanks Barb!!!!
Long time satisfied customer. Deliveries and emergency response are timely. Customer Service representatives are helpful and patient. I spoke with Veronica today and she was great! Reasonable prices and reliable service.
DDM , absolutely terrific company to work with! They are our heating oil/service provider, top notch, timely and Veronica (our service rep.) did an outstanding job with our 2020 service contract. Thank You DDM !
Jessica Sanchez was very friendly, courteous in helping me set-up my new delivery agreement, service contract. I recommend that she receive a good performance evaluation for her customer service to me.
DDM has provided excellent oil delivery service for me. Their CSR, Rita, exhibits the best in courtesy, professionalism and knowledge of their system.
I am extremely happy with the help that I received from Sandy to help me to understand the way that the billing works. She is very friendly, thorough, and efficient. She took the time that I needed to explain my friend’s bill so that we know what it means. Thank you!!
Always great fast and prompt service friendly sales and help representatives
The last thing you want is to wake up on the coldest day of the winter(so far) and find your heater not working. Well that was my situation this morning. Luckily I have the DDM extended warranty option for my heater. My call earlier today …
UNBELIEVABLE BEEN WITH THE COMPANY FOR YEARS .
Called to get pricing for a new contract.
This company is coming in about $.80 higher per company then every company I …
I spoke with Janice who was not only a consummate professional, she was patient and appreciated my situation as if I were family. My family has been with DDM for years and I was thinking about changing this year and shopping around. …
Quick response, professional technician timely assessment of heating problem and fix
Called today to renew our contract for 2021. Talked and worked with the Rep. Rita who was very knowledgeable and personable about renewing our contract to our needs per past history and usage. We locked in on the cap price for the year. …
I phoned today to set up a Pre-Paid fuel oil plan for the 2021-2022 season. It was a pleasure speaking with John, a DDM customer service agent. He thoroughly explained details of the contract and answered my questions in a very knowledgeable manner. Thank you, John, for your help!
Had an extremely dissatisfying experience with this company today (5/23). I have a service contract for my furnace and AC unit which includes annual preventive maintenance. In January I scheduled my service appointment for today between …
Have been a long time customer, and as always the Customer Service department is very professional and courteous. I want to thank Sandy in particular, who was a great help to me today with my questions.
Great customer service. Easy to work with always get deliveries on time.
I have been a DDM Energy customer for many years and have always received great customer service. Today was no exception! Lauryn answered my questions and was professional, knowledgeable and friendly. I am extremely pleased with the service that I received from Lauryn and from DDM Energy!
Rita was a great help in setting up my oil service and payment plans! She was very courteous and professional. Thank you, Rita. …
WARNING: BEWARE THE OIL PRICING SHELL GAME. While the oil delivery service of this company has been very good, their billing and contract services leave a lot to be desired. When I first used DDM Energy—one of many names the company …
I called in regarding a billing issue and was assisted by Rita. She was friendly, professional and extremely customer focused. She patiently walked me through the steps to reset my auto pay, staying with me on the phone until I had …
Spoke to customer service rep. Luna who was very knowledgeable and answered all my questions. Very pleasant and helpful.
Dear DDM,
Customer loyality is granted consideration by DDM & greatly appreciated by this …
Have Used DDM for 10 years. Very pleased with customer service and service technicians. Price of fuel is reasonable.
Had A/C maintenance this year – great job. …
Rita was an awesome customer service agent. Friendly, patient and very knowledgeable. Every encounter I have had with DDM energy workers has been superb.
I was so happy with the Customer Service I received from Brenda! I applaud her, she is a Rockstar. Thank you Brenda, you kept me as a happy customer!
Barbara Cooper was excellent. Her help in all facets of getting all information completely and accurately shared was superb. I hope I will always have the opportunity to speak and work with her during all future phone conversations. She is wonderful. Sincerely, Susan and Fred Coverdale
I needed help setting up a service contract for an investment property and was very treated very well. The customer service representative, Lauryn Alsante. could not have been more patient or helpful. Addressed all my concerns and questions. Excellent experience.
Came when we were out of oil. Great job
This is my second year with them. I had a little hiccup with a contract this year and Gabby helped correct it. I am glad that they listened, then worked on the problem and came up with the solution in a very reasonable time frame. I never worry about running out of oil and freezing.
Brenda, our account manager was very friendly and helpful to get our issue resolved today. Such a pleasure working with someone who is kind and listens! Thank you, Brenda.
