F***king incompetent! They canceled by mother’s insurance 2 days after my dad died without notifying her. First they tell us she’d dead – which she isn’t. Then they say canceling a widow’s insurance with no notice is standard practice. …
I changed from Anthem BCBS after 4 years to Prevea360, Dean Health late 2022. January 1st, I sign on to Prevea360 Members Portal, created my account and nothing worked. Contacted Customer Support in their Advantage card 3 times. !st …
Limited area of coverage. Very limited selection of in network providers. And an incredibly frustrating website. Look elsewhere if you have any options.
Very difficult if not impossible to reach the billing department to resolve dispute on payments. Wait on hold forever, and no call backs. System needs major improvements.
We sign up for insurance through the marketplace in November. When we did it we made sure they covered our Dr’s and hospital before we did it. Now in mid April, all of a sudden, we are told that they are not going to cover our Dr’s …
Still fighting January 2019 bill for physicians’ visits at St. Mary’s Hospital. Billing errors continuing to compound themselves. It may take another year before billing problems are resolved. Does anyone care?
Quite literally the most useless insurance company I have ever dealt with. They will not help you or work with you at all. Trying to see a specialist out of network is impossible. Oh and it also takes 2 months just for them to decline you.
always helpful on the phone and have had major medical issues all year (cancer, surgery, hospital, tests, chemo, radiation, etc etc.) and no problems whatsoever in dealing with Deancare and the coverage we’ve gotten.
Would be 5 Stars for the outstanding service I always recieve when I call Dean people, but the idiotically complex system of copays, deductibles, etc is beyond stupid. We have to change the awful system.
PROVIDER DIRECTORY leaves a lot to be desired. I had to call in for a dentist that was
Covered by policy in my area. Now the same thing for a chiropractor. NONE …
This has to be the biggest scam of a Healthcare plan I’ve ever seen? Charged 6 pharmacy fees after I had paid all out of pocket. You will pay copays for office visits out pocket and also again during billing?
Long Time Dean Member, great MD’s. SSM has taken over and the services, staff, facilites, and billing have been horrible. The staff don’t focus on their jobs but take time to openly complain in public areas about patients and their …
I have to stay with DHP because of my employers choice in insurance. Otherwise, I would have left DHP years ago. They have made going out of network for a service that SSM Dean Medical Group does not provide over a year long fight. If they can’t provide the service, it shouldn’t be a fight to let me to out of network!
The billing department here has absolutely ZERO customer service. You can try calling all hear “Our staff is assisting other callers” for hours on end (literally, I did this). They NEVER pick up their phone. I wonder if they actually …
I had a very bad experience trying to resolve a COBRA dispute. Dean’s HR and billing departments were pretty useless. I only got action after I filed a grievance. My advice: skip customer service and file a grievance immediately.
It took 6 weeks to get my preventative procedure reviewed by an RN and was finally scheduled 4 months after the order was placed by my Dean md. at a Dean facility and this is in Madison! I called, I wrote the VP, nothing.
Doctors are leaving the health plan in droves.
We have been with Dean Healthcare for approximately 15 years and have always had excellent care. We’ve always gotten reminder calls the day before to verify appointment times and have been seen promptly the vast majority of the time.
I wanted to take a moment and share my experience I had with Sarah Hermsdorf. I have been going through some back issues as well as dealing with cancer, during this process Sarah was very sincere as well as very professional. She was very …
I want to give a shout out to Dean Health Plan I chose them for my small business group health insurance and they have been nothing but helpful and responsive. Whether it is a phone call or something in writing they respond and I have …
I had an procedure which UW confirmed was unnecessary. And they found nothing and I have received 7 bills from July to currently today mid January for the damn same day procedure that wasn’t necessary. Deans milking patients for money. I’m going to quit my job to get any insurance that’s not Dean*
If I could give this 0 stars, I would. This past weekend I had to watch my mother die because they refused to cover the test she needed. She was in her early 60’s. We fought to get her the care she needed for months and they would do …
I just got denied surgery for a brain tumor. It’s not cancerous, but it is causing so many issues. I have constant head pain and pressure. Multiple days a week it is so bad that I am bawling in bed begging my husband to make it stop. I have …
Stay away from Dean health plan. Worst customer service ever. Doctor ordered a completely unnecessary test during my annual exam check-up, the test was classified as diagnostics test by dean health plan, although i did not have ANY …
Embodies everything that is wrong with our HC system. Expensive premiums, huge deductible Etc. I was diagnosed with ‘Late onset Malaria’ coming in with flu symptoms, I hadn’t been to the tropics in 1.5 years. x-rays ordered even though I …
February 6, 2020
I can’t believe the low ratings I’m seeing for the wonderful insurance I’ve been with for 40 years. That’s 30 with Dean while working and 10 years with Dean …
The Deancare website is terrible and confusing with unclear pieces of information spread out all over the place. The plan I had didn’t cover anything like it was supposed to. Deceptive practices like this have lead me to have multiple …
I pay for an Individual “Gold” plan that sure costs enough but provides absolutely nothing other than seeing your primary care physician.
