Horrible customer service. You will be belittled and spoken too like a child. Employees and managers alike are entirely untrained and unhelpful. Somehow having one utility company available in an area makes sense.
Customer service is inconsistent. You could get the best rep and then the worst. Need to hire more reps as telephone wait times are often more than 30 minutes.
I don’t understand how the less electricity i use, the more my light bill is. This is absolutely ridiculous and the customer service is even worse. They have terrible communication skills and most of them have nasty attitudes. I hate having to deal with Decatur Utilities 🙄 they are AWFUL! …
They are always with some BS. I live 5 minutes alway from there, I go to pay my bill and she is talking about they had disconnected my service. They have already jacked up the utility bill, the reconnect fee, added on an additional …
I have lived a lot of different places in my lifetime… Kansas City, MO… Dearborn, MI… Little Rock, AR… Biloxi, MS…
Whiteman AFB/Knob Noster, MO… Chippewa Falls, WI… Baltimore, MD… Jim …
They don’t seem to get in much of a hurry to repair outages. They charge almost $4 extra just to pay by debit card. I mean, come on this is 2018. Everyone takes debit cards without having to pay extra.
Positive for the most part.But it sad the level of help you receive in customer service depends on who you see… I talked to one lady and she told me there was absolutely nothing she could do about my problem. I had to leave and go get a …
For some reason we pay $350 or more per month for our small home. My 14 year old son twisted the wire lock off of the meter on our garage and I didn’t know he did, the box was never opened even. They found it twisted off and made us pay a …
Since Decatur Utilities is the only option for electricity in the city it makes it quite difficult to get any issues resolved with their horrible customer service. Any time I have called to ask for an extension, these women act like it is …
They charge another deposit plus $80 reconnect fee when your utilities are disconnected. I simply forgot to pay my bill. We have a very busy schedule and I simply forgot to pay my bill. What started as a $260 bill turned into $500. This is ridiculous!
Prices continue to rise with no explanation. They change the website and now our existing account numbers do do not work and they never sent out a notice about the change in our account numbers. On top of all that the charge for paying …
Worst service ever! Still had to pay a deposit for service that is already on but my apartment complex changed to where we have to pay for our own electricity now, I’ve lived here for 4 years. Then was informed by DU that the deposit has …
Transferring service to another apartment, getting charged another deposit. “Because it’s two different aacounts” They still owe me my first deposit. They will keep that for my final bill.. which is pretty much gone.. Cause the bills have …
been living in a two-bedroom apartment since 2016 never had any issues with my power bill ever getting over $170.00 and out of nowhere i get a light bill of $272.84 and all they can give me is “well it is getting hotter outside” and that’s …
DU should be ashamed of themselves with their recent huge price spikes out of no where. I’ve lived all over the country, but was born here and live here now and never have I seen such egregious cash grabs. Even in California the spikes were never like this. Something is wrong. DU is not serving the greater good.
(Translated by Google) Hh
(Original)
Hnh
(Translated by Google) As long as you pay your bill on time Decatur is the best Utilities …
Pleasant and fast service… everytime…. Thanks!!!
what a joke
Too high
Always helpful and courteous…
They keep making the bills go higher and higher.
Thanks for leaving my gate open and letting my dog run away.
Tried to report a power outage but the automated system won’t accept input. Fix this issue.
Quick response on getting the power back on tonight. Good job
The receptionist may be the nicest person I have ever met.
Horrible customer service. You will be belittled and spoken too like a child. Employees and managers alike are entirely untrained and unhelpful. Somehow having one utility company available in an area makes sense.
Charged me 3k for moving a mt transformer 3 inches. Guys were here for 3 hours and just pushed it back in place.
Decatur Utilities crews are the best! They work day and night to restore power to us when it is lost due to storms or other damage.
Customer service is inconsistent. You could get the best rep and then the worst. Need to hire more reps as telephone wait times are often more than 30 minutes.
DU always works hard for our community.. we never doubt that lights are coming back on. Thank you so very much for your commitment
I don’t understand how the less electricity i use, the more my light bill is. This is absolutely ridiculous and the customer service is even worse. They have terrible communication skills and most of them have nasty attitudes. I hate having to deal with Decatur Utilities 🙄 they are AWFUL! …
They are always with some BS. I live 5 minutes alway from there, I go to pay my bill and she is talking about they had disconnected my service. They have already jacked up the utility bill, the reconnect fee, added on an additional …
I have lived a lot of different places in my lifetime… Kansas City, MO… Dearborn, MI… Little Rock, AR… Biloxi, MS…
Whiteman AFB/Knob Noster, MO… Chippewa Falls, WI… Baltimore, MD… Jim …
Usually friendly and generally pretty easy to work with.
They don’t seem to get in much of a hurry to repair outages. They charge almost $4 extra just to pay by debit card. I mean, come on this is 2018. Everyone takes debit cards without having to pay extra.
Positive for the most part.But it sad the level of help you receive in customer service depends on who you see… I talked to one lady and she told me there was absolutely nothing she could do about my problem. I had to leave and go get a …
For some reason we pay $350 or more per month for our small home. My 14 year old son twisted the wire lock off of the meter on our garage and I didn’t know he did, the box was never opened even. They found it twisted off and made us pay a …
Since Decatur Utilities is the only option for electricity in the city it makes it quite difficult to get any issues resolved with their horrible customer service. Any time I have called to ask for an extension, these women act like it is …
They charge another deposit plus $80 reconnect fee when your utilities are disconnected. I simply forgot to pay my bill. We have a very busy schedule and I simply forgot to pay my bill. What started as a $260 bill turned into $500. This is ridiculous!
Prices continue to rise with no explanation. They change the website and now our existing account numbers do do not work and they never sent out a notice about the change in our account numbers. On top of all that the charge for paying …
DU provides great service at reasonable rates and when the power goes off due to a limb or squirrel … it’s usually back on in an hour …
Worst service ever! Still had to pay a deposit for service that is already on but my apartment complex changed to where we have to pay for our own electricity now, I’ve lived here for 4 years. Then was informed by DU that the deposit has …
Getting services started was the easiest step of my move.
These guys must’ve hooked someone else’s house up 2 mine this bill so high
Nah fr tho I wasn’t home most of July and my bill Over 400 smh
Transferring service to another apartment, getting charged another deposit. “Because it’s two different aacounts” They still owe me my first deposit. They will keep that for my final bill.. which is pretty much gone.. Cause the bills have …
been living in a two-bedroom apartment since 2016 never had any issues with my power bill ever getting over $170.00 and out of nowhere i get a light bill of $272.84 and all they can give me is “well it is getting hotter outside” and that’s …
DU should be ashamed of themselves with their recent huge price spikes out of no where. I’ve lived all over the country, but was born here and live here now and never have I seen such egregious cash grabs. Even in California the spikes were never like this. Something is wrong. DU is not serving the greater good.