Veronica answered every question I had and explained my new service contract so that every thing made sense. Have used DDM for many years now, Always responsive. Great service calls.
I have been a customer with this company since the the 1970’s and have had always been treated very well and experienced no problems. It is a pleasure working with Jill and O’Neil. Both Jill and O’Neil are top notch and astute employees that are a pleasure to work with.
This company is totally amazing. Our AC unit shut down on the hottest and most humid day of the year. DDM Energy was out the next day and installed our new system. The installers were absolutely professional and amazing. I want to thank DDM for their prompt service and their installers, Kevin and DJ.
I had a wonderful woman help me this week. Her name is Veronica. she was so helpful that I nicknamed her my fairy princess!! Veronica helped me with my account and even offered to call me when I am able to set up the annual budget account …
Brenda is a pleasure to work with. She gets down to business without wasting time. I especially like her keen sense of humor. We settled on the terms of an oil contract in a matter of a few minutes. Thanks, Brenda!
I called DDM energy on 12/03/21. I was having trouble logging in to my DDM acct. I Spoke with Sandy. She was very helpful and professional. She was able to get me logged in. It was a real pleasure talking with her. She is a real asset to your organization.
My contract expired. They filled my tank shortly after that. The price per gallon was extremely high. Higher than any other company at that moment. They offered to lower the price if I signed up for another year. I was not pleased but left …
Needed to take care of our renewal contract immediately because of special circumstances and Marie Collins walked me through the online process as well as was able to set me up fora lower contractcost for next year. We have been using this …
I’ve been with HOP for years. I really appreciate their superior customer service. I was with another company for about 6 years. They were taken over and the new owners were the worst. Anyway I moved over to HOP because my parents spoke …
Kathy was very helpful and patient assisting me with the new contract year for my mother and me. She provided me with all the information to make a decision about capped prices, budget, service contracts. i give her a 5 star!
Just a quick note to say that the service I received from DDM (Barbara Cooper) was excellent! She walked me through my options for oil service next year and I also asked for heater and AC maintenance service contract information. She was pleasant and professional and I appreciated the help.
Service came to our rental property in Upper Darby 5 or 6 times over a period of a few weeks in Dec. They sent 4 different repair people and no one could figure out how to fix the problem. Finally, they gave up and asked us to find …
Veronica was a delight to have as my customer rep this afternoon. Why; because she was prompt, warm and very patient as my internet was slow.
Above all she efficiently made adjustments and quickly set up my account
which will continue February 2021. Thanks for your Great Service!
Rita was very helpful, competent, and made continuing service with your company very easy
The staff in the DDM office are always helpful and courteous. And we have come to know the terrific technicians who service our boiler. Keep up the great work.
Always friendly, from the front desk to the service staff. Very helpful with my needs!!!
Recently I had trouble navigating what type of plan to purchase for the new year, and Rita went above and beyond to answer all questions and choose what was right for me. Wonderful service! Everyone who we have worked with over the years has been awesome and as helpful as she was.
I had a fantastic call with Sharon. She was pleasant and professional. She courteous and polite. She posses all of the characteristics I would ask for from my Teammates – with a service first/customer first approach. …
Monica was very helpful. She was very knowledgeable and help me resolve the reason for my call. I always have had a pleasant experience dealing with DDM staff.
Renewal of my yearly oil contract went very smoothly and professionally. My customer representative was knowledgeable and answered all my questions. Pleasure to do business with them.
I had an excellent experience with DDM today. Sandy assisted me with my renewal contract today. She was very helpful, positive and pleasant. I have been with DDM for many years and I am very satisfied with there company and there employees.
I have been a customer for many years. The office has always been very helpful in setting up my contract and managing my account. Office staff is very courteous. Prices have always been reasonable. Service staff that has come out to my home …
The service person was very courteous, informative and efficient.
I just transferred to DDM last year. I love the friendly service. They are a wonderful company. I am so glad I switched!! Thank you for doing a wonderful job. Also want to thank Diane Bottomley for friendly and helpful way she helped me with our contract this year.
The representatives are very pleasant to deal with. Deliveries are efficient.
I talked to Rita today to pay my bill, renew my contract and to schedule a maintenance tune up for my air conditioner. She was very pleasant as well as professional and efficient!!!