A routine lab test somehow costs $700 which is completely absurd. …
Dean cant tell me if they can cover a procedure without a billing code and wants me to contact the hospital for that information. Contacted the hospital and they cant tell me what the code is until the procedure happens. Called the …
I got a surprise medical bill! I went in to get my PCP to look at a suspicious lesion on my cheek, which she ended up confirming my suspicions as precancerous. I was expecting a referral to a specialist, not to have a procedure that …
There are some great doctors, but also some terrible ones. When filing a compliant, “investigations” are done by internal doctors so you basically have a colleague investigating another colleague so good luck with that. …
treated me well up until now-my employer did not renew a contract with them. I signed up for the healthy living reward program and didn’t click on a link to get my $50 gift certificate issued before the end of the year. when i clicked on …
I hate this insurance company…. you call the customer care line to make sure the doctor you have an appointment with is in the “network” the person you talking to on the phone says yes but when you get the bill and find out in fact he’s …
Now that we have tried Dean Health Plan and learned about their coverages, I can honestly say that it is extremely unlikely that we would ever choose Dean Health Plan again, even if the monthly premium is $0.00-which it is not. ZERO STARS!!!!!
In July, Navitus decided to change their entire formulary dropping hundreds of medications from approved list. Was forced to take medication that were under new formulary. In my case the alternatives had adverse effects, but the health plan …
I started trying to see my doctor in December of 2021.My appointment to see a primary care doctor has been canceled twice. I now have to wait until March to see a physician. I will be leaving Dean! This is ridiculous.
I am a new member of DeanHealth Plan in Wisconsin and I used SSM Health as my clinic. Due to my first visit and interaction with DeanHealth I’ll surely be choosing another provider when my open enrollment starts. My clinic billed DeanHealth …
After a longfight with the software, I finally got valid entries and an account, at least that iswhat the web site said. It took meback to signin. I tried to sign in (many times). Always got the red report that something didn’t match …
Incompetent, inept, and inefficient are the most polite words I can muster when describing this company. As a PPO member, Dean in their infinite wisdom decided with no advance notice to switch healthcare networks from EOS Multi-Plan to …
I had Dean health care for years, and have also had the misfortune of having other health plans. I never saw a bill, never had to worry about coverage. Other health plans I have to call just about every time or I receive a big bill. …
If I could give less stars I would. Dean has gone completely downhill since being bought by SSM health. I enjoyed Dean as our family provider from birth until I was 27. Benefits were understandable, a good value, and then providers had time …
First time with Dean insurance. Called today about a bill I received. It showed I was being billed for blood work my doctor set up for me. Turns out Some of the blood work was covered and some was only partially covered. I’ve never been …
Just don’t! Now I ve got to wait two weeks agonizing over a barbaric needle all the way down the breast procedure thst they are insisting I stay awake for! Dean never fails to disappoint
I’ve had the worst experience with Dean as a health insurance provider. They really do not care about there patients. Even just on a basic preventative exam (which would typically be covered at 100%) – they covered only a small portion of …
I’ve had Dean Health insurance through the health insurance marketplace. for the past several years and always paid my premiums on time. I turned 65 in April and was advised to call the marketplace prior to April 1 to let them know I would …
It’s hard to get through on the phone, so I went to the website which is confusing and hard to navigate. It won’t even let me sign in without asking for additional verification EVERY time I have to sign in. I was looking for a doctor and …
I have been calling for weeks for Dean to pull my premium from my account with nexben, I have received many notifications saying that my insurance will be canceled despite Dean not processing payments in a timely manner. I have been calling …
THIS IS MY 5TH REQUEST WITH NO RESPONSE FROM CUSTOMER SERVICE!!!! WHO DO I NEED TO SPEAK TO SO THIS CAN BE RESOLVED??? My name is Theresa Richmond and I completed my first LIVING HEALTHY REWARD AND HAVE RECEIVED NOTHING. ACCORDING TO YOUR …