Had new Energy Kinetic oil fired boiler installed on June 1 2021.After having Chris come out to give me a estimate & explain what I was getting we agreed on the price we set things in motion. The install was completed on time & they did a …
I have been with DDM for many years and have alays added the service plan as part of my conract . This was my first time speaking with Barb and what a great Lady . We negotiated a fair contrct price with that said I had mentioned I need …
DDM Energy ; Ms. Barbara’ thank you for your very focused attention to the detail concerns in regards to my System issues including your patience helping me understand my equipment needs. Once again DDM Energy continues to provide the very …
Kevin did great work!!!!
Found the issues order all the parts fixed all with no issues.
DDM Energy has a very quick and efficient process of setting up heating oil agreements and service contracts. Staff are friendly and professional. Costs are rising, but this is due to circumstances beyond our control. Grateful to DDM for …
The Service Rep Dominque was very professional, thorough, and explained everything he did today. Amir and DDM Energy has excellent Customer Service.
Brenda was extremely helpful in setting up our contract and service protection plan. Her demeanor was wonderful and she took the time to ensure that we fully understood the plan we were signing up for. She answered all of our questions. 5 Stars.
Yet again I see your company financial exploiting seniors! We have been through this before…yall willfully take advantage of seniors!! I pointed out your discrepancy before and you rectified them on point that I’d take down my review.. I …
I’ve been with DDM for 5 years and they have always taken very good care of me. With changing oil prices and crazy weather over the years, DDM has always worked with me and my budget to ensure my home comfort. Each time I call customer service, there is always a friendly voice on the phone. Would definitely recommend.
Veronica did a wonderful job of setting up my new account . She was very pleasant and professional, a joy to work with. Looking forward to working with her again in the future.
They have wonderful customer service department. Very helpful, answer the phone quickly, and are able to solve the problems!
Monica was able to assist me with my recent bill. She signed me up for the rate lock and it saved me almost $300. She was helpful, efficient and kind. Thank you for your help Monica!
Just got off the phone with your agent Veronica to set up our payment plan for the next year. She was very helpful and pleasant. We got the process done quickly. Thanks!
very easy account set up and terms. not many companies will allow time to pay for oil, most want money upfront. with times being the way they are now financially, this is a major plus which allows you to budget 30 days out vs. freezing …
I’ve been a customer of DDM Energy for over 30 years. Customer service staff are extraordinarily helpful, kind and understanding. Service staff are generally the same. Even the sales staff are deeply caring and ethical. As one would expect …
It is time for my yearly oil pricing review. Rita’s explanation of Variable versus Cap pricing was thorough. Her professionalism and customer service was stellar. Loved the offer of sending the contract through email. Easy to review and easy to sign. DDM is fortunate to have an employee like Rita. She represents the company well.
This will be my third heating oil season with DDM. Whenever I have interacted with the staff, my experience has been positive. In particular, I’d like to mention Diane, Sandy and Lauren. From my initial sign-up to annual contract …
Carole from DDM is one of the most outstanding Customer Service Representatives I have ever had the pleasure of speaking with. She has been extremely courteous, professional, patient and most of all very helpful with our conversion from …
Great Company to work with. If you ever have a problem they are great to work with, whether its on oil prices, service or tune up they have been very responsive and pleasurable. Highly recommend. At times there prices on oil can be a …
I spoke with Monica on 1/25/2021. She made sure she answered all of my questions and gave me more information than I needed, which was extremely helpful because most of the information she provided I was unaware of. She even listened to me …
The care team at ddm was great I called to schedule service because my heater didn’t work
They installed it in 2019, they told me to turn the temperature 10 degrees …
Great Customer service!!
Monica helped me this time.
Very professional, helpful and she even called me back after I lost her while …
I received outstanding customer service. The young lady I spoke with today took the time necessary to answered all of my payment questions. She was patient and respectful.
I have had a great relationship with DDM for close to 20 years. Oil heater preventive service and repairs are always done well and techs are great. I had a leak in the oil tank and it was quickly responded to. Wonderful staff also when calling them on the phone.
DDM did an excellent job servicing our home. The heater/AC fan had broken over the weekend and we called at 8:30 am today. They advised someone would be out today, but it could be up to 10 hours but they would be here today. Well, 5 …
Have been a customer with Major Oil for 30 plus years. I have had to use their emergency service and they always responded quickly , which in the middle of the winter i need my heat. Barbra C at their office always helps me with renewing my contract and always finds me the best deals.
One of the worst companies I’ve ever worked with. I’ve been patient with them and given them several chances. They’ll make appointments just to cancel them; they’re customer service is horrible; they’ll say they will call you back, but …
Set up my contract/budget renewal today. Service was clear and quick. documents were emailed directly during the call and able to sign and complete on the spot. Rita was super helpful through the process and even helped reset my payment schedule for the new budget.
Signed up in Feb for the lock-in rate program and appreciating the reliability of DDM’s program. Also their customer service is a great asset. Whenever I call, somebody answers the phone and answers my questions with good information. …
The team at DDM Energy has been wonderful to work with over the last 6 years or so. I spoke w/ Barbara C today who was so helpful & knowledgeable w/ describing options to finalize appropriate budget payment arrangement for the next year. …
Kathy worked with me today to make arrangements for my annual furnace service appointment. She was friendly, professional, and helpful. Her assistance was much appreciated. We have been customers of the DDM organization for decades.
We have been dealing with DDM for our heating needs for years. We have the pleasure of dealing with Carol Shanely every year to set up our heating contract. Carol is always so friendly, helpful, thoughtful, and courteous. She continually gives us excellent advice and service.
Great Company!!! They installed our new boiler and their service was outstanding. The boiler was installed in a clean and professional manner. There were some issues with the boiler after install but each time they responded with SAME …
We recently had an issue with our furnace and we saw the contact number attached to the side of our unit for this company and we decided to reach out to them to get help. The technician that was sent by the office was a very polite …
Kim was fantastic! She answered all my questions, explained things I didn’t understand, and helped me pick the type of contract that was right for me. I’ve found that the “complaints” about DDM are mainly from people who didn’t read or understand their contracts. I’m happy with the pricing plan I have in this volatile environment.
The last customer service representative we spoke with, O’Neil Dixon, was very helpful and professional.
I thank you for having such a knowledgeable technician come out to my home he was very courteous and kind he also wore his booties when he came in to my home thank you DDM Energy.
Every time I call the staff is always very friendly. Very quick to take care of any issues. I would recommend this company. By the way my family has used this company since 1954.
Very happy with DDM service. The customer service provider was friendly, helpful and knowledgeable.
Barbara was fabulous! There were hard things to talk about with the price of oil and contract prices but she was patient, kind and compassionate. I would like to say she would get a 12 out of 10!! Thank you so much.
Monica was very helpful in setting up a price cap plan for the upcoming heating season. She called me back as promised and the transaction went flawlessly.
My heater was not working on Sunday of Thanksgiving weekend – I called DDM and Joni Santos came out in four hours and got me up and running. He was really efficient and also fixed a condensation tank that he noticed had gone bad – A real …
Luna was quick to address my immediate concern. In addition, Luna was very helpful with providing service plan options and offered suggestions that fit our heating system and oil delivery needs. It was very much appreciated.
The technician, Bobby I think, was polite , knowledgeable and fixed my problem professionally and swiftly. The cost was very reasonable also.
I called DDM Energy this afternoon in order to renew my oil contract. The Representative I spoke to, Rita was pleasant and knowledgeable about the services DDM provides. …
We purchased a one year contract oil delivery service. They came out and serviced our heater. Charged us a ridiculously high amount and stated they would not fill it if we didn’t have the work done. So we did. Then I discovered that they …
I have nothing but good experiences with this company. The customer service over the phone is ALWAYS Friendly and Helpful.
I’ve recently had an experience with a representative by the name of Barbara. …
I had the pleasure to speak with DDM representative, Barbara. She was knowledgeable, pleasant and answered all my questions. Your company should recognize that Barbara is an outstanding employee and should acknowledge her excellent work! I am 75 years old and it difficult to find customer service like Barbara gave me.
We’ve been having our home heating needs met through DDM Energy for a few years now. They’ve always been professional, courteous, and pleasant to talk with when setting up our annual oil contract. Speaking with Veronica today only …
I had 2 very good experiences with DOM this year. We are a long time customer and the delivery person Maurice was very helpful and answered my questions. I called about my bill and Sandy also was very helpful and explained everything! Both …
I totally love DDM energy. I am a brand new contract customer for Hop energy I am a brand new contract customer for Hop energy through DDM our local provider.. Everyone is so professional and customer service friendly. I’ve never had a …
Very friendly customer service. Prices are very cheap and competitive. They work with you and find out how much oil you need for the year and cover that in the contract. I can’t say much for delivery schedule since I only had 1 fill so far, …
Brenda in the accounts/retention department is simply wonderful. She could not have been more knowledgeable and helpful. It was a pleasure speaking with her and best understanding what my needs were. Excellent service, she was very impressive.