We all know that urgent care is a long wait, but is there a reason why children with special needs aren’t considered as a priority when waiting to see a provider. Now their policy states that they don’t serve you on the basis of first come …
I have had good experience with providers. But the ability to contact a real person and to find a provider is nearly impossible! That is why they get 2 stars. I could not even find the general phone number to call on the website or …
Although I have had very good experiences, I recently moved into Medicare Advantage Balance and spouse into Assurance, and our drug costs per month have exploaded to well over $1250.00. The issue is the donut hole, and we were not …
25 year old daughter suffering months with symptoms of Neuropathy, has a long awaited MRI scheduled for tomorrow and today Dean Health Plan informs us it has been denied. Her medical record clearly has everything needed to prove this …
Please note, this review is for care that Dean contracts through First Health for students that are out of state. I would give it 0 stars if possible; truly cannot believe how low their standard of care is. Basically don’t trust ANYTHING …
I joined Dean on 1/1/2023. I signed up in the Fall of 2022 and used information sent to me by Dean showing which doctors were accepting new patients. I picked a doctor and received my member card with her name on it. When I called to make …
Our son lives in Sun Prairie and has Dean Health through his employer. He lives in a second floor, loft apartment with the bathroom upstairs. His unit also only has a tub/shower combo. He works remotely for a company based in Chicago. When …
F***king incompetent! They canceled by mother’s insurance 2 days after my dad died without notifying her. First they tell us she’d dead – which she isn’t. Then they say canceling a widow’s insurance with no notice is standard practice. …
I changed from Anthem BCBS after 4 years to Prevea360, Dean Health late 2022. January 1st, I sign on to Prevea360 Members Portal, created my account and nothing worked. Contacted Customer Support in their Advantage card 3 times. !st …
Joke of a company
couldn’t be worse.
Rude and unprofessional. So much for the presence of anything.
A 40$ co-pay for PT??? Are you serious. That’s highway robbery. Shame on you SSM.
Great customer service, excellent actuarial department.
Very good coverage, but maybe I have been lucky with my needs.
The web site in as about as unfriendly as possible. Waste of time
I am delighted with the fast, courteous, accurate customer service. Much easier than I anticipated. This company is fine.
Just trying to log in for the first time. Forgot password and am told that I cannot reset password. ?????? Not the best of service
Great experience with Dean! No issues, happy with our care as well as the insurance coverage.
Limited area of coverage. Very limited selection of in network providers. And an incredibly frustrating website. Look elsewhere if you have any options.
Nothing but problems since we switched. The customer service has been terrible and the coverage is also.
The worst health insurance. Can never pay bill. Never able to login to account. Worst customer care I have ever dealt with.
Very difficult if not impossible to reach the billing department to resolve dispute on payments. Wait on hold forever, and no call backs. System needs major improvements.
Currently have quartz insurance and I realize how much I miss dean. If I could go back I would
Just another run of the mill insurance company that does not care about their members. Very poor customer service as well.
We sign up for insurance through the marketplace in November. When we did it we made sure they covered our Dr’s and hospital before we did it. Now in mid April, all of a sudden, we are told that they are not going to cover our Dr’s …
Still fighting January 2019 bill for physicians’ visits at St. Mary’s Hospital. Billing errors continuing to compound themselves. It may take another year before billing problems are resolved. Does anyone care?
Quite literally the most useless insurance company I have ever dealt with. They will not help you or work with you at all. Trying to see a specialist out of network is impossible. Oh and it also takes 2 months just for them to decline you.
always helpful on the phone and have had major medical issues all year (cancer, surgery, hospital, tests, chemo, radiation, etc etc.) and no problems whatsoever in dealing with Deancare and the coverage we’ve gotten.
Would be 5 Stars for the outstanding service I always recieve when I call Dean people, but the idiotically complex system of copays, deductibles, etc is beyond stupid. We have to change the awful system.