Account Specialist Gabby was so helpful on the phone. She had access to our past records and took the time to find the contract that best suited our needs. Monica was also very helpful in setting up our contract renewal. This is why we have been with them for about 15 years.
I called with a service concern for my elderly father and was carefully listened to by the first person Kim who transferred me to Brenda in Accounts who skillfully guided me through the necessary steps to ensure my father will not have an …
My work was done swiftly and professionally. The boiler man was very nice
Well done, polite tech listened to my account of the problem, did thorough check of the generator and found a detached widget which he showed to me and explained why said widget messed up the unit. Then he fixed unit and ran its self tests.
This company’s customer service is far above the average for the industry. You get a live person at once when you phone, not a recording and annoying menu of options, and that voice is friendly and helpful.
Rita was very patient we me. I am usually lost on computer but Rita hepled me right through. thank you for the great service.
ps Dont know why my fiancee name is at top.
Always excellent customer service. Debbie, the customer service representative was the absolute best. I am presently in stroke recovery and she was very patient and helpful with me. Much appreciated!!! 👍🏾👍🏾👍🏾👍🏾 …
Just got off the phone with one of the representatives I believe her name was Chris very pleasant and very helpful
Upon joining your company on a Tuesday I went into my basement and discovered an oil leak called your company and you were out here right away and after a few days things were replaced and I was back in business. Your prompt attention to this potential environmental disaster was comforting and appreciated. Thank you
DDM Energy has always been fair with pricing and service plans. I would recommend others to contact DDM for their energy needs.
Kevin was the best Teck to have ever worked on my heater in 38 years with Hop Energy. Hope he sticks around a while; he did a great job. Keep up the good work.
H Russell
Our oil company recently merged with DDM Energy. The transition looked to be daunting for us. Thankfully when we called for help with the transition of setting up our account, locking in oil price, setting up maintenance program, paying …
Earlier this week I wrote a message commending Domenick for the outstanding service he provided when our AC stopped working and Hop/DDM Energy sent him to fix it. In addition to commending Dom, I also want to mention Rita, who works in …
I spoke with Monica, who arranged for a date and time for my furnace cleaning and then explained what a contract would mean for me. She explained it clearly and she answered all of my questions. She worked out the monthly cost for me and …
I had the pleasure of working with Rita from DDM energy this morning. She has excellent customer service skills as well as knowledge of DDM pricing. She helped guide me to make best financial decision for next year. Thank you Rita!
We had our air conditioning unit installed the beginning of May. Our experience starting with the sales representative Caleb W. to the installation by Ricardo was excellent. They were all professional and courteous and helpful with any questions we had along the way. I would highly recommend them!
DDM Energy has been great, everyone I talk to is friendly, helpful and knowledgeable. I spoke to Rita today and she handled my request with professionalism and expertise, while still being friendly. I haven’t had a bad experience since doing business with them. I highly recommend.
I called this morning to schedule a routine furnace maintenance and Johnathan was pleasant and professional. My request was handled promptly
We have used this oil company for almost 1 year and we have had good business with them I recently ordered more oil and the technician was efficient, professional and nice.
My experience today with Barbara C was awesome. She was professional and patient. She took the time to read my previous contacts with DDM and in assisted in figuring out what the best payment option was for me. She was forthright with her …
Dominic O. was fantastic as usual. Very knowledgeable and throughly explained everything that was going on with heating system, and how it was going to be fixed. Great guy and an asset to HOP Energy.
Ran out of oil today. Contacted DDM and a delivery truck arrived for a fill up. A repair man followed to get us up and running. Thank you all for your excellent service.
DDM has always been prompt with our oil delivery, quick to respond if there is a problem, and helpful in keeping costs down by offering a selection of budget plans. And their customer service reps are knowledgeable and helpful — especially Monica!
Monica, Customer Service rep provided clear and concise guidance for setting up my on-line account in a timely manner. Pleasure to talk to and showed amazing patience in handling my inquiry…..Good Job Monica!
I can’t say how happy we have been with the company this season. We had an issue right before leaving for vacation and they worked with us to resolve the problem. In addition to fixing our ptoblem, they also performed the tune up / cleaning that I haven’t had done yet. Very happy with the service.
Your service person Kyle was at our home Wednesday, 10/19 to he service our oil burner. He did a terrific job, very neat, knew exactly what he was doing. An exceptional person.
Monica Foster helped me with my decision on Fuel Oil Options and set me up with Prepaid Account with Fixed $4.75 per Gallon for 2022 Season based upon 1500 Gallon usage. …
We have been customers of DDM for years!
The services have always been stellar!
We recommend them to our family and friends and have for years! …
This review relates only to the service person I dealt with.
Rita was a pleasure to speak with. She is knowledgable, speaks well and clearly, polite and friendly. Most helpful.
Fantastic customer service! My Loyalty specialists/representative was personable and worked with me on our budget and what would work best for our family. Thank you DDM.
We smelled oil late last night and decided to turn off our heat and call DDM in the morning. The gentleman came within an hour or so of me calling and worked on the furnace. The part had to be ordered. DDM found the part and the gentleman was back this afternoon and we have heat! I would recommend DDM energy 100%
We had an emergency need (due to a health condition) to have our AC serviced. The service team reacted quickly and within an hour and half they were here to address and correct the issue. Thanks you so much for this excellent service.
Got a heating oil delivery yesterday and the delivery driver wrote on receipt that he could not fill tank due to “back pressure” today called DDM and spoke with Rita, and she got me an appointment for Friday and answered all my questions about obtaining a maintenance contract. Excellent customer service assistance!!!
I have been a customer for 3 years now with DDM Energy. Love their new online renewal contract process, very easy to use. Every time I have contacted their office, I was greeted by an outstanding and knowledgeable office associate.
Monica not only responded to my call requesting service on a boiler circulator, but she reviewed our account and found a means of reducing our monthly cost by about 20%. That’s what I call great customer service! I am so happy I switched to DDM Energy (formerly Galbraith) a few years ago.
I was a customer of Diamond Delchester for 30 plus years. I stayed with DDM, but I have had several problems since they became HOP Energy. The customer service staff are great, but their internal systems leave a lot to be desired. Last …
I have been with DDM Energy for the past 5 years and have always received the best service from Kyle and have been able to negotiate the best renewals with my favorite Sales Representative Oneil Dixon. These two gentlemen have been an …
Talked to Monica at DDM Energy about installations done in our home a few years ago. She took the time to dig through old records and found what we were looking for. She was pleasant, friendly and a people’s person. The best customer service experience we’ve had in a long time.
Mike, who delivered the oil this morning was so helpful. I mentioned how I just had a small amount of oil left. After completing the delivery he talked to me about what he saw as a potential problem with the tanks. Based on the amount he …
I recently had a new hot water heater installed. The initial service call was efficient and professional and the installation was as well. The technicians couldn’t have been better – another positive experience for our family with DDM since 1968!!!
Very helpful phone reps when I signed on initially a year ago (Francis) and this year when I re-upped for heating oil deliveries (Rita). Things were explained clearly and respectfully in plain language. Additionally, yearly maintenance …
Excellent customer service! Technician just left after replacing thermostat. He was prompt, friendly, and knowledgeable. Walked us through the use of the new thermostat. I have used DDM for over 25 years without one complaint. Thank you, DDM!
Cornell, our technician today was the best experience we have had with DDM and we have been customers for 35 years.
Very thorough, took time to explain and show us the situation at every step …
I have had multiple conversations with staff at HOP Energy. In February, I spoke with Frances and she was very helpful. In May I reached out to her again and she kindly referred me to Monica who arranged for an oil delivery and explained …
Grateful to be a customer of this business. Their employees are top notch.
They respond very quickly when I need help and always do great work.
Amir came to our aid today and he’s a very good person. …
I want to recognize the value that DDM provides its customers through their customer service representative, Joanne, who was extremely knowledgeable, helpful, resourceful and cheerful when I called today to ask about ALL the possible plans …
The customer service on the phone never fails to impress . Just had another wonderful experience on the phone with Rita , setting up my account for next year. They need to train other companies in this! I haven’t experienced this level of competency anywhere else. Keep it up DDM/HOP! And thank you.
I was very pleased with the service I received this morning when I called due to my heater not working. My call was answered very promptly by the off-hours answering service. They took my information and assured me that someone would …
What great service over the phone! Had to deal long distance from California to take care of a bad water heater. Monica, was great in setting me up with a technician so I can handle getting the replacement water heater when I am in town. …
Rita was extremely helpful. She took the time to explain everything that DDM offers in full detail. She was friendly and beyond helpful with all of my questions. In the end I ended up with the best price and plan for my home and family!! Thank you so much Rita!! You made today a good day😊 …
We had to call for service tonight as we had no heat. The customer service was excellent. The technician was at our home within the hour, very personable and helpful. The issue was our oil tank was empty. We are on automatic delivery so I …