After my experience i’m surprised they get a 2.1
PROVIDER DIRECTORY leaves a lot to be desired. I had to call in for a dentist that was
Covered by policy in my area. Now the same thing for a chiropractor. NONE …
This has to be the biggest scam of a Healthcare plan I’ve ever seen? Charged 6 pharmacy fees after I had paid all out of pocket. You will pay copays for office visits out pocket and also again during billing?
Long Time Dean Member, great MD’s. SSM has taken over and the services, staff, facilites, and billing have been horrible. The staff don’t focus on their jobs but take time to openly complain in public areas about patients and their …
I have to stay with DHP because of my employers choice in insurance. Otherwise, I would have left DHP years ago. They have made going out of network for a service that SSM Dean Medical Group does not provide over a year long fight. If they can’t provide the service, it shouldn’t be a fight to let me to out of network!
The billing department here has absolutely ZERO customer service. You can try calling all hear “Our staff is assisting other callers” for hours on end (literally, I did this). They NEVER pick up their phone. I wonder if they actually …
I had a very bad experience trying to resolve a COBRA dispute. Dean’s HR and billing departments were pretty useless. I only got action after I filed a grievance. My advice: skip customer service and file a grievance immediately.
It took 6 weeks to get my preventative procedure reviewed by an RN and was finally scheduled 4 months after the order was placed by my Dean md. at a Dean facility and this is in Madison! I called, I wrote the VP, nothing.
Doctors are leaving the health plan in droves.
We have been with Dean Healthcare for approximately 15 years and have always had excellent care. We’ve always gotten reminder calls the day before to verify appointment times and have been seen promptly the vast majority of the time.
I wanted to take a moment and share my experience I had with Sarah Hermsdorf. I have been going through some back issues as well as dealing with cancer, during this process Sarah was very sincere as well as very professional. She was very …
I want to give a shout out to Dean Health Plan I chose them for my small business group health insurance and they have been nothing but helpful and responsive. Whether it is a phone call or something in writing they respond and I have …
I had an procedure which UW confirmed was unnecessary. And they found nothing and I have received 7 bills from July to currently today mid January for the damn same day procedure that wasn’t necessary. Deans milking patients for money. I’m going to quit my job to get any insurance that’s not Dean*
If I could give this 0 stars, I would. This past weekend I had to watch my mother die because they refused to cover the test she needed. She was in her early 60’s. We fought to get her the care she needed for months and they would do …
I just got denied surgery for a brain tumor. It’s not cancerous, but it is causing so many issues. I have constant head pain and pressure. Multiple days a week it is so bad that I am bawling in bed begging my husband to make it stop. I have …
Stay away from Dean health plan. Worst customer service ever. Doctor ordered a completely unnecessary test during my annual exam check-up, the test was classified as diagnostics test by dean health plan, although i did not have ANY …
Embodies everything that is wrong with our HC system. Expensive premiums, huge deductible Etc. I was diagnosed with ‘Late onset Malaria’ coming in with flu symptoms, I hadn’t been to the tropics in 1.5 years. x-rays ordered even though I …
February 6, 2020
I can’t believe the low ratings I’m seeing for the wonderful insurance I’ve been with for 40 years. That’s 30 with Dean while working and 10 years with Dean …
The Deancare website is terrible and confusing with unclear pieces of information spread out all over the place. The plan I had didn’t cover anything like it was supposed to. Deceptive practices like this have lead me to have multiple …
I pay for an Individual “Gold” plan that sure costs enough but provides absolutely nothing other than seeing your primary care physician.
A routine lab test somehow costs $700 which is completely absurd. …
Dean cant tell me if they can cover a procedure without a billing code and wants me to contact the hospital for that information. Contacted the hospital and they cant tell me what the code is until the procedure happens. Called the …
I got a surprise medical bill! I went in to get my PCP to look at a suspicious lesion on my cheek, which she ended up confirming my suspicions as precancerous. I was expecting a referral to a specialist, not to have a procedure that …
There are some great doctors, but also some terrible ones. When filing a compliant, “investigations” are done by internal doctors so you basically have a colleague investigating another colleague so good luck with that. …
treated me well up until now-my employer did not renew a contract with them. I signed up for the healthy living reward program and didn’t click on a link to get my $50 gift certificate issued before the end of the year. when i clicked on …
I hate this insurance company…. you call the customer care line to make sure the doctor you have an appointment with is in the “network” the person you talking to on the phone says yes but when you get the bill and find out in fact he’s …
Now that we have tried Dean Health Plan and learned about their coverages, I can honestly say that it is extremely unlikely that we would ever choose Dean Health Plan again, even if the monthly premium is $0.00-which it is not. ZERO STARS!!!!!
In July, Navitus decided to change their entire formulary dropping hundreds of medications from approved list. Was forced to take medication that were under new formulary. In my case the alternatives had adverse effects, but the health plan …
I started trying to see my doctor in December of 2021.My appointment to see a primary care doctor has been canceled twice. I now have to wait until March to see a physician. I will be leaving Dean! This is ridiculous.
I am a new member of DeanHealth Plan in Wisconsin and I used SSM Health as my clinic. Due to my first visit and interaction with DeanHealth I’ll surely be choosing another provider when my open enrollment starts. My clinic billed DeanHealth …
After a longfight with the software, I finally got valid entries and an account, at least that iswhat the web site said. It took meback to signin. I tried to sign in (many times). Always got the red report that something didn’t match …
Incompetent, inept, and inefficient are the most polite words I can muster when describing this company. As a PPO member, Dean in their infinite wisdom decided with no advance notice to switch healthcare networks from EOS Multi-Plan to …
I had Dean health care for years, and have also had the misfortune of having other health plans. I never saw a bill, never had to worry about coverage. Other health plans I have to call just about every time or I receive a big bill. …
If I could give less stars I would. Dean has gone completely downhill since being bought by SSM health. I enjoyed Dean as our family provider from birth until I was 27. Benefits were understandable, a good value, and then providers had time …
First time with Dean insurance. Called today about a bill I received. It showed I was being billed for blood work my doctor set up for me. Turns out Some of the blood work was covered and some was only partially covered. I’ve never been …
Just don’t! Now I ve got to wait two weeks agonizing over a barbaric needle all the way down the breast procedure thst they are insisting I stay awake for! Dean never fails to disappoint
I’ve had the worst experience with Dean as a health insurance provider. They really do not care about there patients. Even just on a basic preventative exam (which would typically be covered at 100%) – they covered only a small portion of …
I’ve had Dean Health insurance through the health insurance marketplace. for the past several years and always paid my premiums on time. I turned 65 in April and was advised to call the marketplace prior to April 1 to let them know I would …
It’s hard to get through on the phone, so I went to the website which is confusing and hard to navigate. It won’t even let me sign in without asking for additional verification EVERY time I have to sign in. I was looking for a doctor and …
I have been calling for weeks for Dean to pull my premium from my account with nexben, I have received many notifications saying that my insurance will be canceled despite Dean not processing payments in a timely manner. I have been calling …
THIS IS MY 5TH REQUEST WITH NO RESPONSE FROM CUSTOMER SERVICE!!!! WHO DO I NEED TO SPEAK TO SO THIS CAN BE RESOLVED??? My name is Theresa Richmond and I completed my first LIVING HEALTHY REWARD AND HAVE RECEIVED NOTHING. ACCORDING TO YOUR …
We all know that urgent care is a long wait, but is there a reason why children with special needs aren’t considered as a priority when waiting to see a provider. Now their policy states that they don’t serve you on the basis of first come …
I have had good experience with providers. But the ability to contact a real person and to find a provider is nearly impossible! That is why they get 2 stars. I could not even find the general phone number to call on the website or …
Although I have had very good experiences, I recently moved into Medicare Advantage Balance and spouse into Assurance, and our drug costs per month have exploaded to well over $1250.00. The issue is the donut hole, and we were not …
25 year old daughter suffering months with symptoms of Neuropathy, has a long awaited MRI scheduled for tomorrow and today Dean Health Plan informs us it has been denied. Her medical record clearly has everything needed to prove this …
Please note, this review is for care that Dean contracts through First Health for students that are out of state. I would give it 0 stars if possible; truly cannot believe how low their standard of care is. Basically don’t trust ANYTHING …
I joined Dean on 1/1/2023. I signed up in the Fall of 2022 and used information sent to me by Dean showing which doctors were accepting new patients. I picked a doctor and received my member card with her name on it. When I called to make …
Our son lives in Sun Prairie and has Dean Health through his employer. He lives in a second floor, loft apartment with the bathroom upstairs. His unit also only has a tub/shower combo. He works remotely for a company based in Chicago. When …